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Service Bulletin

SB-KDDA-2012-2
September 20, 2012

KYOCERA Mobile Print

Device Setup & Troubleshooting Guide
Introduction
KYOCERA Mobile Print is a printing and scanning application for iOS and Android mobile devices. The app is
designed to be used with compatible KYOCERA printers and MFPs in small- and medium- sized business
environments.
This document explains all of the required device settings that must be enabled in order to use all of the mobile
print apps different features.

Contents

Introduction
Getting Started
Recommended Settings
Printer/MFP side
Mobile Device side
Troubleshooting
System Requirements

Getting Started
In order to use the mobile app to print or scan documents, the following prerequisites must be met:
Smartphone or tablet is connected to the local network
KYOCERA printer or MFP is connected to the same local network as the mobile device
KYOCERA printer or MFP must be discoverable.
Some settings in the mobile app are enabled by default, so that users can quickly get started without having to
perform extensive configurations. By default, the WS-Discovery setting is ON and is used as the default discovery
method to search for KYOCERA devices. By default, SNMPv1/v2 is ON and the Read Community and Write
Community are set to public so that the user can use SNMP discovery to search for KYOCERA devices.

Basic instructions:
1. Download the free KYOCERA Mobile Print app from App Store (for iOS) or Google Play (for Android).
2. Open the app
3. Press Select a device > Find devices to find a device on your network, and then select it to set it as
your current device.
4. Save the device to your favorites, or add a device to your Favorites list by IP address.
5. Before you begin printing or scanning documents, check the Recommended Settings below to ensure
that your printer/MFP and mobile device settings are properly configured.
6. You can now start printing and scanning your documents1, photos2, and web pages3 from your mobile
device!
1

Users can only print documents that are saved on their mobile device.
The app opens the native photo gallery on the mobile device so that users can print any of their saved photos.
The app also allows users to take new photos with the devices built-in camera.
3
Web pages can be opened and printed from the built-in web browser in the app.
2

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Service Bulletin

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September 20, 2012

Recommended Settings

Printer/MFP side:
To Discover Devices
WS-Discovery (default)
WSD Scan, WSD Print, Enhanced WSD must be unblocked on the devices.
Bonjour Discovery
Bonjour should be enabled on the device side.
SNMP Discovery
SNMPv1/v2 should be enabled on the device side. Read Community and Write Community should be set
to public.

WS-Discovery settings

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Service Bulletin

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September 20, 2012

Bonjour discovery settings

SNMP discovery settings

(Note: SNMP must also be unblocked. See diagram of Network Security settings on pg. 2.)

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Service Bulletin

SB-KDDA-2012-2
September 20, 2012

To Print
Job accounting and User login cannot be set at the same time.
HTTP and WSD Print must be unblocked.*
Raw should be unblocked.*
To Print via IPP protocol
o IPP and IPP over SSL should be On and unblocked.*
o IPP port number must be 631.
o IPP over SSL port number must be 443.
(*Note: To unblock these features, go to the Network Security settings. See diagram on pg. 2.)

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To Scan
Authentication should be turned off (iOS only).
HTTP and WSD Scan must be unblocked.

Restricting Access to Mobile Printing

Network/Local Authentication is used to restrict users from printing and/or scanning.
Make sure authentication is set to ON in the Advanced tab on the device home page of your printer or MFP.
Network/Local authentication will restrict users from printing from an iOS device.
For printing, restriction is handled by User Login and Authentication in the app (iOS and Android)
For scanning, restriction is handled by User Login and Authentication in the app (Android only). 4

iOS
MFP setting
Off
Local Authentication
Network Authentication

Print
Yes
Yes
No

Scan
Yes
No
No

Android
Print
Scan
Yes
Yes
Yes
Yes
No
Yes

Authentication Support for Print and Scan

Mobile device side:

In the next iOS app update, Network Authentication can be used to restrict scanning as well.
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Service Bulletin

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September 20, 2012

iOS Settings:

Open Settings

Locate KYOCERA Print

Current selection

Printing Protocol options include Raw (Port 9100), IPP (Port 631), and IPPS (SSL Port 443). Default:
Raw (port 9100).
Discovery Timeout selection is between 5 and 60 seconds. Default: 10 seconds.

To Discover Devices
Go to Current Device in the mobile app.
The default discovery method is WS-Discovery.
To change the default discovery method, select Other.

Go to Settings on your iOS device.

Set the discovery timeout period (For advanced users only).

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To Print
Go to Settings on your iOS device.
Select a printing protocol.

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Android Advanced Settings:

Discovery protocol options include WS-Discovery, Bonjour, and SNMP Discovery. Default: WS-Discovery.
Discovery timeout selection is between 5 and 60 seconds. Default: 10 seconds.
Printing protocol options include Raw (port 9100), IPP (Port 631), and IPPS (SSL Port 443). Default: Raw
(port 9100).
File location refers to the location on the mobile device where Documents retrieves the file list and where
scans are saved.

To Discover Devices
Go to the Advanced Settings on your Android device.
Set your discovery method.
Set the discovery timeout period. (For advanced users only)

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To Print
Select a printing protocol. Default is Raw (port 9100).

Troubleshooting (iOS)
Error Message

Cannot connect to device.

The IP address is invalid

Solutions
Add the device manually by IP address.
Check if the MFP is online and on the same local
network as the one your mobile device is
connected to.
Select a different discovery protocol.
Check if the IP address is in valid IPv4 format.

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Service Bulletin
Cannot find network. Check your connection
settings.

Check if the mobile device is connected to the WiFi network. Check under Settings (check Android
name).

Device is not available

Device not found.

Preview not available.

Unable to print the file

Unable to connect to the scanner.

Cannot connect to the server

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Check if the device is online and on the same local

network as the mobile device.
Check if the mobile device is connected to Wi-Fi.
Check if the MFP is online and on the same local
network as the mobile device.
Check if Bonjour, WS Discovery and SNMP are
enabled on the MFP.
The app does not support previews for PDF or XPS
documents.
Check if the MFP is online and on the same local
network.
Check if the selected printing protocol in the
mobile app is enabled on the device.
Check if the mobile device is connected to Wi-Fi,
and the MFP is on the same local network as the
app. The MFP must be on and in Ready state.
WS-Scan service should be enabled on the MFP.
Check if the authentication settings match
between the device and the mobile app settings.
HTTP connection cannot be established with the device.
Check Wi-Fi settings on the device, and network
settings (firewall).
Check if HTTP is enabled on the scanner.
Check if the WSD Scan and HTTP network security
protocols are unblocked.

Troubleshooting (Android)
Error Message
Unable to connect to the device.

Device not found.

Wi-Fi required. Enable?

Preview not available.

Solutions
Add the device manually by IP address.
Check if the MFP is online and on the same local
network as the one your mobile device is
connected to.
Select a different discovery protocol.
Check if the mobile device is connected to Wi-Fi.
Check if the MFP is online and on the same local
network as the mobile device.
Check if Bonjour, WS Discovery and SNMP are
enabled on the MFP.
Check if Wi-Fi connection is enabled.
Turn on Wi-Fi if not enabled.
The app does not support previews for PDF or XPS
documents.
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Unable to print the file.

Unable to save in this location.

Connection failed.

Scanner is being used.

Paper jam occurred.

Device is in power saving mode.
Internal error occurred in device.

Account ID is incorrect.
Login user name or password is wrong.

Scanning was interrupted.

Invalid configuration.

Session has timed out.

User login setting is invalid.

Communication error occurred.

Check if the MFP is online and on the same local

network.
Check if the selected printing protocol in the
mobile app is enabled on the device.
Check if the file location is writable.
Change the file location to a writable directory.
Check if the mobile device is connected to Wi-Fi,
and the MFP is on the same local network as the
app. The MFP must be on and in Ready state.
WS-Scan service should be enabled on the MFP.
Check if the authentication settings match
between the device and the mobile app settings.
The device is busy with other requests. Resend the
job to the device.
Check the device and remove the paper jam.
Wake up the device by pressing Start.
Check the device for errors and reboot if
necessary.
Check if the account ID is available in the device.
Use a valid account ID.
Check if the user login name and password match
on the device side.
Use a valid user name and password.
The device was interrupted by another request.
Resend the job to the device.
Check if the scan settings are supported on the
device.
Change scan settings if necessary to proceed.
The connection has timed out. Reconnect the
device and resend the job request.
Check if the user login authentication type is
correct.
Check Wi-Fi settings on the device.
Check network settings (firewall).
Check if HTTP is enabled on the scanner.
Check if the WSD Scan and HTTP network security
protocols are unblocked.

System Requirements
iOS
Apple iPad, iPad 2, iPhone 3GS, iPhone 4, iPhone 4S, and iPod Touch 3rd generation or later running iOS
version 4.2 or later.
Android
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Service Bulletin

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September 20, 2012

Android-based devices running Android version 2.2 or later for phones and version 3.0 or later for tablets.
Printer/MFP
KYOCERA printing devices and MFPs that support PDF Direct Print 1.4 and later. Generally, all WiseCore 3based devices.

2012 KYOCERA DOCUMENT SOLUTIONS INC.