Elsalena Rahn

1331 Contra Costa Ave, FIRCEST WA 98466

Home: (253) 503-6027 - Cell: (253) 279-3466 - rahn.e@comcast.net

Summary
Results-oriented Home Care Director with diverse background in management and customer service. Dedicated to
providing excellent customer service and making operational and procedural improvements.

Highlights
Client relations specialist
Team management
Marketing savvy
Focused on customer satisfaction
Management of remote employees
Scheduling

Accomplishments
Played an instrumental role in increasing customer satisfaction by implementing a customer follow up program.

Experience
HOME CARE DIRECTOR
October 2013 to September 2014
VOTOHEALTHCARE, INC - AUBURN, WA.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates
and increase customer satisfaction.
Interviewed, hired and trained new quality care staff
Implemented marketing strategies
Created marketing tools (brochures, and fliers)
On- going community out reach to medical community hospitals, skilled nursing home, assisted living, MD's
offices, and families
MARKETING LIAISON NURSE
August 2012 to September 2013
PUGET SOUND HOME HEALTH - TACOMA, WA.
Outreach for marketing home health services
Built relationships with the community, hospitals, discharge planners, skilled nursing facilities, assisted livings,
families, patients, and wellness centers
Provided detailed monthly departmental reports and updates to management.
COVENANT SHORES RETIREMENT
January 2011 to May 2011
FORTUNA DRIVE - MERCER ISLAND, WA
MEMORY CARE SUPERVISOR
January 2011 to May 2011
CONVENANT SHORES RETIREMENT - Mercer Island, WA
Planned, organized, implemented, evaluated, and directed the memory care department, specifically its nursing
and life enrichment programs and activities, in accordance with current federal, state, and local standards.
completed admission procedures with resident, and family including, nursing service plan and agreement,
physician's orders, assessment for client vulnerability and safety, and review of the bill of rights.
COVENANT SHORES RETIREMENT
July 2009 to January 2011
FORTUNA DRIVE - MERCER ISLAND, WA
DIRECTOR OF ASSISTED LIVING
July 2009 to January 2011

CONVENANT SHORES RETIREMENT - Mercer Island, WA

Marketed and sold services to clients and their families
budgeted financial resource
Responsible for overseeing the quality of patient care services
Recruited and retained a well- trained and well-quality care staff
Ensured patients' physical and social needs were met
Maintained compliance with state regulations that pertain to such areas as employee training and the
administration of medications.
Reviewed complaints, and grievances, complete investigations, and developed resolution plan of action.
DIRECTOR OF NURSING
January 2007 to July 2009
PEOPLES RETIREMENT - TACOMA, WA
Monitored activities within the Nursing Department to insure compliance with state and federal guidelines,
member of the Quality Assurance team and conduct Q.A., and mock surveys.
Wrote and implemented plan of correction for survey compliance deficiencies.
Responsible and accountable for the supervision and administration of the total nursing services program.
Mercer Island, WA
WELLNESS NURSE
June 2004 to September 2007
WOODMARK ASSISTED LIVING AT STEELE LAKE RD AVENUE SOUTH - FEDERAL WAY, WA
Managed the nursing department
Supervised LNs, Med Techs and care staff
Responsible for creating and implementing care plans
Conducted all the family care conference.
The liaison person for outside medical agencies.

Education
Business Management
NORTHWEST UNIVERSITY - KIRKLAND, WASHINGTON
LPN diploma : January 1995
MADISON-ONEIDA BOCES VERONA - NEW YORK
Business Administration
UNIVERSITY OF NEBRASKA AT OMAHA - OMAHA, NEBRASKA
High school diploma : May 1985
OMAHA BENSON SENIOR HIGH SCHOOL - OMAHA, NEBRASKA

Additional Information
CERTIFICATIONS CERTIFIED GERIATRIC WELLNESS
INSTRUCTOR CERTIFICATE OF THE ASSISTED LIVING
NURSING ACADEMY CERTIFICATE OF KEY TO DEMENTIA CARE
ALZHEIMER'S ASSOCIATION CERITIFICATE OF MEDICATION
ADMINSTRATION AUDIT PROGRAM COMMUNITY
CAROPULMONARY RESUSCITATION (CPR) INTRAVENOUS
THERAPY NURSING RESPIRATORY
PHLEBOTOMIST\ HISTOLOGIST ASSISTANT