Week 01 - Topic 02 - IT Infrastructure - Support Systems

Week 01 - Topic 02
IT INFRASTRUCTURE & SUPPORT

SYSTEMS
BMIT5103 Course
Information Technology for Managers
Dr. Huy Nguyen
BMIT5103
John von Neumann Institute - Vietnam National

University
Ho Chi Minh
City
Information
Technology
for Managers
BMIT5103
STUDY GUIDE
TOPIC 02
IT Infrastructure & Support Systems
Learning outcomes:
1.
2.
3.
4.
Types of IS & how they process data;

Types of IS used to support business operations & decision makers;
How IT supports supply chains & business processes;
Attributes, benefits & risks of service-based & cloud computing
infrastructures.
BMIT5103
STUDY GUIDE
TOPIC 02
Topics overview:
1. Business IS & business software applications;
2. Hierarchy of knowledge from data & information;
3. Types of IS & support, specifically Transaction Processing systems
(TPS), Management Information systems (MIS) & Decision Support
systems (DSS);
4. Supply chain & logistics support include RFID systems to track &
monitor products & materials;
5. IT infrastructures, cloud computing & services include virtualisation &
enterprise clouds;
6. Issues in moving workloads from enterprise to the cloud.
BMIT5103
STUDY GUIDE
TOPIC 02
No
Focus areas
Assigned readings
Data & software application concepts
Chapter 2, pp 33 - 34
Types of IS & support
Supply chain & logistics support
IT infrastructures, cloud computing & services
BMIT5103
AGENDA

BMIT5103
AGENDA

BMIT5103
DATA & SOFTWARE APPLICATION CONCEPTS
Business software applications & how they support business

processes & functions;
Transformation of data to information & information to knowledge.
BMIT5103
BUSINESS SOFTWARE APPLICATIONS & HOW THEY

SUPPORT BUSINESS PROCESSES & FUNCTIONS
Computer programs that support a specific task or business process

for a single worker, a department or division, a functional area, or an
entire enterprise;
Business information system is formed by a group of business
software application.
BMIT5103
TRANSFORMATION OF DATA TO INFORMATION

& INFORMATION TO KNOWLEDGE
Data
Information
Knowledge
BMIT5103
AGENDA

10
BMIT5103
AGENDA

11
BMIT5103
TYPES OF IS & SUPPORT
TPS & types of transaction;
Differentiation between batch & real-time processing;
Importance of data quality for obtaining good reports & decisions;
Routine business transactions in manufacturing companies;
MIS & its functionalities with three scenarios;
Definition of DSS & the kind of applications that these systems can
support;
Types of information support systems together with the types of
employees that these systems can support.
12
BMIT5103
RELATIONSHIPS AMONG IS
13
BMIT5103
TPS & TYPES OF TRANSACTION
Process specific types of data input from ongoing transactions;

Transactions can be:
Internal;
External.
Models of data processed by TPS:

Batch;
Real-time.

Types of report:
Periodic;
Exception;
Adhoc.
14
BMIT5103
DEFINITION OF DSS & THE KIND OF APPLICATIONS

THAT THESE SYSTEMS CAN SUPPORT
Interactive applications that support decision making;

DSS characteristics:
An easy-to-use interactive interface;
Models that enable sensitivity analysis,what-if analysis, goal seeking,
and risk analysis;
Data from both internal databases and external sources, added to by the
decision maker, who may have insights relevant to the decision
situation.
DSS applications:
Storage;
Analytics;
Manage performance;
Display.
15
BMIT5103

TYPES OF INFORMATION SUPPORT SYSTEMS TOGETHER WITH
THE TYPES OF EMPLOYEES THAT THESE SYSTEMS CAN SUPPORT
16
BMIT5103
AGENDA

17
BMIT5103
AGENDA

18
BMIT5103
SUPPLY CHAIN & LOGISTICS SUPPORT
Definition & components of supply chain;
Description of logistics in context of supply chain;
Attainment of company competitive advantage depends on how well

the supply chain is aligned & managed;
Importance of SCM by discussing Walmarts global sourcing strategy;
Abilities of supply chains to create extended enterprise & RFID for

tracing, monitoring & validating products & materials.
19
BMIT5103
DEFINITION & COMPONENTS OF SUPPLY CHAIN
Logisticsis the science concerned with managing material and

information flows to optimize supply chain operations.
Logistics has been described as having the right thing, at the right
place, at the right time.
20
BMIT5103
IMPORTANCE OF SCM BY DISCUSSING

WALMARTS GLOBAL SOURCING STRATEGY
Sourcing involves identifying sources (sellers) that could provide

Walmart with products or services to sell in its stores and online;
Its sourcing strategyis designed to reduce costs of goods, increase
speed to market, and improve the quality of products;
Particularly companies in manufacturing, distribution, and retail,
SCM is critical to survival.
21
BMIT5103
ABILITIES OF SUPPLY CHAINS TO CREATE EXTENDED

ENTERPRISE & RFID FOR TRACING, MONITORING &
VALIDATING PRODUCTS & MATERIALS
IT systems manage and control supply chain management are:

ERP;
SCM.
RFID is a technology that uses electronic tags (chips) instead of

barcodes to identify objects or items.
22
BMIT5103
AGENDA

23
BMIT5103
AGENDA

24
BMIT5103
IT INFRASTRUCTURES, CLOUD COMPUTING &

SERVICES
Characteristics of IT infrastructure;
Purpose & functions of virtualisation;
Initiatives for adopting enterprise clouds or private clouds;
Definition of cloud computing & reasons for using the cloud;
Services available in the cloud;
Issues & challenges in moving workloads from the enterprise to the

cloud.
25
BMIT5103
IT INFRASTRUCTURES, CLOUD COMPUTING & SERVICES
CHARACTERISTICS OF IT INFRASTRUCTURE
Depandable;
Manageable;
Adaptable;
Affordable.
26
BMIT5103
PURPOSE & FUNCTIONS OF VIRTUALISATION
Storage virtualisation;
Network virtualisation;
Hardware virtualisation.
27
BMIT5103
INITIATIVES FOR ADOPTING ENTERPRISE

CLOUDS OR PRIVATE CLOUDS
Reduce costs to manage software programs and licences;

Reduced complexity, lower costs, and improved scalability afforded by
enterprise clouds.
28
BMIT5103
DEFINITION OF CLOUD COMPUTING &

REASONS FOR USING THE CLOUD
Internet-based computing in which shared resources (such as hard

drives for storage) and software apps are provided to computers and
other devices on-demand, like a public utility;
Reasons for using cloud:
Offers a steep drop in IT costs because applications are hosted by
vendors and provided on demand, rather than via physical installations
or seat licenses;
Rental arrangement with vendors.
29
BMIT5103
SERVICES AVAILABLE IN THE CLOUD
Software-as-a-service (SaaS);
Storage, Platform, Network, Infrastructure-as-a-service.
30
BMIT5103
ISSUES & CHALLENGES IN MOVING WORKLOADS

FROM THE ENTERPRISE TO THE CLOUD
Service level agreement:

Security;
Privacy;
Performance;
Customization;
Trade-off is cost versus control;
More capable IT architectures.
31
BMIT5103
STUDY GUIDE
TOPIC 02
Content summary:
- Data & software application concepts:
Definition of business software applications & how they support business
processes & functions;
Transformation of data to information & information to knowledge.
- Types of IS & support:
TPS & types of transaction;

Differentiation between batch & real-time processing;
Routine business transactions in manufacturing companies;
MIS & its functionalities with three scenarios;
Definition of DSS & the kind of applications that these systems can support;
Types of information support systems together with the types of employees
that these systems can support.
32
BMIT5103
STUDY GUIDE
TOPIC 02
Content summary (cont.):

- Supply chain & logistics support:
Definition & components of supply chain;
Description of logistics in context of supply chain;
Attainment of company competitive advantage depends on how well the supply
chain is aligned & managed;
Importance of SCM by discussing Walmarts global sourcing strategy;
Abilities of supply chains to create extended enterprise & RFID for tracing,
monitoring & validating products & materials.
- IT infrastructures, cloud computing & services:
Characteristics of IT infrastructure;
Purpose & functions of virtualisation;
Initiatives for adopting enterprise clouds or private clouds;
Definition of cloud computing & reasons for using the cloud;
Services available in the cloud;
Issues & challenges in moving workloads from the enterprise to the cloud.
33
BMIT5103
STUDY GUIDE
TOPIC 02
Study questions:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Explain IS;
Differentiate data, information & knowledge;
Differentiate TPS, MIS & DSS;
Explain how MIS supports the needs of middle-level managers;
Describe how IT can support the supply chain of a retailer;
Discuss the benefits of RFID in supply chain;
What virtualisation is;
Describe cloud computing & the benefits it can offer;
Describe software as a service & its benefits;
How accurate reporting systems can improve operational & strategic
performance.
34
BMIT5103
THANK YOU FOR YOUR ATTENTION !

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Week 01 - Topic 02

IT INFRASTRUCTURE & SUPPORT

John von Neumann Institute - Vietnam National

IT Infrastructure & Support Systems

Types of IS & how they process data;

Information Technology for Managers

IT Infrastructure & Support Systems

Information Technology for Managers

IT Infrastructure & Support Systems

Data & software application concepts

Types of IS & support

Supply chain & logistics support

IT infrastructures, cloud computing & services

Information Technology for Managers

Data & software application concepts

Information Technology for Managers

Data & software application concepts

Information Technology for Managers

DATA & SOFTWARE APPLICATION CONCEPTS

Business software applications & how they support business

Transformation of data to information & information to knowledge.

Information Technology for Managers

DATA & SOFTWARE APPLICATION CONCEPTS

BUSINESS SOFTWARE APPLICATIONS & HOW THEY

Computer programs that support a specific task or business process

Information Technology for Managers

DATA & SOFTWARE APPLICATION CONCEPTS

TRANSFORMATION OF DATA TO INFORMATION

Information Technology for Managers

Data & software application concepts

Information Technology for Managers

Data & software application concepts

Information Technology for Managers

TYPES OF IS & SUPPORT

TPS & types of transaction;

Differentiation between batch & real-time processing;

Importance of data quality for obtaining good reports & decisions;

Routine business transactions in manufacturing companies;

MIS & its functionalities with three scenarios;

Types of information support systems together with the types of

employees that these systems can support.

Information Technology for Managers

TYPES OF IS & SUPPORT

Information Technology for Managers

TYPES OF IS & SUPPORT

TPS & TYPES OF TRANSACTION

Process specific types of data input from ongoing transactions;

Models of data processed by TPS:

Importance of data quality for obtaining good reports & decisions;

Information Technology for Managers

TYPES OF IS & SUPPORT

DEFINITION OF DSS & THE KIND OF APPLICATIONS

Interactive applications that support decision making;

Information Technology for Managers

TYPES OF IS & SUPPORT

Information Technology for Managers

Data & software application concepts

Information Technology for Managers

Data & software application concepts

Types of IS & support

Information Technology for Managers

SUPPLY CHAIN & LOGISTICS SUPPORT

Definition & components of supply chain;