Matthew Bromberger

SUMMARY
Years and type of experience:
14 years of professional Systems Administration
12 years as an Exchange Administrator (Exchange 5.5 - Exchange 2013)

Types of companies and environments:
Worked for Microsoft as a Sr. Exchange Support Escalation Engineer assisting Premier account customers such as
Facebook, AT&T, The US Government and Military, The FBI, Universities, The State of New York, GE, General
Motors, Highmark, Allstate, Charles Schwab, NYSE, Intel, Citrix, HP, BlackBerry, ESPN, Expedia
A university, engineering school, managing AD, Exchange, IIS, etc, for 300+ faculty staff and grad students
An international real estate services and investment management company as a 3
rd
tier messaging administrator for
13000 users in the Asia Pacific region
A trading firm managing AD, Exchange, IBM Director, etc for 300+ users in multiple branches worldwide
Network consulting company doing systems administration, and break/fix on desktops and laptops

Exchange, AD and other systems experience:
MCITP Enterprise Messaging Administrator in Exchange 2010, MCTS Exchange 2007, Windows 2000 certifications,
MSCE (NT)
Exchange and Active Directory architecture, design, deployment, disaster recovery, high availability, monitoring and
reporting, AV, merging, migrations
IIS, ISA / TMG, and load balancing
Multiple scripting methods for AD, Exchange and desktop management
Extensive work with many different Windows and email client types and applications
SSL certificate management
Central management and monitoring software
Gateway appliances for SMTP, Anti-spam / anti-virus
Storage appliances management
BES management and troubleshooting

Teaching and Instruction:
Instruction for incoming Microsoft Support Escalation Engineers
College level adjunct instructor for Windows servers and workstations, and TCP/IP

People skills:
Self-motivated, team and individual project work experience, strong customer relations
Experience with politically charged high severity issues, face to face customer relations, remote support via phone
and PC


Professional Experience
(Technical detail available)

Sr. Exchange (XCCT) Support Escalation Engineer Microsoft Corporation 10/2010 3/2014
Specialized in Client Server Infrastructure and Transport escalation support for Exchange versions 2003 through 2013.
On a daily basis, the work incorporates and relies heavily on previous experience and knowledge in other areas, such as
AD, ISA/TMG, load-balancing and networking. Issues are driven to resolution using specialized skills and diagnostic
tools, leveraging internal Microsoft support specialists, collaboration with MS Technical Account Managers, and working
closely with customer management and operation teams.

Sr. Systems Administrator Ronin Capital LLC 3/2009 9/2010
Solely responsible for and performed migrations of Exchange 2003 to 2007, and Windows AD 2003 to 2008R2 for a
trading firm headquartered in Chicago, IL, with offices in New York, California and London. Responsible for the
administration, health and monitoring of the Messaging, AD and general Windows environment in coordination with the
Infrastructure, Network, Helpdesk and Desktop Support teams.


Sr. Messaging Administrator IBM, Jones Lang LaSalle 12/2007 12/2008
Third tier support for an Exchange 2003/2007 messaging environment for over 13,000 mailboxes in the Asia Pacific
region as a member of the IBM Messaging Support Team contracted to Jones Lang LaSalle, a real estate services and
investment management company. Collaboration with distributed support teams: US & EU Messaging, AP Network,
Server and Helpdesk teams

Systems Admin: Email & Web Specialist Univ. of Pittsburgh School of Engineering 2/2002 7/2007
Administrator of a Microsoft Windows 2000/2003 Domain in all aspects, involving Exchange 5.5/2000/2003, IIS and
backup servers. Daily maintenance and management, upgrades and migrations. Including migration from Solaris Unix
Sendmail and web content to the Microsoft platform

Instructor ITT Technical Institute 2001
Classroom and laboratory instruction for Windows NT 4.0 and TCP/IP courses.

Network Administrator/ PC Technician VAI/ Computerland 1999 2001
Network administration, end user support, break/fix, procurement and end of lease rollover procedures at Bayer
headquarters and a satellite site. Dispatched as service technician to address software issues and break/fix on laserjet
printers, laptops and desktops. Administered 3Com NBX 100 digital phone system.

Network Administrator Consultant REU Inc. 2000 2006
Built, configured, upgraded and procured components for new computers (hardware and software). Networked and
integrated all PCs with a SCO Unix server.

Web Station Manager Monroeville Public Library 1999
Work-study position while in school at Computer Learning Centers, Inc. Windows workstation administration, instruction
for Internet navigation and word processor, and created a word processing instruction guide.

Certifications
MCITP Enterprise Messaging Administrator Exchange 2010
MCTS Exchange Server 2007 Configuration
Windows 2000 Server, Professional, Network Infrastructure
MCSE (NT): Server, Workstation, Server in the Enterprise, Network Essentials, Proxy Server, IIS, TCP/IP
A+, Network+, IBM Warranty Authorized Technician ( Mobile, Desktop and Server )

Education
Microsoft (in-house) training (E2k3, E2k7, E2010, E2013) Charlotte, NC 2011 - 2014
IBM System Director Management Workshop Chicago, IL 2009
Microsoft Course 5047B (E2k7) Chicago, IL 2008
Learning Tree (E2k3) Rockville, MD 2003
Computer Learning Centers, Inc. (Network Engineering
Technology and Administration)
Pittsburgh, PA 1999
Ohio University (B.S. in Geological Sciences) Athens, OH 1998