Consumer Sentinel Network Data Book For January-December 2014

for January December 2014
Federal Trade Commission

February 2015
TABLE OF CONTENTS
Report Subject
Page No.
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2
Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3
Consumer Sentinel Network Complaint Type Percentages by Calendar Year . . . . . . . .
Consumer Sentinel Network Complaint Count by Calendar Year . . . . . . . . . . . . . . . . . .
Consumer Sentinel Network Complaint Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4
5
6
Consumer Sentinel Network Fraud Complaints

Total Number of Fraud Complaints & Amount Paid . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Method of Consumer Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Companys Method of Contacting Consumers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fraud Complaints by Consumer Age . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Top Company Countries and Foreign Companys Method of Contacting Consumers . .
7
8
9
10
11
Consumer Sentinel Network Identity Theft Complaints

How Identity Theft Victims Information is Misused . . . . . . . . . . . . . . . . . . . . . . . . . . .
Law Enforcement Contact by Identity Theft Victims . . . . . . . . . . . . . . . . . . . . . . . . . . .
Identity Theft Complaints by Victims Age . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12
13
14
Consumer Sentinel Network State and Metropolitan Areas Ranking

State Complaint Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Largest Metropolitan Areas Ranking for Fraud & Other Complaints. . . . . . . . . . . . . . . .
Largest Metropolitan Areas Ranking for Identity Theft Complaints . . . . . . . . . . . . . . . .
15
16
17
Consumer Sentinel Network Military Complaints

Military Complaints by Branch, Status and Pay Grade . . . . . . . . . . . . . . . . . . . . . . . . . .
Military Complaints by Top Complaint Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How Military Identity Theft Victims Information is Misused . . . . . . . . . . . . . . . . . . . .
18
19
20
Consumer Sentinel Network Detailed State Complaint Information

One Page per State and the District of Columbia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
-Top Fraud & Other Complaint Categories || Identity Theft Types Reported by Victims
Appendices
Appendix A1: Description of the Consumer Sentinel Network . . . . . . . . . . . . . . . . . . . .
Appendix A2: Major Data Contributors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix A3: Data Contributor Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix A4: Better Business Bureau Data Contributors . . . . . . . . . . . . . . . . . . . . . . . .
Appendix B1: Complaint Category Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix B2: Consumer Sentinel Network Complaint Categories (2012 2014) . . . . .
Appendix B3: Consumer Sentinel Network Complaint Category Details . . . . . . . . . . . .
Appendix C: Fraud Complaints & Amount Paid Reported by State . . . . . . . . . . . . . . . .
Appendix D1: Fraud & Other Complaints by Largest Metropolitan Areas . . . . . . . . . . .
Appendix D2: Identity Theft Complaints by Largest Metropolitan Areas . . . . . . . . . . .
Page 1 of 102
21
73
74
75
76
77
79
80
86
87
95
Released February 2015
INTRODUCTION
Leading Data Contributors
The Consumer Sentinel Network (CSN) is a secure online database of

millions of consumer complaints available only to law enforcement. In
addition to storing complaints received by the FTC, the CSN also includes
complaints filed with state law enforcement organizations such as the Hawaii
Office of Consumer Protection, the Montana, North Carolina and Oregon
Departments of Justice, the South Carolina Department of Consumer Affairs,
the Tennessee Division of Consumer Affairs, and the Offices of the Attorneys
General for Alaska, California, Colorado, Idaho, Indiana, Iowa, Louisiana,
Maine, Massachusetts, Michigan, Mississippi, Nevada, Ohio and Washington.
Federal agencies, including the Consumer Financial Protection Bureau and the
FBIs Internet Crime Complaint Center, contribute data. In 2014, the U.S.
Departments of Defense, Education and Veterans Affairs began contributing
educational institution and student lending complaints from military members
and their dependents. The Commission also receives complaints from the
Canadian Anti-Fraud Centre. Non-governmental organizations also provide
complaint data to the FTC. The Council of Better Business Bureaus,
consisting of all North American BBBs, is a major contributor of complaint
data. Other organizations include the following: Green Dot, the Lawyers
Committee for Civil Rights Under Law, MoneyGram International, the
National Fraud Information Center, PrivacyStar and Western Union.
Better Business Bureaus
Internet Crime
Complaint Center
Consumer Financial
Protection Bureau
PrivacyStar
Green Dot
Publishers Clearing
House
Canadian
Anti-Fraud Centre
Ohio
Attorney General
Washington
Attorney General
California
Attorney General
North Carolina
Department of Justice
Massachusetts
Attorney General
Maine
Attorney General
Indiana
Attorney General
Law enforcement partners - whether they are down the street, across the
nation, or around the world - can use information in the database to enhance
and coordinate investigations.
Begun in 1997 to collect fraud and identity theft complaints, the CSN now has
more than 10 million complaints, including those about credit reports, debt
collection and mortgage assistance scams, among other subjects. The CSN
has a five-year data retention policy; complaints older than five years are
purged biannually. Between January and December 2014, the CSN received
more than 2.5 million consumer complaints, which the FTC has sorted into 30
complaint categories. Some organizations transfer their complaints to the
CSN after the end of the calendar year, and new data providers, added to the
system each year, are contributing complaints from prior years. As a result,
the total number of complaints for 2014 will increase during the next few
months, and totals from previous years may differ from prior CSN annual
reports.
The 2014 Consumer Sentinel Network Data Book is based on unverified
complaints reported by consumers. The data is not based on a consumer
survey.
For more information about the Consumer Sentinel Network, visit
www.FTC.gov/sentinel. Law enforcement personnel may join CSN at
Register.ConsumerSentinel.gov.
For a detailed description of the CSN and a complete list of our data contributors, see Appendices A1 through A4.
www.econsumer.gov
www.FTC.gov/sentinel
Page 2 of 102
www.FTC.gov/idtheft
Executive Summary
Consumer Sentinel Network Data Book
January December 2014
The Consumer Sentinel Network (CSN) contains over 10 million complaints dating from calendar year 2010
through calendar year 2014. (In addition, the CSN contains over 15 million do-not-call complaints from this
same time period. We report on do-not-call complaints after the end of each fiscal year. See
http://www.ftc.gov/system/files/documents/reports/national-do-not-call-registry-data-book-fiscal-year2014/dncdatabookfy2014.pdf for the 2014 National Do Not Call Registry Data Book.)
The CSN received over 2.5 million complaints (excluding do-not-call) during calendar year 2014: 60% fraud
complaints; 13% identity theft complaints; and 27% other types of complaints.
Identity Theft was the number one complaint category in the CSN for calendar year 2014 with 13% of the
overall complaints, followed by Debt Collection (11%); Impostor Scams (11%); Telephone and Mobile
Services (7%); Banks and Lenders (5%); Prizes, Sweepstakes and Lotteries (4%); Auto-Related Complaints
(3%); Shop-at-Home and Catalog Sales (3%); Television and Electronic Media (2%); and Internet Services
(2%). The complete ranking of all 30 complaint categories is listed on page six of this report.
For military consumers, Identity Theft was the number one complaint category in the CSN, followed by
Impostor Scams at number two. Education complaints ranked as the seventh highest category for military
members, in contrast to twenty-seventh highest for the population as a whole.
Fraud
Over 1.5 million complaints were fraud-related. Consumers reported paying over $1.7 billion in those fraud
complaints; the median amount paid was $498. Fifty-five percent of the consumers who reported a fraudrelated complaint also reported an amount paid.
Forty-six percent of all fraud-related complaints reported the method of initial contact. Of those complaints,
54% said the telephone, while another 23% said e-mail. Only 4% of those consumers reported mail as the
initial point of contact.
Florida is the state with the highest per capita rate of reported fraud and other types of complaints, followed by
Georgia and Nevada.
Identity Theft
Government documents\benefits fraud (39%) was the most common form of reported identity theft, followed
by credit card fraud (17%), phone or utilities fraud (13%), and bank fraud (8%). Other significant categories
of identity theft reported by victims were employment-related fraud (5%) and loan fraud (4%).
Thirty-two percent of identity theft complainants reported they contacted law enforcement. Of those victims,
88% indicated a report was taken.
Florida is the state with the highest per capita rate of reported identity theft complaints, followed by
Washington and Oregon.
Page 3 of 102
Consumer Sentinel Network

Complaint Type Percentages1
Calendar Years 2012 through 2014
Complaint Types
- Identity Theft Complaints
- Other Complaints
- Fraud Complaints
2,582,851
2,112,861
17%
30%
53%
CY-2012
1Percentages
2,174,563
13%
13%
27%
31%
56%
CY-2013
60%
CY-2014
are based on the total number of Consumer Sentinel Network complaints by calendar year.
Page 4 of 102

Complaint Count1
3,000,000
2,582,851
2,500,000
2,174,563
2,112,861
1,898,225
2,000,000
1,470,306
1,428,977
1,500,000
1,000,000
500,000
1,261,124
860,383
713,657
551,622
1,070,447
909,314 906,129
Purged Data1
325,519

Complaint Type Count1
Calendar Year
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
Consumer Sentinel Network Complaint Count

Fraud
Identity Theft
Other
137,306
86,250
101,963
242,783
161,977
146,862
331,366
215,240
167,051
410,298
246,909
203,176
437,585
255,687
216,042
423,672
246,214
236,243
505,563
259,314
305,570
620,832
314,587
325,705
708,781
278,360
441,836
820,072
251,074
399,160
1,041,228
279,193
577,804
1,113,298
369,143
630,420
1,215,503
290,099
668,961
1,554,860
332,646
695,345
Total Complaints
325,519
551,622
713,657
860,383
909,314
906,129
1,070,447
1,261,124
1,428,977
1,470,306
1,898,225
2,112,861
2,174,563
2,582,851
Complaint counts from CY-2001 to CY-2009 represent historical figures as per the Consumer Sentinel Networks five-year data retention
policy. These complaint figures exclude National Do Not Call Registry complaints.
Page 5 of 102

Complaint Categories1
January 1 December 31, 2014
No. of
1
Complaints Percentages
Rank Category
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Identity Theft
Debt Collection
Impostor Scams
Telephone and Mobile Services
Banks and Lenders
Prizes, Sweepstakes and Lotteries
Auto-Related Complaints
Shop-at-Home and Catalog Sales
Television and Electronic Media
Internet Services
Health Care
Advance Payments for Credit Services
Credit Bureaus, Information Furnishers and Report Users
Credit Cards
Travel, Vacations and Timeshare Plans
Foreign Money Offers and Counterfeit Check Scams
Business and Job Opportunities
Internet Auction
Mortgage Foreclosure Relief and Debt Management
Computer Equipment and Software
Office Supplies and Services
Magazines and Books
Investment-Related Complaints
Home Repair, Improvement and Products
Grants
Tax Preparers
Education
Real Estate
Charitable Solicitations
Buyers' Clubs
332,646
280,998
276,622
171,809
128,107
103,579
88,334
71,377
48,640
46,039
37,824
37,017
35,904
32,032
25,751
21,020
20,550
19,671
12,747
12,702
12,324
11,856
10,135
8,327
8,032
6,418
5,628
4,952
2,620
1,324
13%
11%
11%
7%
5%
4%
3%
3%
2%
2%
1%
1%
1%
1%
1%
1%
1%
1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
1Percentages
are based on the total number of CSN complaints (2,582,851) received by the FTC between January 1 and
December 31, 2014. Thirteen percent (333,739) of the total CSN complaints received by the FTC were coded Other (Note in
Comments). For CSN category descriptions, three-year figures, and category details, see Appendices B1 through B3.
Page 6 of 102

Total Number of Fraud Complaints & Amount Paid
Complaint Count
Reporting
Total
Amount Paid
CY
2012
2013
2014
1,113,298
1,215,503
1,554,860
Amount Paid
Percentage
Reporting Amount
Paid
Reported
Average
59%
60%
55%
$1,416,382,713
$1,651,217,429
$1,708,127,329
$2,150
$2,258
$2,005
658,910
731,433
852,117
Median
$500
$388
$498
1Average
is based on the total number of consumers who reported an amount paid for each calendar year: CY-2012 = 658,910; CY-2013 =
731,433; and CY-2014 = 852,117. The amount paid is based on complaints with reported values from $0 to $999,999.
2Median is the middle number in a set of numbers so that half the numbers have values that are greater than the median and half have values
that are less. Calculation of the median excludes complaints with amount paid reported as $0.
Note: See Appendix C for fraud complaints and amount paid figures by State and the District of Columbia.

Distribution of Fraud Complaints by Amount Paid
CY - 2012
Amount Paid
$0
CY - 2013
CY - 2014
3
344,714
52%
314,747
43%
420,387
49%
$1 - 25
15,559
2%
15,488
2%
14,622
2%
$26 - 50
17,640
3%
21,254
3%
19,652
2%
$51 - 75
10,865
2%
13,970
2%
13,245
2%
$76 - 100
15,311
2%
24,442
3%
22,921
3%
$101 - 250
53,377
8%
86,141
12%
80,979
10%
$251 - 500
48,760
7%
91,224
12%
117,489
14%
$501 - 1,000
42,758
6%
53,230
7%
53,836
6%
$1,001 - 5,000
82,500
13%
81,920
11%
79,613
9%
More than $5,000
27,426
4%
29,017
4%
29,373
3%
3Percentages
are based on the total number of consumers who reported amount paid for each calendar year: CY-2012 = 658,910; CY-2013 =
731,433; and CY-2014 = 852,117.
Page 7 of 102

by Method of Consumer Payment1
40%
33%
30%
30%
20%
13%
11%
10%
5%
4%
2%
2%
<1%
0%
Bank
Account
Debit
Cash\Cash
Advance
Check
Credit Internet\Mobile Money

Cards
Payment
Order
Services
Prepaid
Cards2
Telephone
Bill
Wire
Transfer2

by Method of Consumer Payment
Payment Method
Bank Account Debit
Cash\Cash Advance
Check
Credit Cards
Internet\Mobile
Money Order
Prepaid Cards
Telephone Bill
2
Wire Transfer
Total Reporting
Payment Method
Complaints
31,274
15,928
17,153
36,868
939
13,316
CY - 2012
1
Percentages
13%
7%
7%
15%
<1%
5%
Amount Paid
$80,711,174
$124,582,680
$92,246,113
$95,908,250
$777,494
$56,959,005
Complaints
35,377
16,388
12,904
38,418
4,506
9,307
CY - 2013
1
Percentages
11%
5%
4%
12%
1%
3%
Amount Paid
$94,673,728
$170,591,441
$73,092,617
$89,843,322
$4,110,480
$57,989,810
Complaints
38,527
17,332
12,917
46,736
5,734
8,707
CY - 2014
1
Percentages
11%
5%
4%
13%
2%
2%
Amount Paid
$85,433,040
$168,972,138
$88,603,695
$96,440,695
$9,651,081
$55,898,113
16,925
7%
$6,951,318
98,212
30%
$47,184,062
119,100
33%
1,512
1%
$903,210
733
<1%
$342,137
1,028
<1%
$870,511
109,154
45%
$457,110,936
107,224
33%
$510,831,705
106,472
30%
$500,705,082
$916,150,180
323,069
$1,048,659,302
356,553
243,069
$80,860,327
$1,087,434,682
1Percentages
are based on the total number of CSN fraud complaints for each calendar year where consumers reported the method of payment: CY-2012 =
243,069; CY-2013 = 323,069; and CY-2014 = 356,553. Of the total, 23% reported this information during CY-2014, 27% in CY-2013 and 22% in CY-2012.
2Prepaid Cards includes a significant number of complaints from data contributor Green Dot and Wire Transfer includes a significant number of complaints
from data contributors MoneyGram International and Western Union Money Transfer. This may affect the distribution of the reported methods of payment.
3The
amount paid is based on complaints reporting values from $0 to $999,999.
Page 8 of 102

by Companys Method of Contacting Consumers1
E-mail
Mail
23%
4%
Internet - Web
Site\Others
11%
54%
Phone
7%
Other
Consumer Sentinel Network Fraud Complaints by

Companys Method of Contacting Consumers
CY - 2012
CY - 2013
1
CY - 2014
Contact Method
E-mail
229,423
37%
184,468
32%
166,537
23%
Mail
52,879
9%
29,088
5%
29,103
4%
Internet - Web Site\Others
76,185
12%
82,757
15%
79,872
11%
208,377
34%
230,443
41%
386,706
54%
45,096
7%
41,875
7%
48,148
7%
Phone
Other
Total Reporting Contact
Method
611,960
568,631
Complaints
Percentages
710,366
1Percentages
are based on the total number of CSN fraud complaints for each calendar year where consumers reported the companys
method of initial contact: CY-2012 = 611,960; CY-2013 = 568,631; and CY-2014 = 710,366. Of the total, 46% reported this information
during CY-2014, 47% in CY-2013 and 55% for CY-2012.
Page 9 of 102

by Consumer Age1
19 and Under
2%
20-29
14%
30-39
17%
40-49
18%
50-59
21%
60-69
18%
70 and Over
10%

by Consumer Age1
CY - 2012
Consumer Age
Complaints
CY - 2013
Percentages
Complaints
CY - 2014
Percentages
Complaints
Percentages
19 and Under
10,522
2%
11,104
2%
12,668
2%
20-29
66,228
15%
67,699
15%
83,545
14%
30-39
74,784
16%
77,357
17%
102,314
17%
40-49
84,774
19%
86,919
19%
111,377
18%
50-59
103,275
23%
94,851
20%
128,050
21%
75,906
40,333
17%
9%
74,912
50,138
16%
11%
111,226
60,004
18%
10%
60-69
70 and Over
Total Reporting
Age
455,822
462,980
609,184
1Percentages
are based on the total number of consumers reporting their age for CSN fraud complaints each calendar year:
CY-2012 = 455,822; CY-2013 = 462,980; and CY-2014 = 609,184. Of the total, 39% of consumers reported this
information during CY-2014, 38% in CY-2013, and 41% for CY-2012.
Page 10 of 102

Top 10 Reported Company Countries
for Fraud Complaints1
Rank
1
2
3
4
5
6
7
8
9
10
Company Country
United States
Canada
Nigeria
United Kingdom
China
Jamaica
India
Mexico
Ghana
Dominican Republic
Complaints
1,319,847
19,653
9,860
9,092
6,539
6,129
5,444
4,727
2,815
2,547
Percentages
96%
1%
1%
1%
<1%
<1%
<1%
<1%
<1%
<1%
1Percentages
are based on the number of fraud complaints received by the FTC between January 1 and December 31, 2014,
where consumers reported a company country name (1,380,419). Eighty-nine percent of CSN fraud complaints received by
the FTC during this time period reported the company country name.
Note: Company country names appear as reported by consumers and may not reflect where the company is actually located.
Companys Method of Contacting Consumers for

Fraud Complaints Against Foreign Companies2
Contact Method
E-mail
Phone
Internet - Web Site\Others
Mail
Other
Complaints
18,044
10,723
9,969
2,963
3,801
Percentages
40%
24%
22%
7%
8%
2 Percentages
are based on the 45,500 fraud complaints against foreign companies received by the FTC between January 1 and
December 31, 2014, where consumers reported how companies initially contacted them. Complaints which reported a
company country other than the United States were considered foreign for these figures.
Page 11 of 102

How Victims Information is Misused1
Employment-Related Fraud
Government Documents or Benefits Fraud

Percentages Percentages Percentages
Theft Subtype
Tax- or Wage-Related Fraud
Government Benefits
Applied For \ Received
Other Government Documents
Issued \ Forged
Driver's License Issued \ Forged
Total
CY-2012
CY-2013
CY-2014
43.4%
1.6%
30.0%
2.4%
32.8%
4.1%
0.8%
1.0%
1.3%
0.6%
46.4%
0.6%
34.0%
0.5%
38.7%

CY-2012
CY-2013
CY-2014
8.9%
4.7%
13.6%
11.2%
5.7%
16.9%
12.5%
4.9%
17.4%
Phone or Utilities Fraud

Theft Subtype
Utilities - New Accounts
Wireless - New Accounts
Unauthorized Charges
to Existing Accounts
Telephone - New Accounts
Total
CY-2012
CY-2013
CY-2014
6.2%
2.5%
0.4%
8.9%
3.5%
0.6%
7.6%
3.5%
0.7%
0.6%
9.7%
0.6%
13.6%
0.7%
12.5%
Other Deposit Accounts

Total
CY-2013
CY-2014
5.4%
5.6%
4.8%
Theft Subtype
Business \ Personal \
Student Loan
Auto Loan \ Lease
Real Estate Loan
Total
CY-2012
CY-2013
CY-2014
1.3%
2.1%
2.6%
0.6%
0.5%
2.4%
1.1%
0.8%
1.9%
1.1%
0.7%
4.4%
Other Identity Theft

Theft Subtype
Uncertain
Miscellaneous
Data Breach
Internet \ Email
Medical
Evading the Law
Apartment or House Rented
Insurance
3
Bank Fraud
Theft Subtype
Electronic Fund Transfer
New Accounts
Existing Accounts
CY-2012
Loan Fraud
Credit Card Fraud

Theft Subtype
New Accounts
Existing Account
Total
Theft Subtype
Prepaid Debit Cards

Bankruptcy
Securities \ Other Investments
Property Rental Fraud
Child Support
Magazines
Total
CY-2012
CY-2013
CY-2014
3.0%
1.9%
1.5%
3.7%
2.2%
1.8%
3.3%
2.8%
1.5%
Attempted Identity Theft
6.4%
7.7%
0.6%
8.2%
Theft Subtype
CY-2012
CY-2013
CY-2014
6.1%
7.6%
1.1%
1.2%
0.7%
0.8%
0.4%
0.2%
8.5%
8.7%
1.3%
1.7%
1.0%
1.0%
0.5%
0.3%
11.2%
3.3%
2.1%
1.5%
1.0%
0.9%
0.6%
0.4%
0.1%
0.1%
0.1%
0.1%
0.1%
18.6%
0.1%
0.2%
0.1%
0.1%
0.1%
23.6%
0.3%
0.2%
0.1%
0.1%
0.1%
<0.1%
21.8%

CY-2012
CY-2013
CY-2014
6.6%
7.2%
4.8%
1Percentages
are based on the total number of CSN identity theft complaints for each calendar year: CY-2012 = 369,143; CY-2013 =
290,099; and CY-2014 = 332,646. Note that 17% of identity theft complaints include more than one type of identity theft in CY-2014, 16%
in CY-2013; and 11% in CY-2012.
2Theft
Subtype Other Deposit Accounts was added to the database in CY-2014.
3Theft
Subtype Prepaid Debit Cards was added to the database in CY-2014.
Page 12 of 102

Law Enforcement Contact1
88% of Victims
Who Notified a
Police Department
Had a Report
Taken
12% of Victims
Who Notified a
Police Department
Did NOT Indicate
a Report Was Taken
1Percentages
are based on the total number of identity theft complaints where victims indicated they had notified a police department
(107,584). Thirty-two percent of identity theft victims reported law enforcement contact information.
Law Enforcement Contact

If the victim notified a police department,
was a report taken?
Yes
No\Not Reported
Total Who Notified a Police Department
CY-2012
CY-2013
2
CY-2014
2
Complaints Percentages Complaints Percentages Complaints Percentages

83,396
80%
70,755
82%
94,253
88%
20,683
20%
15,259
18%
13,331
12%
104,079
86,014
107,584
2Percentages
are based on the total number of identity theft complaints where victims indicated they had notified a police department: CY2012 = 104,079; CY-2013 = 86,014; and CY-2014 = 107,584. Of the total, 32% of identity theft victims reported law enforcement contact
information in CY-2014, 30% in CY-2013 and 28% in CY-2012.
Page 13 of 102

by Victims Age1
19 and Under
6%
20-29
18%
30-39
18%
40-49
19%
50-59
19%
60-69
13%
70 and Over
7%

by Victims Age
CY - 2012
Consumer Age
Complaints
CY - 2013
Percentages
Complaints
CY - 2014
Percentages
Complaints
Percentages
19 and Under
16,045
6%
11,875
6%
12,062
6%
20-29
57,178
21%
39,058
20%
37,568
18%
30-39
52,312
19%
37,777
19%
38,714
18%
40-49
49,002
18%
35,241
18%
39,649
19%
50-59
45,121
17%
33,823
17%
41,020
19%
60-69
70 and Over
Total Reporting
Age
30,287
21,873
11%
24,156
16,869
12%
27,799
13%
8%
15,886
7%
271,818
8%
198,799
212,698
1Percentages are based on the total number of victims reporting their age in CSN identity theft complaints for each
calendar year: CY-2012 = 271,818; CY-2013 = 198,799; and CY-2014 = 212,698. Of the consumers who contacted the
FTC, 64% reported their age in CY-2014, 69% in CY-2013 and 74% in CY-2012.
Page 14 of 102
Consumer Sentinel Network State Complaint Rates

Fraud & Other Complaints
Identity Theft Complaints
Complaints
Per 100,000
Rank
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
Consumer State
Florida
Georgia
Nevada
Delaware
Michigan
Maryland
Texas
California
New Jersey
Colorado
Virginia
Rhode Island
Alabama
Tennessee
New Hampshire
Arizona
Massachusetts
Pennsylvania
Louisiana
South Carolina
Missouri
New York
Washington
Connecticut
Wyoming
North Carolina
Ohio
New Mexico
Oregon
Illinois
West Virginia
Arkansas
Indiana
Idaho
Kentucky
Montana
Maine
Mississippi
Oklahoma
Kansas
Minnesota
Wisconsin
Hawaii
Nebraska
Alaska
Utah
Vermont
Iowa
South Dakota
North Dakota
Population
1,007.3
777.7
773.2
769.2
749.2
675.5
647.2
644.6
598.9
598.6
594.9
589.4
574.2
570.2
562.6
562.1
554.8
544.7
538.9
534.2
516.3
514.0
511.6
509.1
508.1
507.9
506.3
506.1
505.5
473.9
466.6
465.2
464.7
456.8
451.1
444.5
444.3
443.4
436.5
432.8
423.0
422.4
419.6
414.9
408.7
389.8
389.7
365.4
348.6
334.4
Complaints
Per 100,000
Rank
1
2
3
4
5
6
7
8
9
10
10
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
27
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
Complaints
200,392
78,526
21,952
7,197
74,244
40,369
174,468
250,138
53,535
32,060
49,537
6,219
27,847
37,347
7,464
37,836
37,422
69,655
25,059
25,816
31,304
101,497
36,127
18,312
2,968
50,504
58,704
10,556
20,069
61,038
8,634
13,800
30,656
7,466
19,907
4,550
5,909
13,276
16,926
12,569
23,083
24,321
5,957
7,807
3,011
11,471
2,442
11,354
2,974
2,473
Victim State
Florida
Washington
Oregon
Missouri
Georgia
Michigan
California
Nevada
Arizona
Maryland
Texas
Illinois
Colorado
Connecticut
Arkansas
Pennsylvania
New York
Mississippi
New Jersey
Ohio
Delaware
Alabama
New Mexico
Tennessee
Massachusetts
Wisconsin
Louisiana
North Carolina
Alaska
South Carolina
Virginia
Oklahoma
Indiana
Rhode Island
Kansas
Vermont
West Virginia
Minnesota
Idaho
Montana
New Hampshire
Utah
Kentucky
Maine
Wyoming
Nebraska
Iowa
North Dakota
Hawaii
South Dakota
Population
186.3
154.8
124.6
118.7
112.7
104.3
100.5
100.2
96.0
95.9
95.9
95.6
85.5
85.4
83.6
81.7
80.8
80.5
79.9
79.0
78.1
77.7
77.2
76.2
75.8
74.4
73.8
73.8
73.6
73.3
71.1
68.5
68.2
66.2
65.2
64.2
61.4
59.2
58.9
57.2
54.7
53.9
53.4
52.1
49.1
48.6
48.5
43.1
40.9
36.3
Complaints
37,059
10,930
4,946
7,195
11,384
10,338
38,982
2,846
6,460
5,734
25,843
12,317
4,579
3,071
2,481
10,446
15,959
2,409
7,144
9,161
731
3,770
1,611
4,993
5,116
4,283
3,430
7,334
542
3,540
5,921
2,656
4,498
699
1,892
402
1,136
3,229
962
585
726
1,586
2,358
693
287
914
1,506
319
580
310
1Per 100,000 unit of population estimates are based on the 2014 U.S. Census population estimates (Table NST-EST2014-01 -- Annual Estimates of the Resident
Population for the United States, Regions, States, and Puerto Rico: April 1, 2010 to July 1, 2014). Numbers for the District of Columbia are: Fraud and Other =
6,605 complaints and 1,002.4 complaints per 100,000 population; Identity Theft = 941 victims and 142.8 victims per 100,000 population.
Note: In calculating the State and Metropolitan Areas rankings, we excluded 20 state-specific data contributors complaints (the Hawaii Office of Consumer
Protection, the Montana, North Carolina and Oregon Departments of Justice, the South Carolina Department of Consumer Affairs, the Tennessee Division of
Consumer Affairs, and the Offices of the Attorneys General for Alaska, California, Colorado, Idaho, Indiana, Iowa, Louisiana, Maine, Massachusetts, Michigan,
Mississippi, Nevada, Ohio and Washington).
Page 15 of 102

Largest Metropolitan Areas Ranking for
Fraud and Other Related Consumer Complaints1
Complaints Per
Rank
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
49
Metropolitan Area
Complaints 100,000 Population
Sierra Vista-Douglas, AZ Metropolitan Statistical Area
1,200
926.8
Homosassa Springs, FL Metropolitan Statistical Area
1,196
858.8
Colorado Springs, CO Metropolitan Statistical Area
5,204
767.2
Weirton-Steubenville, WV-OH Metropolitan Statistical Area
796
652.5
Bellingham, WA Metropolitan Statistical Area
1,312
635.8
Santa Fe, NM Metropolitan Statistical Area
925
627.4
Dover, DE Metropolitan Statistical Area
1,062
626.9
Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Statistical Area
35,864
602.8
Las Vegas-Henderson-Paradise, NV Metropolitan Statistical Area
11,934
588.5
Prescott, AZ Metropolitan Statistical Area
1,219
566.6
Jacksonville, FL Metropolitan Statistical Area
7,799
559.2
Richmond, VA Metropolitan Statistical Area
6,838
548.9
Baltimore-Columbia-Towson, MD Metropolitan Statistical Area
14,844
535.7
Miami-Fort Lauderdale-West Palm Beach, FL Metropolitan Statistical Area
31,010
532.1
Palm Bay-Melbourne-Titusville, FL Metropolitan Statistical Area
2,923
530.7
Kingston, NY Metropolitan Statistical Area
957
528.7
North Port-Sarasota-Bradenton, FL Metropolitan Statistical Area
3,832
523.1
Tampa-St. Petersburg-Clearwater, FL Metropolitan Statistical Area
14,966
521.4
Deltona-Daytona Beach-Ormond Beach, FL Metropolitan Statistical Area
3,113
518.2
Denver-Aurora-Lakewood, CO Metropolitan Statistical Area
13,848
513.4
Myrtle Beach-Conway-North Myrtle Beach, SC-NC Metropolitan Statistical Area
2,072
511.7
Punta Gorda, FL Metropolitan Statistical Area
828
502.6
Hilo, HI Micropolitan Statistical Area
952
498.9
Gainesville, FL Metropolitan Statistical Area
1,345
497.4
Phoenix-Mesa-Scottsdale, AZ Metropolitan Statistical Area
21,698
493.3
Sebastian-Vero Beach, FL Metropolitan Statistical Area
700
493.0
Albuquerque, NM Metropolitan Statistical Area
4,402
487.6
Port St. Lucie, FL Metropolitan Statistical Area
2,124
484.8
Spokane-Spokane Valley, WA Metropolitan Statistical Area
2,595
484.4
Orlando-Kissimmee-Sanford, FL Metropolitan Statistical Area
10,934
482.1
Mobile, AL Metropolitan Statistical Area
1,995
481.8
Trenton, NJ Metropolitan Statistical Area
1,772
478.4
Winchester, VA-WV Metropolitan Statistical Area
625
473.6
Olympia-Tumwater, WA Metropolitan Statistical Area
1,240
472.6
Dallas-Fort Worth-Arlington, TX Metropolitan Statistical Area
32,064
470.8
Cleveland-Elyria, OH Metropolitan Statistical Area
9,712
470.4
Pensacola-Ferry Pass-Brent, FL Metropolitan Statistical Area
2,194
469.9
East Stroudsburg, PA Metropolitan Statistical Area
785
469.6
Charlotte-Concord-Gastonia, NC-SC Metropolitan Statistical Area
10,945
468.7
San Diego-Carlsbad, CA Metropolitan Statistical Area
15,025
467.9
Seattle-Tacoma-Bellevue, WA Metropolitan Statistical Area
16,884
467.7
Atlanta-Sandy Springs-Roswell, GA Metropolitan Statistical Area
25,593
463.4
Vallejo-Fairfield, CA Metropolitan Statistical Area
1,964
462.3
Virginia Beach-Norfolk-Newport News, VA-NC Metropolitan Statistical Area
7,890
462.1
Pueblo, CO Metropolitan Statistical Area
744
460.8
Tucson, AZ Metropolitan Statistical Area
4,574
459.0
Sacramento--Roseville--Arden-Arcade, CA Metropolitan Statistical Area
10,161
458.6
Killeen-Temple, TX Metropolitan Statistical Area
1,937
457.6
Hagerstown-Martinsburg, MD-WV Metropolitan Statistical Area
1,179
456.5
Ocala, FL Metropolitan Statistical Area
1,540
456.5
1Ranking is based on the number of fraud and other types of complaints per 100,000 inhabitants for each Metropolitan Area. This chart illustrates the top 50 Metropolitan
Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. See fraud and other types of complaints figures for all
Metropolitan Areas with a population of 100,000 or more in Appendix D1. Metropolitan Areas presented here are those defined by the Office of Management and Budget as
of February 2013 and per 100,000 unit of population estimates are based on the 2013 U.S. Census population estimates (Table GCT-PEPANNRES-Geography-United States:
Annual Estimates of the Resident Population: April 1, 2010 to July 1, 2013 - United States -- Metropolitan and Micropolitan Statistical Area; and for Puerto Rico).
Note: In calculating the State and Metropolitan Areas rankings, we excluded 20 state-specific data contributors complaints (the Hawaii Office of Consumer Protection, the
Montana, North Carolina and Oregon Departments of Justice, the South Carolina Department of Consumer Affairs, the Tennessee Division of Consumer Affairs, and the
Offices of the Attorneys General for Alaska, California, Colorado, Idaho, Indiana, Iowa, Louisiana, Maine, Massachusetts, Michigan, Mississippi, Nevada, Ohio and
Washington).
Page 16 of 102

Largest Metropolitan Areas Ranking for
Identity Theft Related Consumer Complaints1
Complaints Per
Rank
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
15
17
17
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
Metropolitan Area
St. Louis, MO-IL Metropolitan Statistical Area
Tallahassee, FL Metropolitan Statistical Area
Naples-Immokalee-Marco Island, FL Metropolitan Statistical Area
Portland-Vancouver-Hillsboro, OR-WA Metropolitan Statistical Area
Detroit-Warren-Dearborn, MI Metropolitan Statistical Area
Cape Coral-Fort Myers, FL Metropolitan Statistical Area
Lakeland-Winter Haven, FL Metropolitan Statistical Area
Salem, OR Metropolitan Statistical Area
Beckley, WV Metropolitan Statistical Area
Stockton-Lodi, CA Metropolitan Statistical Area
Columbus, GA-AL Metropolitan Statistical Area
Milwaukee-Waukesha-West Allis, WI Metropolitan Statistical Area
Memphis, TN-MS-AR Metropolitan Statistical Area
Longview, WA Metropolitan Statistical Area
The Villages, FL Metropolitan Statistical Area
Mount Vernon-Anacortes, WA Metropolitan Statistical Area
Fresno, CA Metropolitan Statistical Area
Flint, MI Metropolitan Statistical Area
Montgomery, AL Metropolitan Statistical Area
Dothan, AL Metropolitan Statistical Area
Bremerton-Silverdale, WA Metropolitan Statistical Area
Houston-The Woodlands-Sugar Land, TX Metropolitan Statistical Area
San Francisco-Oakland-Hayward, CA Metropolitan Statistical Area
Los Angeles-Long Beach-Anaheim, CA Metropolitan Statistical Area
Modesto, CA Metropolitan Statistical Area
Jackson, MS Metropolitan Statistical Area
Laredo, TX Metropolitan Statistical Area
Waterloo-Cedar Falls, IA Metropolitan Statistical Area
Racine, WI Metropolitan Statistical Area
Pittsburgh, PA Metropolitan Statistical Area
Chicago-Naperville-Elgin, IL-IN-WI Metropolitan Statistical Area

18,428
316.2
7,473
207.0
5,724
204.4
706
189.1
586
172.5
418
159.3
3,685
159.2
252
156.1
2,156
154.6
6,522
151.9
988
149.4
650
148.4
908
145.7
567
141.6
7,809
141.4
176
141.4
3,124
137.8
3,956
137.8
915
129.9
549
129.2
769
128.0
404
127.6
2,002
127.5
1,650
123.0
124
121.7
130
121.4
8,158
119.8
170
119.7
140
117.8
1,121
117.3
482
116.0
312
115.4
389
115.3
425
113.8
167
113.1
287
113.0
7,076
112.1
5,060
112.0
817
111.5
14,397
109.6
602
109.3
568
108.1
621
107.7
282
107.4
181
106.8
206
105.6
2,479
105.0
9,992
104.8
489
104.7
2,155
104.4
1Ranking is based on the number of identity theft complaints per 100,000 inhabitants for each Metropolitan Area. This chart illustrates the top 50 Metropolitan Areas
(Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. See identity theft figures for all Metropolitan Areas with a
population of 100,000 or more in Appendix D2. Metropolitan Areas presented here are those defined by the Office of Management and Budget as of February 2013
and per 100,000 unit of population estimates are based on the 2013 U.S. Census population estimates (Table GCT-PEPANNRES-Geography-United States: Annual
Estimates of the Resident Population: April 1, 2010 to July 1, 2013 - United States -- Metropolitan and Micropolitan Statistical Area; and for Puerto Rico).
Page 17 of 102
Consumer Sentinel Network Military Complaints

by Consumer Military Branch
Military Branch
U.S. Army
U.S. Navy
U.S. Air Force
U.S. Marines
U.S. Coast Guard
Total
Complaints
42,315
18,268
16,691
8,568
1,558
87,400
Percentages
48%
21%
19%
10%
2%
1Percentages
are based on the total number of CSN

complaints from military consumers reporting their
branch of service (87,400) between January 1 and
December 31, 2014. Of the 98,087 military consumers,
89% reported this information during CY-2014.

Military Complaints
by Consumer Military Pay Grade

Military Complaints
by Consumer Military Status
Military Status
Active Duty Service Member
Dependent Child\Other - DoD Civilian
Dependent Child\Other - Service Member
Dependent Spouse - DoD Civilian
Dependent Spouse - Service Member
DoD Civilian
Inactive Reserve\National Guard
Military Retiree\Veteran
Total
6,221
7%
1,390
2%
3,096
3%
3,132
4%
11,528
13%
541
1%
4,439
5%
58,175
66%
88,522
2Percentages
are based on the total number of CSN complaints from

military consumers reporting their military status (88,522) between
January 1 and December 31, 2014. Of the 98,087 military
consumers, 90% reported this information during CY-2014.
Page 18 of 102
Military Pay Grade

DoD Civilian
E1-E3
E4
E5-E6
E7-E9
O1-O3
O4-O6
O7 and Above
W1-W5
Total
508
2%
7,610
28%
3,361
12%
8,702
32%
2,830
10%
1,571
6%
2,240
8%
150
1%
378
1%
27,350
3Percentages
are based on the total number of

CSN complaints from military consumers
reporting their pay grade (27,350) between
January 1 and December 31, 2014. Of the
98,087 military consumers, 28% reported this
information during CY-2014.
Consumer Sentinel Network Military

Complaints by Top Category
Rank
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
Category Description
Identity Theft
Impostor Scams
Debt Collection
Banks and Lenders
Education
Internet Services
Credit Cards
Health Care
Grants
Complaint Count Percentages

26,349
27%
25,292
26%
8,273
8%
5,321
5%
2,460
3%
1,943
2%
1,926
2%
1,855
2%
1,788
2%
1,384
1%
1,240
1%
1,048
1%
943
1%
851
1%
741
1%
731
1%
571
1%
565
1%
514
1%
474
<1%
1Percentages
are based on the total number of CSN Military complaints (98,087) received between
January 1 and December 31, 2014. Fourteen percent of these complaints were coded in the Other
category.
Rank
1
2
3
4
5
6
7
8
8
10
Top Categories for Complaints from

Enlisted Military Consumers
Top Categories for Complaints from

Officer Military Consumers
Debt Collection
Identity Theft
Impostor Scams
Banks and Lenders
Credit Bureaus, Information
Furnishers and Report Users
Credit Cards
Telephone and M obile Services
Internet Services
Complaint
2
Count
Percentages
5,231
23%
5,127
23%
2,680
12%
2,591
12%
785
3%
584
557
455
455
298
3%
2%
2%
2%
1%
8
9
10
2Percentages
Identity Theft
Impostor Scams
Debt Collection
Banks and Lenders
Telephone and M obile Services
Credit Bureaus, Information
Furnishers and Report Users
Internet Services
Credit Cards
Complaint
3
Count
Percentages
1,186
27%
742
17%
513
12%
401
9%
147
3%
144
3%
142
3%
94
90
72
2%
2%
2%
3Percentages
are based on the total number of CSN complaints

(22,503) from military consumers reporting an enlisted rank received
between January 1 and December 31, 2014. Nine percent of these
complaints were coded in the Other category.
Rank
1
2
3
4
5
6
7
are based on the total number of CSN complaints

(4,339) from military consumers reporting an officer rank received
between January 1 and December 31, 2014. Eleven percent of these
complaints were coded in the Other category.
Page 19 of 102

Military Identity Theft Complaints
How Victims Information is Misused
Identity Theft Types \ Theft Subtypes
Tax- or Wage-Related Fraud
Government Benefits Applied For \ Received
Other Government Documents Issued \ Forged
Driver's License Issued \ Forged
44.7%
10,065
1,157
440
100
Credit Card Fraud
38.2%
4.4%
1.7%
0.4%
16.7%
New Accounts
Existing Account
3,048
1,335
11.6%
5.1%
12.8%
Utilities - New Accounts

Wireless - New Accounts
Unauthorized Charges to Existing Accounts
Telephone - New Accounts
2,191
797
234
165
Bank Fraud
8.3%
3.0%
0.9%
0.6%
10.2%
Electronic Fund Transfer

New Accounts
Existing Accounts
Other Deposit Accounts
1,239
798
419
246
Loan Fraud
4.7%
3.0%
1.6%
0.9%
3.5%
Business \ Personal \ Student Loan

Auto Loan \ Lease
Real Estate Loan
537
227
160
2.0%
0.9%
0.6%
2.7%
706
Other Identity Theft
2.7%
16.1%
Uncertain
Miscellaneous
Data Breach
Internet \ Email
Medical
Evading the Law
Apartment or House Rented
Insurance
Prepaid Debit Cards
Securities \ Other Investments
Property Rental Fraud
Bankruptcy
Magazines
Child Support
1,606
640
592
420
285
181
152
138
70
54
40
24
16
11
6.1%
2.4%
2.2%
1.6%
1.1%
0.7%
0.6%
0.5%
0.3%
0.2%
0.2%
0.1%
0.1%
<0.1%
7.0%
1,837
7.0%
1Percentages
are based on the total number of Consumer Sentinel Network (CSN) Military identity theft complaints (26,349) received
between January 1 and December 31, 2014. Note that 11% of CSN Military identity theft complaints included more than one type of
identity theft.
Page 20 of 102

Detailed State Complaint Information
(One Page per State and the District of Columbia)
Fraud & Other Complaints

Top Fraud & Other Complaint Categories
Identity Theft Complaints

Identity Theft Types Reported by Victims
Page 21 of 102
ALABAMA
Consumer Sentinel Network Complaint Figures
January 1 - December 31, 2014
Total Number of Identity Theft, Fraud and Other Consumer Complaints = 31,617
Fraud and Other Complaints Count from Alabama Consumers = 27,847
Top 10 Fraud and Other Complaint Categories Reported by Alabama Consumers
Rank
1
2
3
4
5
6
7
8
9
10
1Percentages
Top Categories
Debt Collection
Impostor Scams
Banks and Lenders
Internet Services
Health Care
Complaints
3,679
2,810
2,678
2,027
1,316
975
761
685
435
401
Percentage
13%
10%
10%
7%
5%
4%
3%
2%
2%
1%
are based on the total number of CSN fraud and other complaints from Alabama consumers (27,847).
Identity Theft Complaints Count from Alabama Victims = 3,770

Identity Theft Types Reported by Alabama Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
1,764
462
443
310
185
118
682
133
Percentage
47%
12%
12%
8%
5%
3%
18%
4%
1Percentages
are based on the 3,770 victims reporting from Alabama. Note that CSN identity theft
complaints may be coded under multiple theft types.
Page 22 of 102
ALASKA
Fraud and Other Complaints Count from Alaska Consumers = 3,011
Top 10 Fraud and Other Complaint Categories Reported by Alaska Consumers
1
Rank
1
2
3
4
5
6
7
8
9
10
Top Categories
Percentage
Complaints
458
15%
Impostor Scams
326
11%
Debt Collection
236
8%
Banks and Lenders
163
5%
131
4%
122
4%
115
4%
Health Care
91
3%
Internet Services
72
2%
Credit Bureaus, Information Furnishers and Report
44
1%
Users
1Percentages are based on the total number of CSN fraud and other complaints from Alaska consumers (3,011).
Note: These figures exclude complaints provided by the Alaska Office of Attorney General.
Identity Theft Complaints Count from Alaska Victims = 542

Identity Theft Types Reported by Alaska Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
296
64
40
34
12
11
118
18
Percentage
55%
12%
7%
6%
2%
2%
22%
3%
1Percentages
are based on the 542 victims reporting from Alaska. Note that CSN identity theft
Page 23 of 102
ARIZONA
Fraud and Other Complaints Count from Arizona Consumers = 37,836
Top 10 Fraud and Other Complaint Categories Reported by Arizona Consumers
Rank
1
2
3
4
5
6
7
8
9
10
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Internet Services
Health Care
1Percentages
Complaints
5,613
3,744
2,656
2,249
1,866
1,862
1,115
1,104
886
842
Percentage
15%
10%
7%
6%
5%
5%
3%
3%
2%
2%
are based on the total number of CSN fraud and other complaints from Arizona consumers (37,836).
Identity Theft Complaints Count from Arizona Victims = 6,460

Identity Theft Types Reported by Arizona Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
2,011
927
855
679
497
236
Percentage
31%
14%
13%
11%
8%
4%
1,674
236
26%
4%
1Percentages are based on the 6,460 victims reporting from Arizona. Note that CSN identity theft
Page 24 of 102
ARKANSAS
Fraud and Other Complaints Count from Arkansas Consumers = 13,800
Top 10 Fraud and Other Complaint Categories Reported by Arkansas Consumers
Rank
1
2
3
4
5
6
7
8
9
10
1Percentages
Top Categories
Debt Collection
Impostor Scams
Banks and Lenders
Internet Services
Health Care
Complaints
1,481
1,377
1,195
748
531
523
336
330
251
209
Percentage
11%
10%
9%
5%
4%
4%
2%
2%
2%
2%
are based on the total number of CSN fraud and other complaints from Arkansas consumers (13,800).
Identity Theft Complaints Count from Arkansas Victims = 2,481

Identity Theft Types Reported by Arkansas Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
663
373
275
147
93
67
992
71
Percentage
27%
15%
11%
6%
4%
3%
40%
3%
1Percentages
are based on the 2,481 victims reporting from Arkansas. Note that CSN identity theft
Page 25 of 102
CALIFORNIA
Fraud and Other Complaints Count from California Consumers = 250,138
Top 10 Fraud and Other Complaint Categories Reported by California Consumers
1
Rank
1
2
3
4
5
6
7
8
9
Top Categories
Percentage
Complaints
Debt Collection
36,387
15%
26,552
11%
Impostor Scams
24,650
10%
Banks and Lenders
16,192
6%
7,107
3%
6,562
3%
6,386
3%
Internet Services
4,983
2%
4,131
2%
Users
10 Credit Cards
3,889
2%
1Percentages are based on the total number of CSN fraud and other complaints from California consumers (250,138).
Note: These figures exclude complaints provided by the California Office of Attorney General.
Identity Theft Complaints Count from California Victims = 38,982

Identity Theft Types Reported by California Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
9,639
9,589
4,514
4,043
3,177
1,760
Percentage
25%
25%
12%
10%
8%
5%
9,130
2,437
23%
6%
1Percentages
are based on the 38,982 victims reporting from California. Note that CSN identity theft
Page 26 of 102
COLORADO
Fraud and Other Complaints Count from Colorado Consumers = 32,060
Top 10 Fraud and Other Complaint Categories Reported by Colorado Consumers
1
Rank
1
2
3
4
5
6
7
8
9
10
Top Categories
Percentage
Complaints
Impostor Scams
4,111
13%
Debt Collection
2,932
9%
Banks and Lenders
2,206
7%
1,769
6%
1,512
5%
1,189
4%
1,058
3%
1,011
3%
Internet Services
873
3%
627
2%
Users
1Percentages are based on the total number of CSN fraud and other complaints from Colorado consumers (32,060).
Note: These figures exclude complaints provided by the Colorado Office of Attorney General.
Identity Theft Complaints Count from Colorado Victims = 4,579

Identity Theft Types Reported by Colorado Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
1,654
673
487
465
432
131
963
217
Percentage
36%
15%
11%
10%
9%
3%
21%
5%
1Percentages
are based on the 4,579 victims reporting from Colorado. Note that CSN identity theft
Page 27 of 102
CONNECTICUT
Fraud and Other Complaints Count from Connecticut Consumers = 18,312
Top 10 Fraud and Other Complaint Categories Reported by Connecticut Consumers
Rank
1
2
3
4
5
6
7
8
9
10
1Percentages
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Credit Cards
Internet Services
Health Care
Complaints
2,575
1,925
1,334
1,212
1,078
623
551
425
419
384
Percentage
14%
11%
7%
7%
6%
3%
3%
2%
2%
2%
are based on the total number of CSN fraud and other complaints from Connecticut consumers (18,312).
Identity Theft Complaints Count from Connecticut Victims = 3,071

Identity Theft Types Reported by Connecticut Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
1,337
578
381
235
138
90
486
162
Percentage
44%
19%
12%
8%
4%
3%
16%
5%
1Percentages
are based on the 3,071 victims reporting from Connecticut. Note that CSN identity theft
Page 28 of 102
DELAWARE
Fraud and Other Complaints Count from Delaware Consumers = 7,197
Top 10 Fraud and Other Complaint Categories Reported by Delaware Consumers
Rank
1
2
3
4
5
6
7
8
9
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Credit Cards
Users
10
1Percentages
Complaints
992
899
602
442
337
317
203
168
158
154
Percentage
14%
12%
8%
6%
5%
4%
3%
2%
2%
2%
are based on the total number of CSN fraud and other complaints from Delaware consumers (7,197).
Identity Theft Complaints Count from Delaware Victims = 731

Identity Theft Types Reported by Delaware Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
270
120
108
70
33
25
155
25
Percentage
37%
16%
15%
10%
5%
3%
21%
3%
1Percentages
are based on the 731 victims reporting from Delaware. Note that CSN identity theft
Page 29 of 102
DISTRICT OF COLUMBIA
Fraud and Other Complaints Count from District of Columbia Consumers = 6,605
Top 10 Fraud and Other Complaint Categories Reported by District of Columbia Consumers
Rank
1
2
3
4
5
6
7
8
9
10
10
1Percentages
Top Categories
Debt Collection
Banks and Lenders
Impostor Scams
Credit Cards
Users
Internet Services
Complaints
986
630
624
496
205
189
187
169
158
146
Percentage
15%
10%
9%
8%
3%
3%
3%
3%
2%
2%
146
2%
are based on the total number of CSN fraud and other complaints from District of Columbia consumers (6,605).
Identity Theft Complaints Count from District of Columbia Victims = 941

Identity Theft Types Reported by District of Columbia Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
313
165
147
79
57
38
210
36
Percentage
33%
18%
16%
8%
6%
4%
22%
4%
1Percentages
are based on the 941 victims reporting from District of Columbia. Note that CSN identity
theft complaints may be coded under multiple theft types.
Page 30 of 102
FLORIDA
Fraud and Other Complaints Count from Florida Consumers = 200,392
Top 10 Fraud and Other Complaint Categories Reported by Florida Consumers
Rank
1
2
3
4
5
6
7
8
9
Top Categories
Debt Collection
Impostor Scams
Banks and Lenders
Users
Internet Services
10
1Percentages
Complaints
40,396
22,291
14,300
11,219
6,056
4,908
3,700
3,590
2,849
Percentage
20%
11%
7%
6%
3%
2%
2%
2%
1%
2,642
1%
are based on the total number of CSN fraud and other complaints from Florida consumers (200,392).
Identity Theft Complaints Count from Florida Victims = 37,059

Identity Theft Types Reported by Florida Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
19,126
5,593
3,052
2,976
1,009
829
Percentage
52%
15%
8%
8%
3%
2%
5,539
2,421
15%
7%
1Percentages
are based on the 37,059 victims reporting from Florida. Note that CSN identity theft
Page 31 of 102
GEORGIA
Fraud and Other Complaints Count from Georgia Consumers = 78,526
Top 10 Fraud and Other Complaint Categories Reported by Georgia Consumers
Rank
1
2
3
4
5
6
7
8
9
10
1Percentages
Top Categories
Debt Collection
Impostor Scams
Banks and Lenders
Users
Health Care
Complaints
13,816
8,848
5,172
4,981
3,217
2,549
2,406
1,646
1,386
Percentage
18%
11%
7%
6%
4%
3%
3%
2%
2%
1,201
2%
are based on the total number of CSN fraud and other complaints from Georgia consumers (78,526).
Identity Theft Complaints Count from Georgia Victims = 11,384

Identity Theft Types Reported by Georgia Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
4,635
1,723
1,630
922
607
346
Percentage
41%
15%
14%
8%
5%
3%
2,459
444
22%
4%
1Percentages
are based on the 11,384 victims reporting from Georgia. Note that CSN identity theft
Page 32 of 102
HAWAII
Fraud and Other Complaints Count from Hawaii Consumers = 5,957
Top 10 Fraud and Other Complaint Categories Reported by Hawaii Consumers
1
Rank
1
2
3
4
5
6
7
8
9
Top Categories
Percentage
Complaints
Impostor Scams
757
13%
674
11%
Debt Collection
484
8%
Banks and Lenders
464
8%
281
5%
250
4%
234
4%
Internet Services
159
3%
145
2%
Users
10 Credit Cards
125
2%
1Percentages are based on the total number of CSN fraud and other complaints from Hawaii consumers (5,957).
Note: These figures exclude complaints provided by the Hawaii Office of Consumer Protection.
Identity Theft Complaints Count from Hawaii Victims = 580

Identity Theft Types Reported by Hawaii Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
199
125
59
37
24
12
147
37
Percentage
34%
22%
10%
6%
4%
2%
25%
6%
1Percentages
are based on the 580 victims reporting from Hawaii. Note that CSN identity theft
Page 33 of 102
IDAHO
Fraud and Other Complaints Count from Idaho Consumers = 7,466
Top 10 Fraud and Other Complaint Categories Reported by Idaho Consumers
Rank
1
2
3
4
5
6
7
8
9
10
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Health Care
Internet Services
Complaints
983
907
448
406
391
349
239
232
218
176
Percentage
13%
12%
6%
5%
5%
5%
3%
3%
3%
2%
1Percentages
are based on the total number of CSN fraud and other complaints from Idaho consumers (7,466).
Note: These figures exclude complaints provided by the Idaho Office of Attorney General.
Identity Theft Complaints Count from Idaho Victims = 962

Identity Theft Types Reported by Idaho Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
361
153
113
72
70
30
192
57
Percentage
38%
16%
12%
7%
7%
3%
20%
6%
1Percentages
are based on the 962 victims reporting from Idaho. Note that CSN identity theft complaints
may be coded under multiple theft types.
Page 34 of 102
ILLINOIS
Fraud and Other Complaints Count from Illinois Consumers = 61,038
Top 10 Fraud and Other Complaint Categories Reported by Illinois Consumers
Rank
1
2
3
4
5
6
7
8
9
10
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Internet Services
Health Care
1Percentages
Complaints
7,359
6,617
4,763
3,741
2,812
2,483
2,481
2,042
1,594
1,318
Percentage
12%
11%
8%
6%
5%
4%
4%
3%
3%
2%
are based on the total number of CSN fraud and other complaints from Illinois consumers (61,038).
Identity Theft Complaints Count from Illinois Victims = 12,317

Identity Theft Types Reported by Illinois Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
4,549
2,174
1,918
893
570
480
Percentage
37%
18%
16%
7%
5%
4%
2,353
590
19%
5%
1Percentages
are based on the 12,317 victims reporting from Illinois. Note that CSN identity theft
Page 35 of 102
INDIANA
Fraud and Other Complaints Count from Indiana Consumers = 30,656
Top 10 Fraud and Other Complaint Categories Reported by Indiana Consumers
Rank
1
2
3
4
5
6
7
8
9
10
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Health Care
Internet Services
Complaints
4,244
3,184
2,173
1,736
1,691
1,461
1,111
957
660
641
Percentage
14%
10%
7%
6%
6%
5%
4%
3%
2%
2%
1Percentages
are based on the total number of CSN fraud and other complaints from Indiana consumers (30,656).
Note: These figures exclude complaints provided by the Indiana Office of Attorney General.
Identity Theft Complaints Count from Indiana Victims = 4,498

Identity Theft Types Reported by Indiana Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
1,776
764
592
320
194
153
886
181
Percentage
39%
17%
13%
7%
4%
3%
20%
4%
1Percentages
are based on the 4,498 victims reporting from Indiana. Note that CSN identity theft
Page 36 of 102
IOWA
Fraud and Other Complaints Count from Iowa Consumers = 11,354
Top 10 Fraud and Other Complaint Categories Reported by Iowa Consumers
Rank
1
2
3
4
5
6
7
8
9
10
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Internet Services
Health Care
Complaints
1,299
1,206
947
839
578
456
418
325
287
241
Percentage
11%
11%
8%
7%
5%
4%
4%
3%
3%
2%
1Percentages
are based on the total number of CSN fraud and other complaints from Iowa consumers (11,354).
Note: These figures exclude complaints provided by the Iowa Office of Attorney General.
Identity Theft Complaints Count from Iowa Victims = 1,506

Identity Theft Types Reported by Iowa Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
677
221
166
106
55
53
311
56
Percentage
45%
15%
11%
7%
4%
4%
21%
4%
1Percentages
are based on the 1,506 victims reporting from Iowa. Note that CSN identity theft
Page 37 of 102
KANSAS
Fraud and Other Complaints Count from Kansas Consumers = 12,569
Top 10 Fraud and Other Complaint Categories Reported by Kansas Consumers
Rank
1
2
3
4
5
6
7
8
9
10
Top Categories
Debt Collection
Impostor Scams
Banks and Lenders
Internet Services
Health Care
1Percentages
Complaints
1,594
1,456
780
649
632
509
398
303
266
220
Percentage
13%
12%
6%
5%
5%
4%
3%
2%
2%
2%
are based on the total number of CSN fraud and other complaints from Kansas consumers (12,569).
Identity Theft Complaints Count from Kansas Victims = 1,892

Identity Theft Types Reported by Kansas Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
647
325
211
191
131
81
378
109
Percentage
34%
17%
11%
10%
7%
4%
20%
6%
1Percentages are based on the 1,892 victims reporting from Kansas. Note that CSN identity theft
Page 38 of 102
KENTUCKY
Fraud and Other Complaints Count from Kentucky Consumers = 19,907
Top 10 Fraud and Other Complaint Categories Reported by Kentucky Consumers
Rank
1
2
3
4
5
6
7
8
9
10
1Percentages
Top Categories
Debt Collection
Impostor Scams
Banks and Lenders
Internet Services
Health Care
Complaints
2,287
2,285
1,547
1,252
1,135
1,107
654
578
478
401
Percentage
11%
11%
8%
6%
6%
6%
3%
3%
2%
2%
are based on the total number of CSN fraud and other complaints from Kentucky consumers (19,907).
Identity Theft Complaints Count from Kentucky Victims = 2,358

Identity Theft Types Reported by Kentucky Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
1,024
407
254
172
106
96
440
115
Percentage
43%
17%
11%
7%
4%
4%
19%
5%
1Percentages
are based on the 2,358 victims reporting from Kentucky. Note that CSN identity theft
Page 39 of 102
LOUISIANA
Fraud and Other Complaints Count from Louisiana Consumers = 25,059
Top 10 Fraud and Other Complaint Categories Reported by Louisiana Consumers
1
Rank
1
2
3
4
5
6
7
8
9
Top Categories
Percentage
Complaints
Debt Collection
3,741
15%
Impostor Scams
2,322
9%
2,195
9%
1,915
8%
Banks and Lenders
1,345
5%
949
4%
660
3%
498
2%
457
2%
Users
10 Internet Auction
363
1%
1Percentages are based on the total number of CSN fraud and other complaints from Louisiana consumers (25,059).
Note: These figures exclude complaints provided by the Louisiana Office of Attorney General.
Identity Theft Complaints Count from Louisiana Victims = 3,430

Identity Theft Types Reported by Louisiana Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Loan Fraud
Bank Fraud
Other
Complaints
1,558
465
401
293
250
89
559
135
Percentage
45%
14%
12%
9%
7%
3%
16%
4%
1Percentages
are based on the 3,430 victims reporting from Louisiana. Note that CSN identity theft
Page 40 of 102
MAINE
Fraud and Other Complaints Count from Maine Consumers = 5,909
Top 10 Fraud and Other Complaint Categories Reported by Maine Consumers
Rank
1
2
3
4
5
6
7
8
9
10
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Internet Services
Credit Cards
Complaints
814
568
443
401
311
250
216
191
184
126
Percentage
14%
10%
7%
7%
5%
4%
4%
3%
3%
2%
1Percentages
are based on the total number of CSN fraud and other complaints from Maine consumers (5,909).
Note: These figures exclude complaints provided by the Maine Office of Attorney General.
Identity Theft Complaints Count from Maine Victims = 693

Identity Theft Types Reported by Maine Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
393
100
56
50
16
6
102
32
Percentage
57%
14%
8%
7%
2%
1%
15%
5%
1Percentages
are based on the 693 victims reporting from Maine. Note that CSN identity theft
Page 41 of 102
MARYLAND
Fraud and Other Complaints Count from Maryland Consumers = 40,369
Top 10 Fraud and Other Complaint Categories Reported by Maryland Consumers
Rank
1
2
3
4
5
6
7
8
9
10
1Percentages
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Internet Services
Users
Complaints
4,906
4,335
4,043
2,576
1,925
1,625
1,287
979
918
849
Percentage
12%
11%
10%
6%
5%
4%
3%
2%
2%
2%
are based on the total number of CSN fraud and other complaints from Maryland consumers (40,369).
Identity Theft Complaints Count from Maryland Victims = 5,734

Identity Theft Types Reported by Maryland Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
2,026
1,035
798
508
248
204
Percentage
35%
18%
14%
9%
4%
4%
1,295
297
23%
5%
1Percentages
are based on the 5,734 victims reporting from Maryland. Note that CSN identity theft
Page 42 of 102
MASSACHUSETTS
Fraud and Other Complaints Count from Massachusetts Consumers = 37,422
Top 10 Fraud and Other Complaint Categories Reported by Massachusetts Consumers
Rank
1
2
3
4
5
6
7
8
9
10
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Internet Services
Credit Cards
Complaints
5,250
3,390
3,359
2,409
1,512
1,171
1,142
841
739
711
Percentage
14%
9%
9%
6%
4%
3%
3%
2%
2%
2%
1Percentages
are based on the total number of CSN fraud and other complaints from Massachusetts consumers (37,422).
Note: These figures exclude complaints provided by the Massachusetts Office of Attorney General.
Identity Theft Complaints Count from Massachusetts Victims = 5,116

Identity Theft Types Reported by Massachusetts Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
2,199
797
651
348
266
129
947
289
Percentage
43%
16%
13%
7%
5%
3%
19%
6%
1Percentages are based on the 5,116 victims reporting from Massachusetts. Note that CSN identity theft
Page 43 of 102
MICHIGAN
Fraud and Other Complaints Count from Michigan Consumers = 74,244
Top 10 Fraud and Other Complaint Categories Reported by Michigan Consumers
Rank
1
2
3
4
5
6
7
8
9
10
Top Categories
Debt Collection
Impostor Scams
Banks and Lenders
Internet Services
Health Care
Complaints
14,284
10,357
5,538
3,566
2,510
1,637
1,612
1,547
1,056
971
Percentage
19%
14%
7%
5%
3%
2%
2%
2%
1%
1%
1Percentages
are based on the total number of CSN fraud and other complaints from Michigan consumers (74,244).
Note: These figures exclude complaints provided by the Michigan Office of Attorney General.
Identity Theft Complaints Count from Michigan Victims = 10,338

Identity Theft Types Reported by Michigan Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
4,362
2,301
1,420
582
352
331
Percentage
42%
22%
14%
6%
3%
3%
1,496
488
14%
5%
1Percentages
are based on the 10,338 victims reporting from Michigan. Note that CSN identity theft
Page 44 of 102
MINNESOTA
Fraud and Other Complaints Count from Minnesota Consumers = 23,083
Top 10 Fraud and Other Complaint Categories Reported by Minnesota Consumers
Rank
1
2
3
4
5
6
7
8
9
10
1Percentages
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Internet Services
Health Care
Complaints
3,309
1,874
1,744
1,310
964
894
872
823
684
659
Percentage
14%
8%
8%
6%
4%
4%
4%
4%
3%
3%
are based on the total number of CSN fraud and other complaints from Minnesota consumers (23,083).
Identity Theft Complaints Count from Minnesota Victims = 3,229

Identity Theft Types Reported by Minnesota Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
1,170
595
364
285
106
80
764
183
Percentage
36%
18%
11%
9%
3%
2%
24%
6%
1Percentages
are based on the 3,229 victims reporting from Minnesota. Note that CSN identity theft
Page 45 of 102
MISSISSIPPI
Fraud and Other Complaints Count from Mississippi Consumers = 13,276
Top 10 Fraud and Other Complaint Categories Reported by Mississippi Consumers
Rank
1
2
3
4
5
6
7
8
9
10
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Internet Services
Internet Auction
Complaints
1,778
1,515
1,513
797
721
457
385
367
219
200
Percentage
13%
11%
11%
6%
5%
3%
3%
3%
2%
2%
1Percentages
are based on the total number of CSN fraud and other complaints from Mississippi consumers (13,276).
Note: These figures exclude complaints provided by the Mississippi Office of Attorney General.
Identity Theft Complaints Count from Mississippi Victims = 2,409

Identity Theft Types Reported by Mississippi Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
1,122
363
222
166
123
82
435
102
Percentage
47%
15%
9%
7%
5%
3%
18%
4%
1Percentages
are based on the 2,409 victims reporting from Mississippi. Note that CSN identity theft
Page 46 of 102
MISSOURI
Fraud and Other Complaints Count from Missouri Consumers = 31,304
Top 10 Fraud and Other Complaint Categories Reported by Missouri Consumers
Rank
1
2
3
4
5
6
7
8
9
10
1Percentages
Top Categories
Debt Collection
Impostor Scams
Banks and Lenders
Health Care
Internet Services
Complaints
3,568
3,349
2,279
2,138
2,033
1,877
1,199
1,028
821
774
Percentage
11%
11%
7%
7%
6%
6%
4%
3%
3%
2%
are based on the total number of CSN fraud and other complaints from Missouri consumers (31,304).
Identity Theft Complaints Count from Missouri Victims = 7,195

Identity Theft Types Reported by Missouri Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
4,464
742
572
357
232
161
898
259
Percentage
62%
10%
8%
5%
3%
2%
12%
4%
1Percentages
are based on the 7,195 victims reporting from Missouri. Note that CSN identity theft
Page 47 of 102
MONTANA
Fraud and Other Complaints Count from Montana Consumers = 4,550
Top 10 Fraud and Other Complaint Categories Reported by Montana Consumers
Rank
1
2
3
4
5
6
7
8
9
10
Top Categories
Complaints
Impostor Scams
589
Debt Collection
431
362
234
Banks and Lenders
182
164
Internet Services
135
127
124
81
Percentage
13%
9%
8%
5%
4%
4%
3%
3%
3%
2%
1Percentages
are based on the total number of CSN fraud and other complaints from Montana consumers (4,550).
Note: These figures exclude complaints provided by the Montana Department of Justice.
Identity Theft Complaints Count from Montana Victims = 585

Identity Theft Types Reported by Montana Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
230
85
42
40
23
21
158
32
Percentage
39%
15%
7%
7%
4%
4%
27%
5%
1Percentages
are based on the 585 victims reporting from Montana. Note that CSN identity theft
Page 48 of 102
NEBRASKA
Fraud and Other Complaints Count from Nebraska Consumers = 7,807
Top 10 Fraud and Other Complaint Categories Reported by Nebraska Consumers
Rank
1
2
3
4
5
6
7
8
9
10
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Health Care
Internet Services
1Percentages
Complaints
989
882
451
413
354
341
287
239
206
195
Percentage
13%
11%
6%
5%
5%
4%
4%
3%
3%
2%
are based on the total number of CSN fraud and other complaints from Nebraska consumers (7,807).
Identity Theft Complaints Count from Nebraska Victims = 914

Identity Theft Types Reported by Nebraska Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
316
140
116
70
64
49
196
53
Percentage
35%
15%
13%
8%
7%
5%
21%
6%
1Percentages
are based on the 914 victims reporting from Nebraska. Note that CSN identity theft
Page 49 of 102
NEVADA
Fraud and Other Complaints Count from Nevada Consumers = 21,952
Top 10 Fraud and Other Complaint Categories Reported by Nevada Consumers
1
Rank
1
2
3
4
5
6
7
8
9
Top Categories
Percentage
Complaints
Impostor Scams
2,834
13%
Debt Collection
2,716
12%
1,611
7%
Banks and Lenders
1,338
6%
835
4%
790
4%
571
3%
Internet Services
489
2%
450
2%
Users
10 Credit Cards
389
2%
1Percentages are based on the total number of CSN fraud and other complaints from Nevada consumers (21,952).
Note: These figures exclude complaints provided by the Nevada Office of Attorney General.
Identity Theft Complaints Count from Nevada Victims = 2,846

Identity Theft Types Reported by Nevada Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
795
634
308
292
170
160
750
154
Percentage
28%
22%
11%
10%
6%
6%
26%
5%
1Percentages are based on the 2,846 victims reporting from Nevada. Note that CSN identity theft
Page 50 of 102
NEW HAMPSHIRE
Fraud and Other Complaints Count from New Hampshire Consumers = 7,464
Top 10 Fraud and Other Complaint Categories Reported by New Hampshire Consumers
Rank
1
2
3
4
5
6
7
8
9
10
1Percentages
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Health Care
Internet Services
Complaints
856
842
585
470
421
331
257
198
190
159
Percentage
11%
11%
8%
6%
6%
4%
3%
3%
3%
2%
are based on the total number of CSN fraud and other complaints from New Hampshire consumers (7,464).
Identity Theft Complaints Count from New Hampshire Victims = 726

Identity Theft Types Reported by New Hampshire Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
325
115
75
60
20
19
135
40
Percentage
45%
16%
10%
8%
3%
3%
19%
6%
1Percentages
are based on the 726 victims reporting from New Hampshire. Note that CSN identity theft
Page 51 of 102
NEW JERSEY
Fraud and Other Complaints Count from New Jersey Consumers = 53,535
Top 10 Fraud and Other Complaint Categories Reported by New Jersey Consumers
Rank
1
2
3
4
5
6
7
8
9
10
1Percentages
Top Categories
Debt Collection
Impostor Scams
Banks and Lenders
Credit Cards
Health Care
Internet Services
Complaints
6,305
6,128
4,809
4,133
2,335
1,687
1,618
1,235
1,107
1,101
Percentage
12%
11%
9%
8%
4%
3%
3%
2%
2%
2%
are based on the total number of CSN fraud and other complaints from New Jersey consumers (53,535).
Identity Theft Complaints Count from New Jersey Victims = 7,144

Identity Theft Types Reported by New Jersey Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
2,042
1,522
956
815
346
287
Percentage
29%
21%
13%
11%
5%
4%
1,635
440
23%
6%
1Percentages
are based on the 7,144 victims reporting from New Jersey. Note that CSN identity theft
Page 52 of 102
NEW MEXICO
Fraud and Other Complaints Count from New Mexico Consumers = 10,556
Top 10 Fraud and Other Complaint Categories Reported by New Mexico Consumers
Rank
1
2
3
4
5
6
7
8
9
10
1Percentages
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Internet Services
Users
Complaints
1,536
1,097
838
647
596
435
338
261
233
218
Percentage
15%
10%
8%
6%
6%
4%
3%
2%
2%
2%
are based on the total number of CSN fraud and other complaints from New Mexico consumers (10,556).
Identity Theft Complaints Count from New Mexico Victims = 1,611

Identity Theft Types Reported by New Mexico Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
548
222
187
159
129
67
398
78
Percentage
34%
14%
12%
10%
8%
4%
25%
5%
1Percentages
are based on the 1,611 victims reporting from New Mexico. Note that CSN identity theft
Page 53 of 102
NEW YORK
Fraud and Other Complaints Count from New York Consumers = 101,497
Top 10 Fraud and Other Complaint Categories Reported by New York Consumers
Rank
1
2
3
4
5
6
7
8
9
10
1Percentages
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Health Care
Internet Services
Credit Cards
Complaints
10,781
10,332
8,746
7,168
4,211
3,626
3,538
2,303
2,252
2,242
Percentage
11%
10%
9%
7%
4%
4%
3%
2%
2%
2%
are based on the total number of CSN fraud and other complaints from New York consumers (101,497).
Identity Theft Complaints Count from New York Victims = 15,959

Identity Theft Types Reported by New York Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
5,023
3,875
2,091
1,565
684
629
Percentage
31%
24%
13%
10%
4%
4%
3,155
1,011
20%
6%
1Percentages
are based on the 15,959 victims reporting from New York. Note that CSN identity theft
Page 54 of 102
NORTH CAROLINA
Fraud and Other Complaints Count from North Carolina Consumers = 50,504
Top 10 Fraud and Other Complaint Categories Reported by North Carolina Consumers
Rank
1
2
3
4
5
6
7
8
9
10
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Internet Services
Health Care
Complaints
5,943
5,562
3,867
3,210
2,849
2,663
1,626
1,624
1,083
1,073
Percentage
12%
11%
8%
6%
6%
5%
3%
3%
2%
2%
1Percentages
are based on the total number of CSN fraud and other complaints from North Carolina consumers (50,504).
Note: These figures exclude complaints provided by the North Carolina Department of Justice.
Identity Theft Complaints Count from North Carolina Victims = 7,334

Identity Theft Types Reported by North Carolina Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
3,077
1,136
812
553
351
239
Percentage
42%
15%
11%
8%
5%
3%
1,537
321
21%
4%
1Percentages are based on the 7,334 victims reporting from North Carolina. Note that CSN identity theft
Page 55 of 102
NORTH DAKOTA
Fraud and Other Complaints Count from North Dakota Consumers = 2,473
Top 10 Fraud and Other Complaint Categories Reported by North Dakota Consumers
Rank
1
2
3
4
5
6
7
8
9
10
1Percentages
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Internet Services
Users
Complaints
357
224
160
142
111
94
77
60
48
46
Percentage
14%
9%
6%
6%
4%
4%
3%
2%
2%
2%
are based on the total number of CSN fraud and other complaints from North Dakota consumers (2,473).
Identity Theft Complaints Count from North Dakota Victims = 319

Identity Theft Types Reported by North Dakota Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
145
44
33
24
17
8
57
13
Percentage
45%
14%
10%
8%
5%
3%
18%
4%
1Percentages are based on the 319 victims reporting from North Dakota. Note that CSN identity theft
Page 56 of 102
OHIO
Fraud and Other Complaints Count from Ohio Consumers = 58,704
Top 10 Fraud and Other Complaint Categories Reported by Ohio Consumers
Rank
1
2
3
4
5
6
7
8
9
10
Top Categories
Debt Collection
Impostor Scams
Banks and Lenders
Health Care
Internet Services
Complaints
7,773
6,049
4,649
4,290
3,444
2,752
2,091
1,850
1,426
1,327
Percentage
13%
10%
8%
7%
6%
5%
4%
3%
2%
2%
1Percentages
are based on the total number of CSN fraud and other complaints from Ohio consumers (58,704).
Note: These figures exclude complaints provided by the Ohio Office of Attorney General.
Identity Theft Complaints Count from Ohio Victims = 9,161

Identity Theft Types Reported by Ohio Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
4,652
1,204
1,110
582
375
207
Percentage
51%
13%
12%
6%
4%
2%
1,400
398
15%
4%
1Percentages are based on the 9,161 victims reporting from Ohio. Note that CSN identity theft
Page 57 of 102
OKLAHOMA
Fraud and Other Complaints Count from Oklahoma Consumers = 16,926
Top 10 Fraud and Other Complaint Categories Reported by Oklahoma Consumers
Rank
1
2
3
4
5
6
7
8
9
10
1Percentages
Top Categories
Debt Collection
Impostor Scams
Banks and Lenders
Health Care
Internet Services
Complaints
2,112
1,938
1,739
1,056
917
808
475
349
321
320
Percentage
12%
11%
10%
6%
5%
5%
3%
2%
2%
2%
are based on the total number of CSN fraud and other complaints from Oklahoma consumers (16,926).
Identity Theft Complaints Count from Oklahoma Victims = 2,656

Identity Theft Types Reported by Oklahoma Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
1,051
359
290
209
140
131
634
127
Percentage
40%
14%
11%
8%
5%
5%
24%
5%
1Percentages
are based on the 2,656 victims reporting from Oklahoma. Note that CSN identity theft
Page 58 of 102
OREGON
Fraud and Other Complaints Count from Oregon Consumers = 20,069
Top 10 Fraud and Other Complaint Categories Reported by Oregon Consumers
Rank
1
2
3
4
5
6
7
8
9
10
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Internet Services
Health Care
Complaints
3,510
1,905
1,387
1,142
928
730
725
656
546
429
Percentage
17%
9%
7%
6%
5%
4%
4%
3%
3%
2%
1Percentages
are based on the total number of CSN fraud and other complaints from Oregon consumers (20,069).
Note: These figures exclude complaints provided by the Oregon Department of Justice.
Identity Theft Complaints Count from Oregon Victims = 4,946

Identity Theft Types Reported by Oregon Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
3,041
518
263
256
100
68
952
154
Percentage
61%
10%
5%
5%
2%
1%
19%
3%
1Percentages
are based on the 4,946 victims reporting from Oregon. Note that CSN identity theft
Page 59 of 102
PENNSYLVANIA
Fraud and Other Complaints Count from Pennsylvania Consumers = 69,655
Top 10 Fraud and Other Complaint Categories Reported by Pennsylvania Consumers
Rank
1
2
3
4
5
6
7
8
9
10
1Percentages
Top Categories
Debt Collection
Impostor Scams
Banks and Lenders
Internet Services
Health Care
Complaints
8,348
8,173
5,540
4,727
3,422
2,695
2,262
1,689
1,552
1,310
Percentage
12%
12%
8%
7%
5%
4%
3%
2%
2%
2%
are based on the total number of CSN fraud and other complaints from Pennsylvania consumers (69,655).
Identity Theft Complaints Count from Pennsylvania Victims = 10,446

Identity Theft Types Reported by Pennsylvania Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
3,613
1,713
1,385
863
422
308
Percentage
35%
16%
13%
8%
4%
3%
2,734
483
26%
5%
1Percentages
are based on the 10,446 victims reporting from Pennsylvania. Note that CSN identity theft
Page 60 of 102
RHODE ISLAND
Fraud and Other Complaints Count from Rhode Island Consumers = 6,219
Top 10 Fraud and Other Complaint Categories Reported by Rhode Island Consumers
Rank
1
2
3
4
5
6
7
8
9
10
1Percentages
Top Categories
Debt Collection
Impostor Scams
Banks and Lenders
Users
Credit Cards
Internet Services
Complaints
925
711
578
422
243
200
159
134
119
113
Percentage
15%
11%
9%
7%
4%
3%
3%
2%
2%
2%
are based on the total number of CSN fraud and other complaints from Rhode Island consumers (6,219).
Identity Theft Complaints Count from Rhode Island Victims = 699

Identity Theft Types Reported by Rhode Island Victims
Rank
1
2
3
4
5
5
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
307
126
82
55
27
27
99
37
Percentage
44%
18%
12%
8%
4%
4%
14%
5%
1Percentages
are based on the 699 victims reporting from Rhode Island. Note that CSN identity theft
Page 61 of 102
SOUTH CAROLINA
Fraud and Other Complaints Count from South Carolina Consumers = 25,816
Top 10 Fraud and Other Complaint Categories Reported by South Carolina Consumers
1
Rank
1
2
3
4
5
6
7
8
9
10
Top Categories
Percentage
Complaints
Debt Collection
3,752
15%
Impostor Scams
2,800
11%
Banks and Lenders
1,785
7%
1,629
6%
1,411
5%
1,207
5%
710
3%
688
3%
Internet Services
539
2%
445
2%
Users
1Percentages are based on the total number of CSN fraud and other complaints from South Carolina consumers (25,816).
Note: These figures exclude complaints provided by the South Carolina Department of Consumer Affairs.
Identity Theft Complaints Count from South Carolina Victims = 3,540

Identity Theft Types Reported by South Carolina Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
1,255
511
508
265
209
102
898
155
Percentage
35%
14%
14%
7%
6%
3%
25%
4%
1Percentages are based on the 3,540 victims reporting from South Carolina. Note that CSN identity theft
Page 62 of 102
SOUTH DAKOTA
Fraud and Other Complaints Count from South Dakota Consumers = 2,974
Top 10 Fraud and Other Complaint Categories Reported by South Dakota Consumers
Rank
1
2
3
4
5
6
7
8
9
10
1Percentages
Top Categories
Debt Collection
Impostor Scams
Banks and Lenders
Credit Cards
Internet Services
Health Care
Complaints
415
308
245
168
148
109
100
65
62
47
Percentage
14%
10%
8%
6%
5%
4%
3%
2%
2%
2%
are based on the total number of CSN fraud and other complaints from South Dakota consumers (2,974).
Identity Theft Complaints Count from South Dakota Victims = 310

Identity Theft Types Reported by South Dakota Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
119
44
34
29
15
9
59
24
Percentage
38%
14%
11%
9%
5%
3%
19%
8%
1Percentages are based on the 310 victims reporting from South Dakota. Note that CSN identity theft
Page 63 of 102
TENNESSEE
Fraud and Other Complaints Count from Tennessee Consumers = 37,347
Top 10 Fraud and Other Complaint Categories Reported by Tennessee Consumers
Rank
1
2
3
4
5
6
7
8
9
10
Top Categories
Debt Collection
Impostor Scams
Banks and Lenders
Internet Services
Health Care
Complaints
4,575
3,757
2,998
2,475
2,023
1,619
1,522
1,086
740
714
Percentage
12%
10%
8%
7%
5%
4%
4%
3%
2%
2%
1Percentages
are based on the total number of CSN fraud and other complaints from Tennessee consumers (37,347).
Note: These figures exclude complaints provided by the Tennessee Division of Consumer Affairs.
Identity Theft Complaints Count from Tennessee Victims = 4,993

Identity Theft Types Reported by Tennessee Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
1,871
906
736
389
234
150
952
198
Percentage
37%
18%
15%
8%
5%
3%
19%
4%
1Percentages
are based on the 4,993 victims reporting from Tennessee. Note that CSN identity theft
Page 64 of 102
TEXAS
Fraud and Other Complaints Count from Texas Consumers = 174,468
Top 10 Fraud and Other Complaint Categories Reported by Texas Consumers
Rank
1
2
3
4
5
6
7
8
9
10
Top Categories
Debt Collection
Impostor Scams
Banks and Lenders
Users
Internet Services
1Percentages
Complaints
34,876
15,876
13,869
7,916
6,745
5,528
5,137
Percentage
20%
9%
8%
5%
4%
3%
3%
3,811
3,006
2,672
2%
2%
2%
are based on the total number of CSN fraud and other complaints from Texas consumers (174,468).
Identity Theft Complaints Count from Texas Victims = 25,843

Identity Theft Types Reported by Texas Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Loan Fraud
Bank Fraud
Other
Complaints
9,422
3,880
2,952
2,166
2,071
2,012
Percentage
36%
15%
11%
8%
8%
8%
5,340
1,069
21%
4%
1Percentages
are based on the 25,843 victims reporting from Texas. Note that CSN identity theft
Page 65 of 102
UTAH
Fraud and Other Complaints Count from Utah Consumers = 11,471
Top 10 Fraud and Other Complaint Categories Reported by Utah Consumers
Rank
1
2
3
4
5
6
7
8
9
10
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Internet Services
Health Care
1Percentages
Complaints
1,591
1,171
716
687
593
526
381
358
351
244
Percentage
14%
10%
6%
6%
5%
5%
3%
3%
3%
2%
are based on the total number of CSN fraud and other complaints from Utah consumers (11,471).
Identity Theft Complaints Count from Utah Victims = 1,586

Identity Theft Types Reported by Utah Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
479
320
163
146
118
74
385
77
Percentage
30%
20%
10%
9%
7%
5%
24%
5%
1Percentages are based on the 1,586 victims reporting from Utah. Note that CSN identity theft
Page 66 of 102
VERMONT
Fraud and Other Complaints Count from Vermont Consumers = 2,442
Top 10 Fraud and Other Complaint Categories Reported by Vermont Consumers
Rank
1
2
3
4
5
6
7
8
9
10
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Internet Services
Users
1Percentages
Complaints
308
294
208
136
128
117
111
85
67
45
Percentage
13%
12%
9%
6%
5%
5%
5%
3%
3%
2%
are based on the total number of CSN fraud and other complaints from Vermont consumers (2,442).
Identity Theft Complaints Count from Vermont Victims = 402

Identity Theft Types Reported by Vermont Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
223
40
37
26
8
6
70
20
Percentage
55%
10%
9%
6%
2%
1%
17%
5%
1Percentages
are based on the 402 victims reporting from Vermont. Note that CSN identity theft
Page 67 of 102
VIRGINIA
Fraud and Other Complaints Count from Virginia Consumers = 49,537
Top 10 Fraud and Other Complaint Categories Reported by Virginia Consumers
Rank
1
2
3
4
5
6
7
8
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Users
Internet Services
9
10
1Percentages
Complaints
6,268
5,594
3,778
2,694
2,155
1,811
1,603
1,370
Percentage
13%
11%
8%
5%
4%
4%
3%
3%
1,321
1,193
3%
2%
are based on the total number of CSN fraud and other complaints from Virginia consumers (49,537).
Identity Theft Complaints Count from Virginia Victims = 5,921

Identity Theft Types Reported by Virginia Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
2,069
998
968
560
198
145
Percentage
35%
17%
16%
9%
3%
2%
1,263
284
21%
5%
1Percentages
are based on the 5,921 victims reporting from Virginia. Note that CSN identity theft
Page 68 of 102
WASHINGTON
Fraud and Other Complaints Count from Washington Consumers = 36,127
Top 10 Fraud and Other Complaint Categories Reported by Washington Consumers
Rank
1
2
3
4
5
6
7
8
9
10
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Internet Services
Health Care
Complaints
5,542
3,249
2,629
2,115
1,474
1,362
1,259
1,171
1,077
841
Percentage
15%
9%
7%
6%
4%
4%
3%
3%
3%
2%
1Percentages
are based on the total number of CSN fraud and other complaints from Washington consumers (36,127).
Note: These figures exclude complaints provided by the Washington Office of Attorney General.
Identity Theft Complaints Count from Washington Victims = 10,930

Identity Theft Types Reported by Washington Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
6,050
1,243
667
619
339
145
Percentage
55%
11%
6%
6%
3%
1%
2,724
411
25%
4%
1Percentages
are based on the 10,930 victims reporting from Washington. Note that CSN identity theft
Page 69 of 102
WEST VIRGINIA
Fraud and Other Complaints Count from West Virginia Consumers = 8,634
Top 10 Fraud and Other Complaint Categories Reported by West Virginia Consumers
Rank
1
2
3
4
5
6
7
8
9
10
1Percentages
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Internet Services
Health Care
Complaints
998
778
755
583
353
336
318
242
185
142
Percentage
12%
9%
9%
7%
4%
4%
4%
3%
2%
2%
are based on the total number of CSN fraud and other complaints from West Virginia consumers (8,634).
Identity Theft Complaints Count from West Virginia Victims = 1,136

Identity Theft Types Reported by West Virginia Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
543
172
158
67
23
20
189
49
Percentage
48%
15%
14%
6%
2%
2%
17%
4%
1Percentages
are based on the 1,136 victims reporting from West Virginia. Note that CSN identity theft
Page 70 of 102
WISCONSIN
Fraud and Other Complaints Count from Wisconsin Consumers = 24,321
Top 10 Fraud and Other Complaint Categories Reported by Wisconsin Consumers
Rank
1
2
3
4
5
6
7
8
9
10
1Percentages
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Internet Services
Health Care
Complaints
2,991
2,510
1,919
1,681
1,099
1,076
934
690
670
641
Percentage
12%
10%
8%
7%
5%
4%
4%
3%
3%
3%
are based on the total number of CSN fraud and other complaints from Wisconsin consumers (24,321).
Identity Theft Complaints Count from Wisconsin Victims = 4,283

Identity Theft Types Reported by Wisconsin Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
2,135
610
376
244
169
117
748
224
Percentage
50%
14%
9%
6%
4%
3%
17%
5%
1Percentages
are based on the 4,283 victims reporting from Wisconsin. Note that CSN identity theft
Page 71 of 102
WYOMING
Fraud and Other Complaints Count from Wyoming Consumers = 2,968
Top 10 Fraud and Other Complaint Categories Reported by Wyoming Consumers
Rank
1
2
3
4
5
6
7
8
9
10
Top Categories
Impostor Scams
Debt Collection
Banks and Lenders
Internet Services
Users
1Percentages
Complaints
365
343
294
124
113
102
80
70
63
55
Percentage
12%
12%
10%
4%
4%
3%
3%
2%
2%
2%
are based on the total number of CSN fraud and other complaints from Wyoming consumers (2,968).
Identity Theft Complaints Count from Wyoming Victims = 287

Identity Theft Types Reported by Wyoming Victims
Rank
1
2
3
4
5
6
Identity Theft Type

Credit Card Fraud
Bank Fraud
Loan Fraud
Other
Complaints
109
41
34
25
14
13
66
16
Percentage
38%
14%
12%
9%
5%
5%
23%
6%
1Percentages
are based on the 287 victims reporting from Wyoming. Note that CSN identity theft
Page 72 of 102
Appendix A1: The Consumer Sentinel Network
The Consumer Sentinel Network is a free, online database of consumer complaints available only to law
enforcement. It includes complaints about identity theft, fraud, financial transactions, debt collection,
and credit reports, among other subjects. The Consumer Sentinel Network is based on the premise that
sharing information can make law enforcement even more effective. To that end, the Consumer Sentinel
Network provides law enforcement members with access to consumer complaints provided directly to
the FTC, as well as to complaints shared by other data contributors.
www.FTC.gov/Sentinel
The Identity Theft Data Clearinghouse was launched in November 1999 and is the sole national
repository of consumer complaints about identity theft. The Clearinghouse provides specific
investigative material for law enforcement and broader reports that provide insight to both private and
public sector partners on ways to reduce the incidence of identity theft. Information in the
Clearinghouse is available to law enforcement members via the Consumer Sentinel Network. This
access enables law enforcers to readily spot local identity theft problems and to coordinate with other
law enforcement officers where the data reveals common schemes or perpetrators.
www.FTC.gov/idtheft
Econsumer.gov was created in April 2001 to gather and share cross-border e-commerce complaints to
respond to the challenges of multinational Internet fraud, and enhance consumer confidence in ecommerce. Through econsumer.gov, consumers can file cross-border consumer complaints online and
learn about alternative ways to resolve them. All information is available in English, French, German,
Japanese, Korean, Polish, Spanish, and Turkish. Using the existing Consumer Sentinel Network, the
incoming complaints are shared through the government website with participating consumer protection
law enforcers from 28 nations.
www.econsumer.gov
Page 73 of 102
Appendix A2: Consumer Sentinel Network Major Data Contributors1

1Percentages
are based on the total number of Consumer Sentinel Network complaints (2,582,851) received between January 1 and
December 31, 2014. The type of complaints provided by the organization is indicated in parentheses.
2For
a list of Better Business Bureaus contributing to the Consumer Sentinel Network, see Appendix A4.
Page 74 of 102
Appendix A3: Consumer Sentinel Network Data Contributor Details

CY - 2012
CY - 2013
CY - 2014
1
1
1
Complaints Percentages Complaints Percentages Complaints Percentages
260,982
12%
199,648
9%
229,825
9%
87,265
4%
71,728
3%
96,873
4%
253,316
12%
220,185
10%
267,735
10%
264,575
13%
210,907
10%
210,072
8%
Data Contributors
FTC - "877 ID THEFT"
FTC - Web Complaints IDT
FTC - "877 FTC HELP" (Fraud & Other)
FTC - Web Complaints (Fraud & Other)
2
FTC - Mobile Complaints (Fraud & Other)

PrivacyStar
3
Better Business Bureaus

Internet Crime Complaint Center
Consumer Financial Protection Bureau
Green Dot
State Law Enforcement Agencies
Ohio Attorney General
Washington Attorney General
California Attorney General
North Carolina Department of Justice
Massachusetts Attorney General
Maine Attorney General
Indiana Attorney General
Oregon Department of Justice
Michigan Attorney General
Tennessee Division of Consumer Affairs
Iowa Attorney General
Colorado Attorney General
South Carolina Department of Consumer Affairs
Idaho Attorney General
Hawaii Office of Consumer Protection
Montana Department of Justice
Mississippi Attorney General
Nevada Attorney General
Alaska Attorney General
Louisiana Attorney General
Publisher's Clearing House

4
MoneyGram International \ Western Union Money Transfer

MoneyGram International
Western Union Money Transfer
Others
246,498
11%
38,517
540,198
1%
21%
402,567
264,896
84,127
17,334
78,975
19%
13%
4%
1%
4%
445,245
246,710
149,624
91,814
87,993
20%
11%
7%
4%
4%
377,871
225,037
217,009
96,142
81,842
15%
9%
8%
4%
3%
19,609
11,312
4,194
17,277
-
1%
1%
<1%
1%
18,032
11,789
11,239
16,360
62
4,815
1%
1%
1%
1%
<1%
<1%
1%
<1%
<1%
<1%
<1%
<1%
4,612
7,763
4,969
2,331
309
975
2,962
1,172
55
379
652
60
344
-
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
5,081
5,557
4,166
3,077
2,339
829
757
855
83
730
515
264
295
1,148
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
15,290
11,275
9,715
8,525
7,514
6,755
4,670
4,498
4,028
2,504
1,832
1,237
935
650
620
538
452
423
257
124
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
<1%
50,468
2%
56,653
3%
72,733
3%
64,848
3%
65,935
3%
70,057
3%
20,192
44,656
1%
2%
38,253
27,682
2%
1%
41,017
29,040
2%
1%
64,974
3%
57,831
3%
58,940
2%
365
21,505
5,825
<1%
1%
<1%
635
17,272
6,798
<1%
1%
<1%
22,136
11,385
9,413
1%
<1%
<1%
Lawyers' Committee for Civil Rights
11,128
1%
10,930
1%
5,000
<1%
Identity Theft Assistance Center
20,448
1%
17,741
1%
<1%
3,975
<1%
2,477
<1%
4,885
1,750
1,512
<1%
U.S. Department of Veterans Affairs
<1%
Los Angeles County Department of Consumer Affairs
815
<1%
726
<1%
926
<1%
Financial Fraud Enforcement Task Force
216
<1%
629
<1%
<1%
671
<1%
313
261
210
<1%
<1%
191
154
<1%
<1%
38
95
<1%
<1%
U.S. Department of Defense

Privacy Rights Clearinghouse
U.S. Department of Education
U.S. Senate Special Committee on Aging
Iowa Clinton County Sheriff's Office
U.S. Department of Health and Human Services
Other Data Contributors
1Percentages
3For
7%
U.S. Department of the Treasury, Internal Revenue Service

Canadian Anti-Fraud Centre
National Fraud Information Center
Canada Competition Bureau
2FTC
151,801
16
252
46
<1%
<1%
126
59
<1%
107
40
396
<1%
124
151
<1%
<1%
<1%
<1%
<1%
<1%
<1%
are based on the total number of CSN complaints: CY-2012 = 2,112,861; CY-2013 = 2,174,563; and CY-2014 = 2,582,851.
- Mobile Complaint Assistant was activated in CY-2014.
a list of Better Business Bureaus contributing to the Consumer Sentinel Network, see Appendix A4.
4MoneyGram
International provides the FTC certain types of complaints that Western Union does not, such as complaints from consumers
outside the United States and information about additional transactions that MoneyGram has linked to a consumer fraud complaint after
investigating the transaction and contacting the sender.
Page 75 of 102
Appendix A4: Consumer Sentinel Network

Better Business Bureau Data Contributors
Alabama, Birmingham
Alabama, Huntsville
Alabama, Mobile
Alberta, Calgary (Canada)
Alberta, Edmonton (Canada)
Arizona, Phoenix
Arizona, Tucson
Arkansas, Little Rock
British Columbia, Vancouver (Canada)
British Columbia, Victoria (Canada)
California, Fresno
California, Oakland
California, Sacramento
California, San Diego
California, San Jose (Silicon Valley)
California, Santa Ana (Orange County)
California, Santa Barbara (Tri-Counties)
Colorado, Colorado Springs
Colorado, Denver
Colorado, Fort Collins
Connecticut, Wallingford
Delaware, Wilmington
District of Columbia, Washington
Florida, Clearwater
Florida, Jacksonville (Northeast Florida)
Florida, Orlando
Florida, Pensacola
Florida, West Palm Beach
Georgia, Atlanta, Athens and Northeast Georgia
Georgia, Columbus
Georgia, Macon
Hawaii, Honolulu
Idaho, Boise
Illinois, Chicago
Illinois, Peoria
Indiana, Evansville
Indiana, Fort Wayne
Indiana, Indianapolis
Iowa, Des Moines
Kentucky, Lexington
Kentucky, Louisville
Louisiana, Baton Rouge
Louisiana, Lafayette (Acadiana)
Louisiana, Lake Charles
Louisiana, Monroe
Louisiana, New Orleans
Louisiana, Shreveport
Manitoba, Winnipeg (Canada)
Maryland, Baltimore
Massachusetts, Boston
Massachusetts, Worchester
Michigan, Detroit (Eastern)
Michigan, Grand Rapids
Minnesota, Saint Paul
Mississippi, Jackson
Missouri, Kansas City
Missouri, Saint Louis
Missouri, Springfield
Nebraska, Omaha
Nevada, Las Vegas
Nevada, Reno
New Hampshire, Concord
New Jersey, Trenton
New Mexico, Albuquerque
New York, Buffalo
New York, New York City
North Carolina, Asheville
North Carolina, Charlotte
North Carolina, Greensboro
North Carolina, Raleigh
North Carolina, Winston-Salem
Nova Scotia, Halifax (Canada)
Ohio, Akron
Ohio, Canton
Ohio, Cincinnati
Ohio, Cleveland
Ohio, Columbus
Ohio, Dayton
Page 76 of 102
Ohio, Toledo
Ohio, Youngstown
Oklahoma, Oklahoma City
Oklahoma, Tulsa
Ontario, London (Canada)
Ontario, Ottawa (Canada)
Pennsylvania, Pittsburgh
Saskatchewan, Regina (Canada)
South Carolina, Columbia
South Carolina, Greenville
South Carolina, Myrtle Beach
Tennessee, Chattanooga
Tennessee, Knoxville
Tennessee, Memphis
Tennessee, Nashville
Texas, Abilene
Texas, Amarillo
Texas, Austin
Texas, Beaumont
Texas, Brazos Valley (Bryan)
Texas, Dallas
Texas, El Paso
Texas, Fort Worth
Texas, Houston
Texas, Lubbock (South Plains)
Texas, San Angelo
Texas, Tyler
Texas, Wichita Falls
Utah, Salt Lake City
Virginia, Norfolk
Virginia, Richmond
Virginia, Roanoke
Washington, DuPont
Washington, Spokane
Wisconsin, Milwaukee
Appendix B1: Consumer Sentinel Network

Complaint Category Descriptions
Advance Payments for Credit Services: The promise of a loan or credit card that requires you to pay a fee first; worthless
1 credit card loss protection and insurance programs; the promise that accurate negative information can be removed from
your credit file for a fee; services offering to recover government refunds or unclaimed funds; etc. (Fraud Category)
Auto-Related Complaints: Misleading or deceptive claims regarding auto prices, financing, leasing or warranties;
2 repair\maintenance issues with newly purchased used or new cars, including dissatisfaction with service provided by auto
mechanics; price fixing and price gouging concerns against gas stations and oil companies; etc. (Other Category)
Banks and Lenders: Deceptive or predatory mortgage lending practices; problems with modification of mortgage terms;
miscellaneous customer service and account issues with bank or credit union products, including payday loans, student
3
loans, auto title loans, fees and overdraft charges; other finance company lending products, services and practices; etc.
(Other Category)
Business and Job Opportunities: Complaints about franchise or business opportunities: promotion of distributing goods
and services, provided by the promoter, with assistance in the form of locations, accounts or customers. Also, complaints
4 about work-at-home plans: an offer a consumer may receive or seek out to work directly from home (e.g. stuffing envelopes
or processing medical claims), as well as complaints about multi-level marketing schemes, employment agencies or job
counseling, overseas work, inventions or idea promotions. (Fraud Category)
Buyers' Clubs: Complaints involving free trials or discounts on products and services; a buyers club membership becomes
5 a fraud when consumers are billed for "memberships" they did not agree to purchase. Frequently, consumers are offered a
free trial offer and are automatically enrolled and charged fees once the free trial period is over. (Fraud Category)
6
Charitable Solicitations: Misleading pitches for donations to benefit local service organizations; solicitations for bogus
charity or relief organizations; etc. (Fraud Category)
Computer Equipment and Software: Problems with computer software, hardware and computer equipment purchases;
unwanted or unauthorized software installations and downloads; etc. (Other Category)
Credit Bureaus, Information Furnishers and Report Users: Credit Reporting Agency (CRA) or furnisher provides
8 inaccurate information or fails to reinvestigate disputed information; CRA provides inadequate phone help; difficulties
ordering free annual credit reports; impermissible access to\inquiry on credit reports; etc. (Other Category)
9
Credit Cards: Account or billing issues, including interest rate changes, late fees, credit disputes and overcharges;
fraudulent credit card offers\phishing attempts; etc. (Other Category)
Debt Collection: Debt collector calls repeatedly or continuously, falsely represents the amount or status of debt, fails to
10 send written notice of debt, falsely threatens suit, uses profane language, fails to identify self as debt collector and\or
violates other provisions of the Fair Debt Collection Practices Act. (Other Category)
Education: Complaints about trade or vocational school services, including issues related to accreditation, billing and
collection,
or institutional advertising claims related to usefulness of the degree or job prospects after graduation. Also,
11
complaints about traditional colleges and universities. (Other Category)
Foreign Money Offers and Counterfeit Check Scams: Letters or e-mails offering the "opportunity" to share in a percentage
of millions of dollars that a self-proclaimed government official is trying to transfer illegally out of a foreign country in return
for money, bank account numbers or other identifying information from the victim; fraudulent schemes involving foreign
12
lotteries, mystery shoppers or Internet purchases\classified ads in which a counterfeit check overpayment is received along
with a request to wire back the difference immediately after check deposit, leaving the victim responsible for the funds
withdrawn; etc. (Fraud Category)
Grants: Deceptive practices by businesses or individuals marketing either government grant opportunities or financial aid
13 assistance services; problems with student loan processors, debt collectors collecting on defaulted student loans, diploma
mills and other unaccredited educational institutions; etc. (Fraud Category)
Health Care: Fraudulent, misleading or deceptive claims for vision correction procedures; dietary supplements; weight loss
products or services; impotency treatments; health spas and equipments; infertility services; sunscreens; HIV test kits;
14
medical discount plans; as well as complaints about over-the-counter or prescription drugs; other medical products, supplies
or treatments; etc. (Fraud Category)
Home Repair, Improvement and Products: Defective furniture or appliances; service or warranty-related issues; furniture or
appliance delivery problems, including receiving wrong or incomplete products; problems with home repair services and
15
contractors; issues with home protection devices or services; as well as complaints about general housing-related issues;
etc. (Other Category)
Page 77 of 102
Appendix B1: Consumer Sentinel Network

Complaint Category Descriptions
16
Identity Theft: When someone appropriates your personal identifying information (like your Social Security number or credit
card account number) to commit fraud or theft. (Identity Theft Category)
Impostor Scams: Complaints about scammers claiming to be friends, family, a romantic interest, companies or government
agencies to induce people to send money or divulge personal information. Complaints include the following: scammers
17 posing as friends or relatives stranded in foreign countries without money; scammers claiming to be working for or affiliated
with a government agency; and scammers claiming to be affiliated with a private entity (e.g. a charity or company). (Fraud
Category)
18
Internet Auction: Non-delivery or late delivery of goods; delivery of goods that are less valuable than advertised; failure to
disclose all the relevant information about the product or terms of the sale; etc. (Fraud Category)
Internet Services: Problems with trial offers from Internet Service Providers ("ISPs"); difficulty canceling an ISP account;
issues with Internet entertainment services, Internet gaming and social networking services; undisclosed charges; website
19
design and hosting services; spyware, adware and malware issues; as well as general complaints about information or
functionality related to websites; etc. (Fraud Category)
20
Investment-Related Complaints: Investment opportunities in day trading; gold and gems; art; rare coins; other investment
products; as well as complaints about companies that offer advice or seminars on investments; etc. (Fraud Category)
21
Magazines and Books: Pitches for "free," "pre-paid," or "special" magazine or book subscription deals; etc. (Fraud
Category)
Mortgage Foreclosure Relief and Debt Management: Complaints about mortgage lenders, brokers and other entities making
false promises to save consumers homes from foreclosure; mortgage refinancing, mortgage term modifications and debt
22
management issues; credit organizations charging excessive fees, making false promises to provide free services, pay
creditors or reduce interest rates. (Fraud Category)
Office Supplies and Services: Fraudulent or deceptive offers for toner, copier paper, maintenance supplies, equipment
23 maintenance contracts; classified advertising and yellow page invoice scams; website cramming schemes; etc. (Fraud
Category)
24
Prizes, Sweepstakes and Lotteries: Promotions for "free" prizes for a fee; foreign lotteries and sweepstakes offered through
the phone, fax, e-mail or mail; etc. (Fraud Category)
Real Estate: Complaints about deceptive and misleading practices involving real estate agents and companies, real estate
25 appraisers and appraisal services, real estate consultants, real estate property management and real estate land developers.
(Other Category)
Shop-at-Home and Catalog Sales: Problems, such as undisclosed costs, failure to deliver on time, non-delivery and refusal
26 to honor a guarantee, with purchases made via the Internet (not including auction sales), telephone or mail. (Fraud
Category)
Tax Preparers: Complaints about companies that engage in "skimming" consumer tax refunds or charging inflated fees while
promising substantial refunds. Also, companies aiding consumers in willfully and intentionally falsifying information on a
27
tax return to limit the amount of tax liability. Complaints include entities pretending to be tax preparers or the IRS in order to
obtain funds or information from consumers. (Fraud Category)
Telephone and Mobile Services: Complaints about advertising related to mobile plans, rates or coverage areas; unsolicited
mobile text messages; problems with mobile applications or downloads; other mobile device problems; charges for calls to
28 "toll-free" numbers; unauthorized charges, such as charges for calls consumers did not make; unauthorized switching of
consumers phone service provider; misleading pre-paid phone card offers; as well as complaints about VoIP services;
unsolicited faxes; etc. (Fraud Category)
Television and Electronic Media: Problems with TV reception, installation, billing and promotions for cable/satellite
29 providers; miscellaneous problems with music\DVD\video game purchases; as well as complaints about television
programming or advertisements. (Other Category)
30
Travel, Vacations and Timeshare Plans: Deceptive offers for "free" or low-cost vacations; cut-rate student travel packages;
misleading timeshare offers; etc. (Fraud Category)
Page 78 of 102
Appendix B2: Consumer Sentinel Network Complaint Categories1

Category
CY - 2012
Complaints / Percentages 1
CY - 2013
CY - 2014
47,306
2.24%
57,679
2.65%
37,017
1.43%
82,288
3.89%
89,223
4.10%
88,334
3.42%
134,917
6.39%
157,040
7.22%
128,107
4.96%
33,287
1.58%
33,762
1.55%
20,550
0.80%
Buyers' Clubs
2,233
0.11%
1,931
0.09%
1,324
0.05%
3,724
0.18%
2,723
0.13%
2,620
0.10%
13,691
0.65%
14,658
0.67%
12,702
0.49%
29,936
1.42%
32,634
1.50%
35,904
1.39%
Credit Cards
52,029
2.46%
35,866
1.65%
32,032
1.24%
202,751
9.60%
207,929
9.56%
280,998
10.88%
3,823
0.18%
3,900
0.18%
5,628
0.22%
46,836
2.22%
24,925
1.15%
21,020
0.81%
Grants
11,414
0.54%
8,966
0.41%
8,032
0.31%
Health Care
37,705
1.78%
43,427
2.00%
37,824
1.46%
13,555
0.64%
10,295
0.47%
8,327
0.32%
369,143
17.47%
290,099
13.34%
332,646
12.88%
Impostor Scams
85,081
4.03%
126,230
5.80%
276,622
10.71%
Internet Auction
30,321
1.44%
21,136
0.97%
19,671
0.76%
Internet Services
82,200
3.89%
52,075
2.39%
46,039
1.78%
7,436
0.35%
6,486
0.30%
10,135
0.39%
Magazines and Books
19,483
0.92%
15,172
0.70%
11,856
0.46%
34,015
1.61%
21,315
0.98%
12,747
0.49%
24,869
1.18%
20,644
0.95%
12,324
0.48%
102,162
4.84%
98,014
4.51%
103,579
4.01%
9,028
0.43%
18,283
0.84%
4,952
0.19%
118,472
5.61%
69,571
3.20%
71,377
2.76%
19
<0.01%
682
0.03%
6,418
0.25%
79,374
3.76%
120,737
5.55%
171,809
6.65%
43,584
2.06%
56,299
2.59%
48,640
1.88%
32,646
1.55%
31,597
1.45%
25,751
1.00%
Banks and Lenders

Debt Collection
Education
Identity Theft

Real Estate
Tax Preparers
1Percentages
are based on the total number of CSN complaints for each calendar year: CY-2012 = 2,112,861; CY-2013 =
2,174,563; and CY-2014 = 2,582,851. Note that percentages may not sum to 100% because CSN complaints may be coded
under multiple product service codes.
Page 79 of 102
Appendix B3: Consumer Sentinel Network Complaint Category Details1

Count/Percentage:
CY - 2012 Percentage
43,075
2.04 %
1,415
0.07 %
2,207
0.10 %
635
0.03 %
47,306
2.24%
Count/Percentage:
2,471
0.12 %
2,769
0.13 %
4,705
0.22 %
6,926
0.33 %
34,631
1.64 %
27,970
1.32 %
3,804
0.18 %
82,288
3.89%
Count/Percentage:
36,262
1.72 %
24
<0.01%
3,545
0.17 %
8,406
0.40 %
63,348
3.00 %
18,067
0.86 %
1,946
0.09 %
3,697
0.17 %
134,917
6.39%
Product Service
Business Opportunities\Work-At-Home Plans
Employ Agencies\Job Counsel\Overseas Work
Franchises\Distributorships
Inventions\Idea Promotions
Multi-Level Mktg\Pyramids\Chain Letters
Count/Percentage:
14,808
0.70 %
16,316
0.77 %
497
0.02 %
675
0.03 %
2,951
0.14 %
33,287
1.58%
Product Service
Advance-Fee Loans, Credit Arrangers
Credit Card Loss Protection
Credit Repair
Recovery\Refund Companies
53,891
2.48%
937
0.04%
2,007
0.09%
846
0.04%
57,679
2.65%
33,166
1.28 %
347
0.01 %
1,957
0.08 %
1,547
0.06 %
37,017
1.43%
Product Service
Auto: Financing
Auto: Gas
Auto: Parts & Repairs
Auto: Renting & Leasing
Auto: Sales New
Auto: Sales Used
Auto: Warranty Plans & Services
4,101
0.19%
2,632
0.12%
4,078
0.19%
8,747
0.40%
37,541
1.73%
28,998
1.33%
4,304
0.20%
89,223
4.10%
5,445
0.21 %
1,313
0.05 %
5,355
0.21 %
9,810
0.38 %
35,732
1.38 %
27,807
1.08 %
4,303
0.17 %
88,334
3.42%
Banks and Lenders

Product Service
Banks, Savings & Loans, and Credit Unions
Lending: Auto Title Loans
Lending: Banks & Credit Unions
Lending: Finance Company
Lending: Mortgage
Lending: Other Institutions
Lending: Payday Loans
Lending: Student Loans
38,114
1.75%
162
0.01%
3,347
0.15%
7,963
0.37%
79,704
3.67%
12,646
0.58%
10,474
0.48%
4,760
0.22%
157,040
7.22%
35,666
1.38 %
405
0.02 %
1,883
0.07 %
7,139
0.28 %
57,907
2.24 %
8,092
0.31 %
9,976
0.39 %
7,158
0.28 %
128,107
4.96%

1
11,631
0.53%
20,136
0.93%
283
0.01%
600
0.03%
1,892
0.09%
33,762
1.55%
9,861
0.38 %
8,614
0.33 %
382
0.01 %
535
0.02 %
1,703
0.07 %
20,550
0.80%
Buyers' Clubs
Count/Percentage:
2,233
0.11 %
2,233
0.11%
Count/Percentage:
3,724
0.18 %
3,724
0.18%
Product Service
Buyers Clubs (not travel or lottery)
1,931
0.09%
1,931
0.09%
1,324
0.05 %
1,324
0.05%
Product Service
2,723
0.13%
2,723
0.13%
2,620
0.10 %
2,620
0.10%
1Percentages
2,174,563; and CY-2014 = 2,582,851. Note that counts and percentages may not add up to the total in each category because
CSN complaints may have multiple product service codes.
Page 80 of 102

Product Service
Computers: Equipment\Software
Count/Percentage:
13,691
0.65 %
13,691
0.65%
14,658
0.67%
14,658
0.67%
12,702
0.49 %
12,702
0.49%
Count/Percentage:
20,806
0.98 %
10,040
0.48 %
1,087
0.05 %
29,936
1.42%
Count/Percentage:
52,029
2.46 %
52,029
2.46%
Count/Percentage:
23,202
1.10 %
181,028
8.57 %
202,751
9.60%
Count/Percentage:
431
0.02 %
3,405
0.16 %
3,823
0.18%
Product Service
Credit Bureaus
Credit Information Furnishers
Credit Report Users
29,601
1.36%
3,556
0.16%
508
0.02%
32,634
1.50%
35,394
1.37 %
1,163
0.05 %
183
0.01 %
35,904
1.39%
Credit Cards
Product Service
Credit Cards
35,866
1.65%
35,866
1.65%
32,032
1.24 %
32,032
1.24%
Debt Collection
Product Service
Creditor Debt Collection
Third Party Debt Collection
13,376
0.62%
195,348
8.98%
207,929
9.56%
1,343
0.05 %
279,674
10.83 %
280,998
10.88%
Education
Product Service
Education: Colleges and Universities
Education: Trade\Vocational Schools
287
0.01%
3,663
0.17%
3,900
0.18%
2,229
0.09 %
3,457
0.13 %
5,628
0.22%

Product Service
Counterfeit Check Scams
Nigerian\Other Foreign Money Offers (not prizes)
Count/Percentage:
38,452
1.82 %
8,440
0.40 %
46,836
2.22%
15,030
0.69%
9,914
0.46%
24,925
1.15%
12,362
0.48 %
8,658
0.34 %
21,020
0.81%
Grants
Product Service
Grants: Non-Educational
Scholarships\Educational Grants
Count/Percentage:
9,605
0.45 %
1,842
0.09 %
11,414
0.54%
7,091
0.33%
1,888
0.09%
8,966
0.41%
6,321
0.24 %
1,712
0.07 %
8,032
0.31%
1Percentages
Page 81 of 102

Health Care
Product Service
Health Care: Diet Products\Centers\Plans
Health Care: Dietary Supplements\Herbal Remedies
Health Care: Drugs-OTC\Prescription
Health Care: Eye Care
Health Care: Medical Discount Plans\Cards\Insurance
Health Care: Other Medical Treatments
Health Care: Other Products\Supplies
Count/Percentage:
17,488
0.83 %
2,781
0.13 %
1,204
0.06 %
3,344
0.16 %
3,216
0.15 %
2,660
0.13 %
7,066
0.33 %
37,705
1.78%
20,565
0.95%
2,928
0.13%
1,162
0.05%
3,362
0.15%
3,749
0.17%
2,812
0.13%
8,917
0.41%
43,427
2.00%
18,523
0.72 %
3,320
0.13 %
915
0.04 %
2,921
0.11 %
3,092
0.12 %
2,370
0.09 %
6,735
0.26 %
37,824
1.46%
Count/Percentage:
1,740
0.08 %
1,881
0.09 %
2,273
0.11 %
2,437
0.12 %
5,261
0.25%
13,555
0.64%
Count/Percentage:
369,143
17.47 %
369,143
17.47 %
Count/Percentage:
18,968
0.90 %
11,793
0.56 %
44,150
2.09 %
10,520
0.50 %
85,081
4.03%
Count/Percentage:
30,321
1.44 %
30,321
1.44%
Count/Percentage:
8,493
0.40 %
2,643
0.13 %
37,503
1.77 %
4,228
0.20 %
5,218
0.25 %
24,240
1.15 %
82,200
3.89%
Product Service
Home Appliances
Home Furnishings
Home Protection Devices
Home Repair
Housing
1,779
0.08%
1,570
0.07%
1,324
0.06%
2,321
0.11%
3,338
0.15%
10,295
0.47%
1,681
0.07 %
1,001
0.04 %
823
0.03 %
1,856
0.07 %
2,997
0.12%
8,327
0.32%
Identity Theft
Product Service
Identity Theft
290,099
13.34%
290,099
13.34%
332,646
12.88 %
332,646
12.88 %
Impostor Scams
Product Service
Impostor: Business
Impostor: Family\Friend
Impostor: Government
Romance Scams
39,809
1.83%
12,400
0.57%
64,789
2.98%
9,833
0.45%
126,230
5.80%
98,620
3.82 %
14,521
0.56 %
159,026
6.16 %
5,240
0.20 %
276,622
10.71%
Internet Auction
Product Service
Internet Auction
21,136
0.97%
21,136
0.97%
19,671
0.76 %
19,671
0.76%
Internet Services
Product Service
Internet Access Services
Internet Gaming
Internet Information Services
Internet Web Site Design\Promotion
Social Networking Service
Spyware\Adware\Malware
7,261
0.33%
3,136
0.14%
31,289
1.44%
4,429
0.20%
1,693
0.08%
4,392
0.20%
52,075
2.39%
6,910
0.27 %
2,809
0.11 %
26,028
1.01 %
3,610
0.14 %
1,271
0.05 %
5,444
0.21 %
46,039
1.78%
1Percentages
Page 82 of 102

Count/Percentage:
1,972
0.09 %
1,004
0.05 %
3,215
0.15 %
1,247
0.06 %
7,436
0.35%
Count/Percentage:
3,706
0.18 %
16,018
0.76 %
19,483
0.92%
Product Service
Invest: Advice, Seminars
Invest: Art\Gems\Rare Coins
Invest: Other (note in comments)
Invest: Stocks\Commodity Futures Trading
1,952
0.09%
1,035
0.05%
2,604
0.12%
896
0.04%
6,486
0.30%
4,562
0.18 %
556
0.02 %
4,147
0.16 %
874
0.03 %
10,135
0.39%
Magazines and Books

Product Service
Books
Magazines
3,436
0.16%
12,021
0.55%
15,172
0.70%
2,865
0.11 %
9,288
0.36 %
11,856
0.46%
Count/Percentage:
15,808
0.75 %
18,223
0.86 %
34,015
1.61%
Count/Percentage:
7,759
0.37 %
17,113
0.81 %
24,869
1.18%
Count/Percentage:
20,452
0.97 %
85,238
4.03 %
102,162
4.84%
Count/Percentage:
9,028
0.43 %
9,028
0.43%
Count/Percentage:
118,472
5.61 %
118,472
5.61%
Count/Percentage:
19
<0.01%
19
<0.01%
Product Service
Debt Management\Credit Counseling
Mortgage Modification\Foreclosure Relief
5,195
0.24%
16,122
0.74%
21,315
0.98%
4,972
0.19 %
7,776
0.30 %
12,747
0.49%

Product Service
Office: Ad Space\Directory Listings
6,063
0.28%
14,584
0.67%
20,644
0.95%
4,048
0.16 %
8,277
0.32 %
12,324
0.48%

Product Service
Lotteries\Lottery Ticket Buying Clubs
Prizes\Sweepstakes\Gifts
24,652
1.13%
75,619
3.48%
98,014
4.51%
12,718
0.49 %
93,955
3.64 %
103,579
4.01%
Real Estate
Product Service
Real Estate (not Timeshares)
18,283
0.84%
18,283
0.84%
4,952
0.19 %
4,952
0.19%

Product Service
Shop-at-Home\Catalog Sales
69,571
3.20%
69,571
3.20%
71,377
2.76 %
71,377
2.76%
Tax Preparers
Product Service
Tax Preparers
682
0.03%
682
0.03%
6,418
0.25 %
6,418
0.25%
1Percentages
Page 83 of 102

Count/Percentage:
377
0.02 %
2,288
0.11 %
52,854
2.50 %
6,726
0.32 %
715
0.03 %
452
0.02 %
11,637
0.55 %
3,212
0.15 %
1,910
0.09 %
774
0.04 %
438
0.02 %
79,374
3.76%
Count/Percentage:
505
0.02 %
759
0.04 %
1,236
0.06 %
37,373
1.77 %
3,716
0.18 %
43,584
2.06%
Product Service
Mobile: Applications\Other Downloads
Mobile: Carrier Rates\Plans
Mobile: Other
Mobile: Text Messages
Mobile: Unauthorized Charges or Debits
Telephone: Carrier Switching
Telephone: Other
Telephone: Prepaid Phone Cards
Telephone: Unauthorized Charges or Debits
Telephone: VoIP Services
Unsolicited Faxes
554
0.03%
2,481
0.11%
53,341
2.45%
54,806
2.52%
365
0.02%
331
0.02%
8,001
0.37%
1,799
0.08%
1,048
0.05%
788
0.04%
175
0.01%
120,737
5.55%
1,505
0.06 %
6,400
0.25 %
47,002
1.82 %
106,449
4.12 %
1,675
0.06 %
481
0.02 %
8,146
0.32 %
2,214
0.09 %
893
0.03 %
875
0.03 %
2
<0.01%
171,809
6.65%

Product Service
DVD\Video\Film
Music: All Formats
Television (Programming and Advertisements)
Television: Satellite & Cable
Video Games
235
0.01%
438
0.02%
1,365
0.06%
50,535
2.32%
3,729
0.17%
56,299
2.59%
135
0.01 %
312
0.01 %
1,935
0.07 %
44,032
1.70 %
2,228
0.09 %
48,640
1.88%

Product Service
Timeshare Resales
Timeshare Sales
Travel\Vacations
Count/Percentage:
4,754
0.23 %
6,695
0.32 %
21,243
1.01 %
32,646
1.55%
3,816
0.18%
6,500
0.30%
21,363
0.98%
31,597
1.45%
2,754
0.11 %
5,828
0.23 %
17,208
0.67 %
25,751
1.00%
1Percentages
Page 84 of 102

Miscellaneous Complaints
Product Service
Children's Products
Food
Funeral Services
Garments, Wool, Leather Goods & Textiles
Health Care Provider Billing
Immigration Services
Insurance (Other than Medical)
Jewelry\Watches
Leasing: Business
Modeling Agencies\Services
Personal Care Products
Property\Inheritance Tracers
Tobacco Products
Utilities
1,863
0.09%
1,057
0.05%
1,236
0.06%
1,713
0.08%
939
0.04%
746
0.04%
2,069
0.10%
761
0.04%
476
0.02%
800
0.04%
576
0.03%
1,296
0.06%
537
0.03%
2,365
0.11%
1,540
0.07%
746
0.03%
1,291
0.06%
864
0.04%
772
0.04%
908
0.04%
2,236
0.10%
885
0.04%
424
0.02%
791
0.04%
524
0.02%
1,269
0.06%
1,261
0.06%
1,904
0.09%
1,176
0.05%
798
0.03%
1,145
0.04%
328
0.01%
637
0.02%
1,179
0.05%
1,876
0.07%
496
0.02%
525
0.02%
577
0.02%
399
0.02%
785
0.03%
887
0.03%
1,892
0.07%
Unspecified Complaints
Product Service
Other (Note in Comments)
Telemarketing Practices
Unauthorized Debits or Charges for Unknown Products
Unsolicited Email
149,971
7.10%
190,349
9.01%
2,214
0.10%
33,127
1.57%
301,899
13.88%
185,771
8.54%
2,013
0.09%
11,424
0.53%
333,739
12.92%
364,050
14.09%
1,572
0.06%
9,185
0.36%
1Percentages
Page 85 of 102
Appendix C: Consumer Sentinel Network Fraud Complaints

& Amount Paid Reported by State and the District of Columbia
Complaints Percentages Average
Total Fraud Total Amount Reporting
Reporting Amount
1
Complaints Paid Reported Amount Paid Amount Paid Paid
State Name
Alabama
19,712
$16,968,820
9,484
48%
$1,789
Alaska
2,259
$3,264,604
1,559
69%
$2,094
Arizona
25,585
$42,793,737
16,581
65%
$2,581
Arkansas
10,079
$8,742,319
5,249
52%
$1,666
California
171,379
$231,436,645
80,078
47%
$2,890
Colorado
22,069
$28,778,300
14,261
65%
$2,018
12,219
$16,750,510
7,198
59%
$2,327
Connecticut
Delaware
4,663
$6,620,510
2,751
59%
$2,407
District of Columbia
4,049
$2,199,777
2,193
54%
$1,003
Florida
128,655
$100,685,450
47,848
37%
$2,104
Georgia
49,514
$31,789,521
18,163
37%
$1,750
4,199
$7,689,717
2,855
68%
$2,693
Hawaii
Idaho
5,095
$6,890,010
3,129
61%
$2,202
Illinois
39,663
$50,275,543
23,695
60%
$2,122
Indiana
21,094
$19,672,705
12,559
60%
$1,566
Iowa
8,043
$7,865,362
4,405
55%
$1,786
Kansas
8,691
$9,100,806
5,221
60%
$1,743
13,499
$10,796,611
7,504
56%
$1,439
Kentucky
Louisiana
17,102
$18,705,438
8,595
50%
$2,176
Maine
4,061
$2,545,105
2,303
57%
$1,105
25,991
$21,003,793
15,783
61%
$1,331
Maryland
Massachusetts
26,761
$22,311,575
14,568
54%
$1,532
Michigan
50,191
$24,408,253
17,216
34%
$1,418
Minnesota
15,913
$24,113,575
10,314
65%
$2,338
9,475
$6,574,076
5,071
54%
$1,296
Mississippi
19,962
$17,398,063
10,961
55%
$1,587
Missouri
Montana
3,343
$2,422,959
2,002
60%
$1,210
Nebraska
5,386
$4,648,161
2,951
55%
$1,575
Nevada
15,058
$38,106,089
8,870
59%
$4,296
New Hampshire
4,908
$5,443,872
2,741
56%
$1,986
35,316
$44,139,676
20,020
57%
$2,205
New Jersey
New Mexico
7,351
$10,078,654
4,680
64%
$2,154
69,562
$83,413,387
38,995
56%
$2,139
New York
North Carolina
33,160
$36,442,673
18,626
56%
$1,957
North Dakota
1,837
$4,159,762
1,118
61%
$3,721
Ohio
37,000
$28,367,865
19,859
54%
$1,428
Oklahoma
11,722
$15,075,360
6,260
53%
$2,408
Oregon
14,031
$16,207,187
8,856
63%
$1,830
Pennsylvania
47,022
$46,166,043
26,131
56%
$1,767
4,174
$2,799,493
1,793
43%
$1,561
Rhode Island
South Carolina
16,657
$18,083,266
9,343
56%
$1,935
South Dakota
2,050
$3,389,165
1,105
54%
$3,067
Tennessee
25,346
$23,239,785
12,697
50%
$1,830
Texas
110,334
$110,373,520
48,113
44%
$2,294
Utah
7,855
$13,639,103
4,939
63%
$2,762
Vermont
1,551
$1,796,575
993
64%
$1,809
Virginia
32,461
$37,373,499
20,010
62%
$1,868
Washington
24,833
$43,883,140
16,227
65%
$2,704
West Virginia
6,327
$7,117,455
3,925
62%
$1,813
Wisconsin
16,594
$15,619,377
10,036
60%
$1,556
Wyoming
2,190
$3,700,618
1,337
61%
$2,768
1Average amount paid is based on the total number of fraud complaints where amount paid was reported by consumers from the respective states. The amount
paid is based on complaints reporting values from $0 to $999,999.
Note: This appendix excludes 20 state-specific data contributors (the Hawaii Office of Consumer Protection, the Montana, North Carolina and Oregon
Departments of Justice, the South Carolina Department of Consumer Affairs, the Tennessee Division of Consumer Affairs, and the Offices of the Attorneys
General for Alaska, California, Colorado, Idaho, Indiana, Iowa, Louisiana, Maine, Massachusetts, Michigan, Mississippi, Nevada, Ohio and Washington).
Page 86 of 102
Appendix D1: Fraud and Other Consumer Complaints

by Largest Metropolitan Areas (in alphabetical order)1
Complaints Per
Metropolitan Area
Abilene, TX Metropolitan Statistical Area
Akron, OH Metropolitan Statistical Area
Albany, GA Metropolitan Statistical Area
Albany, OR Metropolitan Statistical Area
Albany-Schenectady-Troy, NY Metropolitan Statistical Area
Alexandria, LA Metropolitan Statistical Area
Allentown-Bethlehem-Easton, PA-NJ Metropolitan Statistical Area
Altoona, PA Metropolitan Statistical Area
Amarillo, TX Metropolitan Statistical Area
Anchorage, AK Metropolitan Statistical Area
Ann Arbor, MI Metropolitan Statistical Area
Anniston-Oxford-Jacksonville, AL Metropolitan Statistical Area
Appleton, WI Metropolitan Statistical Area
Asheville, NC Metropolitan Statistical Area
Athens-Clarke County, GA Metropolitan Statistical Area
Atlantic City-Hammonton, NJ Metropolitan Statistical Area
Auburn-Opelika, AL Metropolitan Statistical Area
Augusta-Richmond County, GA-SC Metropolitan Statistical Area
Augusta-Waterville, ME Micropolitan Statistical Area
Austin-Round Rock, TX Metropolitan Statistical Area
Bakersfield, CA Metropolitan Statistical Area
Bangor, ME Metropolitan Statistical Area
Barnstable Town, MA Metropolitan Statistical Area
Baton Rouge, LA Metropolitan Statistical Area
Battle Creek, MI Metropolitan Statistical Area
Bay City, MI Metropolitan Statistical Area
Beaumont-Port Arthur, TX Metropolitan Statistical Area
Bend-Redmond, OR Metropolitan Statistical Area
Billings, MT Metropolitan Statistical Area
Binghamton, NY Metropolitan Statistical Area
Birmingham-Hoover, AL Metropolitan Statistical Area
Bismarck, ND Metropolitan Statistical Area
Blacksburg-Christiansburg-Radford, VA Metropolitan Statistical Area
Bloomington, IL Metropolitan Statistical Area
Bloomington, IN Metropolitan Statistical Area
Bluefield, WV-VA Micropolitan Statistical Area
Boise City, ID Metropolitan Statistical Area
Boston-Cambridge-Newton, MA-NH Metropolitan Statistical Area
Boulder, CO Metropolitan Statistical Area
Bowling Green, KY Metropolitan Statistical Area
Bridgeport-Stamford-Norwalk, CT Metropolitan Statistical Area
Brownsville-Harlingen, TX Metropolitan Statistical Area

481
287.2
2,960
419.5
464
298.0
502
422.7
3,619
412.2
4,402
487.6
479
309.5
3,713
448.9
454
359.4
794
307.5
1,691
426.9
1,416
399.7
511
437.7
655
284.8
1,926
440.1
560
283.0
25,593
463.4
1,155
418.7
490
324.6
2,287
394.1
421
347.5
8,457
449.1
2,674
309.4
14,844
535.7
594
387.3
858
399.1
3,163
385.7
452
334.8
300
280.8
1,514
373.9
482
387.4
1,312
635.8
727
438.1
576
348.3
898
362.4
4,998
438.3
295
238.4
635
352.1
642
336.0
558
342.1
401
378.0
2,748
422.6
19,229
410.5
1,279
412.5
531
324.7
1,098
432.3
3,705
394.2
685
164.2
Rank
335
106
326
101
118
27
300
62
219
306
97
136
77
339
70
340
42
109
279
146
238
60
302
13
160
138
167
260
343
189
159
5
75
236
210
74
369
234
259
249
180
102
120
117
278
86
145
378
1This
chart illustrates Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. Ranking is based on the number of
fraud and other complaints per 100,000 inhabitants for each Metropolitan Area. Metropolitan Areas presented here are those defined by the Office of Management and Budget as of
February 2013 and per 100,000 unit of population estimates are based on the 2013 U.S. Census population estimates (Table GCT-PEPANNRES-Geography-United States: Annual
Montana, North Carolina and Oregon Departments of Justice, the South Carolina Department of Consumer Affairs, the Tennessee Division of Consumer Affairs, and the Offices of
the Attorneys General for Alaska, California, Colorado, Idaho, Indiana, Iowa, Louisiana, Maine, Massachusetts, Michigan, Mississippi, Nevada, Ohio and Washington).
Page 87 of 102

Complaints Per
Metropolitan Area
Brunswick, GA Metropolitan Statistical Area
Buffalo-Cheektowaga-Niagara Falls, NY Metropolitan Statistical Area
Burlington, NC Metropolitan Statistical Area
Burlington-South Burlington, VT Metropolitan Statistical Area
California-Lexington Park, MD Metropolitan Statistical Area
Canton-Massillon, OH Metropolitan Statistical Area
Carbondale-Marion, IL Metropolitan Statistical Area
Cedar Rapids, IA Metropolitan Statistical Area
Chambersburg-Waynesboro, PA Metropolitan Statistical Area
Champaign-Urbana, IL Metropolitan Statistical Area
Charleston, WV Metropolitan Statistical Area
Charleston-North Charleston, SC Metropolitan Statistical Area
Charlottesville, VA Metropolitan Statistical Area
Chattanooga, TN-GA Metropolitan Statistical Area
Chico, CA Metropolitan Statistical Area
Cincinnati, OH-KY-IN Metropolitan Statistical Area
Claremont-Lebanon, NH-VT Micropolitan Statistical Area
Clarksville, TN-KY Metropolitan Statistical Area
Cleveland, TN Metropolitan Statistical Area
Coeur d'Alene, ID Metropolitan Statistical Area
College Station-Bryan, TX Metropolitan Statistical Area
Columbia, MO Metropolitan Statistical Area
Columbia, SC Metropolitan Statistical Area
Columbus, OH Metropolitan Statistical Area
Concord, NH Micropolitan Statistical Area
Cookeville, TN Micropolitan Statistical Area
Corpus Christi, TX Metropolitan Statistical Area
Crestview-Fort Walton Beach-Destin, FL Metropolitan Statistical Area
Cumberland, MD-WV Metropolitan Statistical Area
Dalton, GA Metropolitan Statistical Area
Danville, VA Micropolitan Statistical Area
Daphne-Fairhope-Foley, AL Metropolitan Statistical Area
Davenport-Moline-Rock Island, IA-IL Metropolitan Statistical Area
Dayton, OH Metropolitan Statistical Area
Decatur, AL Metropolitan Statistical Area
Decatur, IL Metropolitan Statistical Area
Des Moines-West Des Moines, IA Metropolitan Statistical Area

474
416.5
4,796
422.9
533
345.3
593
276.1
423
385.8
1,563
387.2
2,812
425.3
493
389.0
876
333.8
503
330.7
721
306.6
798
355.1
3,050
428.2
10,945
468.7
1,016
453.5
2,332
430.5
37,487
393.1
846
380.9
7,770
363.5
773
355.2
1,116
409.4
491
414.2
9,712
470.4
621
430.5
726
306.6
5,204
767.2
544
318.6
3,419
430.7
1,304
411.9
8,329
423.4
633
431.1
393
366.9
1,267
286.3
1,147
452.3
366
361.6
32,064
470.8
321
225.7
359
340.8
860
439.8
1,248
325.3
3,281
408.9
420
273.8
291
266.3
3,113
518.2
13,848
513.4
2,115
352.6
16,252
378.4
528
357.5
Rank
110
100
242
351
165
162
98
157
261
268
310
226
96
39
56
90
148
171
206
225
123
116
36
90
310
3
286
89
119
99
88
199
337
57
211
35
376
253
71
276
124
354
356
19
20
233
179
221
1This
Page 88 of 102

Complaints Per
Metropolitan Area
Duluth, MN-WI Metropolitan Statistical Area
Dunn, NC Micropolitan Statistical Area
Durham-Chapel Hill, NC Metropolitan Statistical Area
Eau Claire, WI Metropolitan Statistical Area
El Centro, CA Metropolitan Statistical Area
El Paso, TX Metropolitan Statistical Area
Elizabethtown-Fort Knox, KY Metropolitan Statistical Area
Elkhart-Goshen, IN Metropolitan Statistical Area
Erie, PA Metropolitan Statistical Area
Eugene, OR Metropolitan Statistical Area
Eureka-Arcata-Fortuna, CA Micropolitan Statistical Area
Evansville, IN-KY Metropolitan Statistical Area
Fairbanks, AK Metropolitan Statistical Area
Fargo, ND-MN Metropolitan Statistical Area
Farmington, NM Metropolitan Statistical Area
Fayetteville, NC Metropolitan Statistical Area
Fayetteville-Springdale-Rogers, AR-MO Metropolitan Statistical Area
Flagstaff, AZ Metropolitan Statistical Area
Florence, SC Metropolitan Statistical Area
Florence-Muscle Shoals, AL Metropolitan Statistical Area
Fond du Lac, WI Metropolitan Statistical Area
Fort Collins, CO Metropolitan Statistical Area
Fort Smith, AR-OK Metropolitan Statistical Area
Fort Wayne, IN Metropolitan Statistical Area
Gadsden, AL Metropolitan Statistical Area
Gainesville, GA Metropolitan Statistical Area
Gettysburg, PA Metropolitan Statistical Area
Glens Falls, NY Metropolitan Statistical Area
Goldsboro, NC Metropolitan Statistical Area
Grand Forks, ND-MN Metropolitan Statistical Area
Grand Junction, CO Metropolitan Statistical Area
Grand Rapids-Wyoming, MI Metropolitan Statistical Area
Greeley, CO Metropolitan Statistical Area
Green Bay, WI Metropolitan Statistical Area
Greensboro-High Point, NC Metropolitan Statistical Area
Greenville, NC Metropolitan Statistical Area
Greenville-Anderson-Mauldin, SC Metropolitan Statistical Area
Gulfport-Biloxi-Pascagoula, MS Metropolitan Statistical Area
Hammond, LA Metropolitan Statistical Area
Hanford-Corcoran, CA Metropolitan Statistical Area
Harrisburg-Carlisle, PA Metropolitan Statistical Area
Harrisonburg, VA Metropolitan Statistical Area

1,062
626.9
1,006
359.4
435
348.0
1,907
356.7
785
469.6
472
286.8
322
182.3
2,314
278.4
616
406.7
601
299.7
1,167
416.3
1,552
435.7
522
388.1
1,131
359.9
335
333.5
688
307.8
350
276.7
1,680
445.4
1,575
320.1
382
279.8
1,559
375.3
708
343.3
481
326.5
359
352.7
1,416
448.1
811
289.7
1,548
365.0
2,924
306.1
394
379.1
1,345
497.4
492
262.1
345
339.7
453
352.7
319
256.1
236
234.2
512
347.0
3,276
322.2
1,179
437.0
952
304.7
2,956
398.9
578
331.7
3,698
434.6
1,450
379.1
1,179
456.5
453
361.2
388
257.0
2,436
436.8
411
318.3
Rank
7
219
237
223
38
336
377
346
126
325
111
80
158
217
262
305
350
67
284
345
187
246
275
231
64
331
203
313
175
24
360
255
231
364
373
239
282
78
316
139
265
83
175
49
212
362
79
288
1This
Page 89 of 102

Complaints Per
Metropolitan Area
Hartford-West Hartford-East Hartford, CT Metropolitan Statistical Area
Hattiesburg, MS Metropolitan Statistical Area
Hickory-Lenoir-Morganton, NC Metropolitan Statistical Area
Hilton Head Island-Bluffton-Beaufort, SC Metropolitan Statistical Area
Holland, MI Micropolitan Statistical Area
Houma-Thibodaux, LA Metropolitan Statistical Area
Huntington-Ashland, WV-KY-OH Metropolitan Statistical Area
Huntsville, AL Metropolitan Statistical Area
Idaho Falls, ID Metropolitan Statistical Area
Indianapolis-Carmel-Anderson, IN Metropolitan Statistical Area
Iowa City, IA Metropolitan Statistical Area
Ithaca, NY Metropolitan Statistical Area
Jackson, MI Metropolitan Statistical Area
Jackson, TN Metropolitan Statistical Area
Jacksonville, NC Metropolitan Statistical Area
Jamestown-Dunkirk-Fredonia, NY Micropolitan Statistical Area
Janesville-Beloit, WI Metropolitan Statistical Area
Jefferson City, MO Metropolitan Statistical Area
Johnson City, TN Metropolitan Statistical Area
Johnstown, PA Metropolitan Statistical Area
Jonesboro, AR Metropolitan Statistical Area
Joplin, MO Metropolitan Statistical Area
Kahului-Wailuku-Lahaina, HI Metropolitan Statistical Area
Kalamazoo-Portage, MI Metropolitan Statistical Area
Kankakee, IL Metropolitan Statistical Area
Kansas City, MO-KS Metropolitan Statistical Area
Kennewick-Richland, WA Metropolitan Statistical Area
Kingsport-Bristol-Bristol, TN-VA Metropolitan Statistical Area
Knoxville, TN Metropolitan Statistical Area
La Crosse-Onalaska, WI-MN Metropolitan Statistical Area
Lafayette, LA Metropolitan Statistical Area
Lafayette-West Lafayette, IN Metropolitan Statistical Area
Lake Charles, LA Metropolitan Statistical Area
Lake Havasu City-Kingman, AZ Metropolitan Statistical Area
Lancaster, PA Metropolitan Statistical Area
Lansing-East Lansing, MI Metropolitan Statistical Area
Las Cruces, NM Metropolitan Statistical Area
Lawrence, KS Metropolitan Statistical Area

4,449
366.1
488
329.7
1,156
318.0
952
498.9
766
386.0
316
280.8
1,196
858.8
605
288.2
24,932
394.9
1,170
321.3
1,760
403.9
386
281.6
8,114
415.3
477
296.0
351
338.7
541
337.3
2,246
389.7
423
323.8
7,799
559.2
776
419.0
316
237.5
587
365.2
465
309.0
769
382.7
564
401.4
291
231.6
570
325.3
602
375.6
1,199
360.9
356
317.5
8,272
402.6
830
306.1
1,937
457.6
996
323.1
957
528.7
3,733
437.8
383
282.6
1,440
300.6
654
312.9
745
368.7
883
434.9
2,462
395.2
1,658
313.1
1,593
340.9
428
163.1
781
365.9
11,934
588.5
481
420.7
Rank
200
269
289
23
164
343
2
333
144
283
129
342
115
327
257
258
155
280
11
107
370
202
304
169
133
374
276
186
214
291
131
313
48
281
16
76
341
324
295
195
81
143
294
251
379
201
9
104
1This
Page 90 of 102

Complaints Per
Metropolitan Area
Lawton, OK Metropolitan Statistical Area
Lebanon, PA Metropolitan Statistical Area
Lewiston-Auburn, ME Metropolitan Statistical Area
Lexington-Fayette, KY Metropolitan Statistical Area
Lima, OH Metropolitan Statistical Area
Lincoln, NE Metropolitan Statistical Area
Little Rock-North Little Rock-Conway, AR Metropolitan Statistical Area
Logan, UT-ID Metropolitan Statistical Area
London, KY Micropolitan Statistical Area
Longview, TX Metropolitan Statistical Area
Louisville/Jefferson County, KY-IN Metropolitan Statistical Area
Lubbock, TX Metropolitan Statistical Area
Lumberton, NC Micropolitan Statistical Area
Lynchburg, VA Metropolitan Statistical Area
Macon, GA Metropolitan Statistical Area
Madera, CA Metropolitan Statistical Area
Madison, WI Metropolitan Statistical Area
Manchester-Nashua, NH Metropolitan Statistical Area
Mansfield, OH Metropolitan Statistical Area
McAllen-Edinburg-Mission, TX Metropolitan Statistical Area
Medford, OR Metropolitan Statistical Area
Merced, CA Metropolitan Statistical Area
Meridian, MS Micropolitan Statistical Area
Michigan City-La Porte, IN Metropolitan Statistical Area
Midland, TX Metropolitan Statistical Area
Minneapolis-St. Paul-Bloomington, MN-WI Metropolitan Statistical Area
Missoula, MT Metropolitan Statistical Area
Monroe, LA Metropolitan Statistical Area
Monroe, MI Metropolitan Statistical Area
Morgantown, WV Metropolitan Statistical Area
Morristown, TN Metropolitan Statistical Area
Muncie, IN Metropolitan Statistical Area
Muskegon, MI Metropolitan Statistical Area
Napa, CA Metropolitan Statistical Area
Nashville-Davidson--Murfreesboro--Franklin, TN Metropolitan Statistical Area
New Bern, NC Metropolitan Statistical Area
New Haven-Milford, CT Metropolitan Statistical Area

453
345.6
415
306.3
333
309.5
1,892
386.6
278
264.0
1,079
343.5
2,700
372.7
326
251.2
369
290.3
591
272.9
355
348.5
52,933
403.1
5,455
432.2
1,174
390.0
352
261.0
1,113
434.0
800
345.9
389
255.3
2,241
357.2
1,841
455.7
368
302.2
1,194
146.3
907
434.9
5,906
440.2
660
250.7
366
342.2
31,010
532.1
488
438.5
569
362.9
6,734
429.0
14,012
405.1
502
449.0
1,995
481.8
1,615
307.3
644
360.7
498
331.2
1,570
420.3
447
328.4
349
303.0
447
376.1
398
338.8
521
304.7
2,072
511.7
532
379.1
1,226
361.0
7,846
446.3
463
362.7
3,458
401.0
Rank
241
312
300
163
359
245
190
366
330
355
235
130
87
153
361
84
240
365
222
52
322
380
81
69
367
248
14
73
208
95
127
61
31
308
216
266
105
273
319
184
256
316
21
175
213
65
209
134
1This
Page 91 of 102

Complaints Per
Metropolitan Area
New Orleans-Metairie, LA Metropolitan Statistical Area
New York-Newark-Jersey City, NY-NJ-PA Metropolitan Statistical Area
Niles-Benton Harbor, MI Metropolitan Statistical Area
Norwich-New London, CT Metropolitan Statistical Area
Odessa, TX Metropolitan Statistical Area
Ogden-Clearfield, UT Metropolitan Statistical Area
Ogdensburg-Massena, NY Micropolitan Statistical Area
Oklahoma City, OK Metropolitan Statistical Area
Omaha-Council Bluffs, NE-IA Metropolitan Statistical Area
Oshkosh-Neenah, WI Metropolitan Statistical Area
Ottawa-Peru, IL Micropolitan Statistical Area
Owensboro, KY Metropolitan Statistical Area
Oxnard-Thousand Oaks-Ventura, CA Metropolitan Statistical Area
Panama City, FL Metropolitan Statistical Area
Peoria, IL Metropolitan Statistical Area
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD Metropolitan Statistical Area
Pittsfield, MA Metropolitan Statistical Area
Portland-South Portland, ME Metropolitan Statistical Area
Pottsville, PA Micropolitan Statistical Area
Providence-Warwick, RI-MA Metropolitan Statistical Area
Provo-Orem, UT Metropolitan Statistical Area
Raleigh, NC Metropolitan Statistical Area
Rapid City, SD Metropolitan Statistical Area
Reading, PA Metropolitan Statistical Area
Redding, CA Metropolitan Statistical Area
Reno, NV Metropolitan Statistical Area
Richmond-Berea, KY Micropolitan Statistical Area
Riverside-San Bernardino-Ontario, CA Metropolitan Statistical Area
Roanoke, VA Metropolitan Statistical Area
Rochester, MN Metropolitan Statistical Area
Rochester, NY Metropolitan Statistical Area
Rockford, IL Metropolitan Statistical Area
Rocky Mount, NC Metropolitan Statistical Area

5,325
429.1
81,701
409.5
551
354.9
3,832
523.1
1,093
398.7
1,540
456.5
462
309.3
2,045
329.0
297
265.3
4,761
360.8
1,240
472.6
3,411
381.1
10,934
482.1
537
316.7
419
275.6
371
318.7
3,424
407.8
2,923
530.7
755
395.7
2,194
469.9
1,274
333.4
27,138
449.7
21,698
493.3
10,737
454.8
477
368.1
2,124
484.8
1,978
380.5
10,508
454.0
619
421.3
1,219
566.6
5,686
354.4
1,557
276.9
744
460.8
828
502.6
784
402.0
4,919
405.0
466
329.5
1,524
368.5
745
416.2
1,952
446.0
6,838
548.9
317
309.9
16,617
379.3
1,340
429.7
530
250.2
4,825
445.4
1,310
380.1
439
291.4
Rank
94
122
228
17
140
49
303
271
357
215
34
170
30
292
352
285
125
15
142
37
263
59
25
54
197
28
172
55
103
10
229
349
45
22
132
128
270
196
112
66
12
299
174
92
368
67
173
329
1This
Page 92 of 102

Complaints Per
Metropolitan Area
Roseburg, OR Micropolitan Statistical Area
Saginaw, MI Metropolitan Statistical Area
Salem, OH Micropolitan Statistical Area
Salinas, CA Metropolitan Statistical Area
Salisbury, MD-DE Metropolitan Statistical Area
Salt Lake City, UT Metropolitan Statistical Area
San Angelo, TX Metropolitan Statistical Area
San Antonio-New Braunfels, TX Metropolitan Statistical Area
San Jose-Sunnyvale-Santa Clara, CA Metropolitan Statistical Area
San Luis Obispo-Paso Robles-Arroyo Grande, CA Metropolitan Statistical Area
Santa Cruz-Watsonville, CA Metropolitan Statistical Area
Santa Maria-Santa Barbara, CA Metropolitan Statistical Area
Santa Rosa, CA Metropolitan Statistical Area
Savannah, GA Metropolitan Statistical Area
Scranton--Wilkes-Barre--Hazleton, PA Metropolitan Statistical Area
Sheboygan, WI Metropolitan Statistical Area
Sherman-Denison, TX Metropolitan Statistical Area
Show Low, AZ Micropolitan Statistical Area
Shreveport-Bossier City, LA Metropolitan Statistical Area
Sioux City, IA-NE-SD Metropolitan Statistical Area
Sioux Falls, SD Metropolitan Statistical Area
South Bend-Mishawaka, IN-MI Metropolitan Statistical Area
Spartanburg, SC Metropolitan Statistical Area
Springfield, IL Metropolitan Statistical Area
Springfield, MA Metropolitan Statistical Area
Springfield, MO Metropolitan Statistical Area
Springfield, OH Metropolitan Statistical Area
St. Cloud, MN Metropolitan Statistical Area
St. George, UT Metropolitan Statistical Area
St. Joseph, MO-KS Metropolitan Statistical Area
State College, PA Metropolitan Statistical Area
Staunton-Waynesboro, VA Metropolitan Statistical Area
Sumter, SC Metropolitan Statistical Area
Syracuse, NY Metropolitan Statistical Area
Terre Haute, IN Metropolitan Statistical Area

463
433.0
10,161
458.6
578
294.1
375
354.1
1,427
356.4
1,190
277.5
1,757
455.8
4,417
387.3
333
285.7
8,628
378.8
15,025
467.9
20,557
455.2
7,506
391.0
1,106
400.1
990
367.5
925
627.4
1,495
343.1
2,074
419.0
1,650
450.8
2,302
409.6
16,884
467.7
700
493.0
315
274.1
479
391.5
381
355.0
1,741
389.9
1,200
926.8
399
236.5
800
328.5
1,083
339.9
1,181
370.2
2,595
484.4
800
377.8
2,364
377.1
1,720
383.3
541
397.3
633
330.9
461
311.9
328
256.7
11,188
399.4
431
277.3
397
332.1
2,432
345.3
330
305.2
2,595
392.0
1,638
438.8
14,966
521.4
522
303.1
Rank
85
47
328
230
224
347
51
160
338
178
40
53
152
135
198
6
247
107
58
121
41
26
353
151
227
154
1
371
272
254
193
29
181
182
168
141
267
298
363
137
348
264
242
315
150
72
18
318
1This
Page 93 of 102

Complaints Per
Metropolitan Area
Texarkana, TX-AR Metropolitan Statistical Area
Toledo, OH Metropolitan Statistical Area
Topeka, KS Metropolitan Statistical Area
Torrington, CT Micropolitan Statistical Area
Traverse City, MI Micropolitan Statistical Area
Tullahoma-Manchester, TN Micropolitan Statistical Area
Tulsa, OK Metropolitan Statistical Area
Tupelo, MS Micropolitan Statistical Area
Tuscaloosa, AL Metropolitan Statistical Area
Twin Falls, ID Micropolitan Statistical Area
Tyler, TX Metropolitan Statistical Area
Urban Honolulu, HI Metropolitan Statistical Area
Utica-Rome, NY Metropolitan Statistical Area
Valdosta, GA Metropolitan Statistical Area
Vineland-Bridgeton, NJ Metropolitan Statistical Area
Visalia-Porterville, CA Metropolitan Statistical Area
Waco, TX Metropolitan Statistical Area
Warner Robins, GA Metropolitan Statistical Area
Watertown-Fort Drum, NY Metropolitan Statistical Area
Wausau, WI Metropolitan Statistical Area
Wenatchee, WA Metropolitan Statistical Area
Wheeling, WV-OH Metropolitan Statistical Area
Whitewater-Elkhorn, WI Micropolitan Statistical Area
Wichita Falls, TX Metropolitan Statistical Area
Wichita, KS Metropolitan Statistical Area
Williamsport, PA Metropolitan Statistical Area
Wilmington, NC Metropolitan Statistical Area
Winston-Salem, NC Metropolitan Statistical Area
Wooster, OH Micropolitan Statistical Area
Worcester, MA-CT Metropolitan Statistical Area
Yakima, WA Metropolitan Statistical Area
York-Hanover, PA Metropolitan Statistical Area
Youngstown-Warren-Boardman, OH-PA Metropolitan Statistical Area
Yuba City, CA Metropolitan Statistical Area
Yuma, AZ Metropolitan Statistical Area

470
314.1
460
429.7
2,210
363.4
922
393.7
778
416.2
466
318.4
1,772
478.4
4,574
459.0
304
301.6
3,507
364.7
627
448.9
875
371.3
315
307.4
800
370.2
3,394
345.1
1,015
340.9
446
312.1
1,964
462.3
491
312.1
7,890
462.1
1,064
234.3
783
302.3
697
374.3
35,864
602.8
490
289.1
461
385.8
463
341.9
796
652.5
326
287.4
447
306.7
338
328.3
568
375.7
2,025
317.7
440
376.9
1,046
389.4
625
473.6
2,369
364.0
414
359.8
3,451
372.4
654
264.7
1,824
415.5
2,178
392.1
511
302.9
459
228.1
Rank
293
92
207
147
112
287
32
46
323
204
62
192
307
193
244
251
296
43
296
44
372
321
188
8
332
165
250
4
334
309
274
185
290
183
156
33
205
218
191
358
114
149
320
375
1This
Page 94 of 102
Appendix D2: Identity Theft Consumer Complaints

Complaints Per
Metropolitan Area
Abilene, TX Metropolitan Statistical Area
Akron, OH Metropolitan Statistical Area
Albany, GA Metropolitan Statistical Area
Albany, OR Metropolitan Statistical Area
Albany-Schenectady-Troy, NY Metropolitan Statistical Area
Alexandria, LA Metropolitan Statistical Area
Allentown-Bethlehem-Easton, PA-NJ Metropolitan Statistical Area
Altoona, PA Metropolitan Statistical Area
Amarillo, TX Metropolitan Statistical Area
Anchorage, AK Metropolitan Statistical Area
Ann Arbor, MI Metropolitan Statistical Area
Anniston-Oxford-Jacksonville, AL Metropolitan Statistical Area
Appleton, WI Metropolitan Statistical Area
Asheville, NC Metropolitan Statistical Area
Athens-Clarke County, GA Metropolitan Statistical Area
Atlantic City-Hammonton, NJ Metropolitan Statistical Area
Auburn-Opelika, AL Metropolitan Statistical Area
Augusta-Richmond County, GA-SC Metropolitan Statistical Area
Augusta-Waterville, ME Micropolitan Statistical Area
Austin-Round Rock, TX Metropolitan Statistical Area
Bakersfield, CA Metropolitan Statistical Area
Bangor, ME Metropolitan Statistical Area
Barnstable Town, MA Metropolitan Statistical Area
Baton Rouge, LA Metropolitan Statistical Area
Battle Creek, MI Metropolitan Statistical Area
Bay City, MI Metropolitan Statistical Area
Beaumont-Port Arthur, TX Metropolitan Statistical Area
Bend-Redmond, OR Metropolitan Statistical Area
Billings, MT Metropolitan Statistical Area
Binghamton, NY Metropolitan Statistical Area
Birmingham-Hoover, AL Metropolitan Statistical Area
Bismarck, ND Metropolitan Statistical Area
Blacksburg-Christiansburg-Radford, VA Metropolitan Statistical Area
Bloomington, IL Metropolitan Statistical Area
Bloomington, IN Metropolitan Statistical Area
Bluefield, WV-VA Micropolitan Statistical Area
Boise City, ID Metropolitan Statistical Area
Boston-Cambridge-Newton, MA-NH Metropolitan Statistical Area
Boulder, CO Metropolitan Statistical Area
Bowling Green, KY Metropolitan Statistical Area
Bridgeport-Stamford-Norwalk, CT Metropolitan Statistical Area
Brownsville-Harlingen, TX Metropolitan Statistical Area

113
67.5
562
79.6
138
88.6
112
94.3
490
55.8
897
99.4
112
72.4
554
67.0
61
48.3
180
69.7
317
80.0
356
100.5
72
61.7
86
37.4
281
64.2
120
60.6
7,809
141.4
239
86.6
122
80.8
473
81.5
57
47.0
1,771
94.0
888
102.8
2,534
91.5
80
52.2
169
78.6
769
93.8
116
85.9
51
47.7
323
79.8
176
141.4
188
91.1
134
80.7
110
66.5
98
39.6
842
73.8
64
51.7
90
49.9
85
44.5
101
61.9
52
49.0
433
66.6
3,532
75.4
227
73.2
56
34.2
287
113.0
904
96.2
336
80.5
Rank
205
128
93
73
283
63
170
207
329
183
125
60
244
372
226
250
15
98
120
118
339
74
55
82
302
131
75
101
333
126
15
84
121
212
359
162
307
321
347
243
326
209
151
167
376
36
70
122
1This chart illustrates Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. Ranking is based
on the number of identity theft complaints per 100,000 inhabitants for each Metropolitan Area. Metropolitan Areas presented here are those defined by the Office of
Management and Budget as of February 2013 and per 100,000 unit of population estimates are based on the 2013 U.S. Census population estimates (Table GCTPEPANNRES-Geography-United States: Annual Estimates of the Resident Population: April 1, 2010 to July 1, 2013 - United States -- Metropolitan and
Micropolitan Statistical Area; and for Puerto Rico).
Page 95 of 102

Complaints Per
Metropolitan Area
Brunswick, GA Metropolitan Statistical Area
Buffalo-Cheektowaga-Niagara Falls, NY Metropolitan Statistical Area
Burlington, NC Metropolitan Statistical Area
Burlington-South Burlington, VT Metropolitan Statistical Area
California-Lexington Park, MD Metropolitan Statistical Area
Canton-Massillon, OH Metropolitan Statistical Area
Carbondale-Marion, IL Metropolitan Statistical Area
Cedar Rapids, IA Metropolitan Statistical Area
Chambersburg-Waynesboro, PA Metropolitan Statistical Area
Champaign-Urbana, IL Metropolitan Statistical Area
Charleston, WV Metropolitan Statistical Area
Charleston-North Charleston, SC Metropolitan Statistical Area
Charlottesville, VA Metropolitan Statistical Area
Chattanooga, TN-GA Metropolitan Statistical Area
Chico, CA Metropolitan Statistical Area
Cincinnati, OH-KY-IN Metropolitan Statistical Area
Claremont-Lebanon, NH-VT Micropolitan Statistical Area
Clarksville, TN-KY Metropolitan Statistical Area
Cleveland, TN Metropolitan Statistical Area
Coeur d'Alene, ID Metropolitan Statistical Area
College Station-Bryan, TX Metropolitan Statistical Area
Columbia, MO Metropolitan Statistical Area
Columbia, SC Metropolitan Statistical Area
Columbus, OH Metropolitan Statistical Area
Concord, NH Micropolitan Statistical Area
Cookeville, TN Micropolitan Statistical Area
Corpus Christi, TX Metropolitan Statistical Area
Crestview-Fort Walton Beach-Destin, FL Metropolitan Statistical Area
Cumberland, MD-WV Metropolitan Statistical Area
Dalton, GA Metropolitan Statistical Area
Danville, VA Micropolitan Statistical Area
Daphne-Fairhope-Foley, AL Metropolitan Statistical Area
Davenport-Moline-Rock Island, IA-IL Metropolitan Statistical Area
Dayton, OH Metropolitan Statistical Area
Decatur, AL Metropolitan Statistical Area
Decatur, IL Metropolitan Statistical Area
Des Moines-West Des Moines, IA Metropolitan Statistical Area

74
65.0
618
54.5
111
71.9
161
75.0
104
94.9
270
66.9
988
149.4
73
57.6
150
57.2
72
47.3
125
53.2
130
57.8
640
89.9
2,022
86.6
109
48.6
352
65.0
9,992
104.8
212
95.5
1,469
68.7
113
51.9
172
63.1
71
59.9
2,155
104.4
89
61.7
163
68.8
660
97.3
103
60.3
619
78.0
404
127.6
1,508
76.7
85
57.9
59
55.1
373
84.3
217
85.6
38
37.5
8,158
119.8
68
47.8
63
59.8
182
93.1
193
50.3
823
102.6
77
50.2
65
59.5
769
128.0
2,440
90.5
316
52.7
6,522
151.9
167
113.1
Rank
220
292
173
154
72
208
11
271
273
337
297
268
90
98
327
220
48
71
196
303
234
256
50
244
195
67
252
137
22
145
267
290
107
103
370
27
332
257
77
317
56
318
259
21
87
300
10
35
Page 96 of 102

Complaints Per
Metropolitan Area
Duluth, MN-WI Metropolitan Statistical Area
Dunn, NC Micropolitan Statistical Area
Durham-Chapel Hill, NC Metropolitan Statistical Area
Eau Claire, WI Metropolitan Statistical Area
El Centro, CA Metropolitan Statistical Area
El Paso, TX Metropolitan Statistical Area
Elizabethtown-Fort Knox, KY Metropolitan Statistical Area
Elkhart-Goshen, IN Metropolitan Statistical Area
Erie, PA Metropolitan Statistical Area
Eugene, OR Metropolitan Statistical Area
Eureka-Arcata-Fortuna, CA Micropolitan Statistical Area
Evansville, IN-KY Metropolitan Statistical Area
Fairbanks, AK Metropolitan Statistical Area
Fargo, ND-MN Metropolitan Statistical Area
Farmington, NM Metropolitan Statistical Area
Fayetteville, NC Metropolitan Statistical Area
Fayetteville-Springdale-Rogers, AR-MO Metropolitan Statistical Area
Flagstaff, AZ Metropolitan Statistical Area
Florence, SC Metropolitan Statistical Area
Florence-Muscle Shoals, AL Metropolitan Statistical Area
Fond du Lac, WI Metropolitan Statistical Area
Fort Collins, CO Metropolitan Statistical Area
Fort Smith, AR-OK Metropolitan Statistical Area
Fort Wayne, IN Metropolitan Statistical Area
Gadsden, AL Metropolitan Statistical Area
Gainesville, GA Metropolitan Statistical Area
Gettysburg, PA Metropolitan Statistical Area
Glens Falls, NY Metropolitan Statistical Area
Goldsboro, NC Metropolitan Statistical Area
Grand Forks, ND-MN Metropolitan Statistical Area
Grand Junction, CO Metropolitan Statistical Area
Grand Rapids-Wyoming, MI Metropolitan Statistical Area
Greeley, CO Metropolitan Statistical Area
Green Bay, WI Metropolitan Statistical Area
Greensboro-High Point, NC Metropolitan Statistical Area
Greenville, NC Metropolitan Statistical Area
Greenville-Anderson-Mauldin, SC Metropolitan Statistical Area
Gulfport-Biloxi-Pascagoula, MS Metropolitan Statistical Area
Hammond, LA Metropolitan Statistical Area
Hanford-Corcoran, CA Metropolitan Statistical Area
Harrisburg-Carlisle, PA Metropolitan Statistical Area
Harrisonburg, VA Metropolitan Statistical Area

139
82.0
156
55.7
75
60.0
475
88.9
81
48.5
56
34.0
109
61.7
614
73.9
110
72.6
114
56.8
163
58.2
290
81.4
91
67.7
156
49.6
75
74.7
86
38.5
47
37.2
334
88.5
251
51.0
75
54.9
482
116.0
153
74.2
68
46.2
40
39.3
206
65.2
168
60.0
326
76.9
1,121
117.3
75
72.2
312
115.4
130
69.2
55
54.2
54
42.0
85
68.2
32
31.8
76
51.5
571
56.2
210
77.8
147
47.1
545
73.5
111
63.7
708
83.2
238
62.2
162
62.7
59
47.0
104
68.9
402
72.1
49
37.9
Rank
115
284
254
92
328
377
244
159
169
275
265
119
204
323
155
364
374
94
311
291
31
158
342
360
218
254
142
30
171
32
189
293
353
200
379
309
280
139
338
166
231
110
241
237
339
192
172
368
Page 97 of 102

Complaints Per
Metropolitan Area
Hartford-West Hartford-East Hartford, CT Metropolitan Statistical Area
Hattiesburg, MS Metropolitan Statistical Area
Hickory-Lenoir-Morganton, NC Metropolitan Statistical Area
Hilton Head Island-Bluffton-Beaufort, SC Metropolitan Statistical Area
Holland, MI Micropolitan Statistical Area
Houma-Thibodaux, LA Metropolitan Statistical Area
Huntington-Ashland, WV-KY-OH Metropolitan Statistical Area
Huntsville, AL Metropolitan Statistical Area
Idaho Falls, ID Metropolitan Statistical Area
Indianapolis-Carmel-Anderson, IN Metropolitan Statistical Area
Iowa City, IA Metropolitan Statistical Area
Ithaca, NY Metropolitan Statistical Area
Jackson, MI Metropolitan Statistical Area
Jackson, TN Metropolitan Statistical Area
Jacksonville, NC Metropolitan Statistical Area
Jamestown-Dunkirk-Fredonia, NY Micropolitan Statistical Area
Janesville-Beloit, WI Metropolitan Statistical Area
Jefferson City, MO Metropolitan Statistical Area
Johnson City, TN Metropolitan Statistical Area
Johnstown, PA Metropolitan Statistical Area
Jonesboro, AR Metropolitan Statistical Area
Joplin, MO Metropolitan Statistical Area
Kahului-Wailuku-Lahaina, HI Metropolitan Statistical Area
Kalamazoo-Portage, MI Metropolitan Statistical Area
Kankakee, IL Metropolitan Statistical Area
Kansas City, MO-KS Metropolitan Statistical Area
Kennewick-Richland, WA Metropolitan Statistical Area
Kingsport-Bristol-Bristol, TN-VA Metropolitan Statistical Area
Knoxville, TN Metropolitan Statistical Area
La Crosse-Onalaska, WI-MN Metropolitan Statistical Area
Lafayette, LA Metropolitan Statistical Area
Lafayette-West Lafayette, IN Metropolitan Statistical Area
Lake Charles, LA Metropolitan Statistical Area
Lake Havasu City-Kingman, AZ Metropolitan Statistical Area
Lancaster, PA Metropolitan Statistical Area
Lansing-East Lansing, MI Metropolitan Statistical Area
Las Cruces, NM Metropolitan Statistical Area
Lawrence, KS Metropolitan Statistical Area

1,003
82.5
135
91.2
217
59.7
75
39.3
146
73.6
48
42.7
124
89.0
119
56.7
7,076
112.1
184
50.5
322
73.9
83
60.6
1,709
87.5
80
49.6
39
37.6
76
47.4
621
107.7
73
55.9
2,156
154.6
185
99.9
55
41.3
91
56.6
98
65.1
104
51.8
81
57.7
126
100.3
80
45.7
60
37.4
229
68.9
70
62.4
1,606
78.2
206
76.0
363
85.8
148
48.0
129
71.3
545
63.9
60
44.3
248
51.8
101
48.3
114
56.4
156
76.8
908
145.7
268
50.6
366
78.3
282
107.4
148
69.3
2,068
102.0
94
82.2
Rank
112
83
258
360
165
351
91
276
37
315
159
250
97
323
369
336
43
282
9
62
355
277
219
305
270
61
343
372
192
240
136
148
102
331
175
228
348
305
329
279
144
13
314
133
44
188
57
113
Page 98 of 102

Complaints Per
Metropolitan Area
Lawton, OK Metropolitan Statistical Area
Lebanon, PA Metropolitan Statistical Area
Lewiston-Auburn, ME Metropolitan Statistical Area
Lexington-Fayette, KY Metropolitan Statistical Area
Lima, OH Metropolitan Statistical Area
Lincoln, NE Metropolitan Statistical Area
Little Rock-North Little Rock-Conway, AR Metropolitan Statistical Area
Logan, UT-ID Metropolitan Statistical Area
London, KY Micropolitan Statistical Area
Longview, TX Metropolitan Statistical Area
Louisville/Jefferson County, KY-IN Metropolitan Statistical Area
Lubbock, TX Metropolitan Statistical Area
Lumberton, NC Micropolitan Statistical Area
Lynchburg, VA Metropolitan Statistical Area
Macon, GA Metropolitan Statistical Area
Madera, CA Metropolitan Statistical Area
Madison, WI Metropolitan Statistical Area
Manchester-Nashua, NH Metropolitan Statistical Area
Mansfield, OH Metropolitan Statistical Area
McAllen-Edinburg-Mission, TX Metropolitan Statistical Area
Medford, OR Metropolitan Statistical Area
Merced, CA Metropolitan Statistical Area
Meridian, MS Micropolitan Statistical Area
Michigan City-La Porte, IN Metropolitan Statistical Area
Midland, TX Metropolitan Statistical Area
Minneapolis-St. Paul-Bloomington, MN-WI Metropolitan Statistical Area
Missoula, MT Metropolitan Statistical Area
Monroe, LA Metropolitan Statistical Area
Monroe, MI Metropolitan Statistical Area
Morgantown, WV Metropolitan Statistical Area
Morristown, TN Metropolitan Statistical Area
Muncie, IN Metropolitan Statistical Area
Muskegon, MI Metropolitan Statistical Area
Napa, CA Metropolitan Statistical Area
Nashville-Davidson--Murfreesboro--Franklin, TN Metropolitan Statistical Area
New Bern, NC Metropolitan Statistical Area
New Haven-Milford, CT Metropolitan Statistical Area

79
60.3
85
62.7
45
41.8
272
55.6
81
76.9
122
38.8
750
103.5
59
45.5
59
46.4
154
71.1
124
121.7
14,397
109.6
750
59.4
193
64.1
92
68.2
144
56.2
212
91.7
141
92.5
384
61.2
260
64.4
90
73.9
602
73.8
171
82.0
1,650
123.0
216
82.1
69
64.5
18,428
316.2
74
66.5
107
68.2
2,002
127.5
2,423
70.0
85
76.0
356
86.0
568
108.1
117
65.5
99
65.8
425
113.8
51
37.5
47
40.8
140
117.8
74
63.0
119
69.6
234
57.8
137
97.6
586
172.5
1,377
78.3
71
55.6
759
88.0
Rank
252
237
354
286
142
362
52
345
341
178
25
40
260
227
200
280
81
79
249
224
159
162
115
24
114
223
1
212
200
23
181
148
100
42
217
215
34
370
357
29
236
185
268
66
5
133
286
95
Page 99 of 102

Complaints Per
Metropolitan Area
New Orleans-Metairie, LA Metropolitan Statistical Area
New York-Newark-Jersey City, NY-NJ-PA Metropolitan Statistical Area
Niles-Benton Harbor, MI Metropolitan Statistical Area
Norwich-New London, CT Metropolitan Statistical Area
Odessa, TX Metropolitan Statistical Area
Ogden-Clearfield, UT Metropolitan Statistical Area
Ogdensburg-Massena, NY Micropolitan Statistical Area
Oklahoma City, OK Metropolitan Statistical Area
Omaha-Council Bluffs, NE-IA Metropolitan Statistical Area
Oshkosh-Neenah, WI Metropolitan Statistical Area
Ottawa-Peru, IL Micropolitan Statistical Area
Owensboro, KY Metropolitan Statistical Area
Oxnard-Thousand Oaks-Ventura, CA Metropolitan Statistical Area
Panama City, FL Metropolitan Statistical Area
Peoria, IL Metropolitan Statistical Area
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD Metropolitan Statistical Area
Pittsfield, MA Metropolitan Statistical Area
Portland-South Portland, ME Metropolitan Statistical Area
Pottsville, PA Micropolitan Statistical Area
Providence-Warwick, RI-MA Metropolitan Statistical Area
Provo-Orem, UT Metropolitan Statistical Area
Raleigh, NC Metropolitan Statistical Area
Rapid City, SD Metropolitan Statistical Area
Reading, PA Metropolitan Statistical Area
Redding, CA Metropolitan Statistical Area
Reno, NV Metropolitan Statistical Area
Richmond-Berea, KY Micropolitan Statistical Area
Riverside-San Bernardino-Ontario, CA Metropolitan Statistical Area
Roanoke, VA Metropolitan Statistical Area
Rochester, MN Metropolitan Statistical Area
Rochester, NY Metropolitan Statistical Area
Rockford, IL Metropolitan Statistical Area
Rocky Mount, NC Metropolitan Statistical Area

1,058
85.3
18,047
90.5
121
77.9
817
111.5
189
68.9
389
115.3
97
64.9
295
47.5
49
43.8
1,010
76.5
418
159.3
560
62.6
3,124
137.8
76
44.8
62
40.8
39
33.5
710
84.6
602
109.3
152
79.7
489
104.7
226
59.1
5,856
97.0
4,584
104.2
2,479
105.0
69
53.2
650
148.4
335
64.4
3,685
159.2
75
51.0
170
79.0
1,059
66.0
238
42.3
252
156.1
170
103.2
206
105.6
953
78.5
71
50.2
311
75.2
133
74.3
445
101.7
939
75.4
30
29.3
4,513
103.0
119
38.2
141
66.6
631
58.2
235
68.2
121
80.3
Rank
104
87
138
39
192
33
222
335
349
146
6
239
17
346
357
378
106
41
127
49
263
68
51
47
297
12
224
7
311
129
214
352
8
53
46
132
318
153
157
58
151
380
54
367
209
265
200
123
Page 100 of 102

Complaints Per
Metropolitan Area
Roseburg, OR Micropolitan Statistical Area
Saginaw, MI Metropolitan Statistical Area
Salem, OH Micropolitan Statistical Area
Salinas, CA Metropolitan Statistical Area
Salisbury, MD-DE Metropolitan Statistical Area
Salt Lake City, UT Metropolitan Statistical Area
San Angelo, TX Metropolitan Statistical Area
San Antonio-New Braunfels, TX Metropolitan Statistical Area
San Jose-Sunnyvale-Santa Clara, CA Metropolitan Statistical Area
San Luis Obispo-Paso Robles-Arroyo Grande, CA Metropolitan Statistical Area
Santa Cruz-Watsonville, CA Metropolitan Statistical Area
Santa Maria-Santa Barbara, CA Metropolitan Statistical Area
Santa Rosa, CA Metropolitan Statistical Area
Savannah, GA Metropolitan Statistical Area
Scranton--Wilkes-Barre--Hazleton, PA Metropolitan Statistical Area
Sheboygan, WI Metropolitan Statistical Area
Sherman-Denison, TX Metropolitan Statistical Area
Show Low, AZ Micropolitan Statistical Area
Shreveport-Bossier City, LA Metropolitan Statistical Area
Sioux City, IA-NE-SD Metropolitan Statistical Area
Sioux Falls, SD Metropolitan Statistical Area
South Bend-Mishawaka, IN-MI Metropolitan Statistical Area
Spartanburg, SC Metropolitan Statistical Area
Springfield, IL Metropolitan Statistical Area
Springfield, MA Metropolitan Statistical Area
Springfield, MO Metropolitan Statistical Area
Springfield, OH Metropolitan Statistical Area
St. Cloud, MN Metropolitan Statistical Area
St. George, UT Metropolitan Statistical Area
St. Joseph, MO-KS Metropolitan Statistical Area
State College, PA Metropolitan Statistical Area
Staunton-Waynesboro, VA Metropolitan Statistical Area
Sumter, SC Metropolitan Statistical Area
Syracuse, NY Metropolitan Statistical Area
Terre Haute, IN Metropolitan Statistical Area

59
55.2
2,198
99.2
163
82.9
55
51.9
567
141.6
296
69.0
229
59.4
770
67.5
51
43.8
2,128
93.4
2,814
87.6
5,060
112.0
1,628
84.8
197
71.3
209
77.6
134
90.9
299
68.6
361
72.9
337
92.1
310
55.2
7,473
207.0
170
119.7
44
38.3
84
68.7
58
54.0
431
96.5
90
69.5
90
53.3
123
50.5
202
63.4
186
58.3
484
90.3
112
52.9
487
77.7
250
55.7
97
71.2
66
34.5
74
50.1
63
49.3
5,724
204.4
60
38.6
46
38.5
915
129.9
69
63.8
315
47.6
706
189.1
3,956
137.8
88
51.1
Rank
288
65
111
303
14
191
260
205
349
76
96
38
105
175
141
86
198
168
80
288
2
28
366
196
294
69
186
296
315
233
264
89
299
140
284
177
375
320
325
3
363
364
19
229
334
4
17
310
Page 101 of 102

Complaints Per
Metropolitan Area
Texarkana, TX-AR Metropolitan Statistical Area
Toledo, OH Metropolitan Statistical Area
Topeka, KS Metropolitan Statistical Area
Torrington, CT Micropolitan Statistical Area
Traverse City, MI Micropolitan Statistical Area
Tullahoma-Manchester, TN Micropolitan Statistical Area
Tulsa, OK Metropolitan Statistical Area
Tupelo, MS Micropolitan Statistical Area
Tuscaloosa, AL Metropolitan Statistical Area
Twin Falls, ID Micropolitan Statistical Area
Tyler, TX Metropolitan Statistical Area
Urban Honolulu, HI Metropolitan Statistical Area
Utica-Rome, NY Metropolitan Statistical Area
Valdosta, GA Metropolitan Statistical Area
Vineland-Bridgeton, NJ Metropolitan Statistical Area
Visalia-Porterville, CA Metropolitan Statistical Area
Waco, TX Metropolitan Statistical Area
Warner Robins, GA Metropolitan Statistical Area
Watertown-Fort Drum, NY Metropolitan Statistical Area
Wausau, WI Metropolitan Statistical Area
Wenatchee, WA Metropolitan Statistical Area
Wheeling, WV-OH Metropolitan Statistical Area
Whitewater-Elkhorn, WI Micropolitan Statistical Area
Wichita Falls, TX Metropolitan Statistical Area
Wichita, KS Metropolitan Statistical Area
Williamsport, PA Metropolitan Statistical Area
Wilmington, NC Metropolitan Statistical Area
Winston-Salem, NC Metropolitan Statistical Area
Wooster, OH Micropolitan Statistical Area
Worcester, MA-CT Metropolitan Statistical Area
Yakima, WA Metropolitan Statistical Area
York-Hanover, PA Metropolitan Statistical Area
Youngstown-Warren-Boardman, OH-PA Metropolitan Statistical Area
Yuba City, CA Metropolitan Statistical Area
Yuma, AZ Metropolitan Statistical Area

92
61.5
130
121.4
510
83.9
185
79.0
130
69.5
73
49.9
256
69.1
990
99.3
52
51.6
802
83.4
93
66.6
146
62.0
54
52.7
151
69.9
404
41.1
136
45.7
130
91.0
549
129.2
113
71.8
1,301
76.2
323
71.1
177
68.3
131
70.3
6,021
101.2
181
106.8
61
51.0
89
65.7
77
63.1
70
61.7
93
63.8
61
59.3
96
63.5
474
74.4
66
56.5
153
57.0
71
53.8
531
81.6
66
57.4
646
69.7
198
80.1
324
73.8
516
92.9
132
78.3
152
75.5
Rank
248
26
108
129
186
321
190
64
308
109
209
242
300
182
356
343
85
20
174
147
178
199
180
59
45
311
216
234
244
229
262
232
156
278
274
295
117
272
183
124
162
78
133
150
Page 102 of 102
Federal Trade Commission | ftc.gov

Consumer Sentinel Network Data Book For January-December 2014

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Consumer Sentinel Network Data Book For January-December 2014

Uploaded by

Copyright:

Available Formats

for January December 2014

Federal Trade Commission

Consumer Sentinel Network Fraud Complaints

Consumer Sentinel Network Identity Theft Complaints

Consumer Sentinel Network State and Metropolitan Areas Ranking

Consumer Sentinel Network Military Complaints

Consumer Sentinel Network Detailed State Complaint Information

Federal Trade Commission

Released February 2015

The Consumer Sentinel Network (CSN) is a secure online database of

Better Business Bureaus

Federal Trade Commission

Released February 2015

Federal Trade Commission

Released February 2015