9/9/2014 Microsoft.Exchange.Data.Storage.

StorageTransientException
http://social.technet.microsoft.com/Forums/lync/en-US/4292594b-e943-4e2d-b8e4-7922c0ee6968/microsoftexchangedatastoragestoragetransientexce 1/4
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MapiExceptionMailboxQuarantined
User cannot access OWA or Outlook
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yyyyyyyyyy.ccccccccccc.com for
Cccccccccccc\xxxxx because the server
is refusing RPC calls
A problem occurred while trying to use
your mailbox. error when accessing
OWA via an iPad with Google Chrome
Down on this morning with Event id
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Error 4009 - MSExchangeAvailability
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9/9/2014 Microsoft.Exchange.Data.Storage.StorageTransientException
http://social.technet.microsoft.com/Forums/lync/en-US/4292594b-e943-4e2d-b8e4-7922c0ee6968/microsoftexchangedatastoragestoragetransientexce 2/4
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Tuesday, August 19, 2014 2:52 PM
the.indexer
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Hi Guys,
i just finish to setup exchange 2013, all was working fine until today
I have one user that not able to access mailbox via OWA
other users accessing it without any problem.
when i access via the OWA https://mail.test.com/owa
I'm getting error as follow
X-OWA-Error: Microsoft.Exchange.Data.Storage.StorageTransientException
X-OWA-Version: 15.0.847.32
X-FEServer: MAIL
X-BEServer: MAIL
Date: 8/19/2014 2:46:31 PM
It should be noted that he is able to access via https://mail.test.com/ECP
with no errors.
when i send email to this user i am getting reply immediately of
Delivery has failed to these recipients or groups:
John(john@test.com)
Your message wasn't delivered because the recipient's mailbox is quarantined. If the problem continues,
please contact your helpdesk.
The following organization rejected your message:mail.test.local
tried enlarge his mailbox - no success
tried retension his mailbox - no success
any idea or direction are welcomed....
Thank you
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9/9/2014 Microsoft.Exchange.Data.Storage.StorageTransientException
http://social.technet.microsoft.com/Forums/lync/en-US/4292594b-e943-4e2d-b8e4-7922c0ee6968/microsoftexchangedatastoragestoragetransientexce 3/4
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Wednesday, August 20, 2014 12:57 AM
Amit Tank Cognizant (Partner) 37,115 Points
Is that mailbox quarantined? Verify that using below cmdlet...
Get-MailboxStatistics mailboxnamehere | select displayname, IsQuarantined
Look if you find the GUID for that mailbox at this registry key...
get-mailbox tankam | select displayname, *guid
HKLM\SYSTEM\CurrentControlSet\Services\MSExchangeIS\<Server Name>\Private-{db guid}
It takes 24 hours get out of quarantined...
http://thoughtsofanidlemind.com/2014/01/27/mailbox-quarantining-in-exchange-2010-and-exchange-
2013/
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Wednesday, August 20, 2014 8:27 AM
Belinda Ma Pactera (MSFT CSG) 10,675 Points
Hi,
I agree with Amit. From the error message, it seems that this mailbox is quarantined, please follow Amits
suggestion to check result.
Besides, please check if this user can access mailbox using Outlook.
Best regards,
Belinda Ma
TechNet Community Support
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Wednesday, August 20, 2014 2:37 PM
the.indexer
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hey guy's,
its been resolved.
by default exchange policy quota is 2GB for mailbox.
today I realize the user trying to import 10GB PST file, i don't know if this is relation to the error MSG i was
receiving, i attache his as a DATA and ask to do some clean up.
after that all was working fine.
Thanks Amit and Belinda for the call...
Asher
Marked as answer by Belinda Ma Microsoft contingent staff, Moderator Monday, September 01, 2014 2:04 AM
9/9/2014 Microsoft.Exchange.Data.Storage.StorageTransientException
http://social.technet.microsoft.com/Forums/lync/en-US/4292594b-e943-4e2d-b8e4-7922c0ee6968/microsoftexchangedatastoragestoragetransientexce 4/4

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Thursday, August 21, 2014 12:49 AM
Belinda Ma Pactera (MSFT CSG) 10,675 Points
Hi,
Thanks for updating.
Best regards,
Belinda Ma
TechNet Community Support
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