12/25/2014

DeltaV Problems and Solutions | PCEDCS

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DeltaV Problems and Solutions

WARNING Invalid system ID in License String
This error has been seen when trying to load license les to a DeltaV virtual machine being used for the rst
time. The license binding is from the original copy of the DeltaV system needs to be broken and rebuilt. To do
this:
1)In Physical network, select your simulate node, right click->licensing->unassign license
2)In System Con guration, select licenses, delete the licenses.
3)do a download
4)restart your virtual machine
5)Ensure your dongle key is in the machine
6)ensure the license le that goes with the dongle is on your machine.
From DeltaV explorer
7)File->licensing->Load License File
8)In Physical network, right click your simulate node->licensing->assign license
Active Support License is Required for this Hot x
1) Ensure you have the latest support license loaded to your systems proplus.
2) You must be at the machine you are installing the hot xes to. It is not possible to install DeltaV hot xes
remotely.
CIOC Not Communicating With Controller
Flashed upgrade the controller with issue with the latest software revision
Newly Installed CIOCs Cannot be Identi ed
Removed the extender cables
Flash Upgrading Controllers
For ash upgrades, you just have to use the upgrade utility of DeltaV. For your redundant controllers, there
should be no issue. But for your simplex controller, youll have to look for a window to do that so as not to
a ect a running process.
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Would there be any adverse e ect if the controllers are not immediately ash upgraded after installing any
controller hot x bundle?
There would be no e ect if the ash upgrade of controllers is delayed until the next plant maintenance. The
customer can install the controller hot x bundle in their workstation and schedule the ashing of the
controllers at a later time.
Installation Instructions for DeltaV Systems
For documents on setting up a server for DeltaV, log into guardian and have a look at the KBs
KB AP-0600-0151 Windows XP and Server 2003 Installation Instructions for DeltaV Systems
KB AP-0800-0136 Windows Vista and Server 2008 Installation Instructions for DeltaV Systems
If you plan to make an application station a domain controller that already has deltaV installed, you will need
to remove deltaV and then promote the machine as a domain controller. Then, reinstall DeltaV. This also
holds for installing remote terminal services and possibly microsoft o ce.
Adding Windows 7 Workstation to System
I. Instructions/KBA for setting up a windows 7 box to run DeltaV 11 (Similar to XPHelp.zip but for version 11
and windows 7)
KB AK-1000-0068 Windows 7 and Server 2008 Installation Instructions for DeltaV v11 Systems
KB AK-1000-0092 Windows 7 and Server 2008 Operating System Manual Installation Instructions
II. Procedure that speci es an order for adding machines to a DeltaV network
Aside from the KBAs above, you can check on the DeltaV Books Online speci cally the topic of Con guring
Other Workstations for details.
Basically here are the procedures,
1. On the DeltaV Explorer in the ProPlus, create a new node with its type depending on the type of
workstation that youll be adding to the network.
2. Create a workstation con guration le
3. On the new workstation, install the OS and set-up the machine as stated in the KBAs above.
4. Join the workstation to the domain rst (through Windows) before installing DeltaV.
a. Login (locally) to the operator station and use Windows to join it to the Domain (My Computer |
Properties | Computer Name tab).
b. Once the workstation is successfully joined to the domain, logo locally and then re-login as a Domain
Administrator, then install DeltaV.
ProPLUS Swap-out Procedure in a Server 2003 Domain Environment
KB AP-05000-0005
InSight Throws OPC Errors and Will Not Load
No OPC connection. Unknown Error: Couldnt get error string from server.(-2147312566)
ERROR Failed to Connect To Opc Server.
This applications database connection has been lost or the server has stopped.

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Fix:
1. Open a command prompt, type net stop deltav
2. Type regall /register
3. When the SERVPWD window opens, either enter the password or click the set to default depending on
which is used in your DeltaV system. Please use the same DeltaVAdmin password as the rest of workstations
on the DeltaV System.
4. Wait for the utility to nish then restart the machine.
After the reboot, try to use PHV and OPCWatchIt. Also try starting DeltaV InSight.
Having Issues Joining Machines to Domain
Event ID 409
Fix:
http:/technet.microsoft.com/en-us/library/cc735694(v=ws.10).aspx
Event ID 4007
Fix: Note- be careful with this and know how your domain is supposed to look
http://www.techtalkz.com/windows-help/89812-event-4007-unable-open-zone-psstemp-deleteme.html
Removed keys from HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\DNS Server\Zones (any key
beginning with server name were removed)
The operation fails because the active domain server installation wizard was unable to convert the
computer account ZZZ to an active domain controller account.Access denied
see KBA NK-1100-1055
The security database on the server does not have a computer account for this workstation trust
relationship
Remove machine from the DeltaV domain and put it on mshome network, restart
Put machine back on deltav domain, restart
Enabling DCOM
Type dcomcnfg on windows>Start>Run.
Then on the component services right click on My Computer and Select Properties
On My Computer Properties select the Default Properties Tab
Verify if the option Enable Distributed COM on this computer is checked. (Check if not)
The RPC Server is Unavailable
The issue was due to the workstation hardening in DeltaV 11.3.1. It was resolved by clearing the check
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boxes for the Network Security items in the Group Policy on the Proplus, then rebooting the Application
Station for the change to take e ect.
Experience Freezing in the Displays for all the Operator Stations
The issue was resolved by changing the SCU paths in the a ected workstations.
The SCU con guration interface is rather ancient but its simple and easy to use.
DeltaV->Installation->DeltaV Operator System Con guration Utility
Choose the folder tree button and you will be presented with the path the workstation is using to reference
the graphics.
Failed to Update Current Dataset for alarms and Events Seen on Proplus Diagnostics
Recreate the Alarms and Events Database by performing the procedure.
1. Launch Microsoft SQL Server Management Studio and connect to the Event Chronicle server (ProPlus).
2. Expand the database folder and delete the Ejournal and EJOver ow databases by doing a right-click then
select Delete. Ensure that the option Close existing connections is selected.
3. Close SQL Server Management Studio and launch Windows Explorer. Make sure that the folder
DeltaV\DVData\CHRONICLE does not have any Ejournal or EJOver ow les.
4. Stop the DeltaV service from the Windows Services console and then wait about 5 minutes.
5. Restart DeltaV service. This will create a new empty Event Chronicle database.
6. Verify that the new Event Chronicle database has been created by using SQL Server Management Studio.
The new Ejournal and EJOver ow databases should now be seen under the SQL databases directory.
Do DeltaV Smart Switches Support VLANS?
No
I do have to give Emerson credit though, the web interface for their switches is pretty nice.
and no, they will not give you the password to go into ss enable mode for the switches.
Setting up Smart Switches
The use of serial communications is necessary back in DeltaV V10.3 because there is still no Smart Switch
Command Center (SSCC).
In v11.3, the DeltaV Smart Switches are commissioned, locked, unlocked, monitored using the SSCC.
The Smart Switch Command Center will create a control module for each switch automatically during
commissioning. It is asking for information on which Plant Area this control module will be saved and which
Workstation/Node will it run at. You can select AREA_A and the Proplus as a default.
How Yellow Pages Works Graphics auto Update
See KB AP-0500-0084
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The graphics will be propagated to the other workstations as soon as you perform a set-up data download. If
you dont want this to happen, uncheck the Displays & Charts from the Auto-Update Service Control. Select
the workstation that you dont want to have the graphics from the list of workstation on the Auto-Update
Service Control.
Personally, I like my grpahics to be propagated as soon as their added to a node. I use a script to push the
le out to all the pic folders instantly (no download needed) it can be done from any workstation.
If Right Click Menu no Longer Appears in IFIX- Administrator Mode
add the following script to whichever graphic the menu is not working
Private Sub CFixPicture_MouseDown(ByVal Button As Integer, ByVal Shift As Integer, ByVal X As Double,
ByVal Y As Double)
On Error GoTo ErrorHandler
If Button = vbKeyRButton Then
Track #36546 Removed IEPOP1 on : 12/3/01
frszCreateAnEPMMenu Me, False
End If
Exit Sub
ErrorHandler:
frsHandleError
End Sub
How Many Datasets are There Per Port in a VIM card
Each VIM is seen by the controller as up to 4 Virtual DeltaV Serial Cards. Each card has 2 port. Each port has
16 datasets and therefore, 32 datasets per card. Each data set can support 100 register values. Therefore,
each port can have a maximum of 1600 register values.
OPC Mirror Not Communicating Magenta Values
Ensure installed hot xes are the same on all DeltaV network consoles.
OPC Point Usage
DCS DeltaV OPC Points Usage
SQL Using a Lot of Memory on PROPLUS
The SQL performance is not dictated by DeltaV, this behavior is typical and is an intended behavior of the
SQL Server bu er pool. Please read on the following link for further explanation.
http://support.microsoft.com/kb/321363

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To see the users currently logged in to each DeltaV WorkStation

1.In the Proplus, open DeltaV Diagnostics.
2.Right-click on a workstation, then select Remote Client Diagnostics
3.A window will open showing the active and inactive connections for that particular workstation.
What Constitutes a DST
The following are the function blocks that create DST counts.
AI Analog Input: One AI DST
ALM Alarm Detection: One AI DST
AO Analog Output: One AO DST
CALC Calculation: One AI DST
DI Discrete Input: One DI DST
DO Discrete Output: One DO DST
FFMDI Multiple Discrete Input: Eight DI DSTs
FFMDO Multiple Discrete Output: Eight DO DSTs
PIN Pulse Input: One DI DST
Which Ports and Protocol Does the SOA use to Con gure a Firewall
Documentation for setting up SOA can be found from \DeltaV\hlp SOAAdminApp.chm and
SOAGateway.chm. Details about port information and guidelines can be found from Troubleshooting SOA
Web Services.
DeltaV Excel Add-In
For this to work, you must be running excel 2003 SP3 or 2007 SP1 or SP2. It must also be runing on a deltaV
workstation.
DeltaV Extra Programs
Installation les for these can be found on Disc 1 of your DeltaV installation discs
E:\DV_Extras
BH_Server
Campaign Manager Operator Interface
DVWebServer
DeltaVReporter
HistoryAnalysis
OPCMirror
OPCPager
OPCRemote
SOA Gateway
SoftPhaseTemplates
VIMNetExplorer
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WebServices
Xi Reporter
IOPCBrowseServerAddressSpace::BrowseOPCItemIDs() failed:c0040803
This happened when we had a virtual environment for our DeltaV network. We had a backup of the virtual
machine APPS and decided to reload it. When you do this, the proplus gets confused because it already had
an identical machine with the same name on the network. Therefore, it will be necessary to
1) Remove the APPS machine from explorer on the proplus, do a download.
2) remove apps machine from network (join to mshome or something other than deltav domain)
3) recreate the apps in proplus explorer, assign licenses
4) export workstation con g
5) join apps to domain
6) run workstation con g from export in 4
7) download changed setup data from proplus
8) opcwatchit should then be able to brows deltav opce database
DeltaV Operate 10.3 Freezes at 26% Load
Error Number: -2147212502 (8004232a)
A network transaction is in progress
Followed by
Error Number -2147467259 (80004005)
Unspeci ed error
For some reason when I ran the initial DeltaV install, the hot xes that came on Disk II wouldnt load. After
manually installing them, the errors in operate went away.
If you are getting the same error in DeltaV, ensure hot xes DeltaV_103_83333 and DeltaV_103_84615 have
been installed from Disk II. After hot x installation and reboot, check the Microsoft Control Panel to ensure
the hot xes are installed properly. No doubt the latest hot xes from Emerson would also do the trick and
would probably supersede these.
DeltaV and Dell Open Manage
DeltaV is compatible with Dell Open Manage- for details, see KB AP-0700-0071
Certain Versions of DeltaV require certain versions of Internet Explorer that may not be compatible with
certain versions of Open Manage. So, we just installed google chrome on all of our servers and use that to
interface with Open Manage.
Failed to Update Current Dataset Information in DeltaV Diagnostic

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For this issue- recreate the Event Chronicle database. If you need the datasets from this existing database,
back them up using Event Chronicle Administration You can also use SQL Server Management Studio to
backup the EJournal and EJOver ow databases.
Here is the procedure to recreate the SQL Event Chronicle Database:
1) Launch Microsoft SQL Server Management Studio and connect to the Event Chronicle server: (Machine
Name)\DELTAV_CHRONICLE.
2) Expand the database folder and delete the Ejournal and EJOver ow databases by right click/delete. Before
clicking the OK button, make sure the close existing connections is selected.
3) Close SQL Server Management and launch Windows Explorer. Make sure that the folder
DVDATA\CHRONICLE does not have any Ejournal or EJOver ow les.
4) Stop DeltaV service from the Windows Services console (Start > Run > net stop deltav) and then wait about
5 minutes.
5) Restart DeltaV service (Start > Run > net start deltav). This will create a new empty database.
6) Verify that the new Event Chronicle database has been created by using SQL Server Management Studio.
The new Ejournal and EJOver ow databases should now be seen under the SQL databases directory.
Refer to KBA AP-0900-0012 Backing Up and Restoring the Alarms and Events Database on DeltaV v9.3 and
Later for further detail.
How to add a speci c workstation node on Con gure Event Chronicle of Process History View
For you to able to add the workstations on the drop down menu of events data you have to enable the
Event Chronicle of speci c workstation.
The Events Data selection may be any workstation in the system with an Event Chronicle enabled.
To do this, right click on the alarms and events of speci c workstation then check the enabled box. A
separate license is required if you want to use it in di erent operator or application station. Check the
licensing properties of DeltaV system from the Proplus node and see how many Event Chronicle license you
have on the system.
Location of Ejournal File
\d$\DeltaV\DVData\CHRONICLE

4 thoughts on DeltaV Problems and Solutions

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Bob
May 18, 2013 at 5:12 pm

VLANS in DeltaV and the Smart Switch

The reason the smart switch does not support VLANS is because the DeltaV network does not support
VLANS. Sure you can use other switches and create a VLAN if you want canT prevent it not sure why
though as you should not be bridging the DeltaV network directly to the plant LAN (this is why people use a
VLAN) as it creates a signi cant security risk and DeltaV is not tested and supported with a VLAN on the
network.
Also you cant get the password as they do not want you to change the switch con g from what is
supported.

admin

Post author

May 22, 2013 at 2:39 am

well, we had a situation where we had no bers left and couldnt get the money to run a new line. We needed
a plant lan. So, we took out the DeltaV switches, put in ciscos on eigther end, made vlans out of the plant lan
and primary and put them together in a trunk. Primary and plant lan now share the same ber pair while
maintaining isolation of network tra c. seems to work alright.

saeed
October 13, 2013 at 5:05 pm

I have forgotten deltav main server machine administrator password.

Kindly help me if any one can
Thanks

admin

Post author

October 19, 2013 at 9:02 pm

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Try Hirens boot disk. It will allow you to blow away the administrator password on any windows box. It also
will piss o the IT department if you do this at work on machines they manage >:]

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