Karminder Singh Dhillon, PhD (Boston)

Head
Cluster for Expertise Development
National Institute of Public Administration (INTAN),
Malaysia.

Introduction

Aligning Learning to
Strategic Priorities:
Transforming Organisation
Through Learning

What do we understand by the

term Aligning?
Bring into Line
Supporting
Bring oneself into agreement or
alliance with a cause

What do we need to align with?

National Needs

Expansion of
new knowledge

Social Media

GLOBALISATION

Science &
Technology
Energy
Crisis

Diverse society and

workforce

Unit of Alignment?
Organization
People
Processes

What do we understand by the

term Strategic Priorities?
Essential Considerations
Primacies
Urgencies
Main Concerns
Larger Goals

Why Transform ?
Rising Expectations from the Public and Stakeholders

Transform

What is meant by Organization?

Civil Service
Public
Service
Government

Business is no longer as usual

Work is fine if it doesn't take too much of my
time.
The trouble with being punctual is that no one
is there to appreciate it.
Beat the 5 0'clock rush, leave work at noon!
If you can't convince them, confuse them.
I couldn't repair your brakes, so I made your
horn louder.
The road to success..... Is always under
construction.

Transforming ....Aligning ...Strategic Priorities....National Goals

Citizen under Control

Citizen in Control

Governing for Citizens

Governing with Citizens

Organizations in Silo

Organization in Networks

Big, Giant Public Sector

Organization

Small, Flexible, Purpose

Driven Entities

Government as Service
Provider

Government as Facilitator

Government Owning Inputs

& Processes

Government and Citizens

Owning Outcomes

Enforcement

Mutual Collaboration

Source: Future of Government, PwC (2013)

What are our Strategic Priorities?

PSD TRANSFORMATION FRAMEWORK
Revitalising
Public Servants

Energetic , Knowledgeable , Credible, Competent,

Innovative and Productive Public Servants

Re-Engineering
Public
Organisation

Dynamic, Lean, Open, Agile and Highly Capable

Public Service Organizations

Enhancing
Public Service
Delivery

Citizen-centric, Speedy, Quality, Proactive and

Responsive Service Delivery

Intensifying
Engagement

Collective Informed Decisions, Sense of

Ownership based on Multiple Perspectives

Enculturing
Shared Values

Patriotic, Resilient, Ethical, Refined and Dignified

Public Servants

What is the Role of L&D ?

PSD TRANSFORMATION FRAMEWORK

Revitalising
Public Servants

Energetic , Knowledgeable , Credible Competent

Innovative and Productive Public Servants

Transformational
Leadership / BO Oriented
L&D

Re-Engineering
Public
Organisation

Dynamic, Lean Open, Agile and Highly Capable Public

Service Organizations

L&D Focused on
Strengthening of
Organizations

Enhancing
Public Service
Delivery

Citizen-centric, Speedy, Quality, Proactive and

Responsive Service Delivery

Enhances Citizen-Centric
Nature of Civil Service

Intensifying
Engagement

Collective Informed Decisions, Sense of Ownership

based on Multiple Perspectives

L& D Geared towards

Building Bridges of
Inclusiveness

Enculturing
Shared Values

Patriotic, Resilient, Ethical, Refined and Dignified Public

Servants

Value based L&D

Blue Ocean Leadership

Its a sad truth about the workplace:
Just 30% of employees are actively committed to
doing a good job. According to Gallups 2013..
50% of employees merely put their time in, while
the remaining 20% act out their discontent in
counterproductive ways, negatively influencing
their co-workers, missing days on the job, and
driving customers away through poor service.
Gallup estimates that the 20% group alone costs
the U.S. economy around half a trillion dollars
each year.

In essence, then
The Pivot of Alignment
The Essence of Transformation
The Fulcrum of Change
The Focus of L&D
The Subject Matter of Learning
The Core of our Training
The Quintessence of our Organization
The Heart & Soul of our Service

The Window

In essence, then
The Pivot of Alignment
The Essence of Transformation
The Fulcrum of Change
The Focus of L&D
The Subject Matter of Learning
The Core of our Training
The Quintessence of our Organization
The Heart & Soul of our Service

What is of Essence?

PEOPLE
WE
US

Conclusion
Within the realm of Transformation,
the biggest challenge to the
organization is to meet the challenges
of the future.
The biggest L&D challenge is to
help the organization
(read: people) steer itself.