Professional Documents
Culture Documents
1. What is the main aim of Supply Chain Management? What are the key issues faced in
SCM?
2. In what ways, the introduction of RFID tags benefited Wal-Mart in its Supply Chain
Management?
1. Planning of ERP Implementation Process should be done:
A. Cautiously
B. Naively
C. Should be done after the start of ERP Implementation
D. None of the above.
2. How can management of the enterprise makes a decision about the necessity of
implementing an enterprise resource planning system:
A. By outsourcing this analysis to experts in ERP
B. By conducting a comparative study of ERP Implementations in enterprises that fall in
the same domain.
C. By determining a set of evaluation measurements.
D. All of the above
3. Enterprise-wide resource planning systems (ERP systems) attempt to:
A. Integrate all corporate information in one central database
B. They do not allow information to be retrieved from many different organizational
positions
C. They allow any organizational object to be made invisible
D. They allow information to be stored in multiple databases.
4. In Manufacturing organizations, ERP implementation necessarily automates the
following functions
A. Inventory control
B. Material requirement planning
C. Both A and B
D. None of the above
5. For the success of an ERP Implementation, factor(s) important is/are:
A. Strategic support from the top management.
B. Readiness of employees to embrace the change
C. Adherence to time schedules.
D. All of the above
6. Customization of an ERP package is enhanced if the ERP Package is
A. Modular
B. Inflexible
C. Both a and b
D. Either a or b
7. The project driven enterprise deals with the design and manufacturing of unique
products and services(projects
A. Multiple clients
B. Multiple clients of same vertical
C. Individual clients
D. Depends upon client to client.
16. Who plays and important role in the selection of ERP Package
A. Consultants
B. Vendors
C. Users
D. All of the above
17. Knowledge Management cannot be exercised through:
A. Data Entry Operation
B. Expression Management
C. Database management
D. Hypertext management
18. Which of the following is not part of Customer Relationship Management?
A. Sales Force Automation
B. Contact management
C. Lead management
D. None of these
19. Which of the following statement(s) is(are) true with respect to Enterprise
Application Integration (EAI)
A. EAI is an integration framework composed of a collection of technologies and services.
B. EAI is the process of linking applications within a single organization together in order
to simplify and automate bu
C. EAI system could front-end a cluster of applications, providing a single consistent
access interface to these applications and shielding users from having to learn to interact
with different software packages
D. All of the above
20. Which of the following ways is not appropriate to bring in stabilization and
acceptance in the Go-Live stage?
A. Training of end-users
B. Training of only process owners
C. Data fixes to resolve data migration issues
D. Help desk for troubleshooting.
21. ERP Vendor should be evaluated on:
A. Business functions or modules supported by their software.
B. Features and integration capabilities of the software.
C. Both a and b
D. Neither a nor b
22. Before trying to implement a major ERP system, organizations can assess their
ability to be successful through:
A. Capability Maturity Model, CMM
B. Peoples Capability Maturity Model, PCMM
C. ISO Certification
D. Any one of these.
B. Higher Costs.
C. Improved Customer service.
D. Enhanced access
33. Which of the following statement is false about SCM:
A. SCM plays a major role only in the success of e-business and not e-commerce.
B. A good SCM is designed in collaboration with the organizations partners.
C. ERP vendors have started including SCM as a component or module of the software.
D. SCM provides a link for services, materials, and information across the value chain of
the organization
34. Which one of the following is not a component of CRM system:
A. Market Research tools
B. Advanced Planning and Optimization (APO) software
C. Sales Force Automation software
D. Customer service and support tools
35. Which of the following statement is true about CRM Implementation:
A. CRM Implementation must never focus on a technology solution
B. CRM solutions must be part of corporate strategy from the beginning.
C. CRMs can be an afterthought as they are not critical in an organization.
D. Bothe a and b
36. Which one of the following processes does not fall in the purview of CRM:
A. CRM delivery process
B. CRM support process
C. CRM analytical process
D. CRM recruitment process
37. Which of the following architecture(s) is/are found in ERP implementations
A. N-tier architecture
B. Web-based architecture
C. Service Oriented Architecture
D. All of these
38. Assessing readiness in an ERP implementation is critical to the overall
implementation process. Which one of the following ways does not contribute towards
ensuring ERP readiness:
A. Project managements focus on the issues, tasks, and activities to being ready.
B. Knowledge Transfer Process in place.
C. Discontinue training and complete focus on issues.
D. Support functions are in place for post-production support for operationalizing the
ERP.
39. Which one of the following roles does not fall in the purview of the owners, ie, senior
management of the company, with respect to ERP Implementation:
A. Maintain financial integrity of the project.
B. Provide strategic policy and procedure direction.
C. Establish project planning guidelines and methodology.
D. Publicly demonstrate support and commitment to the project.
40. Which of the following statement(s) is/are false with respect to ERP Implementation
methodologies:
A. The emphasis on the ERP software life cycle is whether to customize the software or
to change the organizations processes to match those embedded in the software.