CLAUDIA KLEIN

Sydney
T +61 4 05 563 170
claudia.klein@hotmail.com.au

PROFILE
A highly motivated and self-driven sales and marketing passionate eager to continuously achieve results of
excellence. I am a confident communicator with outstanding results in client focused roles that requires a
good listening ear, creative thinking resulting in unique solutions to clients. A lifetime experience of customer
service, years of experience in sales and promotions, and since recently have kicked of my career in marketing. Highly driven to be the best I can be and in everything to go above and beyond.
SKILLS
Strong background in sales and promotions - specialised in iOS software & hardware, retail and FMCG
Excellent people skills with experience in the workforce in frontline roles dealing with diverse personalities,
cultures and groups.
Good understanding of business practices, systems and processes
International experience in education and research (Australia, the Netherlands and China)
Junior level marketing experience including rebranding of companys image, content management of
corporate websites, social media community management, production of e-newsletters and flyers, project
management and assisting in SEO strategy.
Years of working in a small team which has resulted in experience in a fast paced environment with plenty
of responsibility and juggling between projects.
Team focused with experience at working in teams from diverse backgrounds demonstrated through
working in a small private owned company, promotional team work, University course and group assignments - all working with a collaborative approach and able to motivate team members towards a shared
goal.
EXPERIENCE
MARKETING COORDINATOR - KINGSMEDE
October 2013 - current
Responsibilities
Coordinate marketing activities of the company including the following:
Complete rebranding of companys image online and offline.
Full responsibility in rebranding Kingsmedes website and creation of Kingsmedes leasing website.
Advertise current and future vacancies through its leasing website, other online communication channels
and extensive business networks.
Responsible for briefing e-newsletters and flyers and use appropriate channels to distribute.
In addition to the marketing role, I am also responsible for the office management and assisting other team
members including the Director, senior portfolio manager and asset manager. Tasks include:
Managing office administrative functions for a company that specialises in the ownership and in-house
management of commercial and industrial properties.
Administer financial processes using MYOB - invoicing and paying accounts online.
Banking - reconciling with statements
Assisting with the creation of leasing agreements
Property management duties.
Event management of Kingsmedes functions
Achievements
Successful rebranding of Kingsmedes image online and offline and its advertising.
Leased out vacancies through the use of its online presence and proactively seeking potential tenants.
Assist the asset manager through successful marketing to keep the vacancy rate at its lowest since years.

FAMILY ROOM SPECIALIST - APPLE INC.

March 2012 - July 2013
Responsibilities
Repairing hardware and software related issues of Apples iOS devices
Provide customised personal training to members on iOS and Mac devices & iLife/iWork software fitted to
their needs.
Provide small group training and workshops on iOS and Mac devices & iLife/iWork.
Repair customers relationship with the brand through listening, understanding and providing the right
solutions and excellent customer service.
Achievements
In a very short period been promoted from the Specialist role into the Family Room Specialist role.
Consistently achieved above expectations on high quality customer satisfaction survey score.
ACCOUNT MANAGER ASSISTANT - MOMENTUM PROMOTIONS
November 2012 - February 2013
Responsibilities
Assist the account manager with booking suitable staff for clients campaigns.
Conduct meetings with clients on requirements for campaigns and implement own ideas
Select the right staff for each campaign and provide appropriate training for promotional staff members.
Run general administration duties
MARKETING INTERN - MARKETING EYE
September 2010 - January 2011
Responsibilities
Assist with developing marketing strategies
Create and maintain databases
Maintaining clients social media
Conduct consumer and business research
Assist with public relations tasks.
Achievements
Successfully completed the internship with a high distinction from both ends (university supervisor and
internship supervisor)
EDUCATION
MASTER OF ARTS IN INTERNATIONAL RELATIONS
University of New South Wales, 2013
BACHELOR OF ARTS IN COMMUNICATIONS
InHolland University, Amsterdam, 2012
Study abroad at Macquarie University, February 2011 - July 2011
Internship at Marketing Eye, September 2010 -January 2011
International specialisation at Shanghai University, China, September 2011 - January 2012
Full academic record available on request.
CERTIFICATES
Global Leadership Program Certificate (Macquarie University)
InChina Expedition certificate (Shanghai University)
Image & Customer Service certificate (Pepe Jeans London)
Full Driver License
RSA (New South Wales)
LANGUAGES
English
Dutch
Indonesian
INTERESTS
Bodybuilding & Nutrition
People & Psychology
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