Professional Documents
Culture Documents
Running a business
Focus statement
Activities
1
294
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Market research
Location
Identifying
business
opportunities
Demographics
Competition
Target markets
Running a business
295
Market research
Once a small business opportunity has been identified, market research is required to investigate various
aspects of the business, such as location, competition
and demographics.
Market research could involve talking with or surveying
potential customers and competitors. It could mean
contacting trade or professional organisations for
advice about the business and the locations being
considered. Market research could become as formal
as obtaining data from the Australian Bureau of
Statistics about the demographics of the people in the
area and the other businesses in the district.
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Market research organisations
Two of Australias best-known market research
organisations are:
Competition
What business(es) will be competing against a new
one? Are there more customers than the existing
business can cater for? What will attract customers to
a new business instead of the established business?
Will the new product be cheaper? If so, will it be due
to cheaper costs or less profit? Will the product be of
superior quality? Will the business be more convenient
for customers, or offer them better services? How does
the competing business market its product?
One way to look at these questions is through a
SWOT analysis, or test. (SWOT stands for strengths,
weaknesses, opportunities and threats.) The SWOT
test should be conducted on competitors. It should
then be compared with a SWOT test on the business to
be established. This exercise should find the factor or
factors that will make the new product sell more than
the competitors products.
Target markets
Figure 15.2b Logos of ACNielsen and Roy Morgan Research.
Activity
Access the two sites given above. Write a paragraph
outlining the services provided by these organisations.
Location
Where will the business be located? Where are the
potential customers? How far are they willing to travel?
Does the business need to be in a retail area, close
to a great number of people and easily noticed? Does
the business need to be close to suppliers? Can the
business have a base at the entrepreneurs home? Is
the business going to be an Internet-based business?
How much will the location cost? All these questions
need to be investigated by the entrepreneur before
setting up a business.
Demographics
Demography provides details of the size of a particular
population and its characteristics. Here are just some
of the questions that can be answered by researching
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Partnership
Activities
1
Sole trader
Sole traders are people who operate businesses on
their own and may or may not have employees. Sole
traders control and manage the business and treat
its income as their own. Income tax is assessed on
the owners total income. The owner is personally
responsible (liable) for all debts incurred by the
business, and the ability to borrow money is limited by
the owners ability to provide security for a loan.
Some examples of businesses that are often owned by
sole traders are hairdressers, plumbers, dentists, video
stores, takeaway shops and jewellery shops.
Advantages
It is relatively easy to
establish
It provides a sense of
personal satisfaction
Disadvantages
Disadvantages
Running a business
297
Info.com.tech
Researching sole traders and
partnerships
Activity
Use the Yellow Pages website <www.yellowpages.com.au>
to find three examples of sole traders and partnerships for
each of the following types of businesses:
a
architects
b doctors
c
solicitors
d accountants.
You should be able to do this by looking at the tag at the
end of the business name.
It is a legal entity
Disadvantages
Companies
Unlike partnerships and sole traders, a company exists
separately from its owners. Hence, the company itself
earns all the profits and is responsible for all the debts.
Individuals become owners, or shareholders, of the
company by purchasing shares. While they have a
share of the company, the profits the company makes
can be passed on to the owners through a payment
called a dividend. If a shareholder no longer wants to
be part of the company the shareholder sells all of his
or her shares.
The main advantage of forming a company is that
the owners of the company are only responsible for
the debts to the extent of the amount they originally
paid for their shares. The main disadvantages are the
costs and paperwork involved in establishing, and then
running, a company.
Private companies
A private company is limited to 50 shareholders. A
board of directors is elected to run the company. If
there are only a small number of shareholders they
usually take on the role of directors. A private company
has Pty Ltd (short for proprietary limited) at the
end of the company name. This means that liability
is limited to the company, and does not extend to its
owners. Shares in a private company are not sold to
the public.
Public companies
There is no limit to the number of people who can own
shares in a public company. Such companies must be
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Incorporated association
According to the NSW Office of Fair Trading website
<www.fairtrading.nsw.gov.au>, forming an incorporated association allows a small non-profit community-based group an easier and relatively inexpensive
means of establishing a legal entity instead of forming a
company. An incorporated association may sell goods
and services but profits are returned to the association,
not passed on to members. An incorporated association
is a legal entity that would suit, for example, a sporting
or gardening club that wished to trade.
Activities
1
St George <www.stgeorge.com.au/smallbus/>
Esanda <www.finance2.esanda.com.au/australianbusiness-finance/>
Info.com.tech
Online banking for small businesses
Arranging finance
Starting a business can be a very costly exercise. A
sole trader has the least costly set-up and a company
the most expensive. Finance could be obtained from:
private sources, such as personal savings or a loan
from family or friends
a bank or finance company in the form of a loan,
overdraft or mortgage (see Chapter 2, pages 46
50)
the sale of shares to form a company
suppliers who are willing to be creditors, meaning
they are not paid until after the goods have been
delivered.
Also, leasing equipment or buying through a hire
purchase agreement (see Chapter 9, page 198)
can avoid huge upfront costs when establishing a
business.
To obtain money from an external source, such as
a bank, the entrepreneur needs to disclose to the
source how the money will be used; for example, for
research costs or the purchase of equipment. The
business needs to demonstrate it is capable of making
repayments on the loan and has clear strategies in
place.
Activities
1
Establishing a business
The entrepreneur must decide whether to start a
business from scratch or to buy an existing business.
When buying an existing business the price usually
includes goodwill. Goodwill is what is paid for the
reputation of the existing business.
A franchise is a business for which there is an
agreement for the use of a brand name and operating
systems in exchange for a fee. Franchisors often have
very strict requirements to ensure their reputation is
being upheld by a franchisee. For example, at a chain
of franchised fast food outlets the food, decor and
service are expected to be the same at every outlet.
The advantage of establishing a new business is that
there are no inbuilt problems (such as a bad reputation)
or hidden costs (such as equipment that has not been
maintained adequately). On the other hand, it also
means a good reputation has to be established and
equipment acquired. If the business requires a shop to
be fitted out this can be a considerable expense.
Whether establishing a new business or purchasing an
existing business, further issues the entrepreneur must
consider include location, staffing and equipment.
Running a business
299
Advantages
Disadvantages
It is difficult to expand
Location
Location is extremely important. Decisions must be
made regarding proximity (nearness) to customers and
suppliers, rent costs and size of property. Retail premises can range from very expensive for locations with a
high number of people passing by (such as in a shopping mall) to relatively cheap locations, far away from
passing crowds.
Running a business from home can be very convenient
in terms of time and comfort. There are disadvantages,
however, such as domestic distractions, a lower
professional image and a sense of isolation. If running a
business from home it is advisable to keep the business
in a separate part of the house. Working from home is
best if the business involves consultancy undertaken at
clients premises.
Staffing
Before commencing operations, the staffing needs of a
business must be assessed. If staff are required there
are a number of steps involved:
designing job descriptions, including roles, desirable
characteristics, wages and other conditions
recruitment
interviewing
hiring.
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Equipment
If a new business is being established the premises
will be virtually empty. There may be toilets within or
nearby, a kitchen and perhaps some light fittings, but
usually much will need to be done. This could include
connecting utilities (such as electricity and telephone),
painting, adding or changing light fittings and laying or
changing floor coverings. Once these basics have been
completed, the entrepreneur must organise stationery
and any other equipment required to produce or sell
the product.
Info.com.tech
Starting a business
Activities
1
Regulations
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The Australian Securities and
Investments Commission
Activity
Access the website of the Australian Securities and
Investments Commission <www.asic.gov.au> and write a
report outlining the role and history of ASIC.
Federal government
302
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State government
Info.com.tech
WorkCover
Activities
Access the WorkCover website
<www.workcover.nsw.gov.au> and complete the following
tasks:
1
Info.com.tech
NSW Office of Fair Trading
Activities
Access the website of the NSW Office of Fair Trading
<www.fairtrading.nsw.gov.au> and complete the following
tasks:
1
Local government
Businesses need to comply with town planning
laws, including fire regulations as well as regulations
concerning building structures, parking and health.
These laws are administered by local government.
Local government inspectors visit business premises
to ensure that relevant laws and regulations are being
complied with.
Zoning of land by local governments determines the
use of property. For example, permission is unlikely to
be granted for a commercial activity to be conducted in
an area zoned residential.
Local governments also issue various licences. For
example, cafes might need a licence to have tables,
chairs and other obstructions on a footpath. They
also issue permits for billboards and other forms of
signage.
Selling products
Once a business is established and legal concerns are
understood by those involved, marketing strategies
need to be developed to sell the goods or services
produced.
A business must define its marketing objectives; that
is, whether it aims to sell more of the same products,
offer a new or improved product or target a new range
of customers.
The four Ps of marketing are product, price, promotion
and place.
Product decisions include:
what products to sell
what the products will look like or consist of
what packaging the products should be in
what extras are to be included or offered with the
product.
When a small business is setting the minimum price
of a product, the price is usually equal to the cost of
creating the product. The price of the product needs to
be competitive. If the product is of a higher quality than
competing products then it may be possible to charge
a higher price.
When we think of promotion we usually focus on
advertising but promotion actually involves much more.
It also includes public relations (such as being involved
with charities and sponsoring local community groups
and/or activities), attending trade shows and the way
salespeople relate to potential and existing customers.
Running a business
303
Activities
1
Maintaining records
Revenue statement
304
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Balance sheet
A balance sheet lists all the assets, liabilities and
capital of the business. It is a financial snapshot of
the business that can be taken at any point in time.
Assets are the equipment, stock (the products that the
business sells and that are currently in the possession
of the business), bank deposits and anything else the
business owns. Liabilities are what the business owes
to lenders and suppliers. Suppliers are referred to as
creditors if they sell to the business on credit instead of
cash. Capital is the money or other asset that has been
contributed to the business by the owners. It is what
the business owes the owners.
On the left side of a balance sheet the assets are listed
and on the right the liabilities and capital. The totals on
the left and the right should be equal.
Taxes
The tax system in Australia is quite comprehensive.
The goods and services tax (GST), in particular, can
be a deterrent for entering business. However, if the
business maintains records as well as it should tax
records only require a little more work.
Cash flow statements are easily adapted for GST
reporting in the business activity statement (BAS). The
revenue statement and balance sheet are required for
income tax purposes. Wages records are needed to
deduct tax from employees pay. Other records are
required for fringe benefits tax, customs duty (tax on
goods bought from other countries), payroll tax, land
tax, stamp duty and council rates.
Activity
The features of a balance sheet are listed in this section
of the text. Using the Internet, for example, access the
balance sheet of a public company and identify as many of
these features as you can. Annotate the balance sheet with
explanations of the features identified.
Running a business
305
Risk management
All organisations face events that cause disruption to
their business. Fire, flood and technological failures are
some of the most common. Risk management can
be defined as the processes involved in identifying,
controlling and minimising the impact of uncertain
events. Well-managed businesses act to minimise
potential sources of risk.
Insurance is one of the most common ways businesses
seek to protect themselves.
Insurance
Insurance provides protection against unexpected financial loss. Legislation requires workers compensation
insurance for employees and compulsory third-party
insurance for motor vehicles owned by the business. It
is also advisable to have:
building insurance (if the premises are owned by the
business)
contents insurance
comprehensive insurance for motor vehicles
public liability insurance (protects the business from
claims made in regard to negligence).
Info.com.tech
Useful websites
When studying this option you will find the following
websites useful:
Solo Talk Quiz: are you cut out to run your own small
business? <www.flyingsolo.com.au/soloquiz>.
306
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Activities
1 In groups, brainstorm strategies a small business
could use to minimise the risk of insolvency and
bankruptcy. Share the main points of your groups
discussion with the rest of the class. Develop a
mindmap summarising the points raised by all the
groups.
2
Figure 15.3c Do you have what it takes to run your own small
business?
Simulated business
The following organisations run simulated business
programs where schools compete against each other:
Running a business
307
Chapter review
Activity 1: crossword
Across
10
11
12
13
14
15
16
17
Activity 2: mindmap
Construct a mindmap outlining the range of issues
that need to be considered when identifying business
opportunities.
308
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Useful websites
ABC Online www.abc.net.au/
221
200
307
127
296
127
ACTU www.actu.asn.au /
108
145
156
220, 277
200
66
219
300, 306
200
Centrelink www.centrelink.gov.au/
188
160
Ark www.users.fl.net.au/~ark
219
184
178
AusAID www.ausaid.gov.au/
182
277
Ausflag www.ausflag.com.au/
219
AUSTCARE www.austcare.org.au /
277
22
261
Commonwealth Senate
www.aph.gov.au/senate/general/constitution/
67
CHOICE www.choice.com.au/
29, 121
Citibank www.citigroup.com.au/
302
219
219
57, 306
220, 277
210
45
45, 160
178, 220
260
52
277
306
154
89
219
156
199
15
214
Eastbay www.eastbay.com/
217
EGarage www.egarage.com.au/
273
212
219
160
Esanda
www.finance2.esanda.com.au/australian-business-finance/
299
307
157
219
219
306
306
Avanti www.avantibikes.com/
28
219
300, 306
FIDO www.fido.asic.gov.au/
14
51
226
177, 313
219
219
Useful websites
309
199
NRMA www.nrma.com.au/
183
Governor-General www.gg.gov.au/
71
277
Greenpeace www.greenpeace.org.au/
220, 277
196, 219
101
66, 261
256
247
Greens www.greens.org.au/
214
219
226
105
219
45
289
193
177
160
277
277, 279
279
178
279
90
Landcare www.landcareaustralia.com.au/
277
64
63
Lawstuff www.lawstuff.org.au/
26, 163
77
93, 105
93
64
231
226
ProBono www.probonoaustralia.com.au/new/home.asp/
284
219
188
193
21
277
265
188
219
213
170
296
226
289
45
175, 176
219
277
MBF www.mbf.com.au/
196
200
200
277
Seven www.seven.com.au/
221
49, 58
219
160, 299
219
Shopfast www.shopfast.com.au/
156, 159
306
306
306
St George www.stgeorge.com.au/
214
219
221
226
129
310
137, 178
221
289
188, 200
217
289
Commerce.dot.com
182, 183
Triple J www.abc.net.au/triplej/morning/shareholdernation/
ethical/default.htm
UK Department of Health
www.doh.gov.uk/traveladvice/index.htm/
United Nations www.un.org/
177
234
69
14
160
219, 277
219
99, 253, 303
277, 290
298
US Department of State
www.travel.state.gov/travel_warnings.html/
234
307
234
188
301
Youth.NSW www.youth.nsw.gov.au/
188
WageNet www.wagenet.gov.au/
91
280
Acknowledgments
The publisher and authors wish to thank copyright holders for granting permission to
reproduce illustrative material and textual extracts. Sources are as follows:
Grant Kleeman for photographs pp. 5, 11, 12, 13, 15, 20, 40, 61, 74, 107, 112, 119,
123, 135, 136, 137, 139, 140, 144, 189, 191, 208, 215, 221, 227, 231, 236, 237, 248;
Avanti Bicycles for photo p.28; Kim Williamson for photographs pp. 29,77,95,197,2
54,301;Gary Barker for article The Jetsons supermarket p.34; Western Australian
Department of Industry and Resources for article Smartcards: the future of shopping
p. 35 ; Fairfaxphotos for photographs pp. 60, 61, 62, 63, 76, 107, 116, 127, 137, 141,
183, 187, 200, 211, 223, 233, 281, 289, 307; Legal Aid NSW for logo p. 77; ABS data used
with permission from Australian Bureau of Statistics pp. 84, 85, 86, 94, 95; Geoff Strong
and Angela OConnor for article Unethical retailers to be shamed in public campaign p. 92;
Lawstuff website for article p. 102; Peter Munro for article Copping it sweat p. 106; ACTU
for logo p. 108; Suzanne Carbone for article Product placement; more than just a movie
p. 138; Newspix for photos on pp. 138, 171, 279; Goodman Fielder for advertisement
p. 142; Billabong for advertisement p. 143; Frank Walker for article Meet the webs
biggest hits p. 153, PCs wake up to havoc p. 163; Rip Curl for logo and text pp.
173, 174; Oxfam Community Aid Abroad for information p. 177; AUSTCARE for photos
pp. 182, 277, and logo p. 277 ; Tim Harding for photograph p.201; National Library of Australia
for portraits of G. Whitlam, R. Hawke, P. Keating, J. Howard pp. 212, 213; ALP for logo
p. 212; Liberal Party for logo and portraits of R. Menzies and M. Fraser p. 213; National
Party for logo p. 213; Australian Democrats for logo p. 213; The Greens for logo
p. 214; Peter Lewis for photograph and three cartoons pp. 222, 223; David Hamper
for photograph p. 229; Royal Life Saving Society for logo p. 289; AC Nielsen for logo
p. 296; Roy Morgan Research for logo p. 296; Shayne Hendren for interview p. 301.
Every effort has been made to trace the original source of copyright material contained
in this book. The publisher would be pleased to hear from copyright holders to rectify
any errors or omissions.
The publisher and authors wish to thank Robyn Anderson, HSIE Co-ordinator, Emmaus
Catholic College, and Maureen Anderson, Kambala School, for reading and reviewing
the text.
Acknowledgments
311
Index
accommodation
button
152
204, 205
debt collectors
campaigning
276, 281
debt security
capital
264, 295
decision making
action plans
286
activist
207
capital loss
242, 245
administrative law
6769
cases
118
decree
118
defence lawyer
60
cash
30, 123
advertising
20, 134, 136, 144, 148, 303304
302, 305
casual employment
82, 87
affirmative action
category killer
96, 109
242
chief minister
agenda
286
citizenship
aid
181182
129
amendment
286, 287
anarchy
60
appreciation
8, 12
cheques
265, 271272
Asia-Pacific Economic
Cooperation group
166, 168
assault
242, 245
assessable income
111, 112
assets
302, 305
AUSTCARE
182, 277
27, 29
118
38, 40
common law
community
community conferencing
258259
296
banner
155
billions
169
blacklist
189
blue-collar worker
82, 84
bond
189
bonds
book up
31
31, 159160
brand
broker
169, 172
browser
155, 157
budget
Budget, the
264, 265
burden of proof
312
6, 96, 294306
complementary goods
computer viruses
155, 163
conciliation
258, 259
concurrent powers
constitution
65, 68
constitutional democracy
204
constitutional law
6769
consulate
229, 230
52
271
20, 27
4,1627
council
204, 205
courts, personnel
6364
6163, 258
8, 17, 38, 43
258260
123, 126
dividends
divorce
252
domestic tourism
226, 251
domestic violence
186, 251
donkey vote
215, 216
door-to-door sales
21
double ticketing
20
download
152, 153
durable goods
duty of care
65, 69
e-commerce
152163
economic change
economic cycle
266
264, 267268
economic growth
264, 268
economic links
266267
economic output
264
economic resources
264
economics
264
economise
194
ecotourism
226
8890
electoral commissioner
215, 216
anti-discrimination
changes in
employment
awards
82, 252253
38, 82
employer associations
employers
3132
152, 153
employee entitlements
outsourcing
Commerce.dot.com
96, 102103
diversification
competition
dismissal
commission
242, 244
96, 97, 100101, 189
commercial econony
52
bankruptcy
discrimination
disputes
215
discretionary power
8, 9
159160, 299
direct marketing
Commerce
comparison shopping
banking, online
218, 219
disposable income
91
ballot paper
8, 271272
deputation
129
302, 305
depreciation
collective wants
298
balance sheet
demographics
30
comparison rate
152
207
companies
197, 198
250, 256
democracy
direct debit
defendant
direct action
backup
207, 210
63, 250, 256
204, 205
65
collateral
209211
189, 190
codification
56
169, 171
deregulation
classifieds
51, 56
30
208
civil law
8, 12
debt
Cabinet
capital gain
actus reus
privacy
104105
redundancy
91, 103
types
82, 87
enterprise
264
enterprise agreements
91, 9293
enterprise bargaining
91, 92
guarantor
guardianship
60
186, 187
legitimate
guerilla marketing
134, 138
liability
hacker
155, 157
lifestyle
96, 97
liquidity
4, 6
harassment
hidden advertising
148
entrepreneur
264, 294
hire purchase
environment
human rights
276, 278
286, 288
magistrates
63
maintenance
equity
118, 119
imports
equity investments
169, 171
impulse buying
market economy
264, 265
market research
equity loan
118, 120121
ethical investment
ethics
118, 121
exchange rates
exclusive powers
65, 68
exports
external diversification
221, 222
families
250252
family law
65, 6970, 77
Federation
215
fees
38, 40
finance
299
finances
financial advice
51, 57
52
264, 265
incorporated associations
295, 298
mass marketing
independent
207, 208
mayor
204, 205
60
media
indictable offences
individual actions
industrial disputes
mens rea
242, 245
industrial relations
82
industry sectors
834
inflation
merchantable quality
20, 25
minimum wage
91, 92
ministry
204, 205
94
minutes
286, 287
informal agreements
informal networks
189, 190
mixed economy
informal vote
215, 216
modem
152
295
morality
65, 73
inputs
insurance
264265
mortgages
181
38, 39
international aid
naming rights
134
natural justice
60
portfolio
173, 175
itinerary
global citizen
281, 282
judges
global community
166168, 282
junk mail
global investment
169172, 180
juries
global market
166167, 180
labour force
4, 8
295, 299
205206, 210, 302303
green bans
96, 107
Greens
212, 214
negligence
242, 248249
negotiation
niche marketing
non-government aid
non-profit organisations
276280, 289290
134, 138
60, 64, 242
82, 83
offences
152
265
overtime
lawyers
lay-by
Legal Aid
lease
legal capacity
60, 62
online
organisations
law
8
181, 276280
229, 235236
264, 265
land
142
non-durable goods
264, 265
gross income
1819
118
laissez-faire system
169172
286, 287
needs
labour
leadership
8, 17
152
4445, 118130, 171, 265
international
goods
155, 156
gender
166, 183
169
investment
286288
181, 182
Internet
guarantee
mediation
meetings
118120
group certificate
142
96
gearing
government
208, 282
industrial action
goodwill
interest groups
full-time employment
goals
marketing
42, 194
fringe benefits
globalisation
111, 112114
multilateral aid
142, 143
glass ceiling
income tax
motions
flexitime
franchise
income
294
focus group
8, 9
managed funds
interest
rates
financier
fixed expenses
250, 252
parliament
partnerships
part-time employment
passport
payment methods
penalty rate
242243
Index
283285
295, 299
38, 39
204, 205
297, 302
82, 86, 87
229, 230
6, 915, 630635
38, 39
313
personal deductions
111, 112
personal loan
46, 47
personal wants
petition
resolution
returns
pickets
96, 110
revenue
plaintiff
250, 256
258
policies
204, 205
political issues
207
political parties
political power
212
preferences
215, 216
preferential voting
250257
retail
207, 208
police
286
responsibilities
1113, 166
38, 40, 123, 125
302, 304
rights
250257
risk
royalties
38, 41
rules
6061
289
salary
38, 39
savings
215217
second-hand
premier
204, 205
self-employed
preselection
212, 214
self-regulation
142, 143
president
presumption of innocence
price mechanism
prices
selling
services
265
share market
266, 271272
shareholders
primary products
166, 167
prime minister
204, 205
prison
246
private companies
295, 298
prize money
41
product endorsement
134, 136137
product placement
134, 137138
product promotion
products
134
profit
property
123, 126
prosecutor
4, 8, 9
123125, 127, 170171
38, 40, 295, 298
shares
shelters
186, 188
shoplifting
244
shopping
online
sit-in
226239
agents
226, 227
insurance
229, 233
planning
226233, 235236
problems
232, 237238
treasurer
286
treaty
173
tribunals
260
unconscionable conduct
unemployment
20
unit trusts
118
134, 136137
4
229, 230
voluntary
276
voting
215217
wage rate
286287
wages
65, 7072, 74
wants
265, 268
38, 39, 91, 92, 265, 268, 269, 271
4
242, 244
warranty
website
strict liability
subsistence economy
substitute
summary offences
superannuation
sweatshop
SWOT analysis
189, 191
target markets
Commerce.dot.com
travel
warnings
197, 198
314
5, 4243
statutory rights
repossession
65
transnational corporations
166, 167,
173180, 221, 222
visas
subsidiaries
residual powers
173, 179
strikes
38, 41
169
transfer pricing
169
265, 268
traders
173
152, 153
rent
trade unions
specialized
recession
regulations
166168
specialisation
real time
279
239
trade
42, 194
statute law
65, 75
tourism, issues
221, 222
139, 221
referendum
vertical integration
standing orders
Red Cross
123
total output
variable expenses
standard of living
term deposits
276, 278
record keeping
192
186, 188
166
134, 148
tenant
spam
public relations
quotas
telemarketing
sole traders
public housing
21
83
sponsorship
286, 287
173, 179
taxation
21
295, 298
quorum
tax havens
unsolicited goods
public companies
pyramid schemes
192
38, 40
35
social security
spending
245246
166
task sharing
unskilled work
242, 243
punishment
207
smart card
publicity
198
tariffs
65
242, 247
96, 110
173
152
white-collar workers
wholesalers
166
witnesses
workers compensation
workforce flexibility
60
workplace
83
workplace disputes
workplace flexibility
91, 92
111, 114115
295, 296
83, 84
109110
83
world cities
169
152