Chapter 2

Operations processes.
1. Which of the following is not Basic Inputs for
a. Labour
b. Material
c. Flow
d. Capital

Operations Process

2. ________ is basic building block of Operations

a. Process
b. Design
c. Varity
d. Capacity

3. Which of the following Characteristics are involved in determining

performance of operation systemsa. Time Taken, PRODUCTIVITY, PROFITABILITY, Customer Satisfaction
b.
Productivity, Flow, Job, Batch
c.
Profitability, Process, SCM, Downstream
d.
Customer Satisfaction, Cost Involved, Job, Batch.

4. A ________ flow system is characterized by a streamlined flow of production

in the operating system
a. Intermittent
b. Continuous
c. Jumbled
d. Project

5. Cement Production is example of

a. Mass production
b. Process industry
c. Batch Production
d. Job Production.

6. Aircraft and ship building are examples of

a. Job production
b. Batch production
c. Flow Production
d. Project Production

7. Which of the following are types of Continuous Flow Process

a. Job and Mass production
b. Batch & Process industry
c. Process industries & Mass Production
d. Project and Assembly line
8. Which of the following uses Functional layout
a. Aircraft Designing
b. Pharmaceutical industry
c. Paper Manufacturing
d. Mining Industry

9. Which of the following is example of flow production

a. Sugar
b. Coca-cola
c. Sandwich Making
d. PBC Fabrications

10.Which of the following are examples of Jumbled flow system

a. Assembly flow & Flow production
b. Project organization & Customized manufacturing system
c. Job & Batch Production
d. Process industry and Mass production

11.Which of the following is used when Volume is High

a. Batch
b. Job
c. Process
d. Project

12.Which of the following is used when Varity is highest?

a. Mass
b. Project
c. Process
d. Batch

13.Quasi-manufacturing is when
a. Customer contact is highest
b. Mass production is used
c. Customer contact is low

d. Moderate customer contact

14.The Service blueprinting shows processes within the company which are
a. Divided into different components.
b. Combined components
c. Not related components are highlighted.
d. Disorganization of components is done.

15.Related issues to service process design are

a. Complexity and tangibility
b. Divergence and consistency
c. Complexity and Divergence
d. Coordination and inventory

16.The number of sub categories of products and variants of each product

produced in manufacturing system is a. Volume
b. Variety
c. Flow
d. Pattern

17.Volume , Varity and flow are

a. Interconnected
b. Not connected
c. Disorganized
d. Organized

18.In which of the following we cannot make alterations during production

process.
a. Process industry
b. Batch production
c. Job production
d. Assembly Production.

19.Which of the following uses line layout

a. Process
b. Job
c. Intermittent
d. Jumbled

20.BHEL & L&T are examples of which type of process

a. job
b. Project organization
c. Batch
d. Assembly

21.In
a.
b.
c.
d.

which of the following plant layout initial investment is higher.

Process layout
Product layout
Fixed position layout
Group layout

22.Which of the following process have least amount of WIP.

a. Process industry
b. Batch production
c. Project
d. Job
23.Which plant layout has this advantage over others
Breakdown of one machine does not disturb the production process.
a. Location layout
b. Line layout
c. Functional layout
d. Group layout

24.Which plant layout has this disadvantage over others High overhead charges
a. Location layout
b. Line layout
c. Functional layout
d. Group layout

25.Which type of layout is used for batch production?

a. Location layout
b. Line layout
c. Functional layout

d. Combined layout
26.In which type of layout Breakdown of one machine disturbs the
production process
a. Location layout
b. Product layout
c. Functional layout
d. Group layout
27.Which layout have following Characteristics
The movement of men and machines is advisable as the cost of moving
them would be lesser.
a. Location layout
b. Line layout
c. Functional layout
d. Group layout

28.For high volume which type of plant layout is used

a. Location layout and Group layout
b. Line layout and Functional layout
c. Functional layout and Location layout
d. Group layout and Line layout

29.Multiple flow paths is present in which type of plant layout

a. Location layout
b. Line layout
c. Functional layout
d. Group layout

30.In service blue printing which of the following is not involved

a. Employee actions
b. Onstage contact employee actions
c. Backstage contact employee actions
d. Support processes