1.

I would be very happy to spend the rest of my career with this organization
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

2. I really feel as if this organizations problems are my own
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

3. I do not feel a strong sense of belonging to my organization
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

4. I do not feel emotionally attached to this organization
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

5. I do not feel like part of the family at my organization
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

6. This organization has a great deal of personal meaning for me
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

7. They do little things to make it pleasant to be a member of the team
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

8. They keep to themselves
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

9. They act without consulting the team
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

10. They treat all team members as their equal
Strongly agree
Agree
Neutral
Disagree
Strongly disagree


11. They are willing to make changes
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

12. They make their attitudes clear to the team
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

13. They assign team members to particular tasks
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

14. The schedule the work to be done
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

15. They maintain definite standards of performance
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

16. They encourage the use of uniform procedures
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

17. Managers are fair and provide equitable opportunities
Strongly agree
Agree
Neutral
Disagree
Strongly disagree


18. Managers frequently offer encouragement to employees
Strongly agree
Agree
Neutral
Disagree
Strongly disagree


19. Managers are good role models and set a positive tone
Strongly agree
Agree
Neutral
Disagree
Strongly disagree


20. Managers are consistent and direct in their communications with employees
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

21. Managers show respect for employees
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

22. Promises made to employee are kept
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

23. Managers and employees spend quality time together
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

24. My co-workers are supportive of my goals and values
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

25. Help is available from my co-workers when I have a problem
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

26. My co-workers really care about my well-being
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

27. My co-workers are willing to offer assistance to help me to perform my job to the best of my
ability

Strongly agree
Agree
Neutral
Disagree
Strongly disagree

28. My co-workers care about my general satisfaction at work
Strongly agree
Agree
Neutral
Disagree
Strongly disagree


29. My co-workers show very little concern for me
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

30. I am able to keep myself busy all the time
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

31. I have chance to work alone on the job
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

32. I have chance to do different things from time to time
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

33. I have chance to be somebody in the community
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

34. I am satisfied with the way my boss handle hi/her workers
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

35. My supervisor has competence in making decisions
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

36. I am able to do things that dont go against my conscience
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

37. I am satisfied with the way my job provides for steady employment

Strongly agree
Agree
Neutral
Disagree
Strongly disagree

38. I have chance to do things for other people

Strongly agree
Agree
Neutral
Disagree
Strongly disagree

39. I have chance to tell people what to do

Strongly agree
Agree
Neutral
Disagree
Strongly disagree

40. I do not tell outsiders this is a great place to work

Strongly agree
Agree
Neutral
Disagree
Strongly disagree

41. I generate favorable goodwill for the company
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

42. I say good things about the company to others
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

43. I encourage friends and family to use the companys product and services
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

44. I make constructive suggestions for service improvement
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

45. I contribute many ideas for customer promotions and communications

Strongly agree
Agree
Neutral
Disagree
Strongly disagree

46. I share creative solutions to customer problems with other team members
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

47. I encourage co-workers to contribute ideas and suggestions for service improvement
Strongly agree
Agree
Neutral
Disagree
Strongly disagree