HP XP P9000 Performance Advisor FAQ

HP StorageWorks P9000 Performance Advisor
Software Frequently Asked Questions

This guide describes the frequently asked questions on HP StorageWorks P9000 Performance Advisor Software
product (P9000 Performance Advisor). This guide is intended for users and HP service providers who have
knowledge of the HP StorageWorks P9000 disk arrays hardware and software, and storage systems.
Part Number: T1789-96336

5 edition: April 2012
Copyright 2012 Hewlett-Packard Development Company, L.P.

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Contents
1 HP StorageWorks P9000 Performance Advisor ...................................... 7
Overview ................................................................................................................................... 7
P9000 Performance Advisor log collection tool ............................................................................... 7
2 Troubleshooting P9000 Performance Advisor issues ................................ 9

Troubleshooting installation issues ................................................................................................. 9
P9000 Performance Advisor installation does not complete and rolls back ................................... 9
Management station installation stops with Data Execution Prevention Error for tar.exe error ........ 11
P9000 Performance Advisor host agent installation fails .......................................................... 11
P9000 Performance Advisor OpenVMS host agent service fails to start on system reboot ............. 13
P9000 Performance Advisor Database Listener service does not start after installation or
upgrade ............................................................................................................................ 14
Connection not established with real-time server on the host agent ............................................ 14
Unaligned access warning when starting or stopping P9000 Performance Advisor Linux host agent
services ............................................................................................................................. 15
P9000 Performance Advisor upgrade does not complete ......................................................... 16
Performance Advisor security and tomcat services does not start after an installation ................... 17
Troubleshooting configuration issues ............................................................................................ 17
Host agent records do not appear in P9000 Performance Advisor after an install or upgrade ....... 17
Data collection failure after installing or upgrading P9000 Performance Advisor ......................... 22
P9000 Performance Advisor Oracle database connection failure .............................................. 26
HP StorageWorks P9000 Performance Advisor Database service initialization failure .................. 26
Real-time server error: Selected component is not connected to the XP Disk Array or no activity
happening on the component .............................................................................................. 28
Users not added for P9000 Performance Advisor Native authentication ..................................... 28
Event log not updated ......................................................................................................... 29
Troubleshooting web client issues ................................................................................................ 29
Unable to launch P9000 Performance Advisor ....................................................................... 29
P9000 Performance Advisor displays exclamation mark .......................................................... 35
Troubleshooting Oracle patch installation issues ............................................................................ 36
P9000Watch issues .................................................................................................................. 39
Array type not seen in P9000Watch ..................................................................................... 40
P9000Watch has missing ports ........................................................................................... 40
CLUI issues .............................................................................................................................. 40
CLUI commands fail if invalid user credentials are given during CLUI installation ......................... 52
CLUI command gives Java error ........................................................................................... 41
Classpath error .................................................................................................................. 42
Install script exits with an error ............................................................................................. 42
Multiprocessor optimization ........................................................................................................ 42
Maintaining versions for host agent logs ...................................................................................... 43
3 Error messages ................................................................................ 45

Installation error messages ......................................................................................................... 45
Configuration and usage error messages ..................................................................................... 48
HP StorageWorks P9000 Performance Advisor Software Frequently Asked Questions
CLUI errors messages ................................................................................................................ 52
4 Frequently Asked Questions ............................................................... 53

P9000 Performance Advisor Licensing .........................................................................................
P9000 Performance Advisor database management .....................................................................
Array dashboard and threshold settings .......................................................................................
Configuration and performance data collections ...........................................................................
P9000 Performance Advisor real-time charting .............................................................................
P9000 Performance Advisor troubleshooting ................................................................................
Alarms and alarms history .........................................................................................................
Charts .....................................................................................................................................
Predict variations in LDEVs response time .....................................................................................
Array View ..............................................................................................................................
P9000 Performance Advisor installation and upgrade questions ......................................................
Configuration FAQs ..................................................................................................................
General FAQs ..........................................................................................................................
53
59
66
69
70
74
76
78
83
84
84
88
95
5 Support and other resources .............................................................. 97

Contacting HP .......................................................................................................................... 97
Related information ................................................................................................................... 97
Typographic conventions .......................................................................................................... 99
Tables
1 Installation error messages ....................................................................................... 45
2 Configuration and usage error messages ................................................................... 48
3 Error messages ....................................................................................................... 52
4 Limiting the amount of disk array history records per transfer from the web server ............ 88
5 Users database backup and restore .......................................................................... 88
6 Configuring the alarm dispatch engine on the web server ............................................ 88
7 Configuring the e-mail (SMTP) courier on the web server for alarms ............................... 89
8 Configuring SMTP_Rpt_Compress for reports .............................................................. 90
9 Configuring the e-mail (SMTP) courier on the web server for reports .............................. 90
10 Formatting and content of SNMP trap messages sent by P9000 Performance Advisor ...... 91
11 Configuring the host agent: ManagementStation.Hostname .......................................... 92
12 Configuring the host agent: ManagementStation.PollIntervalMilliSeconds ........................ 93
13 Configuring the password required to access P9000 Performance Advisor ...................... 93
14 Disabling recover alarm notification .......................................................................... 93
15 Configuring the host agent: Logger.DebugLevel ........................................................... 94
16 Configuring the host agent: Logger.LogFileSize ........................................................... 94
17 Configuring the host agent: Logger. LogFileSize .......................................................... 94
18 Configuring the host agent: Protocol .......................................................................... 95
19 Document conventions ............................................................................................. 99
1 HP StorageWorks P9000 Performance

Advisor
Overview
HP StorageWorks P9000 Performance Advisor Software collects, monitors, and displays the
performance of XP and P9000 disk arrays. P9000 Performance Advisor collects performance data
for individual components such as LDEV, CHIP/CHA, ACP/DKA, DKC, and MP blades (applicable
for only P9000 disk arrays). P9000 Performance Advisor is a web-based application that includes
the following resources:
This document addresses the frequently asked questions on HP StorageWorks P9000 Performance
Advisor Software (P9000 Performance Advisor). These FAQs are compiled periodically and the
document is available at the following location: www.hp.com/go/PerformanceAdvisor-support-docs.
For more information on different manuals provided for P9000 Performance Advisor, see Related
information.
NOTE:
In versions prior to v5.0, P9000 Performance Advisor is called XP Performance Advisor.
P9000 Performance Advisor log collection tool

The P9000 Performance Advisor log selection tool is an utility provided with P9000 Performance
Advisor. If you encounter issues with P9000 Performance Advisor that might require support
intervention, this utility can be used to collect data required for analysis when you reproduce the issue.
The log can be generated at the following different levels:
Error
All
Debug
Fatal
Info
Warn
Off
The log details can be saved (compressed zip format) and provided to the HP P9000 Performance
Advisor Support team for further offline analysis of the issue. Once the log is provided, you can set
the log level as 'Off'.
You can access this utility by entering your server name followed by /pa, and xppaLogChanger.jsp
in the browser address line.
http(s)://[server name]/pa/xppaLogChanger.jsp.
You can also access this utility over a secure connection, the url is https://[server
name].[domain name]/pa/xppaLogChanger.jsp.
If the DNS server cannot locate the management station and open the default P9000 Performance
Advisor applet, enter http(s)://[IP address]/pa/xppaLogChanger.jsp.
To generate the log, do the following:
1.
2.
3.
Select the log level.

Select the required XPPA Class from the list.
Click Apply Changes.
The data is written in to PA.log that is available at the following location:
%HPPS_HOME%\pa\tomcat\logs
For example, if you select Error as the log level for any XPPA class, all the error messages that are
generated for that particular class are provided in the PA.log file.
For offline analysis, HP recommends that you select all the XP PA classes and set the log level as 'All'
to obtain complete information of all the classes and levels in the log file. You have to send all the
PA*.log files for analysis to the HP P9000 Performance Advisor Support team in a compressed
format.
2 Troubleshooting P9000 Performance

Advisor issues
This chapter discusses the following:
Troubleshooting installation issues on page 9

Troubleshooting configuration issues on page 17
Troubleshooting web client issues on page 29
Troubleshooting Oracle patch installation issues on page 36
Installation error messages on page 45
Each of the troubleshooting scenarios described in the above-mentioned sections have a description
of the issue, cause, action to be taken, results, and next steps.
Troubleshooting installation issues

This section discusses troubleshooting P9000 Performance Advisor and host agents installation, or
upgrade related issues.
P9000 Performance Advisor installation does not complete and rolls back
While installing P9000 Performance Advisor, the installation might stop and roll back.
Cause
The Loopback adapter might not be configured on your management station.
Resolution
Configure a Loopback Adapter on your management station. For more information, see the HP
StorageWorks P9000 Performance Advisor Software Installation Guide. For document download
location, see Related information on page 97.
Cause
The C:\Windows\System32\drivers\etc\hosts file is modified.
Resolution
Revert the changes made in the C:\Windows\System32\drivers\etc\hosts file. HP recommends
that you do not tamper the entries for the localhost in this file.
Cause
P9000 Performance Advisor database related folders and services still exist on your management
station.
Resolution
If a previous version of P9000 Performance Advisor has been removed, verify that the Oracle folders
and services for P9000 Performance Advisor have been removed.
To remove existing P9000 Performance Advisor Oracle database instance:
1.
Select Start > Run and type services.msc in the command line.
The Services dialog box appears.
2.
3.
Right-click HP StorageWorks P9000 Performance Advisor Database service and select Stop from
the drop-down list. Repeat the step for stopping the HP StorageWorks P9000 Performance Advisor
Database Listener service.
Select Start > Run and type appwiz.cpl in the command line.
4.
5.
Remove Oracle from the list of programs.

Go to <Windows_Volume>:\Program Files and delete the folder for Oracle.
6.
Reboot your management station, so that Oracle is completely removed.
Cause
The %Oracle_HOME%, %ORACLE_SID%, or %CATALINA_HOME% environment variables might be
configured for other applications use.
Resolution
Delete or rename the %Oracle_HOME%, %ORACLE_SID%, or %CATALINA_HOME% environment
variables and start the installation again. P9000 Performance Advisor installation fails if these
environment variables already exist on the management station. After the installation completes,
recreate these environment variables or rename them to their original names.
After installation, verify that the P9000 Performance Advisor service has started and try to launch
P9000 Performance Advisor.
Cause
When you remove P9000 Performance Advisor on a management station, the contents of the
<Windows_Volume>:\windows\system32\config\Oracle directory does not get removed.
So, re-installation fails.
Resolution
Delete the C:\windows\system32\config\Oracle directory before re-installing P9000
Performance Advisor on the management station.
10
Troubleshooting P9000 Performance Advisor issues
Management station installation stops with Data Execution Prevention Error for
tar.exe error
Cause
While installing P9000 Performance Advisor, you might see the Data Execution Prevention
Error for tar.exe error.
Resolution
Complete the following steps to resolve this error:
1.
Right-click My Computer and select Properties from the drop-down list.
2.
In the System Properties window, click the Advanced tab.
3.
Under Performance, click Settings.
4.
In the Performance Options window, click the Data Execution Prevention tab.
5.
Check the Turn on DEP for essential Windows programs and services only and click Apply.
6.
Click OK on the Performance Options window and System Properties window to save the changes,
and close the windows.
Restart the P9000 Performance Advisor installation.
P9000 Performance Advisor host agent installation fails

While installing the P9000 Performance Advisor Windows, UNIX, or OpenVMS Integrity Server
(IA-64) host agent, the installation might fail.
Cause
If the installation fails on a UNIX host, the Path system variable on your host is not set to the installed
JRE location. So, while installing a P9000 Performance Advisor UNIX host agent, the installation might
fail displaying the following error:
JAVA not found
The reason might be that the Path system variable on your host is not pointing to the location where
JRE is installed.
Resolution
Set the Path system variable to the location, where JRE is installed on your UNIX host.
PATH=$PATH:/<java_installed_location>/java <ver>/bin
For example, PATH=$PATH:/<java_installed_location>/jre1.5/bin
Type echo %path% in the command prompt window to verify that the Path variable is updated.
The output lists the paths that are set on your UNIX host agent, and should include %jre <ver>%\
bin.
Resume the installation and verify that the P9000 Performance Advisor host agent services have
started. For more information, see the HP StorageWorks P9000 Performance Advisor Software
Installation Guide. For document download location, see Related information on page 97.
11
Cause
If the installation fails on a Windows host, the disk management services might be active.
Resolution
Stop the disk management services on your Windows host. For more information, see the user manual
provided for the respective Windows operating platform.
Cause
If the installation fails on an OpenVMS Integrity Server (IA-64) host, the quota required for P9000
Performance Advisor host agent might not be configured. So, after the P9000 Performance Advisor
OpenVMS Integrity Server (IA-64) host agent installation, the HP StorageWorks P9000 Performance
Advisor Hostagent service might fail to start automatically. When you enter show queue at the system
prompt, the following is shown:
$ show queue
Batch queue REALTIMEBATCH, available, on VMS84::
Entry Jobname Username Status
----- ------- -------- -----2 STARTREALTIME SYSTEM Executing
Batch queue XPPABATCH, idle, on VMS84::
Batch queue XPPABATCH, idle indicates that the HP StorageWorks P9000 Performance Advisor
Hostagent service has not started.
Resolution
Perform the steps listed to resolve the error:
1.
Enter $ mc sysgen at the system prompt.
2.
Set the following quota:
3.
SYSGEN>SET PQL_DPGFLQUOTA 7000000

SYSGEN>SET PQL_MPGFLQUOTA 7000000
SYSGEN>WRITE CURRENT
SYSGEN>WRITE ACTIVE
Enter SYSGEN>EXIT.
4.
Enter $set def SYS$SYSDEVICE:[VMS$COMMON.SYSEXE] at the system prompt.
5.
Enter $mcr authorize.
6.
Enter the following at the UAF prompt:

UAF>mod system/enqlm=32767/bytlm=10000000/pbytlm=100000/jtquo=4096/
pgflquo=7000000
7.
Enter UAF>exit to close the UAF session.
8.
Log out of the current session and log in again.
9.
Remove the existing instance of the P9000 Performance Advisor OpenVMS Integrity Server (IA-64)
(IA-64) host agent and then install the host agent again. For more information, see the HP
StorageWorks P9000 Performance Advisor Installation Guide. For document download location,
see Related information.
12
For more information on the quota management in an OpenVMS Integrity Server (IA-64) host, see
http://h71000.www7.hp.com/doc/732final/6048/6048pro_007.html#index_x_2704.
Cause
Required disk space is not available in the host agent install directories.
Resolution
Ensure that at least 1 GB disk space is available for copying the host agent executable on the respective
hosts.
Cause
Incompatible host agent versions might have been downloaded to the respective operating system
specific hosts.
Resolution
Ensure that the host agent version you download from the P9000 Performance Advisor Support screen
is supported by the respective host specific operating platform. For more information, see HP
StorageWorks P9000 Performance Advisor Software OS Support Matrix. For document download
Resume and complete the installation. Verify that the Windows and UNIX host agent services have
started, and if the host agent records are displayed in the Host Information table on the Array View
screen (Monitoring > Array View > Host Information). You can also see the chapter on communicating
with hosts in the HP StorageWorks P9000 Performance Advisor Software User Guide. For document
download location, see Related information on page 97.
P9000 Performance Advisor OpenVMS host agent service fails to start on system
reboot
Cause
After rebooting an OpenVMS Integrity Server (IA-64) host where the P9000 Performance Advisor
host agent is installed, it is observed that the host agent service might not start automatically.
Resolution
1.
Ensure that the TCP/IP services are active on the OpenVMS Integrity Server (IA-64) host.
2.
Enter the following command in the sys$manager:systartup_vms.com file.

@[SYS$STARTUP]xppa.com
3.
Save changes and close the file.
You can also manually restart the host agent services.
13
P9000 Performance Advisor Database Listener service does not start after
installation or upgrade
After installing or upgrading P9000 Performance Advisor, the HP StorageWorks P9000 Performance
Advisor Database Listener service might not start automatically.
Cause
The HP StorageWorks P9000 Performance Advisor Database Listener service might not have started
after an upgrade. It can be due to an incorrect DNS name or a change in port number mentioned in
the listener.ora and tnsnames.ora files.
Resolution
Start the HP StorageWorks P9000 Performance Advisor Database Listener service manually by
completing the following steps:
1.
Open the listener.ora and tnsnames.ora files available in the following location:
%PADB_HOME%\oradb\ADMIN\NETWORK.
2.
If an incorrect DNS name is specified, replace it with the correct DNS name of the management
station. If the problem persists, replace the DNS name with the IP address of the management
station.
If a different port number is specified, change the port number to 1521, as P9000 Performance
Advisor uses port 1521 for the HP StorageWorks P9000 Performance Advisor Database Listener
service.
3.
Restart the HP StorageWorks P9000 Performance Advisor Database Listener service.
Go to Start > Run and type services.msc. In the Services dialog box, verify that the HP
StorageWorks P9000 Performance Advisor Database Listener service has started.
Connection not established with real-time server on the host agent

If you are not able to connect to the real-time server on a host agent, one of the following error
messages are displayed:
Performance Advisor could not recognize the Real Time Server on the
host agent <host agent name>. This could be due to the Real Time Server
not running on the selected host agent or the host agent name is not
found.
Error occurred while connecting to Real Time Server. This could be due
to the Real Time Server not running on the host agent, or the same host
agent is already being used for real time collection by another instance
of Performance Advisor.
Cause
It may be due to the following reasons:
Real-time service is not running on the selected host agent.
P9000 Performance Advisor host agent is not responding to your requests, as the specified host
name does not exist.
14
Check if another user accessing the same management station has triggered another real-time
performance data collection. If you try to connect to a host agent that is already collecting the
real-time data initiated through another instance of P9000 Performance Advisor, the existing
connection is discontinued and the above-mentioned error message is displayed.
Resolution
To overcome the issue, perform the following steps:
1.
Verify if the real-time server (HP P9000 Performance Advisor RealTime Server) is running on the
host. Restart the service if it has stopped.
For P9000 Performance Advisor Real-time to run, the management station (MS) must be able to
ping the host agent (HA) using the hostname(FQDN) of the HA.
2.
Verify if the host agent name displayed in P9000 Performance Advisor is correct. It appears in
the HostAgent list on the RealTimeChart screen.
You can also ping the host agent to check if it is responding to your requests. The host agent
name should be the same as displayed under HostAgent in the RealTimeChart screen.
Also, verify if there is a correct mapping of the IP address to the host name. You can find this
mapping information in the <Install_drive>:\Windows\System32\drivers\etc\hosts
file on your management station. If the mapping between the IP address and the corresponding
host name is incorrect, edit the hosts file to replace the existing IP address with the new one
and save the changes. Ensure that the IP address and the host name are separated by a space.
Unaligned access warning when starting or stopping P9000 Performance Advisor

Linux host agent services
After installing P9000 Performance Advisor Linux host agent, you might observe the following
Unaligned access to warning when starting or stopping the host agent services.
Cause
The warning message is due to a known issue in JRE v1.6. For more information, see http://
java.sun.com/javase/6/webnotes/Itanium6u11.html.
Resolution
Ignore the warning message, as it does not prevent the starting or stopping of the host agent services.
15
P9000 Performance Advisor upgrade does not complete

While upgrading P9000 Performance Advisor, the upgrade might fail.
Cause
The %PADB_HOME% environment variable is not set correctly.
Resolution
Verify the location pointed to the %PADB_HOME% environment variable.
1.
2.
3.
Click Environment Variables.
4.
In the System variables section, verify that the value of the PADB_HOME environment variable
points to the <Installation_Drive>:\HPSS\padb location.
5.
Click OK on the Environment Variables window and the System Properties window to save the
changes and close the windows.
Cause
The PATH variable does not point to the correct %PADB_HOME%\ora_db\bin location.
Resolution
Verify the location pointed to by the %PATH% environment variable.
1.
2.
3.
Click Environment Variables.
4.
In the System variables section, verify that the value of the PATH environment variable points to
the %PADB_HOME%\ora_db\bin location.
5.
Click OK on the Environment Variables window and the System Properties window to save the
changes and close the windows.
Cause
The %Oracle_HOME%, %ORACLE_SID%, or %CATALINA_HOME% environment variables might be
configured for other applications use.
Resolution
1.
16
Delete or rename the %Oracle_HOME%, %ORACLE_SID%, or %CATALINA_HOME% environment

variables and start the upgrade again. P9000 Performance Advisor upgrade fails if these
environment variables already exist on the management station. After the upgrade completes,
recreate these environment variables or rename them to their original names.
2.
Verify that the following Oracle services are active: %PADB_HOME%\ora_db\bin
HP
HP
HP
HP
HP
StorageWorks
StorageWorks
StorageWorks
StorageWorks
StorageWorks
P9000
P9000
P9000
P9000
P9000
Performance
Performance
Performance
Performance
Performance
Advisor
Advisor
Advisor
Advisor
Advisor
Tomcat
Monitor
Security
Database
Database Listener
Retry the P9000 Performance Advisor upgrade procedure.
Performance Advisor security and tomcat services does not start after an
installation
Cause
On certain systems, occasionally, the P9000 Performance Advisor security and tomcat services do
not start after an installation. It is because the msvcr71.dll file that is required for these services
to start is not located in the system search path.
Resolution
If the Performance Advisor security and tomcat services does not start after an installation, reboot the
server. If the problem persists, contact HP support.
Troubleshooting configuration issues

This section describes the troubleshooting scenarios that might arise when you try to perform
configuration related activities. These activities can include configuring data collections or adding
users to P9000 Performance Advisor after its install or upgrade.
Host agent records do not appear in P9000 Performance Advisor after an install
or upgrade
This section discusses troubleshooting P9000 Performance Advisor management station and host
agent connectivity issues. When a host agent is unable to contact P9000 Performance Advisor, the
host agent might not appear under the Host Information tab in P9000 Performance Advisor. The
reasons for the errors and the steps to resolve the issues are described as follows:
Cause
The configured settings for the antivirus firewall installed on the management station might be blocking
the communication between the management station and the host agent.
Resolution
Look for the following error in the PerformanceAdvisor.log file. On a Windows host, the
PerformanceAdvisor.log file is located in the <Installation_Drive>:\Program Files\
xppa\hostagent\log folder. If it is a custom Windows host agent installation, the file is located
in the <Installation_Drive>:\<Installation_Directory>\hostagent\log folder. On
a UNIX host, the file is located in the /opt/xppa/hostagent/log folder.
17
2011-10-13 21:34:53.911 PerformanceAdvisor:

com.hp.xpsl.xml.SerializingMethods. <init>: com.hp.xpsl.xml.XMLExceptionIO:
Connection refused: connect - Management server is not reachable.Please
check whether PA services are running in MS. Please make sure MS host
address (170.116.193.140) and http port number (80) configured during HA
installation are valid. Please update <hostagent_home>/config/
paxp_service.properties with correct MS Host Address and http port number
and restart "HP StorageWorks P9000 Performance Advisor Host Agent"
service.2011-10-13 21:35:02.239 PerformanceAdvisor: Performance data not
transferred: Failed to communicate to the PA Management station; Apache
service is not started. Retry the communication at next interval.
Refer to the online help provided for the respective antivirus software to identify whether the
communication has been blocked by the firewall settings and the steps for unblocking the
communication.
Cause
The Windows firewall settings might be configured (occurs in upgrade scenarios) if you have upgraded
P9000 Performance Advisor on a Windows XP Professional management station.
Resolution
Configure the Windows XP Professional firewall settings to enable web browser clients to access
P9000 Performance Advisor on your management station. To configure the firewall settings:
1.
2.
5.
Open the control panel, and double-click Windows Firewall.

Click the General tab, and verify that the On (recommended) button is selected and the Dont
allow exceptions box is not selected.
Click the Exceptions tab, and verify that HTTP check box is selected.
If you are using SSL Apache Server (HTTPS), click Add Port. If you are not using SSL Apache
Server, skip to step 8.
Enter HTTPS in the Name text box, enter 443 in the Port number text box, and click TCP.
6.
7.
Click OK to save changes and close the window.

Verify that the HTTPS box is checked on the Exceptions tab.
3.
4.
IMPORTANT:
If the firewall is enabled during the P9000 Performance Advisor upgrade, the P9000 Performance
Advisor installer adds port 80 and port 443 to the exception list of the firewall.
8.
Click OK.
Cause
An improper network configuration exists between the management station and host agent.
Resolution
Verify the network configuration. Try to ping the management station system name or IP address
(command prompt>ping <system name>/<IP address>) from the host on which the host agent is
installed. You must receive a response from the management station.
18
Cause
An incompatible version of P9000 Performance Advisor host agent is installed on the host.
Resolution
Verify that the host agent version and the management station version are the same.
On a Windows host, look for the host agent version displayed in the PerformanceAdvisor.log
file. This file is located in the <Installation_Drive>:\Program Files\xppa\hostagent\
log folder.
On a UNIX host, look for the host agent version displayed in the PerformanceAdvisor.log
file. This file is located in the /opt/xppa/hostagent/log folder.
If it is a custom Windows host agent installation, the file is located in the <Installation_Drive>:\<Installation_Directory>\hostagent\log folder.
If you have logged into P9000 Performance Advisor, the host agent version is also displayed under
HA Version in the Host Information table. If the host agent version is different, upgrade the existing
host agent to a version that is compatible with the P9000 Performance Advisor version installed on
the management station.
Cause
The host agent services on the hosts might not have started or may be manually stopped.
Resolution
1.
Verify if host agent services are active:

On a Windows host, select Start > Run, type services.msc, and press the Enter key. If
the HP StorageWorks P9000 Performance Advisor Hostagent service and the HP StorageWorks
P9000 Performance Advisor Realtime Server service are active, the status for both the services
should show as Started.
On a UNIX host, enter ps -ef |grep -i java. The process list looks similar to the following:
root 7480 1 42 13:28:09 pts/2 73:09 /usr/java/jre/bin/java
-DXPPA=1 -Djava.net.preferIPv4Stack=true -Xmx1024m -cp c
root 7492 1 0 13:28:09 pts/2 0:19 /usr/java/jre/bin/java
-DXPPAREALTIME=1 -Djava.library.path=../lib -jar ./realt
2.
If the services have not started, manually stop and start the host agent services.
Cause
An incorrect management station DNS or IP address is specified in the host agent
paxp_service.properties file.
Resolution
Provide the correct DNS or IP address of the management station in the paxp_service.properties
host agent file by completing the following steps:
1.
Edit the following field in the paxp_service.properties file and provide the correct DNS
or IP address of your management station:
ManagementStation.Hostname=<fully qualified domain name or IP address>
19
On a Windows host, the paxp_service.properties file is located in the <Windows_Volume>:\Program Files\Hewlett-Packard\xppa\hostagent\config

folder.
If it is a custom Windows host agent installation, the file is located in the <Installation_Drive>:\<Installation_Directory>\hostagent\config folder.
On a UNIX host, the paxp_service.properties file is located in the /opt/xppa/
hostagent/config folder.
On an OpenVMS host, open the paxp_service.properties file from the SYS$COMMON:[HEWLETTPACKARD.P9000HOSTSW.HOSTAGENT.LOG] folder.
Following is a sample paxp_service.properties file in which the ManagementStation.Hostname shows 01.01.01.01 as the management station IP address:
#com.hp.xpsl.hostagent.HostAgent
######################################################################
ManagementStation.Hostname=01.01.01.01
2.
3.
Restart the host agent and real-time services.

Verify the IP Address or the hostname of the management station specified in the paxp_services.properties file.
Cause
P9000 Performance Advisor version is upgraded on the management station and the host agents are
not upgraded.
Resolution
Do the following:
1.
After the upgrade, download the host agents from the Support screen of P9000 Performance
Advisor and upgrade them on the respective hosts.
For a Linux host agent, remove the existing version of the host agent software from the Linux hosts
pointing to the management station before upgrading the management station version.
NOTE:
Check the required version of RMLIB is installed.
2.
3.
Perform one round of configuration and then the performance data collections for the disk arrays
connected to these host agents.
Verify if the host agents are appearing in the Host Information table in P9000 Performance Advisor.
Ensure that software versions of P9000 Performance Advisor management station and the host
agent are the same.
Cause
An incorrect port number is specified for P9000 Performance Advisor and host agent communication.
In such a case, the installation process completes but the Connection refused error message
appears when the host agent tries to establish connection with P9000 Performance Advisor.
Resolution
Verifying the HP StorageWorks P9000 Performance Advisor Tomcat service.
20
Manually verify if the HP StorageWorks P9000 Performance Advisor Tomcat service is active on the
management station. If the service has stopped, try to restart the service by following these steps:
1.
Select Start > Run and type services.msc.

2.
Right-click HP StorageWorks P9000 Performance Advisor Tomcat service and select Start from
the drop-down list.
If you have configured the HP StorageWorks P9000 Performance Advisor Monitor service to
automatically restart the tomcat service, it tries to restart the tomcat service for the retry count you
specified in the PAMonitor_mail.properties file available in the <Install_drive>:\HPSS\
paMonitor\conf folder on your management station. Then, it sends an email notification that
describes whether the restart tomcat service was a success or a failure. For more information on
configuring the HP StorageWorks P9000 Performance Advisor Monitor service to restart the tomcat
service, see the HP StorageWorks P9000 Performance Advisor Software User Guide.
Specify the correct HTTP port number of the management station in the paxp_service.properties file.
On the management station, manually replace the existing port number:
1.
Look for the following tag in the server.xml and manually replace the existing port number
with the new port number:
<Connector port="Existing_port_num" protocol="HTTP/1.1"
connectionTimeout="20000" redirectPort="443"/>
The server.xml is available in the <Installation_Drive>:\HPSS\pa\tomcat\conf

folder on your management station.
2.
Restart the HP StorageWorks P9000 Performance Advisor Tomcat service.
On the host agent, manually update the new port number of the management station:
1.
On a Windows host, open the paxp_service.properties file from the <Installation_Drive>:\Program Files\Hewlett-Packard\xppa\hostagent\config folder
on your host system. If it is a custom install location, the file is available in the <Installation_Drive>:\<Installation_Directory>\hostagent\config folder.
On a UNIX host, open the paxp_service.properties file from the <Installation_Drive>:\opt\xppa\hostagent\config folder.
On an OpenVMS host, open the paxp_service.properties file from the SYS$COMMON:[HEWLETTPACKARD.P9000HOSTSW.HOSTAGENT.LOG] folder.
2.
Replace the existing port number in the http.port field with the new port number of the management station with which your host agent should communicate.
Following is a sample paxp_service.properties file in which the ManagementStation.Hostname shows 01.01.01.01 as the management station IP address and http.port
shows port 80:
#com.hp.xpsl.hostagent.HostAgent
######################################################################
ManagementStation.Hostname=01.01.01.01
#
On startup, if missing or empty value, then system uses the
#
value in the xpmgmtstationaddress.prp file.
# Protocol:
#
http (default) or https. Fix at startup
http.port: 80
#
http port of the management station. This will be provided
#
during installation
3.
Restart the host agent services.
21
Cause
An Unknown Host error is displayed when you view the host agent details in the Host Information
table in P9000 Performance Advisor. This is because, the host name might not be resolved.
Resolution
Do the following:
Ensure that the host is up and running. Try to ping the host (command prompt>ping <hostname>).
The host browser-side system is able to resolve the host name. Try to ping the host (command
prompt>ping <hostname>).
If the second option fails, you must set the DNS configuration. To configure, do the following:
1.
2.
3.
Go to Start > Control Panel > Network Connections.

Right click Local Area Connection, select Properties.
On the General tab, double-click Internet Protocol (TCP/IP).
The Internet Protocol (TCP/IP) properties Window is displayed.
4.
Click the Advanced tab.

The Advanced TCP/IP Settings window is displayed.
5.
6.
7.
On the DNS tab, select Append DNS suffixes.

Add host name suffix.
Click OK to save the settings.
Cause
An incompatible browser version is used to launch P9000 Performance Advisor.
Resolution
Correct the browser version used to launch P9000 Performance Advisor. Also, configure your IE
browser to allow pop-ups, so that P9000 Performance Advisor functions properly. For the list of
supported IE versions, see the HP StorageWorks P9000 Performance Advisor Software OS Support
Matrix.
After you are able to view the host agent records, refresh the Host Information table on the Array
View screen Monitoring > Array View > Host Information. For more information, see the HP
StorageWorks P9000 Performance Advisor Software User Guide. For document download location,
see Related information on page 97.
Data collection failure after installing or upgrading P9000 Performance Advisor

P9000 Performance Advisor might not collect configuration or performance data for the XP and the
P9000 disk arrays though the installation, or upgrade is completed without any errors.
Cause
The Windows or UNIX host agent is unable to contact P9000 Performance Advisor and the host agent
might not appear in the Host Information table in P9000 Performance Advisor.
22
Resolution
For troubleshooting connectivity issues, see Host agent records do not appear in P9000 Performance
Advisor after an install or upgrade.
Cause
The configured settings for the antivirus firewall installed on the management station might be blocking
the communication between the management station and the host agent.
Resolution
For troubleshooting this issue, see Host agent records do not appear in P9000 Performance Advisor
after an install or upgrade.
Cause
The command device is not created or presented to your host (probability of occurrence is higher with
installations).
Resolution
See the topic, Creating and presenting command devices to hosts in the HP StorageWorks P9000
Performance Advisor Software Installation Guide available on Disk 2 in the software bundle.
Cause
The available free disk space on your management station is low.
Resolution
To create free disk space on your management station, purge or archive the database. For more
information, see the HP StorageWorks P9000 Performance Advisor Software User Guide. For document
download location, see Related information.
The released disk space can only be used for P9000 Performance Advisor Oracle database activities
and cannot be used by other system components.
Cause
The upgrade log file, xpslperf_UpgradeScript.log is created (with errors), or has not been
created (occurrence is only with upgrades).
Resolution
Verify that the upgrade log file, xpslperf_UpgradeScript.log is created. You can look for the
log file in the <Windows_Volume>:\HPSS\Padb\ora_db folder. You can also type %HOMEPATH%
at Start > Run, if this system variable has been configured on your management station.
Contact your HP technical support to get this issue resolved. If the log file is created and you are
sending an email to your HP technical support, provide the log file as an attachment.
Cause
The Std*out.log file increases in size.
23
Resolution
The std*out.log file is created after an installation or upgrade process. It contains debug and
error messages related to P9000 Performance Advisor, and located in the
<Installation_Drive>:\HPSS\PA\Tomcat\Logs folder on your management station. If the
data stored in the log file grows in size, from MBs to GBs, you might see disk space issues on your
management station. Use the Log Analyzer tool to clean up the space occupied by the std*out.log
file. Contact HP Support to get access to the Log Analyzer tool.
Cause
The JRE versions installed on the management station and host are the same.
Resolution
Verify the JRE versions on your management station and hosts. For the list of supported JRE versions,
see the HP StorageWorks P9000 Performance Advisor Software OS Support Matrix. For document
download location, see Related information.
Cause
The GUID is not properly created. Valid if a Windows host agent is trying to establish connection
with the management station (probability of occurrence is higher in installation scenarios).
Resolution
See the topic, Assigning GUIDs for command devices on a Windows host agent in the HP
StorageWorks P9000 Performance Advisor Software Installation Guide. For document download
location, see Related information.
Cause
An incorrect port number is specified for P9000 Performance Advisor and host agent communication.
A Connection refused error message appears when the host agent tries to establish connection
with P9000 Performance Advisor.
Resolution
Specify the correct HTTP port number of the management station in the paxp_service.properties
file. For troubleshooting this issue, see the steps provided for this issue in the Host agent records do
not appear in P9000 Performance Advisor after an install or upgrade.
Cause
P9000 Performance Advisor on the management station might not be operational.
Resolution
1.
24
Verify that the following services have started:

Tomcat
Monitor
Security
Database
Database Listener
2.
Verify that supported JRE is installed by entering java -version at the command line prompt (from
the management station home directory).
Cause
Performance data collection may stop on all the XP or P9000 disk arrays connected to a host, if the
command device used belongs to an array group where a disk failure occurred.
Resolution
To start the performance data collection again:
1.
2.
3.
From the list of host records under the Host Information tab in P9000 Performance Advisor, select
the host record on which performance data collection stopped.
Click Request Info and wait until the status is updated to show as Received. This verifies that the
host and management station are communicating with each other.
Delete the existing performance data collection schedule and create a new schedule for the selected host under the Performance Collection tab in P9000 Performance Advisor.
Cause
The configuration data collection fails or the PerformanceAdvisorXP.log displays the following
error: PerformanceAdvisor: Failed to start config data collector transfer
for <Array Serial #>: com.hp.xpsl.hostagent.RmlibException: RMLIBbased
DKC configuration is empty for <Array Serial #>
Resolution
To resolve the issue:
1.
2.
3.
4.
5.
Create a GUID on the Windows host. See the topic, Assigning GUIDs for command devices on
a Windows host agent in the HP StorageWorks P9000 Performance Advisor Software Installation
Guide. For document download location, see Related information.
Restart the Windows host agent services.
From the list of host records under the Host Information tab, select the host record on which performance data collection stopped.
Click Request Info and wait until the status is updated to show as Received. This verifies that the
host and management station are communicating with each other.
Initiate configuration and performance data collection.
Cause
The performance data collection schedules might not be created.
Resolution
Verify that schedules are created for the performance data collection under the Performance Collection
tab. Data does not appear until two data collection intervals have elapsed. For more information, see
the HP StorageWorks P9000 Performance Advisor Software User Guide. For document download
location, see Related information.
25
P9000 Performance Advisor Oracle database connection failure

Cause
P9000 Performance Advisor is unable to connect to the Oracle database and following error is logged
in the pa.log file (HPSS_HOME\pa\tomcat\log).
Resolution
1.
2.
Ensure that the user account used to install P9000 Performance Advisor had administrator privileges.
Check whether the P9000 Performance Advisor Oracle Database services are active.
Go to Start > Run and type services.msc. In the Services dialog box, verify that the HP StorageWorks P9000 Performance Advisor Database and HP StorageWorks P9000 Performance
Advisor Database Listener services have started.
3.
If the above steps are successful, check for duplicate server entries in the hosts file
(DRIVE_LETTER:\WINNT\system32\drivers\etc\hosts). In the following example, the
IP address 127.0.0.1 has duplicate server name entries:
127.0.0.1 localhost
127.0.0.1 tstrgwb1
4.
5.
Remove the duplicate entry for the IP address.

Execute the following commands in a command prompt window on your management station to
stop and start the HP StorageWorks P9000 Performance Advisor Database Listener service:
a. lsnrctl stop
b. lsnrctl start
6.
Restart P9000 Performance Advisor.

Click Start > All Programs > HP Storage Works > Restart services.
7.
Launch P9000 Performance Advisor and verify if the connection is established with the Oracle
database.
HP StorageWorks P9000 Performance Advisor Database service initialization

failure
The database service initialization fails with the following error message:
Database service may not be responding. Database Service initialization
failed.
Cause
The database service might have encountered a problem during start up of the database
The database service initialization fails after the operating system is restarted
26
Resolution
Verify the stdout.log file located at %HPSS_HOME%/pa/tomcat/logs for the following error
messages:
ERROR [com.hp.xpsl.datastore.DBConnect]: Check if the Database is running. Please contact administrator or HP Support, if the exception
continues. Listener refused the connection with the following error:
ORA-12505, TNS: listener does not currently know of SID given in connect
descriptor. The Connection descriptor used by the client was:
xxxx:1521:PADB.
ERROR [com.hp.xpsl.datastore.DBConnect] Check if the Database is running. Please contact administrator or HP Support, if the exception
continues. Listener refused the connection with the following error:
ORA-12528, TNS:listener: all appropriate instances are blocking new
connections. The Connection descriptor used by the client was:
xxxx:1521:PADB.
ERROR [com.hp.xpsl.datastore.DBConnect] Check if the Database is running. Please contact administrator or HP Support, if the exception
continues. ORA-01033: ORACLE initialization or shutdown in progress.
NOTE:
xxxx is the name of the management station on which HP StorageWorks P9000 Performance
Advisor Software is installed.
If the above error messages are present, perform one of the following actions:
Manually restart the HP StorageWorks P9000 Performance Advisor Database
Listener service and HP StorageWorks P9000 Performance Advisor Database
service.
Run the LSNRCTL STOP and LSNRCTL START commands.
Run theSHUTDOWN command followed by the STARTUP database command.
Ensure that the HP StorageWorks P9000 Performance Advisor Database and HP StorageWorks
P9000 Performance Advisor Database Listener services are running:
Click Start > Run and type services.msc in the command line.
The services should be in the Started mode.
Verify the host name. Obtain the host name using the following command: nslookup
<IP_address>.
Example:
nslookup 01.01.01.01
Name: abc.ind.hp.com
<hostname>: abc
Right click My Computer > Properties > Computer Name.
The <hostname> and the name of your system must match.
Confirm the host name in the Oracle folder.
1.
Go to <Installation_drive>\HPSS\padb\ora_db\NETWORK\ADMIN.
2.
Verify the following file to confirm if HOST = <hostname>.
27
listener.ora [INSTALL DIR>\HPSS\padb\ora_db\NETWORK\ADMIN\listener.ora]

tnsnames.ora [INSTALL DIR>\HPSS\padb\ora_db\NETWORK\ADMIN\tnsnames.ora]
If HOST = <hostname>, follow these steps to modify the host name manually:
1.
Click Start > Run and type services.msc in the command line.
2.
Stop the HP StorageWorks P9000 Performance Advisor Database Listener

service.
Change the host name.
Save the text file.
Start the HP StorageWorks P9000 Performance Advisor Database Listener
service.
3.
4.
5.
Real-time server error: Selected component is not connected to the XP Disk Array
or no activity happening on the component
Cause
The selected component may no longer be connected to the array or does not have any activity
happening currently.
If the following error appears on the RealTimeChart screen The selected component may no
longer be connected to the array or does not have any activity happening
currently. Please verify if the selected component is currently active.
If you see that the selected component is currently active, then please
try recreating the device files as the device file may not be accessible
by RealTimeServer, do the following:
1.
2.
Verify if the selected component (LDEV or RAID group) is active. For example, you can verify the
status of the LDEV or RAID group on the Array view LDEV screen under the LDEVIO and LDEV MB
columns, where the I/Os and M/Bs on the selected LDEV or the LDEV associated with the selected
RAID group are displayed.
If the selected LDEV or RAID group is active and the above error persists, recreate the device file
in your host agent. The following are the steps to recreate the device file:
a. Login to the host agent as root.
b.
Recreate the SCSI device special files using the command - # /dev/MAKEDEV sg.
Users not added for P9000 Performance Advisor Native authentication

After installing or upgrading P9000 Performance Advisor, you might not be able to configure
administrator and user accounts in P9000 Performance Advisor, if you have selected the P9000
Performance Advisor Native authentication method.
This issue occurs if you try to access P9000 Performance Advisor that is enabled for native
authentication by typing localhost in the http or https URL. The Security link under Settings in
the left pane is not displayed. It is regardless of logging in as a default administrator or as a user
who is granted administrator privileges.
Resolution
Enter the fully qualified domain name ([servername].[domain name]) or the IP address of the
management station in the http URL - http://<fully qualified domain name>/pa or http:/
28
/<IP_address>/pa. You can also access P9000 Performance Advisor over a secure connection https://[server name].[domain name]/pa or https://<IP_address>/pa
IMPORTANT:
If P9000 Performance Advisor is using a port other than port 80, you must specify that port number
along with the server name or IP address in the http address format. For example: http://[server
name]:<port_no>/pa or http://[server name].[domain name]:<port_no>/pa.
Add administrators and users to P9000 Performance Advisor. For more information on adding users,
see the HP StorageWorks P9000 Performance Advisor Software User Guide. For document download
Event log not updated

Cause
If events are not updated in the Event Log after a task is completed, it might be due to the timezone
difference between the management station and the client from where the P9000 Performance Advisor
application is launched using the IE browser.
Resolution
Add the management station time in the Event Log screen by completing the following steps:
1. Log on to P9000 Performance Advisor.
2. Click Event Log in the left pane.
3. In the Start Time and End Time section, set the hour and time corresponding to that of the management station.
Troubleshooting web client issues

This section describes the troubleshooting scenarios that might arise when you try to access P9000
Performance Advisor after installation or upgrade.
Unable to launch P9000 Performance Advisor

This section describes the troubleshooting scenarios that might arise when you try to launch P9000
Performance Advisor after its installation or upgrade.
Cause
Unable to log into P9000 Performance Advisor using the Domain Authentication method. It might be
due to the configured firewall settings. The following error message will be displayed:
File Location: <>:\HPSS\security\sbin\JWrapper_HpssSecurity.txt FILE::
JWrapper_HpssSecurity.txtFILE QUARANTINED
------------------------------------------------------------------------------------------------Microsoft Antigen for Exchange removed a file since it was found to match
a filter.File name: "security.zip->JWrapper_HpssSecurity.exe"Filter name:
"FILE FILTER= unnamed: *.exe"
29
Resolution
Ensure that the antivirus software installed on the management station has not blocked the HP
StorageWorks P9000 Performance Advisor Security service. Refer to the online help manual provided
for the respective antivirus software to identify whether the P9000 Performance Advisor service is
blocked and the steps for unblocking the service.
Cause
The HP StorageWorks P9000 Performance Advisor Tomcat service might not have started after the
installation.
Resolution
If you see the following error message when you log on to P9000 Performance Advisor:
HP StorageWorks P9000 Performance Advisor Tomcat services may not be
started!
Complete the following steps to start the HP StorageWorks P9000 Performance Advisor Tomcat
service:
1. In Internet Explorer, go to Tools > Internet Options.
2. In the Connections tab, click LAN Settings.
3. In the Local Area Network (LAN) Settings dialog box, click Advanced.
4. In the Exceptions box, type the IP address or fully qualified domain name of the management
station.
If you are accessing the P9000 Performance Advisor installed on a Windows Server 2003 R2
Enterprise X64 Edition SP2 management station, where JRE v1.6 is installed, the HP StorageWorks
P9000 Performance Advisor Tomcat service might not have started. This issue is observed on a
Windows Server 2003 R2 Enterprise X64 Edition SP2 management station, where JRE v1.6 is
installed. Complete the following steps to start the HP StorageWorks P9000 Performance Advisor
Tomcat service:
1. Select Start > Run and type services.msc.
2.
Right-click HP StorageWorks P9000 Performance Advisor Tomcat service and select Start
from the drop-down list.
Cause
The Login screen is not displayed in certain browser environments. This occurs when the P9000
Performance Advisor browser client starts, and P9000 Performance Advisor does not recognize that
Java Plug-in 1.5 is installed.
Resolution
To clear the Java Plug-in cache:
1. Close all web browser application windows
2. Open the Windows Control Panel, and click Java Plug-in
3. In the Java Plug-in Control Panel dialog, click the Cache tab
4. Click Clear
5. In the Confirmation Needed - Cache dialog, click Yes
6. Close the Java Plug-in Control Panel dialog box
30
Cause
The P9000 Performance Advisor login screen does not launch when the short domain name is used.
On a few occasions (example, trying to access charts saved in pdf format or reports), P9000
Performance Advisor does not launch when you use localhost in the URL (http://<localhost>/
pa) to access P9000 Performance Advisor. In such a case, use the IP address or the fully qualified
domain name of the management station.
Resolution
Use the fully qualified domain name ([servername].[domain name]) or the IP address of the management
station in the http URL http://<fully qualified domain name>/pa or http://
<IP_address>/pa.
To get the full qualified domain name of the management station, open the command prompt window
on your management station and execute the following command: nslookup <localhost>. The
output displayed lists the fully qualified domain name and also the IP address of your management
station.
Example:
nslookup cvxpt12
Server: resolver.hp.net
Address: 16.110.135.51
Name: cvxpt12.ind.hp.com
Address: 15.154.70.146
Where, cvxpt12 is the localhost name.
Cause
The Network Error (dns_unresolved_hostname) error is displayed in your IE browser window. It
indicates that the URL that you are trying to access is not added as a trusted web site.
Resolution
Complete the following steps:
The host is up and running
The host browser-side system is able to resolve the host name (ping <hostname>)
If the second option fails, you must set the DNS configuration. To configure, do the following:
1. Go to Start > Control Panel > Network Connections.
2. Right-click Local Area Connection, select Properties.
3. Under the General tab, double-click Internet Protocol (TCP/IP).
The Internet Protocol (TCP/IP) properties Window is displayed.
4.
Click the Advanced tab.

The Advanced TCP/IP Settings window is displayed.
5.
6.
7.
Under the DNS tab, select Append DNS suffixes.

Add host name suffix.
Click OK to save the settings.
31
Cause
Unable to browse to the management station. If you are seeing the Network Error
(dns_unresolved_hostname) in your IE browser window, it might be because the URL that you are
trying to access is not added as a trusted web site.
Resolution
To identify the management station to the DNS server:
1. Add <IP Address> to the list of addresses to bypass your proxy server.
NOTE:
Using Internet Explorer as an example, follow this procedure to add your IP address:
a. Go to Tools > Internet Options> Connections > LAN settings > Advanced.
b. In the Exceptions text box, place your cursor at the end of the domain list.
c. Enter a semicolon and your IP address, including the asterisk if you want to include everything
within the last octet.
d. Click OK.
2.
3.
4.
5.
Close and then re-open the web browser

Enter http://<IP Address>/pa or https://<IP Address>/pa
Enter administrator for the username and administrator for the password (unless you have changed
it from the default) and save, if desired
If the browser returns with an unresolved hostname for http://[servername].[domain name]/pa
or https://[servername].[domain name]/pa, change it to http://<IP Address>/pa or https://<IP
Address>/pa; this takes you to the management station's default P9000 Performance Advisor
page.
Cause
Adobe Flash Player and Flash Player Plugin, v10.0.0 or later are not installed, or different versions
of Adobe Flash Player and Flash Player Plugin are installed on your system. Though Adobe Flash
Player and Flash Player Plugin, v10.0.0 or later are installed on your system, your IE browser is
configured for high security level. The web browser on your system might display the message
Alternate HTML content should be placed here. This content requires the
Adobe Flash Player. Get Flash, when you launch P9000 Performance Advisor using one
of the following:
P9000 Performance Advisor shortcut link
Fully qualified DNS or IP address of the management station
This is because your web browser is configured for a high security level.
Resolution
Set the default security level to Medium for your web browser by completing the following steps:
1.
2.
3.
4.
32
In your web browser window, click Tools > Internet Options.

Click the Security tab.
Select the Internet icon.
Click Default Level to use the recommended security level (Medium).
5.
6.
Set the vertical slider to Medium under Security level for this zone.
Click Apply and then OK to save the modified security level.
Alternatively, customize the security level to Medium for only the ActiveX controls and plug-ins by
1.
2.
3.
4.
5.
6.
Execute the first three steps mentioned in the above procedure.

Click Custom Level.
Navigate to the ActiveX controls and plug-ins section in the Settings window.
Select Prompt for Download Signed ActiveX Controls.
Select Prompt for Run ActiveX Controls And Plug-ins.
Cause
When P9000 Performance Advisor management station is not added to the trusted sites, then any
one of the following messages is displayed:
Alternate HTML content should be placed here. This content requires the Adobe Flash Player. Get
Flash.
Flash player is not installed, please install Flash Player.
An add-on for this website failed to run. Check the security settings in Internet Options for Potential
conflicts.
NOTE:
Even after installing Flash Player (v10.0.0), if you receive the above mentioned message, please
follow the resolution steps.
Resolution
1. In Internet Explorer, go to Tools > Internet Options.
2. Under the Security tab, select Trusted Sites. Ensure that the security level is set to default level for
the trusted sites.
3. Click Sites.
4. Add the P9000 Performance Advisor URL and click Close.
5. Click OK.
6. Close Internet Explorer and launch P9000 Performance Advisor.
Cause
If a port other than port 80 is used by P9000 Performance Advisor, that port number is not specified
in the http address used for launching P9000 Performance Advisor.
Resolution
If P9000 Performance Advisor is using a port other than port 80, you must specify that port number
along with the server name or IP address in the http address format. For example: http://[server
name]:<port_no>/pa or http://[server name].[domain name]:<port_no>/pa.
33
Cause
P9000 Performance Advisor is installed with default port set to port 80 on the management station
where HP Systems Insight Manager Agents are also installed. In such a case, it is observed that the
P9000 Performance Advisor cannot be launched from the PA shortcut icon. It is because the IIS Admin
service which the HP Systems Insight Manager Agents require to be active on the management station
uses port 80.
Resolution
1.
Select Start > Run, type services.msc, and press the Enter key.
2.
Stop the HP StorageWorks P9000 Performance Advisor Tomcat service followed by the IIS Admin
service.
3.
Start the HP StorageWorks P9000 Performance Advisor Tomcat service followed by the IIS Admin
service.
You can launch P9000 Performance Advisor from the shortcut icon.
Cause
The IE browser on the system from where you want to access P9000 Performance Advisor is configured
to use a web proxy server. In such a case, you will not be able to use the IP address or fully qualified
domain names of the management station to launch P9000 Performance Advisor.
Resolution
Configure the IE browser's web proxy server settings not use a proxy server for the IP address or fully
qualified domain names of the management station. To configure the IE browser proxy server settings:
1.
2.
3.
4.
5.
6.
In a IE browser window, click Tools > Internet Options > Connections > LAN Settings.
In the Local Area Network (LAN) Settings window, select the Use a proxy server for your LAN
(These settings will not apply to dial-up or VPN connections) check box.
Click Advanced.
In the Exceptions text box, place your cursor at the end of the domain list.
Enter a semicolon and your IP address, and the fully-qualified domain name of the management
station.
Click OK to save changes.
Cause
The IE browser tries to access the P9000 Performance Advisor files from the cache.
P9000 Performance Advisor might not display the latest GUI changes (if any) after an upgrade.
Resolution
Clear the web browser's cache by performing the following steps:
1.
2.
3.
4.
34
In Internet Explorer, go to Tools > Internet Options.

Under the General tab, select Browsing History > Settings > Check for newer versions of stored
pages.
Set it to Automatically
Click OK.
5.
Close IE and launch P9000 Performance Advisor.
Cause
The IE browser is configured for a high security level. Though Adobe Flash Player and Flash Player
Plugin, v10.0.0 or later are installed on your system, the web browser on your system might display
the message, Alternate HTML content should be placed here. This content
requires the Adobe Flash Player. Get Flash, when you launch P9000 Performance
Advisor using one of the following:
P9000 Performance Advisor shortcut link
Fully qualified DNS or IP address of the management station
This is because your web browser is configured for a high security level.
Resolution
Set the default security level to Medium for your web browser by completing the following steps:
1.
2.
3.
4.
5.
6.
In your web browser window, click Tools > Internet Options.

Click the Security tab.
Select the Internet icon.
Click Default Level to use the recommended security level (Medium).
Set the vertical slider to Medium under Security level for this zone.
Alternatively, customize the security level to Medium for only the ActiveX controls and plug-ins by
1.
2.
3.
4.
5.
6.
Execute the first three steps mentioned in the above procedure.

Click Custom Level.
Navigate to the ActiveX controls and plug-ins section in the Settings window.
Select Prompt for Download Signed ActiveX Controls.
Select Prompt for Run ActiveX Controls And Plug-ins.
Log on to P9000 Performance Advisor and start collecting the configuration and performance data
for your XP and P9000 disk arrays. For more information, see the chapter on collecting configuration
and performance data in the HP StorageWorks P9000 Performance Advisor Software User Guide.
For document download location, see Related information on page 97.
P9000 Performance Advisor displays exclamation mark

Cause
It is a limitation from the third-party software.
Resolution
Refresh the browser.
35
Troubleshooting Oracle patch installation issues

This section describes the error messages that might be displayed when you try to install Oracle
patches provided with P9000 Performance Advisor.
Error message: The Oracle patch installer for P9000 Performance Advisor Software was unable to query the value of ORACLE BASE location. The installation
wizard will exit now. For more information on troubleshooting Oracle patch installation issues, see the P9000 Performance Advisor Install Guide available on
Disk 1.
The reason might be that P9000 Performance Advisor is not installed on your system or it has been
installed incorrectly.
Resolution: Verify if P9000 Performance Advisor is installed on the server where you are attempting
to execute the Oracle patch installer and resume the installation.
To verify if P9000 Performance Advisor is installed on the management station, check the following:
1.
If the following services are available:

HP StorageWorks P9000 Performance Advisor Database
HP StorageWorks P9000 Performance Advisor Database Job Scheduler
By default, this service is disabled.
2.
3.
HP
HP
HP
HP
HP
StorageWorks
StorageWorks
StorageWorks
StorageWorks
StorageWorks
P9000
P9000
P9000
P9000
P9000
Performance
Performance
Performance
Performance
Performance
Advisor
Advisor
Advisor
Advisor
Advisor
Database Listener
Database VSS Writer
Monitor
Security
Tomcat
If the software for P9000 Performance Advisor is listed in the Add/Remove Programs.
If the Oracle directories exist at the following registry key locations, as the Oracle patch installer
queries these registry keys:
HKEY_LOCAL_MACHINE\SOFTWARE\ORACLE is the registry key.
inst_loc: is the name of the registry entry and its value will give the location of the Oracle
inventory.
HKEY_LOCAL_MACHINE\SOFTWARE\ORACLE\KEY_XP_PA_DB is the registry key.
ORACLE_BASE is the name of the registry entry and its value will give the location of the
Oracle base.
ORACLE_HOME is the name of the registry entry and its value will give the location of the
Oracle home.
Error message: The Oracle patch installer for P9000 Performance Advisor Software was unable to query the location of Oracle inventory. The installation
wizard will exit now. For more information on troubleshooting Oracle patch in-
36
stallation issues, see the P9000 Performance Advisor Install Guide available on
Disk 1.
Refer to the description and resolution provided for the previous error message.
Error message: The Oracle patch application library for P9000 Performance
Advisor Software could not be initialized. The installation wizard will exit now.
For more information on troubleshooting Oracle patch installation issues, see
the P9000 Performance Advisor Install Guide available on Disk 1.
The reason might be that Oracle patch application library could not be initialized properly.
Resolution: For further assistance, contact your HP Support representative along with the
opatch<timestamp>.log, <MachineName>_<timestamp>_OraclePatch.log, and
catbundle_WINBUNDLE_PADB_APPLY_<timestamp>.log files.
Error message: One or more services for P9000 Performance Advisor Software
did not stop. The installation wizard will exit now. Rerun the patch installer after
stopping the services from the services control manager. For more information
on the complete list of services to stop, see the P9000 Performance Advisor Install
Guide available on Disk 1.
During the Oracle patch installation process, one or more P9000 services might not stop as expected.
Resolution: Before attempting to re-run the patch installer, stop the following services:
Distributed Transaction Co-ordinator

HP StorageWorks P9000 Performance
Advisor
Advisor
Advisor
Advisor
Advisor
Advisor
Advisor
Database
Database Job Scheduler
Database Listener
Database VSS Writer
Monitor
Security
Tomcat
NOTE:
By default, the HP StorageWorks P9000 Performance Advisor Database Job Scheduler service is
disabled.
Error message: The Oracle patch installer has determined that one or more files
under the directory <name of directory> are in use. For a list of all such
files in the Oracle Base directory, refer to the Oracle patch installer log file
<MachineName>_<timestamp>_OraclePatch.log under <log loca-
37
tion>. The installation wizard will exit now. Ensure that you close all applications holding the locked files before you rerun the installer.
The reason might be that the files in the Oracle Base directory are in use due to Performance Advisor
GUI being accessed either locally or remotely. It can also be because the Performance Advisor and
Oracle services are not having released files.
Resolution: Do the following:
1.
Inspect the <MachineName>_<timestamp>_OraclePatch.log file.
2.
Ensure that you close all applications holding the locked files before you re-run the Oracle patch
installer. Also, ensure that the Performance Advisor GUI is not in use.
To unlock the files, perform the following steps:

1.
2.
3.
Stop the P9000 Performance Advisor Tomcat, Security, Monitor, Database, and Database
Listener services.
Stop MSDTC service.
If the files are still unlocked, use Process Explorer to identify the locked files.
Download the Process Explorer utility from http://technet.microsoft.com/en-us/sysinternals/
bb896653.
Any service or application that is reported as locking the files should be stopped or closed before
executing the Oracle patch installer.
Error message: Unzipping the contents of the patch zip files. Please wait....
The Oracle patch installer hangs after displaying this message. It might occur if less than 2 GB free
disk space is available in the drive where you are trying to install the Oracle patch.
Resolution: Ensure that the drive pointed to by %temp% environment variable has at least 2 GB of
free disk space.
Error message: The unzip operation for the Oracle patch application for P9000
Performance Advisor Software failed. For more information, inspect the <MachineName>_<timestamp>_OraclePatch.log located under <directory
name>. The installation wizard will exit now.
During the Oracle patch installation process, the unzip operation of the patch bundles might fail, as
less than 2 GB of free disk space is available on the drive pointed to by %temp% environment variable.
1.
2.
Ensure that the drive pointed to by %temp% environment variable has at least 2 GB of free disk
space.
Error message: The operation to update OPatch utility failed. For more information, inspect the <MachineName>_<timestamp>_OraclePatch.log located
under <directory name>. The installation wizard will exit now.
During the Oracle patch installation process, the unzip operation of the OPatch bundle might fail.
This might occur due to the following reasons:
38
The OPatch folder located at %PADB_HOME%\ora_db\OPatch is being pointed to by a command

prompt or is open in Windows Explorer view.
The files under %PADB_HOME%\ora_db\OPatch are in use.
1.
2.
Ensure that the OPatch folder located under %PADB_HOME%\ora_db\OPatch is not open in
windows explorer or not pointed to by a command prompt.
Ensure that the following services relevant for Oracle patch installation are stopped and no applications are accessing any files pointed to by %PADB_HOME% environment variable.
3.
Distributed Transaction Co-ordinator

Advisor
Advisor
Advisor
Advisor
Advisor
Advisor
Advisor
Database
Database Job Scheduler
Database Listener
Database VSS Writer
Monitor
Security
Tomcat
The Oracle patch application process for P9000 Performance Advisor Software
failed. For more information, inspect the <MachineName>_<timestamp>_OraclePatch.log located under <directory name> and
opatch<timestamp>.log located under <directory name>. The installation wizard will exit now.
It indicates that the patch operation on binaries under %PADB_HOME%\ora_db failed.
Resolution: Inspect the <MachineName>_<timestamp>_OraclePatch.log and
opatch<timestamp>.log files. For further assistance to resolve the issue, contact your HP Support
representative along with the log files.
There were errors encountered during the execution of post upgrade scripts. For
more information, inspect the log file: catbundle_WINBUNDLE_PADB_APPLY_<timestamp>.log located under <directory name> and the <MachineName>_<timestamp>_OraclePatch.log located under <directory
name>.
After the patch is applied on database binaries, few SQL scripts are executed on the PADB. If the
operation fails, the error message is displayed.
Resolution: Inspect the catbundle_WINBUNDLE_PADB_APPLY_<timestamp>.log and
<MachineName>_<timestamp>_OraclePatch.log files. For further assistance to resolve the
issue, contact your HP Support representative along with the log files.
P9000Watch issues
This section describes the troubleshooting scenarios for P9000Watch.
39
Array type not seen in P9000Watch

Cause
If the array type for a particular DKC serial number is not displayed in P9000Watch, it might be due
to the command device being non-functional or not created.
Resolution
To verify, run getxpperf with the command device name.
For example: ./getxpperf /dev/rdisk/c0d0t1, where /dev/rdisk/c0d0t1 is the command
device name.
For Windows host agent, the getxpperf tool is present in the <Installation_directory>:\
xppa\hostagent\sbin folder.
For non-Windows host agent, the getxpperf tool is present in the \opt\xppa\hostagent\sbin
folder.
If you see errors related to the command device, such as the Attach command error, it implies that
the command device is corrupted and needs to be recreated.
P9000Watch has missing ports

If XP Watch has missing ports, do the following:
1. Verify if all the ports presented through SLPR0 are seen as an output of P9000Watch.
NOTE:
Not all ports are displayed when the Wagent update is performed or missed out.
2.
Delete the cache files (wagent.iomap and wagent_serialnum.xpmap).
3.
Re-run XPwatch ti verify if all the ports presented through SLPR0 are present in the output.
CLUI issues
This section describes the troubleshooting scenarios for CLUI software.
CLUI commands fail if invalid user credentials are given during CLUI installation
Cause
CLUI commands fail with Invalid username/password error if invalid user name and/or password
are given, or if the user name and/or password fields are left blank during CLUI installation. CLUI
commands also fail giving java exception error if you insert special characters like hyphen (-),
underscore (_), double quotes () instead of colon (:) in between your user name and password during
the installation. (The format for providing the user credentials is username:password).
40
Resolution
Update the property file with valid user credentials. (To know the definition of a valid user, refer to
the HP StorageWorks Performance Advisor P9000 Command-line User Interface Reference Guide).
To update the property file:
1.
2.
3.
Open the Command Prompt (DOS prompt in Windows).

If CLUI is installed on a Windows platform, in the Command Prompt window, navigate to C:\
Program Files\Hewlett-Packard\Performance Advisor\clui directory location. If
CLUI is installed on an AIX, HP-UX, Linux, or Sun Solaris platform, navigate to /opt/xppa/clui
directory location.
If CLUI is installed on a Windows platform, in the Command Prompt window, type proputility.bat
-i at the C:\Program Files\Hewlett-Packard\Performance Advisor\clui prompt
and press the Enter key.
C:\Program Files\Hewlett-Packard\Performance Advisor\clui> proputility.bat -i
If CLUI is installed on an AIX, HP-UX, Linux, or Sun Solaris platform, type proputility.bat -i at the
/opt/xppa/clui prompt and press the Enter key.
/opt/xppa/clui> proputility.bat -i
The following text is displayed in the same command prompt window. You are also prompted
to modify the existing settings as applicable. In addition to prompting you for enabling the IPv6
and SSL settings, and modify the IP address of the management station, you are also prompted
to modify the existing user name and password.
This utility creates and maintains the wrapper.properties file.
You may hit enter to keep the current (or default) values for each entry.
Would you like to Enable IPv6? y or n. [n]:
Enter the Management Station name or IP:
Have you installed and configured Secure Socket Layer (SSL) on
the management station's web server? Enabling SSL is optional
and not required to run Performance Advisor. y or n. [n]:
Enter a username and password pair
<use the form user:passwd>:
4.
Enter the correct user name and password, and press the Enter key. You are displayed an informational message that the properties file is updated.
CLUI command gives Java error

Cause
CLUI (Command Line User Interface) commands fail with the error: "Exception in thread "main"
java.lang.OutOfMemoryError: Java heap space.
Resolution
Increase the Java size by adding new java options -xms & -xmx for the failed command. To increase
the Java heap size for a batch file:
1.
2.
Open the batch file from: <install directory>:\Program Files\Hewlett-Packard\Performance Advisor\clui\<file.bat>

Replace the following line:
%javacmd% -Djava.cmd=%javacmd% -Dinstall.dir="%installdir%" -cp
%classpath% com.hp.xpsl.clui.XpPaCli %COMMAND% %*
with
41
%javacmd% -Djava.cmd=%javacmd% -Dinstall.dir="%installdir%" -Xms256m

-Xmx1024m -cp %classpath% com.hp.xpsl.clui.XpPaCli %COMMAND% %*
Classpath error
Cause
Unable to initialize threads: cannot find class java/lang/Thread Could not create Java VM.
Resolution
Problem:
Earlier versions of the P9000 Performance Advisor LUI required the user to set some
environment variables. This error message indicates that the classpath environment variable was not
set correctly. (This error must not occur with new install scripts.) Report this error directly to your HP
contact.
Install script exits with an error

Cause
Install script exits with the message: 'JRE was not found in path <jre_location>. This is because, the
location entered for the java environment is not valid.
Resolution
In UNIX variants, execute install.sh and enter the correct path to the java environment. In
Windows, edit the JAVA_HOME environment variable, and run the install.bat script again.
Cause
Install script exits with the message: 'install.sh: this script must be run as root....exiting'. This is because,
you are not logged in as the root user.
Resolution
Log in as root, and run install.sh again.
Multiprocessor optimization
For efficient and optimized use of the management station hardware on a multi-processor or a multi-core
system, bind the HP StorageWorks P9000 Performance Advisor Tomcat and HP StorageWorks P9000
Performance Advisor Database services to individual processors. Therefore, leading to better response
load balancing and avoiding any overheads of switching, or scheduling on multiple processors.
To enable multiprocessor optimization, you must modify the property for multiprocessor optimization
in the serverparameters.properties file. By default, multiprocessor optimization is not enabled
or switched off for P9000 Performance Advisor.
Multiprocessor optimizations #
# The following entry enables / disables the Multiprocessor Optimizations.
# Note: Valid Input = ON|OFF
Enable_MP_Optimizations=ON
42
You can enable this option if you find that the P9000 Performance Advisor performance is slow on
the management station. Dedicate a processor each for the HP StorageWorks P9000 Performance
Advisor Tomcat and HP StorageWorks P9000 Performance Advisor Database services. Upon restarting
the management station, the HP StorageWorks P9000 Performance Advisor Tomcat service is
considered on priority and bound to a processor followed by the Oracle process.
To improve P9000 Performance Advisor performance on a multi-processor or a multi-core system, HP
recommends enabling multiprocessor optimization as the first step. However, if you do not see any
significant performance improvement even after enabling multiprocessor optimization, HP suggests
you restore the default settings in the serverparameters.properties file and contact HP support.
NOTE:
If you set the Enable_MP_Optimizations=ON, manually change the affinity set from the Windows
Task Manager (under Processes tab, right click a process and select Set Affinity). After restarting
the management station, both the P9000 Performance Advisor performance Tomcat and Oracle
services get executed on the processor that is selected manually. This override the property set for
multiprocessor optimization in the serverparameters.properties file. When the management
station is restarted again, the value is read from theserverparameters.properties file, and
the services are run on different processors.
Maintaining versions for host agent logs

You can maintain a minimum of three versions of the P9000 Performance Advisor host agent log file
(PerformanceAdvisorXP.log) for your reference in troubleshooting host agent issues. This is
applicable on all the supported operating platforms for P9000 Performance Advisor host agents.
In the paxp_services.properties file, specify the number of versions you want to maintain
against the Logger.NoOfFiles field. By default, a maximum of three log files are maintained.
When the log file is created, the date and time stamp of the log file gets appended to the
PerformanceAdvisorXP.log file name. Following is the file naming convention:
<yyyy-mm-dd_hh-mm-ss>_PerformanceAdvisorXP.log.
When the number of files and the specified size for each of the files have reached the maximum set
limit, the log file with the oldest date and time stamp is deleted, and a new file with the present date
and time is created.
In thepaxp_services.properties file, you can also set the minimum file size by specifying the
value for the Logger.LogFileSize field. By default, 100MB is the minimum file size. The file size
value can either be appended by MB or GB. If you choose to see the file size in GB, the minimum
file size be 1GB. If the log file size grows beyond this specified value, the data being written into the
existing log file is brought to a logical conclusion and another version of the log file is automatically
created.
NOTE:
The host agent service need not be restarted for any of the above-mentioned modifications made to
the paxp_services.properties file.
43
44
3 Error messages
This section describes the error messages for P9000 Performance Advisor. The error messages are
presented in the following format:
Error Title: Provides a brief description of the error
Error Description: Provides the cause of the error
Solution or Workaround: Provides the solution for resolving the error, or a workaround
Installation error messages

Table 1 describes the error messages that you might see when installing P9000 Performance Advisor.
Table 1 Installation error messages
Error Title
Error Description
Solution or Workaround
Static IP address or
Loopback Adapter
is not configured on
this management
station.
The installation wizard has detected that

your management station does not have a
static IP address or Loopback Adapter
configured. They should be configured for
the installation wizard to proceed.
For steps on how to configure a static IP

address or Loopback Adapter, refer to the
P9000 Performance Advisor install guide
available on Disk 1.
The processor
speed is less than
800 MHz on this
management
station.

your management station's processor
speed is less than 800 MHz. It should at
least be 800 MHz for the installation
wizard to proceed.
Upgrade the processor speed to 800 MHz

or install P9000 Performance Advisor on
a management station that already has the
processor speed set to 800 MHz or
greater.
Insufficient disk
space in
<Install_drive>.

sufficient disk space is not available on the
disk drive, where you are trying to install
P9000 Performance Advisor. There must
be at least 8 GB of free space available
for the installation wizard to proceed.
Release the required free disk space on

your management station. The installation
wizard will exit now. After you make the
required disk space available, double click
PA_Server.exe to resume the installation
of P9000 Performance Advisor.
Command View XP
is already installed
on this management
station

an instance of Command View XP is
already installed on this management
station. Command View XP must be
removed before P9000 Performance
Advisor can be installed.
Remove Command View XP for the

installation wizard to proceed. For more
information, refer to the Command View
XP install guide. The installation wizard will
exit now. After you remove Command
View XP, double click PA_Server.exe
to resume the installation of P9000
Performance Advisor.
45
Error Title
Error Description
Insufficient physical
memory on this
management
station.

sufficient physical memory is not available
on this management station. There must be
at least 1 GB of physical memory available
for the installation wizard to proceed.
Upgrade the physical memory on your

management station to 1 GB RAM or
higher. The installation wizard will exit
now. After you upgrade the physical
memory, double click PA_Server.exe
to resume the installation of P9000
Insufficient free disk

space in the
<Install_drive>\
TEMP folder on this
management
station.

sufficient free disk space is not available
in the <Install_drive>\TEMP on this
management station.
Create at least 1 GB of free disk space in

your management stations
<Install_drive>\TEMP folder
(required only if you are selecting a
Complete installation for P9000
Performance Advisor).

the administrator group does not exist on
your management station. This group must
be created for the installation wizard to
proceed.
Create the domain administrator group on

your management station if you want to
implement Domain authentication method.
For more information on Domain
authentication method, refer to the P9000
Performance Advisor install guide available
on Disk 1. The installation wizard will exit
now. After you create the groups, double
click PA_Server.exe to resume the
installation of P9000 Performance Advisor.

the user group does not exist on your
management station. This group must be
created for the installation wizard to
proceed.
Create the domain user group on your

management station if you want to
implement Domain authentication method.
For more information on Domain
authentication method, refer to the P9000
on Disk 1. The installation wizard will exit
now. After you create the groups, double
click PA_Server.exe to resume the
installation of P9000 Performance Advisor.

an earlier version (pre-5.2) of P9000
Performance Advisor is installed on the
management station. For the installation to
proceed, the current installed version
should be v5.2 or later.
Upgrade the existing version of P9000

Performance Advisor and the host agents
to v5.2, or a later version. For more
information, refer to the P9000
on Disk1. The installation wizard will exit
now. After you upgrade to v5.2, or a later
version, double click PA_Server.exe to
resume the upgrade process.
The entered admin

group does not exist
in the domain
provided.
The entered user

group does not exist
in the domain
provided.
Earlier version of
P9000 Performance
Advisor already
exists on this
management
station.
46
Error messages
Error Title
The following
P9000 Performance
Advisor services
failed to start:
P9000 Performance Advisor
<service name>
Error Description

the above-mentioned services have not
started. They should start for P9000
Performance Advisor to function properly.
P9000 Performance Advisor

<service name>
Refer to the section on troubleshooting
installation issues in the P9000
on Disk 1. Ensure that all the services have
started before you launch and start using
NOTE:
While trying to troubleshoot this issue,
you can click Finish on the Installation
Complete window to exit the installation
wizard.

sufficient disk space is not available on any
of the drives on this management station.
There must be at least 8GB of free space
available for the installation wizard to
proceed.
Release the required free disk space on

your management station. The installation
wizard will exit now. After the required
disk space is available, double click
PA_Server.exe to resume the installation
of P9000 Performance Advisor.
There was an error while deleting the

service: <service_name>.
Delete the service manually by executing

the command sc delete
<service_name> in your management
station's command prompt window. You
can locate the sc.exe file in C:\
windows\system32 folder.
Error installing HP
StorageWorks
P9000 Performance
Advisor Realtime
Server.
There was an error installing the HP

StorageWorks P9000 Performance Advisor
Realtime Server. The host agent installation
will rollback. If the host agent installation
is on a 32-bit host, the
PA_HA_32Install.log file
(%temp%\PA_HA_32Install.log) has
additional details on the reason for failure.
Contact your HP Support Engineer agent

for further assistance in resolving the issue.
Also, provide the
PA_HA_32Install.log file for analysis.
Error installing HP
StorageWorks
P9000 Performance
Advisor Hostagent.
There was an error installing the HP

Hostagent. The host agent installation will
rollback. If the host agent installation is on
a 64-bit Itanium host, the
PA_HA_64Install.log file
(%temp%\PA_HA_64Install.log) has
additional details on the reason for failure.
Contact your HP Support Engineer agent

for further assistance to resolve the issue.
Also, provide the
PA_HA_64Install.log file for analysis.
Insufficient disk
space on this
management
station.
Failed to delete the

service: <service
name>.
47
Configuration and usage error messages

Table 2 describes the error messages that you might see when using P9000 Performance Advisor.
Table 2 Configuration and usage error messages
Scenario
Error message
Solution
Performance Advisor is unable to connect

to the database.
Check if the Database is running. Please contact administrator or HP Support if the exception continues.
Verify if the database service, HP

Database is currently running. If not, restart
the service from the Service Control
Manager. If the issue persists, contact your
system administrator or HP support.
Performance Advisor is unable to retrieve

the key-value pair from the properties file.
EmailCourier - received a missing resource exception for

<properties file name> looking
for <key>.
Performance Advisor host agent has

encountered an error sending information
to the management station.
Failed sending disk array configuration. Reason = " + e.toString().
Performance Advisor failed to send

configuration information to the
management station.
XpinfoCollector send failed:

Server is not ready. Please make
sure the PA services are running.", Logger.ERROR).
Check if the following are present:

Properties file
Key-value pair
If the properties file and/or the key value
pairs are missing, select the Repair option
for P9000 Performance Advisor.
Check if the P9000 Performance Advisor

management station service is running and
accessible.
Performance Advisor is unable to connect

to the database.
Unable to connect to database.
Verify if the database service, HP

Database is currently running. If not, restart
the service from the Service Control
Manager. If the issue persists, contact your
system administrator or HP Support.
CLUI commands fail if invalid user

credentials are given during installation.
The \"-pf\" password file contents does not have a colon

separating the username and
password.
Provide a valid file containing the user

name and password.
Error while sending an email notification

for failed data collection.
Email notification error for

Failed Data Collection on
<server> <port_number>.
Verify if the SMTP server is reachable over

the network and the port number is valid.
Unable to send email notification.
Email could not be sent.
Check if the SMTP servers are configured

for email notification.
48
Error messages
Scenario
Error message
Unable to collect configuration data due to

insufficient disk space. This error is logged
when collecting configuration information
through out-band collection. The disk space
needed to form the objects pertaining to
the configuration collection is unavailable
leading to this error.
IOException: There is not enough

space on the disk.
Insufficient disk space on the system. This

could potentially delay data collections.
This error is logged when the space
required to create the cache files of PA is
unavailable.
There is not enough space on

the disk.Data Collections may
delay.
Error during Database purging
Error purging data.
Check if the database service is running.
Invoking Performance Advisor from Tiered

Storage Manager fails.
Resource instance is either null

or empty. Please provide a valid
resource instance.
The selected component in P9000 Tiered

Storage Manager may not be monitored
by P9000 Performance Advisor. Select a
valid component and then launch P9000
Java Null Pointer Exception
Check if performance collection was done

for this array. If not, initiate performance
collection and then export after a set of
data is collected.
In Array View Ldev screen you may see a

Null pointer exception when export to csv
is attempted
Solution
Ensure that there is sufficient disk space.
Check for the following conditions:

Internal error may occur while submitting a
request on the Troubleshooting while
creating or modifying an application, or
trying to plot a chart
Internal Error occurred while

submitting the request.
1.
Is the database service running?
2.
Was the performance collection initiated?
Fresh installation may not have any arrays

until a hostagent is configured.
Error: No arrays are managed or

connected to MS.
There are no host agents configured.

Configure one or more host agents.
Unable to load the license file.
Error occurred while uploading

license key file <licensefile.dat>
Check if the management station is

working, or connectivity to MS is not lost.
Unable to use realtime collection.
Error occurred while performing

real time collections. If the
problem continues , please contact HP Service.
Contact HP support.
Real-time monitoring fails if a collection

attempt is made using the same host agent.
The selected host agent is

already in use for other real
time collection. Please select
any other available host agent.
Only one instance of realtime monitoring

is possible through a given host agent. Stop
the existing collection and select the
components again.
If the issue persists, contact HP Support with

the P9000 Performance Advisor log files.
49
Scenario
Error message
Solution
Real-time monitoring fails if it is attempted

on a host agent with a pending server
update request.
Real Time Server Configuration

data is getting updated on the
selected HA. Please select any
other HA.
When a realtime server update is

requested, you cannot initiate realtime
monitoring using the same host agent. Wait
for the update to be completed, or select
another host agent.
Real-time monitoring is attempted but, charts

are not displayed.
The selected component does not

have any activity happening
currently or is no longer
present in the array.
Either the selected component is no longer

present on the array or there is no IO
activity on the component.
Realtime monitoring is attempted. However,

you are not able to connect to the real-time
host agent.
Performance Advisor could not

recognize the Real Time Server
on the host agent <host agent
name>. This could be due to the
Real Time Server not running on
the selected host agent or the
host agent name is not found.
Verify if the host agent name displayed in

P9000 Performance Advisor is correct.
Also, verify if the real-time server (HP
P9000 Performance Advisor RealTime
Server) is active on the host agent.
Real-time performance graphs are not

displayed for LDEVs and RAID groups that
are currently not processing any I/O
requests (described as unused components).
Plotting of real-time performance graphs for

LDEVs and RAID groups that are currently
not processing any I/O requests (described
as unused components).
The selected component does not

have any activity happening
currently or is no longer
present in the XP or the P9000
disk array.
Case 1: You select three LDEVs,

00:00, 00:01 and 00:02 for which
you want to plot the real-time performance graphs. Among these LDEVs,
00:02 is an unused LDEV. Hence, the
real-time performance graphs are displayed only for 00:00 and 00:01
LDEVs.
Case 2: You select only one LDEV,
00:02 that is currently an unused
component. The RealTimeChart screen
displays the following message:
The selected component does
not have any activity happening currently or is no
longer present in the XP or
the P9000 disk array.
Perform the following steps:
1.
P9000 Performance Advisor is unable to

retrieve the XP or P9000 array related
information from the database.
HP StorageWorks P9000 Performance Advisor Tomcat service

Error Getting XP Array Health
HP StorageWorks P9000 Performance Advisor Database Listener

2.
50
Error messages
Check if the following services are

active:
Refresh the Dashboard screen to view

the overall usage status of the XP and
the P9000 disk arrays.
Scenario
Error message
Solution
The Smart and ThP pools are not configured

in the selected P9000 disk array.
Smart and ThP pools are not

configured for this P9500 Disk
Array
1.
Configure the Smart and ThP pools on

your P9000 disk array.
2.
Perform the configuration data collection for your P9000 disk array.
3.
In the Array View node, select your

P9000 disk array and click Pools to
view the Smart and ThP pools data.

1.
P9000 Performance Advisor is unable to

retrieve the Smart and the ThP pools data
from the P9000 Performance Advisor
database.
Check if the following services are

active:
HP StorageWorks P9000 Performance Advisor Tomcat service
Unable to retrieve the Smart

and ThP pools related data from
the P9000 Performance Advisor
database.

HP StorageWorks P9000 Performance Advisor Database Listener
2.
Refresh the Array View > Pools screen

to view the Smart and the ThP pools
data.
Perform the following:
There are no VVols attached to the selected

Smart or the ThP pool. Attach the VVols to
view the VVol information.
If the selected chart is not able to render

properly and the data points are not
displayed in the Chart window.
If the P9000 disk array that you selected in

P9000 Remote Web Console is not
monitored by P9000 Performance Advisor.
No V-vols configured for the

Pool
1.
Create VVols in the P9000 disk array

and attach those VVols to the Smart or
the ThP pool.
2.
Perform the configuration data collection for your P9000 disk array.
3.
In the Array View node, select your

P9000 disk array and click Pools to
view the Smart and ThP pools data.
If chart is not loaded, try to

refresh by clicking here.
Click the status icon displayed in the top

left corner of the chart window title pane
to refresh the chart.
P9000 Performance Advisor has detected

that P9000 disk array is currently not in its
list of monitored disk arrays. The P9000
disk array must be monitored by P9000
Performance Advisor to accept requests.
Establish a connection between the P9000

disk array and P9000 Performance Advisor
through a host agent. Perform one round
of configuration and at least two rounds of
performance data collection for the disk
array before viewing the component details.
For more information on configuration and
performance data collection, see the HP
Software User Guide. For document
download location, see Related
information on page 97.
51
Scenario
If a component is not selected from the

Components list for a particular P9000 disk
array in P9000 Remote Web Console.
Error message
Solution
P9000 Performance Advisor has detected

that a component is not selected to display
data.
Select a component (example: Parity

Group, MP Blade Processor) in P9000
Remote Web Console to view the
corresponding performance data in P9000
Performance Advisor. For more information
on selecting and viewing the component
data, see the section on Launching P9000
Performance Advisor from P9000 Remote
Web Console in the HP StorageWorks
P9000 Performance Advisor Software User
Guide. For document download location,
see Related information on page 97.
CLUI errors messages

CLUI commands fail if invalid user credentials are given during CLUI installation describes the error
messages that you might see when using CLUI software.
Table 3 Error messages
Scenario
Error message
Solution
Error reading console output.
The console output cannot be

read.
If you are connecting to a UNIX system

remotely using telnet, your terminal
emulation is not supported. You can try
running the command using a different
terminal emulation, such as xterm or ansi.
Otherwise, contact your HP representative.
ERROR: No data returned for command
The command does not display an

output.
One of the parameters is not entered

correctly or the management station does
not have a data collector running for the
requested data set.
52
Error messages
4 Frequently Asked Questions

P9000 Performance Advisor Licensing
Where do I find the P9000 Performance Advisor registration number for generating a permanent license?
The P9000 Performance Advisor registration number is included on the product entitlement certificate
that is provided with every P9000 Performance Advisor License To USE (LTU) you purchase.
How do I generate the permanent license?

You can generate the permanent license at the Hewlett-Packard Authorization Center (HPAC) license
key website, using the following URL: webkey.external.hp.com
For P9000 Performance Advisor to continue configuration collection for additional internal raw disk
capacities on your XP disk arrays or usable capacities on your P9000 disk arrays, you should install
permanent licenses on P9000 Performance Advisor for each of the XP and P9000 disk arrays.
Can I generate the Instant-on license at the HPAC license key website?
No. You cannot generate the Instant-on license at the HPAC license key website. It is only available
along with the P9000 Performance Advisor media and automatically activated when you install P9000
Performance Advisor (v4.5 onwards).
If I add 20 TB to the existing 64 TB internal raw disk capacity on my XP disk

array, should I procure additional license for P9000 Performance Advisor to
monitor the newly added 20 TB internal raw disk capacity?
Monitoring internal raw disk capacity of 64 TB and greater is considered as unlimited frame license
by P9000 Performance Advisor. Therefore, you need not generate a separate license for P9000
Performance Advisor to monitor any newly added internal raw disk capacity.
Are the array type and serial number sufficient to generate a license for an XP
or a P9000 disk array?
Yes. These are a few mandatory inputs for generating a license. In addition, you should also provide
the internal raw disk capacity for an XP disk array or the usable capacity for a P9000 disk array that
you want to be monitored, and the expiry date for the license (based on the type of license that you
select).
53
The following warning message is displayed in the Array Performance report

that I generated. What does it indicate?
WARNING: License violation was detected for this array.
This report may not capture performance data about the
recent configuration changes made in the XP/P9000 disk
array. Please purchase the required Performance Advisor
licenses immediately.
This warning message is displayed in every report that you generate for an XP or a P9000 disk array,
when both the following conditions are met:
Grace period of 60 days expires
Permanent license of the required internal raw disk capacity for an XP disk array or the usable
capacity for a P9000 disk array is not installed
You must purchase, generate, and install a permanent license, equal to the XP disk arrays internal
raw capacity or the P9000 disk array's usable capacity, if you want P9000 Performance Advisor to
monitor the new configuration changes for the XP or the P9000 disk array.
I have not received the product entitlement certificate and the registration number
along with the P9000 Performance Advisor v4.5 media kit. What should be the
process followed to get the product registration number after an upgrade to v4.5
or later version?
In order to receive the product entitlement certificate and the registration number, complete the following
steps:
1.
2.
Enter the required information in the P9000 Performance Advisor License Entitlement
Request text file. By default, the P9000 Performance Advisor License Entitlement
Request text file is located in the %HPSS_HOME%\data\keys folder, if you have upgraded to
P9000 Performance Advisor v4.5. HP uses the information from this text file to process the registration number request.
Send an email to HP at americas_password@cnd.hp.com requesting a registration number for
the P9000 Performance Advisor LTUs that you are entitled to use. Provide the P9000 Performance Advisor License Entitlement Request text file as an attachment to your email.
Can I use the same registration number to generate permanent licenses for multiple XP or P9000 disk arrays?
No. Registration numbers can only be used one time. The P9000 Performance Advisor entitlement
certificate is generic. You can use the registration number included in the entitlement certificate to
generate a permanent license for any XP or P9000 disk array serial number. After the registration
number is associated with a specific XP or P9000 disk array serial number, it cannot be further
associated with another XP or P9000 disk array serial number.
Can I use the license key that is generated for an XP or P9000 disk array to
monitor another array?
No. When a license key is generated, it is locked to the specific XP or P9000 disk array hardware
platform and serial number; it cannot be used with another XP or P9000 disk array.
54
Frequently Asked Questions
I have generated and installed a permanent frame license for a new XP or P9000
disk array. Why does the P9000 Performance Advisor License screen not display
the corresponding license details?
The corresponding license details are not displayed on the P9000 Performance Advisor License screen,
because you have not performed a configuration data collection for the new XP or P9000 disk array
(unmonitored XP or P9000 disk array). Perform a configuration data collection for your XP or P9000
disk array to view the license details in the View License Status section on the License screen.
How can I obtain a term or emergency licenses?

Contact your HP Representative. Term and emergency licenses are used in exception cases only.
Can a combination of permanent, term, and emergency licenses be used for an

XP or P9000 disk array?
Yes. You can use a combination of the above mentioned license types for an XP or P9000 disk array,
as P9000 Performance Advisor maintains an aggregate of the licensed capacity. The License screen
shows expiry dates for different types of licenses that you may have associated with an XP or P9000
disk array.
Can a term license key be installed for an XP or P9000 disk array when an
emergency license key is already installed for that array?
Yes. You can install a term license key when an emergency license key is already installed for that
array.
Where can I view the individual license details?

Click View Details for an XP or P9000 disk array record on the License screen to view the associated
individual license details in the View License Detail section.
What does permitted volumes mean? Should it be the same as licensed capacity?
No. Permitted Volumes displayed in the View License Detail section for a specific XP or P9000 disk
array are not the same as the Licensed Capacity. Permitted Volumes refers to the capacity of a single
license key. The aggregate of the permitted volumes is displayed as the actual license capacity (TB).
For example, consider that there is a permanent license and a term license installed on a given XP or
P9000 disk array. The permitted volumes (TB) installed are 20 TB and 24 TB respectively. In this case,
the actual license capacity (TB) is calculated as 44 TB.
If two term licenses are generated to monitor 36 TB and additional 10 TB for

an XP disk array, and the 10 TB disk capacity is later removed from the XP disk
array, will P9000 Performance Advisor stop monitoring the 10 TB data even
when the term license for 10 TB is still valid?
Yes. P9000 Performance Advisor stops collecting performance data for the additional 10 TB disk
capacity, as it is physically removed from the XP disk array. It continues to collect performance data
for only the current disk capacity, which is 36 TB. However, you can still view historic data that was
maintained when P9000 Performance Advisor was collecting performance data for the 10 TB disk
capacity.
55
When does P9000 Performance Advisor enter the grace period for an XP or
P9000 disk array?
P9000 Performance Advisor initiates a grace period of 60 days when either of the following conditions
is met:
During Instant-on period (first time upgrade or installation of P9000 Performance Advisor v4.5 or
later version):
The Instant-on license period of 120 days is over and a permanent license is not yet installed
for any of the XP or P9000 disk arrays. In this case, P9000 Performance Advisor initiates a
grace period of 60 days on all the XP and P9000 disk arrays
You have installed a permanent license on P9000 Performance Advisor for at least one XP or
P9000 disk array during the Instant-on period. In this case, P9000 Performance Advisor initiates
a grace period of 60 days on all the other XP or P9000 disk arrays
After the Instant-on period is over:
Every time your XP disk array raw disk capacity or the P9000 usable capacity exceeds the P9000
Performance Advisor licensed capacity (which is a summation of permanent, term, and emergency
licenses that you may have installed for that array)
If additional raw disk capacity is added to an XP disk array or usable capacity

is added to a P9000 disk array during the grace period, will Performance Advisor
monitor the additional capacities and perform new configuration data collections
for the XP or P9000 disk array during the grace period?
Yes. During the grace period, you can monitor an XP disk array for unlimited internal raw disk capacity
and a P9000 disk array for unlimited usable capacity. You can also collect configuration data for
the additional internal raw disk and usable capacities. This is possible only until the date the grace
period is valid.
If additional disk capacity is added to an XP disk array after the grace period
is over, will Performance Advisor monitor the additional disk capacity and perform new configuration data collections?
No. P9000 Performance Advisor does not monitor any new configuration changes made for your XP
disk arrays after the grace period is over and if required licenses are not yet installed. However, it
continues to collect performance data for the current internal raw disk capacities of your XP disk
arrays.
Is grace period applicable for term and emergency license types?

Yes. The grace period of 60 days is also applicable for term and emergency license types. After a
term or an emergency license expires, P9000 Performance Advisor enters a grace period of 60 days
for all the associated XP or P9000 disk arrays.
If the current version of P9000 Performance Advisor is upgraded to v5.0, is the

Instant-on license activated after the upgrade is complete?
Yes. The Instant-on license is available with P9000 Performance Advisor v5.0. By default, it is activated
when you perform a first time installation or an upgrade to v5.0
56
Is the Instant-on license bound to an XP or P9000 disk array?

No. The Instant-on license is provided with every instance of P9000 Performance Advisor and is
applicable to all the XP or P9000 disk arrays that are monitored by the current instance of P9000
What is the indication that a license is installed on P9000 Performance Advisor?

After you install the .dat file and do a fresh configuration collection for the XP or P9000 disk array,
the associated details are displayed in the View License Status section on the License screen. The Last
Updated Time is also an indication that a new license is installed on P9000 Performance Advisor.
If I install a license for internal raw disk capacity of 50 TB and currently only 25
TB is being monitored, will P9000 Performance Advisor monitor the extra 25
TB when added to the XP disk array at a later date?
Yes. P9000 Performance Advisor monitors the additional 25 TB internal raw disk capacity whenever
you add it to your XP disk array, as the existing license key is generated for a 50 TB license capacity
(includes the extra 25 TB disk capacity).
One of the licenses was accidentally deleted from the management station for
one of the P9500 Disk Arrays? Following are the questions:
1.
Will P9000 Performance Advisor stop collecting data for the P9500 Disk Array?
No. P9000 Performance Advisor continues to collect data for all the P9500 Disk Arrays. However,
P9000 Performance Advisor enters a grace period for the P9500 Disk Array, for which the license
was deleted.
2.
Can I reinstall my original license key?

Yes. Your original license key can be reinstalled and P9000 Performance Advisor will be licensed
for the original license capacity.
3.
Can I generate a duplicate license at the HPAC web site? How do I obtain my original license
key file?
Yes. You can reprint your license and obtain your original license key file at the HPAC website
by following these steps:
a. Access the HPAC license key website, webkey.external.hp.com from your Internet browser.
The Hewlett-Packard Authorization Center license key web page appears.
b. To reprint the license certificates, click Reprint License Certificates on the Main Menu page.
c. On the Reprint License page, enter your P9500 Disk Array DKC serial number, choose the
Hardware Platform, and click Next.
The list of the license keys associated with your P9500 Disk Array DKC serial number appears
in a table on the Reprint License List page.
d.
e.
To view individual license certificates, look for your product title under Software title in the
table. Your product title should be HP StorageWorks P9000 Performance Advisor Software.
Select your software title record and click Next. A list of products associated with the license
certificate is shown on the Certificate page.
NOTE:
The list should match with the products you have purchased for that specific software title.
57
f.
Click Save to obtain a .doc format of the software license certificate. A new browser window
appears and contains the license certificate that was shipped to you earlier. Select File >Save
As, from the browser window to save the file. You can also email the certificate (word document) as a file attachment to your email account.
I am seeing Capacity Insufficient displayed for an XP disk array on the P9000

Performance Advisor License screen View License Status section. What does
it indicate?
This message implies that you are monitoring an XP disk array for the internal raw disk capacity that
has exceeded the actual licensed capacity. This is referred to as Capacity Violation. In this case,
P9000 Performance Advisor switches to the grace period of 60 days for that particular XP disk array,
but continues with the current functions. If you want it to continue monitoring the additional internal
raw disk capacity also, you must purchase the required P9000 Performance Advisor LTUs and generate
a permanent license before the grace period expires.
I am seeing the following error message on the License screen. What does it
indicate?
License module of Performance Advisor is not running correctly. Please contact HP to get this solved else collections for all the arrays will stop at XXXX
This error occurs if the user accidently deletes the license related files. Perform the following steps to
rectify the issue:
1.
2.
3.
Run Repair on P9000 Performance Advisor. However, data of the old installed license is deleted.
After performing a repair on P9000 Performance Advisor, when user starts the P9000 Performance
Advisor services, the License screen displays an informational message that valid license is not
installed for all the monitored XP and P9000 disk arrays. P9000 Performance Advisor enters a
grace period of 60 days for all the XP and P9000 disk arrays.
Install the license (.dat) file again. P9000 Performance Advisor considers it as a new license install
for that particular XP or P9000 disk array.
I am seeing the following error message on the License screen. What does it
indicate?
No License Key is present for array 53036 and hardware
platform P9500
This error message is displayed if you click View Details on the License screen for a P9500 Disk Array
(in this case 53036), for which the license is not yet installed. So, you should install a valid license
for that P9500 Disk Array.
If permanent and emergency licenses are added to a management station for

an XP or a P9000 disk array, and later the emergency license is removed from
58
the current management station and added to another management station, can
I still use that emergency license for the remaining duration?
Yes. You can move licenses between management stations. The license validity is fixed at the time of
generating the license and is not tied to the movement of licenses between the management stations.
NOTE:
The above mentioned is valid only if both the management stations are monitoring the same P9000
disk array.
What is internal raw disk capacity? Is it applicable for only XP disk arrays?
Yes. The internal raw disk capacity is applicable only for XP disk arrays. It refers to the total capacity
of all the RAID groups created on your XP disk array. However, it excludes the disk capacity occupied
by the external RAID groups and pool volumes, such as ThP pools, virtual volumes.
What is usable capacity? Is it applicable for XP disk arrays?

The usable capacity is applicable only for P9500 disk arrays and calculated as follows: Allocated
total LDEVs capacity + unallocated total LDEVs capacity + reserved capacity.
The usable capacity includes the following:
Allocated internal LDEVs (allocated total LDEVs capacity)
Unallocated internal LDEVs (unallocated total LDEVs capacity)
Pool volumes, such as ThP, snapshot, and journal volumes (reserved capacity)
P9000 Performance Advisor database management

What is the maximum permitted size of the database that I must consider while
manually increasing the size of the database?
The maximum database size that you can select is 320 GB. This is possible when the Auto Grow
check box is not selected on the Database Configure screen. Every time, you select a database
number from the Configured Maximum Database Size list on the Database Configure screen, the
allocated disk space increments by the number you select.
For example, if the maximum database size was earlier set to 9 GB and you select 17 GB from the
list, the database size increments by 8 GB. Therefore, additional 8 GB disk space is allocated for the
P9000 Performance Advisor database.
I have manually increased the database size by 1 GB and around the same
time, auto purge process has set in. Can I stop the auto purge in-between the
purge cycle?
No. Once the auto purge has set in, you cannot stop the process. You should wait for the purge to
complete and then resume your operations.
59
Is there an indication on when the P9000 Performance Advisor database should

be archived? Should I wait for the database to grow to X size before it can be
archived?
Currently, there is no indication for deciding when the database must be archived. However, you
can use the following as a rule of thumb to archive data:
Auto purge starts when the database size has reached 70% of the allocated disk space and the Auto
Grow check box is not selected on the Database Configure screen. Auto purge begins by purging
the oldest records in the P9000 Performance Advisor database. Therefore, if your data is among the
oldest records and you want to archive the data, you must do so before the database size reaches
70% of the allocated disk space.
When the Auto Grow check box is selected, will the database size increase only
when it reaches 70% of the allocated disk space?
Yes. When the Auto Grow check box is selected on the Database Configure screen, and the database
grows to 70% of the allocated disk space, Performance Advisor automatically checks for the available
disk space. If it is greater than 3 GB, Performance Advisor increases the database size by 2 GB. If
the available disk space is less than 3 GB, the Auto Grow box is automatically disabled. Appropriate
messages are logged on the Event Log screen.
Auto Grow option will work only if sufficient free disk space is available on your management station.
You can determine the free disk space based on the following calculation: [Disk space reserved
for DB - (space occupied by DB + 2 GB)]. The disk space that is available as per this
calculation is what Auto Grow requires to start increasing the database size automatically. For
example, assume that the disk space reserved for the database is 50 GB and the disk space occupied
by the database is 30 GB. As per the above mentioned formula, the calculation will be [50 GB
(30 GB + 2 GB)], which results in 18 GB of free disk space. So, in this case, for Auto Grow to work,
it will require 18 GB of free disk space.
How can I determine the free disk space that is required for Auto Grow to function
properly?
Refer to the answer provided for the FAQ When the Auto Grow check box is selected, will the
database size increase only when it reaches 70% of the allocated disk space?
Can purged data be recovered?

No. Purged data cannot be recovered, as it is permanently deleted and the free disk space released
back to the P9000 Performance Advisor database. If you want to retain a copy of the data that is
being purged, archive the data for the duration of your choice before the manual or auto purge
process begins.
Do the purge and database archival options function the same on the P9000
Performance Advisor database?
No. Manual purge or auto purge processes delete the data completely. Database archival process
takes a backup of the data in a .dmp file and then deletes the same data from the P9000 Performance
Advisor database.
60
Does purging or archiving of data also lead to defragmentation of the allocated

disk space?
It depends on the P9000 Performance Advisor version that is installed on your management station:
In P9000 Performance Advisor versions prior to v3.5, purging of data does not explicitly defragment
the allocated disk space. If you want to reduce the database size after purging, you must use the
DefragmentDB.bat file and complete the following steps to reduce the database size:
1.
2.
3.
4.
5.
Stop all the P9000 Performance Advisor services (Start -> Programs -> HP Storageworks ->
Stop services).
In the command prompt on your management station, go to the folder %PADB_HOME%\tools
and execute DefragmentDB.bat.
When the command is executing, the ssdebug.log messages appear in a pop-up window,
till the process of database size reduction is complete.
Verify the database size in the folder, %PADB_HOME%.
Start the P9000 Performance Advisor services (Start -> Programs -> HP Storageworks -> Start
services).
In P9000 Performance Advisor versions v3.5 through v3.5.2, purging or archiving of data does
not automatically defragment the allocated disk space.
In P9000 Performance Advisor v4.0, auto purging of data automatically defragments the allocated
disk space, so that the free space is released back to the database.
In P9000 Performance Advisor v4.5 onwards, auto purging or archiving of data automatically
defragments the allocated disk space, so that the free space is released back to the database.
When will auto purge set in?

Auto purge sets in when the following conditions are met:
Data storage exceeds 70% of the database size and the Auto Grow check box is not selected on
the Database Configure screen.
The Auto Grow check box is selected. However, adequate free disk space is not available in the
P9000 Performance Advisor database or on the management station.
The database has grown to 320GB, which is the maximum size limit.
What happens if P9000 Performance Advisor is collecting data for an XP or a

P9000 disk array, for which records are simultaneously being purged? Will
there be discrepancy noticed in the data that is displayed on the P9000 Performance Advisor screens?
It depends on the kind of purge that is initiated:
If it is a manual purge and the data being collected falls in the date range older than the date that
you have selected for purging, you may see discrepancy in the data being displayed on the P9000
Performance Advisor screens.
If it is a manual purge for an XP or a P9000 disk array, all the data collected till the current collection time is purged.
If it is an auto purge, the latest data is still displayed on the P9000 Performance Advisor screens.
Consider the following scenarios:
Case1: The purge start date is provided as the immediate next day for the manual purge to begin.
You may see discrepancy in the data that is displayed on the P9000 Performance Advisor screens,
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as the data older than the selected start date will be purged for all the XP and P9000 disk arrays
connected to the management station. This is because the manual purge process is initiated on a
specific date and not for a specific XP or P9000 disk array.
Case2: Manual purge is initiated for an XP or a P9000 disk array for which data collections are
in progress. You may see discrepancy in the data that is displayed on the P9000 Performance
Advisor screens, as the data collected till that particular date and time is purged for that XP or a
P9000 disk array.
Case3: Auto purge has started. In this case, the latest data is still displayed on the P9000 Performance Advisor screens. You will not see discrepancy in the data that is displayed on the P9000
Performance Advisor screens, as auto purge process deletes the oldest records first in the P9000
Performance Advisor database.
Should I import data back into only that management station from where the
data was initially exported?
You can import data onto any other management station that has the same version of P9000
Performance Advisor installed.
Can I stop the auto purge that is in progress and archive the P9000 Performance
Advisor database?
No. You cannot stop an auto purge process after it has begun. Therefore, it is recommended that you
archive the data (if required) before the auto purge begins.
For import to work, the .dmp files should be available in the same dpdump folder
(%HPSS_HOME%\padb\admin\PADB\dpdump\) on the management station.
Does this mean that the .dmp files should be available at the above mentioned
location on the management station, where the import activity is planned?
Yes, it is mandatory that the folder location be the same as the above specified on the management
station, where the import activity is planned.
After data is imported, should the configuration data collection be reinitiated

for all the XP and P9000 disk arrays, for which the data has been imported?
Yes, you must re-initiate configuration data collections for all the XP and P9000 disk arrays, for which
the data has been imported. Re-initiating the configuration data collections ensure that the configuration
data records of the respective XP and P9000 disk arrays are updated with the latest configuration
changes.
I have archived the P9000 Performance Advisor v3.5.2 data before I upgraded
it to v4.0. Can I import the P9000 Performance Advisor v3.5.2 data back to
the same management station after the upgrade is complete?
No. You cannot import data from a previous version of P9000 Performance Advisor into the current
version after an upgrade. The import succeeds only when both the versions of P9000 Performance
Advisor are the same.
However, you can first import the v3.5.2 data onto another management station and then upgrade
it to v4.0.
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During the upgrade, can I move or copy the P9000 Performance Advisor database folders to a different location on the same or a different management station?
No. HP recommends that the P9000 Performance Advisor database folders remain untouched, as
P9000 Performance Advisor uses the files in these folders for the upgrade to complete. The folders
not being available can lead to data corruption, permanent data loss, and upgrade failure.
Can the database size be reduced using DefragmentDB.bat?

No. DefragmentDB.bat was provided prior to P9000 Performance Advisor v3.5 for the purpose
of defragmenting the SOLID database space. It cannot be used to defragment the Oracle database,
which is provided with P9000 Performance Advisor, v3.5 onwards.
Why do I see reducing of free space in PADB Drive?

There might be increase in the size of following files, if there are more database operations:
Export/Import
Purge
Auto Purge
Backup and Restore operations.
In such scenarios, the UNDOTBS2.DBF and Temp.DBF will increase to a maximum of 32 GB.
During upgrade, what should be the available free disk space for the upgrade
to complete?
It depends on the P9000 Performance Advisor version:
If you are upgrading P9000 Performance Advisor from a pre 3.5 version to v3.5 or later, following
is the requirement: 10 GB free space on the hard drive (minimum), 32 GB free disk drive space
(for cache swap space and database) (NTFS)
If you are upgrading P9000 Performance Advisor from a v3.5 or later version to v4.5, at least
2GB free disk space is recommended
I manually purged the database when the system disk space on the management
station was showing low. Then, I verified if the purge was successful by plotting
performance graphs for the specific purge duration. However, the system disk
space of the management station is still showing low and I am unable to do a
configuration collection. What has happened to the disk space that got released
when the data was purged?
Even though the P9000 Performance Advisor database space is released, this disk space can only
be used for Oracle database activities and cannot be used by other system resources. You can do
the following to reinitiate the configuration data collections:
If the drive where P9000 Performance Advisor is installed contains any non-P9000 Performance
Advisor related data, move that data to another drive location or delete the non-P9000 Performance
Advisor data.
If the drive where P9000 Performance Advisor is installed contains only P9000 Performance Advisor
related data, complete the following steps:
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1.
2.
3.
4.
Stop the P9000 Performance Advisor services (Start -> Programs -> HP Storageworks -> Stop
services).
Move the data located in %HPSS_HOME%\cache folder to another location on the management
station.
Move the logs in the pa\tomcat\logs folder to another location on the management station.
Start the P9000 Performance Advisor services (Start -> Programs -> HP Storageworks -> Start
services).
Is there a procedure to downgrade the P9000 Performance Advisor database?

For example, if P9000 Performance Advisor was upgraded from v3.5.2 to v4.1,
can the database be downgraded to v3.5.2?
No. There is no procedure to downgrade the P9000 Performance Advisor after upgrading it to a
later version. However, you can consider the following workaround before upgrading the current
version of P9000 Performance Advisor to a later version:
1.
2.
3.
Use the Backup utility to take a backup of the current version of P9000 Performance Advisor
database, which is v3.5.2 in this scenario.
Upgrade to P9000 Performance Advisor v4.1. If the upgrade does not complete, you can roll
back to v3.5.2 or re-install v3.5.2.
Restore the v3.5.2 P9000 Performance Advisor database back on the management station.
Can I rename the files created during the P9000 Performance Advisor database
export activity?
No. Do not modify the names of the files created during the export activity. Performance Advisor uses
these file names to identify the files from which data needs to be imported. If you happen to modify
the file names, it will lead to failure in the import process and permanent data loss.
If I am accessing the management station over the web, where the import should
happen, what should be done before initiating the import activity?
Before initiating the import activity, complete the following steps:
1.
Copy the .dmp files from the source management station to the following location on the target
management station: %HPSS_HOME%\padb\admin\PADB\dpdump\
2.
Share the dpdump folder on the target management station.
3.
Map a network drive on your local system to the dpdump share folder on the target management
station. This is to ensure that you select the correct files for the import activity.
When you start the import operation, browse to the mapped network drive folder and select the
.dmp files, and continue with the import activity.
4.
What is the minimum disk space required on the management station where the
import activity is planned?
To start an import activity, Performance Advisor requires that there be adequate disk space that at
least matches the size of the exported data. The import operation will fail if the database does not
have sufficient disk space to accommodate the imported data. You either have to archive or purge
some of the existing data for the import to begin.
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The auto purge started when the data was being imported. Will I lose the imported data?
Auto purge begins if the data storage exceeds 70% of the available disk size. If you are importing
data when the auto purge is in progress, the data import activity continues. However, if the imported
data is among the oldest data that Performance Advisor has selected for purging, the data that is
being imported is purged automatically. As a result, it is recommended that there be enough disk
space on the management station, where the data import activity is initiated.
Does database backup, restore and reset work in all versions of P9000 Performance Advisor?
In P9000 Performance Advisor versions prior to 3.5, you can backup, restore and also reset SOLID
database. Following are the procedures:
To backup the SOLID database:
1.
At the command prompt, enter cd ...%PADB_HOME%\tools
2.
In the Tools folder, enter DBBackup <date or other defining parameter>

HP recommends that you provide a date for the defining parameter. For example, if you type
DBBackup 07102006, the system provides a backup of all data in a directory named
07102006.
To restore the SOLID database:

1.
2.
In the Tools folder, enter DBRestore <date or other defining parameter>
3.
Enter the same parameter that you entered in the command prompt for the database backup.
For example, if you entered DBBackup 07102006 to back up your data, you must enter
DBRestore 07102006 to restore the data from the backup contained in the 07102006 directory.
To reset the SOLID database:

1.
2.
In the Tools folder, enter DBRestore
From P9000 Performance Advisor v4.5 onwards, you can use the Backup utility to take a backup of
the data and restore the data onto another management station.
How to migrate data from an existing management station to a new management

station?
Use the Backup utility to migrate P9000 Performance Advisor settings and preferences from an existing
management station to a new management station. You can use this tool to preserve your data and
configuration preferences by saving the existing settings and then restoring them on the new
management station.
Can I migrate data between different versions of P9000 Performance Advisor

using the Backup utility?
No. The Backup utility can migrate data only between management stations that have the same
versions of P9000 Performance Advisor installed.
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Should I stop the P9000 Performance Advisor services before using the Backup
utility?
No. You should not stop the P9000 Performance Advisor and Oracle database services while taking
backup or restoring data on a management station.
The disk space on my management station is full, as the undo.log file seems
to have occupied the disk space. Can I stop the P9000 Performance Advisor
services, move the undo.log file to another location, and restart the P9000
Performance Advisor services?
No. You should not delete any of the Oracle related files manually, as this might corrupt the database
and P9000 Performance Advisor may not function properly.
The restore activity is failing though the DKC serial number for which the data
should be restored is provided. What might be the reason?
When a restore activity is initiated using the DKC option in the Backup Utility, ensure that you specify
the correct DKC serial number. Also, verify if the specified DKC serial number exists. Otherwise, the
restore activity fails. Multiple exceptions indicating the failure are displayed in the command prompt
window, where the restore activity started. Following is an example for the DKC serial number, 10090,
where the data restore fails with an exception either due to incorrect or non-existent DKC serial number:
IMP-00002: failed to open PA10090_exp.dump to read
Import file: EXPDAT.DMP
The JRE version on my management station was updated from JRE v1.5 Update
18 to JRE v1.6 and the P9000 Performance Advisor services were restarted.
However, the services did not start. What might be the reason?
The P9000 Performance Advisor services failed to restart, because the JAVA_HOME variable is not
updated and it still points to JRE v1.5 Update 18. So, you need to manually update the JAVA_HOME
environment variable to point to the JRE v1.6 folder. Then, try restarting the P9000 Performance
Advisor services.
Array dashboard and threshold settings

NOTE:
P9000 disk arrays are supported only from P9000 Performance Advisor v5.0 onwards.
Why does ? appear for an XP or a P9000 disk array in the XP/P9000 Array
Health section on the Dashboard screen, though the threshold values are set?
The ? icon appears in the XP/P9000 Array Health section if performance data collection is not
happening for an XP or P9000 disk array.
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Can I set the threshold values for LDEVs on the Threshold Settings screen?
No. Threshold values cannot be set for LDEVs. Instead, you can set threshold values only for the ports,
cache, RAID groups, and DKC resources.
The frontend, cache, and backend categories on the Dashboard screen are
showing the X icon for the P9000 disk array. Does it indicate that the P9000
disk array is not optimally utilized?
Not necessarily. It just indicates that the resources in your P9000 disk array have crossed the threshold
limits that you set for them on the Threshold Settings screen.
There is no activity in my P9000 disk array. However, the categories show the
X icon. What does it indicate?
This can occur in cases where the threshold is set to very low non zero values (for example, 1 for
IOPS or 1MBPS). Ensure that you set appropriate values on the Threshold Settings screen to view the
accurate health of your P9000 disk array.
What does -1 indicate for the Frontend, Backend, Cache, or MP Blade (applicable only for P9000 disk arrays) category on the Threshold Settings screen?
If -1 is displayed for the Frontend, Backend, Cache, or MP Blade category, it means that the
performance threshold values are not yet configured for the XP or the P9000 disk arrays. In such
cases, the usage summary is also disabled on the Dashboard screen.
NOTE:
The following FAQs are on enhancements or new features introduced in Array Dashboard from v4.5
onwards.
Why are LDEV records not displayed in the LDEV Information table on the
Dashboard screen?
The LDEV records are not displayed in the LDEV Information table on the Dashboard screen, if there
is no I/O activity on the LDEVs for the set threshold duration.
NOTE:
The LDEV Information table is available on the Dashboard screen from P9000 Performance Advisor
v4.5 onwards.
Why is Show LDEVs disabled on the Dashboard screen?

The Show LDEVs disabled on the Dashboard screen in the following cases:
If more than one frontend or backend record is selected in the Statistics section on the Dashboard
screen
If you are viewing the statistics for the cache usage
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How are LDEVs displayed in the LDEV Information table on the Dashboard
screen?
The LDEVs records are displayed in the ascending or descending order based on the LDEV Settings
that you will have specified on the Threshold Settings screen. The ascending or descending order is
decided based on an LDEVs average read and write response times.
What does the dashboard high watermark indicate?

The high water mark is an indication of the maximum average usage value of that resource in the
past 24 hours. High watermark is displayed after considering the usage data of a resource in the last
24 hours for a selected metric.
NOTE:
The dashboard high watermark is available on the Dashboard screen from P9000 Performance
Advisor v4.5 onwards.
Why is the dashboard high watermark not displayed in the performance graphs
that I plotted on the Dashboard screen, Chart Work Area?
The dashboard high watermark is disabled, if you select multiple resources and plot their performance
graphs for different metrics. The dashboard high watermark is displayed only when you select a single
resource and metric combination.
Why is the dashboard high watermark not displayed for LDEVs?

The dashboard high watermark is not displayed for LDEVs, because there is no option to set the
threshold values for LDEVs on the Threshold Settings screen.
What does X icon beside a resource indicate in the Statistics section on the
Dashboard screen?
The X icon beside a resource in the Statistics section indicates that the utilization of that resource
corresponding to a particular metric is beyond the set threshold limit.
After an upgrade, when I log in to P9000 Performance Advisor, the Dashboard

displays the error message Error getting XP Array Health.
This error is displayed because the performance threshold values are not yet set. For more information
on setting threshold values, see the HP StorageWorks P9000 Performance Advisor Software User
Guide.
From P9000 Performance Advisor v4.6 onwards, default threshold values are already provided for
the following metrics:
CHA Util (%) 70%
Write Pending (%) 28%
DKA Util (%) 70%
RG Util (%) 50%
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From P9000 Performance Advisor v5.0 onwards, default threshold value is also provided for the MP
blade Util (%) metric (applicable only for P9000 disk arrays), which is 70%.
In addition to providing the threshold values for the other Frontend, Cache, Backend, and MP blade
metrics, you can retain the default values or provide values of your choice for the above mentioned
metrics. The status of resources for the above mentioned metrics is derived based on the default or
threshold values that you set, and displayed on the Troubleshooting screen.
Configuration and performance data collections

I've added another XP disk array as an external storage to my XP24000. Will
I see the external storage related data if I perform an Inband mode of configuration data collection?
No. Inband mode of configuration data collection does not get data on the external storage. Use
Outband mode of configuration data collection to get data on external storage.
After a configuration data collection, the last collection time stamp in the Array
View screen is not updated. Why?
The last collection time stamp is not updated for a configuration data collection. Only a confirmatory
message indicating a successful configuration data collection is displayed in the Event Log screen.
However, if you initiate a performance data collection, the last collection time stamp is updated once
the frequency of collection for the individual resources is complete. For example, if a performance
data collection is initiated at 9:47 AM for a frequency of 5 minutes, the last collection time stamp is
updated only after the 5 minutes completes.
I have added a command device from SLPR1. Can I collect information through
that command device for LUNs presented through other SLPRs?
No. If you add a command device from SLPR1, that command device collects information only for
the LUNs presented through SLPR1. However, if you add a command device from SLPR0, it collects
data from all the LUNs presented through SLPR0. In addition, the command device also collects data
from LUNs presented through associated SLPRs, such as SLPR1, and SLPR2.
I've set the frequency of collection as 5, 10, and 15 minutes for DKC, port, and
RAID groups. The DKC time stamp is getting updated while I am observing that
the port time stamp is not getting updated. Why?
The last collection time stamp get updated based on the performance data collection frequency set
for each individual resource. Since the frequency set for DKC is 5 minutes, it appears first. The last
collection time stamp for port data collection gets updated only after 10 minutes duration.
Why did the Windows GUID on my management station change after I rebooted
the management station?
When the management station is rebooted, the command device configured as the Windows GUID
automatically stops collecting data, as it is no longer considered as the GUID that can interact with
P9000 Performance Advisor. In such a case, configure another command device as the GUID or
recreate the same command device that previously changed, and configure it as the GUID. The Event
Log and the PerformanceAdvisor.log contain similar messages as follows:
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--------------------------------------------------------------------------------------------------PerformanceAdvisor: ERROR: Can't attach to command device: \\.\PHYSICALDRIVE65
One of the following may be the reasons:

*The device with GUID is formatted using Windows
*The command device switch is turned off accidentally
*Host cannot access the command device (Either security settings in the array allow the host to see
In P9000 Performance Advisor, if the data collection interval is set to 5 minutes,

will the data point received be the average value in 5 minutes or just the value
at the point of time, such as the 10:00?
All the values in P9000 Performance Advisor that do not require any calculation are values in point
of time, such as the maximum and minium values. The average value will be over a collection period.
P9000 Performance Advisor real-time charting

NOTE:
The real-time charting feature is available in P9000 Performance Advisor from v4.5 onwards.
Therefore, the following FAQs are not applicable to P9000 Performance Advisor versions prior to
v4.5.
How is P9000 Performance Advisor real time charting different from

P9000Watch?
P9000Watch
P9000Watch can be installed and used only on

a P9000 Performance Advisor host agent.
P9000Watch provides the metrics related to one
or many WWNs, each of which can be selected.
The metrics display information related to CPU,
RAID group, port, Ldev and DKC without giving
any direct association between them. The
minimum collection frequency is 10 seconds.
P9000Watch allows you to monitor any number
of components and is applicable for all XP and
P9000 disk arrays. You can use P9000Sketch to
view and also graphical representation of the data
obtained from P9000Watch.
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Real-time charting
Real-time data charting is integrated into P9000
Performance Advisor and applicable for the P9000 disk
arrays, such as the P9500 and for the following XP disk
array models: XP24000 and XP12000. It enables P9000
Performance Advisor to collect performance data for the
above-mentioned array types through the associated host
agents. The collection frequency depends on the number
of components selected and the load on the XP or the
P9000 disk array. For a minimum XP or P9000 disk array
configuration, the collection frequency can be as low as
five seconds.
Through real-time charting, you can view real-time metrics
collected for RAID groups or LDEVs that belong to an XP
or a P9000 disk array. At a time, you can monitor a
maximum of five RAID groups or LDEVs in an XP or a
P9000 disk array.
I need to monitor response time for a particular RAID group over a shorter duration. Can I collect performance data for less than 60 seconds using P9000 Performance Advisor?
No. The minimum duration for collecting performance data using P9000 Performance Advisor is at
least one minute. To view data for less than a minute duration, use P9000Watch or the real-time
charting feature in P9000 Performance Advisor.
Can I view real-time performance graphs for multiple XP and P9000 disk arrays
simultaneously?
Yes. You can collect real-time performance data and view real-time graphs for multiple XP and P9000
disk arrays. However, ensure that the real-time data collections are happening through dedicated
host agents.
For example, if host agent_A and host agent_B are connected to both XP disk array_1 and XP disk
array_2, initiate a real-time data collection on XP disk array_1 through host agent_A and on XP disk
array_2 through host agent_B. You cannot use host agent_A to collect real-time data for both XP disk
array_1 and XP disk array_2.
Can I initiate multiple instances of real-time data collections for an XP or a P9000

disk array, or multiple XP and P9000 disk arrays using the same host agent?
No. You cannot initiate another instance of real-time data collection using a host agent that is already
collecting real-time data for an XP or a P9000 disk array. At a time, a host agent can only handle
one instance of real-time data collection.
If an XP or a P9000 disk array is connected to two host agents, is it possible to

simultaneously initiate real-time data collections on the XP or P9000 disk array
through both the host agents?
Yes. It is possible to initiate real-time data collections on the XP or P9000 disk array through both the
host agents, as each host agent will still be handling only one instance of real-time data collection.
Can I use a host agent for real-time data collection, if the real-time server is
getting updated on that host agent?
No. Wait for the real-time server update to complete, if you want to use the same host agent for a
real-time data collection.
Can I save a real-time chart for my future reference?

No. There is no option to save real-time charts.
Can I view historic data for an XP or P9000 disk array using the real-time
charting functionality?
No. Real-time charting functionality can only be used to view the point in time data for your XP or
P9000 disk array. If you want to view the historic data, use the Charts functionality provided by
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When real-time charting is in progress, will it be impacted by either configuration

or performance data collections that are happening simultaneously?
No. When real time collection is in progress for an XP or a P9000 disk array through a host agent,
you can still initiate configuration and performance data collections on the same XP or P9000 disk
array through the same host agent, provided you select a different command device. You can also
select a different host agent for the configuration and performance data collections.
Why are XP10000 and XP20000 type disk arrays not listed under Select Components on the RealTimeCharting screen?
The XP10000 and XP20000 type disk arrays are not displayed under Select Components, as the
real-time charting is supported only for XP24000 or XP12000 type disk arrays.
Why are ports and DKC not available for selection under Select Components
on the RealTimeCharting screen for an XP or a P9000 disk array?
The ports and DKC are not available for selection, as real-time data collection and charting is only
supported for the LDEVs and RAID groups.
Do RAID groups and LDEVs also include external RAID groups and virtual
volumes?
No. RAID groups and LDEVs for an XP or a P9000 disk array in the real-time charting context do not
include external RAID groups, ThP, continuous access, and snapshot virtual volumes.
How many RAID groups and LDEVs can I select for real-time charting? Can these
resources be selected across XP and P9000 disk arrays?
At a time, you can select only five LDEVs or RAID groups in an XP or a P9000 disk array to view their
real-time performance graphs. You cannot do the following:
Select more than five LDEVs or RAID groups in an XP or a P9000 disk array
Select a combination of LDEVs and RAID groups in an XP or a P9000 disk array
Select a combination of LDEVs and RAID groups, or RAID groups across multiple XP and P9000
disk arrays
Why are the concatenated RAID groups not displayed for the XP and P9000
disk arrays under Selected Components on the RealTimeCharting screen?
Concatenated RAID groups are not displayed. Instead, only the first RAID group number from a
concatenated RAID group is displayed for your selection under RAID groups in the Selected Components
list.
I want to view real-time performance graphs for 10 LDEVs that belong to one of
the P9000 disk arrays? How can I view their real-time performance data?
Initiate real-time charting for the first set of five LDEVs. Then, initiate another instance of real-time
charting for the next set of five LDEVs, after stopping the first instance of the real-time charting.
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If your P9000 disk array is already connected to two host agents, you can start separate instances
of real-time data collections simultaneously through both the host agents. In this case, P9000
Performance Advisor collects real-time data for a set of five LDEVs through each host agent.
I am seeing the following error message when I try to plot a real-time chart for
the LDEV, 00:01 on the RealTimeCharting screen. What does the error message
indicate?
The selected component does not have any activity happening
currently or is no longer present in the XP array.
It implies that the selected LDEV, 00:01 is currently not processing any I/O requests. In such a case,
P9000 Performance Advisor does not plot real-time chart for the LDEV, 00:01, as it is considered as
an unused resource.
I am trying to plot real-time charts for the LDEVs, 00:01, 00:02, and 00:03 on
the RealTimeCharting screen. However, I can see the real-time charts for only
the LDEVs, 00:01 and 00:02. What does it indicate?
It implies that the LDEV, 00:03 is an unused resource. Therefore, you cannot see a real-time chart for
this resource. P9000 Performance Advisor does not plot real-time charts for LDEVs and RAID groups
that are currently not processing any I/O requests.
When I click Update RealTimeServer on the RealTimeCharting screen for a host

agent, how long does it take for the host agent to get the latest configuration
data from the associated XP or P9000 disk array?
The process of updating the real-time server on a host agent takes about 20 - 30 minutes.
Port 8331 is in use on my management station. Which is the file that I should
open to modify the port number?
Open the realtime.properties file and provide the new port number against the Port.Number
field.
On the management station, the realtime.properties file is located in the %HPSS_HOME%/
pa/properties folder.
On the host agent, the realtime.properties file is located in the xppa/realtime/config
folder.
NOTE:
From P9000 Performance Advisor v4.6 onwards, the realtime.properties file is renamed as
xprmihaserver.properties.
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I have updated the new port number in the realtime.properties file on

my management station. However, the communication between the management
station and the host agent is not established. How to re-establish the connection?
Verify if you have updated the same port number in the realtime.properties file on the associated
host agent also. Both the management station and its host agent require the same port number to be
provided in the respective realtime.properties files, so that the communication is established
between them.
P9000 Performance Advisor troubleshooting

NOTE:
The troubleshooting feature is available in P9000 Performance Advisor from v4.5 onwards. Therefore,
the following FAQs are not applicable to P9000 Performance Advisor versions prior to v4.5.
How is Troubleshooting screen useful?

You can use the Troubleshooting screen to identify bottlenecks in the performance of your applications
residing on hosts that use XP and P9000 disk arrays to store the application data. Higher response
time from LDEVs leads to increased response time from applications to user requests.
You can associate your application with its hosts and WWNs on the Troubleshooting screen. This
helps you to view the performance metrics of all the LDEVs and other resources, like CLPRs, RAID
groups, and ports that are involved in processing the I/O requests from your application. It further
helps you to identify those resources that are leading to your application's high response time, so that
you can take the necessary corrective action, like load balancing across resources.
I use P9000Watch to troubleshoot XP disk array performance issues. How different is it from using the Troubleshooting feature provided in P9000 Performance
Advisor?
P9000Watch can be used when you want to collect data samples for a shorter duration of up to 10
seconds and view the graphical representation of this data in P9000Sketch.
The troubleshooting feature in P9000 Performance Advisor uses the data collection frequencies that
you set while creating the performance data collection schedules. (The recommended data collection
frequency in P9000 Performance Advisor is always beyond 60 seconds). It helps you get a wider
range of data for troubleshooting purpose.
How can I view the performance metrics of resources associated with my application?
To view the performance metrics of resources associated with your application on the Troubleshooting
screen:
1.
2.
3.
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Select the XP or P9000 disk array that has the LDEVs processing I/O requests for your application.
Configure the association between your application, the host where your application resides,
and WWNs of the hosts.
View the performance data of LDEVs, ports, CLPRs, and RAID groups associated with your application. You can also plot the performance graphs of these resources.
Can I associate my application with resources that belong to legacy XP disk arrays?
No. You cannot associate applications with resources belonging to the following legacy XP disk
arrays, XP256, XP48, and XP512, because WWNs of the hosts connected to these XP disk arrays
are not available.
When can an existing application be associated with an existing host?

There may be cases, where the LDEVs associated with an application are made available through
two hosts belonging to different WWNs. In such cases, you may want to associate the application
with both the hosts.
There may also be cases, where the same set of LDEVs is made available through one host to two
different applications. In such cases, you may want to associate the host with both the applications
What are the different levels at which I can view performance data of resources
associated with my application?
You can view the performance data of LDEVs, ports, CLPRs, and RAID groups at the following three
levels:
Application level: Displays performance data of all the LDEVs, ports, CLPRs, and RAID groups that
are associated with your application
Host level: Displays performance data of all the LDEVs, ports, CLPRs, and RAID groups that are
associated with your application through the specific host and its WWN
WWN level: Displays performance data of all the LDEVs, ports, CLPRs, and RAID groups that are
associated with your application through the specific WWN of the host. This is valid in cases,
where your host uses multiple WWNs to connect to an XP or a P9000 disk array
How to view performance data for resources and map relationship between
different resources associated with my application?
You can view the performance data for resources and also map the relationship between the different
resources (LDEVs, ports, CLPRs, and RAID groups) associated with your application on the
Troubleshooting screen. From the list of configured applications, select the application for which you
want to view the set of associated LDEVs, choose the host, or WWN associated with an application.
Accordingly, the data is displayed on the Troubleshooting screen. Click an LDEV ID in the table under
LDEV Metrics to view the associated port, CLPR, and RAID group records highlighted in the respective
tables under the Frontend metrics, Cache metrics, and Backend metrics.
A * is displayed besides one of the RAID groups in the table under Backend
metrics on the Troubleshooting screen. What does the * indicate?
The * besides a RAID group indicates that the RAID group is contributing to more than one ThP pool
in the XP or P9000 disk array.
NA is displayed for Pool ID in the table under Backend metrics on the

Troubleshooting screen. What does NA indicate?
NA is displayed for Pool ID in the table under Backend metrics for XP disk arrays prior to XP24000,
as ThP pools cannot be configured on these XP disk arrays.
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A port record appears grayed out in the table under Frontend metrics on the
Troubleshooting screen. What does it indicate?
The grayed out port record indicates that it is a partner port. A partner ports uses the same CHA MP
that is also used by the primary port, which communicates the I/O requests from the application to
the associated LDEVs. When you plot a usage graph for the primary port, the usage graph for the
partner port is also displayed. This helps you analyze if the partner port is overloading the CHA MP
that is also associated with the primary port.
Does Pool ID in the table under Backend metrics display all the virtual volumes
on the Troubleshooting screen?
No. You can only view the ThP pools under Pool ID in the table under Backend metrics on the
Troubleshooting screen.
What metrics should I consider to access the response time of my application?

You can look for the performance values of LDEVs, ports, CLPRs, and RAID groups related to the
following metrics:
LDEV
Average read write response time
Port
IOPS, MBPS, and MP Util%
CLPR
Cache usage and read hits
RAID group
RG util%, non seq reads, seq reads, and writes
I have performed an OutBand mode of configuration data collection, but I am

unable to view any WWN under the Troubleshooting menu in the left pane.
For the WWNs to appear under the Troubleshooting menu > Configure Applications in the left pane,
you must perform an Inband mode of configuration data collection. Otherwise, the WWNs are not
displayed. In addition, ensure that at least one round of performance collection is completed.
Alarms and alarms history

NOTE:
The following FAQs are on enhancements or new features introduced in Alarms and Alarms History
from v4.5 onwards. Therefore, these FAQs are not applicable to P9000 Performance Advisor versions
prior to v4.5.
How does search functionality work if I have to search for a physical LDEV under
Alarms?
By default, the search function highlights the first occurrence of the physical LDEV record under Alarms.
If you want to search for a physical LDEV record that belongs to a specific XP or P9000 disk array,
you should select that XP or P9000 disk array record and then provide the CU:LDEV format of the
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physical LDEV ID. The same procedure should be followed if you want to search for physical LDEVs
under Charts.
For example, assume that you are searching for the physical LDEV ID, 0:05 that belongs to the XP
disk array, 10055. However, the search result shows the same LDEV record highlighted under the
XP disk array, 10058. In this scenario, the search result showed the LDEV record, 0:05 highlighted
under the XP disk array, 10058, as it may be the first XP disk array under Alarms. If you want to
search for the LDEV record, 0:05 in the XP disk array, 10055, you should first select that XP disk
array under Alarms and then provide the search entry.
The search results are specific to an XP or P9000 disk array. You cannot search for physical LDEVs
that are spread across multiple XP and P9000 disk arrays. Following are a few important notes on
the search functionality:
Search cannot be used to find physical LDEVs that belong to a custom group
Search cannot be used to find physical LDEVs that belong to a LUSE, or configured as VVols (ThP,
snapshot, Business Copy, or Continuous Access), or Ext RAID Groups
Search does not support multiple entries. You can search for only one physical LDEV resource
If I select a resource under Alarms, will the records also be filtered to simultaneously display the corresponding records on the Alarms History screen?
Yes. The existing set of records are simultaneously filtered on the Alarms History screen to display
only those records specific to the resource that is selected under Alarms.
What is Dispatch Threshold value and where can I view this value?
Dispatch Threshold value is the threshold value for which an alarm was configured to be dispatched.
When you plot a chart for a particular resource on the Alarms History screen, the Dispatch Threshold
value acts like a watermark and helps you know the maximum threshold limit that was set, and the
current performance value of the resource. The Dispatch Threshold value is displayed for only one
resource and metric combination. It is disabled if you choose multiple resources and metrics.
Appropriate legends are displayed to differentiate the current value of the resource from the Dispatch
Threshold value.
When does the status of an alarm record show up as Close under Level on the
Alarms History screen?
The status of an alarm record changes to Close when the corresponding alarm record is deleted from
the Alarms screen.
After setting emails to last dispatch level (level 3), will an email be sent, if the
threshold value is crossed in the next cycle?
P9000 Performance Advisor sends an email alert, if the cache usage exceeds 10%. To receive further
email notification, increase the dispatch level using the Edit option, from the Alarm Config screen.
Verify the same in the Event log.
NOTE:
Once an email has been sent for dispatch level set, no further emails are sent for same alarm, but
the Time Updated field in Alarm History will be updated accordingly.
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When will Good Information alarm be sent?

P9000 Performance Advisor dispatches Good Information alarm notifications, which is a Recovery
Alarm. Good Information email notification is sent, if the performance collection value goes below
the set threshold value.
I've provided the new threshold values for an alarm record on the Alarms screen.
However, the threshold values are not updated. What is the procedure to update
threshold values for an alarm record?
You must select the check box for an alarm record, for which you want to update the alarm
configuration settings (includes setting threshold values). After updating the values, click Edit for the
changes to take effect. The alarm configuration settings are not updated for an alarm record, if you
do not select the corresponding check box.
What does the following error message indicate?

One or more threshold values are not proper (Threshold 1
<= Threshold 2 <= Threshold 3 <= 999999)
This error message is displayed when one or more threshold values are not properly set. The value
that you set as threshold level 3 should be greater than or equal to the value that you set as threshold
level 2. Similarly, the value that you set as threshold level 2 should be greater than or equal to the
value that you set as threshold level 1.
What is the description for Error Code 3, Error Code 6, and Error Code 0, and
when are they displayed?
The following error codes are displayed under Alarms > Alarms History in the Email Status, SNMP
Status, and Script Status text boxes in the following scenarios:
Error Code 3: Displayed when the source SMTP server IP address or host name and the port address, or the SNMP server IP address provided under Settings > PA Settings is incorrect. It is also
displayed if there are errors in the alarm script files (xml files).
Error Code 0: Displayed when the alarm notifications and traps are dispatched, and scripts executed without any errors.
Error Code 6: Displayed under Alarms > Alarms History in the Email Status and SNMP Status text
boxes when the source email address specified under Alarms > Alarms Configuration or Settings >
PA Settings is invalid. It can also be displayed when the SNMP server fails to dispatch the trap to the
intended SNMP trap destination.
Charts
NOTE:
The following FAQs are on enhancements or new features introduced in Charts from v4.5 onwards.
Therefore, these FAQs are not applicable to P9000 Performance Advisor versions prior to v4.5.
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How to improve performance of P9000 Performance Advisor when plotting

charts for large number of resources?
Before plotting charts for large number of resources (for example, more than 100 resources) and for
a large data range, clear the following selections in the Chart Work Area:
The Show Data Points check box
The Show Zoom check box
Also, split the resources across multiple chart windows. You can achieve this by adding new chart
windows in the Chart Work Area, and plotting the performance graphs of a subset of resources in
the new chart windows. To add new chart windows, complete the following steps:
How to apply different time range for different charts in the Chart Work Area?
To apply different time range for different charts in the Chart Work Area:
1.
2.
3.
Select only the charts for which the date and time range must be modified.
Clear the selection for the remaining chart windows, by clicking the respective chart title bars.
Apply the date and time range settings for the selected chart window using Date/Time Filters in
the Chart Work Area.
How can I remove charts from the Chart Work Area?

You can do one of the following to remove charts in the Chart Work Area:
Click the Windows close button (X) on the chart window title bar
Click Remove Charts to remove all the active and passive chart windows from the Chart Work
Area
How can I refresh the resource selection list under Charts?

You can refresh the resource selection list under Charts by navigating to another screen and then
clicking Charts to navigate back to the Charts screen.
I have a set of resources whose performance I want to view regularly for a set
of metrics. How can I view their performance graphs without having to select
the resources and metrics again?
You can select the chart that has the combination of resources and metrics you want to view regularly
and click Save Chart(s) on the Charts screen. Provide a name for your favorite chart. Favorite charts
provide a template framework, where you can continuously append new resources and metrics that
belong to the same metric category to the existing favorite charts. The resources that you select can
belong to multiple XP and P9000 disk arrays. When you want to view the performance graphs for
the same set of resources and metrics, you can load the corresponding favorite chart by clicking Load
Chart(s) on the Charts screen. By default, a favorite chart displays the performance data points of
resources for the current Chart Work Area duration.
Are there options to save charts for future reference?

Yes. Following are the options that are provided on the Charts screen:
Save as PDF, which allows you to save charts in the Chart Work Area as separate PDF files. By
default, all the active or selected charts are saved. However, if the charts that you want to save
are not selected, do the following to select and save the charts:
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1.
2.
Click the title bars of the chart windows to select the charts (blue border should appear around
the chart window).
Click Save Chart as PDF.
Print, which allows you to print charts in the Chart Work Area as separate pages. By default, all
the active or selected charts can be printed. However, if the charts that you want to print are not
selected, do the following to select and print the charts:
1. Click the title bars of the chart windows to select the charts (blue border should appear around
the chart window).
2. Click Print.
Can I save the forecast displayed for a resource utilization in charts using the
Save Chart as PDF option?
No. When you save a utilization chart using the Save Chart as PDF option, only the current utilization
graph for a resource is saved. The forecasted utilization graph is not saved.
Which are the resources for which I can forecast utilization?

In addition to forecasting utilization for a ThP pool, you can also forecast utilization for DKA, MP,
RAID group, and Cache in P9000 Performance Advisor starting from v4.6 onwards. The utilization
forecast for DKA, MP, RAID group, and Cache is measured against the thresholds that you set on the
Threshold Settings screen.
NOTE:
Forecasting utilization for DKA, MP, RAID group, or Cache is available from P9000 Performance
Advisor v4.6 onwards.
What is the recommendation if I have to forecast DKA, MP, RAID group, or

Cache utilization for a week?
To forecast utilization for a week, HP recommends that there be a minimum of 250 data points or the
performance data has been collected for two or more days.
Can I preview data in the zoom preview panel for any duration?
No. You can preview the data in the zoom preview panel only for the duration selected in the respective
chart window. The preview is for the entire chart window and covers all the data points that are
plotted for the selected duration.
I have selected large number of resources to view their performance graphs for
a long duration. How can I focus on a particular area in a performance graph?
You can use the chart zoom feature that helps you in focusing and viewing data for a specific duration.
You can zoom into a particular focused area by using one of the following:
Horizontal zoom, where you use the zoom preview panel to zoom into charts for a selected duration. The Zoom preview panel provides a preview to the performance data displayed for a selected
duration in the respective chart window. It appears if the Show Zoom check box is selected in the
Chart Work Area, and occupies the lower pane of a chart window.
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The zoom preview panel has sliders that you can use to filter the overall duration in the chart
window and view data for a particular focused duration. You can drag the sliders on either side
of the time scale to increase or decrease the duration for which you want to view the data points.
The existing chart window are accordingly updated to display data points for the duration selected
in the Zoom preview panel. The focused area in the Zoom preview panel is highlighted in blue.
It shows the section of the chart window that you are currently viewing in the Zoom preview panel.
The Zoom preview panel is always in sync with its chart window and dynamically updated
whenever you change the duration in the chart window.
Vertical and horizontal zoom, where you zoom into charts for a specified duration and also across
data points in the chart. If the zoom preview panel is enabled, it highlights the focused area in
the chart window. To zoom in on data points in a chart, hold down the mouse button, drag the
pointer across the data points that you want to focus on. The chart window displays the focused
set of data points. The sliders on the zoom preview panel automatically shift the focus to the selected
set of data points. The focused area is highlighted in blue, in the Zoom preview panel.
When can I add new chart windows to the Chart Work Area?
By default, performance graphs of resources are plotted in the same chart window for metrics that
belong to the same metric category. If you want to view their performance graphs in separate chart
windows, do the following:
1.
2.
Click Add New to add a new chart window to the Chart Work Area. The new chart window is
automatically selected.
Clear the selection of the active chart window in the Chart Work Area, by clicking the chart title
bar. Then, select the resource or metric under Charts. The subsequent performance graphs of
resources for metrics belonging to the same metric category are automatically added to the new
chart window. This continues till you clear the selection for the new chart window.
Why is it that the Choose Metrics box is disabled when I click the Cache node
for one of the XP or P9000 disk arrays under Charts?
The Choose Metrics box is disabled when you click the Cache node, because the configuration data
collection is not yet performed for your XP or P9000 disk array, and the CLPR partition data is not
available with P9000 Performance Advisor. Perform configuration data collection for your XP or a
P9000 disk array to view the Cache related metrics in the Choose Metrics box.
Why are the virtual volumes like ThP or snapshot pool volumes not displayed
for my XP or a P9000 disk array?
The virtual volumes like ThP or snapshot pools are displayed only if those resources can be configured
on your XP or a P9000 disk array. Therefore, verify if your XP or a P9000 disk array supports virtual
volumes to be configured.
Does the Legends check box selection in the individual chart windows override
the Show Legends check box selection in the Chart Work Area?
Yes. If the Legends check box is selected in the individual chart window, it supersedes the Show
Legends selection in the Chart Work Area.
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The new charts are added always at the end of the Chart Work Area. Every
time, I have to scroll down the Chart Work Area to view the new chart when
more number of charts are added. Is it possible to view the new chart first?
Yes. You can rearrange charts in the Chart Work Area. Click the title bar of the chart window that
you want to move and holding down the left mouse button, drag and drop that chart over the first
chart in the Chart Work Area. The existing chart window automatically shifts to accommodate the
relocated chart window.
How can I locate physical LDEVs when they are spread across RAID groups in
multiple XP or P9000 disk arrays?
By default, the search function highlights the first occurrence of the physical LDEV record under Charts.
If you want to search for a physical LDEV record that belongs to a specific XP or a P9000 disk array,
you should select that array record and then provide the CU:LDEV format of the physical LDEV ID.
Can I generate reports for favorite charts?

Yes. In addition to viewing your favorite charts, you can also generate or schedule reports for your
favorite charts. The reports contain the performance graphs for the combination of resources and
metrics saved in your favorite charts. You can also select the duration for which you want to view the
performance graphs of the resources.
NOTE:
This feature is available from P9000 Performance Advisor v4.6 onwards.
Click Reports. Under the Create/Schedule Reports tab, provide the relevant details and select Favorite
Chart(s). From the list of Favorite Chart(s) displayed, select the favorite chart for which you want to
generate or schedule a report.
If your favorite chart has more than 250 resources, P9000 Performance Advisor generates a single
report that will have the performance graphs for the 250 resources in the first chart followed by the
performance graphs for the remaining set of resources (beyond 250) in the subsequent chart.
Can I generate reports for favorite charts created in previous versions of P9000
Performance Advisor?
Yes. You can generate reports for favorite charts created in pre-4.6 version of P9000 Performance
Advisor.
CA Journal LDEVs and metrics

NA is displayed for the LDEVs that belong to the continuous access journal pools when you want to
view the performance values for the following metrics:
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MAX Write Resp

AVG Write Resp
Random Write Cache Hits
Random Writes Sequential Write Cache Hits
Sequential Writes
Random MB Writes
Sequential MB Writes
The above mentioned metrics are not supported in P9000 Performance Advisor for the continuous
access journal pool LDEVs.
In charts, the following metrics are disabled for the LDEVs that belong to the continuous access journal
pools:
FrontEnd IO metrics: LDEV Random Writes and LDEV Sequential Writes
FrontEnd MB metrics: Random MB Write and Sequential MB Write
Response Time metrics: Maximum Write Response and Average Write Response
Predict variations in LDEVs response time

NOTE:
Viewing variations in LDEVs response time is a new feature introduced in P9000 Performance Advisor
from v4.6 onwards. Therefore, these FAQs are not applicable to P9000 Performance Advisor versions
prior to v4.5.
Can I set the duration for P9000 Performance Advisor to predict the average
read and write response time of LDEVs?
Yes. You can set the duration that P9000 Performance Advisor must use to predict the average read
and write response time of LDEVs.
Complete the following steps to select the duration:
1.
Click Settings in the left pane.
2.
Select User Settings.

The User Settings screen appears.
3.
In the Data Analysis Settings section, select the duration from the drop-down list. You can select
a maximum of 7 days. By default, P9000 Performance Advisor considers a duration of 2 days
for the prediction.
4.
Click Save.
What is the minimum and maximum duration that can be set?

You can select a maximum of 7 days. By default, P9000 Performance Advisor considers a minimum
duration of 2 days for the prediction.
Can you provide a use case on why it is necessary to predict variations in LDEVs
response time?
Consider that your application has association with multiple LDEVs and is experiencing slow response
time. Because some of the resources, such as RAID group and CHIP MP are shared, their utilization
might not indicate an impact on the application in question. Instead, you can identify the LDEV that
is experiencing variations in its response time by analyzing the LDEV's read and write response time
values. Then, you can verify the utilization of associated resources, such as CHIP MP, RAID group,
and DKA to take the appropriate action. You can view performance graphs related to other metrics
and analyze the cause for the performance load on the LDEVs.
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When is the
displayed for an LDEV on the Troubleshooting screen?
P9000 Performance Advisor analyses the previous average read and write response values of an
LDEV for the duration you specified. It computes a reference value based on the actual data for the
specified duration and verifies whether the average read and write response values of an LDEV are
beyond the reference value. If the values are high, it displays a for the corresponding LDEV.
The
is displayed for one of the LDEVs, what should I do next?

Click the to view the LDEV average read and write response time graph. The graph displays the
variations in the average read and write response time of the selected LDEV. The reference value used
by P9000 Performance Advisor is displayed as a blue straight line in the LDEV average read and
write response time graph.
I clicked the , but a table is displayed. What can I infer from the table data?
P9000 Performance Advisor also displays the duration when the variations were observed. The
durations and the corresponding dates when the load was high on the LDEVs are displayed in the
table that first appears when you click the .
I want to view the chart. How to close the table and view the chart?
Clear the Show Peak Load check box in the Chart Work Area.
Array View
The Array View MP Blade screen does not show the MP blade summary. why?
For the Array View MP Blade screen to display the MP blade summary or individual MP blade
utilization data, at least one round of performance data collection must be completed.
P9000 Performance Advisor installation and upgrade questions

This section describes the frequently asked questions related to P9000 Performance Advisor installation
and upgrade.
NOTE:
For additional troubleshooting scenarios, see the HP StorageWorks P9000 Performance Advisor
Software Installation Guide.
Can I install P9000 Performance Advisor using a user login with Administrator
privileges (not the actual Administrator login id )?
No. You can install, upgrade, or remove P9000 Performance Advisor and host agents only if you
log in to the management station or host agent as a default administrator.
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Will P9000 Performance Advisor work if the HP StorageWorks P9000 Performance Advisor Tomcat Monitor service is not running?
Yes. The HP StorageWorks P9000 Performance Advisor Tomcat Monitor service is essential for the
working of HP StorageWorks P9000 Performance Advisor Tomcat service. The HP StorageWorks
P9000 Performance Advisor Tomcat Monitor service monitors the HP StorageWorks P9000 Performance
Advisor Tomcat service and restarts the tomcat service if it stops. However, if HP StorageWorks P9000
Performance Advisor Tomcat Monitor service stops, it does not impact the functioning of P9000
I have both P9000 Performance Advisor and host agent installed on the same
Windows system and after upgrading P9000 Performance Advisor from prev4.5 to v5.0, I'm seeing the following error message displayed by the installation
wizard. Does it indicate that the upgrade has failed?
The following P9000 Performance Advisor services failed to start: HP
StorageWorks P9000 Performance Advisor Tomcat Monitor
No. The upgrade will not have failed. The error message is displayed because the HP StorageWorks
P9000 Performance Advisor Tomcat Monitor service will have stopped. Click OK on the error dialog
box to ignore the message.
The HP StorageWorks P9000 Performance Advisor Tomcat Monitor service is only essential for the
working of HP StorageWorks P9000 Performance Advisor Tomcat service. The HP StorageWorks
P9000 Performance Advisor Tomcat Monitor service monitors the HP StorageWorks P9000 Performance
Advisor Tomcat service and restarts the tomcat service if it stops. However, if HP StorageWorks P9000
Performance Advisor Tomcat Monitor service stops, it does not impact the functioning of P9000
Why is the host agent record still displayed in the Host Information table (Monitoring > Array View > Host Information) even after it is removed from the host?
After you remove the host agent, the corresponding host agent record is still visible on the P9000
Performance Advisor's Host Information screen. Perform the following steps to manually remove the
host agent record from the management station:
1.
Click Monitoring > Array View in the left pane.
2.
Click the Host Information tab.
3.
Select the host agent record that should be removed from P9000 Performance Advisor.
4.
Click Remove Host.

P9000 Performance Advisor deletes the host agent record and logs a confirmation on the Event
Log screen.
When you remove a host agent, the data about the command devices that are exposed to its host
and the following data for the XP and P9000 disk arrays are also removed. You should initiate a new
configuration collection on the XP and P9000 disk arrays and also create, or configure the following
parameters again. For more information, see HP StorageWorks P9000 Performance Advisor Software
User Guide:
Configuration data
Performance schedules
Report schedules
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Alarm configuration data

Custom groups
Why am I not able to install the latest version of P9000 Performance Advisor
after removing the existing version?
It can be due to traces of the existing version still remaining on the management station. Refer to in
the Troubleshooting section for the procedures on how to remove the existing versions completely and
restart the installations.
Why is UNIX host agent installing failing with JAVA not found error?
While installing a P9000 Performance Advisor UNIX host agent, the installation might fail displaying
the following error:
JAVA not found
The reason might be that the Path system variable on your host is not pointing to the location where
JRE is installed.
Complete the following steps to configure the Path system variable environment variable on your
host must point to the installed JRE location. To set the Java PATH, enter the following command in
the command prompt window:
export PATH=$PATH:/opt/java1.5/bin
You can verify whether the Path variable is updated by typing echo %path% in the command
prompt window. The output lists the paths that are set on your management station, and should include
%JAVA_HOME%\bin.
I have completed installing P9000 Performance Advisor on the management

station, but I am not seeing the P9000 Performance Advisor host agent records
After installing P9000 Performance Advisor on the management station, you have to complete the
host agents installation. Only then, you will be able to view the host agent records in the Host
Information table (Array View > Host Information tab). For more information on downloading and
installing P9000 Performance Advisor host agents, see the HP StorageWorks P9000 Performance
Advisor Software Installation Guide.
I have upgraded P9000 Performance Advisor to v4.5.1 and not able to perform
Inband mode of configuration data collection for XP10000, XP12000, XP20000,
and XP24000 type arrays. Why?
NOTE:
This prerequisite is applicable only on P9000 Performance Advisor v4.5.1.
Upgrade to P9000 Performance Advisor v4.5.1, only if you are able to register the XP disk arrays
SVP IP addresses with P9000 Performance Advisor. This prerequisite is mandatory for the XP10000,
XP12000, XP20000, and XP24000 type arrays and applicable for both the Inband, and Outband
mode of configuration data collections. This is because, P9000 Performance Advisor first gets the
raw capacity of the XP disk arrays during the configuration data collection using the Outband mode.
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Hence, it is necessary that the SVP IP addresses of these XP disk arrays be registered with P9000
Performance Advisor. If they cannot be registered, HP recommends that you do not upgrade to v4.5.1.
I have a management station, where I have installed the P9000 Performance

Advisor application and also the database on the same drive. Is it possible to
move the database from the current location to another drive location on the
same management station?
No. It is not possible to move the Oracle database files from one drive location to another on the
same management station without interrupting the current setup of P9000 Performance Advisor.
However, if you are using a pre-v3.5 version, it is still possible to move the database from one drive
location to another on the same management station. For more information, see Does database
backup, restore and reset work in all versions of P9000 Performance Advisor? on page 65.
To move an Oracle database from one drive location to another, following is the suggested
workaround:
1.
Initiate a backup of the complete P9000 Performance Advisor database using the Backup Utility.
2.
Remove the current version of P9000 Performance Advisor.
3.
Install the current version of P9000 Performance Advisor again.
4.
Select a different drive location for the P9000 Performance Advisor database.
5.
Restore all the data using the Backup Utility.
Can I copy the P9000 Performance Advisor database before removing the application, so that the same database can be restored after the installation is
complete? In addition, how can I ensure that P9000 Performance Advisor restores
data from the folder that I specify?
From v3.5 onwards, copying database and pasting it onto a management station is not valid and
does not result in restoring the database. To backup and restore the database, you can do the
following:
1.
2.
Archive performance data for the XP and P9000 disk arrays using the database archival functionality and later import the data back onto the same management station or another management
station where P9000 Performance Advisor is newly installed.
Backup the data using the Backup Utility and later restore that data onto the same management
station or another management station where P9000 Performance Advisor is newly installed.
NOTE:
Ensure that the P9000 Performance Advisor versions on both the source and target management
stations are the same.
For more information on archiving and importing data, or using the Backup utility, see the HP
StorageWorks P9000 Performance Advisor Software User Guide.
87
After removing Performance Advisor v3.4.1 on the management station, I did

not delete the HPSS folder and started with the v4.5 installation. After the installation completed, I am not able to log into Performance Advisor. Why?
As you did not delete the HPSS folder when you removed v3.4.1 and later installed v4.5, the HPSS
folder will contain both SOLID and Oracle files. Remove v4.5, delete the HPSS folder manually, and
reinstall v4.5 on the management station.
Configuration FAQs
Following are the configuration FAQs:
Table 4 Limiting the amount of disk array history records per transfer from the web server
File
...%HPSS_HOME%\pa\properties\serverparameters.properties
When Read
This parameter is read the first time a request is sent to scroll through a range of disk array
data.
Discussion
This limits the amount of records the web server can send to the client and prevents a large
amount of data from being dragged across the network at one time. To view a large amount
of records, manually adjust the begin and end times on the web browser, and request the
records from the web server.
Use the following to keep an XML data request that covers a large amount of time, data records from tying up a servlet with a large transfer and causing out-of-memory errors. The
client can make requests for more data, because it has a count of records that are available
and can specify which record to start with for the next transfer.
Entry
DiskArrayPerfHistoryMaxRecordTransfer=1000
Table 5 Users database backup and restore

When necessary
When it is necessary to perform a backup of the P9000 Performance Advisor users and
groups data, and restore it later.
Users database backup and restore.
To backup the data, select Start > Programs > HP Storage Works > XP Performance Advisor
> Backup Utility.
Discussion
To restore the data, select Start > Programs > HP Storage Works > XP Performance Advisor
> Restore.
When you perform a backup or restore operation, the P9000 Performance Advisor service
is automatically stopped. After the backup or restore completes, you need to manually start
the P9000 Performance Advisor services (select Start > Programs > HP Storage Works >
XP Performance Advisor > Start services).
Table 6 Configuring the alarm dispatch engine on the web server

File
88
These parameters are read whenever an alarm dispatch engine is started. An alarm dispatch
engine comprises various threads, and it is attached to a servlet. The servlet alarm tallies can be
viewed in a web browser at:
http://<servername>/servlet/com.hp.xpsl.alarms.AlarmDis patchServlet
This is mentioned here as a convenience and is not supported because its purpose is for
development and debugging. The fields presented to the web browser are used in the dispatch
engine's bookkeeping, and do not necessarily correspond to alarms that are sent to a particular
destination.
When
Read
Nevertheless, it serves as a window for monitoring and general status purposes. See the Event
History window for a more useful display. Send suggestions on how you would like to see this
feature improved to better serve your needs.
Discussion
Only the first two parameters are relevant to customer-site usage. The two default timeout values
are greater than the normal error-sensing time that is actually necessary. These values are used
to determine how long to wait on the dispatch courier's thread before stopping the thread. This
prevents the alarm dispatch engine from locking up on an errant send request.
The following is the amount of time in milliseconds to wait for an SMTP request to complete:
Email_TimeOut=30000
The following determines if real or fake data is used for alarms:
1 -> use database data; 0 -> use fake data
Entry
Listen_To_Database=1
The following determines how long to sleep between sending groups of fake data:
This is active only when not listening to the database. Units are milliseconds.
Fake_Data_Sleep=120000
The following is the email address separated by spaces:
Fake_Email_Recipients=SomePerson@hp.com
Table 7 Configuring the e-mail (SMTP) courier on the web server for alarms
File
When
Read
Each time an alarm is produced that has at least one e-mail recipient.
Discussion
The first two fields are used to establish a connection with the SMTP server. You must provide the
SMTP server names that can communicate with your web server. Changing the "from" field is advisable for readability purposes, especially if the SMTP server checks for a valid sender. This is not to
be used to spam people. Change the subject line and the definable message fields as desired.
These areas are especially useful for adding phrases for your particular locale, explaining what a
message means, or receiving the message into a program that parses the main body of the message
and performs some automated processing. Currently, there are no levels of alarm severity for e-mail
messages.
NOTE:
You can also configure the email (SMTP) courier settings for alarms from the P9000
Performance Advisor GUI. For more information, see the HP StorageWorks P9000
Performance Advisor Software User Guide.
89
The following line is used to specify where the SMTP server(s) are located.
A server is specified by its name followed by its port. There can be an arbitrary amount of these
pairs to try. They are used in the order they appear here. An even number of space-delimited tokens
are required in this string.
An example is: smtpserver.company.com 25
alternatesmtp.nonprofit.org 25
If you cannot ping it, the code cannot talk to it!
Add more pairs of servers and ports to achieve retries:
SMTP_Servers_And_Ports=server.domain1.company.com 25
server.domain2.company.com 25 server.domain3.company.com 25
The following entry specifies who the e-mail is said to be coming from:
SMTP_Mail_From=alarm_server@your_company.com
Entry
The following are the fixed and user-defined messages for the alarm descriptions.
CHIP_PCB_MP_Util_Fixed=Client/Host Interface Processor Utilization CHIP_PCB_MP_Util_User=Front
(Host) End Processor Utilization LDEV_Sequential_Reads_Fixed=Logical Device Sequential Reads
LDEV_Sequential_Reads_User=Drive partition Sequential Reads
LDEV_Sequential_Writes_Fixed=Logical Device Sequential Writes LDEV_Sequential_Writes_User=Drive
partition Sequential Writes LDEV_Random_Reads_Fixed=Logical Device Random Reads
LDEV_Random_Reads_User=Drive partition Random Reads LDEV_Random_Writes_Fixed=Logical
Device Random Writes LDEV_Random_Writes_User=Drive partition Random Writes
LDEV_Sequential_I_O_rates_Fixed=Logical Device Sequential Input/Output
LDEV_Sequential_I_O_rates_User=Drive partition Sequential I/O
LDEV_Random_I_O_rates_Fixed=Logical Device Random Input/Output
LDEV_Random_I_O_rates_User=Drive partition Random I/O ACP_PAIR_Utilization_Fixed=Array
Control Processor Utilization ACP_PAIR_Utilization_User=Back (Disk) End Processor Utilization
Table 8 Configuring SMTP_Rpt_Compress for reports

On Windows platforms:
C:\Program Files\Hewlett-Packard\xppa\hostagent\config\
paxp_service.properties
If installed in a different location, the path is as follows: <Installation drive>:\xppa\
hostagent\config\paxp_service.properties.
File
On UNIX platforms:
/opt/xppa/hostagent/config/paxp_service.properties
Common for both Windows and UNIX platforms:
C:\Program Files\Hewlett- Packard\xppa\hostagent\config\xpmgmtstati
onaddress.prp.
Discussion
By default, this parameter is set to TRUE. Any PDF or RTF file type that you generate for a report
is attached as a compressed file in the email notification sent by P9000 Performance Advisor. To
receive a normal (uncompressed) report as an email attachment, set the SMTP_Rpt_Compress
to FALSE. Then, restart the HP StorageWorks P9000 Performance Advisor Tomcat service on your
management station. Any PDF or RTF file type that you generate for a report is provided as a
normal file attachment in the email notification sent by P9000 Performance Advisor.
Table 9 Configuring the e-mail (SMTP) courier on the web server for reports
File
When
Read
Each time a report is produced that has at least one e-mail recipient.
90
Discussion
The first two fields are used to establish a connection with the SMTP server. You must provide the
SMTP server names that can communicate with your web server. Changing the "from" field is
advisable for readability purposes, especially if the SMTP server checks for a valid sender. This
is not to be used to spam people. Change the subject line and the definable message fields as
desired. These areas are especially useful for adding phrases for your particular locale, explaining
what a message means, or receiving the message into a program that parses the main body of
the message and performs some automated processing. Currently, there are no levels of alarm
severity for e-mail messages.
NOTE:
You can also configure the email (SMTP) courier settings for reports from the P9000
The following line is used to specify where the SMTP server(s) are located.
A server is specified by its name followed by its port. There can be an arbitrary amount of these
pairs to try. They are used in the order they appear here. An even number of space-delimited
tokens are required in this string.
An example is: smtpserver.company.com 25
Entry
If you cannot ping it, the code cannot talk to it!

Add more pairs of servers and ports to achieve retries: SMTP_Rpt_Server=
smtpserver.company.com 25
The following entry specifies who the e-mail is said to be coming from:
SMTP_Rpt_Mail_From=administrator@xyz.com
Table 10 Formatting and content of SNMP trap messages sent by P9000 Performance Advisor
File
91
The message is of type SNMPv1. It has the following formant and content:
PDU version -- 0 (indicates type SNMPv1)
Community -- public
Message type -- 0xa4 (indicates a trap message)
Enterprise -- The vendor identification (OID).
Agent-Address -- The IP address of the management station where the trap is generated.
Generic Trap Type -- 6 (enterprise-specific)
Timestamp -- 0 (not used)
Variable bindings -- This field consists of a sequence of (oid/name=value) pairs. The content is the
same as the message that is sent by e-mail.
Following is the list of OIDs:
Discussion
.1.3.6.1.4.1.11.2.27.5.1.1 (Server Name)

.1.3.6.1.4.1.11.2.27.5.1.2 (Sequence Number)
.1.3.6.1.4.1.11.2.27.5.1.3 (Source Application)
.1.3.6.1.4.1.11.2.27.5.1.4 (Alarm Type)
.1.3.6.1.4.1.11.2.27.5.1.5 (Minor Type)
.1.3.6.1.4.1.11.2.27.5.1.6 (Metric Value)
.1.3.6.1.4.1.11.2.27.5.1.7 (DKC Serial Number)
.1.3.6.1.4.1.11.2.27.5.1.8 (DKC Type)
.1.3.6.1.4.1.11.2.27.5.1.9 (Level of the Detection)
.1.3.6.1.4.1.11.2.27.5.1.10 (Actual Value)
.1.3.6.1.4.1.11.2.27.5.1.11 (Threshold)
.1.3.6.1.4.1.11.2.27.5.1.12 (Time Stamp)
Table 11 Configuring the host agent: ManagementStation.Hostname

C:\Program Files\Hewlett-Packard\xppa\
hostagent\config\paxp_service.properties
If installed in a different location, the path is as follows:
<Installation drive>:\xppa\hostagent\config\
paxp_service.properties.
File
On UNIX platforms:
/opt/xppa/hostagent/config/
Common for both Windows and UNIX platforms:
C:\Program Files\Hewlett- Packard\xppa\
hostagent\config\xpmgmtstationaddress.prp.
When Read
92
These parameters are read when the host agent is started.

The host normally executes as a service under Microsoft
Windows or as a daemon under UNIX.
IP address or fully-qualified network name of management

station.
NOTE:
This host agent is configured automatically during host
agent installation. Configure this host agent manually
only when you want to change the management station
after installing the host agent.
Discussion
The xpmgmtstationaddress.prp file needs to be

updated with the IP address of the management station, if
you want to use a different management station after
installing the host agent.
Table 12 Configuring the host agent: ManagementStation.PollIntervalMilliSeconds

If installed in a different location, the path is as follows: <Installation drive>:\
xppa\hostagent\config\paxp_service.properties.
File
On UNIX platforms:
When Read
This parameter is read and specified at run time.
Discussion
The frequency at which the Host station polls the Management station for updates. The
default for the polling cycle is 60000 (60 seconds).
Table 13 Configuring the password required to access P9000 Performance Advisor

You can change the user and administrator passwords through the Security screen of P9000
NOTE:
Discussion
If you are the administrator, you can change other user(s) and administrator(s) passwords
on the Security screen of P9000 Performance Advisor, only if P9000 Performance Advisor
is enabled for Native authentication. You cannot change the passwords for domain and
system authenticated user accounts.
Table 14 Disabling recover alarm notification

File
...%HPSS_HOME%/pa/properties/serverparameters.properties
93
You can disable recover alarm notification through the Alarm Configuration page of P9000
NOTE:
Discussion
You can also configure the email (SMTP) courier settings for reports from the P9000
Table 15 Configuring the host agent: Logger.DebugLevel

File
On UNIX platforms:
Discussion
This parameter allows you to specify the logging level for the host agent log files. The minimum
and default level is 1, and the maximum level is 10.
Table 16 Configuring the host agent: Logger.LogFileSize

File
On UNIX platforms:
Discussion
This parameter allows you to specify the size of log files that you want to retain on the host.
The default file size value is 100MB. However, you can also provide the equivalent value in
terms of MB and GB. The default value will be considered for any specification that is beyond
the acceptable value.
Table 17 Configuring the host agent: Logger. LogFileSize

File

On UNIX platforms:
94
Discussion
This parameter also allows you to specify the number of logs that you want to retain on the
host. By default, you can retain a minimum of three revisions of the log file.
Table 18 Configuring the host agent: Protocol

File
On UNIX platforms:
Discussion
This parameter indicates the protocol that must be used, either http or https. The protocol needs
to be changed to https when using the Secure Socket Layer (SSL) for communication.
General FAQs
Why do i get errors when I launch P9000 Performance Advisor after making
changes to the network configurations?
Make any changes to the network configuration, after installing P9000 Performance Advisor may
impact P9000 Performance Advisor. This is because some of the network configurations are included
in the P9000 Performance Advisor configuration files.
95
96
5 Support and other resources

Contacting HP
HP technical support
For world wide technical support information, see the HP support website:
http://www.hp.com/support
Before contacting HP, collect the following information:
Product model names and numbers
Technical support registration number (if applicable)
Product serial numbers

Error messages
Operating system type and revision level
Detailed questions
Subscription service
HP recommends that you register your product at the Subscriber's choice for Business website:
http://www.hp.com/go/wwalerts
After registering, you will receive email notification of product enhancements, new driver versions,
firmware updates, and other product resources.
Documentation feedback
HP welcomes your feedback. To make comments and suggestions about product documentation, you
can:
Send an email to storagedocsFeedback@hp.com.
Related information
Documents
In addition to this guide, see the following documents for this product:
HP
HP
HP
HP
HP
StorageWorks
StorageWorks
StorageWorks
StorageWorks
StorageWorks
P9000
P9000
P9000
P9000
P9000
Performance
Performance
Performance
Performance
Performance
Advisor
Advisor
Advisor
Advisor
Advisor
Software
Software
Software
Software
Software
User Guide
Install Guide
Best Practices Guide
OS Support Matrix
Release Notes
The P9000 Performance Advisor tools related documents are:

HP StorageWorks P9000 Performance Advisor Software CLUI Guide
P9000Watch and P9000Sketch Reference Guide
97
P9000Info Release Notes

To find related documents, see www.hp.com/go/PerformanceAdvisor-support-docs
Websites
HP.com
http://www.hp.com
HP Storage
http://www.hp.com/go/storage
HP Manuals
http://www.hp.com/support/manuals
HP download drivers and software
http://www.hp.com/support/downloads
HP Software Depot
http://www.software.hp.com
98
Support and other resources
Typographic conventions
Table 19 Document conventions
Convention
Element
Blue text: Table 19
Cross-reference links and email addresses
Blue, underlined text: http://www.hp.com
Website addresses
Keys that are pressed
Text typed into a GUI element, such as a box
Bold text
GUI elements that are clicked or selected, such as menu

and list items, buttons, tabs, and check boxes
Italic text
Text emphasis
File and directory names
Monospace text
System output
Code
Commands, their arguments, and argument values
Monospace, italic text
Code variables
Command variables
Monospace, bold text
Emphasized monospace text
WARNING!
An alert that calls attention to important information that if

not understood or followed can result in personal injury.
CAUTION:
An alert that calls attention to important information that if

not understood or followed can result in data loss, data
corruption, or damage to hardware or software.
IMPORTANT:
An alert that calls attention to essential information.
NOTE:
An alert that calls attention to additional or supplementary

information.
TIP:
An alert that calls attention to helpful hints and shortcuts.
99
100
Support and other resources

HP XP P9000 Performance Advisor FAQ

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HP StorageWorks P9000 Performance Advisor

Software Frequently Asked Questions

Part Number: T1789-96336

Copyright 2012 Hewlett-Packard Development Company, L.P.

2 Troubleshooting P9000 Performance Advisor issues ................................ 9

3 Error messages ................................................................................ 45

HP StorageWorks P9000 Performance Advisor Software Frequently Asked Questions

CLUI errors messages ................................................................................................................ 52

4 Frequently Asked Questions ............................................................... 53

5 Support and other resources .............................................................. 97

HP StorageWorks P9000 Performance Advisor Software Frequently Asked Questions

1 HP StorageWorks P9000 Performance

P9000 Performance Advisor log collection tool

HP StorageWorks P9000 Performance Advisor Software Frequently Asked Questions

Select the log level.

HP StorageWorks P9000 Performance Advisor

2 Troubleshooting P9000 Performance

Troubleshooting installation issues on page 9

Troubleshooting installation issues

HP StorageWorks P9000 Performance Advisor Software Frequently Asked Questions

Remove Oracle from the list of programs.

Reboot your management station, so that Oracle is completely removed.

Troubleshooting P9000 Performance Advisor issues

Right-click My Computer and select Properties from the drop-down list.

In the System Properties window, click the Advanced tab.

Under Performance, click Settings.

Restart the P9000 Performance Advisor installation.

P9000 Performance Advisor host agent installation fails

HP StorageWorks P9000 Performance Advisor Software Frequently Asked Questions

Enter $ mc sysgen at the system prompt.

Set the following quota:

SYSGEN>SET PQL_DPGFLQUOTA 7000000

Enter $set def SYS$SYSDEVICE:[VMS$COMMON.SYSEXE] at the system prompt.

Enter $mcr authorize.

Enter the following at the UAF prompt:

Enter UAF>exit to close the UAF session.

Log out of the current session and log in again.

Troubleshooting P9000 Performance Advisor issues

Enter the following command in the sys$manager:systartup_vms.com file.

Save changes and close the file.

You can also manually restart the host agent services.

HP StorageWorks P9000 Performance Advisor Software Frequently Asked Questions

Restart the HP StorageWorks P9000 Performance Advisor Database Listener service.

Connection not established with real-time server on the host agent

Troubleshooting P9000 Performance Advisor issues

Unaligned access warning when starting or stopping P9000 Performance Advisor

HP StorageWorks P9000 Performance Advisor Software Frequently Asked Questions

P9000 Performance Advisor upgrade does not complete

Right-click My Computer and select Properties from the drop-down list.

In the System Properties window, click the Advanced tab.

Click Environment Variables.

Right-click My Computer and select Properties from the drop-down list.

In the System Properties window, click the Advanced tab.

Click Environment Variables.

Delete or rename the %Oracle_HOME%, %ORACLE_SID%, or %CATALINA_HOME% environment

Troubleshooting P9000 Performance Advisor issues

Verify that the following Oracle services are active: %PADB_HOME%\ora_db\bin

Retry the P9000 Performance Advisor upgrade procedure.

Troubleshooting configuration issues

HP StorageWorks P9000 Performance Advisor Software Frequently Asked Questions

2011-10-13 21:34:53.911 PerformanceAdvisor:

Open the control panel, and double-click Windows Firewall.

Click OK to save changes and close the window.