Title [other than Memorandum, such as company letterhead or name.

Congestion in the ordering queue at chick-fil-a on UNCCs campus

{Introduction [which is typically not labeled, announces your proposal.]}

Almost anyone who has tried to order food at fast food restaurant at peak meal times
has experienced the frustration of long wait times before they even get to order. This is
noticeably bad at the chick-fil-a on campus at UNCC where you can tell when classes let
out by the 50 person line for food. My proposal aims to fix that issue.
Problem [which answers the questions, Why is the proposed project needed? and
Why is it relevant?]

Nobody wants to wait in line when they go to a fast food restaurant. The long wait times
make it almost always impossible to get food there in the 15 minute break between class
blocks.

Objectives [What are the features of a solution?]

The objectives of my solution are to lessen the congestion in the ordering line and
quicken food delivery to customers through improvements in the ordering process.
Solution [What does your solution looks like?]

My solution to this problem is mainly focused on the adoption of self-service POS (PointOf-Sale) technology. By increasing POS locations while decreasing labor needed for
sales, you can increase the number of customers ordering per minute and accordingly
increase the labor in the kitchen and behind the counter to serve customers quickly. Use
of self service POS systems in restaurants has shown to reduce wait time and also
increase order accuracy (keen on kiosks fix citing later). However what I propose is not a total
overhaul, the classic employee-manned station would remain. What I suggest is a split of
2 classic ordering points and 5 self-service stations/kiosks. That would bring the total
number of POS points to 7, two more than the current 5 that is run during peak times,
enabling more orders per minute. However it would also free up 3 employees help ease
the kitchens increased workload and delivering food to customers. During slow periods
only one classic register could be left open and manned to help any customers
requiring assistance, reducing labor costs while maintaining a high order capacity.

There are several ways to approach the kiosk approach, I decided to use an iPad based
solution because chick-fil-a already has an app for iOS to take customer orders and it is
much cheaper to buy iPad stations than specialized touchscreen kiosks.

Schedule [Must include a schedule chart.]

Still need to do this. What does this need to look like?

Qualifications [What are your capabilities?]

I know the operations of chick-fil-a restaurants fairly well as I was an employee at one for
nearly 1.5 years, I worked in the kitchen and know firsthand how quickly food can be
produced, although this chick-fil-a has a more limited menu so food can probably be
produced even faster than I know.

Cost [Must include budget statement.]

iPad Stands: 5 x $134 = $670

iPad Airs: 5 x $250 = $1250
Installation labor: $300
Total: $2,220

KeenonKiosks.
https://librarylink.uncc.edu/login?
url=http://search.ebscohost.com/login.aspx?
direct=true&db=bth&AN=28031609&site=ehostlive&scope=site

ipadstand
http://www.amazon.com/CurvedDisplayAluminumCovered
Standing/dp/B00FPO5E98/