Resume

RESUME
David Albert Stewart
Date of Birth: 07/11/1974
Address: 3 Nolan Chase, Parkwood, QLD, 4214
Mobile: 0407736330
Email: dastewart74@yahoo.com.au

Career Objective
Achieve optimum personal goals by combining my technical, artistic and creative abilities. My main
objective is to work in Research and Development.

Education
2004: TAFE, Morningside, Qld
Management – Short Course
2000: TAFE, Ultimo, NSW
Electronics Certificate II
1995: MSS Security
Security License - Security Guard and Crowd
Control
1994: Brisbane City Council
Diploma in Bush Rehabilitation, Horticulture, Life
Skills, Machine Maintenance
1993: St. Stanislaus College, Bathurst
School Certificate
Employment History
August 2009 to Present Domain Principal Group
I.T Competency Education Officer
• Complete an effective Education program for non technical Employees
encompassing new systems and software.
• Create an effective Version control system that is compliant to document
release industry standards.
• Effectively manage a roaming training schedule including sixty sites
across Australia.
• Create and implement a Training plan to train inexperienced staff in
training finance and I.T related software packages.
• Provide in person and via phone customer support.
• Create and implement an effective I.T induction package.
March 2008 to Aug 2009 Domain Principal Group

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I.T Applications Team Leader
• Manage a team of customer services advisors delivering first class,
professional customer service to the public and a high quality front line
service to the Residents and employees.
• Monitor the changing needs of the business, liaising with internal and
external customers to identify areas for improvement and make
recommendations for service improvement and implementing those
improvements to the satisfaction of internal and external customers.
• Generate monthly service reports for executives.
• Delegate Projects and tasks as needed.
• Facilitate ongoing self evaluation of the team’s effectiveness.
• Manage team conflicts so that problems are resolved constructively.
• Ensure that plans are entered into a standardized format and updated at
least monthly.
• Resolve conflict with client issues.

Jul 2006 to Aug 2009 Entertainment, lighting and Sound

Lighting Designer/Technician (National Bands & Corporate Events)
• Loading
• Rigging
• Wiring
• Stage construction
• Troubleshooting
• Focusing
• Programming of lighting
• Liaising with sound staff, venue staff, performers and public

May 2006 to Mar 2008 MFS Financial Services, Southport, QLD

IS Helpdesk Support Officer

• Respond to requests for technical assistance in person, via phone,
electronically.
• Diagnose and resolve technical hardware and software issues.
• Research questions using available data and call log history

Jan 2004 to May 2006: Panasonic @ Work, Southport QLD

Service Manager
• Monitor technicians on the field and at base, ensuring quality
maintenance, installation, service and repair
• Streamlining procedures and training schedules
• Ensuring quality customer service and resolving complaint issues
• Prompt decision making and taking initiative

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• Provide Senior Management with monthly costing reports, CBC reporting
and staff productivity
• Liaise with high profile companies
• Complaint resolution in a professional and efficient manner
• Manage HR issues
• Assist in the recruitment of staff
• Monitor products and stock control
• Assist staff with technical and/or maintenance problems
• Time management
Jan 2000 to Dec 2003: Panasonic Direct Business Solutions, Gladesville NSW

Field Technician
• Provide customers with high quality technical advice and service
• Repair and installation of electronic office equipment i.e. whiteboards,
projectors, photocopiers, faxes, printers
• Meet strict delivery and repair deadlines
• Linking electronic equipment to computers
• Assist staff with technical or maintenance problems
• Time management

May 2000 to Aug 2001: Paragon Apartments, Pyrmont NSW

Assistant Building Manager
• Assist on-site Building Managers in the operation of 196 apartments.
• Assist in running the front office with renting/sales i.e. signing of contracts.
• Ensure duties are performed according to the Body Corporate guidelines.
• Assist tenants in arranging cleaning and maintenance of their apartments
and the building,
• Perform security duties.

Feb 1999 to Jan 2000: Starkey Laboratories, Camperdown NSW

Wiring Technician
• Wiring custom made hearing aids
• Following specific matrix including; gain, slope and saturation sound
pressure levels
• Working as a team to ensure the hearing aid is the most comfortable fit,
the most endurable and meets customer satisfaction
• With an emphasis on the corporate policy of customer service, perform all
duties efficiently and effectively consistent with the values and strategies
of the company

Jan 1998 to Feb 1999: Humphrey PA, Mingara, Sydney & Central/North Coast NSW
Lighting Designer/Technician (Touring with National Bands)
• Creative Lighting Design

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• Stage Plotting
• Loading
• Rigging
• Wiring
• Stage construction
• Supervise and ensure stage is set up correctly
• Troubleshooting
• Focusing
• Programming
• Operation of lighting
• Liaising with sound staff, venue staff, performers and public

Mar 1998 to Dec 1998: Australian Loading, Artarmon NSW

Loader/Rigger (In charge of Road, Production & Staging Crew)
• Creative Lighting Design
• Stage Plotting
• Loading
• Rigging
• Wiring
• Stage construction
• Supervise and ensure stage is set up correctly
• Troubleshooting
• Focusing
• Programming of lighting
• Liaising with sound staff, venue staff, performers and public

Jun 1997 to Sep 2003: G.V. Productions, Merrylands NSW

Lighting Designer/Technician (Nightclub & Touring with National
Bands)
• Creative Lighting Design
• Stage Plotting
• Loading
• Rigging
• Wiring
• Stage construction
• Troubleshooting
• Focusing
• Programming
• Operation of lighting
• Liaising with sound staff, venue staff, performers and public

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Jun 1997 to May 1998: Showcorp Technologies, Artarmon NSW
Lighting Designer/Technician (National Bands & Corporate Events)
• Loading
• Rigging
• Wiring
• Stage construction
• Troubleshooting
• Focusing
• Programming of lighting
• Liaising with sound staff, venue staff, performers and public

Feb 1996 to Jun 1997: Chameleon Touring Systems, Alexandria NSW

Lighting Designer/Technician (National and International Bands)
• Loading
• Rigging
• Wiring
• Stage construction
• Troubleshooting
• Focusing
• Programming of lighting
• Liaising with sound staff, venue staff, performers and public

Computer Skills
Network configuration and Connectivity
Active Directory management including adding users, permission groups
Blackberry Enterprise Server management
Share point management
Microsoft Office 2003- 2007
Word
Outlook
Excel
PowerPoint
Visio
Publisher
Windows XP, Vista and Windows 7
Printer connection
Scanning
Document Management Systems
Asset Management Systems

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Hobbies/Interest
Drawing
Playing Xbox, PS II, PC Games, Wii
Comic Illustration
Comic Character Creation
Reading/Movies

Referees
Sheldon Dorney
ICT Manager
Domain Principal Group
Lev 7, 64 Marine Parade, Southport, QLD
T: (07) 5556 5300
M: 0438195380
Greg Horrocks
Operations Manager
Entertainment Lighting and Sound
30 Taree St
Burleigh Junction QLD 4220
T: (07) 5593 5105
Gavin McCaughlin
M: 0410120765

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