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CRAIG S.

ELLIOTT

Conyers, GA 30094 cse2204@bellsouth.net www.linkedin.com/in/CraigSElliott
770.354.0322 (mobile) | 770.922.2204 (home)



PROFILE SUMMARY
A detail-oriented IT Professional with over 27 years of experience in IT services.
Over 7 years of experience managing the transition of knowledge and application management services from our clients.
Over 15 years of experience in full life-cycle development using various software languages and platforms.
Over 6 years of experience in Oracle Database administration and PL/SQL.
Over 4 years of experience leading Application Maintenance, Development, and Support teams.
Excellent written and oral communication skills. Comfortable working directly with clients and capable of explaining complex IT
issues in easy-to-understand terms.

PROFESSIONAL EXPERIENCE

Accenture, LLC North American Mobilization Team
May 2007 Present
Multiple Mobilization and Transition Projects

Project Name Industry Details
Astellas (Current) Pharmaceutical
Service Readiness and Transformation Team Member - Responsible for working with the
Accenture Delivery Team, Astellas and IBM to validate the readiness of the processes being
implemented by Astellas and IBM. Also, to ensure the Accenture resources are properly
trained in the process and are ready to assume responsibility of each process.
Centers for Medicare/
Medicaid Service (CMS)
Healthcare
Knowledge Transition Lead - Responsible for ensuring that the Security, Technical &
Software Architecture, Infrastructure and Testing teams received the required knowledge
from the incumbent company during the six-week transition of the Healthcare.gov system.
Connectivity and Access Transition Lead - Responsible for working with CMS to document
and publish the processes for Accenture resources to gain access to each system, server and
software package necessary to support CMS on an ongoing basis.
State Healthcare
Exchanges
Healthcare
Training Lead and Service Management Team Responsible for the training of all new
resources hired to support the Healthcare Exchanges for the States of Kansas, Iowa, Ohio
and California. Also, supported the Service Management Lead to implement the Service
Management processes and tools necessary for each client. Worked closely with the
Accenture Delivery teams to finalize requirements for provisioning, setup and testing of all
Service Management processes and tools for the State of Iowa and the State of Ohio.
RBS Citizens Bank
Banking &
Finance
Technology and Work Environment (TWE) Lead - Responsible for the transition of 250+
roles from RBS Citizens to multiple Accenture Delivery Centers (onshore and offshore). This
included establishing connectivity through VPN and Citrix and ensuring that a new "secure
bay" was created in the Atlanta Delivery Center to meet all Security requirements
communicated from RBS Citizens.
Fannie Mae
Banking &
Finance
Technology and Work Environment (TWE) Lead - Responsible for the transition of 200+
roles from Fannie Mae to multiple onshore Accenture Delivery Centers (Atlanta, San
Antonio). This included establishing connectivity from those locations, procuring software
needed for Accenture resources and executing final service readiness for all applications of
which Accenture was assuming responsibility. Worked with the Atlanta and San Antonio
Delivery Centers to create "secure bays" within those Delivery Centers to meet those
security requirements mandated by Fannie Mae.
Talisman Energy Oil and Energy
Technology and Work Environment (TWE) Lead - Responsible for working with Talisman
personnel on a daily basis during Due Diligence to determine the best and most cost-
effective solution for our TWE area (Hardware, Software, Connectivity, etc...). Following
Due Diligence, responsible for the transition of 200+ roles from Talisman to multiple
offshore Accenture Delivery Centers.
UPS Global Global Delivery
Technology and Work Environment (TWE) Team - Responsible for the identification of all
software needed for this complex and large transition of 3 "towers" inside of UPS to
Accenture. Also responsible for software licensing & procurement, onshore and offshore,
as well as the installation and testing of all software identified. Worked with the Accenture
networking team to establish and test new connectivity, using VPN and Citrix, for resources
in multiple offshore Accenture Delivery Centers.
CRAIG S. ELLIOTT

Conyers, GA 30094 cse2204@bellsouth.net www.linkedin.com/in/CraigSElliott
770.354.0322 (mobile) | 770.922.2204 (home)


Bristol-Myers Squibb
(BMS)
Pharmaceutical
AO-AST Onshore Technology Coordinator - Led the Technology and Work Environment
(TWE) activities for the Application Outsourcing tower during this transition of 500+ roles
and 100+ applications from BMS to Accenture (onshore and offshore). Responsible for
directing and managing the work of a team of 4 to track the onboarding of resources, the
hardware/ software/connectivity requirements, and knowledge transfer activities to keep
the transition on schedule and under budget.
Best Buy Retail
Technology and Work Environment (TWE) Co-Lead - Worked on the Technology Growth
and Knowledge Transition team to assist in the transitioning of 300+ Accenture roles to
multiple offshore Accenture Delivery Centers. Responsible for identifying deliverable
requirements for AO and IO capabilities as well as having to work closely with SMEs from
each capability to resolve any technical or connectivity issues.



Accenture, LLC
Bellsouth Telecommunications
May 2006 May 2007
Siteminder / Metadirectory Support
Responsible for assisting web server administrators, web application developers, and web page content managers in integrating
Siteminder into their web-based application.
Assisted in troubleshooting application issues involving Siteminder, including interfacing with IIS, IPlanet, Apache, Weblogic as
well as many custom agents.

Accenture, LLC
Bellsouth Telecommunications
October 2005 May 2006
Senior Project Team Lead BIFA Team
Responsible for leading an eight-person global development team, managing resource supply & demand, monitoring resource
utilization, managing releases, forecasting and managing current and new work coming into the team.
Ensured that all analysis, design, construction and test documentation were completed and all peer reviews were done and
documented.

Accenture, LLC
Bellsouth Telecommunications
April 2002 October 2005
Senior Application Architect SIGMA Team
Responsible for ensuring that all analysis, design, construction and test documentation were completed and all peer reviews were
done and documented.
Coached development team regarding functionality and technology.
Worked with clients to gather requirements and follow-up to ensure that all requirements were met.
Identified and tracked issues, risks and action items and kept team lead aware of status.

Accenture, LLC
Bellsouth Telecommunications and AON Insurance
February 2000 April 2002
Oracle Database Administrator
Responsible for Oracle database creation, refreshes, maintenance, performance tuning and backup & recovery activities.
Responsible for process documentation of all Oracle DBA activities.

Accenture, LLC
Bellsouth Telecommunications
November 1998 February 2000
Technical Architect ABIS Team
Responsible for full life-cycle development. This included collecting user requirements, analysis, design, construction, testing and
implementation using Visual Basic, Crystal Reports and Oracle.
Responsible for scheduling and conducting peer reviews, user acceptance testing and other Accenture Methodology activities.


CRAIG S. ELLIOTT

Conyers, GA 30094 cse2204@bellsouth.net www.linkedin.com/in/CraigSElliott
770.354.0322 (mobile) | 770.922.2204 (home)



Computer Task Group, Inc.
Bellsouth Telecommunications
March 1997 November 1998
Application Development ABIS Team
Responsible for full life-cycle development on an internal activity-based accounting system. This included collecting user
requirements, analysis, design, construction, testing and implementation of the above system using Visual Basic 5.0 and Crystal
Reports 5.0 as a front-end to an Oracle database.

Delta Technologies, Inc.
November 1995 March 1997
Application Development MIRS Team
Primary responsibility was the designing and programming of an airplane maintenance reporting system written using Microsoft
Access as a front-end to SQL Server and DB2 databases.
Developed applications using Microsoft Visual Basic 4.0 for various projects in the airline maintenance system for Delta Airlines.
Developed and maintained applications for the MIRS system using COBOL and DB2 in an MVS environment.


John Harland
March 1995 November 1995
Application Development Billing Team
Responsibilities included designing, coding, debugging and documenting COBOL programs and JCL in an MVS environment for
the Harland billing system.
Responsible for working with users to solve problems and to assist other programmers.


OMS, Inc.
July 1989 March 1995
Product Manager Accounting Product Team
Responsible for supervising a four-person development and support team for the OMS Accounting software.
Other responsibilities included solving customer problems and reporting progress to management on a weekly basis

Software Developer
Responsibilities included designing, coding, testing and documenting various applications in the Orthotrac Office software using
Microsoft Visual Basic and Microsoft Access.
Other responsibilities included developing and maintaining applications in the Orthotrac Classic software using COBOL in a UNIX
environment and teaching several classes each year at the Orthotrac Users' Meeting.

State of Georgia
January 1987 July 1989
Software Developer Department of Public Safety
Responsible for full life-cycle development for the Georgia Drivers License System. This system was written using COBOL and
JCL in an MVS environment.
Worked with users of the Drivers License System to help solve problems and assisted other programmers with system analysis.


EDUCATION AND TRAINING
June 2013 Accenture Atlanta, GA. Service Management Training
February 2008 Accenture St. Charles, IL. Service Transition Workshop
February 2007 Computer Associates Boston, MA. Siteminder Troubleshooting
August 2006 Computer Associates Boston, MA. Siteminder eTrust and Boot Camp
February 2005 Optimo Atlanta, GA. Project Management Professional training
April 2000 Oracle Sandy Springs, GA. Oracle Performance Tuning
November 1999 Oracle Sandy Springs, GA. Oracle Backup and Recovery
September 1999 Oracle Sandy Springs, GA. Oracle Database Administration
May 1998 CTG Atlanta, GA. Visual Basic Certification
April 1985 December 1986 Interactive Learning Systems Atlanta, GA Computer Information Solutions

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