HELB LOAN RECOVERY DEPARTMENT

13th Floor, Anniversary Towers, University Way,

P.O. Box 69489 00400 Nairobi
Tel: +254 20 2278000
Mobile: 0711 052 000
Fax: +254 02 344072
E-mail:For remittances only - remittance@helb.co.ke
:For enquiries only- recovery_enquiry@helb.co.ke
Website: http://www.helb.co.ke

Payment options:
1. CHEQUES/CASH DEPOSIT, EFT, STANDING ORDER, (by employer or self)
All payments are payable to Higher Education Loans Board, by crossed cheque, Bankers
draft, direct transfer/standing order/EFT or CASH DEPOSIT to HELB collection A/C in
any of the following banks:
BANK

BRANCH

Citibank

ACCOUNT
NUMBER
300 040 012

Nairobi

ELECTRONIC FUNDS
TRANSFER (EFT)
SWIFT CODE : CITIKENA

Co-operative Bank

011290 612 228 00

University-way

SWIFT CODE : KCOOKENA

Barclays bank

077 501 8216

Barclays Plaza

SWIFT CODE : BARCKENX

Kenya Commercial Bank

1103 266 314

University-way

SWIFT CODE : KCBLKENX

Standard chartered Bank

010 801 826 4700

Koinange street

SWIFT CODE : SCBLKENX

Equity bank

055 029 357 3408

Equity Center

SWIFT CODE : EQBLKENA

National Bank of Kenya

010 016 039 1100

Harambee Avenue

SWIFT CODE :NBKEKENX

Family Bank

035 000 024 971

Family Bank Towers

SWIFT CODE: FABLKENAXXX

2. MOBILE PHONE MONEY TRANSFER (M-PESA)

Using M-PESA, please enter HELB business number as 200800
See guidelines on the reverse page
3. PESAPOINT AND EQUITY BANK ATMs
To repay your HELB loan through ATM, ensure that you include your NATIONAL ID
Number as your account reference number.
o Note: See guidelines on the reverse page.
4. CREDIT or ATM (DEBIT) CARD (VISA or MasterCard BRANDED)
One may also give authority to HELB to make monthly debits or lump-sum payments
directly from his/her bank account or Credit card. This is done by signing the CREDIT
CARD AUTHORIZATION FORM (CCA) and then forwarding the same to HELB.
VISA or MasterCard branded credit or debit (ATM) cards can also be swiped at HELB
Offices.
Note
National ID number MUST be included as reference in all payments and enquiries;
Payments MUST be made by the 15th day of the following month for employers and
within the month for individuals (self-paying);
Payments (cheques) delivered directly at HELB payment office MUST be attached with
remittance form;
For payments made directly to HELB bank accounts, the remittance form MUST be
e-mailed to HELB (e-mail: remittance@helb.co.ke )
The remittance form is available from the HELB website www.helb.co.ke .
No payment shall be accepted without the remittance form.

HELB BILL PAYMENT GUIDELINES

Using M-PESA (Safaricom) money transfer:
On the M-pesa menu:
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o
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o
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Select Payment Services

Select Pay bill option
Enter HELB business number as 200800
Enter your National ID number as your account number
Enter amount you want to pay e.g. 3000
Enter your secret PIN number
Confirm transaction and send
Wait for SMS confirmation.

Using Equity bank ATM:

o
o
o
o
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On the ATM menu:

Insert ATM card
Key in your secret PIN number
Go to Pay bills
Select HELB
Enter National ID number when prompted
Enter amount
You will get a slip indicating the ID and amount entered.

Using PesaPoint ATM:

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o
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Note:

On the ATM menu:

Insert ATM card in the card slot
Remove ATM card from the slot
Select language
Key in your secret PIN number
Select Pay Bill button to proceed to the next screen
Key in the code shown for HELB option as 5006
Key in your HELB account number as your National ID number and confirm
Key in your mobile no. (This will allow HELB to contact you if required)
Key in the product you wish to pay for (undergraduate or postgraduate)
Enter the amount you wish to pay for your loan
The ATM will give you a receipt acknowledging payment for your HELB loan once the transaction is
successfully completed.

Please allow up to three (3) days to update your loan account.

Loan statements can be accessed from www.helb.co.ke or send an e-mail request quoting your national ID
Number to: recovery_enquiry@helb.co.ke