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00353(0)83
375
80
86
petra_duffy@yahoo.ie

PETRA
DUFFY

OBJECTIVE

I
am
looking
for
a
challenging
role
within
a
company
that
can
offer
me
a
good
salary
and
career
prospects.
I
am
a
highly
qualified
&
experienced
Retail
Manager.
I
posess
Motivation,
Integrity
and
confidence.

EMPLOYMENT
RETAIL
EXPERIENCE
TO
DATE

Sep
09
-Nov
�09
STORE
MANAGER

MYLA
LINGERIE,
Kildare
Village
Outlet
Reason
for
leaving
REDUNDANCY
-SHOP
CLOSED

Jun
08

Nov�08
Branch
Manager

MONSOON,
Kildare
Village
Outlet
Reason
for
leaving
pregnancy
-maternity
leave

Floor
Size
1800sq
foot,
annual
turnover
2M,

Employees

max
20
incl
temps

At the
time
of
leaving
Monsoon
Accessorise,
my
store
was
trading
at
+
�80k
for
that
qtr,
we
were
top
3
trading
stores
against target for
the
4th
week
running.
I
had
increased
sales
of
+30%
lfl
and
against tgt.
I
completely
re-cooperated
the
store,
from
the
stock
room
to
the
shop
floor.

These
are
a
few
key
points
that
helped
me
in
the
efficient
running
of
the
store:


Opening
&
Closing
Tills,
cash
handling
&
banking,
filing
office
work
daily

Calculating
daily
target
sheets,
UPT,
ATV
percentages
YTD
&
LYTD

Prioritising
lunches,
delegating
duties
to
staff,
motivating
them
by
way
of
company
incentives,

Merchandising
the
store,
using
store
bestsellers
reports
-daily
replenishment
on
stock,
price
pointing

Regulating
stock
movement,
and
ordering
stock,
liasing
with
buying
dept,
&
VM

On
-Going
training
for
staff,
payroll,
rota�s,
signing
of
contracts,
monthly
reviews

Minimising
stock
loss
(action
plan),
and
regular
audits,
and
inspections

Implementing
sale
pack
gages
and
markdowns
.
JUL
06
-Dec
�08
Branch
Manager
COAST,
Kildare
Village
Outlet

Floor
size

700sq
foot,
Turnover
-3M
per
annum,
Employees
-9,
Standalone
store,
Only
Retail
outlet
in
Ireland,
4
in
Europe,
I
initially
started
off
as
Assistant
Manageress,
working
my
up
to
Store
Manager
by
the
time
of
leaving
to
go
on
Maternity
Leave.
As
Store
Manager
I
was
responsible
for
the
complete
day
to
day
running
of
the
store
with
the
assistance
of
my
supervisor
and
assistant
manager,
together
we
worked
as
a
team
to
ensure
manageability
of
the
store,
meeting
targets
and
to
be
accountable
for
all
profitability
of
the
store,
whilst
ensuring
floor
standards,
VM,
and
Customer
care
were
consistently
met
on
a
daily
basis.
I
did
the
Rotas,
wages,
and
put
the
banking
through
and
all
of
the
office
work.
NOV
04
-JUL
06
ASSISTANT
MANAGERESS
HARRY
CORRY
INTERIORS
Tullamore
Retail
Park,
Co
Offaly

Floor
size

5000sq
foot
approx
est,
Turnover
-2-3
M
per
annum,
Employees
-13

The
merchandising
of
the
store
and
the
implementation
of
new
products
were
carried
out
by
way
of
company
memos
on
a
regular
basis,
liasing
with
the
VM.
I
was
responsible
for
the
ordering
of
the
furniture
within
the
store,
checking
off
weekly
deliveries,
delegating
duties
to
staff,
and
all
of
the
above
mentioned
previously.
I
was
with
the
store
from
the
opening
and
watched
it
grow
in
profitability.

May
04
-Nov
04
I
opened
up
my
own
Beauty
Salon
&
Nail
Bar,
having
studied
Beauty
Therapy.

OFFICE
&
CUST
SERVICE
EXPERIENCE
TO
DATE

Dec01
-04
ACADEMY
HOTEL/LYNAMS
HOTEL/HERITAGE
HOTEL/LENDAC
DATA
SYSTEMS/Gov
Offices
in
Tullamore

I
worked
as
a
Receptionist
in
various
Hotels,
gaining
experience
dealing
with
the
public
and
customers,
and
training
new
employees.
I
worked
as
a
Reservations
CO
-Ordinater
by
the
end,
and
I
also
worked
for
an
accounts
department,
all
of
which
I
consider
to
be
invaluable
experience
to
me
in
my
job
today.

The
experience
I
gained
in
these
roles
that
I
consider
to
be
invaluable
to
me
are


Typing
fast
&
accurately,
answering
e-mails,
updating
web
pages,

Answering
the
phone
&
dealing
with
customers,
via
switchboard

Training
staff,
filing
paperwork,
cash
handling
Dec99
-01

WAITRESS
IN
SILVER
SERVICE,
CARVERY,
NITECLUB
BRIDGE
HOUSE
HOTEL,
TULLAMORE/
COURT
HOTEL,
TULLAMORE

EDUCATION

2004
-2007
MGR
Retail
Sector
2003
-2004
CIBTAC
Beauty
Therapy
2000
-2001
NCVA
Cert
Level
2
-Business
Studies
1994
-2000
Post
Primary
Tullamore
College,
Riverside
View,
Tullamore
1990
-1994
Primary
school
St
Philomeanas,
Convent
View,
Tullamore,
Offaly

EXAMS
&
QUALIFICATIONS

Post
Leaving
Certificate
NCVA
course
in
Business
Studies
Leaving
Certificate
-2000
Transition
year
-1998
Junior
Certificate
-1997
RETAIL
EXPERIENCE,
SKILLS
&
QUALITIES,
DUTIES


Day
to
day
Management
of
all
aspects
of
the
store
ensuring
that
it
is
trading
effectively,
is
adequately
staffed
and
that
customers
needs
are
met,
dealing
with
any
complaints
and
enquires
as
appropiate.

Day
to
day
Management
of
all
employees
including:
motivation,
recruitment,
attendance,
welfare,
training
&
development,
according
to
company
policies
and
employment
laws,
assuring
the
relevant
procedures
are
followed.

Liase
with
the
HR
dept
with
regard
to
any
change
of
employee
issues
and
inform
them
of
any
employee
changes.

Plan,
forecast,
report
on
sales,
costs,
budgeting,
and
performance,
calculate
daily
target
sheets,
UPT
&
ATV
reports,
percentages
to
date
and
year
to
date.

Manage
costs
&
overheads,
and
all
factors
affecting
profitability
of
the
store.

Implement
price
updates,
markdowns,
and
sale
packages
according
to
c/o
memo�s.

Plan
&
Implement
shop
merchandising,
layout
&
customer
traffic
flow
so
as
to
max
sales,
customer
satisfaction,
appearance
whilst
observing
health
&
safety
requirements.

Minimise
stock
loss
(action
plan),
and
regular
aduits
and
inspections.

Ensure
that
stock
levels
are
maintained
within
the
store
by
implementing
regular
stock
checks
and
replenishment.

Regulate
stock
movement
by
Liasing
with
the
buying
dept
and
VM
on
product
performance,
markdowns
and
stock
levels.

Carry
out
stock
takes
as
directed
ensuring
that
it
is
accurate.

Ensure
correct
use
of
the
till
systems,
and
train
employees
where
necessary.

Update
keyholders
lists,
carry
out
fire
drills
and
procedures
and
check
alarms
are
working.

Recognoise
areas
of
poor
performance
and
resolve
these
issues
according
to
the
correct
procedures,
also
recognoising
good
performance
and
reward
with
incentives.

Complying
with
Health
&
Safety
guidelines,
reporting
any
defects,
risks
or
potential
hazards.

Ensuring
that
all
employees
are
trained
in
the
Health
&
Safety
procedures
of
the
store
including
manual
handling
and
risk
assessments
are
carried
out.
EXPERIENCE
IN
OFFICE/RECEPTION/ACCOUNTS

Having
completed
a
1
yr
cert
in
Business
Studies,
I
went
on
to
work
as
a
Hotel
receptionist
in
Dublin
City
for
the
Academy
Hotel,
I
then
went
on
to
work
in
the
same
role
in
Lynam�s
Hotel,
and
then
I
took
up
an
accounts
position
in
Lendac
Data
Systems,
each
time
moving
up
the
salary
rank.
Finally,
I
was
offered
a
Temporary
Government
position
as
a
Clerical
Officer
in
my
home
town
of
Tullamore
which
I
couldn�t
turn
down
as
it
suited
at
the
time,
when
the
contract
ended
I
got
a
job
as
a
reservations
co-ordinator
in
the
Heritage
Hotel.


My
duties
in
these
roles
included:

Operating
a
103
bed
roomed
hotel,
liasing
with
staff
and
management
on
daily
functions
and
in
house
guests.

Checking
in
&
out
guests
and
group
bookings
on
a
daily
basis.

Updating
web
sites
and
bookings,
entering
bookings
into
the
computer
system,

Taking
reservations
via
switchboard,
fax
and
internet.

Dealing
with
resident
guests
queries
and
preparing
the
next
days
bookings.

Settling
accounts,
inputting
Invoices
and
data

Clerical
Officer
-my
role
was
within
the
payroll
department,
inputting
info,
and
printing
of
government
cheques
EXPERIENCE
IN
HOSPITALITY
INDUSTRY

I
worked
for
2-3
yrs
in
the
Bridge
House
Hotel
and
Court
Hotel,
gaining
a
lot
of
experience
an
all
aspects
of
the
hotel.

Such
duties
were
;
Silver
Service
waitress/
carvery
coffee
shop
attendant/
niteclub
duty/
resturant
waitress

I
was
responsible
for
the
setting
up
of
function
rooms
and
serving
silver
service
at
these
functions,
also
preparing
the
sandwiches,
teas,
coffes
and
hot
food
later
in
the
evening,
the
hours
I
worked
at
a
function
like
this
was
8
in
morning
to
12
at
night,
with
breaks
throughout
the
day.

I
also
worked
nights
in
the
niteclub,
preparing
the
function
room
before
the
niteclub,
washing
glasses,
polishing
tables,
bars
and
mirrors,
stocking
the
bar
and
glass
room.

I
worked
in
the
coffee
shop/carvery
serving
hot
and
cold
food,
teas,
coffees,
operating
the
till
and
cleaning
up
afterwards.
Also
waiting
in
the
bar
&
lounge
area.
I
waited
in
the
resturant
in
the
Hotel,
liasing
with
kitchen
staff,
similar
to
silver
service.

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