Introduction to SAP Solution Manager

Page 1 Introduction to SAP Solution Manager

Page 2 Introduction to SAP Solution Manager



Page 3 Solution Manager Definition



Page 4 Customers System Landscape


Page 5 Test Your Knowledge



Page 6 Increasingly Complex Systems



Page 7 Why Solution Manager ?


There are several reasons to implement SAP Solution Manager. First, SAP Solution Manager enables the customer
to have a faster implementation of SAP solutions and helps optimize operations once implementation is complete.
Second, implementing SAP Solution Manager gives the customer access to all available implementation and
upgrade content.
Third, customers have easy access to all support services that are relevant to operations, maint enance, and
improvement activities. This leads to faster issue resolution through close collaboration with Active Global
Support.

Page 8 Test Your Knowledge



Page 9 Solution Manager Usage Scenario
There are many scenarios in which SAP Solution Manager can be used. Each scenario occurs in
one of the three life cycle phases, implementation, operations, and optimization. This is also known
as the cycle of continuous improvement.
There are six common scenarios for Solution Manager.
They are:
1. Implement SAP Solutions, 2. Monitor SAP Solutions, 3. Manage the Service Desk,
4. Link to SAP Services, 5. Manage Change Requests, 6. Upgrade SAP Solutions




Page 10 Test Your Knowledge

Page 11 Benefits of SAP Solution Manager : 1

Solution Manager provides many benefits for the customer. One of the benefits is more reliable
IT solutions. With SAP Solution Manager, companies can minimize risk during implementation and
operation. They can avoid inconsistencies in heterogeneous environments by performing cross-
component consistency checks. With the SAP Solution Manager Service Desk, customers can resolve
issues quickly. The result is better IT service and less down time.
The tools and content provided by SAP Solution Manager make implementation and change
management projects more efficient. Companies can reduce the cost of process design, technical setup,
business setup, support and operations, testing, and knowledge transfer. Centralized project handling,
blueprinting, configuration, and testing ensure consistency and avoid redundancies, which reduces the
cost of implementation projects in multi-component environments.
SAP Solution Manager provides a framework for consistent solution documentation and preserves
documents for later use, which reduces the costs of upgrades or continuous improvement projects.

Page 12 Benefits of SAP Solution Manager : 2



Another benefit of SAP Solution Manager is faster return on investment. SAP Solution Manager
accelerates implementation and continuous improvement. It provides implementation accelerators and a
library of preconfigured business processes as a starting point for projects. This means that companies
don't need to begin from scratch, and can benefit from SAPs business process experience. Content and
services available through SAP Solution Manager such as implementation road maps, best-practice
documents, and SAP solution management services, speed learning and accelerate projects.
Using Solution Manager can also reduce the cost of operation by providing a central point of
control for multi-component environments. In heterogeneous environments, SAP Solution Manager
facilitates technical and application integration.
Finally, Solution Manager gives the customer more leverage from their IT investments. SAP
Solution Manager and integrates with IT landscapes that include both SAP and non-SAP applications.
Companies can use it to reduce their total cost of ownership without making major changes to their IT
environments.

Page 13 Test Your Knowledge

Page 14 Summary

Page 15 Accelerated SAP (ASAP) with Roadmap


Page 16 Accelerated SAP (ASAP) Methodology Defined




Page 17 Test Your Knowledge

Page 18 Standard ASAP Roadmaps

ASAP roadmaps outline the activities involved in implementing, upgrading, or enhancing SAP
solutions. Each roadmap has a set of deliverables, accelerators, role descriptions and additional guides.
The five standard roadmaps are listed on this screen.
The Implementation Roadmap for SAP Solutions provide the methodological framework for the
project team during the implementation of an SAP solution.
The Solution Management Roadmap provides a methodology for the implementation of the
technical infrastructure and its operation.
The Global Template Roadmap describes how to organize and run a project where a corporate
template is developed.
The Upgrade Roadmap is designed to help you carry out the customizing activities required for an
upgrade.
There are also other roadmaps, such as the Enterprise Portal and Exchange Infrastructure
roadmaps, but we do not go into detail on these here..
To learn more about the each roadmap, move your pointer over the name of the item you want to learn
more about.

Page 19 Test Your Knowledge

Page 20 Five Phases of the Implementation Roadmap

The implementation roadmap consists of five phases.
The first phase is Project Preparation. This is the initial planning for the customers' SAP project. The
activities include general project management requirements, an issues management plan, an
organizational change management plan, and the establishment of other policies and procedures for
running the project.
This phase must be completed before the next phase begins.
The next phase, the business blueprint phase, comprises activities for aligning the customers
business and technical requirements to the SAP standard software. Just as a blueprint of a house is a
plan by which an architect conveys the building requirements to the contractor, so the business blueprint
in ASAP becomes the plan for the eventual configuration of a customers SAP software solution. This
phase concludes with the approval of a business blueprint document.
The realization phase comprises the building and testing of the solution as prescribed by the business
blueprint document. Activities in this phase include customizing in the Implementation Guide of the
associated development systems. The realization phase also includes software enhancements, special
progamming, building and executing test plans, and finally, signing-off the configured system.
During the final preparation phase many crucial tasks remain, such as acceptance testing of the
production system hardware, the completion of end-user training, and plans for transfer to the production
system.
The final phase is Go Live and Support. During this phase, items such as service level agreements
and help-desk procedures are established and tested. The conclusion of this phase is the hand-over to
the operations and monitoring staff.

Page 21 Test Your Knowledge



Page 22 Summary


Page 23 The uses of SAP Solution Manager as a tool for implementation of SAP Solutions



Page 24 Project Management in SAP Solution Manager



Page 25 Demonstration : ASAP Roadmap : Project Management Activities
Steps (with slides) of this demo are shown in a saperate word file attached here with.

Page 26 Practice of above Demo only

Page 27 Elements of the Implementation Roadmap

This screen describes the various elements of the Implementation Roadmap. These elements are the roadmap
structure, the viewing area and the attachment area.
As the graphic illustrates, the Roadmap Structure is located on the left-hand side of the screen and gives the
project a list of items that outlines what to do and when to do it.
The viewing/text area, on the upper right side of the screen, displays procedural guides, prerequisite information,
and deliverables of the highlighted structure items.
Finally, the attachments area on the lower right-side of the screen displays various items, such as accelarators,
issues, supplemental documentation, and project team members responsible for the tasks listed in the roadmap
structure.

Page 28 Demonstration : ASAP Implementation Roadmap
Steps (with slides) of this demo are shown in a saperate word file attached here with.

Page 29 Practice of above Demo only

Page 30 Features of the Business Blueprint

Page 31 Business Blueprint Features


The Business Blueprint Structure is displayed on the left side of the screen. This structure is
developed in the business process workshops. All requirements are recorded and associated with a
structure item. The content used to establish the structure is found in the Business Process Repository.
The business structure displayed on this screen is based on Business Scenarios. The business
scenarios are defined first. Then, supporting business process groups are chosen from the Business
Process Repository, based on those scenarios.
On the right side of the screen, associated items are available to support the line-items in the structure
on the left. Additional features, such as project documentation, transaction assignments and graphical
flow of processes are also available.
Once the blueprint structure is finalized, the blueprint document can be generated and becomes the
master plan for the realization phase of the project.

Page 32 Demonstration : Business Blueprint Features
Steps (with slides) of this demo are shown in a saperate word file attached here with.

Page 33 Practice of above Demo only



Page 34 Components of the Configuration Transaction

Page 35 Functions of Configuration



Page 36 Demonstration : Configuration Process
Steps (with slides) of this demo are shown in a saperate word file attached here with.

Page 37 Practice of above Demo only

Page 38 Configuration Testing Feature : 1




Page 39 Configuration Testing Feature : 2

Let's walk through the test workflow outlined on
this screen. First, a project structure is created
and test cases are collected. In the second
step, the collected test cases are assigned to
different test packages in the project structure.
Then, the test packages are given to the
assigned testers the project. The test packages
are executed and then the test results are
analyzed.
The benefits of this systems are:
Fast test preparation and execution
A single point of access to the complete
system landscape
Central storage of testing material and
test results
and
Re-use of existing testing material


Page 40 Demonstration : Testing Features of Configuration
Steps (with slides) of this demo are shown in a saperate word file attached here with.

Page 41 Practice of above Demo only

Page 42 Summary

Page 43 Solution Monitoring


Page 44 SAP Solution Manager During Productive Operations
Once we have a live production system, Solution Manager takes on the role of a central system
that integrates tools such as system monitoring, business process monitoring and the help desk.
Solution Manager is a powerful tool because it is your gateway to SAP Support. Based on your solution
configuration, Solution Manager automatically triggers recommendations for services such as remote
consulting, self-services, and best practice documents.
We'll examine these features in more detail.



Page 45 Solution Monitoring


The increasing number of IT solutions is a growing challenge for the administration team in a
computer center. As a result, computer center managers demand a monitoring method that is centralized
(with all information in one tool), yet can be extended to cover new components.
Instead of classic system monitoring of individual system components, we now talk about solution
monitoring, where entire business processes can be monitored across multiple components. This
concept is realized through the following three monitoring sections within the SAP Solution Manager:
Business Process Monitoring, Central System Monitoring, and Service Level Management.

Page 46 Monitoring Recommendations


Page 47 Solution Monitoring - Workflow


Page 48 Test Your Knowledge

Page 49 Test Your Knowledge


Page 50 Service Desk Features

The service desk offers a complete infrastructure for running a solution-wide support organization at your
site. Features of the service desk include:
a Message handling process
a Customer solution database
SAP Notes Management
Solution Manager Diagnostics
Page 51 Service Desk Scenarios

Page 52 Test Your Knowledge

Page 53 Demonstration : Service Desk Functions
Steps (with slides) of this demo are shown in a saperate word file attached here with.
Page 54 Practice of above Demo only
Page 55 Change Request Management

Page 56 Three Tiers of Change Request Management


Page 57 End-to-End Root Cause Analysis and Solution Monitoring with SAP Solution Manager


Page 58 Solution Manager Diagnostics

Page 59 Test Your Knowledge

Page 60 Summary

Page 61 Module Summary

End of Module