Key Performance Indicators

Nemo CEM Solution is a unique QoS/QoE solution provided by Anite, which extracts real life information directly from a smartphone (or
datacard) to deliver end-to-end measurement of your services in any network scenario and on any bearer.

SERVICES IN A NUTSHELL
MODE
OCM

SSM

SLM

SERVICE
Data HTTP
Data FTP
Video Streaming
Web Browsing
Data HTTP
Data FTP
Web Browsing
Video Streaming
Voice
SMS
MMS
PING
Survey
Mail
Coverage
Application
Data Session
Data Connection
Voice
SMS
MMS
Mail
Web Browsing
Coverage

ANDROID

iOS

A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A

BLACKBERRY

SYMBIAN

WINDOWS PHONE

A
A

A
A
A

A
A

A
A
A
A

A
A
A

WINDOWS DONGLE

P
P
P

READ ME
FILE VERSION

PORTAL VERSION DATE

COMMENT

1.0
1.1

1.5.X
1.5.X

130110
130111

Revamped version of
the KPI's list
Changed KPI Android SSM Voice from S to P status

1.2

1.5.X

130111

Changed name for throughput and data exchanged

Added Device related KPIs
Added iOS Store mode for Common KPIs

DESCRIPTION
A
P
S

Available
Planed for next release
Short term Study (< 6 months)

MORE THAN 225 KPIs !

Data HTTP : 31
Data FTP : 24
Video Streaming : 38
Web Browsing : 29
Voice : 21
SMS : 10

MMS : 9
PING : 4
Mail : 9
Coverage : 2
Application : 16
Data Session : 8

COMMON KPIs
UNITS / CODE

ANDROID

Give the status of the phone on the network: if it is

connected, in roaming, in emergency only

Integer

iOS

iOS STORE
A

RIM

SYMBIAN
A
A
A
A
A
A
A
A
A

WIN PHONE WIN DONGLE

A

Mobile Country Code

Mobile National Code
Cell ID
Local Area Code
Used Technology
Technology such as 2G, 3G, 4G, Wi-Fi
Radio Signal Strength

Integer
String
String
Integer
Integer
Integer
Integer
Integer - dBm

A
A
A
A
A
A
A
A

Wi-Fi status
Wi-Fi type
SSID
Signal Level

Wi-Fi connection description

Public or private Wi-Fi
SSID of the Wi-Fi hotspot
Wi-Fi Radio Signal Strength

Integer
Integer
String
integer - dBm

A
A
A
A

A
A

A
A

A
A

A
A
A
A

Battery Level
OS
Device Model
OS version
Manufacturer
IMEI

Current level of the battery

Name of the Operating System
Name of the Device Model
Version of the Operating System
Name of the Manufacturer of the Device
IMEI of the device (only if anonymous mode is disabled)

Integer - %
String
String
String
String
String

A
A
A
A
A
A

A
A
A
A
A
A

A
A
A
A

A
A
A
A
A
A

A
A
A
A
A
A

A
A
A
A
A

Provider

Indicate where the coordinates come from

String

Accuracy

Indicates the accuracy radius in meters

Integer - meters

SIM State
SIM MCC
SIM MNC
MSISDN

Status of the SIM card

Integer

A
A
A
A

A
A
A
A

A
A
A

SIM

Location

Data Status
MCC
MNC
CID
LAC
Detailed Technology
Aggregated Technology
Signal Level

Wi-Fi

Network Status

DEFINITIONS

Phone

Radio Information

SERVICES KPIs / REF

MSISDN available on Non Anonymous mode only

String

A
A
A
A
A
A

A
A
A
A
A
A
A
A

A
A

P
P
A
A
A

OCM 1/2
SERVICES KPIs / REF
Termination code
Direction
Data Volume
Minimum Throughput
Average Throughput

Data HTTP

Maximum Throughput
Minimum Latency
Average Latency
Maximum Latency
URL server
Timeout
PDP Setup time
IP Setup time
Transfer time
IP Service access (A)
Session time
Termination code

Data FTP

Direction
Data Volume
Minimum Throughput
Average Throughput
Maximum Throughput
Minimum Latency
Average Latency
Maximum Latency
URL server
PDP Setup time
IP Service access (A)
Session time

DEFINITION

UNITS / CODE

Code gving the information of how the test

Integer
ended: in a failure, a timeout or a drop.
Were the test an upload or a download
Integer (1= upload; 2= Download)
Volume total exchanged during the test
kBytes
Minimum throughput speed (peak) achieved
during the test
Kbit/s
Average throughput speed
Kbit/s
Maximum throughput speed (peak) achieved
during the test
Milliseconds
Minimum Round Trip Time (peak) achieved during
the test
Milliseconds
Average Round Trip Time during the test
Milliseconds
Maximum Round Trip Time (peak) achieved during
the test
Milliseconds
Server URL from/to where you are uploading or
downloading the files
String
Time after which you consider the test has failed Seconds
Time needed to set up the PDP context
Milliseconds
Time needed to get an IP address from DNS server Milliseconds
Time total to transfer the file completely
Milliseconds
Milliseconds
Time total of the test
Milliseconds
Code gving the information of how the test
Integer
ended: in a failure, a timeout or a drop.
Were the test an upload or a download
Integer (1= upload; 2= Download)
Volume total exchanged during the test
kBytes
Minimum throughput speed (peak) achieved
Kbit/s
Average throughput speed
Kbit/s
Maximum throughput speed (peak) achieved
Milliseconds
during the test
Minimum Round Trip Time (peak) achieved during
Milliseconds
the test
Average Round Trip Time during the test
Milliseconds
Maximum Round Trip Time (peak) achieved during
Milliseconds
the test
Server URL from/to where you are uploading or
String
downloading the files
Time needed to set up the PDP context
Milliseconds
Milliseconds
Time total of the test
Milliseconds

ANDROID iOS

RIM

SYMBIAN

WIN
PHONE

A
A

A
A

A
A

A
P

A
A

A
A
A

A
A
A

A
A
A
A
A
A
A
A
A
A
A
A

A
A
A

A
A
A

WIN
DONGLE

LIMITATIONS
OS

SERVICE

KPI

>= iOS4.1

iOS

iPhone 3GS

OS

Radio &
General

SERVICE

ANDROID

MMS

SMS

iPad 1

iPad 2

Store

iPhone 3GS

iPhone 4

iPhone 4S

iPad 1

iPad 2

iPad 3

Store

SIM MSISDN

Network status begin

MCC begin

MNC begin

Network type begin

RSSI begin

Technology used at the beginning

WiFi RSSI begin

SLM MODE
CELL ID and LAC ONLY ON SLM MODE

OS 4.1

OS 4.2

KPI

OS 2.X

Dialing Time
Establishing Time
Ringing time
Setup time A (outgoing)
Connected time (outgoing)
Session time (outgoing)
Remote alert time (outgoing)
Remote released activity time (outgoing)
Connected time (VO005 + VO006)
Termination code
Extended code
Extended code messages (details)
SSM : Device can't sent MMS when device is connected to the WiFi
Service unavailable
Access delay
Parts
Transferred parts
Network retry
RSSI
Data throughput doest not work on IDLE mode

Radio
Data
Video
video streaming screen not supported but all kpis availables
Streaming
Web

iPhone 4

Phone IMEI number

HTC Magic

Voice

>= iOS s5

Qmon detect browsing only with the default android browser

Content size
Means that the KPI is unavailable

< OS 4.X

OS 4.X

Samsung Samsung
Note
Galaxy S 2

ALL

HTC Sense

ALL

ALL

U
U
U

U
U
U
U
U
U
U
U
U
U
U
U

U
U
U
U

U
U
U
U
U
U
U
U
U
U
U
U
U
U
U
U
U
U

Random

U
U

U
All

SSM 1/5
SERVICES KPIs / REF
Termination code
Direction
Data Volume
Minimum Throughput
Average Throughput

Data HTTP

Maximum Throughput
Minimum Latency
Average Latency
Maximum Latency
URL server
Timeout
IP Setup time
Transfer time

DEFINITIONS

Code giving the information of

how the test ended: in a failure, int
a timeout or a drop
Were the test an upload or a
Upload / Download
download
Volume total exchanged during
kBytes
the test

Average throughput speed

Maximum throughput speed
(peak) achieved during the test
Minimum Round Trip Time
(peak) achieved during the test
Average Round Trip Time
during the test
Maximum Round Trip Time
(peak) achieved during the test
Server URL from/to where you
are uploading or downloading
the files
Time after which you consider
the test has failed
Time needed to get an IP
address from DNS server
Time total to transfer the file
completely
Time total of the test

ANDROID

iOS

RIM

SYMBIAN

WIN
PHONE

WIN
DONGLE

Kbit/s

Milliseconds

Milliseconds

Milliseconds

Milliseconds

String

Seconds

Milliseconds

Milliseconds

Milliseconds

Milliseconds

Minimum throughput speed

Kbit/s
(peak) achieved during the test

IP Service access (A)

Session time

UNITS / CODE

SSM 2/5
SERVICES KPIs / REF
Termination code
Direction
Data Volume

FTP HTTP

Minimum Throughput
Average Throughput
Maximum Throughput
Minimum Latency
Average Latency
Maximum Latency
URL server
IP Service access (A)
Session time
Termination code
Content volume

Web

Downloaded volume
Uploaded volume
Mean data rate
Element number

DEFINITIONS

UNITS / CODE

Code gving the information of

how the test ended: in a failure, Integer
a timeout or a drop.
Were the test an upload or a
Upload / Download
download
Volume total exchanged during
kBytes
the test
Minimum throughput speed
Kbit/s
(peak) achieved during the test
Average throughput speed
Kbit/s
Maximum throughput speed
Milliseconds
(peak) achieved during the test
Minimum Round Trip Time
Milliseconds
(peak) achieved during the test
Average Round Trip Time
Milliseconds
during the test
Maximum Round Trip Time
Milliseconds
(peak) achieved during the test
Server URL from/to where you
are uploading or downloading String
the files
Milliseconds
Time total of the test
Milliseconds
Code gving the information of
Size of the whole content that
needs to be loaded
Total size of downloaded data
Total size of uploaded data
Average speed reached during
the transfer
Number of element
downloaded

Element number in error

Number of elements that failed

Timeout
Session time

Timeout in seconds
Time total of the test

ANDROID

iOS

RIM

A
A
A
A
A
A
A
A
A
A
A
A

Integer

Bytes

Bytes
Bytes

A
A

Kbit/s

seconds
ms

A
A

A
A

SYMBIAN

WIN
PHONE

WIN
DONGLE

SSM 3/5
SERVICES KPIs / REF
Termination code
Data Volume
Buffering count
Minimum buffer
Throughput

DEFINITIONS

UNITS / CODE

Code gving the information of

how the test ended: in a failure, Integer
a timeout or a drop.
Volume of data exchanged with
kBytes
the network
Buffering count
integer
Minimum speed (peak) during
Kbit/s
buffering

Video Streaming

Average buffer Throughput Average speed during buffering Kbit/s

Maximum buffer
Maximum speed (peak) during
Throughput
buffering
Minimum Throughput
Minimum speed (peak) during
during streaming
streaming
Average Throughput during Average speed during
streaming
streaming
Maximum Throughput
Maximum speed (peak) during
during streaming
streaming
Minimum RTT latency (peak)
Minimum buffer latency
during buffering
Average RTT latency during
Average buffer latency
buffering
Max RTT latency (peak) during
Maximum buffer latency
buffering
Minimum latency during Min RTT latency (peak) during
streaming
streaming
Average latency during
Average RTT latency during
streaming
streaming
Maximum latency during Maximum RTT latency (peak)
streaming
during streaming
Duration of the first buffer
Initial Buffering Time
(before video launch)
Rebuffering Time
Total duration of rebuffering
Session Time

ANDROID
A
A
A
A
A

Kbit/s

Kbit/s

Kbit/s

Kbit/s

Milliseconds

Milliseconds

Milliseconds

Milliseconds

Milliseconds

Milliseconds

Milliseconds

Milliseconds
Milliseconds

A
A

iOS

RIM

SYMBIAN

WIN
PHONE

WIN
DONGLE

SSM 4/5
SERVICES KPIs / REF
Termination code
Call Direction
Calling / Called Party
Number

DEFINITIONS

Code gving the information of

how the test ended: in a failure, int
a timeout or a drop.
Incoming or outgoing call
Incoming / outgoing
Phone number from /to which the
String
call comes/goes

Time of number dialing in the

network
Time between dialing and
Establishing Time
Ringing time
Time during which the phone
Ringing time
rang
Setup Time (outgoing)
Dialing time + Establishing time
Dialing time + establishing time
Connected time (outgoing)
+ ringing time
Time total from dialing to
Session time (outgoing)
termination
Dialing time = establishing time
Connected time (incoming)
= ringing time
Time total from dialing to
Session time (incoming)
termination

Voice

Dialing Time

SMS

UNITS / CODE

Milliseconds

Milliseconds

Milliseconds

Milliseconds

Seconds

Seconds

Seconds

Direction

Reception or emission of a SMS

SMS Size

Size of the SMS

Calling / Called Party

Number

Phone number from /to which the

String
message comes/goes
Time between emission and
Milliseconds
reception

RIM

Code gving the information of

how the test ended: in a failure, Integer
a timeout or a drop.

iOS

Milliseconds

Termination code

E2E time

ANDROID

Integer : 1 incoming
SMS; 2: outgoing SMS,
0 : UNKNOWN

Integer

SYMBIAN

WIN
PHONE

WIN
DONGLE

SSM 5/5

MMS

SERVICES KPIs / REF

Ping
Survey

ANDROID

Code gving the information of

how the test ended: in a failure, Integer
a timeout or a drop.

Direction

Reception or emission of a MMS

Integer : 1 incoming
MMS; 2: outgoing
MMS, 0 : UNKNOWN

MMS Size

Size of the MMS

Integer

Calling / Called Party

Number

Phone number from /to which the

String
message comes/goes
Time between emission and
Milliseconds
reception

A
S

URL
IP address
Timeout
Time

Termination Code

End code for the survey

Termination code

Code gving the information of

how the service ended: in a
Integer
failure, a timeout or a drop.

Direction

The mail was incoming or

outgoing

Integer : 1=outgoing,
2=incoming

Size of the mail

Time to transfer the mail

kBytes
Milliseconds
Milliseconds

Mail Size
Data Transfer Time
Server E2E time

Service Availability

iOS

Code gving the information of

how the test ended: in a failure, Integer
a timeout or a drop.
URL used to test ping value
String
IP address of the UE
String
Seconds
RTT time
Milliseconds

Termination code

Mail

UNITS / CODE

Termination code

E2E time

Coverage

DEFINITIONS

A
A
A
A
A

A
A

RIM

SYMBIAN

WIN
PHONE

WIN
DONGLE

SLM 1/4

Applications

SERVICES KPIs / REF

Code when the app stopped being used/active

Integer

kBytes
kBytes
Kbit/s
Kbit/s
Kbit/s
Kbit/s
Kbit/s

A
A
A
A
A
A
A
A

String

String

String

Time in foreground

Volume downloaded by the app

Volume of data uploaded by the app
Minimum value of download speed
Average Download speed
Maximum value in dl speed reached
Minimum upload speed
Average Upload Speed
Maximum upload speed reached
Name of the application dependant of the
phone's language
Exact package name, independant of the phone's
language
Version of the application
The application was on the foreground (used
willingly by the End User)
Time spent with the application in foreground

Total Download Time

Total time while the application downloaded data Seconds

Total Upload Time

Time while the application uploaded data

Termination code
Direction
Data Volume
Minimum Throughput
Average Throughput
Maximum Throughput
Activity time

Code showing how data session has been terminated Integer

Upload or download
Totalsize ofdata exchanged during the session
Minimum speed value during the session
Average data speed of the session
Maximum data speed reached during the session
Time bwhen data has been exchanged

Session time

Total time of the whole data session

Application Name
Application package
Application version

Data Session

Foreground

iOS

RIM

Seconds

SYMBIAN

WIN
DONGLE

UNITS / CODE

Termination code
Downloaded data
Uploaded data
Minimum download speed
Avearge download speed
Max download speed
Minimum Upload Speed
Average Upload Speed
Maximum Upload Speed

ANDROID

WIN
PHONE

DEFINITIONS

kBytes
Kbit/s
Kbit/s
Kbit/s
Milliseconds

A
A
A
A
A
A
A

A
A
A
A
A
A
A

Milliseconds

SLM 2/4

Voice

Data Connections

SERVICES

KPIs / REF

DEFINITIONS

UNITS / CODE /
ANDROID
DATABSE

Termination code

Code showing how connection (PDP, Ethernet) has

been terminated

Integer

Downloaded Volume
Uploaded Volume
APN
IP Adress

Volume of downloaded data

Volume of uploaded data
Access Point Name used for the connection
IP adress of the UE

kBytes
kBytes
String
String

A
A
A
A

PDP Context Activation Time Time to mount a PDP

Milliseconds

Time of the session

Total duration of the connection

Seconds

Termination code

Code gving the information of how theservice

ended: in a failure, a timeout or a drop.

Integer

Call Direction

Incoming or outgoing call

Incoming /
outgoing

Phone number from /to which the call comes/goes

String

Time of number dialing in the network

Time between dialing and Ringing time
Time during which the phone rang
Dialing time + Establishing time
Dialing time = establishing time = ringing time
Time total from dialing to termination
Dialing time = establishing time = ringing time
Time total from dialing to termination

Milliseconds
Milliseconds
Milliseconds
Milliseconds
Milliseconds
Seconds
Seconds
Seconds

A
A
A
A
A
A
A
A

Calling / Called Party

Number
Dialing Time
Establishing Time
Ringing time
Setup Time (outgoing)
Connected time (outgoing)
Session time (outgoing)
Connected time (incoming)
Session time (incoming)

iOS

RIM

SYMBIAN

WIN
PHONE

WIN
DONGLE

A
A
A
A
A

A
A
A
A

P
P
P

A
A
A

A
A
A
A

SLM 3/4
SERVICES

KPIs / REF

SMS

iOS

RIM

SYMBIAN

Integer

Direction

Reception or emission of a SMS

Integer : 1
incoming SMS; 2:
outgoing SMS, 0 :
UNKNOWN

SMS SIZE

Size of the MMS

Integer

Calling / Called Party

Number

Phone number from /to which the message

comes/goes
Time needed to send the message
Time between emission and reception

String

Milliseconds
Milliseconds

Code gving the information of how the service

ended: in a failure, a timeout or a drop.

Integer

Reception or emission of a MMS

Integer : 1
incoming MMS; 2:
outgoing MMS, 0 :
UNKNOWN

MMS SIZE

Size of the MMS

Integer

Calling / Called Party

Number

Phone number from /to which the message

comes/goes
Time between emission and reception

String

Milliseconds

Transfer Time
E2E time

Termination code

MMS

UNITS / CODE /
ANDROID
DATABSE

Code gving the information of how the service

ended: in a failure, a timeout or a drop.

Termination code

Direction

E2E time

Mail

DEFINITIONS

Termination code

Code gving the information of how the service

ended: in a failure, a timeout or a drop.

Direction

The mail was incoming or outgoing

Mail Size
Data Transfer Time
Server E2E time

Size of the mail

Time to transfer the mail

Integer
Integer :
1=outgoing,
2=incoming
kBytes
Milliseconds
Milliseconds

A
A
A
A
A

WIN
PHONE

WIN
DONGLE

SLM 4/4
SERVICES

KPIs / REF

Coverage

Web

Termination code
Content volume
Downloaded volume
Uploaded volume
Mean data rate
Element number
Element number in error
URL
Timeout
Transfer time
Session time

Service Availability

DEFINITIONS
Code gving the information of how the service
ended: in a failure, a timeout or a drop.
Size of the whole content that needs to be loaded
Total size of downloaded data
Total size of uploaded data
Average speed reached during the transfer
Number of element downloaded
Number of elements that failed
Visited URL
Timeout in seconds
Time during which data has been exchanged
Time total of the test

UNITS / CODE /
ANDROID
DATABSE
Integer
Bytes
Bytes
Bytes
Kbit/s
Integer
Integer

A
A
A
A

A
Seconds
Milliseconds
Milliseconds

iOS

RIM

SYMBIAN
P
P
P
P
P
P
P
P
P
P
P

WIN
PHONE

WIN
DONGLE

LIM/TAT IONS
OS

SERVICE

KPI

>= iOS4.1

iOS

iPhone 3GS

OS

Radio &
General

SERVICE

ANDROID

MMS

SMS

iPad 1

iPad 2

Store

iPhone 3GS

iPhone 4

iPhone 4S

iPad 1

iPad 2

iPad 3

Store

SIM MSISDN

Network status begin

MCC begin

MNC begin

Network type begin

RSSI begin

Technology used at the beginning

WiFi RSSI begin

SLM MODE
CELL ID and LAC ONLY ON SLM MODE

OS 4.1

OS 4.2

KPI

OS 2.X

Dialing Time
Establishing Time
Ringing time
Setup time A (outgoing)
Connected time (outgoing)
Session time (outgoing)
Remote alert time (outgoing)
Remote released activity time (outgoing)
Connected time (VO005 + VO006)
Termination code
Extended code
Extended code messages (details)
SSM : Device can't sent MMS when device is connected to the WiFi
Service unavailable
Access delay
Parts
Transferred parts
Network retry
RSSI
Data throughput doest not work on IDLE mode

Radio
Data
Video
video streaming screen not supported but all kpis availables
Streaming
Web

iPhone 4

Phone IMEI number

HTC Magic

Voice

>= iOS s5

Qmon detect browsing only with the default Android browser

Content size
Means that the KPI is unavailable

< OS 4.X

OS 4.X

Samsung Samsung
Note
Galaxy S 2

ALL

HTC Sense

ALL

ALL

U
U
U

U
U
U
U
U
U
U
U
U
U
U
U

U
U
U
U

U
U
U
U
U
U
U
U
U
U
U
U
U
U
U
U
U
U

Random

U
U

U
All

MODE DEFINITIONS

OCM

OCM | On-Click Monitoring

The end user launches the service stress test himself provisioned by SDI server. A user-friendly interface is provided with the OCM mode. It
performs service tests, displays information in real time and records the KPIs. The KPIs are then uploaded through HTTP/HTTPS to SDI server for
post processing analysis.
In terms of user interface, a navigation monitor is available and based on Google maps where the test measurements by technologies are also
displayed. Activity logs are displayed within the application for a quick summary on every measure results. All test case scenario such as, list of
URLs, throughput download and upload scenarios by technologies can be customised remotely by the server.

SLM

SLM | Silent Live Monitoring

This application is always running in background and monitors the customer experience. For instance, when an end-user receives a call,
all network and services KPIs such as call duration, setup time, and call event (drop, fail) are sent to SDI server. In addition a customer
experience questionnaire can be displayed either or not at the end of a service session (voice, web browsing...). Thus, it will provide an
overview of the real customer experience on how your subscribers perceive the quality of your network services.
Moreover, information such as the inventory of device features (e.g. GPS enable or not, storage memory size, number of applications
running in background, battery life information) can be also monitored.

SSM

SSM | Silent Script Monitoring

This application is only running in the background when the back office manager triggers a performance test campaign.
This mode provides a pro-active and always-on automated monitoring solution. For instance, when a problem occurs within the mobile
network on a specific location, the back office manager is able to design a stress test ready to be spread out to any registered Nemo
Qmon. Elected agents are ready to provide related KPIs.
Thanks to SDI, a mobile operator can isolate faults from a central site and diagnose customer problems more precisely when linked
either or not to probe systems.

SERVICE DEFINITIONS

APPLICATIONS

Service that uses as the main information the name of an application. An application is a software installed on the User Equipment to
execute a specific task or answer a specific need. Nemo CEM Solution only monitors applications that use the broadband between the
User Equipment and the Mobile Operator Network.

DATA CONNECTION

This service refers to all connections that have been set up to transfer data between User Equipment and a Network, wireless or not.
Wired Networks are only available for Windows Phone. It monitors if the connection have been set up and closed well or if an anomaly
has occurred.

DATA FTP

It refers to active data tests (OCM and SSM modes) using the FTP protocols. These tests are done by downloading or uploading a file of
a specific size to or from a defined URL. They depend on the technology used to do the test because parameters can change from a
technology to another. Parameters that can be configures are for each technology: the file size, the direction (upload or download), the
URL, the timeout and the scenario that will be played during the test (number of downloads and uploads).

DATA HTTP

It refers to active data tests (OCM and SSM modes) using the HTTP protocols. These tests are done by downloading or uploading a file
of a specific size to or from a defined URL. They depend on the technology used to do the test because parameters can change from a
technology to another. Parameters that can be configures are for each technology: the file size, the direction (upload or download), the
URL, the timeout and the scenario that will be played during the test (number of downloads and uploads).

DATA SESSION

A Data Session is a passive monitoring Session in SLM during which a threshold of packets has been exchanged in downlink and uplink
between the User Equipment and the Network. Thresholds can be configured in the Monitoring Engine under the throughput service for
the following parameters: inactive period, active period, min DL size to be OK, min UL size to be OK.

SERVICE DEFINITIONS

EMAIL

This service is monitoring if an email has been properly sent or received.

ISHO

This service is gathering information on technology and location when an ISHO is occurring only while the phone was on idle mode. This
way, we avoid gathering ISHO on specific parameters: for instance the MNO could have decided to switch all voice calls in 2G no matter
the technology available before the call. By gathering the ISHO on idle mode only, we are sure to collect information that were not
meant to change on specific network parameters.

MMS

This service is monitoring if a MMS has been properly sent or received, either on passive mode or by using an active mode.

PING

Ping Service that focus on the idle round-trip delay time value.

SMS

This service is monitoring if a SMS has been properly sent or received, either on passive mode or by using an active mode.

VIDEO STREAMING

This service is monitoring different pieces of information that are used to check the customer experience when a video is being
streamed on the mobile, using a wireless connection. Today, this service is available on the active mode and use the Youtube protocol.

VOICE

Voice service refers to the telephony function. It monitors if a voice call has been connected to the network or not and if possible the
time it took to do so. This service is available either on passive mode SLM or on active mode SSM according to the OS.

WEB BROWSING

Filled by either active test or passive surfing on the net, this service is mainly represented by the time needed to load an URL. We are
focusing our attention on the time needed to load a URL and the number of errors on the total of requests.

SERVICES IN A NUTSHELL
MODE
OCM

SSM

SLM

SERVICE
Data HTTP
Data FTP
Video Streaming
Web Browsing
Data HTTP
Data FTP
Web Browsing
Video Streaming
Voice
SMS
MMS
PING
Survey
Mail
Coverage
Application
Data Session
Data Connection
Voice
SMS
MMS
Mail
Web Browsing
Coverage

ANDROID

iOS

A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A

BLACKBERRY

SYMBIAN

WINDOWS PHONE

A
A

A
A
A

A
A

A
A
A
A

A
A
A

WINDOWS DONGLE

P
P
P