Professional Documents
Culture Documents
The challenge
The combination
BMC combinations
The results
xMatters relevance engines are configured for
core IT functions and processes:
$1.9 M
Saved by MITRE,
reinvested by taking
on new projects
33%
20x
Partners matter
xMatters is the leading provider of relevance engines.
A new approach to enabling people to interact with
BMC Software products and ITIL processes at the
moment that matters. This combination provides a
rapid return of value to our happy clients
Who is xMatters?
xMatters builds relevance engines that connect people
with what they need to know at exactly the right
moment so they can take immediate action. Over
900 global enterprises use xMatters to make
processes, products and services more valuable and
more effective. More information is available at www.
xmatters.com or 1-866-xMattrs (USA) and
+44(0) 1483 722 001 (UK).
30 min
900
included
Web based system administration: System administration, reporting and configuration capabilities
supported in web user interface
Find me, follow me personal escalation: Device to device escalation until user is located
Two-way communication on text devices: Receive notifications and act using SMS, paging, email, IM,
Blackberry, Droid, iPhone, iPad, etc.
Granular user profiles: Schedule devices, delays, ordering, time frames, languages and event priorities
Scheduling and escalation processes: Teams, simple groups, time or event based escalation, groups
in groups and rotation groups
Event subscription: Business users may subscribe to receive proactive alerts and group supervisors
can assign events, assets and services to teams
Includes xMatters mobile access: Provides immediate, mobile Web access to critical applications
(e.g., iPhone, Blackberry, Android, Windows Mobile, Palm, Symbian)
Active and past event reporting: Real-time and historical event reporting published for personnel
and supervisors
Advanced integration technologies (e.g., SOA): Web services, HTTP and Command line support
Real-time voice notifications:: Receive notifications and take action remotely via voice calls using
analog, T1/E1, and VoIP connectivity
High availability and mirror support: Ability to deploy highly available application servers in a hot/
hot or hot/cold configuration
Permission based, self service web access to user profiles: Manage profiles, contact preferences,
alerts, languages, roles, work schedules and personal event notification reports
Audit level reporting: See who changed what items in personnel and teams and when did they
change them; also view and measure performance reporting
Distributed global deployment support: Follow the sun, message routing, highly available and
scalable to meet sustained, storm load requirements and N+1 site planning
Build and deploy custom applications: Unlimited roles, permission based custom pages, messaging,
subscription and event assignment screens
Scenario based crisis communication: Build, test and execute pre-formatted messages to teams with
real-time quality of delivery reporting and response metrics
For more information, call +1 800 861 3916 US, +44 (0) 1483 722 001 UK, +49 (30) 6920 6245 Germany, +61 (2) 8875 7871 AUS. Visit www.xmatters.com or sales@xmatters.com.
Copyright 2010 xMatters, inc. All rights reserved. All other products and brand names are trademarks or registered trademarks of their respective holders.