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SOLMAN BACKGROUND
The SAP Solution Manager or SOLMAN is a type of application which:
SOLMAN Provides the necessary tools around the Implementation, Operational and
Optimization aspects of your SAP Application life cycle.
SOLMAN provides insights into all of the following shown in the picture below:
2. PREREQUISITES
2.1 System Landscape
The System Landscape (transaction SMSY) is the central point in Solution Manager to
configure the landscape (both SAP and non-SAP components) including detailed technical
information about the components and the connections between them.
Features:
Logical components group all systems of a transport track. They can include virtual
systems, that work as placeholders for future systems that are not yet available, but
transports can already be sent there (transport buffer file exists).
The system information is used for system monitoring, ChaRM and to receive tailored
updates from SAP Support.
The correct setup of the system landscape is a prerequisite to nearly all other
functionality of Solution Manager.
Documents are available in Projects, as well as in Roadmaps, Test and Service Tickets
SAP business process repository (BPR) allows you to add generic SAP business and
setup documentation for the blueprint structure and the configuration.
In the context of global roll-out, all documents of a project can be easily compared
with a reference template.
Prerequisites:
Creation of a project
Within a global roll-out the document can be delivered, managed and updated per
roll-out
Document Repository
Edit Documents
General Documentation
http://help.sap.com/saphelp_smehp1/helpdata/en/b3/64c33af662c514e10000000a114084/fr
ameset.htm
Navigate to: SAP Solution Manager > Implementing and Upgrading SAP
Solutions > Projects > Document Management
2.3 Project Administration
All implementation functions within Solution Manager are based on the project. The project
administration is the single point for all central project administration tasks which need to be
performed.
There are several Project Administration functions available:
The Project Administration is the prerequisite for all other Solution Manager functions
thats why at least one project with a specific type needs to be created
3. IMPLEMENTATION
3.1 Road Maps
Along with the business process and system documentation, SAP offers the Roadmap
functionality to track the progress of the project work. SAP delivers their best practise
methods (ASAP) for a variety of products with the Solution Manager. Roadmaps contain the
following information (RMMAIN):
Work packages within the project phases (eg. Initial Project Planning, Project
Procedures).
Milestones, which can be used for Quality Management processes (e.g. Quality Gates,
QPI).
For each project a roadmap can be selected from a list of predefined SAP roadmaps (e.g.
ASAP Implementation, ASAP Global Template Rollout, etc). Changes to the central Roadmap
are immediately visible in all projects that use this Roadmap.
3.2 Business Blueprint
The Business Blueprint (transaction SOLAR01) is used to structure, analyze and document all
to-be business processes within a hierarchical 3-level structure
Functionality:
3.3 Configuration
The Functional teams can leverage the Configuration functionality offered by SOLMAN and
centralize all process changes and associated documentation via SAP SOLMAN.
The configuration functionality (transaction SOLAR02) offers the possibility to centralize
process-orientated system configuration and custom development to a single point of entry.
Functionality:
Platform and system starting point for test and training management
Prerequisites:
Creation of a Project
Document and link customizing and custom development for all satellite systems via
SolMan
You are in the Realization phase and have called the Configuration transaction.
Features:
In this project task, we can:
You can run the transactions which are already assigned in the Transactions tab, add
new transactions, or remove not-needed transactions from the project scope.
Assign/edit BC Sets
You can assign BC Sets to project steps, in the Configuration tab, view the contents of
the assigned BC Sets, and remove not-needed BC Sets from the project scope.
You can create new BC Sets in application systems, and assign them in the Solution
Manager, for project or company-specific settings which you want to use (e.g. in a global
rollout or to create your own solution).
You can assign IMG objects to the project steps. You can see and edit these settings,
and the settings made by BC Sets, in the component system IMG.
You can perform first function tests directly after the configuration. You can also run
CATTs to familiarize yourself with how a transaction works. You can also create test cases.
You document the settings which are relevant to the configuration, along the project
structure, in the Project Documentation tab. For more information, see Processing
Documents.
http://help.sap.com/saphelp_smehp1/helpdata/en/b3/64c33af662c514e10000000a114084/fr
ameset.htm
Navigate to: SAP Solution Manager > Implementing and Upgrading SAP
Solutions > Projects > Document Management
3.4 Test Management
SAP recommends two options for testing SAP solutions:
Use of Solution Manager combined with 3rd Party tools (esp. HP Quality Center for
SAP)
Use of Solution Manager Test Workbench only. The Test Workbench provides a
comprehensive toolset supporting functional testing (manual as well as basic automated
testing).
Some customers leverage HP Quality Center which can be integrated into SAP Solution
Manager. It has a broad range of features beyond what is offered by the SOLMAN Test
Workbench. However for quick testing, the SOLMAN Test Workbench can still be leveraged.
Some of the features of the SOLMAN Test WorkBench for Basic Testing:
Easily use test cases and recorded eCATT test scripts stored in the business process
structure
Divide test plans into test packages which are assigned to one or more testers
Analyze all test results and test status within the Solution Manager
Integrate the Test Workbench with the Service Desk using tickets to raise and
manage bugs discovered
4. OPERATION
The Solution Manager delivers integrated solutions and tools to efficiently monitor and
operate your SAP Landscape.
After the SAP Solution has been established, SOLUTION MANAGER supports the operations
team with the following functionality:
It contains all systems used in the production processing in your system landscape
(i.e. on which one or more of your most important business processes run). You can
proactively monitor the business processes, business process steps, and interfaces of
these systems (e.g. all production systems).
It has a restricted view of the systems in your system landscape (e.g. for a business
area).
The solution scope and settings can be specified in the Solution Directory.
Prerequisites:
The correct setup of the solution landscape is prerequisite to almost all Solution
Manager operation functionality like Monitoring, Service Desk, Change Request
Management etc.
HTTP Analysis
Prerequisites:
SMD is required if you run at least one SAP Web Application Server JAVA Stack in your
SAP Solution
SAP PI (dual stack) and EP will sit on SAP Web Application Server JAVA Stack.
Solution Manager Diagnostics provides efficient and safe root cause analysis for SAP
NetWeaver.
The SMD is a pure analysis tool, it has read access only. SAP wants to avoid being
accused of damaging the Java system. For Java, without SMD, you need to connect to the
file system of the server in order to be able to read all the system logs.
One-click support message creation from satellite systems and automatic Data
Collection (e.g. Time, System, Client, User, Transaction) from sending system
Various possibilities to customize the scenario (e.g. Support Desk Org., Status
scheme, Parties involved)
Service Desk is based on a reduced SAP CRM system already integrated in SAP
Solution Manager
Extension Service Desk XT (extra license costs!) enhances the Service Desk
to support non-SAP components
Prerequisites:
SAP PI (dual stack) and EP will sit on SAP Web Application Server JAVA Stack
Service Desk as SPOC of Support Services for all connected SAP (and optional: nonSAP) Systems
Incident tickets highly integrated with other SolMan functionalities, e.g. creation
from / assign. to Roadmap, Blueprint, Configuration, Monitoring, Test, ChaRM
Documents like e.g. screenshots of the error message can be attached to the support
message
Process Message
Transaction CRM_DNO_MONITOR
Assign Responsibilities
Supports workflow based role scenario with different roles: Requester, Change
Manager, Developer, Tester)
ChaRM is SAPs answer to the ITIL Service Support Change Mgmt. scenario: ChaRM is
ITIL compliant
ChaRM provides an overview over all RfCs and change implementations within the
entire system landscape
Prerequisites:
Complete integration with Service Desk to enable efficient and effective production
support