LAB MANUAL

BUSINESS COMMUNICATION & SOFT SKILLS LABORATORY

TOPIC

1. Art of Communication
Aim:
To equip the students with the requisite skills to make their communication effective

Content for instruction:

.
1.What is communication?
2.Important features of communication
3.Types of communication.
4. Barriers to effective communication

Students activity:
1.To understand what communication is.
2.To participate in Just A Minute speaking sessions.
3.Describing a person ,place,object,process and a situation.
4.Understand and to practice active listening.
5.To appreciate how to give and receive feedback

Evaluation Pattern:
1.To asses the communication skills of students in JAM sessions.
2.To test the spontaneity of presentation of students ideas in describing a person,place etc
3.To asses the listening skills by conducting audio-visual relevant tests.

2. Hidden Data of Communication

Aim:
To enable the students learn how to deal with the feelings, understand assertiveness
and develop self confidence.
Content for instruction:
1. Skills for dealing with feelings
2. Strategies for developing self confidence
3. Emotional intelligence
Students activity:
1. Students have to enact various role-plays to understand the importance of various
emotions& feelings in communication .
2. Perception checking through different verbal & non-verbal communication situationsTo guess about what might be the other persons intention, motive and reaction.
3. Describing a persons character or behaviour
4. Participate in assertiveness quiz., giving reasons and examples for their replies.
Evaluation Pattern:
1. To conduct assertiveness quiz to know the self confidence and the reaction of the
student .
2. To examine various emotional feelings including assertive response of the
students in brainstorming activities and various other suitable situations .

3. World of Teams
Aim:
To equip the students in understanding the basics of group discussion and decision
making process
Content for instruction:
1.What is a team?
2.Strategies of team formation

3.Strategies for Group Discussion and decision-making

Students activity:
1.To learn what a team is.
2.To learn what the elements of team work are
3. To learn leadership qualities in group discussion activities.
4.To develop decision making strategies in group discussion.
Evaluation Pattern:
1.Testing their initiation, motivation skills ,self confidence, team building, decision
making by conducting GD and mock meetings.

4. Adapting to Corporate World

Aim:
To enable the student to know corporate culture , dressing, corporate etiquette and
the ethical dilemmas present in business.
Content for instruction:
1. Dress code, social etiquette
2. Telephoning skills
3. Business ethics
4.Dining with corporate people
5.Interview skills
Students activity:
1. Participate in business ethics questionnaire, explain reasons for replies with examples.
2. Participate in telephonic role pay.
3 Explain and take part in Dining etiquette quiz..
4. Explain the Dress code and Dress up (make up) oneself assuming a formal situation.
5.Attending mock interviews.
Evaluation Pattern:
1.To estimate the student follow up of corporate culture by conducting various content
based questionnaires.
2.To test the skills of the students by conducting telephonic role play.

3.To observe the students dress code and social etiquette by conducting mock interviews.

5. Business presentation skills:

Aim:
1. To enable the students to familiarize themselves with the types of presentation
skills.
Content for instruction :
1. Oral presentations
2. Business presentations
3. General presentations
Students activity:
1.
2.
3.
4.

Making oral presentations before the audience.

Making technical and business presentations before the audience
Participating in mock meetings.
Sharing the views assuming as a master of a ceremony with the audience.

Evaluation Pattern:
1.Assessing the skills of students in Presentations on the given topic or the topic of their
choice.
2. Evaluating the skills of the students in compeering.