Cassandra Bowers

Milwaukee, WI |414.202.1290 | cassbowers@ymail.com

CAREER PROFILE
Award Winning Six Sigma trained Analyst, Project Manager and Business Management (Adjunct) Facilitator with over
seven years of experience. Through-out twenty-year operations career has managed teams, projects and budgets and has a
Masters degree in management. Creative leader that has implemented successful account programs for over seven years.
Customer focused expert collaborator known to advance client programs to achieve higher profitability.
PROFESSIONAL HIGHLIGHTS
Project Management
Mentoring & Team Building
Deep Dive Analysis

Operations Management
Relationship Building
Strategic Account Reporting

EDUCATION
Lean/Six Sigma Green Belt
ManpowerGroup, Milwaukee, Wisconsin

Advanced Analytics
Account Management
Post Education Facilitator
November 2012

Master of Science in Management

Cardinal Stritch University, Milwaukee, Wisconsin

May 2010

Bachelor of Business Administration Management

Bryant and Stratton College, Milwaukee, Wisconsin

April 2008

PROFESSIONAL AWARDS
Elmer Winter Community Service Award Winner

May 2007

ManpowerGroup, Milwaukee, Wisconsin

The Elmer Winter Community Service Award honors those who selflessly give of their time to make a difference in the
community. Winners receive a cash award for the nonprofit agency served through their community participation,
recognition at the volunteer celebration and reserved parking in the Elmer Winter Award Winner space .
PROFESSIONAL EXPERIENCE
ManpowerGroup, Milwaukee, Wisconsin
ManpowerGroup partners with clients to accelerate their business by providing people and services, including
recruitment and assessment, training and development, workforce consulting, outsourcing and career management.
ManpowerGroup serves both large and small organizations across all industry sectors and operates a worldwide
network of offices in 80 countries and territories.
Sales Support Analyst Analytics Focus
April 2014 Present
Currently manages a billion dollar account portfolio for companys strategic partnerships
Provide strategic direction with six departments for key account quarterly business reviews which include key
performance metrics, standard level agreements and significant targeted measures
Designed and implemented Analytics Tool to feature key performance measures for over 250 clients allowing
better, quicker, easier and more accurate data access to all Account Managers
Train National Account Managers on key talking points for all quarterly business reviews, including how to
navigate the analytics tool (Tableau)
Designed detailed sales dashboards for National Account Managers, Client Relationship Directors and Program
Directors
Manage over 80 high profile client accounts by ensuring the delivery of client metrics reporting through visual
analytics while monitoring 19 staff members and team performance every quarter

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Bryant and Stratton College, Milwaukee, Wisconsin

Bryant & Stratton College is a private business college that offers flexible schedules, including days, evenings and
weekends, on-campus and online degree programs. The fully-accredited business college offers its students Associate's
Degree programs in about two years and Bachelor's Degree programs in less than four years.
Management Programs Adjunct Instructor (Part-time)
January 2012 - Present
Develop Project Management Strategic Management, Operations Management, and Performance Management
curriculum for students in Bachelor degree programs for seven consecutive 15-week semesters
Develop Business Principles curriculum for students in Associate degree programs for one 15-week semester
Create syllabi and designed business management course materials for instructor led facilitation for an average of
12 junior and senior college level students per semester
Manage online system records of student attendance and grades for over 15 students at a time. Within 15-week
semester evaluated 51 students papers, 17 projects, 17 and business plans and reports
Perform weekly detailed lectures on Business Management topics related to Project Management, Operations
Management, Performance Management, and Business Principles materials via PowerPoint presentations
ManpowerGroup, Milwaukee, Wisconsin
Corporate Account Analyst Analytics
November 2007 March 2012
Analyzed, planned and executed the redesign for national account reporting process resulting in 50% increase in
productivity
Drove actionable client insights, provided recommendations and communicated to leadership team/management
for $35 million client
Ensured internal and external North American and global reporting requirements were met for five Fortune 500
accounts, through the creation and the delivery of reporting metrics on a weekly, monthly and quarterly basis
Provided hands-on guidance and performed deep-dive analytics using Tableau on very large, complex, multidimensional datasets for two major accounts resulting in improved client understanding
ManpowerGroup, Milwaukee, Wisconsin
Business Operations Professional / Trainer
March 2006 November 2007
Performed instructor led training sessions on key front and back office applications involving over 120 students
that resulted in 100% of the professional organization being trained by go-live date

Facilitated training sessions for over 30 staffing professionals and delivered separate classroom and web-based
training for franchise operations that resulted in full comprehension of new front office system

Designed, created, revised, updated and presented training materials for operations department including
collection procedures, Sarbanes Oxley compliance materials and billing error reduction methods

ManpowerGroup, Milwaukee, Wisconsin

Invoicing Services Manager
March 1999 March 2006
Supervised staff activities and provided performance feedback on an ongoing basis for 30 professionals.
Led activities associated with invoicing, collection and A/R management for twenty-five major accounts.
Created departmental interview questions packet to be used for all new candidates.
Developed collection documents that improved payment turnaround time and gave greater understanding of
payment terms, which resulted in the collection of $1.2 million and ensured customer satisfaction through the
timely and accurate delivery of consolidated invoices for a $71 million account portfolio
VOLUNTEERISM
Social Media Director EMBC Church

June 2012 - Present

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Advisory Board Member Washington High School IT

December 2008 July 2014