AGENT

MIKE

STATUS

SERIAL NO.

LEAD

PHONE NO.

RECID

SALE

CSF17015

84838206072

SALE

CSF23110

94712833833

SALE

CSF16955

97670150248

SALE

CSF21614

4009542

85225596328

1517036

SALE

CSF23952

4011880

85223417342

1517250

SALE

CSF17062

4004990

85235270914

1517345

SALE

CSF17548

4005476

85229076860

1517397

SALE

CSF17289

4005217

85227448678

1517710

SALE

CSF17907

4005835

85227320181

1518634

LLOYD

JANE

SALE

NEW

4013930

19527467775

1521517

SALE

EC757

4014083

13235838883

1521581

SALE

NEW

4014156

13232692986

1521608

SALE

HP501

4014491

19098102600

1521951

SALE

SP419

SALE

ELEC497

SALE

SL581

MARISSA

APRIL

ELLEN

SALE

FA665

97 2544494944

4015539

15147387000

1520976

WILQUIENS

PRISCH

SALE

SL569

4012644

17737146563

1521209

SALE

NEW

4009050

15033380118

1521343

4011224

62218204025

1518105

SALE

JESALYN

Dan

Andrea

SALE

CSF17079

4005007

85227863293

1518543

SALE

CSF19449

4007377

85222090300

1518932

SALE

NEW

33160136921

1519118

SALE

CSF18772

4006700

73833622346

1519361

SALE

NEW

4009097

33145102022

1520343

SALE

NEW

4007121

###

1517582

SALE

No serial #
indicated

4008693

###

1517885

SALE

CSF18309/NEW

4006237

###

1518677

SALE

NEW

4015688

###

1519444

SALE

NEW

4014964

###

1519383

SALE

CSF21846

4009774

###

1516904

SALE

NEW

4007557

###

1516952

SALE

CSF22461

4010389

###

1517096

SALE

CSF23609

4011537

###

1517220

SALE

CSF16467

4004395

###

1517938

SALE

CSF18190

4006118

###

1518208

SALE

CSF22486

4010414

###

1518320

SALE

CSF21022

4008950

###

1519032

SALE

CSF21675

4009603

###

1517044

SALE

CSF22875

4010803

###

1517142

SALE

CSF17553

4005481

###

1517398

SALE

CSF19524

4007452

###

1517618

SALE

NEW

4010695

###

1518352

SALE

NEW

4004833

###

1517333

SALE

CSF17238

4005166

###

1517369

SALE

CSF18716

4006644

###

1517528

SALE

NEW

4007754

###

1517676

SALE

CSF17206

4005134

###

1518558

SALE

CSF20097

4008025

###

1518935

SALE

NEW

4007620

###

1517642

SALE

NEW

4009289

###

1518069

SALE

NEW

3981614

###

1519373

SALE

NEW

4012491

###

1519509

SALE

TS534

4013549

###

1519577

Alyssa

Grace

Joy

Arrianne

SALE

CSF18392

4006320

###

1520067

SALE

CSF18976

4006904

###

1520721

SALE

CSF19406

4007334

###

1517594

SALE

CSF16672

4004600

###

1517941

SALE

CSF21192

4009120

###

1518238

SALE

CSF17908

4005836

###

1518635

SALE

CSF19110

4007038

###

1518757

SALE

CSF19685

4007613

###

1518968

SALE

CSF19693

4007621

###

1520761

FILENAME

CONTACT PERSON

Skype

BUI QUOC HUNG

Skype

SIDDI FAROOK

Skype

GANBOLD LKHUNDEV

GSANEW_150513101439_85225596328

RENE TUNG

GSANEW_150513112845_85223417342

YOSUKE TAKAKI

GSANEW_150513120227_85235270914

GSANEW_150513121431_85229076860

CALVIN CHAU

DANNY LAW

GSANEW_150513142303_85227448678

CHRIS SZETO

GSANEW_150513162810_85227320181

Edy Ho

TOP500_150513202101_19527467775

Ken Wong

TOP500_150513203858_13235838883

Jorge Guardado

TOP500_150513204903_13232692986

Ada Ya

TOP500_150514065524_19098102600

Mina Guirguis

Skype

RAMI SHAHARABANI

Skype

Alain Revero

Skype

Elina Liikkanen

TOP500_150513234429_15147387000

JAYME KORTH

TOP500_150514005731_17737146563

GSANEW_150514031111_15033380118

dan sealy

GSANEW_150513150404_62218204025

Anne Anuli

GSANEW_150513161854_85227863293

CANNA SZE

GSANEW_150513170212_85222090300

JOAN HAU

GSANEW_150513173521_33160136921

detty huang

GSANEW_150513175948_73833622346

IRINA LAVRUKHINA

GSANEW_150513215749_33145102022

Van Tran

GSANEW_150513060200_85224843333

JACQUELINE IP/Pat Tam

GSANEW_150513064422_60126187366

CHENG FOO, SAM TAY

GSANEW_150513083252_85239978762

FUSON FU/Monica Fu

TOP500_150513192451_441695554311

AMANDA WALSH/Sally Carter

TOP500_150513191231_33328376948

Philippe Damour/Jeome
Vandevelde

GSANEW_150513093254_61411308369

ROBERT CHETWYND

GSANEW_150513094721_61894709414

SARRIS PLEITER/Tina Spencer

GSANEW_150513103108_85224271210

VINCENT LEE

GSANEW_150513112017_85294339732

STEVEN WONG

GSANEW_150512234836_6598533890

ALVIN LIM

GSANEW_150513003256_85223752273

FIONA WONG

GSANEW_150513004826_85229808000

DICKLEE TIONG

GSANEW_150513022006_919810044145

NITESH SADH

GSANEW_150513101622_85222073722

RICHARD NG

GSANEW_150513105704_85228666622

SERENA YEUNG

GSANEW_150513121434_85292226961

DANNY K.P. TSE

GSANEW_150513140732_85231292866

JOHNSON WONG

GSANEW_150513155323_85228063163

SHIRLEY CHIU/Shannon Chan

GSANEW_150513115517_85223569448

BHIMSARIA RAJESH/Dimple
Shas

GSANEW_150513120833_85296613219

CHERRY CHEUNG

GSANEW_150512225418_852230990009135

HERBERT LEE

GSANEW_150512231755_85227139129

KEN C K SHUM/Slora Cheng

GSANEW_150513012018_441758701070

CHARLES WHITFIELD

GSANEW_150513020312_85227379113

LAVENDER AU

GSANEW_150513141158_85227777288

LAI YAN CHAN/Hong Chan

GSANEW_150513150105_63448961207

MEL ROBLES/Dere Cruz

TOP500_150513190802_441845567044

Sophie Taylor/calllun hetchison

TOP500_150513194148_33549024042

Sandrine Bril/Stella blanloeuil

TOP500_150513195603_27721516611

Jacques Van Blerk

GSANEW_150513210545_5713336097

CARLOS CABRERA

GSANEW_150513223725_19059449989

ALAN CHU

GSANEW_150512230329_85292066098

JIMMY CHAN

GSANEW_150512234843_66236720002380

ARAYA ASAVAWONGSAROJ

GSANEW_150513003731_85235911851

PATRICK TSUI

GSANEW_150513012811_85235432822

HUGO KWONG

GSANEW_150513014324_85237275200

IVAN CHEUNG

GSANEW_150513021347_919818992803

K SENGUPTA

GSANEW_150513224050_14163982333

KAFIL HAIDER

COMMENTS

OTHER REMARKS

You verified the job title but didnt ask him if he is incharge/involved in purchasing. Email is
bui.quoc.hung@maikhanh.com.vn

Product: Mobile Accessories: cable,

powerbanks

You verified the job title but didnt ask him if he is incharge/involved in purchasing. Email is
siddi@omegagroup.lk

Product: Mobile Devices: 3G and Smart

phones

You verified the job title but didnt ask him if he is incharge/involved in purchasing. Email is
boldoo_od@yahoo.com

Product: Promotional Items: wireless

mouse, USB, flashdrives, selfie stick,
powerbank

The customer mentioned a lot of products on this call but

said that she specializes on Lighting products. You should
have focused on this. And if the customer tells you
different products, simply focus on one item and get its
attributes. You can also ask "What was the latest product
that you sourced?" This is still a valid call since you were
able to get the products they source, but take note of this
comment to make the call shorter next time and so that
you wont be confused on what product to indicate on
your report.
Email is rene.tung@cei-hk.com

Product: Electronic Poducts:

powerbanks, lamps, humidifier

Invalid as you didnt confirm if Mr. Takaki is in-charge in

Purchasing. Its fine talking to a translator, but you should
have confirmed the exiting contact's role in purchasing.
Email is takaki@kyocera.com.hk

Product: Mobile Components and

Accessories: PCB, IC, chargers

calvin@marna-inc.co.jp

Product: Kitchenware: spoons, knives,

plates

danny.law@doublea.com.hk

Product: Stationery Products: Filling

products like ring binders

chris25@netvigator.com

Product: Fashion Accessories: Scarves

edy.ho@homeretailgroup.com.hk

Product: Mobile Accessories: cable and

chargers

kwong@bracketron.com

Product: Mobile Phone Accessories:

cables and chargers

sales@naxa.com

Product: ?

adaya@baifu1.com

Product: Home Decorations: Lanterns

and Parasols

sales@comfortpedicmattress.com

Product: Springs, foams, fabrics for

matresses, wires

master.rami@gmail.com

Product: Multimedia Products: android

radio, android interface, car radio,
GPS Tracking Navigator

arevero.cya@genka.com.mx

Product: Computer and Cellphone

Accessories: case, mouse, cables
Bags: backpack, troller, messenger
bag

elina.liikkanen@sgn.fi

Changed: Product: Sports Clothes:

outdoor running and training jacket
made of polyester

jayme.korth@lechateau.com

Product: Men's Clothing: shirts,

sweaters, suites, coats
Changed: Product: Sporting Goods
Items: Golf and Tennis rackets, shin
guards, mouth guard, goggles, golf
club, safety helmets

orders@brevins.com

Changed: Product: Packaging

Containers: custom-made boxes and
containers made of paper, plastic or
wood

anne.smtp@gmail.com

Changed: Product: Machinery: welding

machine, stamping machine

canna@knitsources.com.hk

Changed: Product: Garment

Accessories: zipper, buttons, cotton
trims for clothes

joan.hau@tchibo.com.hk

Changed: Product: Lingerie Items: bra

and panties, swimsuits and bikini sets
made of cotton, nylon and polyester

dettyhuang@padhk.com

Product: Mobile Phones: Senior

phones (for old people),3g and 2g
phones, brick phones

i.lavrukhina@saticogroup.com

Changed: Product: Fashion Jewelries:

bracelets, earrings

contact@3pgcom.com

Product: Gifts and Premiums: cotton

cap, watches, pens, clocks, bags

Invalid, spoke with new contact, email to be sent to

pat_tam@goldpeak.com

Contact is not in the office. You spoke

with the secretary which I know you're
very much aware that you cannot
verify info nor send email to them.

Invalid, spoke with contact, email to be sent to

mksam7828@gmail.com

What kind of souvenirs? No attributes

indicated.

valid, spoke with contact, email to be sent to

fuson@modernlife-elec.com-INVALID since Ms.
Monica said to just send the email to her. &
monica@modernlife-elec.com

Mr. Fuson handles the Quality control.

Obviously, he's not involve in
purchasing wherein you failed to
verify.

Invalid, spoke with contact, email to be sent to

supplieremail@matalan.co.uk

Didn't indicate any attributes of the

casual & formal wear.

Invalid, spoke with contact, email to be sent to

jvandevelde@auchan.fr - Correct name is Jerome
Vandevelde

He said, he's not from purchasing but

work as quality control. You seems so
rude. Avoid talking over. Let him finish
talking

valid, spoke with contact, email to be sent to

robertchetwynd.1@gmail.com

Product: Remote control drones

Invalid, spoke with new contact, email to be sent to

sales@justimaginedist.com.au

Job position of new contact is office

assistant. You cannot verify from the
assistant the info nor send an email.

valid, spoke with contact, email to be sent

sales@unionteamltd.com.hk
valid, spoke with contact, email to be sent
stevenwong@cwb-tech.com
valid, spoke with contact, email to be sent
alvinlim_1@yahoo.com
valid, spoke with contact, email to be sent
fiona.wong@ashley.com.hk
valid, spoke with contact, email to be sent
sales1.hk@brightstarcorp.com

to
to
to
to
to

valid, spoke with contact, email to be sent to

nitesh@sarashindia.in

Product: ladies garments: cover-ups,

dresses, pullovers

valid, spoke with contact, email to be sent to

richard@tpf.com.hk
valid, spoke with contact, email to be sent to
serenayeung@bma.com.hk
valid, spoke with contact, email to be sent to
danny@inaxtech.com

contact already hung up after giving

out the product.
wooden tables & chairs
what kind of cables? Not specified.

Invalid, spoke with contact, email to be sent to

johnsonw@hiromori.com.hk

it's not really clear what they're

sourcing, he said plastic but agent
failed to get the attributes.

Invalid, spoke with contact, email to be sent to

shannon@directpearl.com

CORRECTION: correct email is

shannon@ericbeare.com - agents
failed to confirm if ericbeare is
connected to rank sharp industries

valid, spoke with new contact, email to be sent to

dimple@ctolhk.com

CORRECTION: Correct name is Dimple

Shah

Invalid, spoke with contact, email to be sent to

cherry00024@yahoo.com.hk

Company is a trading company but

contact and agent do not understand
each other. Agent only assume that
the company is sourcing for swimwear.

valid, spoke with contact, email to be sent to

hlee1@hallmark.com
Invalid, spoke with contact, email to be sent to
slora@capcon.com.hk
valid, spoke with contact, email to be sent to
charles.whitfield@cki.uk.com
valid, spoke with contact, email to be sent to
lavender.au@fotlinc.com

CORRECTION: Correct name is Flora

Cheng and correct email is
flora@capcom.com.hk. Didn't verify
the company name.

Active listening please so not to annoy

the contact.

valid, spoke with contact, email to be sent to

clountth3@yahoo.com.hk

CORRECTION: Company name is Chiu

Yeung. Correct email is
cloundph3@yahoo.com.hk

valid, spoke with new contact, email to be sent to

errotelecom.gmail.com

CORRECTION: Correct name is Gerry

Cruz and email address is
errotelecom@gmail.com. PRODUCTS:
fiber optic device, solar panel, wifi
device, generator

valid, spoke with contact, email to be sent to calllun@hillinteriors.com

CORRECTION: Correct name is Callum

Hutchinson and email add is
callum@hill-interiors.com

Invalid, spoke with new contact, email to be sent to

s.dril@aigle.com

Email address given was for the

original contact. You should've gotten
the email of Ms. Stella

valid, spoke with contact, email to be sent to

jacques@elliespb.co.za

Please separate the products: Solar

panels: TV cables (90k meters),
breakers & batteries

Invalid, spoke with contact, email to be sent to

gerencia@publisos.com

Contact cannot speak english fluently.

Having a difficulty understanding the
agent. Looking for illumination LED
but failed to ask for the attributes.

valid, spoke with contact, email to be sent to

info@onesbetterliving.com

Please separate the products:

Kitchenwares(Spoon,fork,bowls ) and
mobile accessories (leather cases)

valid, spoke with contact, email to be sent to

jimmy@ifrogz.hk
valid, spoke with contact, email to be sent to
araya@jaspal.co.th
valid, spoke with contact, email to be sent to
patrick@teampro.com.hk
Invalid, spoke with contact, email to be sent to
ecenquiry@gmail.com
valid, spoke with contact, email to be sent to
ivan.mc.cheung@ahha.la

Product: Electronics: earphone

Product: Computer accessories:

keyboard, mouse
CORRECTION: Correct email is
eecenquiry@gmail.com

Invalid, spoke with contact, email to be sent to

k.sengupta@amritrasindia.com

You should've ask for the complete

name of contact or at least get 2
letters of the first to validate the lead

valid, spoke with contact, email to be sent to

kafil@picturedepot.com

Wall dcor Products and not furniture

NOTE ON QUALITY OF CALLS / TO

AGENTS

COUNTRY

Auditor's Name

Rephrase "Is it ok if I sign your email

up for a free Product Alert service?"
to " Is it ok if I sign you up for a free
Product Alert service?"

Vietnam

Ryan

Sri Lanka

Ryan

Rephrase "Is it ok if I sign your email

up for a free Product Alert service?"
to " Is it ok if I sign you up for a free
Product Alert service?"

Mongolia

Ryan

Kindly rephrase "Could you tell me

what products are you talking to?" to
"Could you tell me what products are
you referring to?"

Hong Kong

Ryan

"I was looking for Mr. Takaki, but I

think he is not good in English."
rephrase this to "I was talking to Mr.
Takaki, but I believe he is not
comfortable speaking in English."
"I am sorry for my ignorance. Could
you explain it to me?" rephrase it
please to "Could you explain it to me
as I am not familiar with that product"

Hong Kong

Ryan

Hong Kong

Ryan

Since the customer said he is sourcing

filling products, should have asked for
other items aside from ring binders.
But still this is a valid call, just take
note please.

Hong Kong

Ryan

Should have asked for more

attributes. Is it made of wool or silk?
Woven, knitted?

Hong Kong

Ryan

Hong Kong

Ryan

Good call. Existing contact has

already resigned and you were able to
speak to someone involved in
purchasing and got the info we need.

United States

Ryan

United States

Ryan

United States

Ryan

United States

Ryan

Israel

Ryan

Mexico

Ryan

Finland

Ryan

Canada

Ryan

United States

Ryan

United States

Ryan

Indonesia

Ryan

I need you though to have a more

cheerful tone, specially on your
opening.
The person you talked to, Anna, is
from the Warranty department, you
should have asked her if she is
involved in Purchasing. And even if
you checked their website for possible
products they are sourcing, we can
only get the most accurate
information from someone who is
actually doing purchasing.

Would have been better if you asked

what materials they look for. Are
these woven, knitted clothes? Made
of what material?

Good try asking the customer what

type of weldng machine they source
by checking the GS website, but what
she mentioned was enough. And you
shouldnt have asked if the welding
machine is made of metal because all
welding machines are made of metal.

Instead of using "madam" just use the

customer's name.
Rephrase "Can you please louder your
voice?" to "Could you speak louder,
please?"
Entered and not Intered.

Hong Kong

Ryan

These are lingerie items, no need to

ask if its for men and women!

Hong Kong

Ryan

Invalid as the person you were talking

to was not Detty Huang. Detty is their
sourcing partner who is based in
China. Her name is Victoria and you
were not able to get her details.

France

Ryan

Try to verify the company name with

the recep at the beginning of the call
so that its something that you dont
need to ask anymore from the contact
himself/herself.

Russian Federation

Ryan

took you a long time to get the email.

Listen carefully next time.

France

Ryan

Hong Kong

Rose

Malaysia

Rose

Hong Kong

Rose

United Kingdom

Rose

France

Rose

Australia

Rose

Australia

Rose

Hong Kong

Rose

Hong Kong

Rose

Singapore

Rose

Hong Kong

Rose

Hong Kong

Rose

Please refrain from saying 'You

know?"

should be counted as 1 lead only

The email domain is capcom but the

company name is mandarin artwares
Ltd. Agent failed to verify if mandarin
and capcom are one and the same or
has changed its name.

Rose

Hong Kong

Rose

Hong Kong

Rose

Hong Kong

Rose

Hong Kong

Rose

Hong Kong

Rose

Hong Kong

Rose

Hong kong

Rose

Hong kong

Rose

Hong kong

Rose

United Kingdom

Rose
Rose

Product: dancing dresses, night

dresses, trousers (cotton, nylon,
polyester)

Hong Kong

Rose

Please correct the phone number

format. Should've an area code.
Active listening please. Also, if you're
not sure of the word, ask them spell it
out phonetically

Philippines

Rose

United Kingdom

Rose

France

Rose

South Africa

Rose

Your purpose is to send a tradematch

service wherein it has the LIST of
suppliers that are related to the
product they're sourcing.

Please correct the country to

Colombia

what kind of stickers they're

sourcing? Failed to establish.

They're into automobile industry.

Colombia

Rose

Canada

Rose

Hong Kong

Rose

Thailand

Rose

Hong Kong

Rose

Hong Kong

Rose

Hong Kong

Rose

India

Rose

USA

Rose