1THE CONSULTANTS TOOLKIT High-Impact Questionnaires, Activities, and How-to Guides for

Diagnosing and Solving Client Problems

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whatsoever whether such claim or cause arises in contract, tort or otherwise. DOI:
10.1036/0071394982
Silberman, Melvin L.. Consultant's Toolkit : High-Impact Questionnaires, Activities, and How-to
Guides for Diagnosing and Solving Client Problems.
Blacklick, OH, USA: McGraw-Hill Professional Publishing, 2000. p ii.
http://site.ebrary.com/lib/dadiangas/Doc?id=10153027&ppg=3
Copyright © 2000. McGraw-Hill Professional Publishing. All rights reserved.

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CONTENTS
Topical Index vii
Preface xiii
PART I: ASSESSMENT QUESTIONNAIRES TO STUDY YOUR CLIENTS NEEDS 1
1. Does Your Clients Business Strategy Make Sense? Gina Vega 3
2. How Motivating Is Your Clients Organization? 9 Dean Spitzer
3. What Does a Team Need to Improve? 14 Kevin Lohan
4. Is It a Learning Organization? Michael Marquardt 20
5. Does Your Clients Strategic Plan Give Them the Competitive Edge? 24 Tom Devane
6. What Makes Teams Effective? 38 George Truell
7. Why Isnt the Team Making Decisions? 44 Janet Winchester-Silbaugh
8. How Do Your Clients View Their Organizations Performance? 50 Scott Parry
9. What Needs Changing in Your Clients Organization? 55 Ernest Schuttenberg
10. What Are Your Clients Leadership Competencies? 60 Joan Cassidy
Copyright 2001 The McGraw-Hill Companies, Inc. Click Here for Terms of Use.
Silberman, Melvin L.. Consultant's Toolkit : High-Impact Questionnaires, Activities, and How-to
Guides for Diagnosing and Solving Client Problems.
Blacklick, OH, USA: McGraw-Hill Professional Publishing, 2000. p iii.
http://site.ebrary.com/lib/dadiangas/Doc?id=10153027&ppg=4
Copyright © 2000. McGraw-Hill Professional Publishing. All rights reserved.

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11. What Are Your Clients Coaching Strengths? 67 Scott Martin 12. Have Your Clients Updated Their
Job Requirements Recently? 79 Gaylord Reagan 13. Are You Making Effective Contact with Your
Client? 86 Hank Karp PART II: HOW-TO GUIDES FOR SOLVING YOUR CLIENTS PROBLEMS
93 14. How to Plan and Analyze Surveys 95 David Chaudron 15. How to Make Appropriate Use of
Four Organizational Assessment Tools 108 Cathleen Smith Hutchison 16. How to Coach Employees
through Change Nancy Jackson 116 17. How to Initiate and Manage Change 124 Nora Carrol 18. How
to Involve People in Decisions That Affect Them 134 Stephen Haines 19. How to Motivate Others 140
Brooke Broadbent 20. How to Move Your Client from Training to Performance Improvement Diane
Gayeski 145 21. How to Develop Strategic Plans Based on Strategic Vision 155 Marlene Caroselli 22.
How to Identify Performance Problems in an Organization 164 G.M. (Bud) Benscoter 23. How to
Increase the Value of Performance Improvement Interventions 174 Warren Bobrow and Kammy
Haynes iv CONTENTS
Silberman, Melvin L.. Consultant's Toolkit : High-Impact Questionnaires, Activities, and How-to
Guides for Diagnosing and Solving Client Problems.
Blacklick, OH, USA: McGraw-Hill Professional Publishing, 2000. p iv.
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Copyright © 2000. McGraw-Hill Professional Publishing. All rights reserved.

24. How to Lead Effective Meetings 183 Laura Bierema 25. How to Conduct a Performance Analysis
187 Allison Rossett 26. How to Develop and Implement an Evaluation Strategy 191 Susan Barksdale
and Teri Lund 27. How to Move a Team from Stage to Stage 204 Phil Lohr and Patricia Steege 28.
How to Implement Performance Improvement Step-by-Step Anne Marrelli 210 PART III:
INTERVENTION ACTIVITIES TO INCREASE YOUR CLIENTS EFFECTIVENESS 219 29.
Probing Team Issues Before They Become Problems 223 Brenda Gardner and Sharon Korth 30.
Discussing Organizational Change 233 Scott Simmerman 31. Dealing with Management Resistance
239 Sharon Wagner 32. Solving a Team Puzzle 249 Sivasailam Thiagi Thiagarajan 33. Interpreting
Personality Differences Karen Lawson 256 34. Learning about Change 261 Carol Harvey 35. Creating
a Team-Building Olympics 268 Jeanne Baer 36. Stimulating Creative Thinking Ernest Schuttenberg
276 37. Gathering and Analyzing Data 282 Cindy Bentson CONTENTS v
Silberman, Melvin L.. Consultant's Toolkit : High-Impact Questionnaires, Activities, and How-to
Guides for Diagnosing and Solving Client Problems.
Blacklick, OH, USA: McGraw-Hill Professional Publishing, 2000. p v.
http://site.ebrary.com/lib/dadiangas/Doc?id=10153027&ppg=6
Copyright © 2000. McGraw-Hill Professional Publishing. All rights reserved.