18 Februa

ary 2014
CTI Group
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SmartRec
18 Februa
0.1 Draf
0.2 Draf
0.3 Draf
1.0 Fina
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1.2 Upd
1.3 Draf
2.0 Fina
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3.0 Fina
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ed. U.S. Pate
stributed unde
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thorization by
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anuary 26, 20
arch 9, 2010
arch 11, 2010
arch 11, 2010
ay 6, 2010
uly 13, 2010
anuary 18, 20
pril 15, 2011
eptember 1, 2
eptember 15,
anuary 6, 201
arch 8, 2012
ay 11, 2012
anuary 28, 20
ent No. 7,548,
er licenses res
documentatio
y CTI Group.
Date
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0
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2011
2011
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609. This pro
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SmartRec
18 Februa

SmartRe
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Appendix
INSTALL
INSTALL
GENERA
APPLYIN
Appendix
cord v4 SP4
ary 2014
ecord I nstall
RECORD

PRE
RECORD WEB
RECORD MED
g & Configu
eral Settings
atabase Setting
ppearance Sett
ecording File S
assword Policy
ail Settings ....
mail Server Set
mail Message S
anced System
dvanced MP3 S
ystem Admin L
dvanced Provis
eletion and No
TP Server Setti
aintenance Set
lert Processing
all Processing C
vent Manager S
ecorder and Me
TMF Collection
ecording Policy
itel Specific Re
udio Miner Sett
essaging Settin
TTP Settings ...
work Provision
nable Provision
roadworks Prov
roadworks Adm
roadworks Netw
roadworks Rec
roadworks Law
roadworks Inte
isco Interface S
vaya Interface
er Settings ...
oxsmart Setting
dvanced Appea
elp/Error URL S
onitor/Barge/W
mport/Export T
all/Recording S
port for Disab
x A: Installi
LATION FOR BR
LATION FOR CI
AL .................
NG SIP SERVE
x B: Installi
Installation &
lation ..........
EREQUISITE SE
SERVICES INS
IA SERVER & W
ration Item
...................
gs ..................
tings ..............
ettings ...........
Settings ........
...................
ttings .............
Settings ..........
m Settings .....
Settings ..........
Logins .............
sioning Email S
tification Email
ngs ................
ttings .............
Consumer Set
Consumer Sett
Settings ..........
edia Server Set
Server Setting
y Server Setting
ecorder Setting
tings ..............
ngs ................
......................
ning .............
ning Triggers ...
visioning Settin
ministration Cre
work Server Lo
ording Interfac
wful Intercept S
erface Settings
Settings ..........
Settings .........
...................
gs ..................
arance Settings
Settings ..........
Whisper Setting
Tool Settings ....
Sync Settings ..
bling Administ
ng the Call R
ROADSOFT BR
SCO UNIFIED C
.....................
ER SAR/MEDIA
ng the Call R
& Configuratio
Proprieta
For Int
Table
...................
ETUP APPLICAT
STALLATION ....
WEB APPLICAT
s ................
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ettings ...........
l Settings........
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ttings .............
ings ...............
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ttings .............
gs ..................
gs ..................
s ...................
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ngs .................
edentials .........
ocation Services
ce Settings .....
Settings ..........
.....................
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.....................
s ....................
.....................
gs ...................
.....................
.....................
trative Logins
Recorder on
OADWORKS ...
COMMUNICATI
.....................
A SERVER J AR
Recorder Us
on Guide
ary & Confide
ternal Use On
of Conte
...................
TION ..............
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TION INSTALLA
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through the
n a Linux Se
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ONS MANAGER
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R PATCHES .....
sing Asterisk
ential
nly
ents
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ATION .............
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SmartRec
18 Februa
Hard
Softw
ASTERI
Conf
Gate
Setti
Sche
Appendix
SETTING
Meta
Meta
Appendix
TESTING
Appendix
To
To
Appendix
CTI GR
CONFIG
Know
Appendix
cord v4 SP4
ary 2014
dware Specific
ware Specific
SK INSTALL GU
figure Ulimit o
eway Interfac
ing Up DataU
eduling DataU
x C: Configu
G UP ASTERIS
aSwitch SIP c
aSwitch Dial P
x D: Speake
G ..................
x E: Cisco W
o deploy the Ci
o setup the Cis
x F: Mitel Co
ROUP CONFIGU
GURATION/CRE
wn issues .....
x G: Installi
Installation &
cations for Ho
ations ..........
UIDE ..............
on Linux Box
ce Service (GI
Updator .........
Updator as a T
uring MetaSw
SK FOR A META
configuration (
Plan configura
erbus I nstall
.....................
Web Applicat
isco IP Commu
sco IP Commun
onfiguration
URATION PORT
EATION OF A M
...................
ng Windows
& Configuratio
Proprieta
For Int
ost Media Pro
...................
.....................
...................
S) Installation
...................
Task .............
witch Aster
ASWITCH INSTA
(SIP.CONF) ..
ation ............
lation & Con
.....................
tion Installa
unicator: .........
nicator with the
n & Provision
TAL MITEL SPE
ITEL SSL CER
...................
s SNMP Trap
on Guide
ary & Confide
ternal Use On
ocessing Softw
...................
......................
...................
n .................
...................
...................
isk .............
ALLATION .......
...................
...................
nfiguration .
......................
ation & Conf
.....................
e SmartRecord
ning ...........
CIFIC SETTING
RTIFICATE FOR
...................
p Software
ential
nly
ware.............
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figuration ....
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application: ...
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GS .................
THE MITEL SR
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SmartRec
18 Februa
cord v4 SP4
ary 2014
Installation &
Th
& Configuratio
Proprieta
For Int
his page is in
on Guide
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ternal Use On



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5
SmartRec
18 Februa
Prereq
The follow












cord v4 SP4
ary 2014
quisite Co
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Remote D
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Media file
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required, t
can be res
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estricted inbou
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have to be op
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external emai
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y and perman
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ing platform.
e public intern
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pen to the pub
vided by CTI
maintenance
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18 Februa
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perform the
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Pkg folder. Se
click. Select R

7
nd
ord
elect
Run
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18 Februa
2. R
3. T
fo
ap
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at
4. C
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ary 2014
Reboot the ser
o begin the in
older, right clic
pplication.
Note: dependi
ttempting to o
Click Run whe
Installation &
rver to continu
nstallation pro
ck on the Set
ng on your se
open files. Cli
n the Security
& Configuratio
Proprieta
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ue.
ocess, browse
tup.exe file, a
ecurity packa
ck Run when
y Warning dia
on Guide
ary & Confide
ternal Use On
e to the SRPr
and select Ru
ges/settings,
n the Security
alog appears.
ential
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reReqsInstallP
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you may rece
y Warning dial
.

Pkg folder. Se
strator to start
eive a securit
log appears.

elect the DISK
t the setup
ty warning wh
8
K1
hen
SmartRec
18 Februa
5. C
6. C
7. T
yo
cord v4 SP4
ary 2014
Click Install to
Click Run whe
he following s
ou will be pro
Installation &
begin installin
n the Security
screen appea
mpted to rebo
& Configuratio
Proprieta
For Int
ng Roles and
y Warning dia
ars to provide
oot the serve
on Guide
ary & Confide
ternal Use On
Features or
alog appears.
you with a st
r.
ential
nly
click Cancel t
.
tatus of the in
to cancel the

nstallation. On

installation.
nce it is comp
9
plete,
SmartRec
18 Februa
8. S
re

9. C
10. C
in

11. C
12. C
13. C
cord v4 SP4
ary 2014
elect Yes to r
equired to reb
Click Run whe
Click Install to
nstallation.
Click Run whe
Click Yes to in
Click Run whe
Installation &
reboot the ser
boot the serve
n the Security
begin installin
n the Security
stall Microsof
n the Security
& Configuratio
Proprieta
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rver or No to
er after each i
y Warning dia
ng Microsoft .
y Warning ap
ft .NET Frame
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on Guide
ary & Confide
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cancel the ins
nstallation pie
alog appears.
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ppears.
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ential
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stallation. No
ece.
.
work or click C
x64 Aspnet_
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be prompted a

ncel the
10
and
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18 Februa
14. T
S
15.
16. S
yo
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N
yo
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cord v4 SP4
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he following s
ecurity Warni
elect the vers
ou select Mic
Microsoft SQL
Note: If a prev
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ypassed. If yo
Installation &
screen appea
ing appears.
sion of Micros
rosoft SQL S
Server 2012
vious version
ou would like
xample: Expr
ou choose ye
& Configuratio
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erver 2008 St
you must pro
of SQL is inst
to upgrade. P
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on Guide
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you with a st
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sh to install an
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no to the mess
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ick Run when
nd click Instal
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n the
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ng if
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SmartRec
18 Februa

17. C
18. S
19. C
20. C
21. C
cord v4 SP4
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Click Run whe
elect Yes to r
Click Run whe
Click Yes to in
Click Run whe
Installation &
n the Security
reboot the ser
n the Security
stall J ava Ru
n the Security
& Configuratio
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y Warning ap
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ppears.
cancel the ins
ppears.
nment 5_0_16
ppears.
ential
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stallation.
6.



12
SmartRec
18 Februa
22. C
23. C

cord v4 SP4
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Choose the I a
Click Next to c
Installation &
accept the term
continue the in
& Configuratio
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ms in the lice
nstallation.

on Guide
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nse agreeme
ential
nly
ent option buttton. Click Nex


xt.
13
SmartRec
18 Februa
25. T
26. C
cord v4 SP4
ary 2014
he following s
Click Next to c
Installation &
screen appea
continue the in
& Configuratio
Proprieta
For Int
ars to provide
nstallation.
on Guide
ary & Confide
ternal Use On
you with a st
ential
nly
tatus of the innstallation.



14
SmartRec
18 Februa
27. S
28. T
cord v4 SP4
ary 2014
elect the brow
he following s
Installation &
wser(s) you w
screen appea
& Configuratio
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wish to registe
ars to provide
on Guide
ary & Confide
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er with J ava a
you with a st
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and click Next
tatus of the in
t to continue t

nstallation.

the installatio
15
n.
SmartRec
18 Februa
29. C
30. C
31. C
cord v4 SP4
ary 2014
Click Finish to
Click Run whe
Click Install to
Installation &
complete the
n the Security
begin the J av
& Configuratio
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e J 2SE installa
y Warning ap
va installation
on Guide
ary & Confide
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ation.
ppears.
n.
ential
nly


16
SmartRec
18 Februa
32. T
33. C
34. C
cord v4 SP4
ary 2014
he following s
Click Close on
Click Run whe
Installation &
screen appea
ce the J ava in
n the Security
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on Guide
ary & Confide
ternal Use On
you with a st
complete.
ppears.
ential
nly
tatus of the innstallation.


17
SmartRec
18 Februa
35. C
36. C

cord v4 SP4
ary 2014
Click Next to in
Click Next to c
Installation &
nstall J ava SE
continue the in
& Configuratio
Proprieta
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E Developme
nstallation.
on Guide
ary & Confide
ternal Use On
nt Kit 6 Upda
ential
nly
ate 26.


18
SmartRec
18 Februa
37. T
38. C
cord v4 SP4
ary 2014
he following s
Click Next to c
Installation &
screen appea
continue the in
& Configuratio
Proprieta
For Int
ars to provide
nstallation.
on Guide
ary & Confide
ternal Use On
you with a st
ential
nly
tatus of the innstallation.


19
SmartRec
18 Februa
39. T
40. C
41. T
th
42. C
cord v4 SP4
ary 2014
he following s
Click Finish to
he application
he page.
Click Run whe
Installation &
screen appea
complete the
n will display
n the Security
& Configuratio
Proprieta
For Int
ars to provide
e J ava SE Dev
a registration
y Warning ap
on Guide
ary & Confide
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you with a st
velopment Ki
n web page, c
ppears.
ential
nly
tatus of the in
it 6 Update 26
click the X in t
nstallation.

6 installation.

the upper righht corner to cl
20
ose
SmartRec
18 Februa
43. C

44. C

cord v4 SP4
ary 2014
Click Next to in
Choose Yes to
Installation &
nstall QuickTi
o accept the L
& Configuratio
Proprieta
For Int
me.
License Agree
on Guide
ary & Confide
ternal Use On
ement and co
ential
nly
ontinue the ins

stallation.

21
SmartRec
18 Februa
45. C
46. T
cord v4 SP4
ary 2014
Click Install to
he following s
Installation &
continue the
screen appea
& Configuratio
Proprieta
For Int
installation or
ars to provide
on Guide
ary & Confide
ternal Use On
r Cancel to ca
you with a st
ential
nly
ancel the inst
tatus of the in
tallation.

nstallation.

22
SmartRec
18 Februa
47. C
48. S
49. C
cord v4 SP4
ary 2014
Click Finish.
elect Yes to r
Click Run whe
Installation &
reboot the ser
n the Security
& Configuratio
Proprieta
For Int
rver or No to
y Warning ap
on Guide
ary & Confide
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cancel the ins
ppears:
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stallation.


23
SmartRec
18 Februa
50. C
51. C
cord v4 SP4
ary 2014
Click Install to
Click once in th
Installation &
begin the No
he I accept th
& Configuratio
Proprieta
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de.js installat
he terms in t
on Guide
ary & Confide
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tion.
the License A
ential
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Agreement c

check box and

d click Next.
24
SmartRec
18 Februa
52. C
53. C
cord v4 SP4
ary 2014
Click Next to a
Click Next to c
Installation &
accept the def
continue the in
& Configuratio
Proprieta
For Int
fault destinati
nstallation.
on Guide
ary & Confide
ternal Use On
ion folder.
ential
nly


25
SmartRec
18 Februa
54. C
55. C




cord v4 SP4
ary 2014
Click Install to
Click Finish to
Installation &
o install Node.
o complete the
& Configuratio
Proprieta
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.js.
e installation.
on Guide
ary & Confide
ternal Use On
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nly


26
SmartRec
18 Februa
56. T
S
57. C

58. C

cord v4 SP4
ary 2014
he SmartRec
martRecord P
Click Next to in
Click Install.
Installation &
cord InstallShi
Prerequisites
nstall the Sma
& Configuratio
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ield Wizard a
.
artRecord Pre
on Guide
ary & Confide
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ppears prepa
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aring to installl the remainde


er of the
27
SmartRec
18 Februa
59. C

60. C
cord v4 SP4
ary 2014
Click Finish to
Click Yes to re
Installation &
complete the
estart your com
& Configuratio
Proprieta
For Int
e SmartRecor
mputer so tha
on Guide
ary & Confide
ternal Use On
rd Prerequisite
at the configu
ential
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e installation.
ration change
.

es can take eeffect.
28
SmartRec
18 Februa
SmartR
Performin
installed,
1. T
an
N
at
2. T

cord v4 SP4
ary 2014
Record Web
ng the followin
you must beg
o begin the in
nd double clic
Note: dependi
ttempting to o
he following s
Installation &
b Services
ng steps will in
gin by creating
nstallation pro
ck on the Setu
ng on your se
open files. Cli
screen appea
& Configuratio
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Installatio
nstall the Sma
g an Adminis
ocess, browse
up.exe file to
ecurity packa
ck Run when
ars to prepare
on Guide
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artRecord We
trator in the A
e to the SRW
start the setu
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n the Security
e for the instal
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Administrative
WSInstallPkg fo
up application
you may rece
y Warning dial
llation.
Once the app
e Interface.
older. Select
n.
eive a securit
log appears.


plication is
the DISK1 fo
ty warning wh
29
lder
hen
SmartRec
18 Februa
3. C

4. C
cord v4 SP4
ary 2014
Click Next to c
Click Install to
Installation &
continue the S
start the insta
& Configuratio
Proprieta
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SmartRecord
allation proce
on Guide
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ternal Use On
Web Service
ss.
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es installation..


30
SmartRec
18 Februa
5. T


cord v4 SP4
ary 2014
he following s
Installation &
screens appe
& Configuratio
Proprieta
For Int
ear to provide
on Guide
ary & Confide
ternal Use On
you with a st
ential
nly
tatus of the innstallation.

31
SmartRec
18 Februa
6. C

7. T
cord v4 SP4
ary 2014
Click Finish to
he SmartRec
Installation &
o complete the
cord Configura
& Configuratio
Proprieta
For Int
e installation.
ation Portal a
on Guide
ary & Confide
ternal Use On
ppears.
ential
nly


32
SmartRec
18 Februa
8. If
th
un
9. C
cord v4 SP4
ary 2014
you are read
he SmartReco
ntil after the m
Click Start.
Installation &
dy to activate t
ord Web Serv
media server
& Configuratio
Proprieta
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the Web Serv
vice Compone
has been ins
on Guide
ary & Confide
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vices, click th
ents section. Y
talled.
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You can also
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on located un
ate the servic
33
nder
ces
SmartRec
18 Februa
10. C
11. C
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th
T
in
C


cord v4 SP4
ary 2014
Click Close.
Click on the Sy
ow many sea
he section title
he System C
nformation tha
Configuration I
Installation &
ystem Config
ats are availab
e Licensing fo
onfiguration t
at pertains to
Items for mor
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on Guide
ary & Confide
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s is where yo
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ed to update t
y/customer be
structions and
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ou will upload
ctivate the W
ns and inform
the specific c
eing installed.
d information.

the License
Web applicatio
mation.
configuration s
See the sect


File to determ
n features. Se
settings with
tion titled
34
mine
ee
SmartRec
18 Februa
SmartR
Installing
where ten
will also a
installed,
of setting
1. T
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se
N
at
2. C
cord v4 SP4
ary 2014
Record Med
the media se
nants, groups
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Note: dependi
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Click Run whe
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plication In
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web interface
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xe file to start
ty warning wh
35
s
d. It
s
ocess
the
hen
SmartRec
18 Februa
3. T
4. C
cord v4 SP4
ary 2014
he following s
Click Next to c
Installation &
screen appea
continue the m
& Configuratio
Proprieta
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ars to prepare
media server
on Guide
ary & Confide
ternal Use On
e for the instal
and web app
ential
nly
llation.
lication instal

lation.

36
SmartRec
18 Februa
5. C
6. T
cord v4 SP4
ary 2014
Click Install to
he following s
Installation &
start the insta
screens appe
& Configuratio
Proprieta
For Int
allation proce
ear to provide
on Guide
ary & Confide
ternal Use On
ss.
you with a st
ential
nly
tatus of the in

nstallation.

37
SmartRec
18 Februa
7. C
cord v4 SP4
ary 2014
Click Finish to
Installation &
o complete the
& Configuratio
Proprieta
For Int
e installation.
on Guide
ary & Confide
ternal Use On
ential
nly

38

SmartRec
18 Februa
8. T
9. If
th
M
no
cord v4 SP4
ary 2014
he SmartRec
you are read
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Media/Recordi
ot activate the
Installation &
cord Configura
dy to activate t
ord Web/Data
ing Server Co
em after insta
& Configuratio
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ation Portal a
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omponents an
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s section. You
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elected Versi
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on located un
ed to activate
ponents, if yo
39
nder
the
ou did
SmartRec
18 Februa
10. C
11. C
cord v4 SP4
ary 2014
Click Start.
Click Close.
Installation & & Configuratio
Proprieta
For Int
on Guide
ary & Confide
ternal Use On
ential
nly


40
SmartRec
18 Februa
12. C
ho
T
in
S
in

cord v4 SP4
ary 2014
Click on the Sy
ow many sea
he System C
nformation tha
ee the sectio
nformation.
Installation &
ystem Config
ats are availab
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at pertains to
n titled Licens
& Configuratio
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the specific c
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the License
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tailed instruct

File to determ
n features.
settings with
tions and
41
mine
SmartRec
18 Februa
Licens
The follow
General
Database


Appearan






Recording






cord v4 SP4
ary 2014
sing & Co
wing fields are
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42
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SmartRec
18 Februa




Password







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field is upd
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identifies th
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Confirm
43
A
this
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SmartRec
18 Februa

Email Mes




Advance
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System A




cord v4 SP4
ary 2014
Authentica
host.
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with the SM
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new users
Reset Pas
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Email Tem
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header.
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when they a
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Header Lengt
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rd re-enter t
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ead only field t
h read only
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ad only field th
a call in progr
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ack if the strea
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he end of the
enter the ti
no longer va
without consul
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his value with
Attempts ide
s locked out o
dow identifie
de a valid pas
enter the tim
o login with a
on Guide
ary & Confide
ternal Use On
the password
enter the con
ly field that id
he system.
ead only field
en reset.
only field tha
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ress from wh
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y field that ide
eld that identif
hat identifies t
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s the number
ore ceasing to
ds, before an
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roup engineer
administrato
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umber of inva
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n minutes) be
acked.
s, that a user
assword.
thentication w
ssword used f
ubject of the
s the subject
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ontent to be u
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n MP3 playba
ng the calls a
r.
r to log into a
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alid password
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etween which
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of the email s
erride the tem
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of the MP3 file
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ck URL is
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assword Attem
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ed out of the
44
P
ation
any
sent
plate
MP3
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do
unt.
e
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SmartRec
18 Februa






Advanced



Deletion a










cord v4 SP4
ary 2014
Servers Ho
have Call R
engineer.
Installation
the databa
Enable NT
the user in
Enable Cry
sign on sc
Crypto SS
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Crypto IV K
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value witho
Provisionin
notification
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in addition
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Email Subj
Email Bod
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audio reco
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messaging
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video reco
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notification
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notification
Email Dele
Number of
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Installation &
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n is Configure
ase whether th
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heme.
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racters).
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acters).
g Email Settin
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g text notificat
y Video Reco
ording notifica
y Format Dat
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ns.
y Format Sto
ns.
ete Notice id
f Days Betwe
ending the em
& Configuratio
Proprieta
For Int
Log Entries
ents. Please d
ed read only
he installation
cation apply
indows Authe
applying a che
tifies the cryp
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ngs
otifications id
e provisioned
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g a CTI Group
n Email Addre
be sent when
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ning Notificati
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pecified in the
out consulting
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the body of n
ordings Subse
ations.
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tions.
ordings Subse
tions.
te identifies
rage Msg1
rage Msg2
dentifies the d
en Notificatio
mail notificatio
on Guide
ary & Confide
ternal Use On
enter the co
do not change
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n has been co
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entication cred
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t of notificatio
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tting only app
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g Notification
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on emails.
mails.
r identifies t
identifies the
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ate for email
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ted list of all s
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plies when En
sioning email
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notifications.
storage mess
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ion to try logg
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notifications w
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umber of days
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45
will
roup
uery
ging
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SmartRec
18 Februa
FTP Serv




Maintenan







Alert Proc





Call Proce



cord v4 SP4
ary 2014
er Settings
Log File Pa
must resta
Passive Po
range. You
Passive Po
range. You
Preferred I
incoming c
nce Settings
Backup Lo
scheduled
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Disable Pr
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backups w
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ath read on
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u must restart
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ocation File
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tion Days e
etention Days
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p prior to apply
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alert history m
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r will attempt t
& Configuratio
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nly field that id
if this field is
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location whe
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number to use
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address. If thi
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location whe
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ere the XML lo
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46
You
ort
t
epts
dated.
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ng
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SmartRec
18 Februa







Event Ma







Recorder





cord v4 SP4
ary 2014
Recording
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insert/upda
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key phrase
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include the
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queue use
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G729 Lice
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addition to
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rver IP ente
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rver Port rea
consumed.
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the maximum
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ncryption key
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47
g
on.
Call
n
g out.
ion
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and
bled.
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write
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folder
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nance
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I Call
SmartRec
18 Februa
DTMF Co




Recording




Mitel Spec







cord v4 SP4
ary 2014
ollection Serve
DTMF Col
DTMF Col
server is lis
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pressed D
DTMF Col
features.
g Policy Serve
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automatica
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in order to
Local Adap
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Certificate
certificate
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response f
Hung Call
checks.
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hung call.
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calls.
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lection Serve
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r Settings
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receive call p
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annel Prefix
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48


rver is
to
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ate a
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SmartRec
18 Februa
Audio Min












Messagin


HTTP Set


Network
Enable Pr

cord v4 SP4
ary 2014
ner Settings
Audio Mine
service.
Temporary
indexes fo
Media File
File Serve
is updated
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miner web
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Max Conc
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Enable Au
server to th
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service list
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Speech Pa
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Media File
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ttings
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allowed to
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k Provisioni
rovisioning Tr
Provisionin
Installation &
er Web Servic
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r calls in prog
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r (for audio m
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er Search Ba
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Service IP Add
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ech Pack Phr
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riggers
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& Configuratio
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ce Address
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identifies th
mining) can be
tch Size ide
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s enabled.
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ce identified
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dress identi
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identifies th
ging) can be a
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identifies the
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entifies the ba
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the minimum
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must restart th
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ort identifies
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dentifies the n
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Path identifie
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s the maximu
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ation of the fo
.
ding the port
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atch size of th
parated list of
m number of
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ddress where
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s the port num
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number of ph
value are con
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ut down.
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number, from
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language IDS
concurrent in
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level for whic
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ver if this field
the indexing
ated.
mber on which
rt the media s
rases allowed
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seconds that
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audio miner w
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assed to the a
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ch audio minin
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d is updated.
service is
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server if this f
d in a Basic
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m which the M
server if this fi
t a request is
ified in kilobyt
49
web
ning
Media
s field
audio
he
s
sed
ng
edia
g
field is
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e
Media
eld is
tes.
SmartRec
18 Februa
Broadwor





Broadwor



Broadwor





cord v4 SP4
ary 2014
rks Provisioni
Enable Bro
targeted B
Use Call R
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successful
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curity Add On
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50
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SmartRec
18 Februa
Broadwor


Broadwor











Broadwor


cord v4 SP4
ary 2014
rks Recording
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configured
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rks Lawful Inte
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oning.
if this value is
primarily for la
ature, simply a
e cc-Link targ
t between the
s will need to
s on the Broa
Meant for 20
minimum round
maximum rou
ning.
ative user nam
kups are avail
mple: RecordA
rrent lawful in
ntering it a se
the ASN strea
ams after LI e
t Application
e call son the
is used for m
s Recording
rm name. This
wing BroadWo
s checked, mu
arge scale law
add the
get host. The
range config
be configured
adWorks
0 CPS or high
d robin target
und robin targ
me. Please n
lable, the FQD
Admin-
tercept
econd time.
ams after LI
extension is a
Protocol) IP
Broadworks
anaging remo
51
s is
orks
ultiple
wful
gured
d,
er
t
get
ote,
DN of
auto
ote
SmartRec
18 Februa
Cisco Inte




Avaya Inte











Other Se
Voxsmart

cord v4 SP4
ary 2014
erface Setting
Cisco UCM
server if th
Cisco UCM
You must
Cisco UCM
recording.
Confirm C
events for
erface Setting
Avaya Rec
recorded o
restart the
Avaya CM
(AES). You
Avaya CM
(AES). You
Avaya CM
(AES). You
Confirm Av
Enableme
Avaya Swi
restart the
Avaya Swi
connection
Interface, a
Connectio
Avaya Rec
normal ext
Manager a
Avaya Rec
in the Com
Confirm Av
as defined
updated.
Avaya Rec
You must
ettings
Settings
Enable Vo
Installation &
gs
M Address e
his field is upd
M Username
restart the se
M Password
You must res
isco UCM Pa
recording.
gs
cording Group
or leave as a
server if this
API Server IP
u must restar
API Usernam
u must restar
API Passwor
u must restar
vaya CMAPI
nt Service (A
itch IP ente
server if this
itch Name e
n (found by lo
and drilling do
n Name). You
cording Statio
tensions (sim
as extensions
cording Statio
mmunications
vaya Recordi
in the Comm
cording Statio
restart the se
oxsmart Secur
& Configuratio
Proprieta
For Int
enter the IP a
dated.
enter the us
erver if this fie
enter the pa
start the serve
assword re-e
ps change
dmin to reco
field is updat
P enter the
rt the server if
me enter the
rt the server if
rd enter the
rt the server if
Password r
ES). You mus
r the IP addre
field is updat
enter the nam
ogging into the
own to Switch
u must restart
ons enter a
ilar to callout
s). You must r
on Password
Manager. Yo
ng Station Pa
munications M
on Codec Set
erver if this fie
rity disablin
on Guide
ary & Confide
ternal Use On
address or FQ
ser name use
ld is updated
assword used
er if this field
enter the pass
admin to the
rd all Groups
ted.
IP address of
f this field is u
e username o
f this field is u
password to
f this field is u
re-enter the p
st restart the
ess of the Ava
ted.
me of the Avay
e AES, drilling
h Connections
t the server if
range of exte
numbers, wil
restart the ser
enter the pa
ou must resta
assword re-
Manager. You
adjust the
ld is updated
g this option
ential
nly
QDN for Cisco
ed to register
.
d by the user t
is updated.
sword used b
e Group name
under the Ad
f the Avaya A
updated.
f the Avaya A
updated.
the Avaya Ap
updated.
password to th
server if this f
aya Commun
ya Communic
g down to the
s; the switch
f this field is u
ensions dedic
ll be entered
rver if this fiel
assword to th
rt the server i
-enter the pas
must restart
CODECS tha
.
removes Vox
o UCM. You m
for call event
to register for
by the user th
e of the exten
dministrator a
Application En
Application En
pplication Ena
he Avaya App
field is update
nications Man
cations Mana
e Communica
name will be
updated.
cated to being
in the Commu
d is updated.
he recording s
if this field is u
ssword to the
the server if t
at are being u
xsmart cryptog
must restart th
ts for recordin
r call events fo
e register for
sions to be
account. You
nablement Se
nablement Se
ablement Ser
plication
ed.
ager. You mu
ger switch
tions Manage
listed under t
g used for call
unications

stations as de
updated.
recording sta
this field is
used, accordin
graphic secur
52
he
ng.
or
cal
must
ervice
ervice
rvice
ust
er
the
s by
efined
ations
ngly.
rity.
SmartRec
18 Februa
Advanced




Help/Erro



Monitor/B




Import/Ex







cord v4 SP4
ary 2014
d Appearance
Group Tre
to indicate
Categories
images us
Number of
seek prior
Temporary
images.
r URL Setting
Administra
files.
Admin Use
User Help
arge/Whispe
Barge URL
call in prog
This field is
Whisper U
with a sele
This field is
Monitor UR
progress b
typically no
Callback M
listen to, a
participant
xport Tool Set
Import/Exp
tool is ena
File Watch
new files to
Manage F
Processed
after being
File Extens
will be atte
File Name
filename n
Processed
successful
Installation &
e Settings
e Icon URL
a tenant in th
s Images Path
ed when cate
f Seconds to S
to the speech
y Chart Image
gs
ation Help UR
er Help URL
URL identif
r Settings
L Format re
gress and par
s typically not
URL Format
ected participa
s typically not
RL Format r
by calling a th
ot changed by
Monitoring En
call in progre
ts. Only availa
ttings
port Tool Ena
bled.
h Location re
o process.
iles After Proc
d File Location
g processed.
sion to Load
empted to pro
RegEx rea
eeds to look
d File Extensio
lly processed
& Configuratio
Proprieta
For Int
read only fie
he provisionin
h read only
egorizing reco
Seek Prior to
h marker.
es Path iden
RL identifies
identifies th
fies the locati
ead only field
rticipate in the
t changed by
read only fie
ant in a call in
t changed by
read only field
ird number. O
y the installer
abled a rea
ess by calling
able in certain
bled read o
ead only field
cessing ide
n read only
read only fie
ocess.
ad only field th
like in order f
on read onl
file.
on Guide
ary & Confide
ternal Use On
eld that identif
ng tree.
field that iden
orded calls.
Speech Mar
ntifies the loc
the location o
e location of t
on of the Cal
that identifies
e conversatio
the installer.
ld that identifi
n progress. O
the installer.
d that identifie
Only available
r.
ad only field u
a third numb
n implementa
only field that
d that identifie
entifies the nu
field that iden
eld that identi
hat identifies a
for the file to b
y field that ide
ential
nly
fies the relativ
ntifies the fold
rker identifie
cation to store
of the Call Re
the Call Reco
l Recorder Us
s the URL form
n. Only availa
ies the URL f
nly available
es the URL fo
e in certain im
sed to identif
ber without the
tions.
identifies whe
es the location
mber of files
ntifies the loc
ifies which file
a regular exp
be attempted
entifies the ex
ve URL of the
der containing
es the numbe
e the tempora
ecorder Admi
order Admin U
sers help file
mat used to b
able in certain
format used to
in certain imp
ormat used to
mplementation
fy if the ability
e knowledge
ether or not th
n that the imp
to manage af
cation where f
es in the File
pression that s
to process.
xtension appe
e image file us
g the various
r of second to
ry charting
nistration hel
Users help fil
es.
barge/join into
n implementa
o whisper/coa
plementations
o monitor a ca
ns. This field i
y to monitor, o
of the calls
he import/exp
port/export too
fter processin
files are move
Watch Locati
specifies wha
ended to a
53
sed
o
p
e.
o a
ations.
ach
s.
all in
s
or
port
ols for
ng.
ed
ion
at the
SmartRec
18 Februa







Call/Reco












cord v4 SP4
ary 2014
Bad Forma
to be in the
Partial File
partially pr
Base Plan
recordings
Base Plan
recordings
Premium P
for premiu
Premium P
recordings
CDR Expo
Records w
ording Sync S
Central Sy
sync site. N
Remote Sy
site Admin
Remote Sy
remote syn
Remote Sy
sync site. N
Central Sy
valid if acti
Remote Si
remote site
Remote Si
at the remo
Remote Si
recordings
Remote Si
recordings
Remote Si
recordings
Installation &
at File Extens
e wrong forma
e Extension
rocessed.
Storage Size
s for the base
Retention Da
s for the base
Plan Storage
m plan group
Plan Retentio
s for the base
ort Directory
will be exporte
ettings
ync Site sele
Note: the app
ync Site Appl
nistrative Serv
ync Site Web
nc site web se
ync Site sel
Note: the app
ync Site URL
ing as the rem
ite Default Pro
e.
ite Default Sto
ote site.
ite Default Sto
s at the remot
ite Default Vid
s at the remot
ite Default Vid
s at the remot
& Configuratio
Proprieta
For Int
sion read on
at.
read only fie
e read only
plan groups.
ays read on
plan groups.
Size read o
ps.
n Days read
plan groups.
read only fie
ed.
ect this setting
plication cann
ication Name
vices. Note: o
b Service App
ervices. Note
lect this settin
plication cann
the IP addr
mote call/reco
ovider ID id
orage Limit
orage Days
e site.
deo Storage L
e site.
deo Storage D
e site.
on Guide
ary & Confide
ternal Use On
nly field that id
ld that identifi
field that iden
nly field that id
only field that
d only field th
eld that identif
g if the applic
not be both ce
e identifies t
only valid if ac
lication Name
e: only valid if
ng if the applic
not be both ce
ress of the ce
ording sync si
dentifies the ID
the override
the override
Limit the ov
Days the ov
ential
nly
dentifies the e
ies the extens
ntifies the num
dentifies the n
identifies the
hat identifies t
fies the direct
cation is to ac
entral and rem
the IIS applica
cting as a cen
e identifies
f acting as a c
cation is to ac
entral and rem
ntral call/reco
te.
D of the defau
default storag
default stora
verride default
verride defaul
extension app
sion appende
mber of days
number of day
e storage size
the number of
tory where the
ct as a central
mote!
ation name of
ntral call/recor
the IIS applic
central call/rec
ct as a remote
mote!
ording sync si
ult Admin Pro
ge size limit o
age days limit
t storage size
lt storage day
pended file fo
ed file that is o
to retain
ys to retain
, in gigabytes
f days to reta
e Call Detail
l call/recordin
f the remote s
rding sync sit
cation name o
cording sync
e call/recordin
ite. Note: only
ovider at the
of audio recor
of audio
e limit of scree
ys limit of scre
54
ound
only
s, set
ain
g
sync
e.
of the
site.
ng
y
rdings
en
een
SmartRec
18 Februa
Support
Service p
the carrie
website, a
In web.co
true adm
<add key=




cord v4 SP4
ary 2014
for Disabli
roviders, in ce
r may not wa
and would rat
onfig there is a
min logins will
="EnableSPA
Installation &
ng Adminis
ertain instanc
nt to enable a
her use an in
a setting calle
fail for that p
AdminLogins"
& Configuratio
Proprieta
For Int
strative Log
ces, may host
administrative
ternal portal t
ed EnableSPA
particular insta
value="true"/
on Guide
ary & Confide
ternal Use On
gins through
t the call reco
e (e.g. wholes
to perform ad
AdminLogins.
ance of the ca
/>
ential
nly
h the Portal
rder in a DMZ
saler/provider
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. If this value
all recorder.
l
Z for access.
r admin) login
is set to anyth
In this situatio
s through this
hing other tha
55
on,
s
an
SmartRec
18 Februa
Appen
During the



Note: Due
Therefore
SmartRec
Installat
1. Lo
In
2. N
in
3. E
4. G
n
5. R
V
U

6. A
in





7. If


cord v4 SP4
ary 2014
ndix A: Ins
e installation
Oracle Co
J RE 1.6 U
Oracle J Ro
e to the 3rd p
e, on a 64bit L
cord media se
tion for Br
ocate the inst
nstaller\broad
Navigate to the
nstall the softw
nter chown r
Grant execute
umber)_broa
Run the install
erifying archive
ncompressing
After decompre
nformation.
Enter the n
Enter the p
Enter the I
Stopping a
a. Monit
b. Middle
c. Media
d. Media
Choose th
linux serve
the recording
Select from
a. OCCA
b. Mobice
Select from
a. Lawful
b. Call R
Installation &
stalling t
process, the
mmunications
pdate 26 (32b
ockit Realtime
party library co
Linux operatin
erver installat
oadsoft Br
tallation medi
soft\64bit\sma
e directory co
ware.
root /smartre
permissions
adsoft_x86_6
er bin file: [ro
e integrity... All
smartrecord_v
essing the ins
name of the p
private IP add
P address of
all of the proce
eware Applica
Server
l File Server
e component
ers) or all com
g server comp
m the followin
AS (Oracle Co
ents
m the followin
l Intercept
ecording
& Configuratio
Proprieta
For Int
he Call R
Linux installe
s Converged
bit)
e Mission Co
onstraint, the
ng system, 32
ion or yum re
roadWorks
a for the Insta
artrecord_v4_
ontaining the i
ecord_v4_3_
to the bin file
64.bin (*Refe
oot@yourser
good.
v4_2_broadsoft
stallation pack
person perform
dress of this b
the SmartRe
esses includi
ation Server
ts to be instal
mponents (sin
ponent is bein
g Middleware
ommunication
g Broadworks
on Guide
ary & Confide
ternal Use On
Recorder
r will install th
Application S
ntrol 4.0 or J D
SmartRecord
2bit mixed libr
epositories mu
s
aller. It can be
_3_(build num
nstallation me
(build numb
: chmod 755
ers to the build
rver ]# ./smar
t 64..............
kage, the inst
ming the insta
box where the
ecord Web Se
ng the followi
led. The insta
gle linux serv
ng installed, th
e type on whic
ns Converged
s recording in
ential
nly
on a Linu
he following c
Server 5.0
DK 1.6 Updat
d media serve
raries must be
ust be availab
e found in the
mber)_broads
edia and exe
er)_broadso
5 smartrecord
d number of t
rtrecord_v4_
taller will prom
allation: Your
e SIP traffic w
erver: 10.10.1
ing:
aller can insta
ver).
he following i
ch the record
d Application S
nterfaces:
ux Server
components:
te 26 (64bit)
er runs in 32b
e installed prio
ble during the
e path SmartR
soft_x86_64.b
cute the follow
oft_x86_64.bi
d_v4_3_(bui
the software -
_3_x_broads
mpt the user f
Name
will flow (for ex
.1 (example a
all a single co
nformation w
ing server wi
Server)
r
bit mode.
or to the
installation.
Record\Linux
bin.
wing steps to
in.
ld
- will vary).
soft_x86_64.b
for the followi
xample: 10.10
address).
mponent (mu
will be collecte
ll be deployed
56
o
bin.
ing
0.1.2).
ultiple
ed:
d:
SmartRec
18 Februa



8. If
co


16. Id
17. Y
ab



cord v4 SP4
ary 2014
Media serv
Media file
If the call r
demand re
the media se
ollected:
Identify wh
Yes or No.
a. Audio
Identify wh
Yes or No.
dentify whethe
You can elect t
bove. To star
To start: /e
To stop: /e
Installation &
ver public IP u
server path
recording inte
ecordings.
erver compon
hether or not t
.
server IP
hether or not t
.
er or not to st
to start the in
rt and stop the
etc/init.d/moni
etc/init.d/moni
& Configuratio
Proprieta
For Int
used by the s
erface is selec
ent is being in
to enable aud
to enable sen
art the installe
stalles server
e installed ser
it start
t stop and /e
on Guide
ary & Confide
ternal Use On
switch to send
cted, identify w
nstalled, the f
dio mining for
nding DTMF d
ed server.
rs at a later tim
rvers separat
etc/init.d/sipme
ential
nly
d RTP packet
whether or no
following conf
r the media se
digits to the re
me, if you ent
tely, follow the
ediastop.sh
ts.
ot to create a
figuration info
erver and cus
ecording serv
tered no to
ese steps:
CDR for on-
ormation will b
stomer by sele
ver by selectin
the question
57
be
ecting
ng
SmartRec
18 Februa
Installat
1. Lo
\S
2. N
in
3. G
(*
4. R

5. A
in





6. If



7. If
co


cord v4 SP4
ary 2014
tion for Cis
ocate the inst
SmartRecordL
Navigate to the
nstall the softw
Give execute p
*Refers to the
Run the install
[root@rhel
Verifying a
Uncompre
After decompre
nformation:
Enter the n
Enter the p
Enter the I
Stopping a
a. Monit
b. Middle
c. Media
d. Media
Choose th
servers) or
the recording
Select from
a. OCCA
b. Mobice
Media serv
Media file
the media se
ollected
Identify wh
selecting Y
a. Audio m
Identify wh
Yes or No

Installation &
sco Unified
tallation medi
LinuxInstaller\
e directory co
ware.
permissions to
e build numbe
er as shown b
l1 /]#./smartr
archive integri
essing cisco li
essing the ins
name of the p
private IP add
P address of
all of the proce
eware applica
server
file server
e component
r all compone
g server comp
m the followin
AS(Oracle Com
ents
ver public IP u
server path
erver compon
hether or not t
Yes or No
mining server
hether or not t
& Configuratio
Proprieta
For Int
d Commun
a for the Insta
\cisco\64bit\s
ontaining the i
o the bin file a
er of the softw
below:
record_v4_3_
ity... All good.
nux installer 6
stallation pack
person perform
dress of this b
the SmartRe
esses includi
ationserver
ts to be instal
ents(single lin
ponent is bein
g Middleware
mmunications
used by the s
ent is being in
the enable au
IP
the enable se
on Guide
ary & Confide
ternal Use On
nications M
aller. It can be
martrecord_v
nstallation me
as: chmod 75
ware - will vary
_x_cisco_x86_
.
64.
kage, the inst
ming the insta
box where the
ecord Web Se
ng
led. Installer c
ux server).
ng installed, th
e type on whic
s Converged
switch to send
nstalled, the f
udio mining fo
ending DTMF
ential
nly
Manager
e found in the
v4_3_x*_cisco
edia and exe
55 smartrecor
y)
_64.bin
taller will prom
allation: Your
e SIP traffic w
erver: 10.10.1
can install a s
he following i
ch the record
Application S
d RTP packet
following conf
or the media s
digits to the r
e path
o_x86_64.bin
cute the follow
rd_v4_3_x*_c
mpt the user f
Name
will flow (for ex
.1 (example a
single compo
nformation w
ing server wi
Server)
ts.
figuration info
server and cu
recording ser
n
wing steps to
cisco_x86_64
for the followi
xample: 10.10
address).
nent(multiple
will be collecte
ll be deployed
ormation will b
ustomer by
rver by select
58
o
4.bin
ing
0.1.2).
linux
ed
d:
be
ing
SmartRec
18 Februa
General
The follow
Updating
Run the fo

Updating
Run the fo

Updating

Applyin
The follow
Applying B
1. B
br
2. C
3. G
4. C
5. D
as
6. D
M
Applying B
1. B
br
2. C
3. G
4. C
5. D
us
6. D
M
cord v4 SP4
ary 2014
l
wing items are
G-729 Licens
ollowing scrip
cd /ctigrou
SNMP Traps
ollowing scrip
cd /ctigrou
o Enter t
receive
o SNMP
Oracle Comm
Follow RE
./bsu.sh -in
patchlist=P
ng SIP Serv
wing describe
Broadsoft Law
ackup the ex
roadsoftsipse
Copy the new
Give 755 perm
Change directo
Deploy the new
s the Middlew
Deploy the new
Mobicents is u
Broadsoft Ca
ackup the ex
roadsoftCRsi
Copy the new
Give 755 perm
Change directo
Deploy the new
sed as the Mi
Deploy the new
Mobicents is u
Installation &
e optional ste
ses
pt:
p/smartrecord

pt:
p/smartrecord
the IP addres
er e.g. 10.10.
P trap receiver
munications C
ADME after u
nstall -verbos
PATCHNAME
ver SAR/M
how to apply
wful Intercept
isting broadso
ervlet.sar.bak
sar file to /ctig
missions to the
ory to /ctigrou
w sar by runn
ware applicati
w sar by runn
sed as the M
ll Recording S
isting broadso
pservlet.sar.b
sar file to /ctig
missions to the
ory to /ctigrou
w sar by runn
iddleware app
w sar by runn
sed as the M
& Configuratio
Proprieta
For Int
ps.
d/utils sh upd
d/utils sh snm
ss of SNMP tr
1.4
r IP address i
Converged Ap
unzip the orac
e -patch_dow
E -prod_dir=/o
edia Serve
y patches whe
t SIP SAR Pa
oftsipservlet.s
group/smartre
e sar file copie
up/smartrecor
ning the redep
on server
ning the redep
iddleware ap
SIP SAR Patc
oftsipservlet.s
bak
group/smartre
e sar file copie
up/smartrecor
ning the redep
plication serv
ning the redep
iddleware ap
on Guide
ary & Confide
ternal Use On
date-g729.sh
mptraps.sh
raps receiver?
is 10.10.1.4, a
pplication Ser
cle patch. One
wnload_dir=/o
oracle/middlew
er Jar Patc
en needed.
tches
sar under /ctig
ecord/broads
ed as chmod
rd/utils
ploy.sh script
ploymobirec.s
plication serv
ches
sar under /ctig
ecord/broads
ed as chmod
rd/utils
ploy.sh script
er
ploymobirec.s
plication serv
ential
nly
license_key
? Give the IP
are you sure?
rver Patches
e example is:
oracle/middlew
ware/wlserve
ches
group/smartre
oftsipserver/
755 broadso
with paramet
sh script with
ver
group/smartre
oftCRsipserv
755 broadso
with paramet
sh script with
ver.
address of th
? yes/no. Typ
:
ware/utils/bsu
er_10.3
ecord/broads
folder.
oftsipservlet.sa
ter broadsoft
parameter br
ecord/broads
ver/ folder.
oftCRsipservle
ter broadsoftC
parameter br
he SNMP trap
pe yes to conf
u/cache_dir -
oftsipserver/
ar
if OCCAS is u
roadsoft if
oftCRsipserv
et.sar
CR if OCCAS
roadsoftCR if
59
p
firm
to
used
ver/ to
S is
SmartRec
18 Februa
Applying C
1. B
ci
2. C
3. G
4. C
5. D
ap
6. D
M
Applying M
1. B
2. C
3. S
cord v4 SP4
ary 2014
Cisco SIP SA
ackup the ex
iscosipservlet
Copy the new
Give 755 perm
Change directo
Deploy the new
pplication ser
Deploy the new
Middleware ap
Media Server
ackup the ex
Copy the new
top the serve
Installation &
AR Patches
isting ciscosip
t.sar.bak
sar file to /ctig
missions to the
ory to /ctigrou
w sar by runn
rver
w sar by runn
pplication serv
r J ar Patches
isting media.j
media.jar to /
ers by running
& Configuratio
Proprieta
For Int
pservlet.sar u
group/smartre
e sar file copie
up/smartrecor
ning the redep
ning the redep
ver
jar under /ctig
/ctigroup/sma
g the /etc/init.d
on Guide
ary & Confide
ternal Use On
under /ctigrou
ecord/ciscosip
ed as chmod
rd/utils
ploy.sh script
ploymobirec.s
group/smartre
artrecord/med
d/sipmediasto
ential
nly
p/smartrecord
pserver/ folde
755 ciscosip
if OCCAS is
sh script if Mo
ecord/mediase
diaserver/
op.sh script
d/ciscosipser
er.
pservlet.sar
used as the M
obicents is use
erver/ to med
rver/ to
Middleware
ed as the
dia.jar.bak
60
SmartRec
18 Februa
cord v4 SP4
ary 2014
Installation &
Th
& Configuratio
Proprieta
For Int
his page is in
on Guide
ary & Confide
ternal Use On



ntentionally
ential
nly
left blank.
61
SmartRec
18 Februa
Appen
Hardwar
P
C
M
pl
H
10
Software
R
Supports
increases
Asterisk
1. O
th










2. U
cr
cord v4 SP4
ary 2014
ndix B: Ins
re Specifica
rocessor T
Cache per core
Main Memory
lus ECC data
Hard Drives
0,000 RPM+
e Specificat
Red Hat Enter
400 Concurre
s this capabilit
k Install Gu
Once RHEL is
he command
The RHEL
cd /usr/src
apt-get ins
the Interne
apt-get ins
version co
libsqlite3-0
apt-get ins
are (sub)a
packages.
apt-get ins
the header
Installs pac
apt-get ins
Installs pac
apt-get ins
Socket Lay
libraries, h
dev.
apt-get ins
Branch Ex
config, ast
libpri1.2, li
unixodbc.
mkdir /usr/
Using WinSCP
reated install
Installation &
stalling t
ations for H
Two single-co
e. Note: the h
y - Four DIMM
abus), total eig
2 mirrored h
drives
tions
prise Linux (R
ent Channels
ty.
uide
installed and
prompt:
L installation C
c
stall ssh (selec
et. Installs pac
stall subversio
ntrol system.
0, libsvn1, libx
stall linux-hea
rchitecture-sp
stall libncurses
r files, static l
ckages libc6-
stall g++(sele
ckages cpp, g
stall openssl li
yer (SSL) bin
eader files, a
stall asterisk (
xchange (PBX
erisk-sounds-
bspeex1, libs
/src/smartreco
P on a Window
directory, /us
& Configuratio
Proprieta
For Int
he Call R
ost Media P
ore/dual-core A
hardware mus
M slots per CP
ght DIMM slot
ard drives wit
RHEL) v6
or 200 Conc
d is stable, at
CD should be
ct Y and Ente
ckage ssh.
on (select Y a
Installs pack
xml1, and sub
ders$(unam
pecific commo
s5-dev (selec
ibraries and s
-dev, libncurse
ect Y and Ente
g++, g++4.1,
ibssl-dev (sel
ary and relate
and document
select Y and
X) in software
-main, ca-cer
sqlite0, libtone
ordinstall
ws box copy f
sr/src/smartre
on Guide
ary & Confide
ternal Use On
Recorder
Processing
AMD Opteron
st be support
PU socket, DD
ts, up to 16 G
th a minimum
urrent Calls.
the command
in the CD pla
er to finalize in
and Enter to fi
ages libapr1,
bversion.
me r) (select
on kernel hea
ct Y and Ente
symbolic links
es5-dev, linux
er to finalize i
gcc, libstdc++
ect Y and En
ed cryptograp
tation. Installs
Enter to final
. Installs pack
rtificates, libas
ezone1, libvor
files from the
cordinstall.
ential
nly
Using As
Software
n 200 series p
ted by Debian
DR1/400 ECC
GB per CPU
m of 75 GB, pr
Multiple proce
d prompt, typ
ayer.
nstall). ssh is
nalize install)
libaprutil1, lib
Y and Enter t
ader files for L
r to finalize in
s that develop
x-kernel-head
nstall). g++is
+6-4.1-dev.
ter to finalize
phic tools. libs
s packages lib
ize install). as
kages asteris
sound2, libcu
rbis0a, libvorb
Asterisk insta
sterisk
processors, o
n Linux.
C registered D
refer hardwar
essors with m
e the followin
a secure she
). Subversion
bexpat1, libne
to finalize inst
Linux. Installs
nstall). libncur
pers using ncu
ders.
s the GNU C+
install). open
ssl-dev is the
bssl-dev, ope
sterisk is a co
k, asterisk-cla
r13, libgsm1,
bisenc2, odbc
allation media
one MB Level
DIMMs (128-b
re mirroring,
more cores
ng commands
ell to connect
is an advanc
eon26, libpq4
tall). linux-hea
s Linux-heade
rses5-dev con
urses will nee
++compiler.
nssl is Secure
SSL develop
enssl, and zlib
omplete Priva
assic, asterisk
, libltd13, libog
cinst1debian1
a to the newly
62
2
bit
s at
over
ced
4,
aders
ers
ntains
ed.
e
pment
b1g-
te
k-
gg0,
1, and
y
SmartRec
18 Februa




3. T
4. T

5. T

6. M
th




























si
3



cord v4 SP4
ary 2014
cp /usr/src
SmartReco
cd /usr/src
/usr/src/sm
cd smartre
apt-get ins
ype ./configur
ype make
rm menuse
ype make ins
cd /etc/ast
Modify the sip.
hese files:
http://www
http://www
sip.conf ch
Add a
Add a
Add r
Chang
Uncom
Uncom
Uncom
Uncom
Uncom
Uncom
Uncom
Uncom
Uncom
Uncom
Uncom
Uncom
Uncom
Uncom
Add jb
Add jb
Add jb
Add jb
Add r
Add r
Add c
Add q
ip.conf chang
172620000):
Add s
Add ty
Add c
Installation &
c/smartrecord
ord specific A
c. Untar the fil
martrecord-1.4
ecord-1.4.15
stall make
re at the com
elect.makeop
stall
erisk
conf file as n
w.en.voipforo.c
w.voip-info.org
hanges under
allowoverlap=
allowtransfer=
ealm=
ge bindaddr=
mment ;maxe
mment ;defau
mment ;disall
mment ;allow
mment ;relaxd
mment ;send
mment ;progr
mment and ch
mment and ch
mment ;recor
mment and ch
mment and ch
mment and ch
mment and ch
localnet=<
benable =tru
bforce =false
bmaxsize =20
bimpl =fix ; J i
rptimeout=2
ptholdtimeout
estrictcid =no
canreinvite =n
qualify =yes
ges under [<n
setvar =USER
ype =friend
context =from
& Configuratio
Proprieta
For Int
install/Asteris
Asterisk instal
e using tar x
4.15 directory
mand prompt
pts file to remo
ecessary. Re
com/asterisk/
g/wiki/view/As
r [general]:
no ; Disable
=yes ; Disable
; Realm
=0.0.0.0 to b
expiry=3600
ultexpiry=120
low=all
w=ulaw
dtmf=yes
rpid=yes
ressinband=n
hange ;usera
hange ;dtmfm
rdhistory=yes
hange ;regist
hange ;regist
hange ;extern
hange ;localn
<host_ip_addr
e ; Enable
e ; force to
00 ; Max le
tterbuffer imp
20
t =30
o
no
umber n>] (re
RID=<numbe
m-extension
on Guide
ary & Confide
ternal Use On
skInfo/smartre
l file to the /us
xvzf smartrec
y after untarrin
t. This configu
ove conflict fo
eference the fo
/asterisk-first-
sterisk+config
e overlap dial
e all transfers
for digest au
bindaddr=<hos

never
agent=Asteris
mode=rfc2833

tertimeout=20
terattempts=1
nip=200.201.2
net=xxx.xxx.0
ress>/255.255
es the user of
o use jitterbuf
ength of the jit
plementation,
epeat this sec
er n>
ential
nly
ecord-1.4.15.t
sr/src director
cord-1.4.15.ta
ng.
ures the Sma
or app_flash
following web
-steps.php
+sip.conf
ling support.
s unless enab
uthentication
st_ip_addres
k PBX to us
3 to dtmfmod
0 to registert
10 to registe
202.203 to e
.0/255.255.0.
5.255.0
f a jitterbufffer
ffer
tterbuffer in m
used on the
ction for each
tar.gz /usr/src
ry.
r.gz. This will
artRecord Ast
.
-sites for help
(Default is ye
bled in peers o
s>
seragent=Sma
de=auto
timeout=3600
erattempts=0
externip=<ho
.0 to
r on the recei
milliseconds
receiving side
<number n>
c. Copy the
l be located in
terisk install.
p in configurin
es)
or users)
artRecordIP
0

st_ip_addres
ving side of a
e of a SIP
, i.e.,
63
n the
ng
s>
a
SmartRec
18 Februa








7. M
co














8. T
so

a.
b.
c.
d.
e.
f.
g.
h.
cord v4 SP4
ary 2014
Add h
Add c
Add q
Add d
Add a
Add u
Add s
Add n
Modify the exte
onfiguring the
http://www
http://www
extensions
Add F
extensions
; Unde
; the fo
; differ
Add e
Add e
Add e
Add e
Add e
Add e
Add e
Add e
Add e
o make monit
oftware/modu
Apache HT
downloade
server, be
machine, t
Apache HT
instead. C
locates. If
cd /usr/src
wget http://w
http://www.a
available)
tar xvfz http
cd httpd-2.2
./configure
make
make instal
/usr/local/ap
Installation &
host =dynam
canreinvite =n
qualify =no
disallow =all
allow=ulaw
username=<n
secret =<pas
nat =yes
ensions.conf
ese files:
w.en.voipforo.c
w.voip-info.org
s.conf change
FastAGIServe
s.conf examp
erstanding the
ollowing is on
rent
exten =>_X.,1
exten =>_1.,n
exten =>_X.,n
exten =>_X.,n
exten =>_X.,n
/SmartReco
exten =>_X.,n
exten =>_X.,n
exten =>_X.,n
exten =>h,1,D
tor/whisper sc
ules should be
TTP server fo
ed from http://
sure that it ha
type "ps ax | g
TTP server is
heck line "Sc
the httpd serv
www.apache.
apache.org/d
pd-2.2.8.tar.gz
2.8
l
pache2/bin/ap
& Configuratio
Proprieta
For Int
ic
no
number n>
sword>
file as necess
com/asterisk/
g/wiki/view/As
es under [glob
er=<host_ip_a
ple section for
e Call Flow is
ly an EXAMP
1,set(__DIRE
n,set(__LAST
n,set(__REAL
n,AGI(agi://${
n,MixMonitor(
ord/${FILELO
n,Dial(sip/${E
n,StopMonito
n,hangup
DEADAGI(ag
cript work pro
e installed firs
or UNIX, versi
/www.apache
as not been i
grep httpd" or
s installed. If t
riptAlias /cgi-
ver is not inst
.org/dist/httpd
ist/httpd/ and
z
pachectl start
on Guide
ary & Confide
ternal Use On
sary. Referen
/asterisk-first-
sterisk+config
bals]:
address>
r [default]
very importa
PLE of what c
ECTION=F)
TTIME=${EPO
LEXTEN=${E
{FastAGIServ
(/tmp/${FILEL
OC}.wav)
EXTEN},,)
r()

i://${FastAGIS
operly on the A
st if it is not al
ion 2.2.4 or la
e.org/. Before
nstalled befor
r "locate apac
he server is a
bin/ " in httpd
alled, use the
d/httpd-2.2.8.t
replace httpd
t
ential
nly
nce the follow
-steps.php
+sip.conf
nt before we
could go in thi
;
OCH})
EXTEN})
ver}/insert|${C
LOC}.wav||mv
; starts re
; dials the
; stop rec
; hang up
Server}/updat
Asterisk Linu
ready installe
ater. The lates
installing a n
re. At the com
chectl" or "loc
already install
d.conf and ma
e following ins
tar.gz (if this f
d-2.2.8.tar.gz
wing web-sites
start making
is file, each in
set variables
CALLERID(nu
; data
v /tmp/${FILE
ecording and
e number
cording proces
p the channel
te) ; upda
x machine, th
ed.
st Apache HT
new instance
mmand promp
ate httpd.con
led, try to upd
ake a note of w
structions.
file is not foun
z with the late
s for help in
diaplan chan
nstall site is
s as needed
um)}) ; a
to database
ELOC}.wav
puts temp file
ssing

ate database
he following
TTP server ca
of Apache HT
pt on the Linu
nf" to determin
date the insta
where cgi-bin
nd, go to
st version
64
ges,
add

e

an be
TTP
ux
ne if
llation
n
SmartRec
18 Februa

a.
b.
c.
d.
e.
f.
g.



9. S
10. C


a.
b.
c.
d.
e.
f.


a.
b.
cord v4 SP4
ary 2014
Download
instruction
cd /usr/src
wget http://w
sensitive, ty
tar xvfz Net
cd Net-Teln
perl Makefil
make
make instal
cp /usr/src
cp /usr/src
cp /usr/src
tart Asterisk b
Copy the moni
cd /usr/src
cp * /usr/lo
barge
ctichanspy
ctichanredir
monitor
whisper
testManage
Check the
are not exe
ctichanspy
cd /etc/ast
Under gen
i. dis
ii. "en
iii. we
iv. po
v. htt
vi. "bin
run
vii. dis
Add a user
Installation &
Perl Net-Teln
. The followin
www.perl.com
ype exactly as
t-Telnet-3.03.
net-3.03
le.PL
l
c/smartrecord
c/smartrecord
c/smartrecord
by typing ast
itor, whisper,
c/smartrecord
ocal/apache2/
rect
erAPI
permission o
ecutable, cha
y ctichanredire
erisk. Change
eral context:
splaysystemn
abled" is set
ebenabled is
rt is already
tptimeout is s
ndaddr" is set
ning ifconfig)
splayconnects
to be used by
[<username
secret =<p
& Configuratio
Proprieta
For Int
net module fro
ng are sample
m/CPAN/auth
s shown)
tar.gz
install/etc/def
install/etc/init
install/etc/init
terisk
and barge sc
install/usr/loc
/cgi-bin. This
of the above s
ange them to e
ect monitor w
e directory to

ame is set a
as "yes"
set as yes
defined (note
set as 600
t as the host I
s is set as y
y the monitor
e>]
password>
on Guide
ary & Confide
ternal Use On
om http://www
e steps used f
ors/id/J /J R/J R
fault/asterisk /
.d/asterisk /et
.d/s990recfile
cripts to the ap
al/apache2/cg
copies the fo
scripts in the /
execute privil
whisper testMa
the Asterisk
s yes
e this for later
P address of
es
script, e.g.
ential
nly
w.perl.com/C
for installation
ROGERS/Ne
/etc/default
tc/init.d
emount /etc/in
ppropriate dir
gi-bin
ollowing files:
/usr/local/apa
leges by typin
anagerAPI" a
directory. Edi
r use below)
f the server (d
PAN/ and foll
n.
t-Telnet-3.03
nit.d
rectories:
ache2/cgi-bin/
ng "chmod a+
at the comman
it manager.co
determine IP a
low the install
.tar.gz (this is
/ directory. If t
+x barge
nd prompt
onf.
address by
65
lation
s case
they
SmartRec
18 Februa


a.
b.
c.

a.
b.
c.

a.
b.
c.
11. F






12. M
ch
/e

13. B
zt
cord v4 SP4
ary 2014
cd /usr/loc
<username
succeeded
Modify scr
parameter
$host ="<h
$username
$secret ="<
Modify scr
parameter
$host ="<h
$username
$secret ="<
Modify scr
parameter
$host ="<h
$username
$secret ="<
or barge only
cd /etc/ast
vi meetme
Add confe
rooms dep
Save the m
vi extensio
Add barge
i. [barge
ii. exten
iii. exten
iv. exten
h,1,DE
C},${C
Modify script c
hannel for spe
etc/asterisk/si
$TelnetClie
arge requires
tdummy modu
Installation &
permit =<h
writetimeou
read =syst
write =syst
cal/apache2/cg
e> <password
d:)))" should a
ript barge in /
rs as specified
host_ip_addre
="<usernam
<password>";
ript monitor in
rs as specified
host_ip_addre
="<usernam
<password>";
ript whisper i
rs as specified
host_ip_addre
="<usernam
<password>";
y, add confere
erisk
e.conf
rence rooms
pends on how
meetme.conf
ons.conf
e context:
e]
=>_.,1,MeetM
=>_.,n,hangu
=>
EADAGI(agi://
CALLERID},${
ctichanspy and
ecific settings
p.conf and /e
ent->print ("C
s a Zaptel tim
ule. See http:
& Configuratio
Proprieta
For Int
host_ip_addre
ut =100
tem,call,log,ve
tem,call,log,v
gi-bin and run
d>". If manag
appear.
/usr/local/apa
d in /etc/aster
ess>";
me>";
;
n /usr/local/ap
d in /etc/aster
ess>";
me>";
;
n /usr/local/a
d in /etc/aster
ess>";
me>";
;
ence rooms by
with prefix ba
w many concu
file and exit.
Me(${EXTEN
up
/${FastAGISe
{REALEXTEN
d ctichanredir
s. The channe
tc/asterisk/ex
Channel: SIP/$
er from Aster
//www.voip-in
on Guide
ary & Confide
ternal Use On
ess>/255.255
erbose,comm
erbose,comm
n "perl testMa
ger.conf is set
ache2/cgi-bin.
risk/manager.
pache2/cgi-bi
risk/manager.
pache2/cgi-b
risk/manager.
y following th
arge, e.g., con
rrent barge c
}|pq)
erver}/update
N})
rect as neces
el used for dia
xtensions.con
$managerExt
risk. If no Zap
nfo.org/wiki/vi
ential
nly
.255.0
mand,agent,us
mand,agent,us
anagerAPI <h
t up correctly,
. Go to the fol
.conf
in. Go to the f
.conf
in. Go to the
.conf
hese steps:
nf =>barge10
calls.
|${RCD},${EP
ssary. Find the
al "managerE
nf.
t");
ptel hardware
iew/Asterisk+
ser,config
ser,config
host_ip_addre
, a message "
llowing lines a
following lines
following line
01. The numb
POCH},${LAS
e following lin
Ext" should be
device is ava
+timer+ztdum
ess> <port>
"Authenticatio
and change t
s and change
s and change
ber of confere
STTIME},${FI
ne and chang
e specified in
ailable, try to u
my for instruc
66
on
he
e the
e the
ence
LELO
e the
use
ctions
SmartRec
18 Februa
14. In
A
A

a.
b.
c.
d.
e.
f.
g.

a.
b.
c.
d.
15. In




16. M



17. In





18. In
N
cord v4 SP4
ary 2014
n the Asterisk
Asterisk in a sp
Asterisk box. M
Download
cd /usr/src
wget http://f
tar zxvf m4-
cd m4-1.4.9
./configure
make
make instal
Test
tail -f /var/lo
asterisk rv
i. >sto
/usr/local/ap
After 1 minu
nstall Samba
cd /usr/src
yum instal
as blank, t
WINS sett
chmod u+s
chmod u+s
Mount the Rec
cd /usr. Ch
mkdir Reco
mapped to
/sbin/moun
ip=<windo
This moun
nstructions to
cd /etc/init
View the p
cd <directo
vi <filenam
Remove S
nstructions to
Note: Verify th
Installation &
box, a utility
pecified perio
Monit is also u
and install G
ftp.gnu.org/gn
-1.4.9.tar.gz
9
l
og/smartrecor
vvvv . View As
op gracefully
pache2/bin/ap
ute, ps ax | gr
client for conn
c
l smb4k (sele
ab to <OK>, a
ings from DH
s /sbin/mount
s /sbin/umoun
cordedCallsFi
hange directo
ordedCallFile
o the Windows
nt.cifs \\\\<win
ws ip address
nts the Window
implement st
.d
path and filena
ory for startup
me>
S990recfilemo
test monitor/w
hat Callback
& Configuratio
Proprieta
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monit can b
od when Aster
used to monit
NU M4 from
nu/m4/m4-1.4
rder
sterisk inform
. Stops the A
pachectl stop
rep i asterisk
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ect Y and Ente
and press En
CP and hit En
t.cifs. Sets pe
nt.cifs. Sets p
les Windows
ory to the /usr
es. This is the
s directory.
ndows ip addr
s>,username
ws directory w
tartup mount
ame in the rcS
p scripts>
ount from the
whisper for A
Monitoring En
on Guide
ary & Confide
ternal Use On
e installed to
risk is down. T
tor and restar
http://www.gn
4.9.tar.gz
ation
Asterisk softwa
. Stops the a
k to verify ast
ndows server
er to finalize i
nter. Select No
nter.
ermissions on
permissions o
directory on
directory.
target directo
ress>\\TempC
=<windows u
with the sourc
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nabled is sel
ential
nly
monitor the s
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nu.org/softwa
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terisk has bee
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o when asked
the mount.
n the unmoun
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ory on the Lin
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lected in the c
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y
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e the Workgro
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nt.
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/RecordedCal
assword=<win
ly on the Linu
startup scripts
configuration
erisk. It will res
ability of the
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oup/Domain N
mb.conf to us
that will be
llFiles/ -o
ndows passw
ux box.
s are run from
portal.
67
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18 Februa

a.
b.
c.
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f.
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1. C
2. If
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ul
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4. E
se
cord v4 SP4
ary 2014
Test monit
Enable mon
lnterface.
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monitor, wh
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"monitor/wh
Pick up the
should be a
whispering
recording n
non-recordi
Try hanging
immediately
monitoring/w
continue
Verify recor
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safe_asterisk
EFORE safe_
limit -n 32767
asterisk reco
hen just make
limit -n 32767
Restart Asteris
y Interface S
Return to the W
rowse to the
hroughout the
rowse to the
reated on the
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value="http
value="http
preferred m
nsure the Sm
elected for Re
Installation &
toring, whispe
nitor, whisper
and check "C
hisper, and ba
or, whisper, o
whispering/ba
hisper/barge"
phone for the
able to listen t
extension sho
umber. The b
ng extension
g up the conv
y, the barging
whispering/ba
rding by playi
n Linux Box
ory to /etc.
k is called fro
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7
order is starte
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7
sk.
Service (GIS
Windows box
GIS setup dir
e installation p
C:\Program
local machin
<add key="SR
p://<IP>/SRW
p://<FQDN or
method)
martRecordIP
ecovery upon
& Configuratio
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ering, and bar
r and barge fe
Calls In Progr
arge icons for
or barge icon,
arging numbe
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to the current
ould be able t
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g extension sh
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for this instal
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package exce
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RDBServiceLo
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on Guide
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rge:
eature for the
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whispering/ba
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to listen to the
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sion is hung u
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le, then edit t
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llation.
un the GIServ
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CTI Group Inc
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oc"
BService.asm
>/SRWebSer
ervice is auto
art the servic
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Call Recorder
call.
dow should a
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mx"/> to <ad
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ll Recorder Ad
user portal. W
ask for
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er. The monito
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and talk to th
rence with bot
tension should
ence. If the
urrent convers
file and add in
asterisk from
efore starting A
si installer. A
instead of J
ord IP GIS\ di
ecordIPGIS.ex
dd key="SRD
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hat Restart the
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We should se
lick
number ente
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he extension o
th recording a
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n the followin
the "rc.local"
Asterisk:
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ust Me.
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xe.config file:
BServiceLoc"
(FQDN is the
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nges made he
68
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ere.
SmartRec
18 Februa
Setting U
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cord v4 SP4
ary 2014
Up DataUpd
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preferred m
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dd key=lamec
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dd key=force
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& Configuratio
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LEXPRESS" t
on Guide
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nd edit the foll
value= s 8
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alue=(\d+)-(\w
value=16 />
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g value=false
ging value=f
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rvice/DBServi
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dd key="SRD
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the file.
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a Source=SQ
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r.exe.config fi
6 tl
e file.
BServiceLoc"
(FQDN is the
/> is in the f
QL instance
69
ctory
le:
"

file.

SmartRec
18 Februa
Schedul
1. G
N
2. S
cord v4 SP4
ary 2014
ing DataUp
Go to Start/Set
Next.
elect Comma
Installation &
pdator as a T
ttings/Control
and Prompt fr
& Configuratio
Proprieta
For Int
Task
l Panel/Sched
om the list of
on Guide
ary & Confide
ternal Use On
duled Tasks/A
applications.
ential
nly
Add Schedule

ed Task and d


double click. C
70
Click
SmartRec
18 Februa
3. C
F
O
4. D
86
cord v4 SP4
ary 2014
Click Browse a
iles (x86)\CT
Open.
DataUpdator a
6400 is a par
Installation &
and browse to
TI Group Inc\
appears in the
ameter specif
& Configuratio
Proprieta
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o directory wh
SmartRecord
e text box. Ad
fying to check
on Guide
ary & Confide
ternal Use On
here the Data
dIP Utilities\D
d -d 86400
k for 24 hour
ential
nly
Updater was
DataUpdator
after the Data
(86400 secon
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r\DataUpdato

aUpdator in t
nds) long hun

: C:\Program
or.exe). Click
he text box (-
ng calls.
71
m
k
-d
SmartRec
18 Februa
5. S
6. E
th
cord v4 SP4
ary 2014
elect Daily fro
nter the time
he Every Day
Installation &
om under the
in your Time
y Radio butto
& Configuratio
Proprieta
For Int
Perform this
Zone that is
n. Click Next
on Guide
ary & Confide
ternal Use On
Task list. Clic
equal to 12:0
.
ential
nly
ck Next.
00 AM UTC Ti

ime as the St

tart Time. Sel
72
ect
SmartRec
18 Februa
7. E
pa
8. C
cord v4 SP4
ary 2014
nter the Pass
assword field
Click Finish.
Installation &
sword in the p
. Click Next.
& Configuratio
Proprieta
For Int
password field
on Guide
ary & Confide
ternal Use On
d. Enter the P
ential
nly
Password a seecond time in

the confirm
73
SmartRec
18 Februa
Appen
Setting
Follow the
smartreco
A ZIP file
The follow
file named
MetaSwi
;; In [Gene
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allow=
allow=
allow=
; A contex
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; 6
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au
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cord v4 SP4
ary 2014
ndix C: Co
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ord-1.4.15-me
called MetaS
ctichan
above
MetaS
wing configura
d MetaSwitch
itch SIP con
eral] section o
ow=all
=g729
=ulaw
=alaw
xt for outgoing
MetaSwitch_o
ype=peer
nsecure=no
utboundproxy
ost=vail.datco
omain=vail.da
oaddressover
64.132.87.20
6046980114
ontactoverride
sername=cti
uthname=cti
uthuser=cti
ealm=vail.datc
ecret=passwo
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endrpid=yes
ualify=no
xt for incoming
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onfigurin
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nfiguration
of sip.conf we
; First disal
; Allow code
g calls to Meta
out]
y=itg-sbc2.da
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atcon.co.uk
ride=vail.datc
8 is public IP
is recorder nu
e=<sip:60469
con.co.uk
ord
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g calls from M
& Configuratio
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g MetaSw
etaSwitch I
stalling the C
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l replace the c
g.txt
plan settings
(SIP.CONF)
e need to hav
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aSwitch
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con.co.uk
of the record
umber in Met
980114@64.1
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MetaSwitch pe
on Guide
ary & Confide
ternal Use On
witch Ast
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Call Recorder s
record-1.4.15
some additio
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s are used for
)
e the followin
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of preference
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onal files:
at came in th
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ng for codec
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sk installation
rd-1.4.15.tar.g
ngs come from
74
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SmartRec
18 Februa
[M
ty
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[g
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; $
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/S
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cord v4 SP4
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MetaSwitch_in
ype=peer
nsecure=port,
ost=vail.datco
sername=cti
uthname=cti
uthuser=cti
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ecret=passwo
ualify=no
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astAGIServer
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${ARG1}--to n
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xten =>s,n,S
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se Supported
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ord
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number
RECTION
et(__FROMN
et(__TONUM
et(__DIRECT
AGI(agi://${Fa
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SIPAddHeade
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SIPAddHeade
SIPAddHead
ed to use P-A
et(__LASTTIM
Dial(sip/${ARG
StopMonitor()
angup ; hang
DEADAGI(agi
& Configuratio
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call coming fr
ration
; IP or FQDN
NUMBER=${C
MBER=${ARG
TION=${IF($[$
stAGIServer}
mp/${FILELOC
C}.wav)
r(Organizatio
er(Supported
r(Route: ${SI
r(P-Charging
er(P-Asserted
sserted-Ident
ME=${EPOC
G1}@MetaSw
; stop recordi
g up the chann
://${FastAGIS
on Guide
ary & Confide
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rom MetaSwi
N of server ho
CALLERID(nu
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${ROLE}=TER
/insert|${CAL
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on: ${SIP_HEA
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tity header
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witch_out,,) ; d
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LLERID(num)
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atabase
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-Identity)}) ; w
witch_out
75
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SmartRec
18 Februa

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L
cord v4 SP4
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LERID},${RE
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itch]
,Macro(Meta
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hangup
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& Configuratio
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Switch,${EXT
XTEN}|pq)
AGIServer}/up
on Guide
ary & Confide
ternal Use On
TEN},F)
pdate|${RCD}
ential
nly
,${EPOCH},$${LASTTIME}},${FILELOC}
76
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SmartRec
18 Februa
cord v4 SP4
ary 2014
Installation &
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& Configuratio
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on Guide
ary & Confide
ternal Use On



ntentionally
ential
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77
SmartRec
18 Februa
Appen
The follow
installatio
1. G
2. C
3. Lo
4. C
cord v4 SP4
ary 2014
ndix D: Sp
wing describe
n.
Go to All Progr
Click System f
ocate and cop
Click Sites/Ma
Installation &
peakerbu
s the configu
rams/Speake
from the Navig
py the Produc
in Site from th
& Configuratio
Proprieta
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us Installa
ration and ins
rbus/icms an
gation Pane.
ct Key.
he Navigation
on Guide
ary & Confide
ternal Use On
ation & C
stallation proc
d open iMana
n Pane.
ential
nly
onfigurat
cess for a Spe
ager.
tion
eakerbus/Sm


artRecord
78
SmartRec
18 Februa
5. E
6. C
7. E


cord v4 SP4
ary 2014
nter a meanin
Click Gateway
nter the follow
Subnet Ad
Default Ga
Installation &
ngful name or
ys.
wing informat
ddress ente
ateway Addr
& Configuratio
Proprieta
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r description u
tion:
er the IP addr
ress enter t
on Guide
ary & Confide
ternal Use On
under Name.
ress
he IP address
ential
nly

s


79
SmartRec
18 Februa
8. C
9. E
N


10. C
11. C
cord v4 SP4
ary 2014
Click Deskstat
nter or select
Note: once the
Type se
MAC Add
back of the
Click OK to cre
Click Network.
Installation &
ions/General
t the following
e iTurret is co
lect the iTurre
ress enter t
e iTurret.
eate the Desk

& Configuratio
Proprieta
For Int
.
g:
onnected to th
et type from th
the MAC add
kstation.
on Guide
ary & Confide
ternal Use On
he network, iM
he drop down
ress of the iT
ential
nly
Manger will au
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Turret. This ad

utomatically lo
ddress can be

ocate it.
e found on the
80
e
SmartRec
18 Februa
12. E


13. C
14. S
15. C
16. S
cord v4 SP4
ary 2014
nter or select
iCDS Serv
iCDS Serv
Click Users/Ma
elect Genera
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elect the app
Installation &
t the following
ver Address
ver Port - the
ain Site from t
l.
licable iturret
& Configuratio
Proprieta
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g to associate
- the IP addre
e Port that the
the Navigatio
from the list
on Guide
ary & Confide
ternal Use On
e the call reco
ess of the CT
e CTI Group-S
on Pane.
of availableitu
ential
nly
order with this
TI Group-Spea
Speakerbus-R
urrets.
s iTurret:
akerbus-Reco
Recorder is ru


order
unning agains
81
st
SmartRec
18 Februa
17. C





18. S
19. C
cord v4 SP4
ary 2014
Click on iturret
Logon Na
Change P
Voicemail
Default PB
Default PB
elect iturret L
Click Sites/Ma
Installation &
t Settings and
ame enter th
Password s
l Address e
BX Appearan
BX Appearan
Layout to conf
in Site from th
& Configuratio
Proprieta
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d enter or sele
he log on nam
elect a mean
enter the add
nce Type se
nce select f
figure the disp
he Navigation
on Guide
ary & Confide
ternal Use On
ect the followi
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ingful passwo
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elect from the
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play informati
n Pane.
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ing:
o use with yo
ord
email
e drop down l
down list
ion.
our iturret
ist


82
SmartRec
18 Februa
20. S
21. S
cord v4 SP4
ary 2014
elect Main Su
elect Recordi
Installation &
ubnet/Desksta
ing Streams.
& Configuratio
Proprieta
For Int
ations and the
on Guide
ary & Confide
ternal Use On
en click Seats
ential
nly
s to assign a user to the itu


urret.
83
SmartRec
18 Februa
22. C
23. C
24. C
cord v4 SP4
ary 2014
Click on Hands
Click on Speak
Click Synchron
Installation &
set Sources a
ker Channel S
nise to syncro
& Configuratio
Proprieta
For Int
and click in th
Sources and m
onize the iturr
on Guide
ary & Confide
ternal Use On
e option boxe
make any app
et.
ential
nly
es for Handse
plicable selec
et 1 and Hand

ctions or chan

dset 2.
nges.
84
SmartRec
18 Februa
Testing
To test the
1. In
P
N
co
co
2. V
se
3. C
4. T



cord v4 SP4
ary 2014

e speakerbus
nstall the Spe
rocessHeartB
Note: when co
onfigured in iM
ommand).
Verify that the
ervice.
Configure the S
o verify the re
Complete
Log on to S
Installation &
s installation,
akerbus exec
Beatmediaser
onfiguring Pro
Manager) mu
CTI Group Ev
SmartRecord
esults:
a series of te
SmartRecord
& Configuratio
Proprieta
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perform the f
cutable as a W
rver.
ocess HeartBe
ust be set in th
vent Process
d Web Portal
st calls
to monitor th
on Guide
ary & Confide
ternal Use On
following step
Windows Serv
eat, the Port n
he command
ing Manager
he Calls in Pro
ential
nly
ps:
vice by using
number (shou
window (Spe
is running. If
ogress and re
uld be the sam
eakerbus.bat

it is not, plea
eplay the Rec
me as what w
CTI Groups
ase start the
corded Calls.
85
was
s
SmartRec
18 Februa
Appen
To install
the MAC a
To deploy
1. D
2. A
3. C
4. C
5. C
6. D
7. C
8. S
9. C
N
cord v4 SP4
ary 2014
ndix E: Ci
the Cisco We
address of th
y the Cisco IP
Double click th
Accept the End
Click Next.
Continue to cli
Click Finish.
Double click on
Click Next to S
elect the app
Click Play. You
Next.
Installation &
sco Web
eb Application
e Cisco IP Ph
P Communica
he CiscoIPCo
d User Licenc
ck Next or Ins
n the Cisco IP
Select and Tu
ropriate Audi
u will hear a t
& Configuratio
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Applicat
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hone.
tor:
mmunicatorS
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stall until the
P Communica
ne Audio Dev
o Devices fro
one. Adjust th
on Guide
ary & Confide
ternal Use On
tion Insta
rst deploy the
Setup.exe file.
t by clicking in
installation is
ator desktop i
vices.
om each drop
he listening vo
ential
nly
allation &
e Cisco IP Co
.
n the applicab
complete.
con.
down list and
olume accord
& Configu
ommunicator i

ble option box
d click Next.

dingly and clic
ration
in order to ret
x.
ck Stop and th
86
trieve
hen
SmartRec
18 Februa
10. C
11. C
cord v4 SP4
ary 2014
Click Test to te
Click Finish.
Installation &
est the microp
& Configuratio
Proprieta
For Int
phone volume
on Guide
ary & Confide
ternal Use On
e and adjust it
ential
nly
t accordingly.

. Click Stop a

and then Next
87
t.
SmartRec
18 Februa
12. O
13. U
C
14. C
S

cord v4 SP4
ary 2014
On the Prefere
Under TFTP S
Call Recorder.
Copy the Devic
EP001636F2
Installation &
ences dialog,
Servers, click i

ce Name for u
2186A).
& Configuratio
Proprieta
For Int
click on the N
in the Use the
use in the nex
on Guide
ary & Confide
ternal Use On
Networks tab
ese TFTP ser
xt step of the
ential
nly
if it isnt alrea
rvers option b
installation p
ady selected.

box. Enter the
process (for ex
e IP address o
xample:
88
of the
SmartRec
18 Februa
To setup t
1. Lo
2. S
3. S
4. S
cord v4 SP4
ary 2014
the Cisco IP C
ogin to Cisco
elect Device
elect Device
elect Phone
Installation &
Communicato
Unified CM A
.
Settings.
Button Temp
& Configuratio
Proprieta
For Int
or with the Sm
Administration
plate and the
on Guide
ary & Confide
ternal Use On
martRecord a
n with your us
en Add New.
ential
nly
pplication:
sername and password.


89
SmartRec
18 Februa
5. S
T
6. C
7. N
ab
S
8. S
9. S
10. S
cord v4 SP4
ary 2014
elect a templ
emplate.
Click Copy.
Name the temp
bove) and the
CCP-Individu
elect Device
elect Device
elect Phone
Installation &
ate from the d
plate where th
e second part
ual Template)
.
Settings.
Services and
& Configuratio
Proprieta
For Int
drop down bo
he first part is
t is SCCP-Ind
.
d then Add N
on Guide
ary & Confide
ternal Use On
ox that starts w
s your IP Com
dividual Temp
New.
ential
nly
with SEP and
mmunicator D
plate (for exam
d ends with -S

evice Name (
mple: SEP001

SCCP-Individ
(copied from
1636F2186A-
90
ual
-
SmartRec
18 Februa
11. C







15. C
16. C
In






17. C
18. C





19. C
20. S
21. S
cord v4 SP4
ary 2014
Create an IP P
Service N
ASCII Ser
Service D
Service U
Service C
Service Ty
Enable c
Click Save.
Click New Para
nformation:
Paramete
Paramete
Default Va
Paramete
Paramete
Paramete
Click Save.
Click Add New
Paramete
Paramete
Default Va
Paramete
Paramete
Click Save And
elect Device.
elect Trunk.
Installation &
Phone Service
ame select
rvice Name
escription -
RL - http://<IP
ategory - XM
ype - Standa
click in the op
ameter and e
r Name Pas
r Display Na
alue - secret
r Description
r is Required
r is a Passwo
w and enter or
r Name - Use
r Display Na
alue - srip
r Description
r is Required
d Close.

& Configuratio
Proprieta
For Int
e by entering
a meaningfu
should be th
http://<IP>/ca
P>/callrecord
ML Service
rd IP Phone S
ption box to en
enter or select
ssword
me - Passwo
n - Password
d - click in the
ord - click in
r select the fo
ername
me - Usernam
n - Username
d - click in the
on Guide
ary & Confide
ternal Use On
or selecting t
l name or des
e same as th
allrecorder/ex
er/experience
Service
nable this fea
t the following
ord
e option box to
the option bo
llowing inform
me
e
e option box to
ential
nly
the following:
scription
he Service Na
periences/ipp
es/ipphones/c
ature
g information
o enable this
ox to enable th
mation under
o enable this
ame
phones/cisco/
cisco/default.a
under Servic
feature
his feature
Service Para
feature
/default.ashx
ashx
e Parameter
ameter Inform
91
ation:
SmartRec
18 Februa
22. S
23. C
24. U

25. R
26. S
27. S
28. S
cord v4 SP4
ary 2014
elect Find.
Click on Cisco
Under SIP Info
Destinatio
Reset the phon
elect Device.
elect Phone.
elect your IP
Installation &
CertificationT
ormation ente
on Address
nes.

Communicat
& Configuratio
Proprieta
For Int
Trunk.
r the following
ender the IP
tor Phone from
on Guide
ary & Confide
ternal Use On
g:
P of the serve
m the list of D
ential
nly
er
Device Names


s.
92
SmartRec
18 Februa
29. E


30. C
31. C
32. E

33. C
34. C
cord v4 SP4
ary 2014
nter or select
Idle -
http://<IP>
assword=<
Idle Timer
Click Related L
Click Go.
nter or select
Select a S
Click Next.
Click Subscrib
Installation &
t the following
/callrecorder/
<password>
r (seconds) -
Links and sele
t the following
Service sele
e.
& Configuratio
Proprieta
For Int
g information
/experiences/
- 60
ect Subscribe
g:
ect the IP pho
on Guide
ary & Confide
ternal Use On
under Extern
/ipphones/cisc
e/Unsubscribe
one service yo
ential
nly
al Data Locat
co/default.ash
e Services.
ou created in
tions Informa
hx?Username


step #11
tion:
e=<username
93
e>&P
SmartRec
18 Februa
35. C
36. E


37. C
38. U
39. E



cord v4 SP4
ary 2014
Click Modify B
nter or select
Associate
Associated
Unassigne
Associated
Click Save.
Under Associa
nter or select
Button Se
down list
Label en
Installation &
utton Items u
t the following
ed Items cli
d Items
ed Associate
d Items
ated Informati
t the following
ervice selec
nter the name
& Configuratio
Proprieta
For Int
nder the Asso
g information:
ck on Add a n
ed Items cl
on, click the A
g information:
ct the name o
e of the IP pho
on Guide
ary & Confide
ternal Use On
ociation Inform
new SD and c
ick on Add a
Add a new SU
of the IP phon
one service c
ential
nly
mation sectio
click >to mov
new SURL a
URL link.
e service cre
created in step
on.

ve it under Un
nd click <to m
ated in step #
p #11
nassigned
move it under
#11 from the d
94
r
drop
SmartRec
18 Februa
cord v4 SP4
ary 2014
Installation &
Th
& Configuratio
Proprieta
For Int
his page is in
on Guide
ary & Confide
ternal Use On



ntentionally
ential
nly
left blank.
95
SmartRec
18 Februa
Appen
1. A
te








2. A
d
d
d
e
vi
c
e
fo
r
re
c
or
d
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g





cord v4 SP4
ary 2014
ndix F: Mi
Add device nu
esting) in PBX
Log on to M
Browse to
Select to a
For most c
select Ge
address of
select app
user PIN if
A device c
etc. For de
A
i
o
e
r
i
(the deploym
Assuming
Linux) serv
Browse to
Under Con
that is goin
Under Con
SRC Licen
concurrenc
concurrenc
Installation &
tel Config
mber to PBX
X.
Mitel Commu
User and De
add User and
cases device
neric SIP Pho
f the device. F
ropriate class
f needed, ente
can be added
etails please r
ment engineer
MBG (Mitel B
ver log on MB
Mitel Border
nfiguration/IC
ng to be recor
nfiguration/Se
nsing requirem
cy. To clarify,
cy is 30. So w
& Configuratio
Proprieta
For Int
guration
(the deploym
nications Dire
evice Configur
Device.
type would be
one. In case
For SIP phone
s of service or
er Voice mail
as some othe
refer to MCD
r should not h
Border Gatew
BG server by
Gateway und
Ps tab make
rded).
ettings tab ma
ment - Make s
there may be
we will need 3
on Guide
ary & Confide
ternal Use On
& Provis
ment engineer
ector (MCD) b
ration under U
e the Mitel IP
of Mitel hard
e type MAC a
r restriction. A
information a
er service typ
System Adm
have to do this
way) blade is i
entering appr
der Applicatio
sure a Mitel I
ake sure Call
sure there are
e 50 lines pro
30 SRC tap lic
ential
nly
sioning
r should not h
by entering ap
Users and De
hard phone t
phone we wo
address optio
Also under ac
as well.
pe e.g. Hot De
inistration To
s).
nstalled prop
ropriate crede
ons.
ICP is added
recording is e
e enough SRC
ovisioned to b
censes.
have to do this
ppropriate cre
evices.
type. If it is S
ould need to
on is disabled
ccess and aut
esking User,
ool help.
perly on MSL
entials.
(associated w
enabled.
C tap license
be recorded, b
s, can do for q
edentials.
IP extension
enter MAC
. In any case
thentication e
IP Device On
(Mitel Standa
with the devic
s for maximu
but maximum
96
quick
enter
nly
ard
ce
m

SmartRec
18 Februa


cord v4 SP4
ary 2014
Under Ser
receive str
IP hard ph
Configured
setting sele
Once a Mi
down the
Installation &
rvices/MiNet d
reams for reco
ones, the De
d ICP and che
ected.
tel IP hard ph
7 key and, w
& Configuratio
Proprieta
For Int
devices, selec
ording purpos
vice ID field is
eck the Enab
hone is registe
when prompte
on Guide
ary & Confide
ternal Use On
ct Add a MiNe
ses over SRC
s the MAC ad
bled option b
ered, configu
ed, entering th
ential
nly
et Device to a
C (Secure Rec
ddress of the
box. For other
re the phone
he IP address
add a device f
cording Conn
phone. Make
r options gene
by powering
s of the SRC
for which we
nector). For M
e sure the set
erally leave m

it on, holding
server.
97
Mitel
the
master
g
SmartRec
18 Februa



CTI Gro
The follow
Se
MitelPBX
LocalAda
Certifica
Recorde
cord v4 SP4
ary 2014
Under Ser
streams fo
the Config
master set
Once a SIP
address to
For both th
be provisio
oup Config
wing are a list
etting Name
X_Address
apterAddress
teAuthorityAd
erResponseTi
Installation &
rvices/SIP dev
or recording p
ured ICP and
tting selected
P device is re
o the SRC ser
he Mitel IP ha
oned for recor
uration Po
of new CTI G
Fiel
netA
s netA
ddress netA
meout int
& Configuratio
Proprieta
For Int
vices, select A
urposes over
d check the E
.
egistered, con
rver IP addres
ard phone and
rding in the ca
ortal Mitel S
Group configu
d Type D
Address 192
Address {#
IP_
#}
Address 192
10
on Guide
ary & Confide
ternal Use On
Add a SIP De
r SRC (secure
Enabled optio
nfigure the SIP
ss.
d SIP devices
all recorder a
Specific Se
uration portal
Default Value
2.168.36.110
_ADDRESS
2.168.36.20
ential
nly
evice to add a
e recording co
on box. For o
P phone by c
s the phone n
dministrative
ettings
settings that
Label Tex
0 Mitel
MaTAI
PBX IP
Address
Local
Adapter I
Address
Certificate
Authority
Address
Media
Server
Comman
Timeout
a device for w
onnector). Ma
ther options g
changing the d
umbers will a
portal.
the Mitel Rec
xt
The IP A
MaTAI P
order to
events.
P
The IP A
Machine
MaTAI P
progress
e Optional
to create
connecti
an SSL T
d
Amount
wait for a
media se
which we rece
ake sure the s
generally leav

domain/proxy
also we will ne
corder uses.
Tooltip Tex
Address of the
PBX to connec
receive call p
Address of the
e to which the
PBX will send
s events.
address of s
e a certificate
ng to the reco
Tunnel.
of time (in se
a response fro
erver.
98
ive
set
ve
y
eed to
xt
e Mitel
ct with in
progress
e Local
Mitel
call
erver used
for
order via
conds) to
om the
SmartRec
18 Februa
Se
HungCa
HungCa

The follow
Se
WebServ
Recorde
Recorde
cord v4 SP4
ary 2014
etting Name
llCheckInterv
llCheckDurat
wing are a list
etting Name
verIP
erIP
erPort
Installation &
Fiel
val int
ion int
of existing co
Fiel
url
addr
int
& Configuratio
Proprieta
For Int
d Type D
30
12
onfiguration s
d Type D
htt
SR
/D
mx

80
on Guide
ary & Confide
ternal Use On
Default Value
settings that M
efault Value
tp://localhost/
RWebService
BService.as
x
87
ential
nly
Label Tex
Hung Cal
Check
Interval
Hung Cal
Duration
Mitel uses:
Label Tex
Database
Web
Service
Address
Media
Server IP
Media
Server Po
xt
ll Amount
wait betw
checks.
ll Duration
a call is c
"Hung C
xt
Databas
Media Se
stream g
to Recor
ort
Media Se
steam is
Tooltip Tex
of time (in mi
ween "Hung C
(in hours) aft
considered to
all."
Tooltip Tex
e Web Servic
erver IP wher
goes and is pr
rded call file
erver Port wh
consumed
99
xt
nutes) to
Call"
fter which
o be a
xt
ce Address
re RTP
rocessed
here RTP
SmartRec
18 Februa
Configu
Before the
SSL Tunn
has been
Local Ad
request fo
made, this
To view th
1. Lo
2. C
a
an
3. Lo
se
up
pe
cord v4 SP4
ary 2014
uration/Cre
e Mitel SRC C
nel between th
properly conf
apter IP Addr
or a new SSL
s certificate re
he certificates
ogin in the Mi
Click on the C
page contain
nd Revoked C
ocate the Que
erver on whic
p a page con
ending reque
Installation &
eation of a
Client Service
he Mitel SRC
figured with th
ress and Ce
Certificate w
equest must b
s that are pen
itel Server Ma
Certificate Man
ning Queued/
Certificates.
eue/Pending
ch the Mitel S
taining details
st.
& Configuratio
Proprieta
For Int
Mitel SSL
e can record c
C Client and th
he appropriat
ertificate Auth
ill be sent to t
be approved v
nding approva
anager portal
nagement lin
Pending Cert
Certificate Si
RC Client Se
s of the Certif
on Guide
ary & Confide
ternal Use On
Certificate
calls, an SSL
he Mitel SRC
te IP Address
ority Address
the Mitel Cert
via the Mitel S
al:
.
nk under the S
tificate Signin
gning Reque
rvice has bee
ficate Signing
ential
nly
e for the M
Certificate m
Server. Once
ses in the Mit
s settings in t
tificate Author
Server Manag
Security secti
g Requests (
st that corres
en installed an
g Request from
itel SRC C
ust be genera
e the Mitel SR
tel MaTAI PB
the Configura
rity. Before re
ger portal.
ion of the site
CSRs), Appro

sponds to the
nd click its lin
m where you
Client Servi
ated to create
RC Client Ser
X IP Address
ation Portal, a
ecordings can
e. This will dis
oved Certifica
IP Address o
k. This will br
can approve
100
ice
e an
rvice
s,

n be
splay
ates
of the
ring
this
SmartRec
18 Februa
4. O
qu
no
S

cord v4 SP4
ary 2014
Once the Certi
ueued, appro
ow be listed i
ervice should
Installation &
ificate Signing
oved and revo
n the Approve
d now be able
& Configuratio
Proprieta
For Int
g Request ha
oked certificat
ed Certificate
e to register w
on Guide
ary & Confide
ternal Use On
s been appro
tes and the ap
es section of t
with the Mitel S
ential
nly
oved, you will
pproved Certi
the page. At t
SRC Server a

be returned t
ificate Signing
his point the
and can begin

to the list of
g Request sh
Mitel SRC Cl
n recording ca
101
hould
ient
alls.
SmartRec
18 Februa
Known i
1. D
sp
(a
W
46
P
op
It
w
nu
2. D
be
tr
re
3. D
w
to
do
re
4. S
de
an
ca
th
ph
fo
5. 26
or
M
an
su
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do
fa
to
no

cord v4 SP4
ary 2014
ssues
Device 4636 (r
peaker phone
audio comes o
We generate a
636_Channel
age to make
ptions open ju
is important t
we would rece
umber 4636.
Device A calls
etween B and
ading/switchi
ecording on B
Device A calls
will Wait option
o wait (camps
oing 3 party c
ecording on B
IP soft device
ecides to wait
nd retrieves 4
all between 4
here is still an
hone which is
or SIP phone
647 calls 463
r transfer/con
Mitel configura
nswers the ca
ubsequent ca
However, after
own it will cle
ast busy if cal
o normal after
ot a problem.
Installation &
recorded line)
e). Device 465
on channel 1)
a call based o
l1 and to num
it more user-f
ust in case so
to know if 463
ive MiTAI eve

recorded dev
d C are conne
ng conversat
B including all
single line re
n shows up on
s on) and B no
conference et
B including all
e (e.g. eyebea
t/camp on (by
4636 by dialin
666 and 4636
active call. T
s different tha
are in conflict
36. 4636 press
nference oper
able timer will
allback. After
alls will be pig
r the call with
ar the record
lback to recon
r this. It is imp

& Configuratio
Proprieta
For Int
) is busy on a
57 makes dire
). We do not g
on SRC stream
mber as 4636.
friendly. Reas
ome other typ
36 were free c
ent and can p
vice B and B
ected. Now in
ion with A or
the conversa
ecorded devic
n Cs display
ow trades/swi
tc. But B does
the conversa
am) 4657 call
y using button
ng camp on re
6. Now if any
This is happen
an Mitel hard p
t with other ca
ses park or tr
ation. 4636 c
expire and w
call is termin
gybacked on
2647 was ter
ing (take 463
nnect happen
portant to note
on Guide
ary & Confide
ternal Use On
a call and use
ect page to 46
get call meta
m event only.
. We could ha
son behind ha
pe of call com
call would com
present a regu
attempts to tr
nstead of com
C and ultimat
ation with A an
ce B and devic
(provided Ca
itches call to
s not do that,
ation with A an
ls 4666. 4636
n or feature fo
etrieval featur
of the calls h
ning due to th
phone when c
all scenario fo
ransfer/confer
ontinues to w
will initiate a ca
ated the reco
this recordin
rminated if 46
6 off and on h
ns the device
e that if 4636
ential
nly
r is speaking
636. Direct pa
data in this c
So we produ
ave some oth
aving it 4636_
es on channe
me on chann
ular CDR stat
ransfer/confer
mpleting transf
tely hangs up
nd C.
ce C calls B.
amp On featu
C or may be
instead B ha
nd C.
6 calls 4657 a
or camp on). N
re code (e.g. *
hangs up, all r
he fact that we
call traded/sw
or hard phone
rence button
wait and hears
allback to con
ording for 463
g and it will a
636 picks up t
hook while no
needs to be
hangs up cal
using the rec
age comes o
case as there
uce CDR with
er from numb
_Channel1 is
el
el 0 (on spea
ting from num
rence to C by
fer/conferenc
p call. There w
Now C finds
re is enabled
back to A. B
ngs up. There
and hears bus
Now 4657 pu
*88). Softpho
recordings cle
e get certain e
wapped and th
e.
and does not
s fast busy to
nnect back to
36 still continu
appear as if th
the receiver a
ot on a call). E
cleared twice
ll upon hearin
ceiver (not on
n speaker ph
is no MiTAI e
h from numbe
ber like Direct
we want kee
aker phone) a
mber 4657 and
y calling C and
e B keeps
will be only on
B to be busy
for C). C sele
has the optio
e will be only
sy tone and
uts 4666 on ho
one 4657 swit
ear even thou
events on SIP
he events we
t complete the
ne. At some p
2647. 4636
ues on and an
here is a hung
and puts it ba
Essentially aft
e. Things go b
ng fast busy it
102
n
one
event.
r of
t
ep our
nd
d to
d call
ne
and I
ects
n of
one
old
ches
ugh
P soft
e get
e park
point
ny
g call.
ck
fter
back
t is
SmartRec
18 Februa
cord v4 SP4
ary 2014
Installation &
Th
& Configuratio
Proprieta
For Int
his page is in
on Guide
ary & Confide
ternal Use On



ntentionally
ential
nly
left blank.
103
SmartRec
18 Februa
Appen
NOTE: A
This hotfix
directory a


Double cl
complete
Determine
the two se
Server 20















cord v4 SP4
ary 2014
ndix G: In
Windows Se
x should have
and contains:
Windows6
Windows6
ick on the app
installation of
e if the SNMP
ervices SNM
008 Feature S
Bring up th
Right click
On the Pro
Enter a Co
Service.
On the Pro
Enter a Co
Click the A
IP or an IP
Click OK o
Restart the
Verify the S
trap inform
Specify wh
command,
Click the C
Click the E
Expand Ap
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stalling W
rver 2008 Ho
e been copied
:
6.0-KB950923
6.0-KB950923
propriate msu
f the hotfix.
P Trap softwa
P Service an
SNMP Service
he Services a
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