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Senior managerial assignment in an invigorating environment, so as to put to effect novel concepts/ tools
acquired in management education and from past organisational experience in the Armed forces.
Core Competencies
Work Experience
Manager Customer Delivery with Liqvid, one of the fastest growing, integrated eLearning content solutions
company in India. A key role to manage a client post sales closure and entire Customer Life Cycle. Main
responsibilities include
• Developing project plans and Cost Benefit Analysis to ascertain project viability.
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• Project Implementation Planning in consultation with internal and external teams. Build
credibility, establish rapport, and maintain communication with stakeholders at multiple
levels, including those external to the organization.
• Direct the coordination of all implementation tasks involving third party vendors as well as
provide consultation to clients on system implementation and deployment.
• Preparing annual & quarterly budgets for customer delivery team and ensuring compliance to
the same.
• Preparing and maintaining Client Databases.
• Responsible for exploring new areas to ensure increased efficiencies, reduced costs and
better customer service.
Commissioned into the Regiment of Artillery, completed initial engagement of five years for Short Service
Commission and was non-optee for Permanent Commission.
• Commanding and controlling over 150 personnel, guns and vehicles, to include management of
manpower. It also included distribution of responsibilities, monitoring, orientation, performance
management, feedback and career development.
• Man management, maintaining healthy employee & peer relationship, handling
grievances and creating an amicable & transparent environment to maintain an inspiring and
motivated workforce in conjunction with the vision and mission of the organization.
• Responsible for administrative/ logistics management of over 500 plus personnel and
maintenance of 90 vehicles to include vital stores, arms, ammunition, clothing, fuel, oil,
lubricants, ration and their timely availability.
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• Procuring and managing IT Infrastructure and ensuring implementation of various automation
projects and Cyber Security measures. Managed unit intranet single handedly.
• Conceive, plan and organize major outdoor events for a large number of personnel and
families.
• Liaison with Civil and Government Authorities.
• Overall a multi facet, multi tasking role covering various aspects of day to day functioning in the
armed forces along with responsibilities ensuring overall personality development.
Associate Technology with eGurucool.com a venture of Learning Universe Pvt Ltd, the pioneers of online
education in India during college final year.
• Managed a team responsible for editing and uploading educational content in consultation with
SMEs.
• Client-end Technical Support for eGurucool.com Tuition Centers having pan India presence.
Responsible for initial setup, troubleshooting and smooth functioning of the centers.
Academic Credentials
Extra – Curricular
• Recipient “Gold Standard”, “International Award for Young People, India” also known as
“The Duke of Edinburgh’s Award” worldwide in 2001.
• Youth Representative, National Governing Council, IAYP India.
• Recipient “Best All Rounder Student of the Year, 1997-98”, Vira Charitable Trust, RJP Arya
Inter College, Bijnor.
• Recipient “Best NCC Cadet” 1997-98. 5/30 UP Battalion NCC.
• Have been an active member of Interact and Rotaract Clubs, the youth face of Rotary
International.
• Member National HRD Network, Delhi Chapter.
• A hobbyist photographer and a well groomed compère.
Personal Details
Date of Birth : 05 Jan 1980 Marital Status : Married Languages : Hindi, English