Mobile Outlet

Training of Trainer May 2014

Training Agenda
Days
Day 1

Time

Activities

09:00 09:10

Opening

09:10 09:30

Outlet Roadmap

09:30 10:30

Pre-liminary Introduction
Goal & Objectives
Mobile Outlet Implementation
Transaction Media
User Access
Incentive Real-time calculation on Mobile Outlet

10:30 10:45

Break

10:45 - 12:00

Dompetku

12:00 13:00

Break and Lunch

SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

Training Agenda
Days
Day 1

Time

Activities

13:00 15:30

Mobile Outlet Setup and Access

Mobile Apps Installation & Setup
Mobile Apps via Mobile Browser
Mobile USSD
Mobile Outlet Menu Configuration and Setting

15.30 -16.00

Break

16.00-17:00

Mobile Apps Parameter

Add new Frontliner
Block/delete Frontliner
Change PIN
Dompetku Registration

SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

Training Agenda
Days
Day 2

Time

Activities

09:00 10:30

Mobile Apps Transactions

Main Menu
Package Activation
Electronic Reload
PPOB, Mobile Ticketing, Others

10.30 - 10.45

Break

10.45 12.00

Mobile Apps Transactions

Order Management
Product Distribution
Point and Reward Information
Program & Reward Info
Point Info
Point Redeem

12.00 13.00

Break and Lunch

13:00 14:00

Report & Monitoring

Stock Information
Balance Information
Outlet Daily Activity Report

SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

Training Agenda
Days
Day 2

Day 3

Time

Activities

15:00 15:30

Mobile USSD Transactions

Main Menu
Package Activation
Electronic Reload
Order Management
Point Reward

15:30 16:00

Break

16:00 17:00

Training Practical and examination

Review

09:00 09:30

Field Training preparation

09:30 14:00

Field Training

14:00 14:30

Break and Lunch

14:30 15:30

Review and Feedback

15:30 16:00

Break

16:20 17:00

Closing
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

Content
Mobile Outlet Preliminary Introduction
Mobile Outlet Setup and Access
Mobile Outlet Configuration and Setting Menu
Mobile Outlet Transaction & Reporting

Mobile Apps
USSD

SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

Mobile Outlet

Preliminary Introduction

Mobile Outlet ?
PULSA

Paket
Internet

Tagihan

Canvasser

SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

Goal & Objectives

Objective
New revenue stream for outlet (Outlet Loyalty)
Real-time Incentive Calculation (boost eagerness to sell Indosat product)
Customer Advocacy (boost confident to sell Indosat product)

Provide Mobile Outlet to enable

Just In Time Electronic Reload & eMoney

Just In-Time Point Reward
PPOB Service
Other Services
Customer Advocacy
Order Management
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

Implementation
Current SIS Implementation

Distributor

Canvasser

Outlet

Customer

Outlet

Front liner

Customer

Customer

Front liner

Mobile Outlet Implementation

SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

Community Loyalty
New Revenue Streams
Transparent Incentives

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10

New SIS Benefit

Indosat

Provides flexibility for Indosat to manage Sales Territory, Sales Channel, Product, Object, Salesforce, KPI, Incentive and reward,
Provides flexibility to implement incentive campaign up to frontliners,
Flexible and agile implementation of Mobile Outlet functionality updates in Outlets and Frontliners to support changes in Indosat policy,
Provides ease for Indosat to monitor sales performance, activities up to frontliners,
Real time Product Availability & Sales update from the market.
Implements geo-locking feature to manage and control distribution,
Flexible and agile implementation of SIS Wallet for Distributor, Outlets and Frontliners

Distributor

Provides flexibility for Distributor to manage Salesforce by using SIS Web or Mobile,
Provides ease for Distributor to monitor Sales activities and performance up to frontliners,
Provides ease to Salesforce to distribute and sell Indosat products.
Real time Product Availability & Sales update from the market.

Outlets
Provides flexibility for outlets to manage their agency,
Outlet loyalty
o Generate New Revenue Stream
o Real-time incentive
Provides flexibility for outlets to sell Indosat products and other services using shared balance in SIS Wallet

SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

11

Transaction Media

Android
Apps (*.apk)

Mobile
Browser

USSD Menu

1. Untuk menggunakan aplikasi berbasis Android, user Outlet terlebih dahulu melakukan instalasi *.apk.
2. Untuk penggunaan Mobile Browser tidak perlu melakukan instalasi terlebih dahulu.
3. Penggunaan USSD dengan cara mengakses *123#
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

12

User Access
# User pengguna outlet terdiri dari dua fungsi yaitu sebagai outlet owner atau sebagai frontliner.
# Setiap user (Outlet Owner/Frontliner) menggunakan user login dan PIN untuk mengakses menu dan melakukan transaksi via Mobile
Apps atau menggunakan nomor Indosat terdaftar dan PIN untuk mengakses dan melakukan transksi via menu USSD.

Outlet Owner

Frontliner

Frontliner

Frontliner

Frontliner

Frontliner

Stok produk fisik, stok voucher electronic, dan Saldo wallet yang ditransaksikan oleh Frontliner
menggunakan stok atau saldo milik outlet Owner.
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

13

Incentive Real-time Calculation on Mobile Outlet

Product
Activation
Electronic
Reload

JIT
Provisioning

PPOB

Legacy
System
Indosat

Other
Services

Deduct Balance
SMS Notification

Customer

Outlet

Deduct
Balance

Incentive
Calculation
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

SIS
Reporting
131113-Project MBS-arche ... gy-v05

14

Transaction Rules
Geolocking & Geofencing

Geofencing

Cluster Jakarta

>> 100 M
Geofencing adalah perimeter virtual pada wilayah
geografis, atau penerapan dalam MO yaitu penentuan
jarak yang diperbolehkan dalam sebuah aktivitas
transaksi dari lokasi outlet.

Outlet Jakarta
Canvasser A Jakarta

<< 100 M

Visit & Canvassing

Outlet >> 100M
Canvasser A Jakarta

Visit & Canvassing

Outlet << 100M

SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

16

GeoLocking A#

Cluster Jakarta
GeoLocking adalah pembatasan area transaksi.

B#

A# Adalah Outlet / Frontliner yang melakukan Top Up

B# Adalah Pelanggan yang di Top Up

Geolocking A# adalah transaksi (Top Up SEV &

Activation Package) ke pelanggan hanya dapat
dilakukan, apabila lokasi outlet/frontliner pada saat
melakukan Top Up berada di Sales Territory Outletnya.

Cluster Depok
A#

Customer

Frontliner Jakarta

B#

A#

Customer

Outlet Jakarta

SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

17

GeoLocking B#

Cluster Jakarta

Cluster Depok

B#
A# Adalah Outlet / Frontliner yang melakukan Top Up
B# Adalah Pelanggan yang di Top Up
Geolocking B# adalah transaksi (Top Up SEV &
Activation Package) ke pelanggan hanya dapat
dilakukan, apabila lokasi pelanggan yang di top up
berada di Sales Territory dari Outlet/Frontliner yang
melakukan Top Up.

A#
Customer

Frontliner Jakarta

B#

A#

Customer

Outlet Jakarta

SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

18

GeoLocking A# & B#

Cluster Jakarta

Cluster Depok

B#
A# Adalah Outlet / Frontliner yang melakukan Top Up
B# Adalah Pelanggan yang di Top Up

Geolocking A# & B# adalah transaksi (Top Up SEV &

Activation Package) ke pelanggan hanya dapat
dilakukan apabila lokasi outlet/frontliner pada saat
melakukan top up dan lokasi pelanggan yang di top
up berada di Sales Territory dari Outlet/Frontliner
yang melakukan Top Up.

A#
Customer

Frontliner Jakarta

B#

A#

Customer

Outlet Jakarta

SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

19

Setup & Access

Mobile Outlet

Android Application Installation #1

Pastikan setting Unknown Resouces sudah di centang pada Mobile Android

SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

21

Android Application Installation #2

# Download Aplikasi Mobile Outlet pada Url : https://training-sis.indosat.com/download/
# Install file *.apk yang sudah didownload pada Mobile Android

5
4

SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

22

Mobile Outlet via USSD

# Outlet / Frontliner terdaftar dapat mengakses Mobile

Outlet melalui USSD, menggunakan nomor Indosat yang
sudah didaftarkan sebelumnya
# Untuk menggunakan fitur Mobile Outlet via USSD,
cukup dengan tekan *249*111# , maka outlet dapat
menggunakan fitur-fitur yang ada pada USSD

*249*111#

SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

23

Parameter & Setting

Tambah Frontliner
# Fitur ini digunakan oleh Outlet Owner untuk mendaftarkan frontliner baru sebagai downlinenya
# Outlet Owner hanya dapat menambahkan Frontliner sesuai dengan batasan jumlah downline yang ditentukan oleh Indosat

SUBMIT !

Outlet Owner dan Frontliner akan menerima notifikasi SMS setelah proses tambah frontliner
berhasil dilakukan.
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

25

Hapus Frontliner
Fitur ini digunakan oleh Outlet untuk menghapus frontlinernya via Mobile Apps

Pilih Frontliner

SUBMIT !

2
1

Outlet Owner dan Frontliner akan menerima notifikasi SMS setelah proses hapus frontliner
berhasil dilakukan.
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

26

Ganti PIN
Fitur ini digunakan oleh Outlet untuk mengubah PIN user Mobile Outlet

3
Submit !!

2
1

Outlet Owner dan Frontliner akan menerima notifikasi SMS PIN baru setelah proses ganti PIN
berhasil dilakukan.
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

27

MO Menu Configuration and Setting

Fitur Mobile Outlet Menu Configurasi and Setting merupakan fungsi dimana Admin Indosat dapat melakukan perubahan dan
pengaturan terhadap tampilan pada layar utama / Home dari aplikasi Mobile Outlet.

Show/Hide

Edit Label

SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

28

Mobile Outlet Transactions via

Mobile Apps

Login
# Username & PIN mobile outlet didapatkan apabila Outlet sudah terdaftar sebagai Outlet Indosat melalui Registrasi Outlet (ONO)

SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

30

Main Menu Mobile Apps

Pada Mobile Outlet memiliki fitur-fitur yang dapat memudahkan outlet untuk melakukan transaksi penjualan produk indosat ke
pelanggan, fitur PPOB untuk berbagai macam pembayaran serta informasi reward insentif program secara langsung,
Berikut menu-menu yang terdapat pada mobile outlet :

- Penjualan Kartu Perdana

- Penjualan Voucher Fisik
- Aktivasi Paket (Add On)
- Pulsa Isi Ulang
- PLN Token
- PLN Bill Payment
- PAM Bill Payment
- TV Cable Payment
- Voucher Games Online
- eMoney Top Up & Remittance

- My Point
- Point Redeem
- Reward Program
- My Stock
- My Saldo
- Product Request SP & Voucher
- Daily Report
- Change PIN
- Ticketing
- Cust. Experience Monitoring
- Complaint Handling
- Catch Up

SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

31

Penjualan Kartu Perdana

Fitur ini digunakan oleh outlet untuk melakukan pencatatan penjualan kartu perdana ke pelanggan melalui Mobile Outlet yang
merupakan stock outlet.

Submit

Insentif terhadap penjualan Kartu Perdana Indosat akan diberikan kepada

lokasi Outlet terkahir berdasarkan distribusi yang dilakukan oleh distributor
binaannya. Outlet harus memastikan setiap detail pembelian kartu perdana
dari distributor binaannya.
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

32

Penjualan Voucher Fisik

Fitur ini digunakan oleh outlet untuk melakukan pencatatan penjualan voucher fisik ke pelanggan
Indosat maupun non-Indosat

3
1

Submit

# Penjualan Voucher fisik Indosat mencatat penjualan berdasarkan detail Serial Number
Voucher yang dijual kepelanggan
# Penjualan Voucher fisik Non-Indosat mencatatan penjualan berdasarkan denom serta
jumlah Voucher fisik yang dijual ke pelanggan
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

33

Aktivasi Paket
Fitur ini digunakan oleh outlet / frontliner untuk melakukan penjualan paket Add On Indosat paket data
internat, paket SMS ataupun paket Voice ke pelanggan Indosat.

Submit !!

# Transaksi Aktivasi paket akan mengurangi saldo Dompetku Outlet.

# Outlet akan menerima informasi Insentif Program secara langsung apabila Outlet
mengikuti Program Incentive Indosat yang berlaku.
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

34

Pulsa Elektronik
Fitur ini digunakan oleh outlet / frontliner untuk melakukan transaksi top up pulsa kepada pelanggan Indosat maupun
pelanggan Non Indosat.

3 Submit

# Transaksi Top Up pelanggan Indosat akan mengurangi saldo SEV Outlet.

# Transaksi Top Up pelanggan Non Indosat akan mengurangi saldo Dompetku Outlet.
# Outlet akan menerima informasi Insentif Program secara langsung apabila Outlet
mengikuti Program Incentive Indosat yang berlaku.
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

35

PLN Token
Fitur ini digunakan oleh outlet untuk melakukan transaksi penjualan Token PLN untuk pelanggan PLN prabayar

Submit

# Transaksi PLN Token akan mengurangi saldo Dompetku Outlet.

# Outlet akan menerima notifikasi SMS berupa Kode Token PLN untuk pelanggan.
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

36

eMoney Top Up & Remittance (DompetKu)

Fitur ini digunakan oleh outlet untuk melakukan setor uang ataupun tarik uang terhadap pelanggan DompetKu
# Setor uang dapat dilakukan terhadap pelanggan Reguler dan Premium
# Tarik uang hanya dapat dilakukan terhadap pelanggan Premium

Submit

2
1

# Transaksi Setor uang akan mengurangi Saldo dompetku Outlet dan menambahkan saldo dompetku pelanggan
3
# Transaksi Tarik uang akan menambahkan Saldo dompetku Outlet dan mengurangi saldo dompetku pelanggan
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

37

Tagihan PLN
Fitur PPOB yang digunakan untuk melakukan pembayaran tagihan bulanan pelanggan PLN paskabayar
berdasarkan ID / Nomor meter pelanggan

Submit

# Transaksi Tagihan PLN akan mengurangi saldo Dompetku Outlet sesuai nominal tagihan.
# Outlet akan menerima bukti transaksi hasil pembayaran PLN paskabayar
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

38

Tagihan PDAM
Fitur PPOB yang digunakan untuk melakukan pembayaran tagihan bulanan
pelanggan PDAM berdasarkan ID pelanggan

Submit

# Transaksi Tagihan PDAM akan mengurangi saldo Dompetku Outlet sesuai nominal tagihan.
# Outlet akan menerima bukti transaksi hasil pembayaran PDAM.
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

39

Tagihan Telepon
Fitur PPOB yang digunakan untuk melakukan pembayaran tagihan bulanan
Pesawat Telepon (PSTN) dan Telkom Group berdasarkan Nomor / ID pelanggan

Submit

2
1

# Transaksi Tagihan Telepon akan mengurangi saldo Dompetku Outlet sesuai nominal tagihan.
# Outlet akan menerima bukti transaksi hasil pembayaran Telepon / Telkom Group.
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

40

Tagihan TV Berbayar
Fitur PPOB yang berfungsi untuk melakukan pembayaran tagihan bulanan TV
Berbayar ID pelanggan

Submit

2
1

# Transaksi Tagihan TV Berbayar akan mengurangi saldo Dompetku Outlet sesuai nominal tagihan.
# Outlet akan menerima bukti transaksi hasil pembayaran tagihan TV berbayar
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

41

Permintaan Saldo
Fitur ini digunakan oleh outlet untuk melakukan permintaan Saldo SEV /
Dompetku yang ditujukan kepada Distributor Pembina

Transaksi ini akan menjadi notifikasi dan agenda dari salesforce external /
Distributor pembinauntuk ditindak lanjuti
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

42

USSD

Point & Reward Information

Poinku
Fitur ini digunakan oleh outlet untuk melihat pencapaian poin insentif diperoleh pada suatu Program
Incentive Indosat yang diikuti. berdasarkan transaksi / kegiatan yang dilakukan oleh Outlet.

SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

44

Info Program
Fitur ini digunakan oleh outlet untuk mengetahui informasi Program Incentive yang sedang berlangsung.

SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

45

Penukaran Poin
Fitur ini digunakan oleh outlet untuk melakukan penukaran poin insentif yang sudah diperoleh pada suatu
Program Incentive Indosat yang diikuti.

Submit

2
1

# Poin yang ditukarkan menjadi Balance SEV / Dompetku / Kupon Undian akan ditukar secara langsung
# Poin yang ditukarkan menjadi Merchandise akan ditindaklanjuti oleh Tim Sales Area Indosat.
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

46

USSD

Reporting

SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

47

Stock Report
Fungsi ini digunakan oleh Outlet Owner & Frontliner untuk mengetahui stok produk fisik,
balance SEV dan balance Dompetku produk tertentu yang dimilikinya

2
1

SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

48

Canvasser Activity

SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

49

Registrasi Outlet
Cluster Jakarta

Cluster Bekasi
[X] Registrasi Outlet Bekasi

Submit Registrasi
Outlet

Canvasser Input Data

Outlet

Outlet Melakukan Tanda Tangan

Melalui Mobile Apps milik Canvasser

Canvasser A Jakarta

Outlet Baru Bekasi

Canvasser A Jakarta

Outlet Baru Jakarta

# Canvasser hanya dapat mendaftarkan outlet-outlet baru sesuai dengan batas Clusternya
# Canvasser diharuskan mengcapture Foto Outlet dan Foto KTP serta mendapatkan tanda tangan
electric Outlet Owner melalui Mobile Apps Canvasser.
# Outlet harus memiliki 1 Nomor Indosat Active yang belum didaftarkan.
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

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Sell In With Token via Mobile Outlet

Transaksi Sell In Canvasser hanya dapat ditransaksikan menggunakan Token yang bisa
didapatkan melalui Outlet sebagai bukti serah terima barang serta dilakukan sesuai pada
lokasi Outletnya

Geofencing Outlet Jakarta

4

Submit Sell In menggunakan

Respon Token dari Outlet

Canvasser menginfokan No Token ke Outlet

Canvasser A Jakarta

Generate New Token via

Mobile Outlet / USSD

Outlet Jakarta

Outlet menginfokan Respon Token terbaru

Insentif terhadap penjualan Kartu Perdana Indosat akan diberikan kepada

lokasi Outlet terkahir berdasarkan distribusi yang dilakukan oleh distributor
binaannya. Outlet harus memastikan setiap detail pembelian kartu perdana
dari distributor binaannya.
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

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Balance Request
Transaksi Balance Request digunakan untuk menambahkan Saldo SEV serta Dompetku
Outlet yang dilakukan oleh Canvasser dan di Approval oleh Distributor

Canvasser Balance Request

SEV / Dompetku di Outlet

Canvasser

Outlet Jakarta

Verifikasi serta Approval

permintaan Balance Request

Spv/ Admin Distributor

Notifikasi SMS Saldo bertambah

# Saldo SEV / Dompetku Outlet akan bertambah setelah dilakukan Approval

oleh Admin Distributor
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

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USSD

Mobile Outlet Transactions via

USSD

Main Menu - USSD

Pada Mobile Outlet memiliki fitur-fitur yang dapat memudahkan outlet untuk melakukan transaksi
penjualan produk indosat ke pelanggan serta informasi reward insentif program secara langsung,
Berikut menu-menu yang terdapat pada mobile outlet via USSD :

SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

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Penjualan Kartu Perdana

Fitur ini digunakan oleh outlet untuk melakukan pencatatan penjualan kartu perdana ke pelanggan melalui Mobile Outlet yang
merupakan stock outlet.
1

Insentif terhadap penjualan Kartu Perdana Indosat akan diberikan kepada lokasi Outlet terkahir
berdasarkan distribusi yang dilakukan oleh distributor binaannya. Outlet harus memastikan setiap
detail pembelian kartu perdana dari distributor binaannya.
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

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Aktivasi Paket
Fitur ini digunakan oleh outlet / frontliner untuk melakukan penjualan paket Add On Indosat paket data
internat, paket SMS ataupun paket Voice ke pelanggan Indosat.

# Transaksi Aktivasi paket akan mengurangi saldo Dompetku Outlet.

# Outlet akan menerima informasi Insentif Program secara langsung apabila Outlet
mengikuti Program Incentive Indosat yang berlaku.
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

131113-Project MBS-arche ... gy-v05

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Pulsa Elektronik
Fitur ini digunakan oleh outlet / frontliner untuk melakukan transaksi top up pulsa kepada
pelanggan Indosat maupun pelanggan Non Indosat.

# Transaksi Top Up pelanggan Indosat akan mengurangi saldo SEV Outlet.

# Transaksi Top Up pelanggan Non Indosat akan mengurangi saldo Dompetku Outlet.
# Outlet akan menerima informasi Insentif Program secara langsung apabila Outlet
mengikuti Program Incentive Indosat yang berlaku.
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

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Permintaan Produk
Fitur ini digunakan oleh outlet untuk melakukan permintaan Produk fisik (Kartu
Perdana dan Voucher Fisik) yang ditujukan kepada Distributor Pembina

Transaksi ini akan menjadi notifikasi dan agenda dari salesforce external /
Distributor pembinauntuk ditindak lanjuti
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

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Permintaan Saldo
Fitur ini digunakan oleh outlet untuk melakukan permintaan Saldo SEV /
Dompetku yang ditujukan kepada Distributor Pembina

Transaksi ini akan menjadi notifikasi dan agenda dari salesforce external /
Distributor binaan untuk ditindak lanjuti
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

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Poinku
Fitur ini digunakan oleh outlet untuk melihat pencapaian poin insentif diperoleh pada suatu Program
Incentive Indosat yang diikuti. berdasarkan transaksi / kegiatan yang dilakukan oleh Outlet.

Outlet / frontliner akan menerima notifikasi SMS pencapaian Poin insentif yang sudah
didapatkan pada Program Incentive Indosat yang diikuti
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

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Info Program
Fitur ini digunakan oleh outlet untuk mengetahui informasi Program Incentive yang sedang berlangsung.

Outlet / frontliner akan menerima notifikasi SMS Info Program Incentive Indosat yang
sedang berlangsung
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

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Penukaran Poin
Fitur ini digunakan oleh outlet untuk melakukan penukaran poin insentif yang sudah diperoleh pada suatu
Program Incentive Indosat yang diikuti.

# Poin yang ditukarkan menjadi Balance SEV / Dompetku / Kupon Undian akan ditukar secara langsung
# Poin yang ditukarkan menjadi Merchandise akan ditindaklanjuti oleh Tim Sales Area Indosat.
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

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Tambah Frontliner
# Fitur ini digunakan oleh Outlet Owner untuk mendaftarkan frontliner baru sebagai downlinenya
# Outlet Owner hanya dapat menambahkan Frontliner sesuai dengan batasan jumlah downline yang ditentukan oleh Indosat

*249*111#

Outlet Owner dan Frontliner akan menerima notifikasi SMS setelah proses tambah frontliner
berhasil dilakukan.
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

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Hapus Frontliner
Fitur ini digunakan oleh Outlet untuk menghapus frontlinernya via USSD

*249*111#

Outlet Owner dan Frontliner akan menerima notifikasi SMS setelah proses hapus frontliner
berhasil dilakukan.
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

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Ganti PIN
Proses Ganti PIN via USSD

*249*111#

Outlet Owner dan Frontliner akan menerima notifikasi SMS PIN baru setelah proses ganti PIN
berhasil dilakukan.
SNG

This document is for internal purpose only. It is confidential and is not a public document. If the information is given to the public before made public by the
company, it can affect investment decision and can be categorized as misleading information.

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Thank You