Professional Documents
Culture Documents
*
*
*
*
*
*
*
Apple <http://www.apple.com/>
Store <http://store.apple.com/>
Mac <http://www.apple.com/mac/>
iPod <http://www.apple.com/ipod/>
iPhone <http://www.apple.com/iphone/>
iPad <http://www.apple.com/ipad/>
iTunes <http://www.apple.com/itunes/>
Support <http://www.apple.com/support/>
Languages
iOS: Unable to update or restore
Follow these steps to perform a recovery-mode restore on your
iPhone, iPad, or iPod touch.
You may need to perform a recovery-mode restore if you experience any of
the following situations on your iPhone, iPad, or iPod touch. The device:
* Displays the Apple logo with no progress bar or a stopped progress
bar for over ten minutes.
* Restarts but never displays the Home screen.
* Is no longer recognized in iTunes after an update or restore did not
complete.
* Automatically goes into recovery mode after having an issue while
installing an update or performing a regular restore.
How to perform a recovery-mode restore
If your iPhone, iPad, or iPod touch is already showing the "Connect to
iTunes" screen, please go to step 5.
1. Connect your USB cable to your computer but not to the iPhone, iPad,
or iPod touch until step 3.
2. Turn off the device: Press and hold the Sleep/Wake button for a few
seconds until the red slider appears, then slide the slider. Wait
for the device to turn off.
* If you cannot turn off the device using the slider, press and
hold the Sleep/Wake and Home buttons at the same time. When the
device turns off, release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button down, connect the USB
cable to the iPhone, iPad, or iPod touch. The device should turn on.
4. Continue holding the Home button until you see the Connect to iTunes
screen. When this screen appears, you can release the Home button:
*USB cord pointing the iTunes symbol
Note:* If the image of a battery appears, let the device charge for
at least ten minutes to ensure that the battery has some charge, and
then start with step 2 again. If you don't see the Connect to iTunes
screen, try these steps 1 through 4 again.
5. iTunes should automatically open and display the following message:
Alert text: "iTunes has detected an iPhone in recovery mode..."
"iTunes has detected an iPhone in recovery mode. You must restore
this iPhone before it can be used with iTunes."
*Note:* If iTunes not open after two minutes, please open iTunes
yourself.
iPad <http://www.apple.com/support/ipad/>
iPad <http://www.apple.com/support/ipad/>
iPhone <http://www.apple.com/support/iphone/>
iPhone <http://www.apple.com/support/iphone/>
iPod touch <http://www.apple.com/support/ipodtouch/>
iPod touch <http://www.apple.com/support/ipodtouch/>
Contact Apple Support
Need more help? Save time by starting your support request online and
we'll connect you to an expert.
Get started
<https://getsupport.apple.com/GetproductgroupList.do?caller=ikb&PRKEYS=PL133,PL2
20,PL113&locale=en_US>
Home <http://www.apple.com/>
>
Support <http://www.apple.com/support/>