AUTOMATIC DEVICE DETECTION

& CONFIGURATION (ADD/ADC)

n AUTOMATICALLY

DETECT NEW DEVICES AND USERS ON THE NETWORK

n SEAMLESSLY ACTIVATE & CONFIGURE DEVICES AND SERVICES
n ENSURE MOBILE DEVICES AND SERVICES ARE ALWAYS WORKING
n REDUCE SERVICE ROLLOUT TIME
Mobile customers have come to expect access their mobile
services first time, every time, no matter what device they
are using or where they are. At the same time, as mobile
devices and services have become more sophisticated and
complex, a growing number of reasons why a service might
not be working has led to an increase in both the number and
length of customer support calls, incurring growing costs and
impacting data service ARPU. New subscribers, new devices,
new service offerings, changes to services, roaming into
another network or switching a SIM card are among the many
things that can cause device and service settings to require
updating.
Mformations Automatic Device Detection & Configuration
(ADD/ADC) solution helps mobile carriers to improve the
penetration and usage of services, reduce customer care
costs, and generate additional revenue by automatically
detecting devices in the network, activating, provisioning,
configuring and reconfiguring mobile devices and services
throughout their lifecycle, and optimizing the user
experience with mobile services.

KEY CAPABILITIES
n Automatic Device Detection (ADD) to detect new devices
as soon as they connect to the network, using the proven and
widely deployed SS7 connectivity protocol and covering the
widest range of network topologies in the industry

n Automatic Device Configuration (ADC): Automatically

activate and configure devices and services when they
connect to the network, ensuring that every device on the
network is correctly configured and services work properly

n Over-the-air configuration of device settings, including

access point (APN), MMS, email and Internet browser

n Customer care portal/UI that is ready to use and easily

branded

n Administrative console, to enable each carrier to set up

and manage configuration profiles

n Extensive device database of tens of thousands of device

codes and models, updated monthly

n SMS-C integration to enable configuration messages to be

directed directly to the carriers SMS-C

n APIs that enable the integration of external triggers for

device configuration actions, such as self-care, SMS or USSD

MFORMATION ADD/ADC
KEY CAPABILITIES
n Automatic Device Detection (ADD): Mformations automatic device detection (ADD)
detects new devices as soon as they connect to the network.
Automatic tracking and detection of new devices as they attach to the network in both
SS7 and LTE network topographies
A real-time feed to external systems of the mobile devices being used by subscribers in
the network
Functions as the Equipment Identity Register (EIR) for the network - monitors, detects
and bars blacklisted devices from accessing the network; detects and reports on
greylisted devices accessing the network
Integration with ADC to automatically trigger device configuration and management
actions

OTA PROTOCOLS SUPPORTED

GSMA RCS Provisioning
GSMA RCS-e Provisioning
OMA Client Provisioning
Openwave Provisioning Protocol
Nokia Smart Messaging
Nokia/Ericsson OTA
Windows Client Provisioning

n Automatic Device Configuration (ADC): Enables the automatic activation and

configuration of devices and services when they connect to the network.
Rule-based automation of over-the-air device and service settings updates
Over-the-air provisioning of configuration settings for data services (email, social media,
Internet, MMS, etc.)
Over-the-air repair of partially configured settings
Remote configuration of iPhone access points

n Over-the-air configuration: Remotely get/set a range of device configuration

settings, including access point (APN), MMS, email and browser including access point
(APN), MMS, email and Internet browser.

n Customer care portal/UI: A ready-to-use and easily branded portal provides device
status and transaction history information, helping customer care staff resolve mobile
device issues quickly, while providing an informed and effective customer experience

n Administrative console: An easy-to-use administrator GUI that enables each mobile

operator to set up and self-manage their configuration profiles for their specific
needs.

n Extensive device database: A comprehensive database of more than 90,000 device

codes and over 6,000 device models. The device database is constantly updated as new
devices emerge into the market.

n SMS-C integration: Enables mobile

operators to direct configuration
messages directly to their own SMS-C
over VPN for optimal reliability and
security.

n APIs: A comprehensive set of APIs

enables mobile operators to integrate
external triggers for device configuration
actions, such as self-care, SMS or USSD.

2013 MFORMATION SOFTWARE TECHNOLOGIES LLC. All rights reserved.

Mformation and the Mformation logo are registered trademarks of Mformation Software Technologies
LLC. All other trademarks, registered trademarks and brands are the property of their respective owners.

ABOUT MFORMATION

The leading global provider of mobility

management technology, Mformation
provides global solutions for seamlessly
managing communication technologies. Our
software and services enable carriers, service
providers and enterprises to leverage evolving
communication networks and services
through comprehensive security, analytics,
and management solutions. More than 500
million devices are under the management of
Mformations technology around the world.

www.mformation.com
info@mformation.com