Professional Documents
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Competency Mapping
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NEHA DESADLA
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ROLL NO-112
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Understanding Competency mapping
Assignment 1
Develops leads from city and telephone directories, trade and professional
association membership lists, and other public records.
Other duties may be assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to
perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three
months related experience and/or training; or equivalent combination of
education and experience.
Competency cluster
Knowledge
Competencies
Customer Service
Written Communication.
Skill
Interpersonal Skills
Explaination
Manages difficult
or emotional customer
situations; Responds
promptly to customer
needs; Meets
commitments.
Edits work for spelling
and grammar; Presents
numerical data
effectively; Able to read
and interpret written
information
Maintains
confidentiality; Listens to
others without
Self-concept(Attitude)
Ability
Professionalism -
Innovation -
interrupting; Keeps
emotions under control.
Approaches others in a
tactful manner; Reacts
well under pressure;
Treats others with respect
and consideration
regardless of their status
or position; Accepts
responsibility for own
actions; Follows through
on commitments.
Generates
suggestions for improving
work.
2.Sales manager
JOB DESCRIPTION: Sales Manager
General Summary: Manages sales of the companys products and services in
within a defined geographic area,
province or country. Ensures consistent, profitable growth in sales revenues
through positive planning,
deployment and management of sales personnel. Identifies objectives, strategies
and action plans to improve
short- and long-term sales and earnings.
CORE FUNCTIONS:
Collaborates with [Insert title] in establishing and recommending the most
realistic sales goals for the
company.
DETAILS OF FUNCTION:
Performs sales activities on major accounts and negotiates sales price and
discounts in consultation with
Manages personnel and develops sales and sales support staff.
Reviews progress of sales roles throughout the company.
Accurately forecasts annual, quarterly and monthly revenue streams.
Develops specific plans to ensure revenue growth in all companys products.
Provides quarterly results assessments of sales staffs productivity.
Coordinates proper company resources to ensure efficient and stable sales results.
Formulates all sales policies, practices and procedures.
Assists sales personnel in establishing personal contact and rapport with top
echelon decision-makers.
Collaborates with [Insert title] to develop sales strategies to improve market share
in all product lines.
Interprets short- and long-term effects on sales strategies in operating profit.
Reviews expenses and recommends economies.
Holds regular meeting with sales staff.
Competency cluster
Knowledge
Competencies
Establishing Focus
Providing Motivational
Support
Skill
Interpersonal Skills
Self-concept(Attitude)
Fostering Teamwork:
Explaination
Recognizes and
rewards people for their
achievements.
Acknowledges and
thanks people for their
contributions.
Expresses pride in the
group and encourages
people to feel good about
their accomplishments
Maintains
confidentiality; Listens to
others without
interrupting; Keeps
emotions under control.
As a team member, the
ability and desire to work
cooperatively with others
on a team; to work
together.
Competency cluster
Knowledge
Competencies
Deliver Service User
Support and Care
Explaination
Follow and carry out
individual support plans
Fulfil the Associations
responsibilities as defined
by
all relevant legislation
Support service users to
make choices and
decisions
about their lives in
Skill
Interpersonal Skills
Self-concept(Attitude)
Fostering Teamwork:
Ability
Maintain records
Maintains
confidentiality; Listens to
others without
interrupting; Keeps
emotions under control.
As a team member, the
ability and desire to work
cooperatively with others
on a team; as a team
leader, the ability to
demonstrate interest, skill,
and success in getting
groups to learn to work
together.
Maintain service user
records using IT systems