Professional Documents
Culture Documents
Led $2M annual project to implement tax slip preparation process; ensured all annual regulation was
incorporated, implemented and oversaw quality control to ensure tax slip accuracy.
Reduced escalations by identifying and implementing a process to enable call centre workers to complete
forms and resolve issues; escalations dropped by 40%.
Received RSI Award for risk mitigation and enhancing customer experience; resolved an issue that was
causing failures in the uploading of customer rates by implementing a proactive measurement system,
saving millions of dollars in unpaid transactions.
Managed a team responsible for testing and verifying a front-end credit application; captured business
requirements and delivered consultation throughout development, system integration, and product
testing, and deployment verification; ensured minimal defects in application.
Recognized for helping team to reach potential and advocating professional development; won Elite
award for leadership, commitment to team and professional development.
Named Customer Experience Champion for handling customer conflicts relating to investments and raterelated issues; identified appropriate solutions resulting in complete turnarounds of customer situations.
Awarded Principal in Practice for seamless completion of Buyback Project; automated adjudication
processes in a business group, resulting in a reduction of headcount from 6 to 2.
SEWIT HABTEGIORGIS
Fort Worth, TX (416) 307-9925 sewithab@gmail.com
CO N T I N UE D
2013-Present
2011 - 2013
2009 - 2011
2006 - 2009
2000 - 2006
1999 - 2000
Graduating 2016
Completed 2002
Graduated 1999
RSI Champion TD Business Analysis Project Management Fundamentals Lean Six Sigma Yellow Belt
Business Process Mapping Fundamentals Important Conversation