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ProxySG Quick Start Guide

SG600 Series
For compliance model number 600

13

Unpacking the Appliance

Unpack the shipment and verify the contents of the box.


The Blue Coat ProxySG 600 ships with the following components:

x

Blue Coat SG600 appliance

x

Safety and Regulatory Compliance Guide

x

AC power cord

x

Quick Start Guide (this document)

x

Null-modem serial cable

x

x

Racking kit

x

x

Power cord tie-down

2 3

Tasks
1.
2.
3.
4.

Unpacking the Appliance


Connecting the Cables
Verifying the LED Display
Rack Mounting the Appliance

3.

Connect a null-modem serial cable from the ProxySG to a PC (or serial terminal). This connection is used
to perform initial configuration via a direct serial connection.

4.

Connect the socket end of the enclosed power cord into the ProxySG power supply inlet, and then connect
the plug into a power source.

5.

Switch the appliance on.

6.

(Optional) Install the included retaining clip and power cord tie-down to simplify cable management.
a. Attach the cable tie-down by inserting the hooked tip into the appliance and tightening the plastic lock
around the power cable.

5.
6.
7.
8.

Performing Initial Configuration


Logging on and Licensing
Next Steps
Troubleshooting

Rack Mounting the Appliance

The rack mounting kit included with the appliance allows the ProxySG 600 to be installed into 2 or 4 post
equipment racks using the included brackets. These brackets mount the appliance into the rack in a static
position and are not adjustable. An optional slide-rail kit is available. Contact your Blue Coat representative for
more information.

b. Attach the retaining clip using the included flat-head screw.

The following tasks show how to install the appliance into either a 2 or 4 post equipment rack.

Note: The retaining clip cannot be used in conjunction with the optional slide-rail kit.

Software License Agreement

To ensure safety before you begin rack mounting the appliance, follow these instructions:
1. Power off the appliance.

Cable management retaining clip

2.

Disconnect all cables.

3.

Read the Rack Mount Warnings section of the included Safety and Regulatory Compliance Guide.

4.

Take adequate safety and grounding measures to avoid creating an electric shock hazard and to prevent
bodily injury.

To install the SG600 into an equipment rack, you need the following items:

Connecting the Cables

x
Blue Coat recommends connecting the cables and verifying the LED display to ensure proper functionality
before rack mounting the appliance.
Figure 1 shows a typical Blue Coat ProxySG network deployment:

Verifying the LED and LCD Displays

x

#2 Phillips head screwdriver

To install the SG600 into an equipment rack, follow the steps below:
1. Secure the ProxySG 600 into the equipment rack (Figure 5):
a. Find a location on the rack with enough space to mount the ProxySG (1U of space), adequate power,
and proximity to a router and/or switch on the network.

To verify that the appliance has booted and is operational, check the following:
If the Power LED light:

The following installation assumes the network deployment shown in Figure 1 is present. For other deployment
options, see the ADN Deployment Guide and the WCCP Reference Guide, available for viewing at:
https://bto.bluecoat.com/documentation/pubs/view/SGOS 5.5.x

Rack-specific screws/hardware (not included)

x

Is amber, the appliance is on, but the OS has not loaded.

x

Blinks amber to green, the OS has loaded but is not configured.

x

Is green, the OS has loaded and is properly configured.

b. Slide the appliance into the selected rack location and mount using (4) equipment rack screws2 on
each side of the appliance.
Note: Equipment rack screws and associated hardware is not included with the Blue Coat ProxySG 600. If
you cannot locate the equipment rack screws, please refer to the instruction manual included with your
equipment rack.

If the System LED light:


x Is green, the appliance is functioning properly.

x

Is amber, the appliance has encountered a warning.

x

Is flashing amber, the appliance has encountered a critical problem.

x

Is OFF, the appliance has not determined the system status.

until the appliance has finished booting.


The LCD displays
x After first time bootup, the LCD displays
x After configuration, it scrolls through the health statistics of the system.
The following image (Figure 4) shows the location of all the major control functions located on the front panel of
the ProxySG 600 Series appliance:

Before connecting the ProxySG into your network, disconnect the existing LAN switch network cable from the
WAN router.
To attach the cables (Figure 2):
1. Connect the network cable from the LAN switch and plug it into 1:1 port network interface on the ProxySG.
2.

Connect a network cable from the WAN router to the 1:0 port network interface on the ProxySG. The
interface auto-negotiates 10/100/1000 Base-T speed and duplex settings.

Note: The multi-port bridging card is optional and does not come preinstalled in all Blue Coat ProxySG 600
series appliances. Contact your Blue Coat representative for more information on optional upgrades.

Flip over to complete the installation

53

b. To activate a license from the Sky Management Console, navigate to the License page: Configure >
Device > Licensing.

Performing Initial Configuration

c. Enter your existing BlueTouch Online credentials and click Request license (for the Advanced
Management Console) or Submit credentials and install license (for the Sky Management Console).

You must have the following network information on hand to perform initial configuration:
x

ProxySG IP address and Name

x

Subnet mask

x

Primary DNS server IP address

x

Default Gateway IP address

x

Link Settings (speed and duplex)

x

Administrator ID and Password

x

Director IP address (if using Director)

To access the ProxySG command-line interface and run the configuration wizard:
1. Confirm that a null modem serial cable is connected from the ProxySG appliance to your workstation serial
port. For cabling instructions, see Connecting the Cables.
2.

Open a terminal emulation program (such as Windows HyperTerminal).


Baud rate: 9600 bps

Data bits: 8

Parity: none

Stop bits: 1

Note: The ProxySG ships with a 60-day trial license. The appliance can be registered and licensed any time
during that period.

73

Next Steps

This section lists additional resources to help educate users on use of the ProxySG appliance.
Context-sensitive information about the
ProxySG

Online Help. To access, click the Help button in the Sky


Management Console or Management Console.

Reference Documentation

Configuration and Management Guide (CMG), a collection of


volumes documenting ProxySG features. To access, click the
documentation link in the Sky Management Console or
Management Console interfaces, or visit:
https://bto.bluecoat.com/documentation/pubs/view/SGOS 5.5.x

Flow control: none

3.

Configure the terminal emulation software to the following settings:

4.

Power on the ProxySG appliance and then press <Enter> three times on the workstation.

5.

Blue Coat Knowledge Base, available at:


https://kb.bluecoat.com

Blue Coat User community

Blue Coat Support Forums, available at:


https://forums.bluecoat.com/

Choose a configuration method:


x [Manual Setup@6HOHFWWKLVPHWKRGLI\RXDUHFRQILJXULQJWKH3UR[\6*ZLWKRXW'LUHFWRU %OXH&RDWV
central management solution).
x [Director-managed setup] Select this method if you are registering this ProxySG with Director. You will
need the Director appliance IP address and registration password. To continue with Director-managed
setup, go to step 7.

6.

Answers to frequently asked questions

7.

Enter the network configuration options when prompted. If your ProxySG is connected to the network, the
configuration wizard will attempt to verify DNS server addresses and auto-detect link settings.

BlueTouch Online (formerly WebPower) BlueTouch Online https://bto.bluecoat.com allows you to create
new technical support cases, review and comment on open cases at any time. You also have access to
exclusive Blue Coat support materials, installation notes, and updates. To obtain a BlueTouch Online login, go to
https://bto.bluecoat.com/requestlogin
Blue Coat Support Offerings For a list, see http://www.bluecoat.com/support/overview

Recycling Information
RECYCLE YOUR OLD BLUE COAT APPLIANCE! Blue Coat offers an easy and sustainable way to recycle
your decommissioned Blue Coat appliances. Simply use your new shipping box to send us your old appliance,
absolutely free of charge. For details and shipping information, please visit: http://www.bluecoat.com/company/
environment/productrecycling

Blue Coat Training, available at:


https://www.bluecoat.com/support/training

Deployment planning and consultation

Blue Coat Professional services, available at:


https://www.bluecoat.com/support/professionalservices

1.

FAST AND EASY TO USE


Use your new appliance carton to ship us your old technology

2.

PROTECTS PEOPLE AND THE PLANET


Responsible technology recycling is good for business and the environment

3.

ABSOLUTELY FREE
We cover all the costs, including Shipping

4.

COMPLETE DETAILS
http://www.bluecoat.com/company/environment/productrecycling

Technical Support

Blue Coat Support, available online at:


https://www.bluecoat.com/support/overview
Contact Blue Coat by telephone in North America at (866) 9822628 or +1(408) 220-2299.

x Virtually in-path using WCCP


x [Other Solution] Select this solution for all other deployments. Selecting this sets the Advanced
Management Console as the default interface. This solution is typically for Full Proxy Edition owners.

How to Contact Support For the current list of regional customer support phone numbers, go to:
http://www.bluecoat.com/support/contactsupport/
When contacting Blue Coat Systems for technical phone support or to set up an RMA, be prepared to provide
your serial number to verify entitlement. If you do not have your serial number, supply Blue Coat with your
Support Contract Number, which can be found on your Support Contract Certificate.
If you have purchased a Support Contract but have not received a Support Contract Certificate, go to:
http://www.bluecoat.com/support/customercare/

Classroom and web-based training

x Physically in-path
x Any other

Service Information

WHY RECYCLE? According to the Silicon Valley Toxics Coalition, nearly 80% of U.S. e-waste is discarded
in toxic waste dumps around the world. Without proper recycling, hazardous chemicals and other materials
pose serious environmental and health risks. By offering a free and easy-to-use take-back program, Blue Coat
enables businesses to efficiently and responsibly dispose of used technology. Find out how!

Select how this ProxySG will be deployed:


[Acceleration] Select this solution for simplified configuration of acceleration deployments. Selecting
acceleration sets the Sky Management Console as the default interface. This solution is typically for
Acceleration Edition owners.
If you select acceleration, you must choose one of the following physical deployment options:

83

Troubleshooting

This section describes how to troubleshoot several hardware problems.


Problem: The system does not power up.
Solution: Check the power cords and verify that the outlet is receiving power.

63

Logging on and Licensing the Appliance

After your ProxySG is configured for network access, complete the installation by verifying network connectivity
and registering and licensing the appliance.
To complete the ProxySG installation:
1. Verify that you can log into the appliance via the Web browser. To log into the appliance:
a. Enter the ProxySG IP address into your web browser's Address or Location box using the following
format: https://proxy_ipaddress:8082.
b. Enter the user name and password specified during configuration to access the management interface.
The management interface loads within your browser window.
2.

After login, register and activate your license. If you have a Full Proxy Edition license, go to step a; if you
have an Acceleration Edition license, go to step b.
a. To activate a license from the Advanced Management Console, navigate to the License page:
Maintenance > Licensing > Install and click Retrieve. The request License Key dialog displays. Go to
step c to finish licensing the appliance.

Problem: The System and Power LEDs are green, but there is no network connectivity.
Solution: Check the network connections to verify that they are not loose. Otherwise, the problem might be a
bad network cable or an issue with the router/switch.
Problem: ,DPXQDEOHWRDFFHVVWKH3UR[\6*VPDQDJHPHQWFRQVROHXVLQJP\EURZVHU
Solution: Check all network configuration information, the subnet mask and default-router configurations, and
that no other devices on the network are attempting to use the same IP address.
Problem: I receive an invalid certificate warning when attempting to access the management console using
my browser.
Solution: This is normal. The ProxySG generates a self-signed certificate upon initial configuration. You can
VDIHO\LJQRUHWKHZDUQLQJRULPSRUWWKH3UR[\6*VFHUWLILFDWHLQWR\RXUEURZVHUWRDYRLGIXWXUH
warnings.
Additional troubleshooting resources:
x Blue Coat Knowledgebase: https://kb.bluecoat.com/

x

Blue Coat User Community: http://forums.bluecoat.com

Americas:
Blue Coat Systems Inc.
410 North Mary Ave
Sunnyvale, CA 94085-4121

Rest of the World:


Blue Coat Systems International SARL
3a Route des Arsenaux
1700 Fribourg, Switzerland

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