Presentation on

CBS Project Planning

& Implementation
At NIBM, Pune

Core Banking Project, State Bank of India 1

CBS- Genesis & What was not envisaged
Imperatives
Major Customisation
Architecture
Delivery beyond
Implementation expectations
Methodology
Overcoming Stumbling
About CBS Solution Blocks
Rollout Mechanism and Improvements over
CBS Journey Existing System
Core Banking Overview Why Core Banking-
Benefits
Process Change

Core Banking Project, State Bank of India 2

 CBS-The Imperatives

Rising customer expectations/ Competition

Group synergy
Regulatory Requirements
Efficiency in operations
Reduce transaction cost
Settlement and management of funds
Timely and accurate MIS
Risk Management
Core Banking Project, State Bank of India 3
Bank’s Long Term
Technology Plan- The Genesis
2000

Evaluation of
Vendors (Year 2000)
Initial Expectation-
Evaluation, bench- To cover 3300
marking & selection- branches in a 5 years
2001
spectrum (by year
KPMG 2008)
recommended FNS

Contract in
October’ 02

Core Banking Project, State Bank of India 4

 The Initiatives

• 6 Scope of the effort is

covering all
Organisational and
performance branches of SBI
management under CBS
implications

• 2 • 3 • 4 • 5
CPC Branch Alternate Database • 7Change Management
Design Redesign Channel Marketing
Design capability
2 3
4 5

1 Core Process Redesign

CBS

Core Banking Project, State Bank of India 5

 Architecture
Client/ Server Architecture
Centralised host controlling a series of
remote clients
Each remote client controlling a series of
dumb terminals
Remote clients also storing a limited
amount of data to minimize dependability
on host
Cont…
Core Banking Project, State Bank of India 6
 Architecture
Client/ Server Architecture
A versatile modular infrastructure
designed with enterprise-class architecture
Intended to improve usability, flexibility,
interoperability, and scalability (LINK)
Supports high volume and dispersed
network

Core Banking Project, State Bank of India 7

 Implementation Methodology
Implementation on SDLC style
Feasibility Study
Requirement Analysis
Designing
Development
Implementation
Post Implementation
Cont…
Core Banking Project, State Bank of India 8
 Implementation Methodology
Initial Rollout to commence on a prototyping
Implementation method
Parallel switch over followed for a limited period
Further rollout to follow iterative development
style
Deviations from SDLC during the course already
discounted
Cont…

Core Banking Project, State Bank of India 9

 Implementation Methodology
Certain degree of Bankmaster usage for
enquiry purpose only
All modules but not all functionalities
covered
Decentralised Implementation policy adopted

Core Banking Project, State Bank of India 10

 The Solution Providers
• B@ncs-24 / B@ncslink - Core Banking
software from FNS Australia
• Finance One – CGL software from Comlink,
USA
• GLIF Interface
• EximBills – Trade Finance software from
China Systems
• Hardware – HP Systems, USA
• System Integration/Customization/Pilot
implementation- TATA Consultancy Services

Core Banking Project, State Bank of India 11

 Overall Solution

Core Banking Project, State Bank of India 12

 B@NCS-24 Architecture
Dumb
BTM200 ATM IVR Internet Interfaces
Screen
0

SWIFT

GP Gateway Clearing
BNCONS
Trickle
Replay Messaging
Restart

Delivery Channel Management

Transaction Management Interest

Fees

Formats
Deposits

Securities
Loans

Timing

MM
FX
Language

User

Data Base Input/Output Control

Relational Data Base Tables … CIF, Deposits, Loans, Trade, FX, Jrnl etc

Secondary
Positions Gaps Ladders ALM Query Update Statistics
Diary
Clearing
Reports

Core Banking Project, State Bank of India 13

 N – Tier Architecture
PRESENTATION LAYER
Foreign Internet
Branch Terminals ATM EFTPOS Banking
Exchange

GATEWAY PROGRAMS
DELIVERY LAYER

D L C S B C C E V
E O I P R
APPLICATION A
LAYER T L I
P N F M A S A M S

CGL GLIF CHRG UT9999 DEBT

DATABASE & SERVICES
DBIO MRKT LIMIT CORSP
DATABASES

Core Banking Project, State Bank of India 14

 System Layers - Technology
• Presentation Layer
– B@NCSLINK - .NET Framework, IIS, IE 5.5+
– GUI Driven by HTML and XML
• Delivery Layer
– Interface between Front-End and Host Application
– C, C++, COBOL
• Application Layer
– C, COBOL
– Driven by system triggers, parameters and environment
settings
• Database Layer
– Interfaces to Database using appropriate call levels and
language
Core Banking Project, State Bank of India 15
 Branch Environment
Branch Server

Windows 2000 Advanced Server

Eximbills B@NCS-24
Client Workstations Client Workstations
Eximbills Microsoft
.NET Framework
FileServer
ODBC HTML /
Call Web Service IIS
XML
ASP Services
Database
Windows XP Windows XP
Oracle Client IE 6.0 and above
XML Messages

Branch Database
Oracle 8i or 9i COM Objects
No CGL
Component in the
Branch Server

Core Banking Project, State Bank of India 16

Day 24 x 7 Processing
NETWORK
Processing

GATEWAY

BANCS BANCS
DAY SHADOW
SYSTEM SYSTEM

Day Shadow Reference

Database Database Database

Core Banking Project, State Bank of India 17

 24 x 7 Processing
Night
NETWORK
Processing

GATEWAY

BANCS BANCS
DAY SHADOW
SYSTEM SYSTEM

Day Shadow Reference

Database Database Database

Core Banking Project, State Bank of India 18

Day Begin
24 x 7 Processing
NETWORK
Processing

GATEWAY

BANCS BANCS
DAY SHADOW
SYSTEM SYSTEM

Day Shadow Reference

Database Database Database

Core Banking Project, State Bank of India 19

 Transaction Flow
Request Web
Page
1

2 B
Return Web R
Page A
N
Teller C
Send Transaction
Console 3 H Transaction Action
6 H 7
O
10
S S Database
Response
E T 8

R 9 Response
Supervisor V Response
Authorization
E
Supervi 5
R
sor
4
Console
Requests
Authorization

Core Banking Project, State Bank of India 20

 The Complete Picture
Internal
ALM + Risk Interfaces
MIS + DW + DM
Management

Core
+ Internet
Treasury Trade Banking
+
GL

IBR ATMs

Branch Network

Core Banking Project, State Bank of India 21

 Corporate General Ledger
Cleaning &
Consistency
Check

CDC Daily Weekly

CBS
SBI 2
1
CONNECT CENTRALIZED
WAN DATABASE
WEEKLY FINANCE ONE
ZO

Bank Master
1+2

GLIF
Branch
Daily

BANK
CONSOLIDATED
REPORT

Manual CORE BANKING

Intelligence/ Adjustments
BRANCH

Core Banking Project, State Bank of India 22

 Rollout Mechanism
Retail Trade
Transactions- Finance-
Bancs24 EXIM bills
from FNS from China
Systems

Transaction Other
Consolidation Interfaces
& Reporting- like ATM,
Finance One INB etc

Core Banking Project, State Bank of India 23

 Rollout Mechanism
Migration methodology:
•Enrichment of data in legacy software
•Additional data capture & data cleaning through
internal tools
•Data extraction
•Data migration – validations
•Migration on all days of the week – max done:
30 brs. / day
•Staging / mock migration: delegated to Circles
•Migration Audit

Core Banking Project, State Bank of India 24

 Rollout Mechanism
Rollout Methodology
•In-house teams
•Roll-out de-centralised, through Circle / ZO
implementation teams
•Core Team at Belapur for value addition
•Hardware set-up / Branch environment creation
by local resources
•Adequate number of teams at each Circle with
different skill-sets: Migration, Technical & hand-
holding
•Comprehensive documentation/sign-off
Core Banking Project, State Bank of India 25
 Rollout Mechanism
Training Methodology:
•Training & Change Management: Key success
factor
•Training of initial key resources at Belapur
•In-house training: SBIICM + STCs (50 channels)
•User Manuals
•User Meets / Workshops
•Project InFocus: On-site training
•Resources of existing CBS branches
•CBS Club: peer level learning

Core Banking Project, State Bank of India 26

 Rollout Mechanism
Testing Methodology:
•Unit & System Testing by Integrators
•UAT: Testing Plan, scenarios & cases
•Multiple iterations – entry & exit criteria
•Benchmark for showstoppers & critical errors
•Fixes – monitoring through DCMS
•Regression testing (Rational Robot)
•Performance Testing
•Validations through Prototypes
•Challenge: Synchronising with production &
parameters
Core Banking Project, State Bank of India 27
 Rollout Mechanism

Outsourced services:
•TCS : CDC operations
•Satyam: UAT methodology
•Thinksoft (TGS): Acceptance Testing
•L&T Infotech: CA Unicenter – Service Desk,
ITRM
•NIIT: e’Learning
•Paladion: System Security

Core Banking Project, State Bank of India 28

 Rollout-The Beginning

Initial Pilot Phase- 2003

First Pilot branch on August 29, 2003
with limited functionality
Second Pilot with Trade Finance
functionality on Feb 28, 2004

Core Banking Project, State Bank of India 29

 Rollout-The Journey

Rollout Phase- I (June to Sept.’04)

Controlled Roll-out with limited functionality
Pilot learning application

Roll-out Phase-II (Dec.’04 to Mar.’05)

Accelerated Roll-out
Bank-wide coverage
Enhancements of functionalities
End-March ’05: 1,093 brs.
Core Banking Project, State Bank of India 30
 Rollout-The Journey

Roll-out Phase-III (June – Oct. 05)

Fast-paced & quick ramp-up
Fine-tuned processes
2545 branches covered

Roll-out Phase-IV (Nov 05-Oct 07)

Roll-out under constraints
3769 branches covered over 2 years period
Core Banking Project, State Bank of India 31
 Rollout-Final Phase

Roll-out Phase-V (Nov 07-July 08)

Stabilized and accelerated Implementation
Mechanical rollout stage reached
4571 branches covered in a span of 9 months
Completion of Implementation Phase of SDLC

Core Banking Project, State Bank of India 32

 Rollout
Year wise roll-out
4000
3500
3000
Branches

2500
Year
2000
Branches
1500
1000
500
0
2003 2004 2005 2006 2007 2008
Year

Core Banking Project, State Bank of India 33

 Core Banking - Overview
• 24 hours banking, 7 days a week
• Anywhere banking
• Integration with delivery channels – ATMs,
Internet, Phone & Mobile Banking etc
• Efficiency in operations
• Strengthening MIS / DSS / EIS
• Integration with strategic areas like Trade
Finance, Treasury, ALM, Corporate Balance
Sheet
• Change in business processes – value addition
to Bank and Customers
Core Banking Project, State Bank of India 34
 Core Banking - Overview
• All data would be in the Central Host
• Some data in front-end for validations
(screens, signatures, photographs, EOD balances,
journal..…)
• Data flow from / to the branch through
SBIConnect
• Most of the system related activities at Host level
• EOD at Host
• Pre EOD validations at the branch
• Off-line processing

Core Banking Project, State Bank of India 35

 Customer Information File
• Global CIF & Accounts
• Intelligence free Customer number & Account
number
• 10+1 digits for customer number and Account
number (max. 16+1)
• Relationship Links (All Customers need not be
Account holders – Introducer, Nominee,
Guarantor…)
• Scope for cross selling

Core Banking Project, State Bank of India 36

 Customer Information File
• Relationships
Customer Account-holder

ACCOUNT
Customer Jt.Account-holder
Customer Guarantor
Customer Partner
Customer Nominee

Core Banking Project, State Bank of India 37

 Interfaces
• Trade Finance
• ATM Switch/Internet Banking/STEPS
• Reporting & Reconciliation – IOA, DRD,
AGCL, RTC, GAD, Elenor
• SWIFT/SFMS
• CMP
• Treasury products / ALM
• Plus other interfaces (Total 36)
• New Product – Telebanking/Call Centre

Core Banking Project, State Bank of India 38

 PROCESS CHANGES
• Core Banking – Not only Computerisation;
aims at changing the way we do business.
• Freeing branches from Back office work
• Branches to be delivery points – marketing
outfits
• Core Banking – enabler of BPR initiatives of
Bank

SBI – CORE BANKING PROJECT

Core Banking Project, State Bank of India 39
 Major Process Changes
• Functionalities of Br. txns. through channels
• Changes in workflow – Day Books, TDR
advices, receipts……
• New products – flexi-amount gift cheque, SMS
alerts……
• Loan Sanction, Tracking, Debt Collection
• System control over Drawing Power
• Maintenance of many registers in system –
nomination, stop payment / loan-related
• NPA – on-line tracking, write-off, probability
of default….
Core Banking Project, State Bank of India 40
 Major Process Changes

• Maker-Checker integrated with powers

• Branch Calendar
• Fees & Charges
• Reports – Generation & Distribution –
Voucher Verification Reports
• Clearing- Centralised Handling
• Cash / Currency Chest Computerisation
• Self Service Facilities

Core Banking Project, State Bank of India 41

 Core – The new environ Customer
• Anytime, Anywhere Banking
• Multiple Access Channels
• Cost Reduction in transactions with the Bank
• A Single view of all accounts
• Speedy Remittances across the Country
• A One Stop Shop for all his Banking needs
• Entire SBI Group Services & Experiences At
his disposal
• In sum, EMPOWERMENT through
IMPROVED SERVICE QUALITY
Core Banking Project, State Bank of India 42
 Core – The new environ Branch
• Streamlined work-flow
• Single Window – reduced voucher movement
• Maintenance functions at CDC (Product set-
up, interest rate change……)
• Minimal system-related functions
• Reduced paper / register-work
• Rationalisation of reports – fewer reports to
check

Core Banking Project, State Bank of India 43

 Core – The new environ Branch
• Modern communication with customers
• Better lay-out and in-Branch facilities
• Reduced Back Office work – SOC - Quality
time for marketing / business
• Daily Snapshot of operations
• IN SUM:
BRANCHES WOULD DO LESS AND LESS
OF BACK OFFICE WORK AND FOCUS
ATTENTION ON
MARKETING & CROSS SELLING
Core Banking Project, State Bank of India 44
 Shared Operations Centre
CENTRAL DATA CENTRE
CDC
•Inward Clearing
•Outward Clg.
•Personalization
SHARED of cheque books
OPERATIONS
•Print
management
•Despatch
•Customer set-up
•A/c Opening
•Signature Scan
6 BR 1 4 BR 2 BR 3
•S.I.
•Bulk payments

Core Banking Project, State Bank of India 45

 Branch Redesign

• Core sales and service branch • SSB with affluent module

• SSB with SME module • Sales focused outlet

• Mini Branch • Home loans centre

Core Banking Project, State Bank of India 46
 Core – The new environ
Controller
• Reduced dependency on branch for data
• Online view of Branch data
• Better Monitoring & control
- control returns/irregularity statements
• ABC analysis of customers segmentation
• MIS for branches – Weekly, P Report…
• In Sum, QUALITATIVE MONITORING AND
EFFECTIVE CONTROL

Core Banking Project, State Bank of India 47

 Core – The new environ Bank
• SBI group synergy – cross-selling & market
expansion
• Bank / Group Balance Sheet
• Single view of the Customer
• Pricing / segmentation on the basis of
Relationship – value added services
• Rationalisation of fees & charges & customer
profitability
• Quicker response to changes in environment
• Funds Management – Bank’s & Customers’
• ALM / Treasury – Risk & Asset Management
Core Banking Project, State Bank of India 48
 Core – The new environ Bank
• Reduced Time-to-market new products
• Reduction in transaction cost
• Reduced reconciliation overhead
• Adoption of International Best Practices
• Compliance with USGAAP
• Standardisation of workflow / Processes –
Same Look & Feel
• Organisational Communication
• In Sum, CHANGE THE WAY BUSINESS IS
DONE BY LEVERAGING TECHNOLOGY

Core Banking Project, State Bank of India 49

 What was not envisaged
Taking on Associate Bank for Group Synergy
Uniform accounting procedure for all 7 ABs (follow SBI)
BPR process changes not factored in at all
Only moderate customisation was thought of
Customisation expected to take a year only
Today, more than 60% of the baseline software

Interfaces expected to be minimal

>>36 Interfaces at present
Cont….

Core Banking Project, State Bank of India 50

 What was not envisaged

Mid course correction in the software based on

Implementation feedback
>>Forced migration holidays
Corrections/ Upgrades incorporated through
release of multiple versions- 1.1,1.105,1.11,1.2
and BPR version.
>>>Technical Migration
Core Banking Project, State Bank of India 51
 Major Customisation
General Module
Remittance
Collection
Safe Deposit Vault/ Safe Custody
NPA Tracking
Focal Point functionality
Currency Chest
Cont…
Core Banking Project, State Bank of India 52
Simultaneously, after 1 pilot, FOCUS on roll-
st

out (Volume) with limited functionalities

Deviation from Classical SDLC
Customisation
Testing and acceptance
Pilot- 50
Roll out mode
Process of CUSTOMISATION CONTINUES
Core Banking Project, State Bank of India 53
 Delivery beyond expectations
In-house handling of Implementation
What was to be done in more than 5
years has been done in <3 years

Building skill sets (Migration/Testing/Hand

Holding)
Decentralisation of Implementation-LHO/ZO
CBS Annual Closing-A Great Success
Cont….

Core Banking Project, State Bank of India 54

 Delivery beyond expectations
Mentoring of branches
Sensitisation of various user groups (Change
Management)
Addressing user comfort areas
Migration fine tuning in-house- Based on
Implementation experience
User Meets / Workshops
Cont….

Core Banking Project, State Bank of India 55

 Delivery beyond expectations

Documentation
User Manual
Job Cards
Implementation Kit
News@Core
Service Desk Knowledge Base Documents
Cont….
Core Banking Project, State Bank of India 56
 Delivery beyond expectations

Enabling support mechanism

E Learning (SB Gels)
Service Desk
Training Server

Cont….
Core Banking Project, State Bank of India 57
 Delivery beyond expectations
Service Desk
•Software by CA - Unicenter ServicePlus
•Customisation by L&T Infotech
•Operational since 28.11.2004
•Available on SBI Connect
•Web based application- no installation
•Call resolution on escalation logic
•Escalation based on call severity
Cont….

Core Banking Project, State Bank of India 58

 Delivery beyond expectations
Service Desk …..cont

•Enhancement of Knowledge base through

documents/announcements
uploaded/displayed in Service Desk
•Communicate with branches regarding
Corporate Centre CBS initiatives/decisions
through announcements

Cont….

Core Banking Project, State Bank of India 59

 Delivery beyond expectations
Service Desk…..cont
•Service Desk decentralised at LHO level
•Direct escalation of calls related to
CDC/Report and BOG
•Escalation time for other calls- 48 working
hours
•Manual escalation possible by LHO (for
severe calls)
•Activation of ZO Service Desk once LHO
service desk is stabilised
Cont…
Core Banking Project, State Bank of India 60
 Delivery beyond expectations
Report archival and retrieval system
•Report servers installed at LHOs
•Reports backup decentralised
•CDC reports to route through regional
report servers
•Report archival and retrieval made
simplified
•Report response time to shorten

Cont….
Core Banking Project, State Bank of India 61
 Delivery beyond expectations

Adoption of best practices

7799- BS Certification for Data Centre
ITIL Compliance of Service Desk
Security Audit by PALLADION

Core Banking Project, State Bank of India 62

 Overcoming stumbling Blocks

Performance fine-tuning
Transaction flow monitored
Network as well as System connectivity
improved, system processing problem
resolved
Volume processing (trickle feed)
monitored – no failures

Core Banking Project, State Bank of India 63

 Overcoming stumbling Blocks….cont

Generation / splitting / distribution of reports –

monitored daily – no major issues
Separate report servers at LHOs
CRT mechanism put in place
All officials provided intensive training at
SBIICM and 2-day workshops
Circle Managements advised to ensure that
all CRT officials come on board immediately

Core Banking Project, State Bank of India 64

 Overcoming stumbling Blocks….cont

Service Desk – decentralised and operationalised at

all LHOs
Service Desk resources at Belapur strengthened and
outstanding calls reduced significantly
IOR Dept. in Circles involved in monitoring
reconciliation position at CBS branches.
Dedicated, Circle-specific resource teams formed at
Belapur to lend on-going support

Core Banking Project, State Bank of India 65

 Overcoming stumbling Blocks….cont

Certain activities like Cash drawer updation

decentralised
GLIF data made available to Circles, Local GLIF
servers installed at LHOs
TPM data entry decentralised
Transfer batch functionality modified, 1260
handling at branch level

Core Banking Project, State Bank of India 66

 Improvements over existing
system
Bankmaster Core Banking
Standalone Centralised
Customers of Branch Customers of Bank
Anywhere Banking
Transaction Additionally, Supports
Processing Software MIS / DSS / EIS
Systemic limitations Offers flexibility with
security
Core Banking Project, State Bank of India 67
 Improvements over existing
system
Bankmaster Core Banking
Information flow for Efficient Risk
Risk Management is Management
slow
Time-lag in other Other delivery channel
delivery channel transactions – real-time
transactions
Transactions within Transactions can
Branch Core Banking Project,transcend
State Bank ofbranches
India 68
WHY CORE BANKING

Core Banking Project, State Bank of India 69

 WHY CORE BANKING
Become a customer-centric bank
Drive intelligent customer interactions
Show a complete view of customers
Deliver multi-channel campaign and offer
management
Provide a single source of truth for customer data

Build market responsiveness by transforming

core banking processes
Provide process-driven solutions
Transform core banking processes
Only integrated front-to-back solution for
consumer finance and commercial lending

Core Banking Project, State Bank of India 70

 WHY CORE BANKING
Manage compliance, risk, and performance more
effectively
Deliver actionable customer and product
profitability insight
Manage credit, market, and operations risk
Provide a foundation for regulatory compliance

Improve operational effectiveness of corporate

assets
Fully utilize employees as key company assets
Reduce operational risk with comprehensive
financial management solutions
Manage projects more efficiently and effectively
Transform corporate procurement
Core Banking Project, State Bank of India 71
 WHY CORE BANKING
Evolve to an agile, intelligent and secure
platform
Deliver new banking services quickly to existing
and acquired customers
Make real-time decisions with know-your-
customer data across all channels
Secure client data against fraud, insider access,
phishing, and identity theft
Selectively consolidate legacy systems onto open-
standards platform

Core Banking Project, State Bank of India 72

CBS FOR CUSTOMERS

Core Banking Project, State Bank of India 73

 Benefits to Our Customers

ANYTIME, ANYWHERE BANKING

Customers are not branch customers, but BANK
CUSTOMERS
Interconnected branches; customers can approach
any branch and make transactions

INTEGRATION WITH DELIVERY CHANNELS

Integration with delivery channels like ATM,
INTERNET BANKING, MOBILE BANKING etc
No need to visit a branch to make transactions,
banking now at mouse click anytime, anywhere
Home delivery of banking products

Core Banking Project, State Bank of India 74

 Benefits to Our Customers

INSTANT TRANSFER OF MONEY

Easy and instant transfer of money from one place to
another place at reduced cost
No need to send drafts and face delays

TRANSFER OF ACCOUNTS
Transfer of accounts from one branch to another
branch just in seconds
No need to close account and open a new account at
transferee branch
No waiting time for customers

Core Banking Project, State Bank of India 75

 Benefits to Our Customers

INTER-GROUP MONEY TRANSFER

Instant transfer of money between SBI and its
associate banks
No need to send drafts
No waiting time for customers

ONLINE DEBIT OF OUTSTATION INSTRUMENTS

Facility to debit customer accounts maintained at
other branches.
No need to send SC/DDP
Flexibility to pay outstation cheques at the branch
itself
Customer need not to wait for instrument realisation

Core Banking Project, State Bank of India 76

 Benefits to Our Customers

INTER-BANK MONEY TRANSFER

Hassle free and faster Inter-bank money transfer
through NEFT (National Electronic Fund transfer)
No need for customer to send a draft, wait for draft
to be presented in clearing and face delay in
transfer of money
Inter-bank money transfer now possible through
Internet Banking, anytime, anywhere

Core Banking Project, State Bank of India 77

 Benefits to Our Customers

ONLINE BILLS PAYMENT

No queue for bills payment
Powered by core banking solution, online payment
facility for mobile bills, electricity bills, credit card
bills etc made available
No waiting time for customer, anytime, anywhere
bill payment

Core Banking Project, State Bank of India 78

GOVT TRANSACTIONS

Core Banking Project, State Bank of India 79

 Benefits-Government Transactions

FASTER RECONCILIATION
Faster funds transfer and reconciliation
CBDT, CBEC, MCA 21 funds settled on T+1 basis
PPF funds handling at centralised level
Smooth transfer of government balances on
September 30 every year

REPORTING
Accurate and timely reporting
Online MIS data in respect of government
transactions

Core Banking Project, State Bank of India 80

 Benefits-Government Transactions

CONVENIENCE IN MAKING TRANSACTIONS

Faster completion of transactions
Flexibility to verify government account credit
based on challan number on NSDL site
Centralised credit of pension
Flexibility to make government transactions (ex:
PPF) through Internet Banking

Core Banking Project, State Bank of India 81

CBS FOR THE BANK

Core Banking Project, State Bank of India 82

 Benefits to Internal Customers

INTERNAL HOUSE-KEEPING
Easy, faster and auto reconciliation
Easy and error free record maintenance in system,
no need to manually maintain records
Increased focus on customers, less procedural
delays, most of back office work taken over by
system
Hassle free completion of transactions
Reduced transaction cost
Strengthening MIS/DSS/EIS
Tremendous scope for cross selling
Branch redesign

Core Banking Project, State Bank of India 83

 Benefits to Internal Customers
REDUCED REPORTING REQUIREMENTS
Rationalization of reports- fewer reports to check
Auto generation of reports, no need to prepare
reports manually
Large spectrum of reports for branch users
Online reporting to controllers, no need to
manually send reports

HAPPIER AUDIT EXPERIENCE

No need to prepare audit reports at branch level
Time saving for branch staff, increased focus on
critical areas
Generation of all audit reports online in one go
Redesigned and simplified audit procedures
Core Banking Project, State Bank of India 84
 Benefits to Internal Customers

CENTRALISED PROCESSING
Deposit/ Loan accounts

Riding on the power of core banking platform, the

concept of centralized processing of deposit/ loan
accounts introduced
Dedicated cells (LCPC/RACPC) opened at various
centres to process deposit/ loan accounts of all
branches
Branch users are now free from back office
processing resulting in increased focus on customer
service

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 Benefits to Internal Customers

CENTRALISED PROCESSING
Local/ Outstation Instruments

Using core banking platform, the concept of

centralized processing of local/ outstation
instruments introduced
Dedicated cells (CCPC) opened at various centres
to process local/ outstation instruments of all
branches centrally
Tremendous time saving for branch users
resulting in increased focus on customer service

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 Benefits to Internal Customers

OTHER BPR INITIATIVES ROLLED OUT

Based on CBS platform

Centralised pension processing

Centralised handling of bad debt
Centralised dedicated cells for Mid Corporate Loan
administration, Small & Medium enterprises, Trade
Finance etc

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 Benefits to Internal Customers

BUSINESS CONTINUITY
Flexibility to switch over to some other branch in
case of system problems thereby reducing
inconvenience to customer
Facility to switch to offline mode in case
connectivity is disrupted

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 Accolades

Apart from a number of awards won by

various wings of the project, two most
satisfying awards won by the project were
awarded by The Banker’s Magazine of
Financial Times Group, London.

Core Banking Project of the Year by

Banker Magazine (London) for 2007.
Overall Retail Technology Project of
the Year by Banker Magazine for 2007.

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