ADJUSTING

FIELD NAMES
IN TOPDESK
is an information distribution coordinator. He is specialized
in technical issues and optimizing processes.
PATRICK MACKAAIJ
Your organization has its own language, methods and names
for (parts of) processes. It is logical that you want to see your
organizations language and terminology in the software
that you use. TOPdesk therefore lets you adjust certain terms
to your work processes. The settings discussed in this article
are according to TOPdesk 5.4.
24 WORKING SMARTER
Photography: Robin Kuijs
Adjusting browser language settings
People digest information the quickest in their own language and not
everyone speaks English. That is why TOPdesks interface currently
supports ten different languages. Operators can set up an interface
language in TOPdesk. TOPdesk automatically detects which language
needs to be used. Depending on the web browsers settings, the
interface automatically changes to Dutch (nl), English (en), German
(de), Danish (da), Spanish (es), French (fr), Hungarian (hu), Italian (it),
Portuguese (pt-br) or Swedish (sv-se). You can change the language
settings of your web browsers following these steps:
1. Go to the language settings of your browser:
Internet Explorer: Extra > Internet options > Languages
Firefox: Options > Content tab > Choose button in the
Languages block
Chrome: Settings > Show advanced settings > Language
and input settings
2. Move the language you want to use in TOPdesk to the top of the list.
Refresh the card to apply the language settings of your web browser.
Setting up language preferences in Internet Explorer
TOPdesks application manager can limit TOPdesks offer of languages in
Functional Settings > Region and Language > Application Languages.
Adjustable names in TOPdesk
You can adjust a number of terms in the TOPdesk Settings. The terms
Incident and Confguration Management are adjustable; facilities
organizations often choose Call and Asset Management respectively. The
terms location and person are also adjustable to enable organizations
that support external customers to change them to customer and
contact person. Facilities departments often rename location to
building. The location name can be changed to space or room.
Names can be adjusted in the Module Settings > Adjustable Names.
The visible felds in the so-called Caller block (upper left on each
process card, see image 2) can be adjusted in Functional Settings >
Adjustable Names. Here, you can indicate which employee details
(personal and fnancial) or space you want to show. The names of
the drop-down lists department and budget holder are adjustable.
The drop-down list department can be adjusted in Module Settings
> Supporting Files > Adjustable Names. The drop-down list budget
holder appears on multiple cards and can therefore adjusted in
Functional Settings > Adjustable Names.
WORKING SMARTER 25
You can set up visibile elds in the Caller block
Custom elements with custom names
Within TOPdesk you have the option to add elements like free objects, extra drop-down lists
and optional felds to your environment. Because you add these elements yourself, you can also
name them. TOPdesk needs to be restarted to apply the settings of the adjustable names.
Free objects: you can add free objects to the Confguration Management module. In TOPdesk
Professional you can add three free objects and fve in TOPdesk Enterprise. The name of a free
object can be adjusted in Module Settings > Confguration Management > Adjustable Names.
Extra search lists: you can add two extra search lists to both the Person and the Location cards.
The names of these extra felds can be determined in the Module Settings. Extra 1 (person) is
located in Supporting Files, Extra 1 (location) in Property Management. By adding these felds
to the Caller card, they will appear on each process card. You can also report on them.
Optional felds: you can add two tabs with optional felds to every TOPdesk card which you
can name yourself. You can also add a tab with a grid, the so-called Optional overview, to the
Object, Location, Space, Person or Operator cards. These overviews can for example be used to
administrate the meter readings. The name of the felds in the overview is not multilingual. The
names of the optional felds and optional overviews are managed through TOPdesks Settings
management.
Next time I will tell you how almost all terms that are shown in TOPdesk can be changed.
26 WORKING SMARTER
Editorial
Download this issue and more at
www.scribd.com/TOPdesk
The TOPdesk Magazine covers subjects
that are topical in the world of
professional service desks in IT, facilities
and other service providing organizations.
TOPdesk Magazine is intended for
managers, service desk employees,
facilities organizations and electronic
city councils anyone who is involved
with supporting clients on a daily basis.
This concerns both the processes and the
technology behind these services.
TOPdesk Magazine is a TOPdesk
publication
Tel: +44 (0) 207 803 4200
Email: editorial@topdesk.com
Editor-in-chief: Milou Snaterse
Editors: Timme Hos, Stefanie Klaassen,
Milou Snaterse
Translators: Laura van Rosenberg, Leah
Clarke, Nicola van de Velde
Contributors: Ron van Haasteren, Fiona
IJkema, Roeland van Rijswijk, Patrick
Mackaaij, Luke van Velthoven
Layout: Louise van der Laak
Photography: Menno van der Bijl, Aad
Hoogendoorn, Robin Kuijs
Copy editor: Nicola van de Velde
A print run of 7,500
Quarterly magazine
Languages: Dutch, English