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driving

business

with next generation intelligent networks

Your business technologists. Powering progress

Next generation
intelligent networks
Atos has developed an advanced Next Generation
Intelligent Networks (NGIN) product that pushes
the envelope of technology in order to provide
innovative telephony Centrex services that allow
service providers to expand business into new
segments, lock customers in, upsell new services,
and become an innovator in the market.
This document explains:
What the NGIN means for users the
convergent user concept.

Why Atos?
Proven technology
Huge suite of off-the-shelf services
Flexibility to support the following

business models:

FMS and FMC


Developed as well as emerging markets

What the NGIN means for Service Providers.

Enterprise and residential

How the NGIN supports all of the business


models a Service Provider would want to launch
on the market, Enterprise and Residential.

Prepaid or postpaid

How the NGIN supports business models for


both developed and emerging markets.

Mobile or Mobile+IP
Strong mix of telco business, technology,

telco networks, and system integration skills.

How the large suite of NGIN services can be


combined into a variety of market offerings.
Key technological capabilities of the NGIN.
Benefits for the Telco.

Next Generation Intelligent Networks

Ngin for the


subscriber
The NGIN concept has many possible definitions
in terms of technologies and functionalities. But,
the most important aspect should be what the
NGIN means to a subscriber, and for a subscriber,
the definition of NGIN can be summed up as a
new service concept where:
Services are independent of the devices used

by the subscriber.

Subscribers are not limited to only one service

or specific combinations of a couple of services,


but rather subscribers can have many services
at the same time and in a consistent way,
including rich, blended services.

Subscribers can control their usage (prepaid,

What is a convergent user?


The convergent user concept links devices
together and has features like:
One service, multiple numbers
Unified experience
Dual or sequential ringing
Aggregated presence
One voicemail box
One bill

postpaid, or cost control modes) without losing


functionality.

This idea is best illustrated by comparing a


traditional service concept with the NGIN
service concept.

Next Generation Intelligent Networks

Traditional
service concept
In a traditional service concept the services are
linked to a device and network. For example:
A mobile phone may have services such as
prepaid, Home-office Zone, TwinSim, and
Voicemail, as well as supplementary services
provided by the GSM network.

However, even when the same services are


available in different devices or networks,
the behavior of the services is usually quite
different and therefore the user experience is
bad (or at least could be improved) and not
unified. A quintessential example is having a
different voice mailbox for each device.

A POTS phone may have CLIP, CLIR, CW, CH, Call


Restrictions, and Voicemail (but with a different
voice mailbox from the GSM phone) and other
supplementary services.
An IP desk phone may have Centrex services
such as Voicemail, Audio Conferencing, Virtual
Call Center or a Switchboard.

Short
Codes

CF
CH
Barring
Switchboard

Callback

Fixed
SIP

Voice
Mail

PABX

Audio
Conf

IMS
SIP AS

Mobile
GSM

Short
Codes
IN

GSM
Prepaid

CF,
CH, CW
Twin
SIM

HOZ

CLIP
CLIR

Prepay
Voice
Mail

Next Generation Intelligent Networks

NGIN
service concept
In an NGIN service concept, the services are
independent of the devices. In other words,
a subscriber can sign up for services without
worrying about which devices can support the
service.

All user devices can be addressed by any

With the NGIN service concept, convergence


becomes a reality:

The same profile applies to all devices

All devices have the same services available.


The user experience is consistent across all

devices.

Any device (one or more mobiles, SIP

phones or PABX extensions) can be used


transparently, and even more, devices can
be swapped during a call (e.g., call toggle).

A subscription can be associated with

multiple numbers (e.g., mobile, geographic,


and nomadic numbers).

of the numbers that are associated with the


subscription.

All user devices ring simultaneously or

sequentially.

in terms of call restrictions/barring and


supplementary services (CLIP, CLIR, CB, CF,
CH, CT, CW).

Location, presence, and call status

information about all devices (mobile


and fixed) is available. In this advanced
presence concept, the status of the devices
is aggregated to avoid situations where,
for example, a desk phone rings when an
associated mobile phone is engaged.

All user devices belong to one subscription

so that they can all be unified in one bill.

CLIP
CLIR
HOZ
Short
Codes
VPN

RBWF
Switchboard

Barring

NGIN
IMS

CF,
CH, CW

Mgr
Sec

Absent
Reason
Voice
Mail

Audio
Conf

Hunt
Group

Prepay
Twin
SIM

GSM

Next Generation Intelligent Networks

Ngin for the


service provider
For a service provider, the NGIN must facilitate addressing the customer
base (Enterprise or Residential) with generalised business strategies and
market offerings for both developed and emerging markets.
Business strategies for the enterprise market
The NGIN service layer supports the various
possible business strategies that a service
provider needs to offer to the Enterprise market.
Well known examples of business strategies for
the Enterprise segment are:
FMS (Fixed-Mobile Substitution) In an

FMS model, mobile operators replace PABX


extensions with mobile subscriptions and
provide PABX-like features over the mobile
network. In this way, a mobile operator gets
additional mobile income from the replacement
of fixed lines by mobile subscriptions.

FMC (Fixed-Mobile Convergence) Also

known as a total communication provider


model, in an FMC model, fixed lines are
replaced by IP phones and the IP and mobile
extensions are integrated seamlessly. PABX
features are delivered by the service layer in
a mixed mobile, PSTN, and IP environment.
In this way, an operator provides new
convergent services at a competitive price.

FMI (Fixed-Mobile Integration) Also known

as business trunking, in an FMI model, the


CS/PS PABXs are integrated by connecting
them over the IMS network. The service
layer is responsible for implementing fixed
line basic services such as CF, CW, CH
and CB, as well as legal obligations such
as emergency calls and lawful intercept.
In this way, an operator can integrate the
Enterprises PABX extensions with the
mobile extensions.

It is important to stress that these Enterprise


business strategies can be used simultaneously
by the same service provider to address
different market segments. For example:
A service provider with mobile operations:
FMS is a perfect opportunity to take
business away from fixed line providers
by offering all of the traditional fixed line
services in an all mobile environment
and hosted from the network. This does
not exclude the possibility to integrate
company PABX (FMI) in the solution.

A service provider with mobile and fixed


operations in advanced markets:
FMS is suitable for home office and small
companies that do not need a fixed line service.
FMC is suitable for medium and large sized
companies that have good IP infrastructure
with no significant investment in on-site
PABX equipment.
FMI is suitable for large Enterprises that
want to finish amortizing on-site PABX
equipment while adopting FMC solution.
A service provider with worldwide operations:
For emerging markets, due to lack of (or
poor) IP connectivity, pure FMS approach
is most suitable in the short term and
for most cases, while the possibility of
providing an FMC and/or FMI offering
is valuable for specific cases where
conditions and infrastructure allow it.

Business strategies for the residential market


In addition to addressing the Enterprise market,
the NGIN is highly suited to the residential
market as well. For the residential market,
the FMS and FMC business strategies are
applicable, while the FMI business strategy is
obviously not.
The Enterprise market is leading innovation in
the area of VAS in the last few years. Most of the
features implemented for the enterprise market in
NGIN platforms can also be applied to residential
users. This includes all Personal features. But Group
features are also applicable to families and other
types of non-enterprise user groups. These features
are available to users with mobile and fixed (PSTN
or IP) devices or combinations of them. A single
service covers the needs of many user types.

FMS and FMC can be used for different


consumer behaviors depending on the kind of
service provider. For example:
A service provider with mobile operations:
The FMS is a perfect strategy for a mobile
operator to capture subscribers from the
incumbent wireline operators, especially
in an environment where geographic
numbers can be assigned to mobiles or
environments with full number portability.
FMS is suitable for consumers who do not
feel the need to have a fixed line phone
service but who may want a geographic
number associated with the mobile phone.

A service provider with mobile and fixed


operations in advanced markets (and these
markets also exist in emerging markets):
FMC is suitable for consumers who want
to have some convergence between the
mobile and the fixed line. In this model,
the fixed line service is provided by the
NGINs VoIP/DSL service with the same
functionality as the traditional PSTN service.
IP/Broadband based residential services In
this model, operators can offer a VoIP/DSL
service with the same functionality as the
traditional PSTN service. In this way, mobile
and fixed operators can enter a new market.

Next Generation Intelligent Networks

Service catalogue
Enabling the quick bundling of services into offerings is one of the key
differentiators of the NGIN concept. In addition to the service independence
from the point of view of the subscriber and the general business strategies
of the service provider, the NGIN must enable a service provider to bundle
different NGIN services into market products or service offerings.

The Atos NGIN consists of a comprehensive, feature rich suite of off-the-shelf services. A rough grouping of the services is shown below:

Convergent VPN
Mobile Support
SIP Support
Roaming features
Private Numbering Plan
Closed User Groups
Restriction Management
Preferential Charging
Favorites
Partner VPN
Private Calls Calendar
Company Cost Control
Office Zone
CLIP No-Screening
Multinational VPN

SIP Trunking
PBX Trunking
Advanced PBX integration
Registered /Unreg. PBX
Force on PBX
Office Link
- Network Resilience
- Service Backup
- Call Admission Control
- Call Deflection

Group Centrex
Hunting Chain
Hunt Group
Call Queuing
Group CLI
Group Call Pick-Up

Personal Centrex
Manager- Assistant
End User ICS
Absence Feature
PAS Skipping
Multidevice
Ring Back When Free
Advanced Call Forwarding

Front Office
Switchboard Operator
Auto Attendant

MS Lync Integration
MS Lync Endpoints
Lync Convergent Users

IP Line Services
CLIR / CLIP
CF, CW, CH, CT, CB, ODBs
Emergency Calls
Malicious Call Identification
Long Call Handling
VoIP with Mobile Backup

Add-On Services
Home Zone / Office Zone
Local Diversion Roaming
Charging IN front end
Multi-SIM (nGSM)
SIP Load Balancer

Horizontal Features
On-line Charging Integr.
CDR Generation
Web Services API
Administrator GUI
Feature Access Codes
Common Address Book
Music Repository

Unified Comms
Convergent End User
End User Profiles
Call Toggle
Follow Me
Click-to-Dial
PC Toolbars
Audio Conferencing
Selfcare GUI
Mobile GUI

Presence Enabler
Mobile Call Status
SIP Call Status

VoLTE Support
IR.92 and IR.94 support
Profile Mgnt (Ut+Sh)
SR-VCC
T-ADS
IN rerouting
Charging Trigger Function

The NGIN services can be bundled together into different service offers. Some examples of bundling of services into offers are described in the following pages.

Next Generation Intelligent Networks

Market offerings
Enterprise Mobile Centrex
PABX-like services provided in a hosted mode to mobile users. VPN and Centrex advanced functionalities are available to mobile users.

Convergent VPN
Mobile Support
SIP Support
Roaming features
Private Numbering Plan
Closed User Groups
Restriction Management
Preferential Charging
Favorites
Partner VPN
Private Calls Calendar
Company Cost Control
Office Zone
CLIP No-Screening
Multinational VPN

SIP Trunking
PBX Trunking
Advanced PBX integration
Registered /Unreg. PBX
Force on PBX
Office Link
- Network Resilience
- Service Backup
- Call Admission Control
- Call Deflection

Group Centrex
Hunting Chain
Hunt Group
Call Queuing
Group CLI
Group Call Pick-Up

Front Office
Switchboard Operator
Auto Attendant

MS Lync Integration
MS Lync Endpoints
Lync Convergent Users

IP Line Services
CLIR / CLIP
CF, CW, CH, CT, CB, ODBs
Emergency Calls
Malicious Call Identification
Long Call Handling
VoIP with Mobile Backup

Personal Centrex
Manager- Assistant
End User ICS
Absence Feature
PAS Skipping
Multidevice
Ring Back When Free
Advanced Call Forwarding

Add-On Services

Unified Comms
Convergent End User
End User Profiles
Call Toggle
Follow Me
Click-to-Dial
PC Toolbars
Audio Conferencing
Selfcare GUI
Mobile GUI

Home Zone / Office Zone


Local Diversion Roaming
Charging IN front end
Multi-SIM (nGSM)

Mobile Call Status

SIP Load Balancer

SIP Call Status

Horizontal Features
On-line Charging Integr.
CDR Generation
Web Services API
Administrator GUI
Feature Access Codes
Common Address Book
Music Repository

Presence Enabler

VoLTE Support
IR.92 and IR.94 support
Profile Mgnt (Ut+Sh)
SR-VCC
T-ADS
IN rerouting
Charging Trigger Function

Enterprise Convergent Centrex


All types of users in the company (mobile, fixed, users with multiple devices, company PABX) are integrated and receive the same basic and advanced
functionalities.

Convergent VPN
Mobile Support
SIP Support
Roaming features
Private Numbering Plan
Closed User Groups
Restriction Management
Preferential Charging
Favorites
Partner VPN
Private Calls Calendar
Company Cost Control
Office Zone
CLIP No-Screening
Multinational VPN

SIP Trunking
PBX Trunking
Advanced PBX integration
Registered /Unreg. PBX
Force on PBX
Office Link
- Network Resilience
- Service Backup
- Call Admission Control
- Call Deflection

Group Centrex
Hunting Chain
Hunt Group
Call Queuing
Group CLI
Group Call Pick-Up

Front Office
Switchboard Operator
Auto Attendant

MS Lync Integration
MS Lync Endpoints
Lync Convergent Users

IP Line Services
CLIR / CLIP
CF, CW, CH, CT, CB, ODBs
Emergency Calls
Malicious Call Identification
Long Call Handling
VoIP with Mobile Backup

Personal Centrex
Manager- Assistant
End User ICS
Absence Feature
PAS Skipping
Multidevice
Ring Back When Free
Advanced Call Forwarding

Add-On Services

Unified Comms
Convergent End User
End User Profiles
Call Toggle
Follow Me
Click-to-Dial
PC Toolbars
Audio Conferencing
Selfcare GUI
Mobile GUI

Home Zone / Office Zone


Local Diversion Roaming
Charging IN front end
Multi-SIM (nGSM)

Mobile Call Status

SIP Load Balancer

SIP Call Status

Horizontal Features
On-line Charging Integr.
CDR Generation
Web Services API
Administrator GUI
Feature Access Codes
Common Address Book
Music Repository

Presence Enabler

VoLTE Support
IR.92 and IR.94 support
Profile Mgnt (Ut+Sh)
SR-VCC
T-ADS
IN rerouting
Charging Trigger Function

Next Generation Intelligent Networks

Market offerings
Enterprise Contact Center
The Enterprise Contact Center consists of the core services needed to provide call center support for an Enterprise. The main application is the
Switchboard Operator, which allows a receptionist to manage incoming calls to the company header number, answering and forwarding calls to the
right extensions.
Convergent VPN
Mobile Support
SIP Support
Roaming features
Private Numbering Plan
Closed User Groups
Restriction Management
Preferential Charging
Favorites
Partner VPN
Private Calls Calendar
Company Cost Control
Office Zone
CLIP No-Screening
Multinational VPN

SIP Trunking
PBX Trunking
Advanced PBX integration
Registered /Unreg. PBX
Force on PBX
Office Link
- Network Resilience
- Service Backup
- Call Admission Control
- Call Deflection

Group Centrex
Hunting Chain
Hunt Group
Call Queuing
Group CLI
Group Call Pick-Up

Front Office
Switchboard Operator
Auto Attendant

MS Lync Integration
MS Lync Endpoints
Lync Convergent Users

IP Line Services
CLIR / CLIP
CF, CW, CH, CT, CB, ODBs
Emergency Calls
Malicious Call Identification
Long Call Handling
VoIP with Mobile Backup

Personal Centrex
Manager- Assistant
End User ICS
Absence Feature
PAS Skipping
Multidevice
Ring Back When Free
Advanced Call Forwarding

Add-On Services

Unified Comms
Convergent End User
End User Profiles
Call Toggle
Follow Me
Click-to-Dial
PC Toolbars
Audio Conferencing
Selfcare GUI
Mobile GUI

Home Zone / Office Zone


Local Diversion Roaming
Charging IN front end
Multi-SIM (nGSM)

Mobile Call Status

SIP Load Balancer

SIP Call Status

Horizontal Features
On-line Charging Integr.
CDR Generation
Web Services API
Administrator GUI
Feature Access Codes
Common Address Book
Music Repository

Presence Enabler

VoLTE Support
IR.92 and IR.94 support
Profile Mgnt (Ut+Sh)
SR-VCC
T-ADS
IN rerouting
Charging Trigger Function

Residential Market
Examples of service offering or bundles for the residential market are:
Convergent User: A consumer can have the mobile and home landline associated with one subscription. Dual or sequential ringing of the mobile and home
phone can be set up.
Home Zone: A consumer has a geographic number associated with a mobile. Calls can be received or initiated with either number when a subscriber is within
a home zone.
Family Group: An extended family or group of friends can enjoy special tariffs and short number dialing for group members. Particular members of the
groups can even be convergent users or home zone subscribers. The family can include the wireline home phone as a member of the Family group. The
home phone can be associated with one of the family members (e.g., the mother) as part of a mobile-fixed convergent user, in which case the home phone and
related mobile can be set up with dual or sequential ringing and can enjoy a unified voice mailbox. Via the GUI, the parents can configure the childrens phones
with restrictions for making or receiving calls during school hours or late at night.

Convergent VPN
Mobile Support
SIP Support
Roaming features
Private Numbering Plan
Closed User Groups
Restriction Management
Preferential Charging
Favorites
Partner VPN
Private Calls Calendar
Company Cost Control
Office Zone
CLIP No-Screening
Multinational VPN

SIP Trunking
PBX Trunking
Advanced PBX integration
Registered /Unreg. PBX
Force on PBX
Office Link
- Network Resilience
- Service Backup
- Call Admission Control
- Call Deflection

Next Generation Intelligent Networks

Group Centrex
Hunting Chain
Hunt Group
Call Queuing
Group CLI
Group Call Pick-Up

Front Office
Switchboard Operator
Auto Attendant

MS Lync Integration
MS Lync Endpoints
Lync Convergent Users

IP Line Services
CLIR / CLIP
CF, CW, CH, CT, CB, ODBs
Emergency Calls
Malicious Call Identification
Long Call Handling
VoIP with Mobile Backup

Personal Centrex
Manager- Assistant
End User ICS
Absence Feature
PAS Skipping
Multidevice
Ring Back When Free
Advanced Call Forwarding

Add-On Services

Unified Comms
Convergent End User
End User Profiles
Call Toggle
Follow Me
Click-to-Dial
PC Toolbars
Audio Conferencing
Selfcare GUI
Mobile GUI

Home Zone / Office Zone


Local Diversion Roaming
Charging IN front end
Multi-SIM (nGSM)

Mobile Call Status

SIP Load Balancer

SIP Call Status

Horizontal Features
On-line Charging Integr.
CDR Generation
Web Services API
Administrator GUI
Feature Access Codes
Common Address Book
Music Repository

Presence Enabler

VoLTE Support
IR.92 and IR.94 support
Profile Mgnt (Ut+Sh)
SR-VCC
T-ADS
IN rerouting
Charging Trigger Function

Technological implications
of the new paradigm
Considering the lofty goals discussed thus
far in terms of the new service concept,
business needs, and network evolution gives
rise to implications on the technology used
to implement the service layer. The most
important technological implications are:

This requires the availability of a


comprehensive suite of Centrex
services working with IN and SIP
interfaces.

The most effective way to


provide this functionality is to
use mediation capabilities
in the platform that allow
invoking service logics and
on-line charging in parallel.

10

Maintaining
consistency across
distinct devices for Centrex
services provided from the
network as opposed to
onsite equipment in
the Enterprises.

Charging of all
services must be
possible in post-paid,
pre-paid or cost-control
modes. On-line charging
must not limit the
services available to
subscribers.

This requires a platform


that is able to invoke many
services for a subscriber
without restrictions and solve the
interactions among them.

This requires a horizontal platform to


facilitate the implementation of the
same service logic for any type
of network.

Future proofing through


the evolution from Circuit
Switched to Packet Switched
core networks.

Atos

Rich
service
offerings. A
subscriber may
have contracted several
services (classic IN platforms
were limited to one or a few
services) and should get
them working in
a consistent
way.

Compatibility with
pure IN services such as
prepaid, Dual-SIM, Twin-SIM,
Home/Office Zone, Single
Number and others.

This requires having a leg in


the CS network to avoid
the inefficiencies of IMS
anchoring in all scenarios,
or in same cases, to be able
to implement the service at all.

Correct
management of
mobile-centric issues such
as roaming, mobile location
and status and mobile
messaging.

This requires a platform


with the necessary protocol
adaptors and mobile-aware
services; in other words, services
prepared to cover the specific needs
of mobile users.

Next Generation Intelligent Networks

The benefits of the


NGIN service concept

More talk time.


Charge monthly fees for services.

Next Generation Intelligent Networks

AR

cr
ea
se
i

4%
in

incr
ease

an rpris
Ente share

talk

time

4%

Increase ARPU.

in
ease
1nu2al %
incr arket
em

Proven
Results

churn reduction for


FMS customers

Few Service Providers can offer all


communication needs. Once a total
communications approach is taken,
churning will require contracting mobile
and fixed line services separately.

in

Reduce churn - Tie mobile and


fixed line services together.
Once users experience a convergent
service, it will be difficult to go back to a
basic service.

16
%
n

%
10

FMC Provide a convergent user


experience. Tie mobile and fixed services
together. Provide all communications to
customers, not just mobile, fixed line, or
Internet services.

o
nf
tio rs
uc e
ed tom
nr s
ur cu
ch FMC

FMS Grow mobile business into


the wireline service space. Provide all
Enterprise PBX needs with a mobile service.

PU

Increase market share Get new


customers or add new revenue
streams in existing customers.

11

About Atos
Atos is an international information technology
services company with annual 2010 pro
forma revenues of EUR 8.6 billion and 74,000
employees in 42 countries at the end of
September 2011. Serving a global client base,
it delivers hi-tech transactional services,
consulting and technology services, systems
integration and managed services. With its
deep technology expertise and industry
knowledge, it works with clients across the
following market sectors: Manufacturing, Retail,
Services; Public, Health & Transport; Financial
Services; Telecoms, Media & Technology;
Energy & Utilities.
Atos is focused on business technology that
powers progress and helps organizations
to create their firm of the future. It is the
Worldwide Information Technology Partner for
the Olympic Games and is quoted on the Paris
Eurolist Market. Atos operates under the brands
Atos, Atos Consulting and Technology Services,
Atos Worldline and Atos WorldGrid. For more
information, visit: atos.net

We make your transition


to IMS worthwhile

For more information:


Please contact ngin@atos.net
or visit atos.net

atos.net

Atos, the Atos logo, Atos Consulting & Technology Services, Atos Worldline, Atos Sphere, Atos Cloud, Atos Healthcare (in the UK) and Atos Worldgrid are registered
trademarks of Atos SA. June 2011 2011 Atos.

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