Professional Documents
Culture Documents
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Version 2007
Documentation
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(Getting Started)
May 2008
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Table of Contents
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Table of Contents
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Can I use someone else's security key with my FracproPT installation? .............................................................. 15
What happens if I lose or damage my License Activation Disk or lservrc file? ..................................................... 15
Note for Windows XP users with a Superpro dongle (dongle number between 11000 and 20000) ..................... 15
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WARNING!................................................................................................................................................................ 17
WARNING!................................................................................................................................................................ 17
Technical Support......................................................................................................................................................... 18
Installation Troubleshooting.......................................................................................................................................... 21
FracproPT ................................................................................................................................................................. 22
Installation ............................................................................................................................................................. 23
Install Latest Version of FracproPT ................................................................................................................... 23
Start Installation of FracproPT from CD-ROM ................................................................................................... 24
Start Installation of FracproPT from Hard Disk .................................................................................................. 25
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Install FracproPT................................................................................................................................................ 26
Install Demo Version of FracproPT.................................................................................................................... 30
Install Standalone Version of FracproPT ........................................................................................................... 33
Install Network / Standalone Version of FracproPT ........................................................................................... 37
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Troubleshooting..................................................................................................................................................... 53
Expired Demo License....................................................................................................................................... 53
Previous Demo License Installed ...................................................................................................................... 54
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Request, Receive, and Install Emergency Short Electronic License Code ....................................................... 64
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Troubleshooting..................................................................................................................................................... 67
Lost or Damaged License Activation Disk or Electronic License File (lservrc) .................................................. 71
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Switch Between Standalone and Network Mode Without Reinstalling FracproPT.............................................. 104
Problem with Computer's Clock .......................................................................................................................... 105
USB Key .............................................................................................................................................................. 106
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Table of Contents
Obtain Locking Code for Computer ID from Locking Code Tool (SentinelLM Host Information Utility)........... 171
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Install Electronic License Code via Network License Troubleshooter (WLMAdmin) ....................................... 177
Restart License Server Service (in Windows Services)................................................................................... 179
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Shut Down Network License Server (in Network License Troubleshooter) ..................................................... 186
Stop License Server Service (in Windows Services)....................................................................................... 187
Troubleshooting................................................................................................................................................... 188
USB Key .......................................................................................................................................................... 189
Electronic License File ..................................................................................................................................... 197
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License Troubleshooter (Sentinel Advanced Medic) for Basic Checks ........................................................... 220
License Troubleshooter (Sentinel Advanced Medic) for Network Test............................................................ 222
Network License Troubleshooter (WLMAdmin) ............................................................................................... 225
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Verify Server and License with Network License Troubleshooter (WLMAdmin) ............................................. 228
Uninstalll Current License Driver (Sentinel System Driver 5.41.1 (32-bit))...................................................... 230
Uninstall Latest License Driver (Sentinel Protection Installer 7.4.0) ................................................................ 231
Completely Uninstall All License Software (Sentinel System Driver Cleanup Utility) ...................................... 232
Install Current License Driver (Sentinel System Driver 5.41.1 (32-bit)) ........................................................... 235
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FracproPT 2007
Getting Started
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Welcome to FracproPT
The FracproPT system is specifically designed to provide engineers with the most comprehensive tools for hydraulic
fracturing design and analysis. More than just another hydraulic fracture model, practical utilization of actual treatment
data is the central theme that separates FracproPT from competing products. The use of real data offers engineers much
better understanding of their well's response, with resulting procedures that reflect the reality of what is occurring in the
reservoir, before, during, and after fracture treatments.
FracproPT was developed for Gas Research Institute's (GRI) Gas Supply Program. It is being used in many commercial
applications on gas, oil, and geothermal reservoirs throughout the world. The lumped-parameter 3D fracture model (which
should not be confused with so-called pseudo-3D models) adequately represents the level of complexity and reality of
hydraulic fracturing.
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FracproPT was developed to implement the insight gained from observing actual fracture treatments, as well as results
obtained from properly scaled laboratory models. It uses lumped-parameter functional coefficients determined from these
sources to solve reliably and efficiently for fracture dimensions, proppant placement, and net fracturing pressure. Further
details on the general approach may be found in the FracproPT Technical Description and Reference sections of Help.
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There are four modes of operation on the Main Screen - F2 screen providing fracture treatment design and analysis
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functions coupled with reservoir simulation. These modes are described in detail in their respective sections in Help.
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Fracture Design Mode: This mode generates a design treatment schedule. The user enters desired
dimensionless conductivity and can evaluate economic fracture half-length optimum. FracproPT helps the user in
conductivity.
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proppant and fluid selection and generates a suggested treatment schedule for achieving desired length and
Fracture Analysis Mode: This mode allows detailed pre-frac design, real-data analysis, and net pressure
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history matching. The real-data analysis may be either in real-time, or post-frac with previously acquired real data.
This mode allows estimation of the created fracture geometry, determine fracture closure stress using minifrac
analysis, and analysis of near-wellbore tortuosity to determine premature screen-out potential.
Production Analysis Mode: This mode is used to predict or history match the production behavior of
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fractured or non-fractured wells. In this mode, FracproPT passes the proppant-concentration profile determined
from its fracture propagation and proppant transport models to a reservoir simulator where the effect on well
productivity is modeled. This is essential for evaluating success of past treatments and relevant economics of
future treatments.
Economic Optimization Mode: This mode connects FracproPT's fracture analysis mode with its production
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analysis mode in a treatment-size optimization loop. This mode is used to roughly scope, and then accurately
determine, the economically optimal treatment size.
FracproPT 2007
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FracproPT 2007, the seventh release of the Gas Technology Institute's (GTI) revolutionary fracture-stimulation
We have made significant enhancements, and we have added numerous useful new features in FracproPT 2007.
Our goals for this release were improving ease-of-use, adding important information in the proppant and fluid libraries,
providing the user with new modes allowing quick designs and diagnostic analysis as well as incorporating many other
user requests.
Some of the major changes and additions to FracproPT 2007 are:
Version 10.4.43 to 47
Additions
Minifrac Analysis - Shift + F8 screen, Input tab, Pumping fields: allow step rate test for either of three Injections,
instead of only Injection #1
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then Treatment Schedule and stage bar in Cursor Editing mode automatically recalculated
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DataAcqPT, General Settings screen: if Emulate data acquisition from data stored in an FPA (ASCII) file radiobutton is selected in Data Acquisition Mode panel,
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then in Emulation Settings screen, Emulation File Name panel, added CSV files (*.csv) option to File of type listbox in Open screen for Browse button functionality
new channels:
Total Friction: former Total Friction channel that was showing friction to the bottomhole gauge
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Screen Templates: save floating Numeric Output - Alt + F3 screen and floating XY Plots
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Modifications
floating window
removed blinking
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Halliburton 2007 fluids: fluid properties calculated using Surface Rock Temperature (from Heat Transfer
(from Reservoir Parameters - F9 screen, Layers tab)
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Parameters - Shift + F9 screen, Parameters for Heat Transfer Model panel) instead of Reservoir Temperature
System Configuration screen, Units tab, Costs row: removed DM (Deutsche Mark) and F (French Franc), and
added (Euro)
Cursor Editing mode and in Axis Limits screen for X-Axis: if in Plot Preferences screen, Axis Pref tab, X Axis
panel, Label Format panel, Date & Time radio-button is selected,
then display time controls in hh:mm:ss format
Simulation Control Screen - F10 screen, Model Input & Control panel, Start Time field: if Clean Rate and Slurry
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then checking N2 Rate and CO2 Rate channels for automatic sensing of Start Time
Save INP file when opening new INP file or exiting FracproPT: display Save FracproPT File screen to avoid
overwriting INP files
Plot Edit > Channel Min/Max from main menu: improved logic for better consistency
DataAcqPT: improved writing of output FPA file to accommodate sharing it as input FPA file for another
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Fixes
Acid Fracturing Models: FracproPT no longer doubles calculated fracture conductivity each time model is run
Fluid Data - Shift + F5 screen, Fluid Friction Properties tab, Plot Data panel, Friction Pressure vs. Rate button
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Fracture Design mode, Fluid and Proppant Selection - F5 screen, Fluid Selection tab: manually added fluid
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Fluid Data - Shift + F5 screen, Fluid Loss and Thermal Properties tab, Other Fluid Loss Properties panel,
Newtonian Leakoff Filtrate Viscosity field: changes take effect without opening Treatment Schedule - F6 screen
Treatment Schedule - F6 screen, Show Actual Rates and Conc. button: re-calculate N2 Rates and CO2 Rates
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columns for stages with zero Btm Slurry Foam Rates (that is, with N2- and CO2-only stages)
Reservoir Parameters - F9 screen: if General Single Scale radio-button selected in Reservoir Data Options
panel,
FracproPT 2007
then can shift values in columns down (by double-clicking column header, and selecting Shift ... By radio-
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button)
XY Plots: display correct temperature for individual stages by not displaying channels after stage leaks off into
formation
double-frame XY Plots: fixed current data display (if Show Current Data check-box in Plot Options panel is
selected)
floating XY Plots: fixed broken functionality (such as setting stages, Wbore Transit Time, Esc key to close plot,
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Bar Plots: updating also when Real-Time Info box not displayed
Cursor Editing mode: after setting stage, hot keys keep working
Horner Plot (Minifrac Analysis - Shift + F8 screen, Reservoir Pressure tab): display all data until end of shut-in
editing of fluid properties (Edit Halliburton Fluid screen) enabled for all users
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Word Report: fixed incorrect propped dimensions for multiple perf intervals
Help > Submit Problem Report from main menu: enabled for all users
Version 10.4.42
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associated screens
New Modules
Log Analysis Wizard for Log-Layer Editor for Reservoir Parameters - F9 screen, Layers tab
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Add / Select Halliburton Fluid screen from Fluid and Proppant Selection - F5 screen, Fluid Selection
tab
Save screen lay-out in templates: in main menu View > Screen Templates > Template Manager and View >
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Edit Halliburton Fluid screen from Fluid and Proppant Selection - F5 screen, Fluid Selection tab
Select Proppant screen: from Fluid and Proppant Selection - F5 screen, Proppant Selection tab
New Plots
Proppant Sieve Distribution plot: Sieve Dist. button in Proppant Data screen
Step-Down Test Analysis Plot: improved tool automatically locates step-down test, zooms in, and inserts redesigned step markers
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Minimum, Maximum, Average values: for XY plot channels over user-selected time periods (in XY plot, Cursor
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Editing Mode, select begin point on curve, select Begin button, select end point on curve, select End button,
from main menu select Plot > Edit > Channel Min/Max)
Improved XY plot begin / end dividers for time axis: for staging, step-down, min/max/average (green and red
vertical lines with white horizontal bar at the top of the plot)
Floatable XY plots: can be placed outside of main FracproPT screen (Floating Plot button in Plot Display List Alt + F8 screen)
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Display coordinates for points when they are not on a channel curve (but, for example, on a tangent line)
New Functionality
Change incoming channel number, order and definition on the fly during real-time data acquisition
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Set Lithology Properties screen: for General Single Scale Reservoir Data-Entry, in Reservoir Parameters - F9
screen, in Layers tab, double-clicking on row headers for Stress, Young's Modulus, Poisson's Ratio, Fracture
Set Values dialog: in Treatment Schedule - F6 screen, in Design / Actual Treatment Schedule tab, double-
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clicking on row headers for Flow Rate, Prop Conc, and Stage Length
Resizable screens: Treatment Schedule - F6 screen, Reservoir Parameters - F9 screen, and Plot Display List -
Alt + F8 screen
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FracproPT 2007
Drainage Area section with X-Direction Extent, Y- Direction Extent, and Well Spacing fields
Source column
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Fracture Filter Cake section with Fracture Filtercake Thickness field and Include Filtercake effects on
Fracture Conductivity check-box
Additional Damage Effects section with Include effect of temperature on proppant permeability check-
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New Channels
Other Channels channel group: Avg Bottomhole Slurry Rate, Surf Total Proppant Conc, Dim'ls Cond
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Improved Navigation
ackward
and forward
Microsoft HTML Help with many new features instead of Microsoft WinHelp
Getting Started and Installation Troubleshooting Help with diagnostic / repair applications
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3D Layered Analytical Model radio-button in Model Options section of Production Analysis Options - F4 screen
Start Receiving Data from DataAcqPT / Stop Receiving Data from DataAcqPT button in Real-Time Control - Ctrl
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+ F1 screen
Min and Max columns in Channel Inputs for Model - Shift + F6 screen: no more clipping of input data
To learn more about us, visit the World Wide Web site of Pinnacle Technologies at http://www.pinntech.com.
Pinnacle Technologies was licensed by GRI in late March 1999 to develop, support, and market their FracproPT fracture
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analysis system.
System Requirements
FracproPT requires the following resources from your computer system:
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FracproPT 2007
Operating System: Windows NT, 2000, XP, or Vista (Administrator rights are required for installation)
Hard Disk: 150 MB, since FracproPT uses 60 MB for the program and associated files.
Com Port: 9 pin serial port, or USB port and USB / serial converter for real-time data acquisition using
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DataAcqPT. DataAcqPT can also read real time information from a shared network file.
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IMPORTANT!
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Software Installation
FracproPT version 10.3 includes a new version of the security-key software from the manufacturer. Therefore, if you are
updating a previously installed network version of FracproPT you must first reinstall the Network License Server Software
on your FracproPT network server computer (that is, as if you were installing for the first time). If you are updating a
previously installed standalone version of FracproPT, there are no additional steps necessary.
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Installation Package
If you have previously installed FracproPT on your computer, this package contains only the installation CD with
your upgrade to Version 2007.
If you are installing FracproPT for the first time, there are various combinations for the contents of this package,
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Installation CD and a hardware security key (or "dongle") imprinted with a 5-digit number smaller
than 11000, and a License Activation Disk imprinted with the same 5-digit number. This licensing
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Installation CD and a hardware security key (or "dongle") imprinted with a 5-digit number between
11000 and 20000. This licensing option uses Rainbow Technologies' Superpro system tied to a
dongleID.
Installation CD and a License Activation Disk imprinted with a 5-digit number larger than 20000.
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This licensing option uses Rainbow Technologies' SentinelLM system tied to a DiskID. In this
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case, someone from Pinnacle Technologies has requested you to run an application (wechoid.exe)
that reads this disk ID information from your computer, and has used this information to generate
the file on your License Activation Disk.
FracproPT 2007
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Installation Instructions
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Do not attach the security key during computer boot up, as this may destroy the device. You must attach the security key
either before powering up the computer or after waiting until the Windows desktop appears.
WARNING!
Connecting parallel-port devices other than printers (for example, tape drives, external hard disks, other storage devices,
etc.) may result in destruction of the security key.
For standalone installations Attach the security key to the computer on which the software is to be installed
and then proceed with the installation instructions shown below for a single-user or standalone version of
FracproPT.
For network installations Ask your system or network administrator to attach the security key to the network
server, and then proceed with Steps 1 through 6 of the installation instructions shown below for a network
version of FracproPT. Once the licensing software is installed on the server, you will also need to follow Steps 7
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through 12 of the installation instructions shown below for a network version of FracproPT on each client
computer where the software will be running. The client computers do not require a security key when running
the network version.
Note: Any computer on your network (that is, in network computing terms, any client computer) can function as the so-
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called network server computer for FracproPT. In fact, many network administrators prefer not to use the true network
server for this function.
The installation will start automatically when you insert the CD.
If the installation does not start automatically, use Explorer or the Run command to execute the setup.exe file
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If you copy the installation CD contents to your hard disk, or if you download FracproPT from our web page, run
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the setup.exe file found in the appropriate folder (depending on where you downloaded or copied the installation
files) using either Explorer or the Run command.
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shown below.
For network installations, FracproPT's network license server software must first be installed on the network
server computer. To do this, select License Server when prompted during the installation on the network server
computer. After restarting the server and ensuring that the network license server software is running, install
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FracproPT on any network computer by selecting Network when prompted during installation and following the
instructions shown below.
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1.
Shut down the computer and attach the security key to the printer port (LPT port). For USB key, first install the
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software and then insert the USB key after re-starting the computer. Re-start the computer, and then close all
applications that are running, including those that may not be readily visible. To accomplish the latter, press Ctrl
+ Alt + Del simultaneously to open the Close Program window, then highlight and select End Task for each
application shown except for Explorer and Systray.
2.
Insert the FracproPT CD. Setup should start automatically; if it does not, use Explorer or the Run command to
3.
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execute the setup.exe file found in the main folder on the installation compact disc (for example, D:\setup.exe).
Follow the setup instructions on the screen. Click "Next" on the "Welcome", "License Agreement" and "User
Information" screens.
4.
When you see the Select Components screen during setup, choose Standalone and continue to follow the
instructions.
5.
When prompted, enter the five-digit serial number imprinted on your hardware security key and/or License
Activation Diskette.
6.
If your dongle serial number is smaller than 11000, the setup application will look for a previous installation. If
you have installed FracproPT before, the installation will automatically copy the license file (named lservrc,
without a file extension) to the appropriate directory (if you have chosen the default installation path, this is
If your serial number is between 11000 and 20000, you have completed the installation and may proceed to
step 6. The lservrc is not used in this case.
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before, please insert the License Activation Diskette to complete the installation.
If your License Activation Diskette serial number is larger than 20000, the setup application will look for a
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previous installation. If you have installed FracproPT before, the installation will automatically copy the license
file (named lservrc, without a file extension) to the appropriate directory (if you have chosen the default
installation path, this is C:\Program Files\Pinnacle Technologies\FracproPT 2007\\Program). If you have not
installed FracproPT before, please insert the License Activation Diskette to complete the installation. You do not
need a dongle in this case.
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Network-License Server software has already been installed (or upgraded for FracproPT Version 10) on some computer
in the network, skip to 7.
1.
Close all programs that are running, including those that may not be readily visible. To accomplish the latter,
press Ctrl+Alt+Del simultaneously to open the Close Program window, then highlight and select End Task for
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2.
Insert the FracproPT CD. Setup should start automatically; if it does not, use Explorer or the Run command to
execute the setup.exe file found in the main folder on the installation compact disc (for example, D:\setup.exe).
3.
Follow the setup instructions on the screen. Click "Next" on the "Welcome", "License Agreement" and "User
Information" screens.
When you see the Select Components screen during setup, choose License Server and continue to follow the
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instructions.
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FracproPT 2007
5.
When you get to the "Installing License Code" screen, you are prompted for the current location to the lservrc
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file. As it is on the floppy, keep the "Path" to a: This should already be selected. Insert the floppy with the
lservrc file. This file is now automatically copied to the following directory: C:\Program Files\Rainbow
Technologies\sentLM\Server.
6.
Re-start the computer. The license server software will automatically start. Make sure that the license server is
running before going to the next step.
You can now install FracproPT on any computer in the network, including the computer on which the NetworkLicense Server software is installed, by doing the following:
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7.
Close all programs that are running, including those that may not be readily visible. To accomplish the latter,
press Ctrl+Alt+Del simultaneously to open the Close Program window, then highlight and select End Task for
each application shown except Explorer and Systray.
9.
Insert the FracproPT CD. Setup should start automatically; if it does not, use Explorer or the Run command to
execute the setup.exe file found in the main folder on the installation compact disc (for example, D:\setup.exe).
10. Follow the setup instructions on the screen. Click "Next" on the "Welcome", "License Agreement" and "User
Information" screens.
11. When you see the "Select Components" screen during setup, choose "Network" (the second button from the
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top) and continue to follow the instructions. Please note that you do NOT need the floppy with the lservrc file for
the User computer!
12. The first time FracproPT is started, it takes a while before it has found the Network License Server computer.
This may take up to 2 minutes. The next time you start FracproPT, it will remember the location of the Network
License Server, and licence authorization will be faster. In case this does not work, do the following:
Open the file "FracproPT_net.txt" using Notepad. You can find this file on the C:\Program
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Files\Pinnacle Technologies\FracproPT 2007\\Program directory. On the first line, type the word
"Network". Save the file and close it.
Open the file "FracproPT_server.txt" using Notepad. You can find this file on the C:\Program
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1.
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If the lswhere program does not show any existing SentinelLM license servers running, then you can proceed
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with the standard installation of the license server software on the CD.
3.
If the lswhere program does show another license server running, then you do not need to install the license
server program again, unless the existing license server is an old version, which is not compatible with the
license file used for FracproPT. This is not too likely, so it is best to first try to use this existing license server.
Go to the server machine where the license server is installed (the lswhere program will give you the IP address
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4.
of the server) and locate the installation directory of the license server (if you can't find it easily, just do a search
for the file called lservrc). In order to add your FracproPT licenses to the existing licenses in the lservrc file, you
need to open both files, and append the lines from the lservrc file supplied by Pinnacle Technologies to the
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existing lservrc file on your license server machine. It is good to make a backup copy of the existing lservrc file
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before editing it (i.e. lservrc.bak). Once you have modified and saved the lservrc file, you need to restart the
license server program. To do this, simply run the lsrvdown.exe program, giving as argument the server name
(i.e. lsrvdown server01) or shut the server program down using the control panel and then restart it. Remember,
if the license server program is already installed on the server computer, you shouldn't need to reboot the
server machine. If, however, the other SentinelLM licenses you are using are not locked to a computer ID
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(dongle) and the Rainbow SuperPro parallel port driver is not installed on your server, then you may need to
reboot the server computer.
5.
If you have more than one server machine on your network, and you wish to install redundant license server
installations (to ensure availability of licenses, even if one server goes down), you need to also check to see if
the LSHOST environment variable is being used by any applications to force the applications to look at a
particular server. If, for example, you already have ApplicationA, which has a SentinelLM license server
installed on Server01, and you want to install a separate SentinelLM license server on Server02 for your
FracproPT licenses (if there are too many dongles on Server01 already), then you need to check and make
sure that there isn't an LSHOST environment variable set to Server01. If this is the case, it will force all
applications to look for license servers only on Server01, so FracproPT will not see the new license server
installled on Server02. To fix this problem, simply edit your environment variables, so that LSHOST now equals
6.
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Once you have installed the license server, or updated the lservrc file on an exisiting license server, you should
make a test by going to one of your client machines, and running the WLMAdmin program from the installation
CD-ROM. This should show you the IP address of the server where you installed the FracproPT licenses, and
the licenses should show up as Feature 0. If the IP address of the server shows up, but not the Feature, this
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means there is a problem with the license file or the parallel port driver. Double check that the SuperPro driver
is correctly installed on the license server machine and that the dongle is correctly inserted. You can double
check this by running the SentinelMedic program on the license server machine, to make sure that the dongle is
communicating with the computer. If the dongle is being seen, but the license still doesn't work, then the
problem could be that the already installed license server is too old to read the new license files. In this case,
you need to replace the existing license server with the newer version supplied on our CD-ROM. In order to do
this, you have to first shut-down the existing license server (using lsrvdown.exe) then run the license server
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installation on the CD-ROM. Remember not to overwrite the existing merged lservrc file, so if you have already
merged an existing lservrc file with the new one supplied with FracproPT, when you run the license server
installation press cancel when it asks you to put in the license diskette.
Special note for Windows XP: Under Windows XP, the current version of WLMAdmin will not be able to do a
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broadcast to find the license server process. In this case, use the option to define a server list to hard enter the
IP address or name of the server in WLMAdmin. Likewise, you will need to specify the name of the server
machine in the FracproPT_server.txt file, as described in the previous section.
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If you choose a Standalone installation of FracproPT or you are installing the Network-License Server software,
You may, if you wish, copy the contents of the diskette (one file named lservrc, without a filename extension) to
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your hard disk. If you do this, you will need to remember where this file is and enter that location when
prompted to insert the diskette during installation.
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FracproPT 2007
Remember that there is a specific diskette for each specific security key with a serial number smaller than
installation or re-installation of FracproPT.
If you are simply installing a new version of FracproPT, you will not need to use the diskette.
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11000. You must have either the diskette itself or its contents available (for example, copied to hard disk) during
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FracproPT uses a security system that may work somewhat differently than what you were used to with other programs
During the installation process you will be asked to insert the License Activation Disk that comes with your security key.
This diskette contains a file (named lservrc) whose contents are an encrypted code that is locked to your security key.
After you insert the diskette, the encrypted code file is copied to the FracproPT program folder (for example, C:\Program
Files\Pinnacle Technologies\FracproPT 2007\\Program). Whenever you run FracproPT, the encrypted code is checked
against the security key.
Yes, you can, even though your installation will not automatically work with any other security key. There are two ways to
accomplish this if you have a key with a number smaller than 11000:
Rename or copy your own lservrc file to a different location and then copy the lservrc file that corresponds to
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the new security key being used to the FracproPT program folder.
Alternatively, append the encrypted code from one lservrc file to another. You can easily do this by opening
lservrc with Notepad or some other text editor and copying into it the encryption code that is associated with
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new FracproPT security key. You can have as many license codes in one lservrc file as you want.
If you have a dongle with a number between 11000 and 20000, transfer of the dongle to another computer is sufficient to
make FracproPT run.
If you have a DiskID license, you cannot run FracproPT on any other computers.
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If you lose or damage your diskette, or if the encryption code in lservrc becomes corrupted, please contact us and we will
provide you with the original encryption code. In most cases, we can simply email this file to you, and you can copy it to
the C:\Program Files\Pinnacle Technologies\FracproPT 2007\\Program directory, or any other directory that contains the
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Note for Windows XP users with a Superpro dongle (dongle number between 11000 and 20000)
On Windows XP - Home Edition as well as Professional Edition - the Sentinel System Driver for the parallel key as well as
the USB key may not recognize the Sentinel SuperPro for a couple of minutes after boot up or until the key is reinserted
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into the computer. The service may not load at all if the user is not an administrator and they log on as a non-privileged
user.
According to Rainbow Technologies, this behavior is linked to the Sentinel Service not starting as a system-service,
despite the fact that it is 'automatically' loaded as a user service and should be loaded during start-up of the system. This
is no problem under Windows NT and Windows 2000. However, Windows XP seems to delay the loading of the service
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until required to do so. Users will see errors such as 'error -3' 'key not found' which may be interpreted as a key or driver
failure!
Please check with your system administrator to do the following steps. Please go to the "Start" button on the bottom left of
the screen, select "Run" and type "regedit". This will allow you to edit the registry. Changes to the registry can have a
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significant effect on the performance of your computer, so please consult your system administrator BEFORE you make
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FracproPT.
This solution has been tested successfully by the key manufacturer, Rainbow Technologies. The SuperPro key was
recognized in all instances whereas before it had failed initially until some time after boot up or after an administrator had
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FracproPT 2007
WARNING!
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Do not attach the security key during computer boot up, as this may destroy the device. You must attach the security key
WARNING!
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either before powering up the computer or after waiting until the Windows desktop appears.
Connecting parallel-port devices other than printers (for example, tape drives, external hard disks, other storage devices,
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Technical Support
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Whenever you have any questions or problems with the software, or when you have suggestions for improvements, we
urge you to contact someone at Pinnacle Technologies. The following resources are available to you:
Online FracproPT Help system: This should be your first choice in trying to find answers to whatever questions
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you may have. From any screen within FracproPT pressing the F1 key will take you directly to the Help section
related to that screen. The index of Help can be used to search for Key-Words related to topics.
Hardcopy of Help Documentation: If you would like to print any part, or all, of the Help document, a PDF file
(FracproPT.pdf and Getting Started.pdf) is provided on the FracproPT Installation CD-ROM. Please note that
this file is copied to your hard disk during FracproPT installation. This file can be found in the Documentation
folder.
Email: Send an email to Support@PinnTech.Com by selecting from the main menu Help > Submit Problem
Report. The message is actually sent to several people at Pinnacle Technologies who will work together on
your problem or request. All the necessary files will be attached to your email so our staff can more easily
determine the problem you may be having. By using this email method, and by attaching all necessary file, you
technical support contacts listed below.
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are assured to get the fastest response possible. Of course, you may also send email individually to the primary
World Wide Web: Check our website periodically at http://www.pinntech.com/ (or http://www.fracpropt.com//) for
periodic updates to FracproPT. It contains news on support issues and our latest Service Patches to the
software. You can download these at http://www.pinntech.com/fracpropt.html.
Telephone or facsimile: You may also telephone or facsimile us for technical support, suggestions, or general
comments.
Primary Contacts
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While there are quite a number of people at each location of Pinnacle Technologies that can provide you with support for
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FracproPT, the following table lists the two primary technical support contacts:
Primary
Telephone
Fax
Location
Contact
Number
Number
Address
Houston, Texas
Neill
+ 1 (281) 876-
+ 1 (281) 876-
neill.northington@pinntech.com
Northington
2323
4455
Delft (The
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Office
+ 31-15-215-
josef.shaoul@pinntech.com
7305
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Netherlands)
Secondary Contacts
If it is impossible to reach any of the above contacts, please refer to the people below as secondary technical support
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contacts:
Office
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Additional
Telephone
Fax
Location
Contact
Number
Number
Address
Houston, Texas
Xinghui Liu
+ 1 (281) 876-
+ 1 (281) 876-
xinghui.liu@pinntech.com
2323
4455
Mike
+ 1 (281) 876-
+ 1 (281) 876-
Mayerhofer
2323
4455
Bill Minner
+ 1 (661) 335-
+ 1 (661) 335-
7712
7717
California
Denver, Colorado
Calgary, Alberta
4306
+ 1 (403) 516-
+ 1 (403) 516-
2260
2261
+ 1 (781) 316-
+ 1 (781) 316-
1698
1698
Brian
+ 7-495-781-
+ 7-495-781-
Davidson
4820
2528
Ron Gusek
(Canada)
Boston,
Igor Stelin
Massachusetts
Moscow (Russia)
Houston, Texas
+ 1 (303) 766-
3464
bill.minner@pinntech.com
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Bakersfield,
mike.mayerhofer@pinntech.com
leen.weijers@pinntech.com
ron.gusek@pinntech.com
igor.stelin@pinntech.com
brian.davidson@pinntech.com
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Houston, Texas
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FracproPT 2007
+ 1 (281) 876-
craig.cipolla@pinntech.com
4455
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Telephone
Fax
Language Contact
Number
Number
Address
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Preferred
Aggie
Chinese
Xinghui Liu
4455
+ 1 (415) 861-
+ 1 (415) 861-
1097
1448
Mike
+ 1 (281) 876-
+ 1 (281) 876-
Mayerhofer
2323
4455
Tony Singh
+ 1 (661) 335-
+ 1 (661) 335-
7712
7717
+ 1 (661) 335-
+ 1 (661) 335-
7712
7717
+ 1 (781) 316-
+ 1 (781) 316-
1698
1698
Leen Weijers
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German
+ 1 (281) 876-
2323
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Dutch
+ 1 (281) 876-
Hindi
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Punjabi
Russian
Tony Singh
Igor Stelin
xinghui.liu@pinntech.com
leen.weijers@pinntech.com
mike.mayerhofer@pinntech.com
tony.singh@pinntech.com
tony.singh@pinntech.com
igor.stelin@pinntech.com
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We already have many plans, but we want to know what you would like to see in the software. If you already have
something in mind, please telephone, facsimile, or email us.
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FracproPT 2007
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Installation Troubleshooting
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FracproPT
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FracproPT 2007
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Installation
The latest release and service pack for FracproPT can be downloaded from the Pinnacle Technologies web site at:
http://www.pinntech.com/fracpropt.html.
Request Password
Request a password for the FracproPT installation ZIP file by contacting Technical Support.
2.
You will receive an e-mail message from Technical Support with the requested password.
The latest release for FracproPT can be downloaded from the Pinnacle web site at:
http://www.pinntech.com/fracpropt.html.
3.
4.
Save the file FracproPT_2007_10.4.47_12-12-07_[web].exe (or similar) to a convenient location on your hard
disk.
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Copy the password from the e-mail message that you obtained from Technical Support and paste it into the
password dialog screen when prompted to do so. Refrain from typing the password into the dialog screen, to
avoid typographical errors.
7.
The setup program will guide your through the installation process.
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The file FracproPT_2007_10.4.47_12-12-07_[web].exe (or similar) is an encrypted, compressed archive file in the ZIP
format. You can also use archive programs (for example WinZip) to extract FracproPT's installation files from this archive
file.
2.
The latest service pack for FracproPT can be downloaded from the Pinnacle web site at:
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http://www.pinntech.com/fracpropt.html.
4.
Save the file for the service pack to a convenient location on your hard disk.
5.
6.
The setup program will guide your through the installation process.
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3.
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Before you start the installation of FracproPT, it is suggested to uninstall any previous versions of FracproPT first.
1.
2.
3.
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Troubleshooting
The Installation Does Not Start Automatically
1.
Use Windows File Explorer to navigate to the CD-ROM drive (for example, drive D:)
2.
Execute the file Setup.exe from the main folder on the installation CD.
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Windows XP may be hiding common file name extensions. In this case, you would see up to six different files with the
name Setup.
You can locate the file setup.exe by locating the Setup file for which:
the icon looks like a computer.
2.
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You can enable the display of known file name extensions in Windows XP by:
Select in Windows File Explorer from the main menu Tools > Folder Options....
2.
In the section Advanced settings, unselect the check-box Hide extensions for known file types.
3.
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1.
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FracproPT 2007
Before you start the installation of FracproPT, it is suggested to uninstall any previous versions of FracproPT first.
If you copied the contents of the FracproPT installation CD-ROM to your hard disk, or if you downloaded FracproPT from
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the Pinnacle Technologies web site, you can start the installation of FracproPT from the hard disk:
1.
Use Windows File Explorer to locate the folder where you copied or extracted the FracproPT installation files.
2.
Troubleshooting
You Cannot Find the File Setup.exe in the Folder
Windows XP may be hiding common file name extensions. In this case, you would see up to six different files with the
name setup.
2.
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1.
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You can locate the file setup.exe by locating the setup file for which:
You can enable the display of known file name extensions in Windows XP by:
Select in Windows File Explorer from the main menu Tools > Folder Options....
In the section Advanced settings, unselect the check-box Hide extensions for known file types.
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Install FracproPT
Before you install FracproPT, it is suggested to uninstall any previous versions of FracproPT first.
To install FracproPT:
Start the installation from a CD-ROM or from the hard disk.
2.
In the FracproPT Setup - Welcome screen, select the button Next >.
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In the FracproPT Setup - License Agreement screen, read and print (using the button Print) the license
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agreement, select the radio-button I accept the terms of the license agreement, and select the button Next >.
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FracproPT 2007
5.
6.
for the field Install this application for, select one of the two radio buttons
7.
8.
9.
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4.
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In the FracproPT Setup - Select Features screen, select one of the four buttons
A.
30 Day Demo,
B.
Standalone,
C.
Network / Standalone, or
D.
License Server.
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10.
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FracproPT 2007
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In the FracproPT Setup - Choose Destination Location screen, select the button Browse... to navigate to a
convenient location on your hard disk (by default C:\Program Files\Pinnacle Technologies\FracproPT 2007\),
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FracproPT 2007
In the FracproPT Setup - Start Copying Files screen, verify the Current Settings, and select the button Next >.
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3.
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5.
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4.
To start FracproPT, select Desktop > Start > All Programs > Pinnacle Technologies > FracproPT 2007 >
FracproPT.
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If this does not work, shut down and restart the computer, and try again.
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FracproPT 2007
In the FracproPT Setup - Choose Destination Location screen, select the button Browse... to navigate to a
convenient location on your hard disk (by default C:\Program Files\Pinnacle Technologies\FracproPT 2007\),
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In the FracproPT Setup - Start Copying Files screen, verify the Current Settings, and select the button Next >.
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3.
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FracproPT 2007
In the FracproPT Setup - Installing License Code screen, enter the five-digit serial number from the hardware
security key or the License Activation Disk, and select the button Next >.
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If you will be using an electronic license file, enter the Serial Number of 12000.
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4.
If the serial number is less than 11000 or greater than 20000, the setup application will look for a previous
installation of FracproPT.
A.
If you have installed FracproPT before, the installation will automatically copy the electronic
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license file lservrc to FracproPT's program folder (by default located at C:\Program
B.
If you have not installed FracproPT before, in the Installation License Code screen, select the
button Browse... to navigate to the location of the electronic license file lservrc (for example, on
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2007\Program\).
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hardware license key. The electronic license file lservrc is copied to FracproPT's program
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If the serial number is less than 11000, a hardware license key is needed.
ii.
If the serial number is greater than 20000, a hardware license key is not needed.
If the serial number is between 11000 and 20000, the electronic license file lservrc is not used. The installation
6.
is complete.
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7.
8.
Attach the hardware license key to its port (refer to the topic Warning: Attaching the Security Key) or install the
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9.
To start FracproPT, select Desktop > Start > All Programs > Pinnacle Technologies > FracproPT 2007 >
FracproPT.
If this does not work, shut down and restart the computer, and try again.
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FracproPT 2007
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For network installations,the network license server software for FracproPT must first be installed on the network server
computer. After restarting the server and ensuring that the network license server software is running, FracproPT can be
In the FracproPT Setup - Select Features screen, select the button Network / Standalone.
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In the FracproPT Setup - Choose Destination Location screen, select the button Browse... to navigate to a
convenient location on your hard disk (by default C:\Program Files\Pinnacle Technologies\FracproPT 2007\),
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In the FracproPT Setup - Start Copying Files screen, verify the Current Settings, and select the button Next >.
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FracproPT 2007
In the FracproPT Setup - Installing License Code screen, enter the five-digit serial number from the hardware
security key or the License Activation Disk, and select the button Next >.
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If you will be using an electronic license file, enter the Serial Number of 12000.
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4.
5.
If the serial number is less than 11000 or greater than 20000, the setup application will look for a previous
A.
If you have installed FracproPT before, the installation will automatically copy the electronic
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installation of FracproPT.
license file lservrc to the FracproPT's program folder (by default located at C:\Program
If you have not installed FracproPT before, in the Installation License Code screen, select the
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B.
button Browse... to navigate to the location of the electronic license file lservrc (for example, on
the License Activation Disk).
2007\Program\).
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The electronic license file lservrc contains an encrypted code that is associated with the
hardware license key. The electronic license file lservrc is copied to the FracproPT's program
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If the serial number is less than 11000, a hardware license key is needed.
ii.
If the serial number is greater than 20000, a hardware license key is not needed.
If the serial number is between 11000 and 20000, the electronic license file lservrc is not used. The installation
6.
is complete.
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7.
8.
Attach the hardware license key to its port (refer to the topic Warning: Attaching the Security Key) or install the
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9.
To start FracproPT, select Desktop > Start > All Programs > Pinnacle Technologies > FracproPT 2007 >
FracproPT.
This this does not work, shut down and restart the computer, and try again.
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FracproPT 2007
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After installation, the first time FracproPT is started, it takes some time before it has found the Network License Server
computer. This may take up to 2 minutes. The next time FracproPT is started, it will remember the location of the Network
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License Server, and the authorization of the licence will be much faster.
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Any computer on the network (that is, in terms of network computing, any client computer) can function as the so-called
network server computer for FracproPT. In fact, many network administrators prefer not to use the true network server for
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this function.
Before installing theFracproPT license server on a server computers, verify whether there are any existing SentinelLM
license servers on the network. Either check with your Information Technology (IT) department, or execute the program
If the program LSWhere program does not report any existing SentinelLM license servers running, then you can proceed
with the standard installation of the license server software.
In the FracproPT Setup - Select Features screen, select the button Network Server.
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FracproPT 2007
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In the FracproPT Setup - Start Copying Files screen, verify the Current Settings, and select the button Next >.
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3.
In the Installation License Code screen, select the button Browse... to navigate to the location of the electronic
license file lservrc (for example, on the License Activation Disk).
The electronic license file lservrc contains an encrypted code that is associated with the hardware license key.
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The tronic license file lservrc is copied to the FracproPT program folder (by default located at C:\Program
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5.
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Attach the hardware license key to its port (refer to the topic Warning: Attaching the Security Key) or install the
electronic license file.
If the network license server does not work, shut down and restart the computer.
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FracproPT 2007
However, before a user without Administrator rights can use FracproPT, it may be required to change the permissions for
accessing the FracproPT folder.
Using Windows File Explorer, navigate to the folder C:\Program Files\.
2.
3.
4.
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1.
A.
B.
in the Group or user names: panel and the Permissions for ... panel, ensure that relevant users
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without Administrator rights have proper access to the Pinnacle Technologies folder
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To switch between Standalone mode and Network / Standalone mode without reinstalling FracproPT:
Enable Standalone Mode
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Verify using a text editor (for example, Windows Notepad) that the file FracproPT_net.txt contains the text
2.
If no, then modify the file so that the first line contains the text Standalone (with no other text in the
file).
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1.
In Standalone mode, FracproPT does not search for a network license server. When using a 30-day Demo, or
Enable Network/Standalone Mode
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a Standalone electronic license file or hardware key, this results in a faster start-up of FracproPT.
Verify using a text editor (for example, Windows Notepad) that the file FracproPT_net.txt contains the text
2.
If no, then modify the file so that the first line contains the text Network (with no other text in the file).
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In Network / Standalone mode, FracproPT searches for a network license server. A 30-day Demo, or a
Standalone electronic license file or hardware key can also be used in this mode. However, compared to
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Standalone mode, the search for a network license servers results in a slower start-up of FracproPT.
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FracproPT 2007
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Troubleshooting
If FracproPT appears to be malfunctioning (for example, it crashes during startup, or graphics screens do not appear
properly), a basic repair or uninstallation / reinstallation may not be sufficient. In this case, you can use the CleanUpPT
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utility, which will reset FracproPT by removing configuration files registry entries for FracproPT.
CleanUpPT cleans up all FracproPT registry entries that were created by FracproPT and could become corrupted.
Uninstalling FracproPT will not remove them, and the newly installed FracproPT will continue using these potentially
corrupt registry entries. Therefore, CleanUpPT is still necessary even after full re-install.
2.
3.
Execute the program CleanUpPT.exe, which is located in the FracproPT's program folder (by default located at
5.
6.
FracproPT will automatically regenerate all items that were removed by CleanUpPT.
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CleanUpPT screen.
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Uninstall FracproPT
2.
3.
Select Desktop > Start > Control Panel > Add or Remove Programs.
4.
5.
6.
7.
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To completely uninstall FracproPT, you need to execute the InstallShield uninstaller application. You cannot simply delete
Demo
limited-time, fully-functional trial via electronic license file lservrc
(license number 99,999)
Standalone
A.
25-pin parallel-port hardware license key / dongle coupled to electronic license file called lservrc
(license number 10,000 to 10,999)
B.
C.
D.
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FracproPT 2007
Network
4.
B.
USB hardware license key / dongle coupled to electronic license file called lservrc
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If FracproPT is running, then select from the main menu Help > About FracproPT. The license number is displayed as
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Serial # and contains five digits. Compare this license number to those listed in the table above.
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If you need to attach a 25-pin parallel-port hardware key / dongle to your PC to run FracproPT, then you are
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using a Standalone license [1] with a 25-pin parallel-port key / dongle. The license number should be listed on
the hardware key / dongle. If the license number is between 10,000 and 10,999, then the hardware key / dongle
is coupled to an electronic license file called lservrc [1A]. Otherwise, the license number should be between
11,000 and 19,999 [1B].
If you need to attach a USB hardware key / dongle to your PC to run FracproPT, then you are using a
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Standalone license [1] with a USB key / dongle [1C]. The license number should be listed on the hardware key /
dongle. The license number should be between 30,000 and 39,999.
If you need to connect your computer to the Intranet of your organization to run FracproPT, then you are using a
client Network license [3]. This client Network license is obtained from a network License Server [4], which
should to be configured by a network administrator.
If you do not need to attach a 25-pin parallel-port or USB hardware key / dongle to your computer, and you do
not need to connect your computer to the Intranet of your organization to run FracproPT, then you are using a
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Standalone license [1] with an electronic license file called lservrc [1D].
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FracproPT 2007
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2.
3.
Restart computer
4.
5.
6.
7.
Log off and log in to Microsoft Windows as user with Administrator rights
8.
9.
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Demo Mode
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If your trial license period (typically 30 days) has expired, then the demo version is disabled.
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Troubleshooting
Security screen.
It is not possible to extend the 30-day license period by manipulating the clock of the computer. Tampering with the clock
of the computer will be detected, and this will permanently set a time-tampering flag on the computer. Moreover, any
FracproPT license that checks for time-tampering will be disabled, even if they have not yet expired. Please contact
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Technical Support.
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The 30 day demo version of FracproPT may not work on a computer, if at any time in the past, another demo version of
FracproPT was installed on that same computer. If your computer has been used by someone else in the past (that is, if
the computer was not completely new when you received it), please consider the (even remote) possibility that perhaps a
previous user may have tried FracproPT in the past on your computer. Please note that even reinstallation of the
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operating system may not be sufficient to reset the 30-day demo version of FracproPT. Please contact Technical Support.
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FracproPT 2007
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If someone tried to change the date on their computer while using an electronic license file for FracproPT (which includes
the 30-day Demo), this could set the time-tampering flag on the computer. Any FracproPT license that checks for time-
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Installation
1.
Start FracproPT.
2.
From the Security dialog, make a note of Your Machine's Locking Code. The locking code consists of five
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Refer also to Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)
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Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)
Download
1.
The file Locking_Code_Tool.exe can be downloaded from the web site of Pinnacle Technologies at
http://www.pinntech.com/ under the heading FracproPT and the heading Support.
The file Locking_Code_Tool.exe is also located in the FracproPT folder (by default located at C:\Program
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The file wechoid.exe is also located on FracproPT's installation CD-ROM under the subfolder
Sentinel\Admin.Sta\Win32\.
Use the SentinelLM Host Information Utility
1.
2.
In the section Locking Criteria, select the check-box DiskID, and unselect all other checkboxes (unless
instructed otherwise by Technical Support).
3.
In the section Locking Data, verify that Selector is equal to 0x4 and make a note of the Code. The first two
characters 0x indicate that the code is displayed in hexadecimal notation, and they can be ignored. The locking
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code consists of five alpha-numeric characters. In the following example, the locking code is 1E8B9.
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You can request an electronic license file (provided that you are eligible) by obtaining your computer's Locking Code, and
then requesting the electronic license file from Technical Support.
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2.
Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utlity)
Contact Technical Support and provide them with the locking code, your contact information, and a brief description of
why you need the electronic license file.
Receive Electronic License File
After you request an electronic license file from Technical Support, if you are eligible for an electronic license file, you will
receive an e-mail message from Technical Support. The e-mail message will contain the electronic license code, and
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detailed instructions.
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2.
Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)
3.
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FracproPT 2007
Save the license file that is attached to the e-mail message to FracproPT's program folder, which is located by
default at C:\Program Files\Pinnacle Technologies\FracproPT 2007\Program\.
2.
Rename the license file to lservrc (that is, without a file name extension such as .txt).
You may want to back-up the old lservrc file in that folder first, just in case.
Please be aware of the fact that Windows XP does not always display file name extensions such as .txt. For this
reason, please be certain to rename to attached file from lservrc.txt to lservrc. The license file is sent with a file
extension.
Refer to Unhide File Name Extensions.
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name extension to avoid confusion when Windows XP sometimes adds a .dat extension to files without any
3.
Save a back-up copy of this new lservrc license file to a safe location.
4.
Start FracproPT from the exact same folder that you used to install the lservrc file (by double-clicking the file
FracproPT.exe).
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Do not test this installation by using FracproPT icons on the desktop, the Taskbar or the Start menu, since they
could potentially be directed at another FracproPT installation folder. After you verified that this installation was
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Start FracproPT.
2.
Security screen.
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In Enter Emergency License Code screen, copy and paste (right-click in the text field, or press the Ctrl + V key
combination) the electronic license code that is contained in the e-mail message from Pinnacle Technologies,
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and also in the file lservrc.txt that is attached to that e-mail message.
This electronic license code contains alpha-numeric characters, and the last character is a hash # symbol. For
example:
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5UCACD43I8QTTUSAVDT33TDINZAKSQYFNB2TNPBSQHK7SL6972FCUGTYRQHJIK7#
6.
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FracproPT 2007
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An emergency license is an short electronic code that can be generated by Technical Support, and entered by the user in
FracproPT. This will allow the user to run FracproPT with limited functionality for a limited time in the event of a license
failure when e-mail access is limited (for example, in the field).
2.
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Technical Support can send the emergency license code to your mobile telephone via Short Message Service (SMS), that
is, text messaging:
2.
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1.
Technical Support can send the emergency license code to you via mobile telephone by using a phonetic alphabet
translation from http://www.codethatword.com/.
Install Emergency Short License Code
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4.
5.
6.
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FracproPT 2007
From main menu, select Edit > Select All; or press Ctrl + A key combination; or double-click on electronic
license code.
From main menu, select Edit > Copy; or press Ctrl + C key combination; or right-click on electronic license code
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2.
Start FracproPT.
2.
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Security screen.
In Enter Emergency License screen, press Ctrl + V key combination; or right-click in text-box and select Paste.
4.
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3.
6.
Ignore, but acknowledge (by selecting the OK button), any subsequent informational and warning messages.
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Troubleshooting
Unhide File Name Extensions
Double-click on the My Computer icon.
2.
From top main menu, select the item Tools > Folder Options....
3.
B.
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FracproPT 2007
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Folder Options screen, View tab, expanded Files and Folders tree.
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Using Windows File Explorer, navigate to FracproPT's program folder (by default located at C:\Program
3.
In the same row, the column Type should display File (that is, neither Text Document nor DAT File).
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3.
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FracproPT 2007
The Windows Notepad screen should display a single line of text containing the words version,
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1.
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Technologies\FracproPT 2007\).
Navigate to the sub-folder License Troubleshooting.
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2.
3.
B.
the License start date entry should display a date in the past
C.
the Expiration date entry should display a date in the future, or License has no expiration
D.
the Client #1 locking code entry should display five alpha-numeric characters (for example, 123AB)
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A.
The Client #1 locking code must match your Locking Code for Disk ID.
Refer to:
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B.
Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information
Utility)
F.
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A.
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If you lose or damage your license activation disk or the electronic license file lservrc, please contact Technical Support
with your contact information. Technical Support will send a copy of the electronic license file lservrc to you by e-mail.
To reinstall the electronic license file lservrc, please refer to the topic Install an Electronic License File.
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Please save a back-up copy of the lservrc license file to a safe location.
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If you are using an electronic license file, then you cannot use it to run FracproPT on any other computers (more
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specifically, any other hard disk) other than the one that it was created for.
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License Drivers
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Detach any hardware keys from their ports (refer to the topic Warning: Attaching the Security Key).
2.
3.
4.
5.
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In the Add or Remove Programs confirmation screen, select the Yes button.
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Troubleshooting
FracproPT 2007
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Detach any hardware keys from their ports (refer to the topic Warning: Attaching the Security Key).
2.
3.
Select Desktop > Start > Control Panel > Add or Remove Programs.
4.
5.
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In the Add or Remove Programs confirmation screen, select the Yes button.
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Completely Uninstall All License Software (Sentinel System Driver Cleanup Utility)
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To remove all installations of Rainbow and Sentinel system driver from the computer, that is, to solve "sticky" installation
problems, the Sentinel System Driver (SSD) Cleanup utility can be used. The "sticky" installation problem relates to that
state of Sentinel driver installation, which leaves the computer in a situation where neither the newer version of the driver
can be installed nor the older version of the driver can be uninstalled. The SSD Cleanup utility will clean up all the
installed Sentinel Drivers and bring the system to a state it was before installing any of the Sentinel Drivers.
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Run the SSD Cleanup utility only if there are issues uninstalling the older version of the driver. In normal situations, the
It is recommended to use the normal driver uninstallation for our drivers. The SSD CleanUp utility might remove your
Sentinel protected software application and other Sentinel SDK installation. Therefore, the SSD CleanUp utility should be
used as the last option for driver uninstall.
Download
1.
The SSD Cleanup utility can be downloaded from the Sentinel Support section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B.
From the table with the heading Other Downloads, select the hyperlink SSD Cleanup.
C.
Save the file SSDCleanup_1.2.0.3.zip (or similar) to a convenient location on your hard disk.
D.
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A.
Open the file SSDCleanup_1.2.0.3.zip (or similar) and extract the file SSDCleanup_1.2.0.3.exe (or
similar) to a convenient location on your hard disk.
The file License_Driver_Cleanup.exe is also located on the web site of Pinnacle Techologies at
2.
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The file License_Driver_Cleanup.exe is also located in the FracproPT folder (by default located at C:\Program
3.
2.
Detach any hardware keys from their ports (refer to the topic Warning: Attaching the Security Key).
3.
4.
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1.
Press the y key to confirm that this utility will uninstall all the applications that were installed using the Sentinel
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Close any application that is currently accessing Sentinel license keys, and press any key to continue.
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Press any key to reboot the system for changes to take effect.
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The file Current_License_Driver.exe is also located on the web site of Pinnacle Technologies at
http://www.pinntech.com/ under the heading Support.
2.
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The file Current_License_Driver.exe is also located in the FracproPT folder (by default located at C:\Program
2.
Detach any hardware keys from their ports (refer to the topic Warning: Attaching the Security Key).
3.
4.
In the InstallShield Wizard - Welcome screen, select the Next > button.
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5.
In the InstallShield Wizard - License Agreement screen, select the I accept the terms in the license agreement
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Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - License Agreement screen.
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In the InstallShield Wizard - Destination folder screen, select the Next > button.
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6.
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Destination Folder screen.
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FracproPT 2007
7.
In the InstallShield Wizard - Setup Type screen, select the Custom radio-button, and then select the Next >
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button.
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Setup Type screen.
8.
In the InstallShield Wizard - Custom Setup screen, select the Parallel System Driver and / or USB System
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Driver options, unselect the Sentinel System Driver Help option, and then select the Next > button.
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Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Custom Setup screen.
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In the InstallShield Wizard - Ready to Install the Program screen, select the Install button.
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9.
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Ready to Install the Program screen.
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FracproPT 2007
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10. Attach the hardware key to its port (refer to the topic Warning: Attaching the Security Key).
If this procedure did not succeed (that is, FracproPT does not start properly), please refer to the topic Completely Uninstall
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The Sentinel Protection Installer can be downloaded from the Sentinel Support section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B.
From the table with the heading Windows Drivers, select the hyperlink Sentinel Protection Installer.
C.
Save the file Sentinel_Protection_Installer_7.4.0.zip (or similar) to a convenient location on your hard
disk.
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A.
The file Latest_License_Driver.exe is also located on the web site of Pinnacle Techologies at
2.
The file Latest_License_Driver.exe is also located in the FracproPT folder (by default located at C:\Program
3.
2.
Detach any hardware keys from their ports (refer to the topic Warning: Attaching the Security Key).
3.
4.
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5.
Select to install the Sentinel System Drivers (either Parallel Driver or USB System Driver, or both), and unselect
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7.
Attach the hardware key to its port (refer to the topic Warning: Attaching the Security Key).
Start FracproPT.
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If this does not work, shut down and restart the computer and try again.
If this procedure did not succeed (that is, FracproPT does not start properly), please refer to the topic Completely Uninstall
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Uninstall FracproPT.
2.
To completely uninstall any of the old Rainbow license key drivers, use the Sentinel System Drivers Cleanup
utility.
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Reinstall FracproPT.
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3.
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Troubleshooting
Verify That USB Key Is Powered On
To verify that the a Universal Serial Bus (USB) hardware license key is powered on, attach it to the computer's USB port
If yes, then the USB key is powered on.
2.
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FracproPT 2007
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Attach the Universal Serial Bus (USB) license key to its port, and detach all other keys from their ports.
2.
3.
B.
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4.
A.
B.
Verify that the entry Safenet USB SuperPro/UltraPro or Sentinel Hardware Keys is present.
i.
ii.
If no, then check the key on a different USB port on the same computer and / or check the
key on another computer. If this fails, please contact Technical Support..
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4.
Verify that the icon to the immediate left of the entry Safenet USB SuperPro/UltraPro or Sentinel Hardware
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Keys from step 2) is not an exclamation mark (!) or a cross (x) -- but instead a USB symbol (
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).
A.
B.
If no, then the driver for the USB key is not installed properly. Uninstall and then reinstall the driver.
FracproPT 2007
Verify that the driver is communicating properly by executing the Bitlock Troubleshooter (Sentinel SuperPro
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5.
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the Sentinel servers and all of its components are installed properly and working fine.
Download
The Bitlock Troubleshooter (Sentinel SuperPro Medic) can be downloaded from the Sentinel Support section of
SafeNet
the
web
http://www.safenet-inc.com/support/tech/sentinel.asp
site:
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The Bitlock Troubleshooter (Sentinel SuperPro Medic) is used to detect that a Sentinel hardware key, a Sentinel driver,
A.
Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B.
From the table with the heading Other Downloads, select the hyperlink Sentinel SuperPro Medic.
C.
Save the file SuperproMedic.exe (or similar) to a convenient location on your hard disk.
The file Bitlock_Troubleshooter.exe is also located on the web site of Pinnacle Technologies at
3.
The file Bitlock_Troubleshooter.exe is also located in the FracproPT folder (by default located at C:\Program
4.
Attach the hardware key to its port (refer to the topic Warning: Attaching the Security Key).
2.
Execute the file SuperproMedic.exe or Bitlock_Troubleshooter.exe (or similar). This will extract the program files
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1.
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to a convenient location on your hard disk, and start the Sentinel SuperPro Medic utility.
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4.
5.
Verify that the Sentinel SuperPro Medic information screen displays Found 1 SuperPro
6.
Select the OK button to close the Sentinel SuperPro Medic information screen.
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8.
9.
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If yes, then the Sentinel driver, server, and hardware key are installed and communicating properly.
B.
If no, then select the button Medic Says for additional information. If this is not useful information for
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10. Select from the top main menu the entry File > Exit to close the Sentinel SuperPro Medic screen.
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FracproPT 2007
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The License Troubleshooter (SafeNet Sentinel Advanced Medic) is used to detect that a Sentinel hardware key, a
Sentinel driver, the Sentinel servers and all of its components are installed properly and working fine. Using the License
Troubleshooter, you can also generate log file for analyzing any issues. The License Troubleshooter does not need to be
Download
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installed on your computer; its multiple program files need to be extracted from the single archive file, however.
The License Troubleshooter (SafeNet Sentinel Advanced Medic) can be downloaded from the Sentinel Support
section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A.
Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B.
From the table with the heading Other Downloads, select the hyperlink Sentinel Advanced Medic.
C.
Save the file sam.1.2.exe (or similar) to a convenient location on your hard disk.
D.
Execute the file sam.1.2.exe (or similar), and extract the program files into a convenient location on
your hard disk. An actual installation of Sentinel Advanced Medic is not required.
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The file License_Troubleshooter.exe is also located on the web site of Pinnacle Techologies at
3.
The file License_Troubleshooter.exe is also located in the FracproPTfolder (by default located at C:\Program
4.
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Attach the hardware key to its port (refer to the topic Warning: Attaching the Security Key).
2.
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3.
4.
B.
C.
Sentinel
Server
Communication:
irrelevant;
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ignore
this
D.
4.
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except when troubleshooting (Client) Network (License) mode: should be green checkmark then
i.
If yes, then the Sentinel driver and hardware key are installed and communicating properly.
ii.
To create a log file (to send to Technical Support), select the Enable Logging check-box. This will create a log
file named SentinelLog.txt in the folder Sentinel Advanced Medic.
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FracproPT 2007
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If you are using a USB key, then you can exchange your keys freely without making any modification to FracproPT.
Parallel Port Key with Serial Number Between 11000 and 20000
FracproPT.
Parallel Port Key with Serial Number Less Than 11000
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If you are using a parallel port key, then you can exchange your keys freely without making any modification to
If you are using a parallel port key with a serial number of less than 11000, then you need to either:
Rename or copy your own lservrc file to a different location, and then copy the lservrc file that corresponds to
the new hardware key being used to the FracproPT program folder. This folder is located by default at
Append the encrypted code from one lserevrc file to another. You can accomplish this by opening the lservrc
file with a text editor such as Notepad and copying and pasting the encryption code that is associated with new
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FracproPT hardware key. You can list as many license codes in a single lservrc file as you want.
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On Windows XP (Home Edition and Professional Edition), the Sentinel System Driver for the parallel key as well as the
USB key may not recognize the Sentinel SuperPro hardware key for a couple of minutes after boot-up or until the key is
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reinserted into the computer. The service may not load at all if you are not a user with Administrator rights.
According to the vendor, this behavior is related to the Sentinel license service not starting as a system-service, despite
the fact that it is automatically loaded as a user service and should be loaded during start-up of the system. This is no
problem under Windows NT and Windows 2000. However, Windows XP seems to delay the loading of the service until
required to do so. You will see error messages such as error -3 or key not found, which may be interpreted as a key or
driver failure.
Please contact your system administrator to perform the following steps as a user with Administrator rights:
Select Desktop > Start > Run...,
2.
In the Run screen, enter regedit, and select the button OK.
Te
ch
1.
Run screen.
in the left panel, select HKEY_LOCAL_MACHINE > SYSTEM > ControlSet001 > Services > Sentinel
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FracproPT 2007
B.
C.
ii.
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select from the main top menu File > Exit. to close the Registry Editor screen.
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D.
i.
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4.
Modifications to the Windows Registry can have a significant effect on the performance of your computer. Consequently,
please consult your system administrator before you make this change.
This solution has been tested successfully by the vendor. The SuperPro key was recognized in all instances whereas
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before it had failed initially until some time after boot-up or after an administrator had logged on.
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To add a parallel port to a laptop computer, you can use a PC card [that is, a Personal Computer Memory Card
Desktop
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Ensure that the PC card [that is, the PCMCIA card] is IEEE 1284 compliant.
To add a parallel port to a desktop computer, you can use a Peripheral Component Interconnect (PCI) card to parallel port
adapter / converter.
Ensure that the PCI card is IEEE 1284 compliant.
Detect Additional Parallel Ports
The latest license driver from SafeNet Sentinel will automatically detect additional parallel ports on PCMCIA and PCI
cards.
USB-To-Parallel Adapter / Converter
Universal Serial Bus (USB) port to parallel port adaptors / converters are not supported, since they do not provide a
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physical address (that is, 378) within Microsoft Windows. Therefore, the SafeNet Sentinel drivers cannot communicate
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Why Is It Not Possible to Use Standalone Hardware Key Via Remote Client?
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FracproPT 2007
It is not possible to execute FracproPT which is protected by a hardware key in Standalone mode via a remote client (for
example, Terminal Server, VNC, Windows XP remote client).
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The SafeNet Sentinel software does not allow this for security reasons.
Execute FracproPTin Standalone mode while being directly (locally) logged into the computer with a Standalone
hardware key.
2.
Execute FracproPTin Network / Standalone mode while being logged into a computer that is connected to the
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If someone tried to change the date on their computer while using an electronic license file for FracproPT (which includes
the 30-day Demo), this could set the time-tampering flag on the computer. Any FracproPT license that checks for time-
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FracproPT 2007
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Standalone Mode
Permissions for Access to FracproPT Folder
FracproPT needs to be installed by a user with Administrator rights.
accessing the FracproPT folder.
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However, before a user without Administrator rights can use FracproPT, it may be required to change the permissions for
1.
2.
3.
4.
B.
in the Group or user names: panel and the Permissions for ... panel, ensure that relevant users
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without Administrator rights have proper access to the Pinnacle Technologies folder
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To switch between Standalone mode and Network / Standalone mode without reinstalling FracproPT:
Enable Standalone Mode
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Verify using a text editor (for example, Windows Notepad) that the file FracproPT_net.txt contains the text
2.
If no, then modify the file so that the first line contains the text Standalone (with no other text in the
file).
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1.
In Standalone mode, FracproPT does not search for a network license server. When using a 30-day Demo, or
Enable Network/Standalone Mode
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a Standalone electronic license file or hardware key, this results in a faster start-up of FracproPT.
Verify using a text editor (for example, Windows Notepad) that the file FracproPT_net.txt contains the text
2.
If no, then modify the file so that the first line contains the text Network (with no other text in the file).
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1.
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In Network / Standalone mode, FracproPT searches for a network license server. A 30-day Demo, or a
Standalone electronic license file or hardware key can also be used in this mode. However, compared to
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Standalone mode, the search for a network license servers results in a slower start-up of FracproPT.
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USB Key
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Troubleshooting
107
USB Key
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To verify that the a Universal Serial Bus (USB) hardware license key is powered on, attach it to the computer's USB port
and determine that its light-emitting diode (LED) is illuminated.
If yes, then the USB key is powered on.
2.
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2.
3.
B.
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A.
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1.
B.
Verify that the entry Safenet USB SuperPro/UltraPro or Sentinel Hardware Keys is present.
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4.
i.
ii.
If no, then check the key on a different USB port on the same computer and / or check the
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4.
Verify that the icon to the immediate left of the entry Safenet USB SuperPro/UltraPro or Sentinel Hardware
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Keys from step 2) is not an exclamation mark (!) or a cross (x) -- but instead a USB symbol (
110
).
A.
B.
If no, then the driver for the USB key is not installed properly. Uninstall and then reinstall the driver.
FracproPT 2007
Verify that the driver is communicating properly by executing the Bitlock Troubleshooter (Sentinel SuperPro
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5.
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ies
The Bitlock Troubleshooter (Sentinel SuperPro Medic) is used to detect that a Sentinel hardware key, a Sentinel driver,
the Sentinel servers and all of its components are installed properly and working fine.
Download
The Bitlock Troubleshooter (Sentinel SuperPro Medic) can be downloaded from the Sentinel Support section of
SafeNet
the
web
http://www.safenet-inc.com/support/tech/sentinel.asp
site:
no
log
1.
A.
Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B.
From the table with the heading Other Downloads, select the hyperlink Sentinel SuperPro Medic.
C.
Save the file SuperproMedic.exe (or similar) to a convenient location on your hard disk.
The file Bitlock_Troubleshooter.exe is also located on the web site of Pinnacle Technologies at
3.
The file Bitlock_Troubleshooter.exe is also located in the FracproPT folder (by default located at C:\Program
4.
ch
Attach the hardware key to its port (refer to the topic Warning: Attaching the Security Key).
2.
Execute the file SuperproMedic.exe or Bitlock_Troubleshooter.exe (or similar). This will extract the program files
Pi
nn
ac
le
Te
to a convenient location on your hard disk, and start the Sentinel SuperPro Medic utility.
112
Te
ch
no
log
ies
FracproPT 2007
4.
5.
Verify that the Sentinel SuperPro Medic information screen displays Found 1 SuperPro
6.
Select the OK button to close the Sentinel SuperPro Medic information screen.
nn
ac
le
3.
8.
9.
Pi
7.
113
If yes, then the Sentinel driver, server, and hardware key are installed and communicating properly.
B.
If no, then select the button Medic Says for additional information. If this is not useful information for
ies
A.
le
Te
ch
no
log
10. Select from the top main menu the entry File > Exit to close the Sentinel SuperPro Medic screen.
Pi
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ac
114
FracproPT 2007
Why Is It Not Possible to Use Standalone Hardware Key Via Remote Client?
example, Terminal Server, VNC, Windows XP remote client).
no
log
The SafeNet Sentinel software does not allow this for security reasons.
Execute FracproPTin Standalone mode while being directly (locally) logged into the computer with a Standalone
hardware key.
2.
ies
It is not possible to execute FracproPT which is protected by a hardware key in Standalone mode via a remote client (for
Execute FracproPTin Network / Standalone mode while being logged into a computer that is connected to the
Pi
nn
ac
le
Te
ch
115
License Driver
ies
The License Troubleshooter (SafeNet Sentinel Advanced Medic) is used to detect that a Sentinel hardware key, a
Sentinel driver, the Sentinel servers and all of its components are installed properly and working fine. Using the License
Troubleshooter, you can also generate log file for analyzing any issues. The License Troubleshooter does not need to be
Download
1.
no
log
installed on your computer; its multiple program files need to be extracted from the single archive file, however.
The License Troubleshooter (SafeNet Sentinel Advanced Medic) can be downloaded from the Sentinel Support
section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A.
Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B.
From the table with the heading Other Downloads, select the hyperlink Sentinel Advanced Medic.
C.
Save the file sam.1.2.exe (or similar) to a convenient location on your hard disk.
D.
Execute the file sam.1.2.exe (or similar), and extract the program files into a convenient location on
your hard disk. An actual installation of Sentinel Advanced Medic is not required.
ch
The file License_Troubleshooter.exe is also located on the web site of Pinnacle Techologies at
3.
The file License_Troubleshooter.exe is also located in the FracproPTfolder (by default located at C:\Program
4.
Attach the hardware key to its port (refer to the topic Warning: Attaching the Security Key).
2.
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le
Te
1.
116
3.
4.
B.
C.
Sentinel
Server
Communication:
irrelevant;
ies
FracproPT 2007
ignore
this
D.
4.
no
log
except when troubleshooting (Client) Network (License) mode: should be green checkmark then
i.
If yes, then the Sentinel driver and hardware key are installed and communicating properly.
ii.
To create a log file (to send to Technical Support), select the Enable Logging check-box. This will create a log
file named SentinelLog.txt in the folder Sentinel Advanced Medic.
ac
le
Te
ch
5.
Pi
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117
ies
Detach any hardware keys from their ports (refer to the topic Warning: Attaching the Security Key).
2.
3.
4.
5.
le
Te
ch
no
log
1.
In the Add or Remove Programs confirmation screen, select the Yes button.
nn
ac
6.
Pi
118
ies
FracproPT 2007
Detach any hardware keys from their ports (refer to the topic Warning: Attaching the Security Key).
2.
3.
Select Desktop > Start > Control Panel > Add or Remove Programs.
4.
5.
Te
ch
no
log
1.
In the Add or Remove Programs confirmation screen, select the Yes button.
ac
le
6.
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119
Completely Uninstall All License Software (Sentinel System Driver Cleanup Utility)
ies
To remove all installations of Rainbow and Sentinel system driver from the computer, that is, to solve "sticky" installation
problems, the Sentinel System Driver (SSD) Cleanup utility can be used. The "sticky" installation problem relates to that
state of Sentinel driver installation, which leaves the computer in a situation where neither the newer version of the driver
can be installed nor the older version of the driver can be uninstalled. The SSD Cleanup utility will clean up all the
installed Sentinel Drivers and bring the system to a state it was before installing any of the Sentinel Drivers.
no
log
Run the SSD Cleanup utility only if there are issues uninstalling the older version of the driver. In normal situations, the
It is recommended to use the normal driver uninstallation for our drivers. The SSD CleanUp utility might remove your
Sentinel protected software application and other Sentinel SDK installation. Therefore, the SSD CleanUp utility should be
used as the last option for driver uninstall.
Download
1.
The SSD Cleanup utility can be downloaded from the Sentinel Support section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B.
From the table with the heading Other Downloads, select the hyperlink SSD Cleanup.
C.
Save the file SSDCleanup_1.2.0.3.zip (or similar) to a convenient location on your hard disk.
D.
ch
A.
Open the file SSDCleanup_1.2.0.3.zip (or similar) and extract the file SSDCleanup_1.2.0.3.exe (or
similar) to a convenient location on your hard disk.
The file License_Driver_Cleanup.exe is also located on the web site of Pinnacle Techologies at
2.
Te
The file License_Driver_Cleanup.exe is also located in the FracproPT folder (by default located at C:\Program
3.
2.
Detach any hardware keys from their ports (refer to the topic Warning: Attaching the Security Key).
3.
4.
Press the y key to confirm that this utility will uninstall all the applications that were installed using the Sentinel
le
1.
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120
Close any application that is currently accessing Sentinel license keys, and press any key to continue.
le
Te
ch
5.
no
log
ies
FracproPT 2007
Press any key to reboot the system for changes to take effect.
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nn
6.
ac
121
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ch
no
log
ies
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FracproPT 2007
The file Current_License_Driver.exe is also located on the web site of Pinnacle Technologies at
http://www.pinntech.com/ under the heading Support.
2.
ies
The file Current_License_Driver.exe is also located in the FracproPT folder (by default located at C:\Program
Installation
no
log
2.
Detach any hardware keys from their ports (refer to the topic Warning: Attaching the Security Key).
3.
4.
In the InstallShield Wizard - Welcome screen, select the Next > button.
ac
le
Te
ch
1.
In the InstallShield Wizard - License Agreement screen, select the I accept the terms in the license agreement
Pi
nn
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ch
no
log
ies
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - License Agreement screen.
Te
In the InstallShield Wizard - Destination folder screen, select the Next > button.
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6.
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Destination Folder screen.
124
FracproPT 2007
7.
In the InstallShield Wizard - Setup Type screen, select the Custom radio-button, and then select the Next >
Te
ch
no
log
ies
button.
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Setup Type screen.
8.
In the InstallShield Wizard - Custom Setup screen, select the Parallel System Driver and / or USB System
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Driver options, unselect the Sentinel System Driver Help option, and then select the Next > button.
125
ch
no
log
ies
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Custom Setup screen.
Te
In the InstallShield Wizard - Ready to Install the Program screen, select the Install button.
Pi
nn
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le
9.
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Ready to Install the Program screen.
126
FracproPT 2007
ies
10. Attach the hardware key to its port (refer to the topic Warning: Attaching the Security Key).
If this procedure did not succeed (that is, FracproPT does not start properly), please refer to the topic Completely Uninstall
Pi
nn
ac
le
Te
ch
no
log
127
ies
The Sentinel Protection Installer can be downloaded from the Sentinel Support section of the SafeNet web site:
no
log
http://www.safenet-inc.com/support/tech/sentinel.asp
A.
Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B.
From the table with the heading Windows Drivers, select the hyperlink Sentinel Protection Installer.
C.
Save the file Sentinel_Protection_Installer_7.4.0.zip (or similar) to a convenient location on your hard
disk.
The file Latest_License_Driver.exe is also located on the web site of Pinnacle Techologies at
2.
The file Latest_License_Driver.exe is also located in the FracproPT folder (by default located at C:\Program
3.
2.
Detach any hardware keys from their ports (refer to the topic Warning: Attaching the Security Key).
3.
4.
Pi
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Te
ch
1.
128
FracproPT 2007
Select to install the Sentinel System Drivers (either Parallel Driver or USB System Driver, or both), and unselect
Te
ch
no
log
ies
5.
Attach the hardware key to its port (refer to the topic Warning: Attaching the Security Key).
Start FracproPT.
If this does not work, shut down and restart the computer and try again.
Pi
nn
ac
le
If this procedure did not succeed (that is, FracproPT does not start properly), please refer to the topic Completely Uninstall
129
Superpro Hardware Key With Serial Number Between 11000 and 20000
ies
On Windows XP (Home Edition and Professional Edition), the Sentinel System Driver for the parallel key as well as the
USB key may not recognize the Sentinel SuperPro hardware key for a couple of minutes after boot-up or until the key is
reinserted into the computer. The service may not load at all if you are not a user with Administrator rights.
According to the vendor, this behavior is related to the Sentinel license service not starting as a system-service, despite
no
log
the fact that it is automatically loaded as a user service and should be loaded during start-up of the system. This is no
problem under Windows NT and Windows 2000. However, Windows XP seems to delay the loading of the service until
required to do so. You will see error messages such as error -3 or key not found, which may be interpreted as a key or
driver failure.
Please contact your system administrator to perform the following steps as a user with Administrator rights:
Select Desktop > Start > Run...,
2.
In the Run screen, enter regedit, and select the button OK.
Run screen.
3.
Te
ch
1.
in the left panel, select HKEY_LOCAL_MACHINE > SYSTEM > ControlSet001 > Services > Sentinel
Pi
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A.
130
FracproPT 2007
B.
C.
ii.
select from the main top menu File > Exit. to close the Registry Editor screen.
ch
no
log
D.
i.
ies
Start FracproPT.
Modifications to the Windows Registry can have a significant effect on the performance of your computer. Consequently,
please consult your system administrator before you make this change.
Te
This solution has been tested successfully by the vendor. The SuperPro key was recognized in all instances whereas
Pi
nn
ac
le
before it had failed initially until some time after boot-up or after an administrator had logged on.
131
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ac
le
Te
ch
no
log
ies
132
FracproPT 2007
Pi
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Te
ch
no
log
ies
Troubleshooting
133
ies
The Bitlock Troubleshooter (Sentinel SuperPro Medic) can be downloaded from the Sentinel Support section of
SafeNet
the
web
http://www.safenet-inc.com/support/tech/sentinel.asp
site:
no
log
1.
A.
Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B.
From the table with the heading Other Downloads, select the hyperlink Sentinel SuperPro Medic.
C.
Save the file SuperproMedic.exe (or similar) to a convenient location on your hard disk.
The file Bitlock_Troubleshooter.exe is also located on the web site of Pinnacle Technologies at
3.
The file Bitlock_Troubleshooter.exe is also located in the FracproPT folder (by default located at C:\Program
4.
ch
Attach the hardware key to its port (refer to the topic Warning: Attaching the Security Key).
2.
Execute the file SuperproMedic.exe or Bitlock_Troubleshooter.exe (or similar). This will extract the program files
Pi
nn
ac
le
Te
to a convenient location on your hard disk, and start the Sentinel SuperPro Medic utility.
134
Te
ch
no
log
ies
FracproPT 2007
4.
5.
Verify that the Sentinel SuperPro Medic information screen displays Found 1 SuperPro
6.
Select the OK button to close the Sentinel SuperPro Medic information screen.
nn
ac
le
3.
8.
9.
Pi
7.
135
If yes, then the Sentinel driver, server, and hardware key are installed and communicating properly.
B.
If no, then select the button Medic Says for additional information. If this is not useful information for
ies
A.
le
Te
ch
no
log
10. Select from the top main menu the entry File > Exit to close the Sentinel SuperPro Medic screen.
Pi
nn
ac
136
FracproPT 2007
Why Is It Not Possible to Use Standalone Hardware Key Via Remote Client?
example, Terminal Server, VNC, Windows XP remote client).
no
log
The SafeNet Sentinel software does not allow this for security reasons.
Execute FracproPTin Standalone mode while being directly (locally) logged into the computer with a Standalone
hardware key.
2.
ies
It is not possible to execute FracproPT which is protected by a hardware key in Standalone mode via a remote client (for
Execute FracproPTin Network / Standalone mode while being logged into a computer that is connected to the
Pi
nn
ac
le
Te
ch
137
License Driver
ies
The License Troubleshooter (SafeNet Sentinel Advanced Medic) is used to detect that a Sentinel hardware key, a
Sentinel driver, the Sentinel servers and all of its components are installed properly and working fine. Using the License
Troubleshooter, you can also generate log file for analyzing any issues. The License Troubleshooter does not need to be
Download
1.
no
log
installed on your computer; its multiple program files need to be extracted from the single archive file, however.
The License Troubleshooter (SafeNet Sentinel Advanced Medic) can be downloaded from the Sentinel Support
section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A.
Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B.
From the table with the heading Other Downloads, select the hyperlink Sentinel Advanced Medic.
C.
Save the file sam.1.2.exe (or similar) to a convenient location on your hard disk.
D.
Execute the file sam.1.2.exe (or similar), and extract the program files into a convenient location on
your hard disk. An actual installation of Sentinel Advanced Medic is not required.
ch
The file License_Troubleshooter.exe is also located on the web site of Pinnacle Techologies at
3.
The file License_Troubleshooter.exe is also located in the FracproPTfolder (by default located at C:\Program
4.
Attach the hardware key to its port (refer to the topic Warning: Attaching the Security Key).
2.
Pi
nn
ac
le
Te
1.
138
3.
4.
B.
C.
Sentinel
Server
Communication:
irrelevant;
ies
FracproPT 2007
ignore
this
D.
4.
no
log
except when troubleshooting (Client) Network (License) mode: should be green checkmark then
i.
If yes, then the Sentinel driver and hardware key are installed and communicating properly.
ii.
To create a log file (to send to Technical Support), select the Enable Logging check-box. This will create a log
file named SentinelLog.txt in the folder Sentinel Advanced Medic.
ac
le
Te
ch
5.
Pi
nn
139
ies
Detach any hardware keys from their ports (refer to the topic Warning: Attaching the Security Key).
2.
3.
4.
5.
le
Te
ch
no
log
1.
In the Add or Remove Programs confirmation screen, select the Yes button.
nn
ac
6.
Pi
140
ies
FracproPT 2007
Detach any hardware keys from their ports (refer to the topic Warning: Attaching the Security Key).
2.
3.
Select Desktop > Start > Control Panel > Add or Remove Programs.
4.
5.
Te
ch
no
log
1.
In the Add or Remove Programs confirmation screen, select the Yes button.
ac
le
6.
Pi
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141
Completely Uninstall All License Software (Sentinel System Driver Cleanup Utility)
ies
To remove all installations of Rainbow and Sentinel system driver from the computer, that is, to solve "sticky" installation
problems, the Sentinel System Driver (SSD) Cleanup utility can be used. The "sticky" installation problem relates to that
state of Sentinel driver installation, which leaves the computer in a situation where neither the newer version of the driver
can be installed nor the older version of the driver can be uninstalled. The SSD Cleanup utility will clean up all the
installed Sentinel Drivers and bring the system to a state it was before installing any of the Sentinel Drivers.
no
log
Run the SSD Cleanup utility only if there are issues uninstalling the older version of the driver. In normal situations, the
It is recommended to use the normal driver uninstallation for our drivers. The SSD CleanUp utility might remove your
Sentinel protected software application and other Sentinel SDK installation. Therefore, the SSD CleanUp utility should be
used as the last option for driver uninstall.
Download
1.
The SSD Cleanup utility can be downloaded from the Sentinel Support section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B.
From the table with the heading Other Downloads, select the hyperlink SSD Cleanup.
C.
Save the file SSDCleanup_1.2.0.3.zip (or similar) to a convenient location on your hard disk.
D.
ch
A.
Open the file SSDCleanup_1.2.0.3.zip (or similar) and extract the file SSDCleanup_1.2.0.3.exe (or
similar) to a convenient location on your hard disk.
The file License_Driver_Cleanup.exe is also located on the web site of Pinnacle Techologies at
2.
Te
The file License_Driver_Cleanup.exe is also located in the FracproPT folder (by default located at C:\Program
3.
2.
Detach any hardware keys from their ports (refer to the topic Warning: Attaching the Security Key).
3.
4.
Press the y key to confirm that this utility will uninstall all the applications that were installed using the Sentinel
le
1.
Pi
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ac
142
Close any application that is currently accessing Sentinel license keys, and press any key to continue.
le
Te
ch
5.
no
log
ies
FracproPT 2007
Press any key to reboot the system for changes to take effect.
Pi
nn
6.
ac
143
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Te
ch
no
log
ies
144
FracproPT 2007
The file Current_License_Driver.exe is also located on the web site of Pinnacle Technologies at
http://www.pinntech.com/ under the heading Support.
2.
ies
The file Current_License_Driver.exe is also located in the FracproPT folder (by default located at C:\Program
Installation
no
log
2.
Detach any hardware keys from their ports (refer to the topic Warning: Attaching the Security Key).
3.
4.
In the InstallShield Wizard - Welcome screen, select the Next > button.
ac
le
Te
ch
1.
In the InstallShield Wizard - License Agreement screen, select the I accept the terms in the license agreement
Pi
nn
145
ch
no
log
ies
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - License Agreement screen.
Te
In the InstallShield Wizard - Destination folder screen, select the Next > button.
Pi
nn
ac
le
6.
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Destination Folder screen.
146
FracproPT 2007
7.
In the InstallShield Wizard - Setup Type screen, select the Custom radio-button, and then select the Next >
Te
ch
no
log
ies
button.
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Setup Type screen.
8.
In the InstallShield Wizard - Custom Setup screen, select the Parallel System Driver and / or USB System
Pi
nn
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Driver options, unselect the Sentinel System Driver Help option, and then select the Next > button.
147
ch
no
log
ies
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Custom Setup screen.
Te
In the InstallShield Wizard - Ready to Install the Program screen, select the Install button.
Pi
nn
ac
le
9.
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Ready to Install the Program screen.
148
FracproPT 2007
ies
10. Attach the hardware key to its port (refer to the topic Warning: Attaching the Security Key).
If this procedure did not succeed (that is, FracproPT does not start properly), please refer to the topic Completely Uninstall
Pi
nn
ac
le
Te
ch
no
log
149
ies
The Sentinel Protection Installer can be downloaded from the Sentinel Support section of the SafeNet web site:
no
log
http://www.safenet-inc.com/support/tech/sentinel.asp
A.
Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B.
From the table with the heading Windows Drivers, select the hyperlink Sentinel Protection Installer.
C.
Save the file Sentinel_Protection_Installer_7.4.0.zip (or similar) to a convenient location on your hard
disk.
The file Latest_License_Driver.exe is also located on the web site of Pinnacle Techologies at
2.
The file Latest_License_Driver.exe is also located in the FracproPT folder (by default located at C:\Program
3.
2.
Detach any hardware keys from their ports (refer to the topic Warning: Attaching the Security Key).
3.
4.
Pi
nn
ac
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Te
ch
1.
150
FracproPT 2007
Select to install the Sentinel System Drivers (either Parallel Driver or USB System Driver, or both), and unselect
Te
ch
no
log
ies
5.
Attach the hardware key to its port (refer to the topic Warning: Attaching the Security Key).
Start FracproPT.
If this does not work, shut down and restart the computer and try again.
Pi
nn
ac
le
If this procedure did not succeed (that is, FracproPT does not start properly), please refer to the topic Completely Uninstall
151
Superpro Hardware Key With Serial Number Between 11000 and 20000
ies
On Windows XP (Home Edition and Professional Edition), the Sentinel System Driver for the parallel key as well as the
USB key may not recognize the Sentinel SuperPro hardware key for a couple of minutes after boot-up or until the key is
reinserted into the computer. The service may not load at all if you are not a user with Administrator rights.
According to the vendor, this behavior is related to the Sentinel license service not starting as a system-service, despite
no
log
the fact that it is automatically loaded as a user service and should be loaded during start-up of the system. This is no
problem under Windows NT and Windows 2000. However, Windows XP seems to delay the loading of the service until
required to do so. You will see error messages such as error -3 or key not found, which may be interpreted as a key or
driver failure.
Please contact your system administrator to perform the following steps as a user with Administrator rights:
Select Desktop > Start > Run...,
2.
In the Run screen, enter regedit, and select the button OK.
Run screen.
3.
Te
ch
1.
in the left panel, select HKEY_LOCAL_MACHINE > SYSTEM > ControlSet001 > Services > Sentinel
Pi
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ac
le
A.
152
FracproPT 2007
B.
C.
ii.
select from the main top menu File > Exit. to close the Registry Editor screen.
ch
no
log
D.
i.
ies
Start FracproPT.
Modifications to the Windows Registry can have a significant effect on the performance of your computer. Consequently,
please consult your system administrator before you make this change.
Te
This solution has been tested successfully by the vendor. The SuperPro key was recognized in all instances whereas
Pi
nn
ac
le
before it had failed initially until some time after boot-up or after an administrator had logged on.
153
Pi
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ac
le
Te
ch
no
log
ies
154
FracproPT 2007
ies
Installation
1.
Start FracproPT.
2.
From the Security dialog, make a note of Your Machine's Locking Code. The locking code consists of five
ch
no
log
Pi
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ac
le
Te
Refer also to Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)
155
Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)
Download
1.
The file Locking_Code_Tool.exe can be downloaded from the web site of Pinnacle Technologies at
http://www.pinntech.com/ under the heading FracproPT and the heading Support.
2.
The file Locking_Code_Tool.exe is also located in the FracproPT folder (by default located at C:\Program
no
log
ies
The file wechoid.exe is also located on FracproPT's installation CD-ROM under the subfolder
Sentinel\Admin.Sta\Win32\.
Use the SentinelLM Host Information Utility
1.
2.
In the section Locking Criteria, select the check-box DiskID, and unselect all other checkboxes (unless
instructed otherwise by Technical Support).
3.
In the section Locking Data, verify that Selector is equal to 0x4 and make a note of the Code. The first two
characters 0x indicate that the code is displayed in hexadecimal notation, and they can be ignored. The locking
Pi
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Te
ch
code consists of five alpha-numeric characters. In the following example, the locking code is 1E8B9.
156
FracproPT 2007
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You can request an electronic license file (provided that you are eligible) by obtaining your computer's Locking Code, and
then requesting the electronic license file from Technical Support.
Obtain Locking Code
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Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utlity)
Contact Technical Support and provide them with the locking code, your contact information, and a brief description of
why you need the electronic license file.
Receive Electronic License File
After you request an electronic license file from Technical Support, if you are eligible for an electronic license file, you will
receive an e-mail message from Technical Support. The e-mail message will contain the electronic license code, and
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detailed instructions.
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2.
Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information Utility)
3.
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Save the license file that is attached to the e-mail message to FracproPT's program folder, which is located by
default at C:\Program Files\Pinnacle Technologies\FracproPT 2007\Program\.
2.
Rename the license file to lservrc (that is, without a file name extension such as .txt).
You may want to back-up the old lservrc file in that folder first, just in case.
Please be aware of the fact that Windows XP does not always display file name extensions such as .txt. For this
reason, please be certain to rename to attached file from lservrc.txt to lservrc. The license file is sent with a file
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name extension to avoid confusion when Windows XP sometimes adds a .dat extension to files without any
extension.
Save a back-up copy of this new lservrc license file to a safe location.
Start FracproPT from the exact same folder that you used to install the lservrc file (by double-clicking the file
FracproPT.exe).
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Do not test this installation by using FracproPT icons on the desktop, the Taskbar or the Start menu, since they
could potentially be directed at another FracproPT installation folder. After you verified that this installation was
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An emergency license is an short electronic code that can be generated by Technical Support, and entered by the user in
FracproPT. This will allow the user to run FracproPT with limited functionality for a limited time in the event of a license
failure when e-mail access is limited (for example, in the field).
Request Emergency License Code
1.
2.
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Technical Support can send the emergency license code to your mobile telephone via Short Message Service (SMS), that
is, text messaging:
1.
2.
2.
3.
4.
5.
6.
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Technical Support can send the emergency license code to you via mobile telephone by using a phonetic alphabet
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FracproPT 2007
From main menu, select Edit > Select All; or press Ctrl + A key combination; or double-click on electronic
license code.
From main menu, select Edit > Copy; or press Ctrl + C key combination; or right-click on electronic license code
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2.
Start FracproPT.
2.
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Security screen.
In Enter Emergency License screen, press Ctrl + V key combination; or right-click in text-box and select Paste.
4.
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6.
Ignore, but acknowledge (by selecting the OK button), any subsequent informational and warning messages.
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5.
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FracproPT 2007
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Troubleshooting
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2.
From top main menu, select the item Tools > Folder Options....
3.
B.
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Folder Options screen, View tab, expanded Files and Folders tree.
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Using Windows File Explorer, navigate to FracproPT's program folder (by default located at C:\Program
3.
In the same row, the column Type should display File (that is, neither Text Document nor DAT File).
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2.
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The Windows Notepad screen should display a single line of text containing the words version,
le
1.
ac
Technologies\FracproPT 2007\).
Navigate to the sub-folder License Troubleshooting.
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2.
3.
B.
the License start date entry should display a date in the past
C.
the Expiration date entry should display a date in the future, or License has no expiration
D.
the Client #1 locking code entry should display five alpha-numeric characters (for example, 123AB)
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A.
The Client #1 locking code must match your Locking Code for Disk ID.
Refer to:
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FracproPT 2007
B.
Obtain Locking Code for Disk ID from Locking Code Tool (SentinelLM Host Information
Utility)
F.
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E.
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A.
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If you lose or damage your license activation disk or the electronic license file lservrc, please contact Technical Support
with your contact information. Technical Support will send a copy of the electronic license file lservrc to you by e-mail.
To reinstall the electronic license file lservrc, please refer to the topic Install an Electronic License File.
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Please save a back-up copy of the lservrc license file to a safe location.
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If you are using an electronic license file, then you cannot use it to run FracproPT on any other computers (more
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specifically, any other hard disk) other than the one that it was created for.
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Obtain Locking Code for Computer ID from Locking Code Tool (SentinelLM Host Information Utility)
Download
1.
The file Locking_Code_Tool.exe can be downloaded from the web site of Pinnacle Technologies at
http://www.pinntech.com/ under the heading FracproPT and the heading Support.
The file Locking_Code_Tool.exe is also located in the FracproPT folder (by default located at CC:\Program
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Installation
The file wechoid.exe is also located on the FracproPT installation CD-ROM under the subfolder
Sentinel\Admin.Sta\Win32\.
Use the SentinelLM Host Information Utility
1.
2.
In the section Locking Criteria, select the check-box Computer ID, and unselect all other checkboxes (unless
instructed otherwise by Technical Support).
3.
In the section Locking Data, verify that Selector is equal to 0x80 and make a note of the Code. The first two
characters 0x indicate that the code is displayed in hexadecimal notation, and they can be ignored. The locking
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code consists of five alpha-numeric characters. In the following example, the locking code is 1E8B9.
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Obtain Locking Code for Computer ID from Locking Code Tool (SentinelLM Host Information Utility)
Save the electronic license file (that is attached to the e-mail message, or that is located on the Network
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1.
License CD-ROM) to the server folder, which is located by default at C:\Program Files\Rainbow
Technologies\SentLM\Server\.
2.
Rename the license file to lservrc (that is, without a file name extension such as .txt).
You may want to back-up the old lservrc file in that folder first, just in case.
Please be aware of the fact that Windows XP does not always display file name extensions such as .txt. For this
reason, please be certain to rename to attached file from lservrc.txt to lservrc. The license file is sent with a file
name extension to avoid confusion when Windows XP sometimes adds a .dat extension to files without any
extension.
Refer to Unhide File Name Extensions.
Save a back-up copy of this new lservrc license file to a safe location.
4.
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The file Network_License_Troubleshooter.exe is also located in the FracproPT folder (by default located at
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2.
The file WlmAdmin.exe is also located on FracproPT's installation CD-ROM under the subfolder
Sentinel\Admin.net\Win32\.
Use WLMAdmin
Automatic Detection
Expand the navigation tree for Subnet Servers (by selecting the plus-in-box symbol to the immediate left of the
Manual Detection
1.
From the main menu, select Edit > Defined Server List.
A.
In the Defined Server List screen, enter the name of the Server: and select the OK button (or the Add
button and then the OK button).
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B.
2.
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Expand the navigation tree for Defined Servers (by selecting the plus-in-box symbol to the immediate left of the
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WLMAdmin screen
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FracproPT 2007
WlmAdmin can be used to monitor license server transactions. This utility gives information on license servers, licensed
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applications, and application users. It also calls other SentinelLM utilities such as the reservation file editor, the redundant
license server pool editor, and the license server shutdown utility.
server.
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The following table lists the description of the icons displayed in WlmAdmin while accessing information from a network
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: Particular queued client item is selected for information about the queued client.
The icon
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gets displayed for non existence servers, feature, and clients when the selected server was
expanded for displaying the information and its status has not been refreshed.
In addition to the above, the icon
also gets displayed when any item in the information list control
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display is collapsed, but the refresh rate is so fast that it might not be visible every time.
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Verify that WLMAdmin displays in the right pane, in the Server information panel the Server name and IP
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address.
WLMAdmin screen.
3.
From the pop-up context men, select the Add Feature entry.
4.
Select either From a File (and then To Server and Its File) or From a String.
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When selecting From a File, in the Open screen, browse to the electronic license file lservrc, and
select the Open button.
B.
When selecting From a String, in the Add feature to Server screen, copy and paste the license code
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from the electronic license file lservrc into the License code: field, select the Add feature to server's
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FracproPT 2007
1.
2.
Select Manage
3.
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in left pane, expand Computer Management (Local) > Services and Applications tree
B.
C.
D.
E.
from top main menu, select File > Exit to close Computer Management screen
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A.
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1.
2.
ii.
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FracproPT 2007
a.
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Technologies\SentLM\Server\lservnt.exe file
c.
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b.
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B.
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FracproPT 2007
1.
Use the Network License Troubleshooter (WLMAdmin), and search for an existing network license server.
2.
A. If the existing license server is a recent version, which is not compatible with the license file used for
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FracproPT, then you do not need to install the license server program again. The best way to determine
this is to try to use the existing license server with FracproPT.
B. If the existing license server is an old version, which is not compatible with the license file used for
FracproPT (which is not very likely), a newer version needs to be installed. The best way to determine
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or
Install Electronic License Code via Network License Troubleshooter (WLMAdmin)
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Regarding option #1 (Install Electronic License File lservrc (Network Server Mode):
1.
Using Windows File Explorer, navigate to the installation folder of the network license server (by default located
at C:\Program Files\Rainbow Technologies\SentLM\Server\).
2.
3.
Open both the existing and the new electronic license files lservrc.
4.
Append the lines of text (which contain the encoded licenses) from the new to the existing new electronic
license file lservrc.
Saved the modified existing electronic license file lservrc.
6.
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5.
If the license server program is already installed on the server computer and you are appending the same type of licenses
and hardware license keys, you should not need to restart the server computer. Otherwise, you may need to restart the
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server computer.
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2.
B.
C.
From the pop-up context menu, select the Shutdown Server entry.
Execute FracproPT's setup program to install a new version of the network license server. Refer to Install
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FracproPT 2007
Do not to overwrite the existing electronic license file lservrc by selecting the Cancel button when prompted to
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2.
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186
FracproPT 2007
1.
2.
Select Manage
3.
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in left pane, expand Computer Management (Local) > Services and Applications tree
B.
C.
D.
E.
from top main menu, select File > Exit to close Computer Management screen
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A.
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Troubleshooting
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FracproPT 2007
USB Key
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To verify that the a Universal Serial Bus (USB) hardware license key is powered on, attach it to the computer's USB port
and determine that its light-emitting diode (LED) is illuminated.
If yes, then the USB key is powered on.
2.
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2.
3.
B.
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1.
B.
Verify that the entry Safenet USB SuperPro/UltraPro or Sentinel Hardware Keys is present.
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i.
ii.
If no, then check the key on a different USB port on the same computer and / or check the
key on another computer. If this fails, please contact Technical Support..
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FracproPT 2007
4.
Verify that the icon to the immediate left of the entry Safenet USB SuperPro/UltraPro or Sentinel Hardware
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Keys from step 2) is not an exclamation mark (!) or a cross (x) -- but instead a USB symbol (
).
A.
B.
If no, then the driver for the USB key is not installed properly. Uninstall and then reinstall the driver.
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Verify that the driver is communicating properly by executing the Bitlock Troubleshooter (Sentinel SuperPro
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5.
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FracproPT 2007
Download
1.
The file Locking_Code_Tool.exe can be downloaded from the web site of Pinnacle Technologies at
http://www.pinntech.com/ under the heading FracproPT and the heading Support.
2.
The file Locking_Code_Tool.exe is also located in the FracproPT folder (by default located at CC:\Program
The file wechoid.exe is also located on the FracproPT installation CD-ROM under the subfolder
Sentinel\Admin.Sta\Win32\.
Use the SentinelLM Host Information Utility
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Obtain Locking Code for Computer ID from Locking Code Tool (SentinelLM Host Information Utility)
1.
2.
In the section Locking Criteria, select the check-box Computer ID, and unselect all other checkboxes (unless
instructed otherwise by Technical Support).
3.
In the section Locking Data, verify that Selector is equal to 0x80 and make a note of the Code. The first two
characters 0x indicate that the code is displayed in hexadecimal notation, and they can be ignored. The locking
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code consists of five alpha-numeric characters. In the following example, the locking code is 1E8B9.
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The Bitlock Troubleshooter (Sentinel SuperPro Medic) can be downloaded from the Sentinel Support section of
SafeNet
the
web
http://www.safenet-inc.com/support/tech/sentinel.asp
site:
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The Bitlock Troubleshooter (Sentinel SuperPro Medic) is used to detect that a Sentinel hardware key, a Sentinel driver,
A.
Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B.
From the table with the heading Other Downloads, select the hyperlink Sentinel SuperPro Medic.
C.
Save the file SuperproMedic.exe (or similar) to a convenient location on your hard disk.
The file Bitlock_Troubleshooter.exe is also located on the web site of Pinnacle Technologies at
3.
The file Bitlock_Troubleshooter.exe is also located in the FracproPT folder (by default located at C:\Program
4.
Attach the hardware key to its port (refer to the topic Warning: Attaching the Security Key).
2.
Execute the file SuperproMedic.exe or Bitlock_Troubleshooter.exe (or similar). This will extract the program files
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to a convenient location on your hard disk, and start the Sentinel SuperPro Medic utility.
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4.
5.
Verify that the Sentinel SuperPro Medic information screen displays Found 1 SuperPro
6.
Select the OK button to close the Sentinel SuperPro Medic information screen.
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8.
9.
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If yes, then the Sentinel driver, server, and hardware key are installed and communicating properly.
B.
If no, then select the button Medic Says for additional information. If this is not useful information for
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A.
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10. Select from the top main menu the entry File > Exit to close the Sentinel SuperPro Medic screen.
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FracproPT 2007
2.
From top main menu, select the item Tools > Folder Options....
3.
B.
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ii.
iii.
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Folder Options screen, View tab, expanded Files and Folders tree.
197
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Using Windows File Explorer, navigate to FracproPT's network license server folder (by default located at
3.
In the same row, the column Type should display File (that is, neither Text Document nor DAT File).
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2.
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Using Microsoft Windows File Explorer, navigate to FracproPT's network license server folder (by default
3.
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A.
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FracproPT 2007
The Windows Notepad screen should display a single line of text containing the words version,
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A.
B.
2.
Copy the file lsdecode.exe to FracproPT's netowork license server folder (by default located at C:\Program
Files\Rainbow Technologies\SentLM\Server\Program\).
Select Desktop > Start > Run...
4.
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3.
A.
in the Open: field enter cmd, and press the Enter key
B.
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ii.
iii.
iv.
v.
vi.
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i.
a.
b.
the License start date entry should display a date in the past
the Expiration date entry should display a date in the future, or License has no
c.
expiration
the Client #1 locking code entry should display five alpha-numeric characters (for
d.
example, 123AB)
f.
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e.
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FracproPT 2007
1.
2.
Select Manage
3.
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in left pane, expand Computer Management (Local) > Services and Applications tree
B.
C.
D.
E.
from top main menu, select File > Exit to close Computer Management screen
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A.
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2.
3.
4.
In the table, select the Image Name column header to sort the column alphabetically.
5.
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1.
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2.
3.
4.
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FracproPT 2007
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If the lservnt.exe service is not listed in the Programs and Services list-box, then select the Add Program...
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6.
button.
B.
C.
select in the Programs: list-box the entry for the lservnt.exe service.
D.
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FracproPT 2007
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7.
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The License Troubleshooter (SafeNet Sentinel Advanced Medic) is used to detect that a Sentinel hardware key, a
Sentinel driver, the Sentinel servers and all of its components are installed properly and working fine. Using the License
Troubleshooter, you can also generate log file for analyzing any issues. The License Troubleshooter does not need to be
Download
1.
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installed on your computer; its multiple program files need to be extracted from the single archive file, however.
The License Troubleshooter (SafeNet Sentinel Advanced Medic) can be downloaded from the Sentinel Support
section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A.
Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B.
From the table with the heading Other Downloads, select the hyperlink Sentinel Advanced Medic.
C.
Save the file sam.1.2.exe (or similar) to a convenient location on your hard disk.
D.
Execute the file sam.1.2.exe (or similar), and extract the program files into a convenient location on
your hard disk. An actual installation of Sentinel Advanced Medic is not required.
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The file License_Troubleshooter.exe is also located on the web site of Pinnacle Techologies at
3.
The file License_Troubleshooter.exe is also located in the FracproPTfolder (by default located at C:\Program
4.
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Attach the hardware key to its port (refer to the topic Warning: Attaching the Security Key).
2.
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3.
4.
B.
C.
Sentinel
Server
Communication:
irrelevant;
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FracproPT 2007
ignore
this
D.
4.
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except when troubleshooting (Client) Network (License) mode: should be green checkmark then
i.
If yes, then the Sentinel driver and hardware key are installed and communicating properly.
ii.
To create a log file (to send to Technical Support), select the Enable Logging check-box. This will create a log
file named SentinelLog.txt in the folder Sentinel Advanced Medic.
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5.
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The License Troubleshooter (Sentinel Advanced Medic) is used to detect that a Sentinel hardware key, a Sentinel driver,
the Sentinel servers and all of its components are installed properly and working fine. Using the License Troubleshooter,
you can also generate log file for analyzing any issues. The License Troubleshooter does not need to be installed on your
Download
1.
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log
computer; its multiple program files need to be extracted from the single archive file, however.
The License Troubleshooter (Sentinel Advanced Medic) can be downloaded from the Sentinel Support section
of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A.
Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B.
From the table with the heading Other Downloads, select the hyperlink Sentinel Advanced Medic.
C.
Save the file sam.1.2.exe (or similar) to a convenient location on your hard disk.
D.
Execute the file sam.1.2.exe (or similar), and extract the program files into a convenient location on
your hard disk. An actual installation of Sentinel Advanced Medic is not required.
ch
The file License_Troubleshooter.exe is also located on the web site of Pinnacle Techologies at
2.
The file License_Troubleshooter.exe is also located in the FracproPT folder (by default located at C:\Program
3.
Te
Attach the hardware key to its port (refer to the topic Warning: Attaching the Security Key).
2.
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FracproPT 2007
4.
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3.
In the Sentinel Server Host Name or IP Address field, enter your network license server name (for example,
networkserver.pinntech.com).
Select the Go... Try this server button.
6.
Te
5.
A.
B.
C.
Sentinel
Server
Key
Communication
is
irrelevant;
ignore
this
except when troubleshooting Network (License) Server mode: should be green if hardware (USB port
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Download
2.
The file Network_License_Troubleshooter.exe is also located in the FracproPT folder (by default located at
3.
The file WlmAdmin.exe is also located on FracproPT's installation CD-ROM under the subfolder
Sentinel\Admin.net\Win32\.
Use WLMAdmin
Automatic Detection
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Expand the navigation tree for Subnet Servers (by selecting the plus-in-box symbol to the immediate left of the
In the Defined Server List screen, enter the name of the Server: and select the OK button (or the Add
button and then the OK button).
B.
Expand the navigation tree for Defined Servers (by selecting the plus-in-box symbol to the immediate left of the
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2.
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1.
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WLMAdmin screen
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WlmAdmin can be used to monitor license server transactions. This utility gives information on license servers, licensed
le
applications, and application users. It also calls other SentinelLM utilities such as the reservation file editor, the redundant
license server pool editor, and the license server shutdown utility.
server.
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The following table lists the description of the icons displayed in WlmAdmin while accessing information from a network
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: Particular queued client item is selected for information about the queued client.
The icon
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FracproPT 2007
gets displayed for non existence servers, feature, and clients when the selected server was
expanded for displaying the information and its status has not been refreshed.
In addition to the above, the icon
also gets displayed when any item in the information list control
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display is collapsed, but the refresh rate is so fast that it might not be visible every time.
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In the Server information panel, the Server name (for example, mimas2.pinnacle.crr.com) and IP address
1.
In the Feature Information panel, the Feature name (for example, 01) and in the Statistics sub-pane for the
2.
3.
A.
B.
C.
D.
in the Criteria column, for the entry Server #1 locking code (Primary) and / or Server #1 locking code
(Secondary) in the corresponding row in the column Value the locking code;
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this locking code should match the locking code from Obtain Locking Code for Computer ID from Locking Code Tool
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WLMAdmin screen.
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If troubleshooting indicates that the hardware license key is being detected by the license server computer, but the
network license does not work, then the problem could be that the existing network license server is too old for
FracproPT.
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In this case, you need to install a newer version of the network license server for FracproPT.
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Installation
However, before a user without Administrator rights can use FracproPT, it may be required to change the permissions for
accessing the FracproPT folder.
Using Windows File Explorer, navigate to the folder C:\Program Files\.
2.
3.
4.
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A.
B.
in the Group or user names: panel and the Permissions for ... panel, ensure that relevant users
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without Administrator rights have proper access to the Pinnacle Technologies folder
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Verify using a text editor (for example, Windows Notepad) that the file FracproPT_net.txt contains the text
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1.
2.
If no, then modify the file so that the first line contains the text Standalone (with no other text in the
file).
In Standalone mode, FracproPT does not search for a network license server. When using a 30-day Demo, or
Enable Network/Standalone Mode
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a Standalone electronic license file or hardware key, this results in a faster start-up of FracproPT.
Verify using a text editor (for example, Windows Notepad) that the file FracproPT_net.txt contains the text
2.
If no, then modify the file so that the first line contains the text Network (with no other text in the file).
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In Network / Standalone mode, FracproPT searches for a network license server. A 30-day Demo, or a
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Standalone electronic license file or hardware key can also be used in this mode. However, compared to
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Standalone mode, the search for a network license servers results in a slower start-up of FracproPT.
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Troubleshooting
License Troubleshooter (Sentinel Advanced Medic) for Basic Checks
The License Troubleshooter (SafeNet Sentinel Advanced Medic) is used to detect that a Sentinel hardware key, a
Sentinel driver, the Sentinel servers and all of its components are installed properly and working fine. Using the License
Troubleshooter, you can also generate log file for analyzing any issues. The License Troubleshooter does not need to be
Download
1.
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installed on your computer; its multiple program files need to be extracted from the single archive file, however.
The License Troubleshooter (SafeNet Sentinel Advanced Medic) can be downloaded from the Sentinel Support
section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A.
Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B.
From the table with the heading Other Downloads, select the hyperlink Sentinel Advanced Medic.
C.
Save the file sam.1.2.exe (or similar) to a convenient location on your hard disk.
D.
Execute the file sam.1.2.exe (or similar), and extract the program files into a convenient location on
your hard disk. An actual installation of Sentinel Advanced Medic is not required.
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The file License_Troubleshooter.exe is also located on the web site of Pinnacle Techologies at
3.
The file License_Troubleshooter.exe is also located in the FracproPTfolder (by default located at C:\Program
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Attach the hardware key to its port (refer to the topic Warning: Attaching the Security Key).
2.
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3.
4.
B.
C.
Sentinel
Server
Communication:
irrelevant;
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ignore
this
D.
4.
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except when troubleshooting (Client) Network (License) mode: should be green checkmark then
i.
If yes, then the Sentinel driver and hardware key are installed and communicating properly.
ii.
To create a log file (to send to Technical Support), select the Enable Logging check-box. This will create a log
file named SentinelLog.txt in the folder Sentinel Advanced Medic.
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The License Troubleshooter (Sentinel Advanced Medic) is used to detect that a Sentinel hardware key, a Sentinel driver,
the Sentinel servers and all of its components are installed properly and working fine. Using the License Troubleshooter,
you can also generate log file for analyzing any issues. The License Troubleshooter does not need to be installed on your
Download
1.
no
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computer; its multiple program files need to be extracted from the single archive file, however.
The License Troubleshooter (Sentinel Advanced Medic) can be downloaded from the Sentinel Support section
of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
A.
Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B.
From the table with the heading Other Downloads, select the hyperlink Sentinel Advanced Medic.
C.
Save the file sam.1.2.exe (or similar) to a convenient location on your hard disk.
D.
Execute the file sam.1.2.exe (or similar), and extract the program files into a convenient location on
your hard disk. An actual installation of Sentinel Advanced Medic is not required.
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The file License_Troubleshooter.exe is also located on the web site of Pinnacle Techologies at
2.
The file License_Troubleshooter.exe is also located in the FracproPT folder (by default located at C:\Program
3.
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Attach the hardware key to its port (refer to the topic Warning: Attaching the Security Key).
2.
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3.
In the Sentinel Server Host Name or IP Address field, enter your network license server name (for example,
networkserver.pinntech.com).
Select the Go... Try this server button.
6.
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5.
A.
B.
C.
Sentinel
Server
Key
Communication
is
irrelevant;
ignore
this
except when troubleshooting Network (License) Server mode: should be green if hardware (USB port
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Download
2.
The file Network_License_Troubleshooter.exe is also located in the FracproPT folder (by default located at
3.
The file WlmAdmin.exe is also located on FracproPT's installation CD-ROM under the subfolder
Sentinel\Admin.net\Win32\.
Use WLMAdmin
Automatic Detection
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Expand the navigation tree for Subnet Servers (by selecting the plus-in-box symbol to the immediate left of the
In the Defined Server List screen, enter the name of the Server: and select the OK button (or the Add
button and then the OK button).
B.
Expand the navigation tree for Defined Servers (by selecting the plus-in-box symbol to the immediate left of the
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WlmAdmin can be used to monitor license server transactions. This utility gives information on license servers, licensed
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applications, and application users. It also calls other SentinelLM utilities such as the reservation file editor, the redundant
license server pool editor, and the license server shutdown utility.
server.
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The following table lists the description of the icons displayed in WlmAdmin while accessing information from a network
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: Particular queued client item is selected for information about the queued client.
The icon
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gets displayed for non existence servers, feature, and clients when the selected server was
expanded for displaying the information and its status has not been refreshed.
In addition to the above, the icon
also gets displayed when any item in the information list control
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display is collapsed, but the refresh rate is so fast that it might not be visible every time.
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In the Server information panel, the Server name (for example, mimas2.pinnacle.crr.com) and IP address
1.
In the Feature Information panel, the Feature name (for example, 01) and in the Statistics sub-pane for the
2.
3.
A.
B.
C.
D.
in the Criteria column, for the entry Server #1 locking code (Primary) and / or Server #1 locking code
(Secondary) in the corresponding row in the column Value the locking code;
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this locking code should match the locking code from Obtain Locking Code for Computer ID from Locking Code Tool
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WLMAdmin screen.
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Detach any hardware keys from their ports (refer to the topic Warning: Attaching the Security Key).
2.
3.
4.
5.
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In the Add or Remove Programs confirmation screen, select the Yes button.
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Detach any hardware keys from their ports (refer to the topic Warning: Attaching the Security Key).
2.
3.
Select Desktop > Start > Control Panel > Add or Remove Programs.
4.
5.
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In the Add or Remove Programs confirmation screen, select the Yes button.
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Completely Uninstall All License Software (Sentinel System Driver Cleanup Utility)
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To remove all installations of Rainbow and Sentinel system driver from the computer, that is, to solve "sticky" installation
problems, the Sentinel System Driver (SSD) Cleanup utility can be used. The "sticky" installation problem relates to that
state of Sentinel driver installation, which leaves the computer in a situation where neither the newer version of the driver
can be installed nor the older version of the driver can be uninstalled. The SSD Cleanup utility will clean up all the
installed Sentinel Drivers and bring the system to a state it was before installing any of the Sentinel Drivers.
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Run the SSD Cleanup utility only if there are issues uninstalling the older version of the driver. In normal situations, the
It is recommended to use the normal driver uninstallation for our drivers. The SSD CleanUp utility might remove your
Sentinel protected software application and other Sentinel SDK installation. Therefore, the SSD CleanUp utility should be
used as the last option for driver uninstall.
Download
1.
The SSD Cleanup utility can be downloaded from the Sentinel Support section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B.
From the table with the heading Other Downloads, select the hyperlink SSD Cleanup.
C.
Save the file SSDCleanup_1.2.0.3.zip (or similar) to a convenient location on your hard disk.
D.
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A.
Open the file SSDCleanup_1.2.0.3.zip (or similar) and extract the file SSDCleanup_1.2.0.3.exe (or
similar) to a convenient location on your hard disk.
The file License_Driver_Cleanup.exe is also located on the web site of Pinnacle Techologies at
2.
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The file License_Driver_Cleanup.exe is also located in the FracproPT folder (by default located at C:\Program
3.
2.
Detach any hardware keys from their ports (refer to the topic Warning: Attaching the Security Key).
3.
4.
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Press the y key to confirm that this utility will uninstall all the applications that were installed using the Sentinel
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Close any application that is currently accessing Sentinel license keys, and press any key to continue.
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Press any key to reboot the system for changes to take effect.
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The file Current_License_Driver.exe is also located on the web site of Pinnacle Technologies at
http://www.pinntech.com/ under the heading Support.
The file Current_License_Driver.exe is also located in the FracproPT folder (by default located at C:\Program
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2.
2.
Detach any hardware keys from their ports (refer to the topic Warning: Attaching the Security Key).
3.
4.
In the InstallShield Wizard - Welcome screen, select the Next > button.
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Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - License Agreement screen.
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In the InstallShield Wizard - Destination folder screen, select the Next > button.
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Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Destination Folder screen.
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7.
In the InstallShield Wizard - Setup Type screen, select the Custom radio-button, and then select the Next >
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button.
Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Setup Type screen.
8.
In the InstallShield Wizard - Custom Setup screen, select the Parallel System Driver and / or USB System
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Driver options, unselect the Sentinel System Driver Help option, and then select the Next > button.
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Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Custom Setup screen.
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In the InstallShield Wizard - Ready to Install the Program screen, select the Install button.
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Sentinel System Driver 5.41.1 (32-bit) - InstallShield Wizard - Ready to Install the Program screen.
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10. Attach the hardware key to its port (refer to the topic Warning: Attaching the Security Key).
If this procedure did not succeed (that is, FracproPT does not start properly), please refer to the topic Completely Uninstall
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The Sentinel Protection Installer can be downloaded from the Sentinel Support section of the SafeNet web site:
http://www.safenet-inc.com/support/tech/sentinel.asp
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1.
A.
Select the hyperlink Sentinel SuperPro (although other hyperlinks may work too).
B.
From the table with the heading Windows Drivers, select the hyperlink Sentinel Protection Installer.
C.
Save the file Sentinel_Protection_Installer_7.4.0.zip (or similar) to a convenient location on your hard
disk.
The file Latest_License_Driver.exe is also located on the web site of Pinnacle Techologies at
2.
The file Latest_License_Driver.exe is also located in the FracproPT folder (by default located at C:\Program
3.
2.
Detach any hardware keys from their ports (refer to the topic Warning: Attaching the Security Key).
3.
4.
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Select to install the Sentinel System Drivers (either Parallel Driver or USB System Driver, or both), and unselect
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5.
Attach the hardware key to its port (refer to the topic Warning: Attaching the Security Key).
Start FracproPT.
If this does not work, shut down and restart the computer and try again.
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If this procedure did not succeed (that is, FracproPT does not start properly), please refer to the topic Completely Uninstall
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FracproPT uses two ASCII text files on the client computer to list the network license servers .
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FracproPT's license software automatically first searches for a file called lshost. This file can contain multiple network
license server names (one per line).
If there are multiple servers, then their names can be entered in the lshost file. If there is no FracproPT_server.txt file,
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FracproPT's license software will automatically go through the list in the lshost file first. When a server is found,
FracproPT's license software will save the name of this server in the FracproPT_server.txt file. If, in the future, that server
no longer works, FracproPT's license software will go back and look in the lshost file again.
lshost
The file lshost stores the names of the available network license servers. This file can contain mutiple server names.
Manually Edit lshost
1.
Using a text editor (for example, Windows Notepad), open the file lshost in FracproPT's program folder (by
default located at C:\Program Files\Pinnacle Technologies\FracproPT 2007\Program\).
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Enter the IP address, file path, or network name of the network license servers (one per line), and no other text.
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2.
The file FracproPT_Server.txt stores the name of the most recently used network license server where a license was
successfully found. This file can contain at most one server name.
Verify FracproPT_Server.txt
Using a text editor (for example, Windows Notepad), verify that the file FracproPT_Server.txt in FracproPT's program
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folder (by default located at C:\Program Files\Pinnacle Technologies\FracproPT 2007\Program\) contains the IP address,
file path, or network name of the network license server on the first line, and no other text.
If yes, then FracproPT found the network license server.
2.
If no, then modify the file so that the first line contains the IP address, file path, or network name of the network
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FracproPT 2007
Enter the IP address, file path, or network name of the network license server on the first line, and no other
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text.
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updating a previously installed network version of FracproPT, you must (on the client computer):
1.
2.
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FracproPT 10.3 includes a new version of the software for the security keys from the vendor. Therefore, if you are
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If you are updating a previously installed Standalone version of FracproPT, no additional steps are required.
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