Lesson Plan Labsim For Networkpro 20120425CB54845B66A0

Lesson Plans
LabSim
Network Pro
Table of Contents
Course Overview .................................................................................................. 3
Section 0.1: Course Introduction ........................................................................... 5
Section 0.2: Using the Simulator ........................................................................... 6
Section 1.1: Networking Overview ........................................................................ 7
Section 1.2: Network Topologies .......................................................................... 9
Section 1.3: Protocols ......................................................................................... 11
Section 1.4: Network Connections ...................................................................... 14
Section 1.5: The OSI and TCP/IP Models ........................................................... 16
Section 2.1: Twisted Pair .................................................................................... 18
Section 2.2: Coaxial ............................................................................................ 21
Section 2.3: Fiber Optic ...................................................................................... 23
Section 2.4: Wiring Implementation .................................................................... 25
Section 3.1: Network Adapters ........................................................................... 28
Section 3.2: Network Devices ............................................................................. 31
Section 3.3: Internetwork Devices....................................................................... 33
Section 4.1: Ethernet .......................................................................................... 35
Section 4.2: Ethernet Specifications ................................................................... 37
Section 4.3: Connecting Network Devices .......................................................... 40
Section 5.1: IP Addressing .................................................................................. 42
Section 5.2: Address Assignment ....................................................................... 44
Section 5.3: Name Resolution ............................................................................ 46
Section 5.4: Routing............................................................................................ 48
Section 5.5: NAT and ICS ................................................................................... 51
Section 5.6: IP version 6 ..................................................................................... 53
Section 5.7: Multicast .......................................................................................... 55
Section 5.8: Voice over IP (VoIP)........................................................................ 57
Section 5.9: Virtualization ................................................................................... 59
Section 6.1: Wireless Concepts .......................................................................... 61
Section 6.2: Wireless Standards ......................................................................... 63
Section 6.3: Wireless Security ............................................................................ 66
Section 6.4: Wireless Configuration .................................................................... 69
Section 7.1: WAN Concepts ............................................................................... 71
Section 7.2: Internet Connectivity ....................................................................... 74
Section 7.3: Remote Access ............................................................................... 76
Section 8.1: Network Threats .............................................................................. 78
Section 8.2: Firewalls .......................................................................................... 80
Section 8.3: VPNs ............................................................................................... 83
Section 8.4: Switch Security ............................................................................... 85
Section 8.5: Authentication ................................................................................. 87
Section 8.6: Secure Protocols ............................................................................. 90
Section 8.7: Detection and Prevention ................................................................ 92
Section 9.1: Documentation ................................................................................ 95
Section 9.2: SNMP.............................................................................................. 97
2012 TestOut Corporation (Rev 4/12)
LabSim Network Pro
Section 9.3: Remote Management...................................................................... 98

Section 9.4: Monitoring ..................................................................................... 100
Section 9.5: Optimization .................................................................................. 102
Section 10.1: Troubleshooting Overview .......................................................... 105
Section 10.2: Troubleshooting Network Communication .................................. 108
Section 10.3: Troubleshooting Physical Connectivity........................................ 110
Section 10.4: Troubleshooting IP Configuration ................................................ 114
Section 10.5: Troubleshooting Name Resolution .............................................. 117
Section 10.6: Troubleshooting Switching .......................................................... 119
Section 10.7: Troubleshooting Routing ............................................................. 121
Section 10.8: Troubleshooting Wireless............................................................ 123
Practice Exams ................................................................................................. 125
Appendix A: Approximate Time for the Course ................................................. 126

LabSim Network Pro
Course Overview
This course prepares students for TestOuts Network Pro and CompTIAs
Network+ exams. It focuses on configuring, managing and troubleshooting the
elements of a basic network infrastructure.
Module 0 Introduction
This module introduces the course, prerequisites and required skills for the
exam. Students will also learn how to use the hardware simulator so they can
complete the simulations as they proceed through the course.
Module 1 Networking Basics

This module lays the foundation of the basics of networking. This includes
information on networking terminology, common physical and logical topologies,
networking architectures and protocols, network connections, and the Open
Systems Interconnection (OSI) model.
Module 2 Cables and Connectors

This module examines common cables and connectors used in networks.
Twisted pair, coaxial and fiber optic cabling are discussed. Students will become
familiar with the standards, specifications, and components used for wiring
implementation.
Module 3 Networking Devices

In this module students will learn about using network adapters and devices to
connect to a network. They will also learn about internetworking devices (routers,
firewalls, and layer3 switches).
Module 4 Ethernet
This module teaches the students the basics of working with Ethernet
architecture, specifications, and details about connecting network devices.
Module 5 Network Implementation

This module discusses aspects of a network implementation. This includes
understanding IP addressing, assigning IP addresses, mapping logical host
names to IP addresses, routing, and accessing the Internet,. Students will learn
why IPv6 is necessary and how multicasting works. They will also learn the
basics of using Voice over IP (VoIP).
Module 6 Wireless Networking

This module examines using a radio frequency wireless network to connect to
hosts. Students will learn the basics of networking architecture, infrastructure,
and wireless standards (802.11, Infrared, and Bluetooth). They will learn how to
implement security on a wireless network, configure a wireless network, and
identify factors that can effect a wireless connection.
LabSim Network Pro
Module 7 Wide Area Networks (WANs)

In this module students will learn facts about Wide Area Networks (WAN)
technologies, structure, and services. They will learn methods to connect to the
Internet through an ISP and how to create a remote access connection.
Module 8 Network Security

This module teaches the students how to secure the network from various
network threats. Students will learn how to use a firewall, a Virtual Private
Network (VPN), and switch features to enhance security. They will also learn
about the elements that can be used to provide authentication and encryption for
the network. An Intrusion Detection System (IDS) and network monitoring tools
are used to help prevent attacks.
Module 9 Network Management

This module examines components of network management. This includes
configuration management documentation, SNMP, remote management, network
monitoring tools, and elements to optimize the performance of the network.
Module 10 Troubleshooting
In this module students will learn a systematic methodology for troubleshooting,
tools to troubleshoot network connectivity problems, and commands to gather
network information and troubleshoot IP configuration problems. They will also
learn how to troubleshoot name resolution, switching and routing problems.
Practice Exams
In Practice Exams students will have the opportunity to test themselves and
verify that they understand the concepts and are ready to take the certification
exams for both Network Pro and Network+ certifications.

LabSim Network Pro
Section 0.1: Course Introduction

Summary
This section introduces the instructor and course. It discusses the following:
The purpose of the course is to provide the student with the equivalent
knowledge of an entry level network administrator with 9-12 months of
experience.
Course topics include:
o Identifying network cable and network types
o Identifying common network standards
o Selecting and installing network interface cards
o Identifying wired and wireless network components
o Setting up a wired or wireless network
o Managing static and IP addressing
o Managing network protocols
o Configuring network security
o Managing network traffic
o Configuring remote access to a network
o Troubleshooting common network issues
Prerequisite skills include:
o Knowledge of PC hardware installation and configuration
o Knowledge of using and administering a Windows client computer
The purpose of networking certification is to validate and demonstrate that
the recipient has the required networking skills and experience to manage
a basic network infrastructure. This course meets the specification of two
industry certification programs:
o TestOuts Network Pro certification measures the students ability to
perform real-word job skills using the Windows operating system
and common networking hardware.
o CompTIAs Network+ certification is an international vendor neutral
certification with a broad based knowledge base. Many other
vendor-specific certifications require Network+ certification (or its
equivalent) as a foundation.
The objectives for both certifications are listed in the lesson plans.
Video/Demo
0.1.1 Network Pro Introduction
Time
5:07
Total Time
About 5 minutes
LabSim Network Pro
Section 0.2: Using the Simulator

Summary
This section teaches the students how to use the hardware simulator included in
this course. Experiment with the simulations in this section until you are familiar
with how the hardware simulator works. You will recognize the simulations in this
course by the mouse icon to the left of the entry.
Students will learn how to:
Read simulated component documentation and view components to make

appropriate choices to meet the scenario.
Add and remove simulated computer components.
Change views to view and add simulated components.
Use the zoom feature to view additional image details.
Attach simulated cables.
Use the simulation interface to identify where simulated cables connect to
the computer.
Video/Demo
0.2.1 Using the Simulator
0.2.3 Using the Simulator in Multiple Locations
Total
Time
13:24
5:08
18:32
Lab/Activity
Explore a Single Location in a Lab

Explore Multiple Locations in a Lab
Total Time
About 30 minutes

LabSim Network Pro
Section 1.1: Networking Overview

Summary
This section provides an introduction to networking. Students will become familiar
with the following aspects of a network:
Components of a network
o Computers
o Transmission media
o Network interfaces
o Protocols
Money saving capabilities of a network
Host roles
o Peer-to-peer
o Client/server
Geography and size
o Local Area Network (LAN)
o Wide Area Network (WAN)
Management
o Network
o Subnet
o Internetwork
Participation
o Internet
o Intranet
o Extranet
Network Pro Objectives
4.0 Network Connection Configuration

o Given a Windows system, configure the network connection for
communication outside of the local network.
Network+ Objectives
3.5 Describe different network topologies:

o Peer-to-peer
o Client-server

LabSim Network Pro
Lecture Focus Questions:

Why are protocols important for networking?
What are the advantages of a client/server network when compared to a
peer-to-peer network?
What is the main characteristic of a subnet? How can you tell one subnet
from another?
How does an intranet differ from the Internet?
What is the main purpose of an extranet?
Video/Demo
1.1.1 Introduction to Networking
Time
9:15
1.1.2 Network Types
12:18
1.1.3 Networking Terms
11:04
Total
32:37
Number of Exam Questions

2 questions
Total Time
About 40 minutes

LabSim Network Pro
Section 1.2: Network Topologies

Summary
This section discusses network topologies; how devices are connected and how
messages flow from device to device. Two types of network topologies are
discussed:
Physical topologies identify the physical way the network is wired:

o Bus
o Ring
o Star
o Mesh
Logical topologies identify the way in which messages are sent:
o Bus
o Ring
o Star

Network+ Objectives

o Ring
o Star
o Mesh
o Bus
o Hybrid
What is defined by the logical topology?

How does the logical topology differ from the physical topology? Why can
a single physical topology support multiple logical topologies?
Why is the physical mesh topology normally an impractical solution?
What are the advantages of a logical star topology over the logical bus
topology?
Why is termination important on a physical bus topology?
How do hosts on a physical ring topology communicate?

LabSim Network Pro
Video/Demo
1.2.1 Network Topologies
Time
13:26

11 questions
Total Time
About 30 minutes

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Section 1.3: Protocols

Summary
This section explores typical network architectures and the TCP/IP protocol suite.
Students will become familiar with the following details:
Network architectures include:

o Ethernet
o Dial-up modem
o Digital Subscriber Line (DSL)
o Integrated Services Digital Network (ISDN)
o Wireless
Common networking protocols used for:
o Web browsing
HyperText Transfer Protocol (HTTP)
HTTP over SSL (HTTPS)
o Security protocols
Secure Sockets Layer (SSL)
Transport Layer Security (TLS)
o File transfer
File Transfer Protocol (FTP)
Trivial File Transfer Protocol (TFTP)
Secure File Transfer Protocol (SFTP)
Secure Copy (SCP)
o E-mail
Simple Mail Transfer Protocol (SMTP)
Post Office Protocol 3 (POP3)
Internet Message Access Protocol 4 (IMAP)4
o Network services
Dynamic Host Configuration Protocol (DHCP)
Domain Name System (DNS)
Network Time Protocol (NTP)
Lightweight Directory Access Protocol (LDAP)
o Network management
Simple Network Management Protocol (SNMP)
Remote Terminal Emulation (Telnet)
Secure Shell (SSH)
o Transport protocols
Transmission Control Protocol (TCP)
User Datagram Protocol (UDP)
o Control protocols
Internet Control Message Protocol (ICMP)
Internet Group Membership Protocol (IGMP)

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5.0 Network Services
o Given a scenario and a network configuration, identify necessary
networking protocols and services.
Network+ Objectives
1.6 Explain the function of common networking protocols

o TCP
o FTP
o UDP
o TCP/IP suite
o DHCP
o TFTP
o DNS
o HTTPS
o HTTP
o ARP
o SSH
o POP3
o NTP
o IMAP4
o Telnet
o SMTP
o SNMP2/3
o ICMP
o IGMP
o TLS
Which architecture type is the most common architecture for a local area
network?
Which architecture types use digital signals over regular telephone lines?
What is the transmission medium used for wireless networks?
How does a protocol suite differ from a protocol?
How does TCP differ from UDP?
What is the difference between the three e-mail protocols: IMAP4, POP3,
and SMTP?
How does SSH differ from Telnet? How does HTTPS differ from HTTP?

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Video/Demo
Time
1.3.1 Network Architectures
7:03
1.3.3 TCP/IP Protocol Suite
15:55
Total
22:58

10 questions
Total Time
About 40 minutes

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Section 1.4: Network Connections

Summary
This section discusses the configuration settings required to connect to a TCP/IP
network. Parameters include the:
IP address
Subnet mask
Default gateway
DNS server
Host name
View the status of network connections.

Configure basic IP configuration values necessary to connect to the
Internet.

Network+ Objectives
1.3 Explain the purpose and properties of IP addressing:

o Subnetting
What two pieces of information is contained within an IP address? How

does a computer tell the difference between these two parts?
When assigning IP addresses to hosts, which portions of the configuration
must match values used by other hosts in the same subnet?
A router has two network interfaces, each connected to a different subnet.
When configuring the default gateway value on a host, which IP address
would you use?
What capability does the DNS server address provide? What would
happen if the computer was not configured to use a DNS server?

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Video/Demo
1.4.1 Network Connections
1.4.2 Configuring TCP/IP Properties
Total
Time
13:37
5:33
19:10
Lab/Activity
Configure TCP/IP Settings
Total Time
About 25 minutes

LabSim Network Pro
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Section 1.5: The OSI and TCP/IP Models

Summary
In this section students will learn about the Open Systems Interconnection (OSI)
model; a theoretical model that defines standards for programmers and network
administrators.
Students will become familiar with the:
Advantages of using the OSI model to discuss networking concepts.

Limitations of the OSI model.
Names of the 7 layers of the OSI model.
Functions performed at each OSI model layer.
Layers of the TCP/IP model:
o Application
o Hos-to-host
o Internet
o Network Access

Network+ Objectives
1.1 Compare the layers of the OSI and TCP/IP models:

o OSI model
Layer1 - Physical
Layer2 - Data link
Layer3 - Network
Layer4 - Transport
Layer5 - Session
Layer6 - Presentation
Layer7 - Application
o TCP/IP model
Network interface (Link) Layer
Internet Layer
Transport Layer
Application Layer

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1.2 Classify how applications, devices, and protocols relate to the OSI
model layers:
o Frames
o Packets
What is the OSI model and why is it important in understanding

networking?
What are the advantages of using a theoretical model to describe
networking?
What is the name of Layer 3 in the OSI model? Layer 5?
Which OSI model layers typically correspond to the network architecture?
How does the session ID differ from the port number?
At which OSI model layer would you find a frame?
What is the difference between connectionless and connection-oriented
services?
Video/Demo
1.5.1 The OSI Model
1.5.3 OSI Model Layers
1.5.4 OSI Model Communications
Total
Time
5:33
14:49
4:47
25:09

15 questions
Total Time
About 45 minutes

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Section 2.1: Twisted Pair

Summary
This section examines the basics of twisted pair cabling. Concepts discussed
include the:
Components of a twisted pair cable:

o Two wires made of 22 or 24 gauge copper wiring
o PVC or plenum plastic insulation
o Wires are twisted to reduce EMI and crosstalk
o Multiple wire pairs are bundled in an outer sheath
Shielded Twisted Pair (STP)
Unshielded Twisted Pair (UTP)
Unshielded twisted pair (UTP) cable types (categories):
o Phone cable
o Cat 3
o Cat 5
o Cat 5e
o Cat 6
Types of connectors used with twisted pair cables:
o RJ-11
o RJ-45
Select and install cables for connecting to a dial-up network.

Select and install cables for connecting to an Ethernet network.

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1.0 Cables and Connectors

o Identify network cables by sight or name (Twisted Pair, Coaxial,
Straight-through, Crossover, Console)
o Identify network connectors by sight or name (RJ-11, RJ-45, F
Type, Serial)
o Given a scenario and networking requirements, select and install
cables for communication between computers and networking
devices.
2.0 Wired Networking
o Identify wired networking devices by name or sight.
o Given a scenario where computers must communicate within a
wired network, select and install the appropriate networking
device(s).
Network+ Objectives
2.6 Given a set of requirements, plan and implement a basic SOHO

network:
o List of requirements
o Cable length
o Device types/requirements
o Environment limitations
o Equipment limitations
o Compatibility requirements
3.1 Categorize standard media types and associated properties:
o Copper:
UTP
STP
CAT3
CAT5
CAT5e
CAT6
CAT6A
o Plenum vs. non-plenum
3.2 Categorize standard connector types based on network media:
o Copper
RJ-45
RJ-11

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Why are wires twisted together in twisted pair cables?

What is the difference between STP and UTP cabling?
What is the difference between Cat3 and Cat5 cable?
How can you tell the difference between an RJ-11 and an RJ-45
connector?
You have an installation that requires Cat5 cable. Which cable ratings
could you use for the installation?
Video/Demo
2.1.1 Twisted Pair
Time
7:50
Lab/Activity
Connect to an Ethernet Network

6 questions
Total Time
About 20 minutes

LabSim Network Pro
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Section 2.2: Coaxial

Summary
This section provides the fundamentals of using coaxial cabling. Students will
become familiar with the:
Components of a coaxial cable.

Advantages and disadvantages of a coaxial cable.
Common coaxial cable grades:
o RG-58
o RG-59
o RG-6
o RG-8
Selection of coaxial cables being determined by the resistance
(impedance) rating.
Connector types used with coaxial cable:
o F-Type
o BNC
o AUI
Select and install components to connect to a cable network.

Type, Serial)
devices.
device(s).
Network+ Objectives

network:

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o Cable length
3.1 Categorize standard media types and associated properties
o Copper
Coaxial
o Copper
BNC
F-connector
What is the function of the wire mesh in coaxial cables?

Which part of the cable is used to carry data?
Which connector type and cable grade is used to connect a cable modem
to the Internet connection?
Which cable type is more immune to EMI, twisted pair or coaxial?
Video/Demo
2.2.1 Coaxial
Time
7:41
Lab/Activity
Connect a Cable Modem

6 questions
Total Time
About 20 minutes

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Section 2.3: Fiber Optic

Summary
This section discusses facts about fiber optic cabling. Concepts discussed
include the:
Components of a fiber optic cable:

o Core
o Cladding
o Sheathing
Advantages and disadvantages of fiber optic cabling.
Multi-mode and single mode fiber cables.
Connectors used with fiber optic cables:
o ST Connector
o SC Connector
o LC Connector
o MT-RJ Connector
Installation of fiber optic cables and connectors.
Select and install components to connect to a network that uses fiberoptic.

devices.
o Identify network interface cards and motherboard memory slots by
name or sight.
o Given a scenario where a new networking card is required in a new
or existing computer, select and install the appropriate networking
card.
device(s).

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Network+ Objectives

o Fiber
Multimode
Singlemode
o Fiber
ST
SC
LC
MT-RJ
How do light waves within a fiber optic cable travel around corners?
What advantages do fiber optic cables offer over twisted pair or other
media choices? What are the disadvantages to implementing fiber optic
cables?
What is the difference between single mode and multi-mode cables?
How can you tell the difference between an ST and an SC connector?
Which connector types combine two strands of fiber into a single
connector?
Video/Demo
2.3.1 Fiber Optic
Time
10:04
Lab/Activity
Connect Fiber Optic Cables 1

Connect Fiber Optic Cables 2

9 questions
Total Time
About 30 minutes

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Section 2.4: Wiring Implementation

Summary
This section presents information about implementing the wiring to connect
computers in a network. Facts discussed about making and distributing cables
for a network include:
Standards for creating a straight-through cable configuration

Standards for creating crossover cable configurations
Ethernet pin specifications for Ethernet cables
Making Ethernet cables
Components used for wiring distribution for data and telephone wiring:
o Demarcation point (demark)
o Main Distribution Frame (MDF)
o Intermediate Distribution Frame (IDF)
o Demarc extension
o Vertical cross connect
o Horizontal cross connect
o 25 pair
o 100 pair
o 66 block
o 110 block
o Patch panel
.Students will learn how to:
Use the appropriate tools to create Cat5 drop cables.

Use the appropriate tools to connect cables using punchdown blocks.

Type, Serial)
devices.
device(s).

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o Given a scenario where computers must communicate with two or

more wired networks, select and install the appropriate networking
device(s).
Network+ Objectives

network:
o Cable length
o Copper
Crossover
Straight-through
o Copper
Patch panel
110 block
T568A
T568B
3.8 Identify components of wiring distribution:
o IDF
o MDF
o Demarc
o Demarc extension
4.2 Given a scenario, use appropriate hardware tools to troubleshoot
connectivity issues:
o Cable tester
o Crimper
o Punch down tool
What is the difference between the T568A and T568B standards? When
should you use both standards?
What type of cable would you use to connect two hosts together in a backto-back configuration using twisted pair cable?
When should you use stranded core twisted pair cable instead of solid
core twisted pair?
What is the difference between the MDF and an IDF?
What type of cable connects an IDF to the MDF?
Who is typically responsible for installing a demarc extension?

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What is the difference between a 25 pair block and a 50 pair block? What
can you use to make the 50 pair block function like a 25 pair block?
When using a punchdown tool, which way should the blade be facing?
Video/Demo
2.4.1 Making Twisted Pair Cables
2.4.3 Wiring Distribution
2.4.4 Using Punchdown Blocks
Total
Time
16:34
6:53
12:56
36:23
Lab/Activity
Connect Patch Panel Cables 1

Connect Patch Panel Cables 2

19 questions
Total Time
About 70 minutes

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Section 3.1: Network Adapters

Summary
This section examines using a network adapter (network interface card or NIC) to
connect a host to the network medium. Students will become familiar with the
function of:
A transceiver
A modem
A network adapter
A media converter
The MAC address
The Address Resolution Protocol (ARP)
The Reverse Address Resolution Protocol (RARP)
The Cyclic Redundancy Check (CRC)
Select and install network cards to meet network connection requirements.

devices.
name or sight.
card.
device(s).
Network+ Objectives
model layers
o MAC address
o IP address
o Frames

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o NIC
o MAC address format
1.6 Explain the function of common networking protocols:
o ARP
network:
o Cable length
o Media converters
Singlemode fiber to Ethernet
Multimode fiber to Ethernet
Fiber to Coaxial
Singlemode to Multimode fiber
What are two major differences between a modem and an Ethernet NIC?
How can you identify a network card manufacturer from the MAC
address?
What is the function of a transceiver?
What is the purpose of the CRC?
At which OSI layer does a network adapter card operate? At which layer
does a media converter work?
Can a media converter be used to connect network segments using
different architecture types? Why or why not?
How does a computer find the MAC address of another device on the
same subnet?
What does the MAC address FF-FF-FF-FF-FF-FF indicate?
Video/Demo
3.1.1 Network Adapters
Time
12:13
Lab/Activity
Select and Install a Network Adapter

Connect a Media Converter

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10 questions
Total Time
About 35 minutes

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Section 3.2: Network Devices

Summary
In this section students will explore information about common connection
devices used within a LAN. This includes information about a:
Hub
Bridge
Switch
Wireless Access Point (AP)
Select and install appropriate networking hardware.

devices.
o Identify network interface cards and motherboard expansion slots
by name or sight.
card.
device(s).
device(s).
Network+ Objectives
model layers:
o Switch
o Hub
o Bridge
2.1 Given a scenario, install and configure routers and switches:
o Managed vs. Unmanaged
o Interface configurations

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network:
o Cable length
A host on a network sends a frame to the hub. Which other devices on the
network will see this frame?
A host on a network sends a frame to a switch. Which other devices on
the network will see this frame?
What are the similarities and differences between a bridge and a switch?
What are the advantages to using switches over hubs?
At which OSI model layer do wireless access points operate?
What type of device do you use to translate from one network architecture
to another?
Video/Demo
3.2.1 Network Devices
Time
16:51
Lab/Activity
Select a Networking Device

13 questions
Total Time
About 35 minutes

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Section 3.3: Internetwork Devices

Summary
This section discusses common internetworking devices. Details covered
include:
Common internetworking devices:

o Router
o Firewall
o Layer 3 switch
The process of sending a message from one host to another on a different
network
Students will become familiar with the process routers use to route packets from
one host to another on a different network. They will also learn about the function
of:
Data Link physical addresses

Network logical addresses
Select the appropriate device to connect two networks.

devices.
device(s).
device(s).
Network+ Objectives
model layers:
o Router
o Multilayer switch

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1.4 Explain the purpose and properties of routing and switching:

o Next hop
o Routing tables
o Routing tables
network:
o Cable length
What is the main role of a router?

How does a router differ from a switch or a hub?
How are the physical and logical (network) addresses used when routing
data through an internetwork? Which addresses stay the same? Which
addresses change from hop to hop?
How does a firewall protect a network?
Video/Demo
3.3.1 Internetwork Devices
Time
10:15
Lab/Activity
Select a Router

7 questions
Total Time
About 25 minutes

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Section 4.1: Ethernet

Summary
This section examines facts about Ethernet architecture. The following details
about Ethernet are discussed:
Topology
Networking devices
Transmission media
Media access Method
Physical Addresses
Frames

Network+ Objectives

Full duplex
Half duplex
network:
o Cable length
3.7 Compare and contrast different LAN technologies:
o Types
Ethernet
10BaseT
100BaseT
o Properties
CSMA/CD
Collision

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What logical topologies are supported on an Ethernet network?

What is the purpose of the backoff on Ethernet networks?
How can you eliminate collisions on an Ethernet network?
What device do you use to enable full-duplex communications with
Ethernet?
Video/Demo
4.1.1 Ethernet Architecture
Time
17:56

5 questions
Total Time
About 25 minutes

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Section 4.2: Ethernet Specifications

Summary
This section discusses Ethernet specifications of various Ethernet
implementations. Students will compare the standards and characteristics of
various Ethernet categories:
Ethernet
Fast Ethernet
Gigabit Ethernet
10 Gigabit Ethernet
Students will learn to:
Select and install Ethernet NICs based on speed and transmission

medium.
Install UTP and fiber optic cables.

o Identify network cable speed capabilities by name (10BaseT,
100BaseT, 1000BaseT, 10GBaseT)
devices.
name or sight.
card.
device(s).
Network+ Objectives

network:
o Cable length

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o Types
Ethernet
10BaseT
100BaseT
1000BaseT
100BaseTX
100BaseFX
1000BaseX
10GBaseSR
10GBaseLR
10GBaseER
10GBaseSW
10GBaseLW
10GBaseEW
10GBaseT
o Properties
Speed
Distance
What is the maximum cable length for most Ethernet standards that use
twisted pair cables?
Which twisted pair cable category should you use on a 1000BaseT
network?
What is the advantage of using single mode cable on a 1000BaseLX
network?
What is the difference between 10GBaseSR and 10GBaseSW?
Video/Demo
4.2.1 Ethernet Specifications
Time
9:39
Lab/Activity
Reconnect to an Ethernet Network

Select Ethernet Cable

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17 questions
Total Time
About 40 minutes

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Section 4.3: Connecting Network Devices

Summary
This section examines facts about connecting network devices. Students will
become familiar with cable types to use in various connection scenarios:
Straight-through cable
Crossover cable
Rollover cable
They will also learn general rules and details about connecting network devices
such as:
When to select a crossover cable

When to select a straight-through cable
Differentiating between a crossover and a straight-through cable.
Implementing an uplink port
Implementing hubs and switches with Auto-MDI/MDIX
Select the correct cable type when connecting devices together.

devices.
device(s).
Network+ Objectives

network:
o Cable length

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o Copper
Crossover
Straight-through
o DB-9 (RS-232)
Which cable type would you use to connect a workstation to a regular port
on a hub or a switch?
Which cable type would you use to connect a router to the uplink port on a
switch?
Which cable type would you use to connect two switches together using
their uplink ports?
Which switch feature makes choosing crossover or straight-through cables
easier?
When would you use a rollover cable?
Video/Demo
4.3.1 Connecting Devices
Time
12:46
Lab/Activity
Connect Network Devices 1

Connect Network Devices 2

8 questions
Total Time
About 35 minutes

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Section 5.1: IP Addressing

Summary
In this section students will learn facts about IP addressing and subnetting.
Details will include:
Representing IP addresses in a decimal or a binary notation

Converting binary numbers to decimal numbers
Using a subnet mask to identify the network portion of the address
Using default address classes to identify the range of IP addresses
Special considerations when implementing IP addresses to hosts at the:
o Network
o Broadcast
o Host Addresses
o Local Host
Creating subnets to divide a larger network into smaller networks
Implementing custom subnet masks
Comparing descriptions of a default and custom subnet masks
Implementing classful addresses vs. classless addresses

o Identify and select valid IP addresses and classful and classless
subnet masks for network connections.
o Given a Windows system, configure static IP address information
on a network connection for communication within a network.
o Given a Windows system, configure the network connection to
share an Internet connection to meet end-user requirements.
Network+ Objectives

o Classes of addresses
A, B, C, and D
o IPv4 vs. IPv6 (formatting)
o Subnetting
network:
o Cable length

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What is an octet?
What is the decimal equivalent for the following binary number:
01100111? What is the binary equivalent of the following decimal number:
211?
How is the network portion of an IP address identified?
Which portion of a class C address designates the network address?
What is the difference between subnetting and supernetting? Which
method uses a subnet mask that is longer than the default subnet mask?
What does the /14 mean in the following IP address: 199.78.11.12/14?
Video/Demo
Time
5.1.1 IP Addresses
18:08
5.1.3 Subnetting
16:08
Total
34:16
Lab/Activity
Configure IP Addresses

24 questions
Total Time
About 70 minutes

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Section 5.2: Address Assignment

Summary
This section discusses assigning IP addresses. The following concepts are
covered:
Dynamic Host Configuration Protocol (DHCP)

Automatic Private IP Addressing (APIPA)
Alternate IP configuration
Static (manual assignment)
Configure a DHCP server to deliver IP configuration information.

Configure a host to use DHCP for IP configuration.
Configure an alternate IP configuration.

o Given a Windows system, configure the network connection to use
DHCP for IP configuration.
o Given a scenario and network requirements, identify and select the
DHCP scope, reservations, and options to meet network
requirements.
Network+ Objectives

o APIPA
o DHCP
2.3 Explain the purpose and properties of DHCP:
o Static vs. dynamic IP addressing
o Reservations
o Scopes
o Leases
o Options
DNS servers
network:

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o
o
o
o
o
o
List of requirements
Cable length
Device types/requirements
Environment limitations
Equipment limitations
Compatibility requirements
What type of configuration parameters can be delivered using DHCP?

How do you know if a host is using an APIPA address?
Which IP configuration parameters are set when APIPA are used? Which
ones are not set?
What are the advantages of static IP address assignments?
When might you want to use static IP addressing?
In which scenarios would an alternate IP configuration simplify IP
configuration?
Video/Demo
5.2.1 IP Address Assignment
Time
11:00
5.2.2 APIPA
3:44
5.2.4 Configuring a DHCP Server
5:31
5.2.6 Configuring Host Addressing
7:46
Total
28:01
Lab/Activity
Configure a DHCP Server

Configure a DHCP Client

6 questions
Total Time
About 45 minutes

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Section 5.3: Name Resolution

Summary
This section provides information about using name resolution to map logical
host names to IP addresses. Concepts covered include:
Components of a Domain Name System (DNS) hierarchy:

o .(dot) domain (also called the root domain)
o Top Level Domains (TLDs) such as .com, .edu, gov
o Additional domains such as yahoo.com, microsfot.com, etc.
o Hosts
Elements of a fully-qualified domain name (FQDN)
Steps to finding the IP address from a computer host name
Students will learn facts about the function of:
o Forward lookup
o Reverse lookup
o Authoritative server
o Records:
A record
AAAA record
PTR record
MX record
CNAME record
o Recursion
o Root servers
o HOSTS file
o Dynamic DNS (DDNS)
o DNS suffixes
Configure DNS zones and records to identify individual hosts.

Configure preferred and alternate DNS server addresses on a Windows
host.

query DNS servers.
o Given a Windows system, configure an alternate IP configuration
on a network connection.

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Network+ Objectives

o DNS
1.7 Summarize DNS concepts and its components:
o DNS servers
o DNS records (A, MX, AAAA, CNAME, PTR)
o Dynamic DNS
How are host names organized in DNS?

What is the difference between a forward lookup and a reverse lookup?
What is the role of the root servers in DNS?
What is the difference between a zone and a domain in DNS?
What is the difference between an A record and a PTR record?
Video/Demo
Time
5.3.1 DNS
13:46
5.3.3 Configuring DNS
19:31
Total
33:17
Lab/Activity
Configure DNS Addresses

2 questions
Total Time
About 45 minutes

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Section 5.4: Routing

Summary
In this section students will learn the basics of using routers to send packets from
one network to another. Routing facts that are discussed include:
The role of a router

The information stored in a routing table:
o The address of a known network
o The interface or next hop router used to reach the destination
network
o A cost value (also called a metric) that identifies the desirability of
the route to the destination network (using distance, delay, or cost)
o A timeout value that identifies when the route expires
Static routing vs. dynamic routing
Managing routing tables
Convergence of routing information
Routing protocol characteristics discussed include:
Scope
Metric
Routing update method
Classful or classless
Specific routing protocols presented include:
Routing Information Protocol (RIP)

Enhanced Interior Gateway Routing Protocol (EIGRP)
Open Shortest Path First (OSPF)
Intermediate System to Intermediate System (IS-IS)
Border Gateway Protocol (BGP)
Configure a router with static routes

Configure a router for dynamic routing.

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Network+ Objectives

o Classless (CIDR)
o EIGRP
o OSPF
o RIP
o Link State vs. Distance vector vs. Hybrid
o Static vs. Dynamic
o Routing metrics
Hop counts
MTU, bandwidth
Costs
Latency
o Next hop
o IGP vs. EGP
o Routing tables
o Convergence (steady state)
o Routing tables
o Managed vs. Unmanaged
When would you configure both static and dynamic routing on the same
router?
Which type of route is preferred, one with a higher metric or one with a
lower metric?
Why is the hop count sometimes an unreliable metric for choosing the
best path to a destination network?
What is the state of routing tables before convergence is reached? Why
might this cause communication problems in a network?
How does the link state method differ from the distance vector method?
What is the difference between RIP and RIPv2? Why is this important in
today's networks?
Which routing protocol is typically used within an ISP? Which protocol is
used on the Internet?

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Which routing protocol(s) divide an autonomous system into areas?

How does IS-IS differ from OSPF?
Video/Demo
Time
5.4.1 Routing
11:19
5.4.3 Routing Protocol Characteristics
16:23
5.4.5 Routing Protocols

5.4.7 Configuring Routing
Total
9:01
19:08
55:51

20 questions
Total Time
About 80 minutes

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Section 5.5: NAT and ICS

Summary
This section covers using Network Address Translation (NAT) and Internet
Connection Sharing (ICS) to access the Internet. The following concepts are
covered:
The role of NAT

The role of Port Address Translation (PAT)
The role of a NAT router
Implementations of NAT
o Dynamic NAT
o Static NAT (SNAT)
o Dynamic and Static NAT
The role of private IPv4 address ranges
The configuration tasks when using ICS
Implement network address translation (NAT).

Configure Internet connection sharing (ICS).

device(s).
o Given a scenario and network requirements, identify public and
private interfaces and addresses for a NAT implementation.
Network+ Objectives

o Classes of addresses
Public vs. Private
o Routing tables
o NAT
o PAT

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5.5 Given a scenario, install and configure a basic firewall:

o NAT/PAT
What are two advantages to using NAT?

What is the difference between static NAT and dynamic NAT?
What is the relationship between NAT and ICS?
When you configure ICS, what IP address is assigned to the network
interface to the private network?
What default gateway and DNS server addresses are automatically
delivered by the ICS computer to hosts on the private network?
Video/Demo
5.5.1 Network Address Translation (NAT)
Time
13:23
5.5.3 Configuring a NAT Router
3:09
5.5.5 Sharing an Internet Connection
3:26
Total
19:58
Lab/Activity
Share an Internet Connection

8 questions
Total Time
About 35 minutes

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Section 5.6: IP version 6

Summary
This section discusses facts about IP version 6. The following concepts are
discussed:
Address formatting conventions for an IPv6 address

Components of a 128-bit address
o Prefix
o Interface ID
Features added to IPv6 not available in IPv4
Recommended strategies for IPv6 to IPv4 compatibility
o Dual Stack
o Tunneling
o Network Address Translation-Protocol Translation (NAT-PT)

o Given a Windows system, configure static IP address information
on a network connection for communication within a network.
query DNS servers.
Network+ Objectives

o IPv4 vs. IPv6 (formatting)
What is the primary reason for developing IPv6?

How many hexadecimal numbers are in an IPv6 address? How does this
compare to a MAC address?
What do you add to an IPv6 address when you remove one or more
quartets with all 0's?
What information is included within the IPv6 address prefix?
How many numbers are used for the interface ID? How can the interface
ID be related to the MAC address?
What is the difference between ISATAP and 6-to-4 tunneling?
What is the difference between tunneling and NAT-PT?

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Video/Demo
Time
5.6.1 IP version 6
16:02
5.6.2 Configuring IPv6 Addresses
20:35
Total
36:37
Lab/Activity
Configure an IPv6 Address

2 questions
Total Time
About 50 minutes

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Section 5.7: Multicast

Summary
In this section students will learn how creating a multicast group allows
messages to be received by all group members. Students will learn about the
following addressing schemes:
Multicasting
Unicasting
Broadcasting
Additional concepts discussed are:
The function of the Internet Group Management Protocol (IGMP)

The process used when sending a multicast stream
Details about membership of groups
Specifics about a multicast IP address
A routers response to multicast traffic
A switchs response to multicast traffic

Network+ Objectives

o Multicast vs. Unicast vs. broadcast
o IGMP
How does multicast differ from unicast or broadcast?

What is the IP address range reserved for multicast groups?
What does a regular switch do when it receives a multicast frame?
Which device would you configure to prevent multicast traffic from being
sent to non-group members?

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Video/Demo
5.7.1 Multicast
Time
8:16

5 questions
Total Time
About 15 minutes

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Section 5.8: Voice over IP (VoIP)

Summary
This section provides the basics of using Voice over IP (VoIP) to provide
telephone calls through a packet switched network such as the Internet.
Students will learn:
How to obtain VoIP services

How VoIP uses IP datagrams to send voice data over a network
The advantages of using an IP network for voice transmission
Possible problems with VoIP
o Delay (latency)
o Jitter
o Packet loss
o Echo
o Power loss
Implementation of Quality of Service (QoS) measures to reduce the
negative effects of using an IP network

device(s).
o Given a scenario where a VoIP implementation is required, select
and install the appropriate networking devices and cables.
Network+ Objectives

o SIP (VoIP)
o RTP (VoIP)
o PoE
What are the advantages of using VoIP compared to traditional phones?

What are the disadvantages?

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What switch feature is often used when implementing VoIP?

What is the difference between the SIP and RTP protocols used with
VoIP?
How do delay, jitter, and packet loss affect VoIP calls?
Why is Quality of Service (QoS) important for VoIP?
Video/Demo
5.8.1 Voice over IP (VoIP)
Time
7:17
Lab/Activity
Configure VoIP 1
Configure VoIP 2
Configure VoIP 3

3 questions
Total Time
About 30 minutes

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Section 5.9: Virtualization

Summary
This section discusses using virtualization to run multiple operating systems
concurrently on a single physical machine. Details covered include:
Components of virtualization:
o Physical machine
o Hypervisor
o Virtual machine
o Virtual Hard Disk (VHD)
Types of virtualization:
o Full
o Partial
o Paravirtualization
Ways to implement virtualization
o Virtual servers
o Virtual desktops
o Virtual networks
o Offsite virtual networks
o Network as a Service (NaaS)

Network+ Objectives
1.9 Identify virtual network components:

o Virtual switches
o Virtual desktops
o Virtual servers
o Virtual PBX
o Onsite vs. Offsite
o Network as a Service (NaaS)
What is the relationship between the host and the guest operating
systems?
What is the function of the hypervisor?
What are the differences between a virtual machine and virtual hard disk?

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Which type of virtualization allows applications to run within the virtual

machine without being modified in any way?
How is Network as a Service (NaaS) similar to the Offsite Datacenter?
How is it different?
Video/Demo
5.9.1 Virtual Overview
Time
15:01
5.9.3 Virtual Networking
8:01
5.9.4 Using Virtual Networks
7:28
Total
30:30

6 questions
Total Time
About 40 minutes

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Section 6.1: Wireless Concepts

Summary
This section discusses wireless architecture and infrastructure. The following
areas are discussed about wireless networking architecture:
Signaling methods
o Frequency Hopping Spread Spectrum (FHSS)
o Direct-Sequence Spread Spectrum (DSSS)
Topology
o Ad hoc
o Infrastructure
Media access
Devices
o Wireless NIC
o Wireless access point (AP)
o Wireless bridge
The following concepts about wireless infrastructure are presented:
Components of a wireless network

o Station (STA)
o Access Point (AP)
o Basic Service Set (BSS)
o Independent Basic Service Set (IBSS)
o Extended Service Set (ESS)
o Distribution System (DS)
Identifiers for wireless networks
o Service Set Identifier (SSID)
o Basic Service Set Identifier (BSSID)
3.0 Wireless Networking

wireless network, select and install the appropriate networking
devices.
o Given a Windows system, configure a wireless network connection
to use the same encryption standard and authentication as
configured on a wireless access point.
o Given a Windows system, add or update a wireless profile to
automatically connect to a wireless network.
o Given a scenario and a Windows system, prioritize wireless profiles
to meet end-user requirements.

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Network+ Objectives
2.2 Given a scenario, install and configure a wireless network:

o Frequencies
o SSID (enable/disable)
o CSMA/CA
o Collision
Under which circumstances might you choose an ad hoc wireless

network?
What device is used to create an infrastructure wireless network?
How do wireless networks control media access?
What is the difference between a BSS and an ESS?
What do wireless clients use to identify a specific wireless access point?
How do multiple access points identify themselves as part of the same
network?
Video/Demo
Time
6.1.1 Radio Frequency Wireless
7:29
6.1.2 Wireless Architecture
9:41
Total
17:10

1 question
Time
About 25 minutes

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Section 6.2: Wireless Standards

Summary
This section explores 802.11, Infrared, and Bluetooth wireless standards. Details
about 802.11 standards include:
Specifications of common standards:

o 802.11a
o 802.11b
o 802.11g
o 802.11n
Technologies to improve the speed or distance of wireless transmissions
o Multiple Input Multiple Output (MIMO)
o Channel bonding
o Frame composition
Factors that can affect a wireless network implementation
o Distance
o Obstructions
o Interference
o Antenna strength
o Backwards compatibility issues
o Dual band access point
o Mixed mode to provide communication with legacy clients
o Mixing clients using different standards
o Using MIMO and channel bonding to increase speed
Students will learn the following about Infrared (IR) wireless networking:
Light waves employed by Infrared

Modes that are used by infrared devices
o Line of Sight (LoS)
o Diffuse Mode
Speed and security of IR
Facts presented about the Bluetooth standard include:
Bluetooth equipped devices

Specifications
Master/slave networking mode
Encryption

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devices.
Network+ Objectives

o Frequencies
o Channels
o Wireless standards
o Compatibility (802.11 a/b/g/n)
3.3 Compare and contrast different wireless standards:
o 802.11 a/b/g/n standards
Distance
Speed
Latency
Frequency
Channels
MIMO
Channel bonding
5.1 Given a scenario, implement appropriate wireless security measures:
o Device placement
o Signal strength
What are the differences between 802.11a and 802.11g specifications?

Devices that support the 802.11g standards are typically compatible with
which other wireless standard?
How does MIMO differ from channel bonding?
Why is channel bonding typically not used with the 2.4 GHz range?
What happens when an 802.11a device connects to an access point that
supports both 802.11n and 802.11a? What happens if the access point
uses MIMO and supports dual band?
What is the difference between diffuse mode and line of sight?
Which types of devices typically use Bluetooth wireless?

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Video/Demo
6.2.1 802.11 Wireless Standards
6.2.6 Infrared and Bluetooth
Total
Time
15:23
4:50
20:13

10 questions
Total Time
About 35 minutes

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Section 6.3: Wireless Security

Summary
This section examines facts about security on wireless networks.
Authentication methods
o Open
o Shared key
o 802.1x
Security standards for wireless networking
o Wired Equivalent Privacy (WEP)
o Wi-Fi Protect Access (WPA)
o Wi-Fi Protected Access 2 (WPA2) or 802.11i
Security best practices to implement
o Change the administrator account name and password
o Change SSID from defaults
o Update the firmware
o Enable the firewall on the access point
o Disable DHCP
o Enable MAC address filtering
Security attacks that wireless networks are vulnerable to:
o Rogue access point
o Data emanation
o Packet sniffing
o Initialization Vector (IV) attack
o Interference
Electromagnetic Interference (EMI)
Radio Frequency Interference (RFI)
o Bluetooth
Bluejacking
Bluesnarfing
Bluebugging

devices.

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Given a scenario and a Windows system, prioritize wireless profiles

Network+ Objectives

o Encryption protocols
WEP
WPA
WPA2
WPA Enterprise
o MAC address filtering
5.4 Explain common threats, vulnerabilities, and mitigation techniques:
o Wireless
War driving
War chalking
WEP cracking
WPA cracking
Evil twin
Rogue access point
o Attacks
Man in the middle
Packet sniffing
o Mitigation techniques
Policies and procedures
What does open authentication use for authenticating a device? Why is

this not a very secure solution?
What two additional components are required to implement 802.1x
authentication?
What does WEP use for the encryption key? Why does this present a
security problem?
Why should you not use shared key authentication with WEP?
What is the difference between WPA Personal and WPA Enterprise?
You have an access point that currently supports only WEP. What would
you typically need to do to support WPA2?
What is the encryption method used with WPA? WPA2?
Which default values should you always change on your wireless
network?

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Video/Demo
Time
6.3.1 Wireless Security
11:05
6.3.3 Wireless Attacks
13:28
Total
24:33

9 questions
Total Time
About 40 minutes

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Section 6.4: Wireless Configuration

Summary
This section provides information about configuring a wireless network. Possible
configuration tasks include:
Setting the SSID

Configuring the region (AP only)
Configuring the channel
Configuring security
Configuring the beacon
Select and install wireless networking devices based on speed and

network requirements.
Configure a wireless access point.
Configure wireless network connections.

devices.
Network+ Objectives

o WAP placement
o Interference
o Frequencies
o Channels
o Wireless standards
o Compatibility (802.11 a/b/g/n)

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You are configuring a wireless network with multiple access points. When
configuring the channel and the SSID, which value should match on all
access points, and which should be different?
When might you configure an access point to not use encryption?
You have a device that supports only WEP. What could you possibly do to
enable it to use WPA?
What is the effect of decreasing the beacon interval on wireless traffic?
How does increasing the beacon interval affect the ability of clients to
connect to the wireless network?
Video/Demo
Time
6.4.1 Wireless Network Configuration
9:16
6.4.3 Configuring Wireless Networks
10:15
Total
19:31
Lab/Activity
Create a Wireless Network

Secure a Wireless Network
Select a Wireless Adapter
Configure Wireless Profiles

8 questions
Total Time
About 50 minutes

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Section 7.1: WAN Concepts

Summary
In this section students will learn concepts about Wide Area Networks (WAN)
technologies, structure and services.
Common WAN carriers

o POTS
o T1
o T3
o E1
o E3
o J1
o J3
o OC-1
o OC-3
o OC-12
o OC-24
o OC-48
o OC-192
o OC-256
o OC-768
Components of a WAN
o WAN cloud
o Central office (CO)
o Local loop
o Demarcation point (demarc)
o Consumer Premises Equipment (CPE)
o Channel Service Unite/Data Service Unit (CSU/DSU)
Methods to transfer data
o Circuit switching
o Packet switching
WAN services
o Public Switched Telephone Network (PSTN)
o Integrated Services Digital Network (ISDN)
o Frame Relay
o Asynchronous Transfer Mode (ATM)
o Synchronous Optical Networking (SONET)
o Multiprotocol Label Switching (MPLS)


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device(s).
Network+ Objectives
3.4 Categorize WAN technology types and properties:

o Types
T1/E1
T3/E3
OCx
SONET
ISDN
Frame relay
ATMs
o Properties
Circuit switch
Packet switch
Speed
Transmission media
o MPLS
o Point to Point
o Point to Multipoint
o Demarc
o CSU/DSU
What is the optical carrier specification base rate? Why is the base rate
significant?
What are the differences between T1 and T3? E1 and E3? J1 and J3?
With WAN technologies, what is a channel and how is it important?
What is the difference between a packet switched network and a circuit
switched network?
What are the two parts of a CSU/DSU and what functions do each
perform?
Which WAN technology uses fixed-length cells?
Which WAN technology is a transport technology for carrying signals over
fiber optic cables?
Which WAN technology can be implemented over regular telephone lines?
How does MPLS add labels to packets? What are these labels used for?

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Video/Demo
7.1.1 WAN Technologies
Time
12:49
7.1.2 WAN Structure
6:29
7.1.3 WAN Services
15:12
Total
33:30

17 questions
Total Time
About 60 minutes

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Section 7.2: Internet Connectivity

Summary
This section discusses connecting to the Internet through an ISP. The following
methods are presented:
Public switched telephone network (PSTN)

Digital Subscriber Line (DSL)
Integrated Services Digital Network (ISDN)
Cable
Satellite
Cellular
Wireless
Broadband over power line (BPL)
Integrated Services Digital Network (ISDN)
Select and install components to connect to the Internet through the PSTN
using dial-up and DSL.
Configure a dial-up connection.

device(s).
Network+ Objectives

network:
o Cable length
3.4 Categorize WAN technology types and properties:
o Types
Satellite
Cable

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DSL
Cellular
WiMAX
o Properties
Speed
Transmission media
Distance
What connection speeds should you expect with a PSTN Internet

connection?
What is multiplexing? How does this increase the bandwidth of a
connection?
How does DSL enable you to talk on the phone and connect to the
Internet at the same time?
What are the requirements for qualifying for DSL service?
Which DSL service does not support simultaneous voice and data
transmissions?
What is the difference between BRI and PRI with ISDN?
What is the difference between a B channel and a D channel?
What are the disadvantages of a satellite Internet connection?
Video/Demo
7.2.1 Traditional Internet Connectivity
7.2.2 Mobile Internet Connectivity
7.2.3 Fiber and Power Line Internet Connectivity
Total
Time
20:22
9:56
10:44
41:02
Lab/Activity
Connect to a DSL Network

13 questions
Total Time
About 65 minutes

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Section 7.3: Remote Access

Summary
This section examines establishing a remote access connection to allow a
remote host to access resources on a local network. The following processes are
presented:
Physical connection
Connection parameters
o Point-to-Point Protocol (PPP)
o PPP over Ethernet (PPPoE)
Authentication
o Challenge Handshake Authentication Protocol (CHAP)
o Microsoft Challenge Handshake Authentication Protocol (MSCHAP)
o Extensible Authentication Protocol (EAP)
Authorization
Accounting
Common AAA server solutions:
o Remote Authentication Dial-In User Service (RADIUS)
o Terminal Access Controller Access-Control System Plus
(TACACS+)
Create and configure a remote access connection.

Configure a server for remote access connections.
Configure a RADIUS solution to provide AAA for remote access.

device(s).
Network+ Objectives

network:
o Cable length

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5.2 Explain the methods of network access security
o Remote access
RAS
PPPoE
PPP
5.3 Explain methods of user authentication
o AAA
RADIUS
TACACS+
o CHAP
o MS-CHAP
o EAP
What functions are performed by PPP for remote access connections?

How does PPPoE differ from PPP?
Why is proxy ARP necessary for dialup remote access clients?
How does EAP differ from CHAP or MS-CHAP?
What is the difference between authentication and authorization?
What is an advantage of using RADIUS or TACACS+ in your remote
access solution?
How does RADIUS differ from TACACS+?
Video/Demo
7.3.1 Remote Access
7.3.3 Configuring a Remote Access Server
7.3.4 Creating a Remote Access Connection
7.3.6 Configuring a RADIUS Solution
Total
Time
21:35
9:31
10:01
6:52
47:59

10 questions
Total Time
About 65 minutes

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Section 8.1: Network Threats

Summary
In this section students will learn about threats to a network and the
countermeasures to reduce the effects of an attack. Threats discussed include:
Denial of Service (DoS)

Smurf
Virus
Worm
Man-in-themiddle
Social engineering
Buffer overflow
FTP Bounce
Generic countermeasures discussed include implementation of:

Security policies and procedures
User training and awareness programs
Patches and updates
Strong physical security
Specific countermeasures are presented to prevent:
Automated attacks
Malware
Man-in-the-middle attacks
Social engineering
6.0 Network Security

o Given a scenario, select and install networking devices to meet
networking security requirements.
Network+ Objectives
5.4 Explain common threats, vulnerabilities, and mitigation techniques:

o Attacks
DoS
DDoS
Man in the middle
Social engineering
Virus
Worms
Smurf

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FTP bounce
o Mitigation techniques
Training and awareness
Patch management
Policies and procedures
Incident response
What is the main goal in a Denial of Service (DoS) attack?

How do DDoS and DRDoS attacks differ?
What is the difference between a virus and a worm?
What is social engineering? What is the best defense against social
engineering?
What are some examples of physical security measures you can
implement to protect your network?
In addition to implementing virus scanning software, what must you do to
ensure that you are protected from the latest virus variations?
Video/Demo
8.1.1 Network Threats
8.1.2 Social Engineering
Total
Time
16:09
8:25
24:34

18 questions
Total Time
About 50 minutes

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Section 8.2: Firewalls

Summary
This section discusses using firewalls to allow or block network traffic. The
following details about firewalls are discussed:
Network-based firewall
Host-based firewall
Filtering rules (also called access control lists (ACLs))
Firewall types
o Packet filtering firewall
o Circuit-level proxy
o Application level gateway
Zones used with firewalls
Demilitarized zone (DMZ) configurations
Characteristics of network ports
ICANN categories for ports:
o Well known ports
o Registered ports
o Dynamic ports (also called private or high)
Well known ports that correspond to common Internet services
Enable ICF for a connection.

Open and close ports in ICF.

device(s).
o Given a scenario and security requirements, select protocols to
manage remote networking devices.
o Given a Windows system, configure the basic Windows Firewall by
opening the necessary ports based on running services and
applications.
o Identify specific security features included on networking devices.

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Network+ Objectives
1.5 Identify commonly used TCP and UDP default ports

o TCP ports
SMTP - 25
HTTP - 80
HTTPS - 443
FTP - 20, 21
TELNET - 23
IMAP - 143
RDP - 3389
SSH - 22
DNS - 53
DHCP - 67, 68
o Traffic filtering
4.1 Explain the purpose and features of various network appliances:
o Proxy server
o Content filter
5.2 Explain the methods of network access security:
o ACL
MAC filtering
IP filtering
Port filtering
5.5 Given a scenario, install and configure a basic firewall:
o Types
Software
Hardware
o Port security
o Stateful inspection vs. packet filtering
o Firewall rules
Block/allow
Implicit deny
ACL
o DMZ
How does a packet filtering firewall differ from a circuit-level gateway?

Why is a packet filtering firewall a stateless device?
What types of filter criteria can an application layer firewall use for
filtering?
What type of computers might exist inside of a demilitarized zone (DMZ)?
Which security device might you choose to restrict access by user
account?

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Video/Demo
8.2.1 Firewalls
8.2.4 Configuring Windows Firewall
Total
Time
15:47
3:50
19:37
Lab/Activity
Install and Configure Firewalls

20 questions
Total Time
About 60 minutes

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Section 8.3: VPNs

Summary
This section provides details of how a Virtual Private Network (VPN) uses
encryption to secure IP traffic over a TCP/IP network. Facts discussed include:
The role of a tunneling protocol

The role of tunnel endpoints
Possible VPN implementations
Implementation methods
o Host-to-host VPN
o Site-to-site VPN
o Remote access VPN
A comparison of common tunneling protocols
o Point-to-Point Tunneling Protocol (PPTP)
o Layer Two Tunneling Protocol (L2TP)
o Internet Protocol Security (IPSec)
o Secure Sockets Layer (SSL)
Configure the VPN protocol on a remote access server.

Configure a client VPN connection.

Network+ Objectives

network:
o Cable length
o VPN concentrator
o Tunneling and encryption

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SSL VPN
VPN
L2TP
PPTP
IPSec
Site-to-site and client-to-site
How does a remote access VPN differ from a host-to-host VPN?

With a site-to-site VPN, which devices are configured as the VPN tunnel
endpoints?
What does PPTP use for encryption? What does L2TP use?
What is the difference between AH and ESP used with IPsec?
Why are SSL VPNs more likely to be implemented when creating VPNs
across the Internet through firewalls that you do not control?
Video/Demo
Time
8.3.1 Virtual Private Networks (VPNs)
10:16
8.3.3 Configuring a VPN Connection
12:47
Total
23:03
Lab/Activity
Configure a VPN Connection

8 questions
Total Time
About 40 minutes

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Section 8.4: Switch Security

Summary
This section explores details about using switch features to increase security.
Types of switch features

o Virtual LAN (VLAN)
o MAC filtering/port security
o Port authentication (802.1x)
Switch security implementation
o Administrative benefits
o Role of routers when using switches to create VLANs
o Traffic priority when using Voice over IP (VoIP)
o Port authentication
Create VLANs on a switch.

Network+ Objectives

o VLAN (802.1Q)
o Broadcast domain vs. collision domain
o VLAN (trunking)
MAC filtering
o VTP configurations
o ACL
MAC filtering
5.3 Explain methods of user authentication:
o Network access control
802.1x

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How does a switch identify devices that are in different VLANs?

What is required for devices to communicate between VLANs?
Which type of switch port is a member of all VLANs identified on the
switch?
How are VLANs associated with frames as they move between switches?
How is port security different from port filtering?
What does port filtering use to control access?
When using 802.1x authentication, a device connected to an
unauthenticated port can communicate with which other devices on the
LAN?
Which networking feature commonly uses VLANs?
Video/Demo
8.4.1 Switch Security
8.4.2 Configuring VLANs
Total
Time
13:01
4:35
17:36
Lab/Activity
Exploring VLANs

14 questions
Total Time
About 40 minutes

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Section 8.5: Authentication

Summary
This section discusses using authentication to prove the identity of a user.
Students will become familiar with the following concepts:
The process to access resources on a network:

o Identification
o Authentication
Ways to prove identity to an authentication server:
o Type 1 Something you know
o Type 2 Something you have
o Type 3 Something you are
Terms to measure the effectiveness of authentication solutions:
o False negative
o False positive
o Crossover error rate
o Processing rate
Authentication methods to increase security:
o Two-factor, three-factor, multi-factor
o Strong
o One-factor
o Mutual
Single Sign-on (SSO):
o Advantages
o Disadvantages
Authentication protocols:
o Certificates
o Public Key Infrastructure (PKI)
o Certification Authorities (CAs)
o Trusted CAs and certificates
o Digital signatures
Authentication protocols
o Challenge Handshake Authentication Protocol (CHAP)
o Microsoft Challenge Handshake Authentication Protocol (MSCHAP)
o Extensible Authentication Protocol (EAP)
o Kerberos
o 802.1x
Configure remote access authentication protocols.

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Network+ Objectives
5.3 Explain methods of user authentication:

o PKI
o Kerberos
o Network access control
802.1x
o CHAP
o MS-CHAP
o EAP
o Two-factor authentication
o Multifactor authentication
o Single sign-on
What is the role of a CA in a PKI?

What is the subject name within a certificate?
What does an authentication protocol do?
How does CHAP protect the password (or shared secret) during the
authentication process?
Which authentication protocol would you choose if you needed to use
smart cards?
What are the two ticket types used with Kerberos? How do tickets make
authentication and authorization more efficient?
What device is required to implement 802.1x authentication?
Video/Demo
Time
8.5.1 Authentication
11:19
8.5.3 Authentication Protocols
14:05
8.5.4 Digital Certificates

Total

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32:26
88

11 questions
Total Time
About 55 minutes

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Section 8.6: Secure Protocols

Summary
This section provides information about using secure protocols to provide
authentication or encryption. Details discussed include:
Secure protocols
o Secure Sockets Layer (SSL)
o Transport Layer Security (TLS)
o Secure Shell (SSH)
Comparison of unsecure and secure protocols:
Require SSL on a Web site.

Network+ Objectives

o FTP
o HTTPS
o HTTP
o SSH
o Telnet
o SNMP2/3
o TLS
4.4 Given a scenario, use the appropriate network monitoring resources to
analyze traffic:
o SNMP
o SNMPv2
o SNMPv3
o Tunneling and encryption
TLS
o Remote access
SSH

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Which protocol is the secure alternative to Telnet?

What is the difference between SFTP and FTPS?
Which protocol is added to HTTP for secure Web browsing?
What improvements does SNMPv3 provide over earlier SNMP versions?
Video/Demo
Time
8.6.1 Secure Protocols
4:50
8.6.2 Adding SSL to a Web Site
5:23
Total
10:13

7 questions
Total Time
About 20 minutes

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Section 8.7: Detection and Prevention

Summary
This section explores using an intrusion detection system (IDS) to detect and
prevent attacks. Typical detection system methods include:
Response capability
o Passive IDS
o Active IDS
Recognition method
o Signature recognition
o Anomaly recognition
Detection scope
o Host-based IDS
o Network-based IDS
Network tools to monitor a network for threats include:
o Packet sniffer
o Port scanner
o Security scanning software
o Up to date patches for operating systems and application
o System logs
o Firewall logs
Fake resources to protect servers and networks:
o Honeypot
o Honeynet
o Tarpit
Tools to monitor the vulnerability of systems:
o Vulnerability scanner
o Ping scanner
o Port scanner
o Network mapper
o Password cracker
o Open Vulnerability and Assessment Language (OVAL)

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Network+ Objectives
5.6 Categorize different types of network security appliances and

methods:
o IDS and IPS
Behavior based
Signature based
Network based
Host based
o Vulnerability scanners
NESSUS
NMAP
o Methods
Honeypots
Honeynets
What type of recognition method is used by most virus scanning software?

How does an IPS differ from an IDS?
What is the advantage to using a network-based IDS instead of a hostbased IDS?
What should you regularly do when using a signature-based IDS?
How can packet sniffing and port scanning software be used to improve
the security of your network?
Video/Demo
Time
8.7.1 Intrusion Detection and Prevention
6:03
8.7.4 Vulnerability Assessment
4:54
Total
10:57
Lab/Activity
Install a Network Security Appliance

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12 questions
Total Time
About 30 minutes

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Section 9.1: Documentation

Summary
This section examines using documentation to track actions that have taken
place on a network. Different types of documentation that can be used to
manage a network include:
Policies
Regulations
Procedures
Network diagrams
Wiring schematics
Configurations
Change/job logs
Baselines
7.0 Network Management

o Given a scenario, select and install networking devices to prioritize
network traffic, reduce broadcast or collision domains, and separate
voice and data traffic.
Network+ Objectives
4.5 Describe the purpose of configuration management documentation:

o Wire schemes
o Network maps
o Documentation
o Baselines
o Change management
What is the difference between a policy and a procedure?

How do regulations affect network policies?
Why does keeping good records help in managing your network?
What type of information is shown on a wiring diagram? How does this
differ from a network diagram?
What should you do after making a change to a network device?
Video/Demo
9.1.1 Documentation
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7:11
95

13 questions
Total Time
About 20 minutes

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Section 9.2: SNMP

Summary
This section provides facts about using Simple Network Management Protocol
(SNMP) to manage complex networks. SNMP uses the following components:
Manager
Agent
Management Information BASE (MIB)
Trap

Network+ Objectives

o SNMP2/3
What is the role of the MIB when using SNMP?

What is a trap and how can you use it in network administration?
How is the community name used with SNMP?
Why doesn't the community name provide security for SNMP devices?
Video/Demo
9.2.1 Network Management
Time
5:03

2 questions
Total Time
About 10 minutes

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Section 9.3: Remote Management

Summary
This section discusses solutions for remote management of network devices.
Terminal emulation
Remote desktop
Establish a remote desktop connection to another computer.

Configure remote desktop connection parameters and device redirection.

o Given a Windows system, enable and configure Remote Desktop to
meet end-user requirements.
Network+ Objectives

o SSH
o Telnet
o Remote access
RDP
ICA
What is the difference between Telnet and SSH?

How does remote desktop software differ from terminal emulation
software?
How can you use a remote desktop solution for troubleshooting and
technical support within your organization?
How does a remote desktop protocol minimize the data sent between the
client and server devices for a remote connection?
What is device redirection and how does it add flexibility to remote
desktop connections?

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Video/Demo
Time
9.3.1 Remote Management
8:11
9.3.2 Using Remote Desktop
3:23
Total
11:34
Lab/Activity
Allow Remote Desktop Connections

3 questions
Total Time
About 20 minutes

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Section 9.4: Monitoring

Summary
This section presents information about the tools used to monitor a network for
potential problems.
Logs
Load tester
Throughput tester
Packet sniffer
Protocol Analyzer
View events recorded in system and application logs.

Use a packet sniffer to monitor network traffic.

Network+ Objectives

o Port mirroring
o Port mirroring
4.3 Given a scenario, use appropriate software tools to troubleshoot
o Protocol analyzer
o Throughput testers
4.4 Given a scenario, use the appropriate network monitoring resources to
analyze traffic:
o Syslog
o System logs
o History logs
o General logs
o Traffic analysis
o Network sniffer

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Why should you only enable logging for specific events you want to track?
After configuring system logging, what else must you do to take advantage
of the benefits of logging?
How does a load tester differ from a throughput tester?
What must you do to configure a packet sniffer to be able to see all frames
on a subnet?
Video/Demo
Time
9.4.1 Network Monitoring
7:12
9.4.2 Protocol Analyzers
3:07
9.4.3 Viewing Event Logs
4:23
9.4.4 Using a Packet Sniffer

Total
12:21
27:03

11 questions
Total Time
About 40 minutes

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Section 9.5: Optimization

Summary
This section examines optimization of the network. Solutions discussed to
provide accessibility and improve performance include:
Ethernet bonding
Spanning tree
Load balancing
Caching engine
Quality of Service (QoS)
Traffic shaper
Multilayer switch/content switch
Common Address redundancy Protocol (CARP)
Students will become familiar with using network segmentation to optimize

network performance. Concepts discussed include:
Collision domain
Broadcast domain
Membership within collision or broadcast domains differs depending on
the connection device used
Characteristics of connection devices:
o Router
o Switch
o Bridge
Guidelines for connection devices

device(s).

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Network+ Objectives
model layers:
o Multilayer switch
o Spanning Tree Protocol
o Broadcast domain vs. collision domain
o QoS
o Properties
Broadcast
Bonding
o Load balancer
o Proxy server
o Content filter
4.6 Explain different methods and rationales for network performance
optimization:
o Methods
QoS
Traffic shaping
Load balancing
High availability
Caching engines
Fault tolerance
CARP
o Reasons
Latency sensitivity
High bandwidth applications
VoIP
Video applications
Unified communications
Uptime
What feature would you use to configure a device with two connections to
the same network?
What is the purpose of spanning tree in a switched network?
How does spanning tree compare to Ethernet bonding?
Why doesn't spanning tree provide improved performance?
How does a caching server improve network performance?
When should Quality of Service (QoS) be a major concern on your
network?

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What is the difference between a collision domain and a broadcast

domain?
Your network uses only hubs as connection devices. What happens to the
number of collisions on the network as you add devices?
Which device provides guaranteed bandwidth between devices?
Which device can you use to filter broadcast traffic?
Your network uses only switches as connection devices. All devices have
a dedicated switch port. What happens to the number of collisions on the
network as you add devices?
Video/Demo
Time
9.5.1 Optimization
15:28
9.5.4 Network Segmentation
11:54
Total
27:22
Lab/Activity
Create a Fault Tolerant Network

21 questions
Total Time
About 60 minutes

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Section 10.1: Troubleshooting Overview

Summary
This section provides a troubleshooting overview for the students. They will
become familiar with a systematic approach to problem solving:
1.
2.
3.
4.
5.
6.
7.
8.
9.
Identify the symptoms and potential causes.

Identify the affected area and determine how large the problem is.
Establish what has changed
Review the list of potential causes and select the most probable cause
Escalate the problem if it is beyond your ability to fix or your scope of
management.
Create an action plan and account for side effects of the proposed plan
When side effects have been weighed against the fix and all concerns
have been address, fix the problem.
Identify the results and effects of the solution.
Document the solution and process.
Tools that can be used to perform the following tasks when troubleshooting
network problems include:
View the ARP table

o arp (Windows)
View IP configuration information
o ipconfig (Windows 2000 and higher)
o ifconfig (Linux)
View IP and routing statistics
o netstat (Windows)
View NetBIOS over TCP/IP information
o nbstat (Windows)
Test host-to-host connectivity
o ping
Identify the path between two hosts
o tracert (Windows)
o traceroute (Linux)
o mtr (Linux)
Test host-to-host connectivity using ARP
o arping (Linux)
Test name resolution
o nslookup (Windows and Linux)
o dig (Linux)
o host (Linux)
View and modify the routing table
o route

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8.0 Network Troubleshooting

o Use and interpret the output from the ipconfig command to verify
and troubleshoot the existing network configuration.
o Use and interpret the output from the tracert command to identify
default gateway, routing path and IP information for internetwork
traffic.
o Use and interpret the output from the ping command to identify and
troubleshoot the logical connectivity between two or more
networking devices.
o Given a scenario, select the appropriate tool to troubleshoot
physical connectivity problems.
Network+ Objectives

o ICMP
1.8 Given a scenario, implement the following network troubleshooting
methodology:
o Identify the problem
Information gathering
Identify symptoms
Question users
Determine if anything has changed
o Establish a theory of probable cause
Question the obvious
o Test the theory to determine cause:
Once theory is confirmed determine next steps to resolve
problem.
If theory is not confirmed, re-establish new theory or
escalate.
o Establish a plan of action to resolve the problem and identify
potential effects
o Implement the solution or escalate as necessary
o Verify full system functionality and if applicable implement
preventative measures
o Document findings, actions and outcomes
o Ping
o Tracert/traceroute
o Dig
o Ipconfig/ifconfig
o NSlookup
o Arp

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o Nbtstat
o Netstat
o Route
Why is it important to follow a troubleshooting methodology?

When faced with a problem, why shouldn't you start trying fixes
immediately?
What is escalation and when should it be performed?
After the problem is fixed, what else must you do to finish troubleshooting?
What is the difference between ping and traceroute?
What Linux command is similar to ipconfig?
When would you use nslookup or dig?
Video/Demo
Time
10.1.1 Troubleshooting Methodology
7:09
10.1.3 Troubleshooting Utilities
9:41
Total
16:50

9 questions
Total Time
About 30 minutes

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Section 10.2: Troubleshooting Network Communication

This section discusses using ping and traceroute to troubleshoot network
communication problems. It provides a scenario for the students to learn the
steps to trace the source of a connectivity problem.
Use troubleshooting utilities to isolate, diagnose, and resolve network

communication problems.

default gateway, routing path, and IP information for internetwork
traffic.
networking devices.
Network+ Objectives
1.8 Given a scenario, implement the following network troubleshooting

methodology:
o Identify the problem
Information gathering
2.5 Given a scenario, troubleshoot common router and switch problems:
o VLAN assignment
o Bad/missing routes
o Wrong subnet mask
o Wrong gateway
o Duplicate IP address
o Connectivity software
o Ping

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What might it tell you if all hosts in your network had the same problem
when communicating with another host in another network?
What types of problems might you encounter if the default gateway router
were down?
What types of problems might you encounter if a single router in an
internetwork were down?
What additional information does the traceroute command give you over
the ping command?
Video/Demo
10.2.1 Troubleshooting Network Issues
10.2.2 Using Ping and Traceroute
Total
Time
8:52
12:52
21:44
Lab/Activity
Exploring Network Communications

2 questions
Total Time
About 30 minutes

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Section 10.3: Troubleshooting Physical Connectivity

Summary
This section examines troubleshooting the physical connectivity of a network.
Troubleshooting facts about the following are discussed:
How a single break in the network affects device-to-device communication

for the following topologies:
o Bus
o Star
o Ring
o Mesh
Verifying the physical connectivity using Link Status lights
o Link light
o Activity light
o Collision light
Identifying faulty wiring
o Interference
o Crosstalk
Near end crosstalk (NEXT)
Far end crosstalk (FEXT)
Alien crosstalk
o Attenuation
o Open impedance mismatch (echo)
o Shorts
o Open circuit
o Miswired
Reverse connection
Wiremapping
Split pair
Troubleshooting tools
o Loopback plug
o Smart jack
o Known good spares
o Cable tester
o Time Domain Reflector (TDR)
o Certifier
o Toner probe
o Butt set
o Multimeter
o Voltage event recorder
o Temperature monitor

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Select the appropriate tool when troubleshooting physical issues.

device(s).
networking devices.
Network+ Objectives

o Bad cables/improper cable types
o Power failure
o Bad modules
SFPs
GBICs
3.6 Given a scenario, troubleshoot common physical connectivity
problems:
o Cable problems
Bad connectors
Bad wiring
Open, short
Split cables
DB loss
TXRX reversed
Cable placement
EMI/interference
Distance
Cross-talk
o Smart Jack
4.2 Given a scenario, use appropriate hardware tools to troubleshoot
o Cable tester
o Cable certifier
o Butt set

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o
o
o
o
o
o
Toner probe
Loopback plug
TDR
OTDR
Multimeter
Environmental monitor
What happens if a host in a star topology goes down? A token ring

topology?
What happens if there is a cable break on a bus topology? A dual ring
topology?
What is indicated by a flashing green link light?
What might be the problem if none of the NIC lights are working?
What is the difference between alien crosstalk and near-end crosstalk?
Which cable types are immune to the effects of EMI?
How does distance affect attenuation? How does it affect impedance?
What is the single best method to reduce the effects of an impedance
mismatch?
How does an open circuit differ from a short?
What is the difference between a regular cable tester and a cable certifier?
Which tool would you use to find the end of a specific cable within a wiring
closet?
Video/Demo
Time
10.3.1 Troubleshooting the Fault Domain
8:38
10.3.3 Troubleshooting the Link Status
6:53
10.3.5 Troubleshooting Wiring Issues
19:39
10.3.7 Troubleshooting Tools
17:48
Total
52:58
Lab/Activity
Exploring Physical Connectivity

Troubleshooting Physical Connectivity 1

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26 questions
Total Time
About 110 minutes

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Section 10.4: Troubleshooting IP Configuration

Summary
In this section students will learn commands to troubleshoot IP configuration
problems. They will learn how to interpret the output of ipconfig /all for the
following conditions:
Static IP configuration
DHCP configuration
Rogue DHCP server
Incorrectly configured DHCP server
APIPA configuration
Alternate configuration
Commands that can be used on a Windows system to gather network

information include:
arp -a
netstat
netstat -a
netstat -r
netstat -s
nbstat -c
The netsh command is used to clear the ARP cache.

Students will learn to:
Find information about IP configuration settings on Windows and Linux

systems.
Troubleshoot IP configuration problems caused by misconfiguration or
DHCP-related issues.

traffic.
networking devices.

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Network+ Objectives

o Wrong subnet mask
o Wrong gateway
o Ipconfig/ifconfig
o Arp
o Nbtstat
o Netstat
What does the /all switch do when used with ipconfig?

How can you tell if a rogue DHCP server is active on your network?
How do you know if a host is using APIPA?
What is the difference between the netstat and nbtstat commands?
Video/Demo
10.4.1 Troubleshooting IP Configuration
Time
11:36
10.4.2 Using ipconfig
7:43
10.4.3 Using ifconfig
3:24
10.4.10 Using arp, netstat, and nbtstat

Total
12:07
34:50
Lab/Activity
Explore IP Configuration
Troubleshoot IP Configuration Problems 1

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24 questions
Total Time
About 85 minutes

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Section 10.5: Troubleshooting Name Resolution

Summary
This section examines troubleshooting name resolution problems. Students will
learn:
Symptoms of name resolution problems

Tools for troubleshooting DNS name resolution
o nslookup
o dig
o host
Identify, diagnose, and resolve problems with name resolution.

traffic.
networking devices.
Network+ Objectives

o Wrong DNS
o Dig
o Ipconfig/ifconfig
o Nslookup
What are symptoms of name resolution problems?

What is the difference between nslookup and dig?

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Video/Demo
10.5.1 Troubleshooting Name Resolution
10.5.3 Using nslookup and dig
Total
Time
1:54
10:34
12:28

9 questions
Total Time
About 25 minutes

LabSim Network Pro
118
Section 10.6: Troubleshooting Switching

Summary
In this section students will learn how to troubleshoot switches on the network.
Several problems and countermeasures to the problems are presented.
Collisions
Duplex mismatch
Slow link speed
Switching loop
Broadcast storm
Incorrect VLAN membership
Frame errors

Network+ Objectives

o Switching loop
o Port configuration
o VLAN assignment
o Power failure
You have a network connected using switches with a single device

connected to each switch port. Why should you be surprised to see
collisions on this network?
What is a duplex mismatch?
What conditions lead to a broadcast storm?
How can you prevent switching loops from forming?
You move a device from one switch port to another, and now it cannot
communicate with any other device on the network. The switch link lights
are lit. What switch configuration should you check?
Besides the switch configuration, what should you check if you see
excessive frame errors on the switch?

LabSim Network Pro
119
Video/Demo
10.6.1 Switch Troubleshooting
Time
10:43

6 questions
Total Time
About 20 minutes

LabSim Network Pro
120
Section 10.7: Troubleshooting Routing

Summary
This section discusses facts about troubleshooting routing issues. The following
routing problems are discussed:
Cant access hosts outside the local subnet

Cant communicate with any host on a specific network
Cant access the Internet
Remote clients cant access network resources
View the routing table on a device.

Trace the path used between two devices through a network.

traffic.
Network+ Objectives

o Mismatched MTU/MUT black hole
o Bad/missing routes
o Wrong gateway
o Route
How is it possible for all hosts on a subnet to be configured with the wrong
default gateway address?
What is the format for the default route entry in a routing table? What
purpose does the default route serve?
What are the symptoms of a routing loop? How can you identify a routing
loop?

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Why might you escalate routing problems that you observe?

How can proxy ARP settings appear as routing problems?
Video/Demo
Time
10.7.1 Routing Troubleshooting
11:21
10.7.2 Troubleshooting Routing
8:52
Total
20:13
Lab/Activity
Find Path Information 1

Find Path Information 2

10 questions
Total Time
About 50 minutes

LabSim Network Pro
122
Section 10.8: Troubleshooting Wireless

Summary
This section discusses facts about troubleshooting wireless networking issues.
Factors to consider when you have trouble establishing or keeping a wireless
connection are discussed:
Wireless switch
Incorrect configuration
Range and obstructions
Channel interference
Atmospheric and EMI conditions
AP placement
Antennae orientation
Latency

Network+ Objectives
2.4 Given a scenario, troubleshoot common wireless problems:

o Interference
o Signal strength
o Configurations
o Incompatibilities
o Incorrect channel
o Latency
o Encryption type
o Bounce
o SSID mismatch
o Incorrect antenna placement

o Device placement
o Signal strength
Where is the best place to locate your wireless access point?

What type of objects might obstruct radio frequency wireless
transmissions?

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How many channels should separate two different wireless networks?

Which types of wireless networks require line-of-sight connections?
How do range and antenna placement affect wireless networks?
Video/Demo
Time
10.8.1 Factors Affecting Wireless Communications 14:41

10.8.2 Troubleshooting Wireless Connections
Total
9:46
20:13
Lab/Activity
Exploring Wireless Network Problems

Troubleshoot Wireless Network Problems 1

11 questions
Total Time
About 60 minutes

LabSim Network Pro
124
Practice Exams
Summary
This section provides information to help prepare students to take the exam and
to register for the exam.
Students will also have the opportunity of testing their mastery of the concepts
presented in this course to reaffirm that they are ready for the certification exam.
For example, all questions that apply to Objective 1.0: Cables and Connectors
are grouped together and presented in practice exam Network Pro Domain 1:
Cable and Connectors. The following practice exams are available:
Network Pro Practice Exams
Network Pro Domain 1: Cables and Connectors (4 simulation questions)
Network Pro Domain 2: Wired Networking (5 simulation questions)
Network Pro Domain 3: Wireless Networking (4 simulation questions)
Network Pro Domain 4: Network Connection Configuration (5 simulation
questions)
Network Pro Domain 5: Network Services (2 simulation questions)
Network Pro Domain 6: Network Security (3 simulation questions)
Network Pro Domain 7: Network Management (3 simulation questions)
Network Pro Domain 8: Network Troubleshooting (6 simulation questions)
Network Pro Certification Practice Exam (19 simulation questions)
The questions in the Network Pro practice exams above are simulations that are
used to evaluate the students ability to perform required tasks. These individual
questions will take longer for the students to perform than the individual
questions in the Network+ practice exams below.
Network+ Practice Exams
Network+ Domain 1: Network Concepts (167 questions)
Network+ Domain 2: Network Installation and Configuration (45 questions)
Network+ Domain 3: Network Media and Topologies (146 questions)
Network+ Domain 4: Network Management (83 questions)
Network+ Domain 5: Network Security, All Questions (100 questions)
Network+ Certification Practice Exam (100 questions)
The Certification Practice Exams consist of questions that are randomly selected
from the above practice exams for the corresponding exam. Each time the
Certification Practice Exam is accessed different questions may be presented.
The Certification Practice Exams have a time limit of 90 minutes -- just like the
real certification exam. A passing score should verify that the student has
mastered the concepts and is ready to take the real certification exam. The
passing score is displayed on the introduction screen of the certification exams.
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Appendix A: Approximate Time for the Course

The total time for the LabSim for Network Pro course is approximately 50 hours
and 11 minutes. The time is calculated by adding the approximate time for each
section which is calculated using the following elements:
Video/demo times
Approximate time to read the text lesson (the length of each text lesson is
taken into consideration)
Simulations (5 minutes assigned per simulation)
Questions (1 minute per question)
The breakdown for this course is as follows:

Module
Sections
Time
Minute HR:MM
0.0 Introduction
0.1 Course Introduction
0.2 Using the Simulator
5
30
35
:35
40
30
40
25
45
180
3:00
20
20
30
70
140
2:20
35
35
25
95
1:35
1.0 Networking Basics

1.1 Networking Overview
1.2 Network Topologies
1.3 Protocols
1.4 Network Connections
1.5 The OSI Model

2.1 Twisted Pair
2.2 Coaxial
2.3 Fiber Optic
2.4 Wiring Implementation
3.0 Networking Devices

3.1 Network Adapters
3.2 Network Devices
3.3 Internetwork Devices

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4.0 Ethernet
4.1 Ethernet
4.2 Ethernet Specifications
4.3 Connecting Network Devices
25
40
35
100
1:40
70
45
45
80
35
50
15
30
40
410
6:50
25
35
40
50
150
2:30
60
65
65
190
3:10
50
60
40
40
55
20
30
295
4:55
20
10
20
40
60
150
2:30
5.0 Network Implementation

5.1 IP Addressing
5.2 Address Assignment
5.3 Name Resolution
5.4 Routing
5.5 NAT and ICS
5.6 IP version 6
5.7 Multicast
5.8 Voice over IP (VoIP)
5.9 Virtualization

6.1 Wireless Concepts
6.2 Wireless Standards
6.3 Wireless Security
6.4 Wireless Configuration
7.0 Wide Area Networks (WANs)

7.1 WAN Concepts
7.2 Internet Connectivity
7.3 Remote Access

8.1 Network Threats
8.2 Firewalls
8.3 VPNs
8.4 Switch Security
8.5 Authentication
8.6 Secure Protocols
8.7 Detection and Prevention

9.1 Documentation
9.2 SNMP
9.3 Remote Management
9.4 Monitoring
9.5 Optimization

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10.0 Troubleshooting
10.1 Troubleshooting Overview
10.2 Troubleshooting Network Communication
10.3 Troubleshooting Physical Connectivity
10.4 Troubleshooting IP Configuration
10.5 Troubleshooting Name Resolution
10.6 Troubleshooting Switching
10.7 Troubleshooting Routing
10.8 Troubleshooting Wireless
30
30
110
85
25
20
50
60
410
6:50
250
4:10
641
10:41
3011
50:11
Practice Exams
Network Pro Practice Exams
Domain 1: Cables and Connectors (4 questions)
Domain 2: Wired Networking (5 questions)
Domain 3: Wireless Networking (4 questions)
Domain 4: Network Connection Configuration
(5 questions)
Domain 5: Network Services (2 questions)
Domain 6: Network Security (3 questions)
Domain 7: Network Management (3 questions)
Domain 8: Network Troubleshooting (6 ques.)
Network Pro Certification Practice Exam
20
25
20
25
10
15
15
30
90
Network+ Practice Exams

Domain 1: Network Concepts (167 questions)
Domain 2: Network Installation and Configuration
(45 questions)
Domain 3: Network Media and Topologies
(146 questions)
Domain 4: Network Management (83 questions)
Domain 5: Network Security (100 questions)
Certification Practice Exam (100 questions)
167
45
146
83
100
100
Total
Time

LabSim Network Pro
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Lesson Plans

Section 9.3: Remote Management...................................................................... 98

2012 TestOut Corporation (Rev 4/12)

Module 1 Networking Basics

Module 2 Cables and Connectors

Module 3 Networking Devices

Module 5 Network Implementation

Module 6 Wireless Networking

Module 7 Wide Area Networks (WANs)

Module 8 Network Security

Module 9 Network Management

2012 TestOut Corporation (Rev 4/12)

Section 0.1: Course Introduction

Section 0.2: Using the Simulator

Read simulated component documentation and view components to make

Explore a Single Location in a Lab

2012 TestOut Corporation (Rev 4/12)

Section 1.1: Networking Overview

Network Pro Objectives

4.0 Network Connection Configuration

3.5 Describe different network topologies:

2012 TestOut Corporation (Rev 4/12)

Lecture Focus Questions:

1.1.2 Network Types

1.1.3 Networking Terms

Number of Exam Questions

2012 TestOut Corporation (Rev 4/12)

Section 1.2: Network Topologies

Physical topologies identify the physical way the network is wired:

Network Pro Objectives

3.5 Describe different network topologies:

Lecture Focus Questions:

What is defined by the logical topology?

2012 TestOut Corporation (Rev 4/12)

Number of Exam Questions

2012 TestOut Corporation (Rev 4/12)

Section 1.3: Protocols

Network architectures include:

2012 TestOut Corporation (Rev 4/12)

Network Pro Objectives

1.6 Explain the function of common networking protocols

Lecture Focus Questions:

2012 TestOut Corporation (Rev 4/12)

1.3.1 Network Architectures

1.3.3 TCP/IP Protocol Suite

Number of Exam Questions

2012 TestOut Corporation (Rev 4/12)

Section 1.4: Network Connections

Students will learn how to:

View the status of network connections.

Network Pro Objectives

1.3 Explain the purpose and properties of IP addressing:

Lecture Focus Questions:

What two pieces of information is contained within an IP address? How

2012 TestOut Corporation (Rev 4/12)

Configure TCP/IP Settings

2012 TestOut Corporation (Rev 4/12)

Section 1.5: The OSI and TCP/IP Models

Advantages of using the OSI model to discuss networking concepts.

Network Pro Objectives

1.1 Compare the layers of the OSI and TCP/IP models:

2012 TestOut Corporation (Rev 4/12)

Lecture Focus Questions: