Mobile PoS-iCMP

Card Reader

PINpad Installation
and User Guide

The Paymate OnTheGo service is provided by Flexi Online Pty Ltd

Contents
1. Introduction

1.1
The PINpad hardware iCMP PINpad
1.1.1 iCMP PINpad

2.

5
5

The PINpad

2.1 iCMP
2.2
iCMP PINpad features
2.3
The iCMP Keypad
2.4 Display
2.4.1 Adjusting the contrast
2.4.2 Status header
2.5
Card readers
2.5.1 Magnetic stripe reader (MSR)
2.5.2 Smart card reader

3.

3.1
3.2
3.2.1
3.2.2
3.3
3.4

6
7
8
9
9
10
12
12
12

Installation 13

Battery - iCMP
Charging the battery
Power supply
USB Cable Connection
Positioning the PINpad
Power on / off

4. Pairing PINpads with External

3 rd Party Apple and Android Devices

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4.1 
How to pair iCMP PINpad with external
3rd party Apple or Android device
4.1.1 Pair iCMP with an Apple device
4.1.2 Pair iCMP with external 3rd party Android device
4.2
Changing the activated PINpad
4.3
PINpad screen flow BT Pairing process
4.3.1 How to access Bluetooth Pairing function
4.3.2 How to modify iOS Comms Mode parameter setting

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4.3.3  How to pair PINpad with supported external 3rd Party Apple
or Android device
4.3.3.1 Pair PINpad with Apple (iOS) device
4.3.3.2 Pair PINpad with Android (Other OS) device
4.3.3.3 Failed Pairing Apple (iOS) and Android (Other OS) devices
4.3.3.5 PINpads IDLE display
4.3.3.6 How to select a previously paired device
4.3.3.7 How to remove a paired device from PINpad
4.3.3.8 How to remove a paired PINpad from external 3rd party device

4.4

LED operation status

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32
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34

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5. Initialisation with Bank Host

and TMS Logon

36

6.

37

5.1 iCMP + Android device - Initialisation

5.2 iCMP + Android device TMS Logon
6.1
6.2

PINpad Maintenance

Cleaning procedures
Transport and storage

36
36
37
37

7.
Trouble Shooting

38

8. Recommendations

39

8.1 Safety
8.2
Security of your PINpad

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1. Introduction
This document provides an overview
of the Ingenico Compact Mobility
Payment iCMP PINpad.

1. Introduction

External 3rd Party Device

iCMP

1.1.1 iCMP PINpad

Apple Products:
iPhone 4

iPhone 5

iPod Touch 4

iPod Touch 5

The iCMP PINpad is an affordable new

addition to Ingenicos Mobility range.

iPad

These devices allow mobile

merchants to convert their Apple or
Android smart phones and tablets into
a powerful and secure PoS solution.

SmartPhone

Tablet

PINpad is a secure EMV Chip and PIN

mobile payment solution that is used
with an external Apple or Android
device configured as the PoS.

The table below provides a matrix of

3rd party external device compatible
with the iCMP PINpad.

1.1 The PINpad hardware iCMP PINpad

The iCMP unit comprises the following elements:
1. iCMP
2. Lithium-ion Battery (Factory fitted)
3. mUSB connection cable to charge battery

Android Products:

The iCMP PINpad uses Bluetooth v 2.0

to pair with the 3rd party devices.

mUSB A/B Cable

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2. The PINpad

2. The PINpad

2.2 iCMP PINpad features

2.1 iCMP

iCMP Right View

iCMP Front View

iCMP Left View

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1. Magnetic Stripe Reader

2. Graphic Display
3. Wrist strap tether point
4. Programmable Function/Softkeys
5. Keypad

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6.
7.
8.
9.

LEDs for contactless (optional)

ON Button
USB Connector
ICC Smart Card Reader

2. The PINpad

2. The PINpad

2.3 The iCMP Keypad

2.4 Display

The iCMP PINpad has a standard keypad layout

of 16 keys plus 4 function capacitive touch keys.

The iCMP PINpad is supplied with a monochrome

LCD display screen; 128 x 64 pixels and illuminated
with white light.

Menu Navigation [F] softkeys

[F] - Function key
Red - Cancel key
Yellow Clear key
Green - Enter key

2.4.1 Adjusting the contrast

Alpha/Numeric keypad

To increase or decrease the contrast of the characters displayed on screen,

press simultaneously on the [-] key and [F2] key in order to decrease the
contrast, or the [-] key and [F3] key in order to increase.
Continue pressing these keys until the preferred setting is achieved.

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2. The PINpad

2. The PINpad

2.4.2 Status header

When the PINpad is powered on and is in the IDLE state the OS displays the
Status Header bar consisting of 2 lines.
An example of what may be displayed is outlined in the table below:

Icon Displayed

Description

Icon Displayed

Description

Line 1

Pairing iCMP with Android device

Battery Condition/Status

Bluetooth pairing
Not installed.
BLUETOOTH
E892A445C347

Fully charged.

12 digit MAC address of external Android

device displayed following successful
Bluetooth pairing.
MAC address will not contain : separator.

Fully discharged.

Antenna icon flashes until a successful

Bluetooth connection with an external 3rd
party device established.

Partially charged or being charged-up.

While battery is charging an animated
charge bar is displayed below the battery
icon until battery is fully charged.

Once established icon remains static.

Line 2
System state

Power supply
Displays when PINpad is connected to a
supported power source:
USB,
PSU,
Charging cradle.

dd/mm/yyyy

Current system date

hh:mm:ss

Current system time

Valid keys are present

Pairing iCMP with 3rd party Apple (iOS) device

Bluetooth connection ready but not
established. Icon will flash continuously
until iCMP and 3rd party Apple device
are paired.

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2. The PINpad

3. Installation

2.5 Card readers

3.1 Battery - iCMP

The iCMP PINpad is equipped with a Magnetic Stripe Reader (MSR), Smart Card
(ICC Chip) reader.

The iCMPs battery is factory fitted and is inaccessible to the Merchant or

Service Provider. When the battery is no longer able to hold its charge it cannot
be replaced.

When a transaction command request is received, all supported card readers

for the transaction will be activated.
2.5.1 Magnetic stripe reader (MSR)

Also the PINpad is not repairable and should it be damaged it will need to be
replaced by the Merchant.
Any attempt to remove or replace the iCMPs battery will destroy the PINpad
and result in any warranty being voided.

The iCMPs magnetic stripe card

reader is located at the top of the
PINpad. The card should be swiped
through the card reader freely and
without hesitation.

3.2 Charging the battery

The magnetic stripe should face up

and against the side of the card reader
for correct reading.

Before using the iCMP for the first time, charging is required for approximately
three hours.

The MSR is a bi-directional card

reader that will read the card
data when swiped in either
direction and is able to read
the 3 tracks simultaneously.

3.2.1 Power supply

A battery indicator is provided on the iCMP screen, indicating the level of charge
held and is animated during the charging process.

2.5.2 Smart card reader

The ICC card reader is located at
the front of the PINpad below the
keyboard. When a card is inserted,
it remains visible to the cardholder.
Insert ICC card with the chip facing
up, leave the card in place while the
transaction is being processed.
Only remove the ICC card when
PINpad prompts to do so.

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3. Installation

3. Installation

3.2.2 USB Cable Connection

3.3 Positioning the PINpad

The mUSB connector on the iCMP PINpad is located on the right hand side of
the PINpad, below the ON button, in line with the function keys. Use the USB
cable supplied to charge the iCMP from a computers USB port or with a USB
power adaptor plug from the mains supply.

Keep the PINpad away from any heat source and protected from dust,
vibrations and electromagnetic radiations (away from video PINpads, PC,
anti-shoplifting barriers).

Insert the mUSB connector on the USB cable, into the mUSB port as shown
below. Connect the USB/A connector into the computers USB port or the
mains power adaptor plug.

3.4 Power on / off

ON button

mUSB type
B port

To power ON the PINpad, press the button on the right hand side in line with
the bottom of the display screen.
To power OFF the PINpad, press dash [-] key + yellow [Clear] key
simultaneously.
In the PINpads menu structure there are 2 configurable parameters that
conserve battery power:
1. Standby Mode or Sleep mode.
2. Eco Mode which powers the PINpad off.
When the preset timeout is reached the PINpad will power-down and display
the Commonwealth Bank logo before the screen goes blank.

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4. Pairing PINpads with External

3 rd Party Apple and Android Devices

4. Pairing PINpads

PINpads can be interfaced with an

Apple (iOS), or Android (Other OS)
compatible PoS application.

4.1 How to pair iCMP PINpad

with external 3rd party Apple or
Android device

4.1.1 Pair iCMP with an Apple device

Before the iCMP PINpad can perform

Financial Transactions it is necessary
to pair PINpads with the following
supported external hardware:

The PINpad is paired with a

compatible external 3rd party device
using the Bluetooth connection.

For all compatible Apple devices the iOS Comms Mode parameter configured
in the PINpad must be changed from the default setting OFF to ON.

1. Apple device (iOS)

2. Android device (Other OS)

For hardware type iCMP the PINpad is

supplied with the iOS Comms Mode
set to OFF as the default setting.

It may also be necessary to

reconfigure the iOS Comms Mode in
the PINpad.

Note: It will be necessary to change

this parameter when pairing with an
Apple iOS device.

The iCMP PINpad is supplied with

the default iOS Comms Mode set to
OFF for pairing with Android (Other
OS) 3rd party devices.

The following sections describe how

to set-up the PoS before initiating the
Pairing Process:

For PINpad prompts and screen displays refer to section 4.3~PINpad screen flow
BT Pairing process.

If PINpad was previously configured and paired to an Android device it will also
be necessary to re-configure this parameter to ON for use with an external
3rd party Apple device.
To pair an external 3rd party Apple device with the iCMP PINpad type:
1. Load the Paymate application in the Apple device
2. Check and Modify the default iOS Comms Mode to ON if required.
3. Enable
on the external 3rd party Apple device:
From Home page select <Settings> option. When Settings menu is
displayed select <General> option.
When General menu is displayed set to discoverable mode by turning
Bluetooth connection ON.

During Terminal Configuration

when pairing an external Apple
device with the iCMP PINpad it will
be necessary to modify the PINpads
iOS Comms Mode from the default
setting to ON.

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4. Pairing PINpads

4. On enabling Bluetooth connection the Apple device will display discovered
devices:

Select the PINpad to be paired to the 3rd party Apple device from the
discovered Devices listed.

4. Pairing PINpads

5. Enter the 16 digit PIN Code

displayed by the iCMP, see section

4.3.3.1~Pair PINpad with Apple (iOS)

device:

PIN Entry prompt will remain

displayed waiting for entry
of 16 digit PIN Code.

6. On entry of the PIN Code

the PINpad will complete the
Bluetooth Pairing process. Refer
to section 4.3~PINpad screen flow
BT Pairing process.

When discovered select iCMP nnnnnnnn, ensuring that the serial

number relates to the PINpad to be paired.

7. When successful pairing is

achieved launch Paymate and
manager reader settings to
connect to paired device.

Notes: External 3rd party devices will discover all

enabled devices.
When discovered PINpad details will be displayed as iCMP nnnnnnnn, which
represents the last 8 digits of the PINpads serial number.
The serial number is located on the back of the iCMP.

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4. Pairing PINpads

4.1.2 Pair iCMP with external 3rd party Android device

For PINpad prompts and screen displays refer to section 4.3~PINpad screen flow

BT Pairing process.

The iCMP PINpad is supplied with the iOS Comms Mode parameter set to
OFF as the default setting which supports pairing with an external 3rd party
Android device.
If PINpad was previously configured and paired to an Apple device it will also be
necessary to re-configure this parameter to OFF.
It is suggested that Merchant should contact their Support HelpDesk for
guidance with the pairing process.
To pair an external 3rd party Android device with the iCMP PINpad:
1. Load the Paymate application in the Android device

4. Pairing PINpads

6. Activate PINpad by touching [OK]

button.

7. Enter 16 digit PIN Code displayed

on the PINpad to complete pairing
process.
Note: Ignore Try 0000 or 1234.
PIN Code must be the 16 digit code
displayed by the PINpad in step 13.
8. PINpad pairing failed:

P
 IN Code entered incorrectly
or PIN Code entry screen on
Android device has timed out.

T
 ouch search button to search
for a new PINpad.

R
 eset PINpad to Discover Mode
and obtain the new PIN Code
generated.

2. B
 efore starting the pairing process open Paymate application and enter the
settings menu
3. F
 rom the Paymate settings menu select manage readers then touch the
button pair with new device and accept move intos devices Bluetooth
setting menu
4. A
 t this point set the PINpad to Discover Mode and display the PIN Code
prompt. Refer to section 4.3.3.2~Pair PINpad with Android (Other OS) device.
5. W
 hen a discoverable PINpad is detected its details are displayed by the
external 3rd party device:
Touch PINpad details or similar to pair.

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A
 ndroid device prompts you
to accept selected device and
displays iCMPs Bluetooth name.

9. Successful pairing.
10. PoS UI display:

T
 he status of the Android device
is now indicated by the green bar
below the PoS function menu
which means that the external
3rd party device is Ready and
the PINpad is Connected.

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4. Pairing PINpads

4. Pairing PINpads

4.2 Changing the activated PINpad

4.3 PINpad screen flow BT Pairing process

In the Paymate application, under the setting menu, under Manager Readers.

This section describes the PINpad display screen flow during the
Bluetooth Pairing process.
4.3.1 How to access Bluetooth Pairing function
PINpad Display

Response
When PINpad is in Sleep Mode the screen will either
be blank or displaying the CBA logo Commonwealth.
In this state the PINpad needs to be powered-on.
Press the ON button located on the right hand side,
above the mUSB power connector.
Note: Keypad is disabled when PINpad is in Sleep
Mode and will need to be Woken-up and in the
IDLE state before being able to process Financial
Transactions from the PoS.
When CBA logo is displayed and the PINpad is
powered-on it will perform internal system checks
before entering the IDLE state.
On power-up of PINpad when the screen is blank the
software application version detail is also displayed.
Once PINpad is in the IDLE state touch the [F] key to
access the CBA EFTPoS menu.

Select option 2.Terminal from menu displayed by

touching the [2] key.

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4. Pairing PINpads

PINpad Display

4. Pairing PINpads

Response

4.3.2 How to modify iOS Comms Mode parameter setting

PINpad will prompt for password entry. Enter the 6

digit Manager Password and touch [Enter] key.

As part of the process to Pair an external 3rd party device with the iCMP
PINpad it is recommended that the iOS Comms Mode parameter setting is
checked to make sure it supports the device being paired.

On each key stroke PINpad will display an asterisk *.

Where Manager Password has not been set-up in the
PINpad e.g. initial RSA Logon with CBA Host has not
been performed, enter [0] [0] [0] [0] [0] [0] (6 zeroes)
then the [Enter] key.
Note: Manager Password is assigned by the
Merchant during the initial RSA Logon and is stored
on the CBA Host and in the PINpad. If you cant
remember the Password you will need to contact
your HelpDesk to request CBA to reset Password
function.

The iOS Comms Mode parameter setting will need to be changed in the
PINpad where:
Initial pairing of an Apple device to a new iCMP PINpad is required.
External 3rd Party Device, an Apple, Android or a Windows device, was
previously paired and current parameter setting is not compatible with the
new device.
The PINpad flow, detailed below, is used to check or modify the iOS Comms
Mode parameter setting.

Touch [F4] key to display page 2 or touch [5] key to

access Bluetooth function.

Response
The setting for this parameter must be modified
when external 3rd party device is being replaced by
one with a different Operating System (OS):

Touch:

ON = Apple (iOS) select this option

[5] key to access Bluetooth function,

OFF = Android or Windows (Other OS) select this

option.

The CBA Functions Menu offers 5 options, select the

Bluetooth option [5] displayed below on page 2.

PINpad Display

[F1] key will take you back to previous page.

When Bluetooth menu is displayed select required
option to:

If setting is correct touch the [F1] or [F2] key that

corresponds to the nnn value.

1. pair PINpad with supported external Bluetooth

printer (Pairing process is detailed in Chapter 5,
section 5.3),

nnn = Current setting.

2. pair PINpad with a supported 3rd party Apple or

Android device,
3. enable or disable the Apple iOS Comms mode.

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4. Pairing PINpads

4.3.3 How to pair PINpad with supported external 3rd Party Apple
or Android device
This section describes how to initiate the Bluetooth Pairing function. Navigate
to the Bluetooth function menu and follow the steps detailed below:
PINpad Display

4. Pairing PINpads

4.3.3.1 Pair PINpad with Apple (iOS) device

Refer to section 4.1.1~Pair iCMP with an Apple device.
Before proceeding with the Pairing process ensure that the iOS Comms Mode
parameter is set to ON.
Note: The Pairing process will fail if this parameter is not correctly set for the
device you are attempting to pair PINpad with.

Response
When Bluetooth menu is displayed select
required option to:
1. pair PINpad with supported external
Bluetooth printer (Pairing process is
detailed in Chapter 5, section 5.3),
2. pair PINpad with a supported 3rd party
Apple or Android device,

To initiate search for discoverable Bluetooth enabled iOS devices navigate to

the BT Pairing menu and select Pair Devices (iOS) option by touching [1] key
or highlighting by using arrow keys and touching [Enter] key.
PINpad Display

Response
When down arrow is displayed touch the [F2]
key to scroll down the menu to highlight option
1 then touch [Enter] key to access the function

3. enable or disable the Apple iOS Comms

mode.

or touch [1] key.

When down arrow is displayed touch the

[F2] key to scroll down the menu to highlight
the required option then touch [Enter] key to
access the function.

When Available Devices screen is displayed

touch [0] key to initiate discovery search.

Or touch [n] key that corresponds with

required option.
When up arrow is displayed touch the [F3]
key to scroll up through the menu.

PINpad will display this message while

searching for discoverable Bluetooth enabled
iOS devices.

Option [5] when selected displays the

PINpads Bluetooth name i.e <iCMPnnnnnnnn>.

Displayed for approximately 10 seconds. If a

device i not discovered PINpad re-displays
previous screen prompt to search for devices.
If search failed to identify target device you
should check if this device is in discoverable
mode.
Repeat process until the target Apple iOS device
is detected.

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4. Pairing PINpads

PINpad Display

Response
When discoverable devices are detected PINpad
will display a screen similar to this.
Use arrow key to scroll down and highlight the
target Apple (iOS) device and touch [Enter] key,
or touch the option number [n] key to start the
Pairing process.
PIN Code prompt is displayed for approximately
60 seconds to allow entry of the PIN Code in
the external 3rd party Apple device. (Insert XRef
steps 7 & 8 PoS/Apple device pairing). At this
point the PINpad is in Discovery Mode.

4. Pairing PINpads

4.3.3.2 Pair PINpad with Android (Other OS) device

Refer to section 4.1.2~Pair iCMP with external 3rd party Android device.
Before proceeding with the Pairing process ensure that the iOS Comms Mode
parameter is set to OFF.
Note: The Pairing process will fail if this parameter is not correctly set for the
external 3rd party device you are attempting to pair with the PINpad.
Navigate to the Bluetooth function menu and follow the steps detailed below:
PINpad Display

Response
When down arrow is displayed touch the [F2] key
to scroll down the menu to highlight option 2 then
touch [Enter] key to access the function
or touch [2] key.

<Serial Number> = Last 8 digits of the serial

number located on the label affixed to back of
the PINpad.

PIN Code prompt is displayed for approximately 60

seconds to allow entry of the 16 digit PIN Code in the
external 3rd party device.
At this point the PINpad is in Discovery Mode.
If this screen times out you will need to return to the
Available Devices function and retrieve a new PIN
Code.
<Serial Number> = Last 8 digits of the serial number
located on the label affixed to back of the PINpad.
<3rd party device name> = is the name that has been
given to the external 3rd party device which is found
in the devices Bluetooth settings.

<3rd party device name> = is the name that

has been given to the external 3rd party device
which is found in the devices Bluetooth settings.
Following PIN Code prompt timeout,
successful or failed Pairing attempts PINpad
will return to the BT Pairing menu.
If necessary retry Pairing process by selecting
iOS option until required External 3rd Party
Device is discovered.
A new PIN Code is generated by the PINpad
each time Pairing process is attempted.

Following PIN Code prompt timeout, successful or

failed Pairing attempts PINpad will return to the BT
Pairing menu.
If necessary retry Pairing process by selecting iOS
option until required External 3rd Party Device is
discovered.
A new PIN Code is generated by the PINpad each
time Pairing process is attempted.

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4. Pairing PINpads

4.3.3.3 Failed Pairing Apple (iOS) and Android (Other OS) devices
PINpad Display

4. Pairing PINpads

4.3.3.5 PINpads IDLE display

Following successful pairing with an Apple or an Android device and the PINpad
returns to its IDLE state it displays the status of the Bluetooth connection.

Response
Displays for approximately 1 second before returning
to the BT Pairing menu when:
PINpads PIN code screen timed out, or
PIN Code entered incorrectly, or
PIN Code entry screen on the external 3rd party
device times out.

PINpad Display

Response
Following successful pairing with an Android device the
PINpads Status Line displays:

When down arrow is displayed touch the [F2] key

to scroll down the menu.

12a34567b8cd =

B
 luetooth details (MAC Address) from
the paired 3rd party external device.

If Pairing process failed PINpad re-displays page 1

of the BT Pairing functions with <0 Print pairing
info> option highlighted.

Repeat Pairing process by selecting option [1] iOS

or option [2] Other OS until required External 3rd
Party Device is discovered.

Following successful pairing with an Apple (iOS) device

the PINpads Status Line displays:

Touch [Cancel] key to cancel back to the IDLE state.

Response
iCMP and PINpad has successfully paired with the
target External 3rd Party Device.

=B
 luetooth antenna which flashes until
successful connection is established.
Once established icon remains static.

= Battery power level icon

= Bluetooth connection is ready but not

established with 3rd party external Apple
(iOS) device.

= Bluetooth connection established on

successful pairing with Apple (iOS) device.

4.3.3.4 Successful Pairing Apple (iOS) and Android (Other OS) devices
PINpad Display

= Battery power level icon

Note: If PINpad is also paired with an Android

(Other OS) device the Status Line will also shows
details of the last paired Android device.

PINpad displays this message for approximately 1

second before returning to the BT Pairing Menu.
Touch [Cancel] key to return to the IDLE state.
When down arrow is displayed touch the [F2] key
to scroll down the menu.
If Pairing process is successful PINpad re-displays
page 1 of the BT Pairing functions with <0 Print
pairing info> option highlighted.
Touch [Cancel] key to cancel back to the IDLE state.

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4. Pairing PINpads

4.3.3.6 How to select a previously paired device

4. Pairing PINpads

PINpad Display

If the device that a PINpad is required to be connected to was previously paired

with the PINpad and has not been removed the BT Pairing Select Device
function is used.

<Serial Number> = Last 8 digits of the serial number

located on the label affixed to back of the PINpad.
<3rd party device name> = is the name that has been
given to the external 3rd party device which is found in
the devices Bluetooth settings e.g. HTC Ingenico 1.

You will need to navigate to the PINpads BT Pairing function and access the
external 3rd party devices Bluetooth Settings.
PINpad Display

Response
Navigate to the BT Pairing menu. See section ##
How to access Bluetooth Pairing function.
Using the [F2] key scroll down to menu option 3, or
touch [3] key.
If Pairing process failed PINpad re-displays page 1
of the BT Pairing functions with <0 Print pairing info>
option highlighted.

Response

4.3.3.7 How to remove a paired device from PINpad

The iCMP PINpad is capable of being paired with up to 6 external 3rd party
devices and 1 external printer. It is advisable to remove external 3rd party devices
that are no longer being used as follows:
PINpad Display

Repeat Pairing process by selecting iOS option until

required external 3rd party device is discovered.

Response
Navigate to the BT Pairing menu. See section ##
How to access Bluetooth Pairing function. See section
## How to access Bluetooth Pairing function.
Use arrow [F3] key or down arrow [F2] key to
scroll through the menu.

Select appropriate option for required device by

touching the option [n] number key.

Select <Remove paired device> option by touching [4]

key.
To remove a previously paired device touch the
corresponding option number [n] key for that device
and it is removed from the menu.

Before selecting the external 3rd party device from the

options displayed select the PINpad it is to be Paired
with from the external devices Bluetooth-Available
Devices.

Removed 3rd party external devices will need to be

paired again with the PINpad before it can process
Financial Transactions.

When PINpad displays the PIN Code prompt the

external device will display its prompt to enter the 16
digit PIN Code which is displayed for approximately 60
seconds to allow entry before timeout occurs.
At this point both the PINpad and the external 3rd
party device are in Discovery Mode.
If screen times out you will need to return to the
Available Devices function and retrieve a new PIN
Code from the PINpad. Cont...
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4. Pairing PINpads

4. Pairing PINpads

4.3.3.8 How to remove a paired PINpad from external 3rd party device

4.4 LED operation status

It may be necessary to Unpair the PINpad from an external 3 party device.

This is achieved by removing the PINpad from the external 3rd party devices
Bluetooth Settings for Android or using the Forget function in an Apple device.

The blue LED indicates the current status of the printer

as outlined in table below:

rd

1. Android (Other OS)

Access the Settings menu and select the Bluetooth function.
Select the PINpad to be removed/unpaired from the Paired Devices section
and touch the Settings icon adjacent to this record.
From the screen that is displayed the Unpair function. This action
categorises the selected PINpad as an Available Device allowing it to be
paired again with the external 3rd party Android device.
2. Apple (iOS)
A previously paired external 3rd party Apple device may prompt to Forget
a PINpad during the pairing process, particularly if there have been several
attempts to pair devices.
W
 hen you touch the prompts [OK] button the external Apple device will
Unpair the PINpad.

LED Status

Description

OFF

No light Turned off.

1x

Flashes once In stand-by mode

2x

Flashes twice Overheating

3x

Flashes three times Out of paper

4x

Flashes four times Voltage supply issue

5x

Flashes five times Reception error

6x

Flashes six times - Bad command

7x

Flashes seven times Timeout command not received

ON

Battery is charging-up

1x

Battery is charged, printer in stand-by mode

R
 etry the Pairing process.
If unable to pair an external 3rd party Apple device check the iOS Comms Mode
parameter setting is set to ON.

Note: Printers are currently unavailable with the Paymate OnTheGo service.

34

1800 248 934

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35

5. Initialisation with Bank Host

and TMS Logon
The PINpad will initiate TMS and
Acquirer Host Logon transactions
when the appropriate PoSGate
command is received from the PoS.
Examples of these transactions are
provided in the following sections.
It will be necessary to refer to current
versions of Acquirer and PoS vendor
documentation as to how the EFTPoS
and PoS applications behave in the
production environment.
Note: The following examples
represent how the iCMP PINpad,
when paired with an Android device,
performs Host Initialisation and TMS
Logon transaction.

2. While Host Initialisation/Bank

Logon is in progress the screen
on the Android device will display a
similar message to the one shown
in picture below.

6.1 Cleaning procedures

3. On completion of a successful

Host Initialisation/Bank Logon
the screen on the Android device
will display a similar message to
picture below.

Ingenico has tested magnetic card

reader cleaning products to ensure
they are safe to use with the iCMP and
iSMP PINpad range.

The UI displays are similar when

PINpad is paired with an external 3rd
party Apple device.

5.1 iCMP + Android device Initialisation

5.2 iCMP + Android device

TMS Logon

Indicative Initialise screen displayed

by the Android device to initiate Host
Initialisation/Bank Logon:

1. When the POS uses the

Initialisation function with TMS
logon as the option:

1. When the POS uses the

Initialisation function with Host
Initialisation/Bank Logon as the
option:

2. While TMS Initialisation/Logon

is in progress the screen on the
Android device will display a similar
message to the one shown in
picture below.

36

6. PINpad Maintenance

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The plastics used in the construction

of the PINpad may be damaged if
cleaned with strong solvents. Cleaning
the magnetic card reader also
requires caution as solvents can be
trapped inside the unit and damages
the plastics from the inside. It is
recommended that the PINpad be
cleaned on a fortnightly basis.

The following is a list of

recommendations for cleaning the
PINpad:
1. Unplug all cables from the PINpad,
particularly the power.
2. Clean the outside of the PINpad
with a soft cloth dampened with
clean soapy water and wipe the
outside of the device.
3. Do not use any solvents,
detergents or abrasive cleaning
products, as the materials might
damage the plastic or electrical
contacts.
4. Do not clean the electrical
connections.
5. Never spray cleaning solution
directly onto the PINpad as drips
may enter the unit.
6. Clean the magnetic card reader
with the Ingenico approved cleaning

1800 248 934

kit, PN: DIV3000. This kit is a one

use, pre-impregnated swipe card
that should be run through the
magnetic head while conducting
the cleaning procedures.
7. The Smart card reader does not
normally require cleaning, but
the unit will not be damaged if
the Ingenico approved cleaning
kit is inserted during the cleaning
process. Do not insert anything
else into the slot of the smart card
reader.
8. Do not use Isopropyl Alcohol based
cleaning products on any part of
the PINpad.
9. Contact Ingenico for the Ingenico
approved cleaning kit PN: DIV3000.

6.2 Transport and storage

Use the original packaging for any
unit or if stored.
Disconnect all cables from the
PINpad during transport.

37

8. Recommendations

7. Trouble Shooting
The following provides a brief
outline;
The PINpad does not turn on:
Battery level is too low
Check the USB connection
Check for electrical power network

Pairing
Unable to pair an iOS or Other OS
device with PINpad:
Check iOS Comms Mode
parameter is correctly configured
for the target external 3rd party
device.

Faulty battery:
Continually displays a (smiley face)
after PINpad has been rebooted.
(USB charge cable disconnected).
PINpad loses communication
with PoS
PINpad does not display battery
charging prompt

Battery
The iCMP PINpads battery is factory
fitted and is specially designed for
these PINpads.
Only use the appropriate chargers
and batteries listed in the Ingenico
catalogue.
Do not short-circuit the battery.
PINpad must be disposed of at the
appropriate sites when battery can
no longer hold its charge.
Note: iCMP factory fitted battery is not
accessible and is non-replaceable.

Cards are not read:

Check that the magnetic card is
passed correctly (with magnetic
band directed to the interior of the
PINpad)
Swipe the magnetic stripe card
again with a constant and rapid
action
Verify that the magnetic strip or the
Chip is not damaged, grooved or
cracked
Make sure you have inserted the
smart card into the smart card
reader correctly and removed the
card only when prompted after the
transaction is completed
Contact Paymates Helpdesk if fault
condition cannot be rectified on
1800 248 934.
PINpad may need to be swapped
out.

38

8.1 Safety

Electrical power supply network

where required
Provide an electrical outlet:
Located near the equipment and
easily accessible.
That meets the standards and
regulations.
Warning: Risk of explosion if battery
is replaced by an incorrect type,
do not disassemble, use specified
charger only, do not short-circuit, do
not dispose of in fire, do not throw
in water, dispose of used batteries
according to the instructions.

8.2 Security of your PINpad

Upon receipt of your PINpad you

should check for signs of tampering
of the equipment. It is strongly advised
that these checks are performed
regularly after receipt. You should
check, for example: that the keypad
is firmly in place; that there is no
evidence of unusual wires that have
been connected to any ports on your
PINpad or associated equipment, the
chip card reader, or any other part
of your PINpad. Such checks would
provide warning of any unauthorised
modifications to your PINpad,
and other suspicious behaviour of
individuals that have access to your
PINpad. Your PINpad detects any
tampered state.
In this state the PINpad will
repeatedly flash the message Alert
Interruption! and further use of
the PINpad will not be possible. If
you observe the Alert Interruption!
message, you should contact the
Paymate helpdesk immediately on
1800 248 934.
You are strongly advised to ensure
that privileged access to your
PINpad is only granted to staff that
have been independently verified
as being trustworthy.
CAUTION: NEVER ask the customer
to divulge their PIN Code. Customers
should be advised to ensure that
they are not being overlooked when
entering their PIN Code.

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1800 248 934

39

1800 248 934

www.paymate.com
Paymate is operated by Flexi Online Pty Ltd ABN 42 154 594 199, which holds Australian Financial
Services Licence No. 415833. Any general financial product advice provided in this document has not
taken into account your objectives, financial situation or needs.