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Manage Knowledge

- Deskripsi
-- mempertahankan ketersediaan
-- mendukung proses dan aktifitas
-- membantu pengambilan keputusan
-- merencanakan knowledge
- Pernyataan Tujuan
-- menyediakan knowldege
- Tujuan
-- IT
--- IT Agility
---- Level of satisfication
---- Number of critical business processes supported
---- Average time
--- knowledge for business innovation
---- Level of awareness
---- Level of satisfication
---- Number of approved initiatives
-- Proses
--- identifikasi sumber informasi
---- Percent of information categories covered
---- Volume of information classified
---- Percent of information validated
--- Penggunaan knowledge
---- Percent of available knowledge
---- number of user trained
--- Penanaman knowledge-sharing pada budaya
---- Level of satisfication
---- percent of knowledge repository used
--- Pembaharuan knowledge
---- frequency of update
- Sub proses
-- Pemeliharaan budaya Knowledge Sharing
--- Definisi
---- Merancang
---- Mengimolementasikan
---- Pemeliharaan
---- Budaya Knowledge-sharing
--- Input
--- output
---- Komunikasi nilai knowledge
--- Key Responsibility Role
---- Responsible
----- Business Process Owner
----- Compliance
----- Audit
----- CIO
----- Head Architect
----- Head Dev.
----- Head IT Op.
----- Head IT Adm.
----- Serv. Man.
----- Info. Sec. Man.
----- Business Continuity Man.
----- Privacy Officer
---- Accountable
----- Business Exec.
---- Consulted
---- Informed
--- Activities

---- Comunicate value of knowledge


---- Sharing Knowledge
---- Create environtment and tool
---- Embed knowledge to IT process
---- Set Management Expectation
-- Identifikasi sumber informasi
--- Definisi
---- Identifikasi
---- klasifikasi
---- Validasi
---- Internal & eksternal information
---- Efektivitas bisnis proses
--- Input
---- Knowledge Resource
--- output
---- Classification of information sources
--- Key Responsibility Role
---- Responsible
----- Business Process Owner
----- CIO
----- Head Dev.
----- Head IT Op.
----- Serv. Man.
---- Accountable
----- Business Exec.
---- Consulted
----- Head HR
----- Compliance
----- Audit
---- Informed
--- Activities
---- Indentification user & owner of Knowledge
---- Consider COntent Type
---- Classify source of information
---- Validate information source
-- Ubah informasi ke Knowledge
--- Definisi
---- Mengatur
---- Membuat
---- Mengidentifikasi
---- Hubungan elemen informasi
--- Input
---- Solution Component
---- Knowledge Tranfers Plan
--- output
---- Knowledge Repositories
--- Key Responsibility Role
---- Responsible
----- Head Dev.
----- Head IT Op.
----- Head IT Adm.
---- Accountable
----- CIO
---- Consulted
----- Business Process Owner
----- Head HR
---- Informed
----- Compliance
----- Audit
--- Activities

---- Identify and match sources of information


---- Create View
---- Device and imolement scheme
---- Publish and make knowledge accessible
-- Penggunaan Knowledge
--- Definisi
---- Penyebaran
---- Komunikasi
---- Knowledge
---- stakeholder
--- Input
---- Solution Components
---- Operation and use plan
---- Knowledge Tranfers plans
--- output
---- Knowledge user database
---- knoledge awareness and training scheme
--- Key Responsibility Role
---- Responsible
----- Compliance
----- Audit
----- CIO
---- Accountable
----- Business Process Owner
---- Consulted
----- Head Architect
----- Head Dev.
----- Head IT Op.
---- Informed
--- Activities
---- Identify potential Knowledge user
---- Tranfers Knowledge
---- Educate User
-- Evaluasi dan Penghapusan Informasi
--- Definisi
---- Pengukuran
---- Evaluasi
---- Pemberhentian
---- Informasi
--- Input
--- output
---- Knowledge use evaluation results
---- Rules for knowledge retirement
--- Key Responsibility Role
---- Responsible
----- CIO
----- Head Architect
----- Head Dev.
----- Head IT Op.
----- Head IT Adm.
----- Serv. Man.
----- Info. Sec. Man.
----- Business Continuity Man.
----- Privacy Officer
---- Accountable
----- Business Process Owner
---- Consulted
----- Compliance
----- Audit
---- Informed

--- Activities
---- Measure and evaluate usefullness
---- Define knowledge retirement

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