Professional Documents
Culture Documents
5 Aspects of ITs
Enhanced Role As Cloud
Services Broker
How Leaders Can Manage the Transition
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Introduction
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From the Gartner Files
Hybrid IT: Delivering IT as a
Provider and a Trusted Broker
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About Cisco Services
5 Aspects of ITs Enhanced Role As Cloud Services Broker is published by Cisco. Editorial content supplied by Cisco is independent of Gartner analysis. All Gartner research is used with Gartners permission, and was
originally published as part of Gartners syndicated research service available to all entitled Gartner clients. 2014 Gartner, Inc. and/or its affiliates. All rights reserved. The use of Gartner research in this publication
does not indicate Gartners endorsement of Ciscos products and/or strategies. Reproduction or distribution of this publication in any form without Gartners prior written permission is forbidden. The information
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FIGURE 1
The Cisco Domain TenSM framework addresses all aspects of cloud and IT transformation
Source: Cisco
If you think usage of public cloud services does not apply to your
organization, think again. As we have rolled out assessment and
optimization services on cloud consumption to assess the world of
shadow IT within the realm of the hidden cloud, our customers
have found 5x, 10x, and even 40x more cloud service utilization than
they estimated.
Indeed, one governmental organization with strict cloud services
usage guidelines limited to 11 authorized providers found in fact
that over 220 different cloud services were in use throughout its
departments. Getting a handle on hidden cloud utilization and finding
what its stakeholders truly need to run the business have opened a
powerful dialog for IT to increase its relevancy and step up to help
manage the total picture for the stakeholders to minimize risk, cut
costs, and optimize the user experience.
Source: Cisco
FIGURE 3
Integrate security into the entire infrastructure.
Source: Cisco
Source: Cisco
Key Findings
Recommendations
Organizations must decide how the hybrid IT mission will be
fulfilled: by the I&O organization, by external brokers and
integrators, or some combination.
The I&O organization must evolve its organization model and skills
to handle new roles for service interfaces, brokerage, governance,
integration, etc., or build relationships with external providers that
can do the same.
Enterprises must actively drive alignment across key roles
(including business leaders, procurement and sourcing
departments) and IT, and educate internal teams to adapt their
role and mission within the enterprise in support of hybrid IT
models.
Employ a strategic approach in the deployment of cloud
management platforms (CMPs)1 and CSB2 enablers. Create an
organization, operational processes, business relationships and
technologies that deliberately make multisourcing (cloud and
non-cloud, on-premises and off-premises, and private/public/
hybrid cloud) transparent, dynamic, efficient and effective for ITs
customers.
Analysis
As cloud computing matures as a style of IT service delivery, the
mission for IT and especially I&O is changing. The term hybrid
IT describes the new function and operational model for IT in a cloud
computing, dynamically multisourced, heterogeneous world. A hybrid
IT organization is a trusted broker, interface and provider for all IT
The I&O organization must actively work with its internal customers
to change its role and mission within the enterprise. This requires
both the stick (the executive mandates about what business units
can and cannot do with respect to using IT-based services), and the
carrot (the benefits that users receive by using enterprise IT as the
trusted broker). Successful IT organizations will identify the problems
that need to be solved (i.e., cost control, security, inefficiency in
governance, compliance, etc.), and will identify and prioritize where
they can provide value-adds (i.e., ease of billing, reduced complexity,
single sign-on, service-level management, etc.). The proof will always
be in the results; identifying and solving a specific problem as an
interface and broker, for specific enterprise customers, will create
buy-in.
Bottom Line
Evidence
Cisco Services
Why Cisco Services?
With more than 28 years of experience, more than 50 million installed
devices, and 6 million customer interactions each year, Cisco has the
expertise and proven track record to help you successfully migrate
applications to the Cisco Unified Computing System.
With Cisco Services, youll know more, save more, and innovate
more. Delivered by Cisco and our Cisco channel partners, service
engagements result in measurable business gains for our customers,
who have achieved benefits such as 15-20% faster acceleration to
revenue; 30% lower infrastructure costs; 50% faster disaster recovery;
and 90% reduction in deployment time. For information about Cisco
Services, visit www.cisco.com/go/services.
About Cisco
Cisco (NASDAQ: CSCO) is the worldwide leader in IT that helps
companies seize the opportunities of tomorrow by proving that
amazing things can happen when you connect the previously
unconnected.
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