Exam MB2-867

Microsoft Dynamics CRM 2011

Installation and Deployment
6/19/2013

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Exam MB2-867:

Microsoft Dynamics CRM 2011 Installation and

Deployment
Published:

October 19, 2011

Language(s):

English, English, French, German, Italian, Japanese, Russian, Spanish, Portuguese

(Brazil), Chinese (Simplified)

Audience(s):

IT Professionals

Technology:

Microsoft Dynamics CRM 2011

Type:

Proctored Exam

How To Get It: Schedule your exam through the following exam provider:
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Overview
Preparing for an Exam
This certification exam measures your ability to understand and articulate how to install and deploy Microsoft
Dynamics CRM 2011 including planning the installation, installing Microsoft Dynamics CRM 2011 Server,
installing and deploying the Microsoft Dynamics CRM 2011 Email Router, installing and deploying the
Microsoft Dynamics CRM 2011 Client for Microsoft Office Outlook, configuring Microsoft Dynamics CRM
2011, and upgrading to and redeploying Microsoft Dynamics CRM 2011.
Exam Topics Covered
The following list includes the topic areas covered on this exam.
Planning the Installation
Installing Microsoft Dynamics CRM 2011 Server
Installing and Deploying the Microsoft Dynamics CRM 2011 Email Router
Installing and Deploying the Microsoft Dynamics CRM 2011 Client for Outlook
Configuring Microsoft Dynamics CRM 2011
Upgrading to and Redeploying Microsoft Dynamics CRM 2011
Audience Profile
This exam is intended for novice and experienced system administrators, implementation consultants, system
integrators, technical staff, and support professionals who plan to install and deploy Microsoft Dynamics CRM
2011.
Additional Skills Recommended:

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General working knowledge of: Windows Server 2003, Windows Server 2008 R2, Active Directory, claimsbased authentication using ADFS 2.0, IIS, Microsoft Exchange Server, Microsoft SQL Server database
administration, and Microsoft Outlook.
Credit Toward CertificationWhen you pass Exam MB2-867: Microsoft Dynamics CRM 2011 Installation and
Deployment, you complete the requirements for the following certification(s):
Microsoft Dynamics Certified Technology Specialist

Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of
Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not
identify the format in which exams are presented. Please use this preparation guide to prepare for the exam,
regardless of its format.
Skills Measured
Skills Being MeasuredThis exam measures your ability to accomplish the technical tasks listed below.The
percentages indicate the relative weight of each major topic area on the exam.The higher the percentage, the
more questions you are likely to see on that content area on the exam.
The information after This objective may include but is not limited to is intended to further define or scope the
objective by describing the types of skills and topics that may be tested for the objective. However, it is not an
exhaustive list of skills and topics that could be included on the exam for a given skill area. You may be tested
on other skills and topics related to the objective that are not explicitly listed here.
Planning the Installation (17 percent)
Identify the supporting components of a Microsoft Dynamics CRM 2011 implementation.
This objective may include: Active Directory; ADFS 2.0; supported email systems for the Email
Router; Outlook Client; Reporting Extensions; Language Packs; compatibility with SQL Server
2008 and later; compatibility with Microsoft Office SharePoint Server 2007 and later;
compatibility with Windows Server 2008 and later
Plan the implementation.
This objective may include: planning multiple-server deployment; Microsoft Dynamics CRM
2011 licensing model and license types; planning Active Directory rights; planning multiple
organizations; switching between editions
Indentify infrastructure requirements, hardware requirements, and software requirements.
This objective may include: requirements for each of the Microsoft Dynamics CRM
components; requirements for supporting technologies; planning for the number and location of
server roles and groups
Plan installation user privileges.
This objective may include: user rights; creating security groups
Installing Microsoft Dynamics CRM 2011 Server (19 percent)
Install services and components.
This objective may include: identifying specific accounts for Microsoft Dynamics CRM services
Install the Microsoft Dynamics CRM 2011 server.
This objective may include: installing sample data; developing a pre-installation checklist;
command line installation; troubleshooting issues that prevent successful installation; registering
the installation; registering for Windows Updates; deploying a single server; deploying multiple
servers
Deploy a Microsoft Dynamics CRM website.
This objective may include: using Host Headers, when to use HTTPS
Installing and Deploying the Microsoft Dynamics CRM 2011 Email Router (15 percent)
Install the Microsoft Dynamics CRM 2011 Email Router.
This objective may include: supported email systems ; supported Windows operating systems
Configure the Microsoft Dynamics CRM 2011 Email Router.
This objective may include: creating incoming and outgoing email profiles; running the Rule

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Deployment Wizard against Exchange Server; tracking token and smart matching options; using
forward mailbox and individual mailbox monitoring; configuring the deployment and specifying
default profiles; configuring users with the appropriate messaging options
Installing and Deploying the Microsoft Dynamics CRM 2011 Client for Outlook (16 percent)
Identify supported Outlook versions and supported browsers.
This objective may include: 32-bit and 64-bit Outlook clients and Internet browsers
Install the Microsoft Dynamics CRM 2011 Client for Outlook.
This objective may include: command line installation; deployment options; installing from the
Microsoft Dynamics CRM web application; identifying upgrade options; register for Windows
Updates
Configure the Microsoft Dynamics CRM 2011 Client for Outlook.
This objective may include: working on-line and off-line; configuring local data groups;
configuring for multiple organizations
Configuring Microsoft Dynamics CRM 2011 (16 percent)
Install reporting extensions.
This objective may include: identifying when reporting extensions are required; using different
accounts for the application pools in IIS; when to use the Microsoft Dynamics CRM fetch
extension plug-in
Configure Microsoft Dynamics CRM 2011 for Internet-facing deployment.
This objective may include: identifying IFD and website requirements; implementing claimsbased authentication by using Secure Token Services; using AD FS 2.0 as the Secure Token
Service
Plan and configure high availability options.
This objective may include: clustering SQL Server; multiple Microsoft Dynamics CRM servers;
network load balancing
Upgrading to and Redeploying Microsoft Dynamics CRM 2011 (17 percent)
Plan an upgrade.
This objective may include: identifying supported and unsupported components; SQL Server
considerations; planning for changes in server URL; upgrading versions earlier than Microsoft
Dynamics CRM 4.0; selecting the most appropriate upgrade method (in-place or migration
upgrade)
Move a Microsoft Dynamics CRM organization to new computers by using the Deployment Manager.
This objective may include: identifying the redeployment process; Active Directory
considerations; creating and importing organizations; MUI packs; changing an organizations
details; deleting an organization
Upgrade multiple servers.
This objective may include: upgrading a Microsoft Dynamics CRM 4.0 deployment; upgrading
other components, such as the Email Router
Preparation Materials
Preparation Tools and Resources To help you prepare for this exam, Microsoft Learning recommends that you
have hands-on experience with the product and that you use the following training resources. These training
resources do not necessarily cover all of the topics listed in the "Skills Measured" tab.
Learning Plans and Classroom Training
80296A: Microsoft Dynamics CRM 2011 Installation and Deployment (2 Days)
Microsoft E-Learning
80296AE: Microsoft Dynamics CRM 2011 Installation and Deployment (8 Hours)
Microsoft Press BooksThere are no Microsoft Press books currently available.
Practice Tests There are no practice tests currently available.
Microsoft Online Resources
Installation and Deployment online topics can be found in Online Help within the Microsoft Dynamics CRM

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product and the Resource Center for Microsoft Dynamics CRM Online.

Microsoft Dynamics CRM Team Blog

Microsoft Dynamics CRM Online Team Blog
Microsoft Dynamics CRM on MSDN
Microsoft Dynamics CRM 2011 Implementation Guide
Microsoft Dynamics CRM 2011 for Outlook Installing Guide for use with Microsoft Dynamics CRM Online
Community
Have Questions? For advice about training and certification, connect with peers:
Visit the training and certification forum
For questions about a specific certification, chat with a Microsoft Certified Professional (MCP):
Visit our MCP newsgroups
To find out about recommended blogs, Web sites, and upcoming Live Meetings on popular topics, visit our
community site:
Visit the Microsoft Learning community

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