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Next generation
intelligent networks
Atos has developed an advanced Next Generation
Intelligent Networks (NGIN) product that pushes
the envelope of technology in order to provide
innovative telephony Centrex services that allow
service providers to expand business into new
segments, lock customers in, upsell new services,
and become an innovator in the market.
This document explains:
What the NGIN means for users the
convergent user concept.
Why Atos?
Proven technology
Huge suite of off-the-shelf services
Flexibility to support the following
business models:
Prepaid or postpaid
Mobile or Mobile+IP
Strong mix of telco business, technology,
by the subscriber.
Traditional
service concept
In a traditional service concept the services are
linked to a device and network. For example:
A mobile phone may have services such as
prepaid, Home-office Zone, TwinSim, and
Voicemail, as well as supplementary services
provided by the GSM network.
Short
Codes
CF
CH
Barring
Switchboard
Callback
Fixed
SIP
Voice
Mail
PABX
Audio
Conf
IMS
SIP AS
Mobile
GSM
Short
Codes
IN
GSM
Prepaid
CF,
CH, CW
Twin
SIM
HOZ
CLIP
CLIR
Prepay
Voice
Mail
NGIN
service concept
In an NGIN service concept, the services are
independent of the devices. In other words,
a subscriber can sign up for services without
worrying about which devices can support the
service.
devices.
sequentially.
CLIP
CLIR
HOZ
Short
Codes
VPN
RBWF
Switchboard
Barring
NGIN
IMS
CF,
CH, CW
Mgr
Sec
Absent
Reason
Voice
Mail
Audio
Conf
Hunt
Group
Prepay
Twin
SIM
GSM
Service catalogue
Enabling the quick bundling of services into offerings is one of the key
differentiators of the NGIN concept. In addition to the service independence
from the point of view of the subscriber and the general business strategies
of the service provider, the NGIN must enable a service provider to bundle
different NGIN services into market products or service offerings.
The Atos NGIN consists of a comprehensive, feature rich suite of off-the-shelf services. A rough grouping of the services is shown below:
Convergent VPN
Mobile Support
SIP Support
Roaming features
Private Numbering Plan
Closed User Groups
Restriction Management
Preferential Charging
Favorites
Partner VPN
Private Calls Calendar
Company Cost Control
Office Zone
CLIP No-Screening
Multinational VPN
SIP Trunking
PBX Trunking
Advanced PBX integration
Registered /Unreg. PBX
Force on PBX
Office Link
- Network Resilience
- Service Backup
- Call Admission Control
- Call Deflection
Group Centrex
Hunting Chain
Hunt Group
Call Queuing
Group CLI
Group Call Pick-Up
Personal Centrex
Manager- Assistant
End User ICS
Absence Feature
PAS Skipping
Multidevice
Ring Back When Free
Advanced Call Forwarding
Front Office
Switchboard Operator
Auto Attendant
MS Lync Integration
MS Lync Endpoints
Lync Convergent Users
IP Line Services
CLIR / CLIP
CF, CW, CH, CT, CB, ODBs
Emergency Calls
Malicious Call Identification
Long Call Handling
VoIP with Mobile Backup
Add-On Services
Home Zone / Office Zone
Local Diversion Roaming
Charging IN front end
Multi-SIM (nGSM)
SIP Load Balancer
Horizontal Features
On-line Charging Integr.
CDR Generation
Web Services API
Administrator GUI
Feature Access Codes
Common Address Book
Music Repository
Unified Comms
Convergent End User
End User Profiles
Call Toggle
Follow Me
Click-to-Dial
PC Toolbars
Audio Conferencing
Selfcare GUI
Mobile GUI
Presence Enabler
Mobile Call Status
SIP Call Status
VoLTE Support
IR.92 and IR.94 support
Profile Mgnt (Ut+Sh)
SR-VCC
T-ADS
IN rerouting
Charging Trigger Function
The NGIN services can be bundled together into different service offers. Some examples of bundling of services into offers are described in the following pages.
Market offerings
Enterprise Mobile Centrex
PABX-like services provided in a hosted mode to mobile users. VPN and Centrex advanced functionalities are available to mobile users.
Convergent VPN
Mobile Support
SIP Support
Roaming features
Private Numbering Plan
Closed User Groups
Restriction Management
Preferential Charging
Favorites
Partner VPN
Private Calls Calendar
Company Cost Control
Office Zone
CLIP No-Screening
Multinational VPN
SIP Trunking
PBX Trunking
Advanced PBX integration
Registered /Unreg. PBX
Force on PBX
Office Link
- Network Resilience
- Service Backup
- Call Admission Control
- Call Deflection
Group Centrex
Hunting Chain
Hunt Group
Call Queuing
Group CLI
Group Call Pick-Up
Front Office
Switchboard Operator
Auto Attendant
MS Lync Integration
MS Lync Endpoints
Lync Convergent Users
IP Line Services
CLIR / CLIP
CF, CW, CH, CT, CB, ODBs
Emergency Calls
Malicious Call Identification
Long Call Handling
VoIP with Mobile Backup
Personal Centrex
Manager- Assistant
End User ICS
Absence Feature
PAS Skipping
Multidevice
Ring Back When Free
Advanced Call Forwarding
Add-On Services
Unified Comms
Convergent End User
End User Profiles
Call Toggle
Follow Me
Click-to-Dial
PC Toolbars
Audio Conferencing
Selfcare GUI
Mobile GUI
Horizontal Features
On-line Charging Integr.
CDR Generation
Web Services API
Administrator GUI
Feature Access Codes
Common Address Book
Music Repository
Presence Enabler
VoLTE Support
IR.92 and IR.94 support
Profile Mgnt (Ut+Sh)
SR-VCC
T-ADS
IN rerouting
Charging Trigger Function
Convergent VPN
Mobile Support
SIP Support
Roaming features
Private Numbering Plan
Closed User Groups
Restriction Management
Preferential Charging
Favorites
Partner VPN
Private Calls Calendar
Company Cost Control
Office Zone
CLIP No-Screening
Multinational VPN
SIP Trunking
PBX Trunking
Advanced PBX integration
Registered /Unreg. PBX
Force on PBX
Office Link
- Network Resilience
- Service Backup
- Call Admission Control
- Call Deflection
Group Centrex
Hunting Chain
Hunt Group
Call Queuing
Group CLI
Group Call Pick-Up
Front Office
Switchboard Operator
Auto Attendant
MS Lync Integration
MS Lync Endpoints
Lync Convergent Users
IP Line Services
CLIR / CLIP
CF, CW, CH, CT, CB, ODBs
Emergency Calls
Malicious Call Identification
Long Call Handling
VoIP with Mobile Backup
Personal Centrex
Manager- Assistant
End User ICS
Absence Feature
PAS Skipping
Multidevice
Ring Back When Free
Advanced Call Forwarding
Add-On Services
Unified Comms
Convergent End User
End User Profiles
Call Toggle
Follow Me
Click-to-Dial
PC Toolbars
Audio Conferencing
Selfcare GUI
Mobile GUI
Horizontal Features
On-line Charging Integr.
CDR Generation
Web Services API
Administrator GUI
Feature Access Codes
Common Address Book
Music Repository
Presence Enabler
VoLTE Support
IR.92 and IR.94 support
Profile Mgnt (Ut+Sh)
SR-VCC
T-ADS
IN rerouting
Charging Trigger Function
Market offerings
Enterprise Contact Center
The Enterprise Contact Center consists of the core services needed to provide call center support for an Enterprise. The main application is the
Switchboard Operator, which allows a receptionist to manage incoming calls to the company header number, answering and forwarding calls to the
right extensions.
Convergent VPN
Mobile Support
SIP Support
Roaming features
Private Numbering Plan
Closed User Groups
Restriction Management
Preferential Charging
Favorites
Partner VPN
Private Calls Calendar
Company Cost Control
Office Zone
CLIP No-Screening
Multinational VPN
SIP Trunking
PBX Trunking
Advanced PBX integration
Registered /Unreg. PBX
Force on PBX
Office Link
- Network Resilience
- Service Backup
- Call Admission Control
- Call Deflection
Group Centrex
Hunting Chain
Hunt Group
Call Queuing
Group CLI
Group Call Pick-Up
Front Office
Switchboard Operator
Auto Attendant
MS Lync Integration
MS Lync Endpoints
Lync Convergent Users
IP Line Services
CLIR / CLIP
CF, CW, CH, CT, CB, ODBs
Emergency Calls
Malicious Call Identification
Long Call Handling
VoIP with Mobile Backup
Personal Centrex
Manager- Assistant
End User ICS
Absence Feature
PAS Skipping
Multidevice
Ring Back When Free
Advanced Call Forwarding
Add-On Services
Unified Comms
Convergent End User
End User Profiles
Call Toggle
Follow Me
Click-to-Dial
PC Toolbars
Audio Conferencing
Selfcare GUI
Mobile GUI
Horizontal Features
On-line Charging Integr.
CDR Generation
Web Services API
Administrator GUI
Feature Access Codes
Common Address Book
Music Repository
Presence Enabler
VoLTE Support
IR.92 and IR.94 support
Profile Mgnt (Ut+Sh)
SR-VCC
T-ADS
IN rerouting
Charging Trigger Function
Residential Market
Examples of service offering or bundles for the residential market are:
Convergent User: A consumer can have the mobile and home landline associated with one subscription. Dual or sequential ringing of the mobile and home
phone can be set up.
Home Zone: A consumer has a geographic number associated with a mobile. Calls can be received or initiated with either number when a subscriber is within
a home zone.
Family Group: An extended family or group of friends can enjoy special tariffs and short number dialing for group members. Particular members of the
groups can even be convergent users or home zone subscribers. The family can include the wireline home phone as a member of the Family group. The
home phone can be associated with one of the family members (e.g., the mother) as part of a mobile-fixed convergent user, in which case the home phone and
related mobile can be set up with dual or sequential ringing and can enjoy a unified voice mailbox. Via the GUI, the parents can configure the childrens phones
with restrictions for making or receiving calls during school hours or late at night.
Convergent VPN
Mobile Support
SIP Support
Roaming features
Private Numbering Plan
Closed User Groups
Restriction Management
Preferential Charging
Favorites
Partner VPN
Private Calls Calendar
Company Cost Control
Office Zone
CLIP No-Screening
Multinational VPN
SIP Trunking
PBX Trunking
Advanced PBX integration
Registered /Unreg. PBX
Force on PBX
Office Link
- Network Resilience
- Service Backup
- Call Admission Control
- Call Deflection
Group Centrex
Hunting Chain
Hunt Group
Call Queuing
Group CLI
Group Call Pick-Up
Front Office
Switchboard Operator
Auto Attendant
MS Lync Integration
MS Lync Endpoints
Lync Convergent Users
IP Line Services
CLIR / CLIP
CF, CW, CH, CT, CB, ODBs
Emergency Calls
Malicious Call Identification
Long Call Handling
VoIP with Mobile Backup
Personal Centrex
Manager- Assistant
End User ICS
Absence Feature
PAS Skipping
Multidevice
Ring Back When Free
Advanced Call Forwarding
Add-On Services
Unified Comms
Convergent End User
End User Profiles
Call Toggle
Follow Me
Click-to-Dial
PC Toolbars
Audio Conferencing
Selfcare GUI
Mobile GUI
Horizontal Features
On-line Charging Integr.
CDR Generation
Web Services API
Administrator GUI
Feature Access Codes
Common Address Book
Music Repository
Presence Enabler
VoLTE Support
IR.92 and IR.94 support
Profile Mgnt (Ut+Sh)
SR-VCC
T-ADS
IN rerouting
Charging Trigger Function
Technological implications
of the new paradigm
Considering the lofty goals discussed thus
far in terms of the new service concept,
business needs, and network evolution gives
rise to implications on the technology used
to implement the service layer. The most
important technological implications are:
10
Maintaining
consistency across
distinct devices for Centrex
services provided from the
network as opposed to
onsite equipment in
the Enterprises.
Charging of all
services must be
possible in post-paid,
pre-paid or cost-control
modes. On-line charging
must not limit the
services available to
subscribers.
Atos
Rich
service
offerings. A
subscriber may
have contracted several
services (classic IN platforms
were limited to one or a few
services) and should get
them working in
a consistent
way.
Compatibility with
pure IN services such as
prepaid, Dual-SIM, Twin-SIM,
Home/Office Zone, Single
Number and others.
Correct
management of
mobile-centric issues such
as roaming, mobile location
and status and mobile
messaging.
AR
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Ente share
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Increase ARPU.
in
ease
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incr arket
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Proven
Results
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16
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About Atos
Atos is an international information technology
services company with annual 2010 pro
forma revenues of EUR 8.6 billion and 74,000
employees in 42 countries at the end of
September 2011. Serving a global client base,
it delivers hi-tech transactional services,
consulting and technology services, systems
integration and managed services. With its
deep technology expertise and industry
knowledge, it works with clients across the
following market sectors: Manufacturing, Retail,
Services; Public, Health & Transport; Financial
Services; Telecoms, Media & Technology;
Energy & Utilities.
Atos is focused on business technology that
powers progress and helps organizations
to create their firm of the future. It is the
Worldwide Information Technology Partner for
the Olympic Games and is quoted on the Paris
Eurolist Market. Atos operates under the brands
Atos, Atos Consulting and Technology Services,
Atos Worldline and Atos WorldGrid. For more
information, visit: atos.net
atos.net
Atos, the Atos logo, Atos Consulting & Technology Services, Atos Worldline, Atos Sphere, Atos Cloud, Atos Healthcare (in the UK) and Atos Worldgrid are registered
trademarks of Atos SA. June 2011 2011 Atos.