NOTICE UNDER SECTION146 OF THE LAW OF PROPERTY ACT 1945

LAND REGISTRATION ACTS 1925-1986

HCL Debt Recovery Solutions

Delivering Efficient Back Office Services with Effective Legal Compliance
Property Management Law firms are leveraging market led technology and legal compliance to improve service levels and debt recovery
rates.
The more successful among them have achieved 100% recovery of service charge arrears and ground rent by combining their
understanding of the local market with back office processing.

Challenges:

HCL Solution

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Improving service levels
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Reducing pressure on profitability
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Improving operational efficiencies
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Meeting legal compliance
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Data Protection

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Automatic letter generation with place holders
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Transaction / Fixed price model
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Proprietary Matter Management Tool
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Knowledge Management System(KMS)
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Professional legal & Property administrators

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Handling 10000+ instructions in debt & service charge recoveries
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Handling 5000 sales, purchase, repossession, & remortgage solicitor enquiries per month
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Handling 35000 land registry searches per month
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Robust letter / Legal notice generation methodology with automatic placeholders
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Lean Six Sigma & Legal project management
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HCL 's proven domain knowledge, expertise & quality driven processes
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VisualConvey, Eclipse / Proclaim, Yardi & Onbase tool expertise

HCL
Expertise

HCL Service Offerings

Solicitor Enquiries

Land Registry Searches

Service Charge Recovery

Letter Before Action

Lease Deed Review

Initial Letter

Official Copy Entries

Initial Demand Letter

Statutory Demand Letter

Information Pack

Oc2 Documents

Service Charge Letter

Before Action

Winding Up Demand Letter

Additional Enquiries

Title Plan

Claims from Mortgagee

Late Payment Demand Letter

Acknowledge Notice of
Transfer/ Charge

Bankruptcy Search

S.146 Notices

Letter Before Claim

Engrossed Deed of Covenant

Drainage Searches

Forfeiture

Guarantor Letter Before Action

Prepare Draft License to Assign

Local Searches &

Environment Search

Issue Consent, Share Certificate

& Membership Certificate

Locality Searches

Prepare Draft License to Assign

Home Information Pack

Proprietary BPM will track workflow, document flow and metrics and provides complete transparency.

Business Performance Management Engine

Admin
Multi Location /
Multi User Level
Access

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Case Upload
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Role Mapping
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Update Tracker

Automatic Time
Tracker

Web Based Tool

Allocation
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By Work Type
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Sampling for Quality
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Automatic Triggering of Event

Processing
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Data Capturing
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Setting Case Status
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Case History View

Quality
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Sampling Methodology
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Track Error Parameters

Workflow Engine
Triggering of
Activity

Manage by Metrics

Reports
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Dashboard
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Pareto Chart
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Utilization Report
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Production Report
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Task Tracker
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Hourly Production Report

HCL Advantage
Business Benefits
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30% reduction on overall debt collection cost
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15 % increase in debt recovery rate
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Improved service levels to 1 day cycle time
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Process standardization
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Improved customer acquisition capability

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4 years debt recovery services experience
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Proprietary Knowledge Transfer Tool
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Only company to be COPC (Customer Operations Performance

Center) certified/ Quality certification for (Back office operations)

Conveyancing practice
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Business metric-driven solutions
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World class delivery infrastructure
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Disaster recovery for uninterrupted 24/7 operations
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Vertical expertise spanning BPO/ Software/ Infrastructure
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ISO/IEC 27001: 2005 certified corporate information security system
for data protection

Client Speak

This is the area I feel that HCL have performed best

there have been several occasions where there has
been specific requirements to meet targets

I thought I'd pass on a comment of delight about

the Solicitor Enquiries from a customer on one of
our sites.

The performance of HCL to respond to several

challenging targets on SED and Land registry
delighted us

He thought your service has improved hugely and

is very impressed with the fast turnaround of home
pack surveys/ questionnaires'.

UK based leading
Property Management Company

Business Improvement Manager,

UK based leading Property Law firm

Hello, Im from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to build
superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 90,000 of us bright sparks are busy developing
solutions for 500 customers in 31 countries across the world. How can I help you?
www.hcltech.com
www.hclbpo.com
For more details mail us at lpo.marketing@hcl.com