Diane(Dee)Herd

375 ReflectionsCir #14

San Ramon,CA 94583
E-Mail: dherd39@yahoo.com

Summaryof Qualifications: Highly motivated and productive with particular expertise

in Office Management , Customer Service, Cost Reduction, Staff Development,
Training and Leadership.

Education: B.A. in History,SanFranciscoStateUniversityVarious

Managementcourses
VariousSalescourses
WesternCareerCollege,PleasantHill, CA
A.S. Degree. MedicalAssistingProgram,1999

WorkHistoryand Highlights:

First MetropolitanCredit Union,ConcordBranch 1995- 2000

As AssistantManager,responsiblefor all aspectsof branchoperations.Achievements:

Highlevelsof employeetraining,morale,andmembersatisfactionmet. All salesgoals
met and two top branchauditswerereceivedduringmy tenure.

Old StoneBank,MoragaBranch 1992- 1995

Responsiblefor all aspectsof branchoperations. Achievements: MoragaOfficewasvoted“Branchof the

Year”1993due to outstandingSalesand Servicerecords.Twobranchauditsof “AboveAverage”were
receivedduringmy tenure.

Bankof America,ConcordTechCenter 1986- 1992

As Unit Managerof OutputServices,responsiblefor managingcritical TapeDataLibraryand Print functions

for the ConcordData ProcessingCenter. Accomplishments:Increasedproductionby 37%while reducingstaff
by 10%.Met user servicelevels98%of the time.
Establisheda fully functionalsupplyand formsunit to serviceall critical ConcordData ProcessingProduction
Units supporting4,000employees,in 45 days.

Bankof America,SanFrancisco 1984- 1986

Responsiblefor conductingCorporateManagementcoursesas a ManagementInstructorfor Management

Development.Accomplishments: Trained400 multi-divisionalmanagersin Californiaand NewYork.
1982- 1984

Responsibilityas Managerof CustomerService/AutomatedTreasuryServiceCenterin SanFranciscoincluded

managingtwoCustomerSupportUnits in deliveringqualitycorporatecashmanagementcomputer-based
productsworldwide.Achievements included:Improvedservicelevelsby 12%and increasedoperations
productivitylevel by 30%.
 1980– 1982

As the BranchManagerof CrowCanyonOfficein SanRamon,responsiblefor opening and managinga new

branchin a highbusinessgrowtharea. Accomplishmentsincluded:Workedwithcontractors,utility
companies,vault andalarmsystemvendors,hiredand trainedstaff and coordinatedthe necessarydata
processinglink-ups to opennewoffice. Exceededregionalprofit projectionsand receivedhighestlevel audit
results.

AdditionalExperience:
Employmentinformationfrom2000- Present

FamilyPracticeof SanRamon,Lowell Kleinman,M.D. May2000– July 2009

I worked as a Medical Assistant in a small family practice in Danville that grew to a large family
practice setting in San Ramon, with a wide variety of situations with many different patients.
Assisted anxious patients, liaison between doctors and patients with a demonstrated ability to
improvise, improve procedures and meet demanding deadlines. Phoned in prescriptions,
managed and organized the ordering and tracking of appropriate office supplies.

JohnMuir-MountDiabloof Concord,CA December1999– April 2000

I was hired due to my outstanding achievements during my externship. I performed all back office
functions for the busiest doctor in the Concord group. Among my other duties I did coding, called
in prescriptions and made future appointments.

JohnMuir-MountDiabloof Alamo,CA October- December1999

I performed a successful externship receiving an above average grade in all categories.

References upon request