Professional Documents
Culture Documents
Contents
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2 Subtle/covert examples
3 Overt examples
5 Related notions
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6 See also
7 References
8 Further reading
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8.1 Books
Pearson and Chiristine L. Porath wrote in 2004 that "The grand conclusion: incivility does matter. Whether its
costs are borne by targets, their colleagues, their organizations, their families, their friends outside work, their
customers, witnesses to the interactions, or even the instigators themselves, there is a price to be paid for uncivil
encounters among coworkers."[4] Citing previous research (2000) Pearson writes that "more than half the targets
waste work time worrying about the incident or planning how to deal with or avert future interactions with the
instigator. Nearly 40 percent reduced their commitment to the organization; 20 percent told us that they reduced
their work effort intentionally as a result of the incivility, and 10 percent of targets said that they deliberately cut
back the amount of time they spent at work."[5]
interrupting others
not listening
emotional put-downs
disrupting meetings
giving dirty looks or other negative eye contact (i.e. "hawk eyes" considered to be threatening in the
culture of the United States)
insulting others
Other overt forms of incivility might include emotional tirades and losing one's temper.[6]
Occupational stress
Toxic workplace
Egocentrism
Psychopathy
Sexual harassment
Workplace harassment
Workplace bullying