Qa Manual - Current Edition

PIPING TECHNOLOGY &
PRODUCTS, INC.
P.O. Box 34506
Houston, TX 77234-4506
Supplier Type: OEM
Facility
Quality Manual
UNCONTROLLED COPY
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 0.2
Rev. D
Rev. Date: 8/10/2011
Section Page 1 of 3
TABLE OF CONTENTS & REVISION STATUS
GENERAL
0.1
Manual Approval
Rev. C
0.2
Table of Contents & Revision Status
Rev. D
0.3
Manual Revision Log
Rev. E
SECTION 1 QUALITY POLICY
Rev. C
SECTION 2 QUALITY OBJECTIVES
Rev. A
SECTION 3 INTRODUCTION
Rev. C
SECTION 4 - QUALITY MANAGEMENT SYSTEM
Rev. E
4.1
General Requirements
4.2
Quality System Documents
4.3
Control of Documents
SECTION 5 - MANAGEMENT RESPONSIBILITY

5.1
Management Commitment
5.2
Customer Focus
5.3
Quality Policy
5.4
Quality System Planning
5.5
Responsibility Authority and Communication
5.6
Management Review
Uncontrolled Copy Do Not Duplicate
Rev. E
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 0.2
Rev. D
Rev. Date: 8/10/2011
Section Page 2 of 3
SECTION 6 - RESOURCE MANAGEMENT

6.1
Determination of Resource Requirements
6.2
Provision of Resources
6.3
Competency Awareness and Training
6.4
Infrastructure and Facilities
6.5
Work Environment
SECTION 7 - PRODUCT REALIZATION

7.1
Product Requirements & Quality Objectives
7.2
Customer-and Product Requirements
7.3
Customer Communication
7.4
Design and Development
7.5
Purchasing
7.6
Product and Process Control
7.7
Validation of Processes
7.8
Identification and Traceability
7.9
Customer Property
7.10
Preservation of Product
7.11
Measuring and Monitoring Equipment
Rev. A
Rev. B
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 0.2
Rev. D
Rev. Date: 8/10/2011
Section Page 3 of 3
SECTION 8 - MEASUREMENT, ANALYSIS AND IMPROVEMENT

8.1
Planning
8.2
Statistical Techniques
8.3
Customer Satisfaction
8.4
Internal Audit
8.5
Monitoring of Quality System Processes
8.6
Monitoring and Measurement of Product
8.7
Analysis of Data
8.8
Control of Nonconforming Product
8.9
Continual Improvement
8.10
Corrective and Preventive Action
Rev. A
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 0.3
Rev. E
Rev. Date: 8/10/2011
Section Page 1 of 1
MANUAL REVISION LOG
Rev
Effective
No.
Date
6/19/06
Approvals
Section
Page
No.
No.
V.P. Eng.
QC Mgr.
First Issue of Document
All
All
R. Bailey
H. Lippold
8/20/09
Revised Table 4.3.5
10
R. Bailey
H. Lippold
8/20/09
Revised Organization Chart
R. Bailey
H. Lippold
7/28/08
Revised Quality Policy Statement
R. Bailey
H. Lippold
8/20/09
Revised Section 4 to update record

retention times.
11-12
R. Bailey
H. Lippold
8/20/09
Revised Organization Chart
R. Bailey
H. Lippold
8/20/09
General Requirements and Quality

System Documents
4.1 &
4.2
1, 7
R. Bailey
H. Lippold
7/28/08
Quality Policy
R. Bailey
H. Lippold
5/11/11
Introduction
R. Bailey
H. Lippold
8/20/09
Quality System Planning
5.4
R. Bailey
H. Lippold
8/10/11
Updated Manual Approval
0.1
R. Bailey
A. Henrikson
5/11/11
Added (3) ASMEs to the Quality

Management System
4.2.5
R. Bailey
H. Lippold
5/11/11
Updated Product Realization
7.4.1
R. Bailey
H. Lippold
6/10/11
Updated Organizational Chart
5.5.1
R. Bailey
H. Lippold
6/10/11
Manual Revision Log
0.3
R. Bailey
H. Lippold
Description of Revision
Uncontrolled Copy Do Not Duplicated
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 1
Rev. C
Rev. Date: 7/28/08
Section Page 1 of 1
QUALITY POLICY
Piping Technology & Products, Inc. and its wholly owned subsidiaries, U.S. Bellows, Inc.,
Sweco Fab, Inc., and Pipe Shields, are committed to the continuous improvement of our
products and services. We understand the industry challenges; we eagerly serve not only our
external customers, but also internal customers as well. Viewing ourselves as part of a team
which includes our customers and suppliers, we understand our role in meeting the teams
goal. We plan and execute our work to meet our customers specifications. Working
together we strive to... DO IT RIGHT THE FIRST TIME.
Durga D. Agrawal, Ph.D., P.E.

President
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 2
Rev. A
Rev. Date: 6/19/06
Section Page 1 of 1
QUALITY OBJECTIVES
QUALITY OBJECTIVES
ON-TIME DELIVERY OF CUSTOMER PRODUCT

Our target is to consistently meet or exceed the delivery expectations of our
customers 100% of the time.
PRODUCT CONFORMS TO CUSTOMER REQUIREMENTS

With qualified processes, personnel and procedures we aim to reduce our overall cost
of poor quality.
CONTINUAL IMPROVEMENT OF PROCESSES

By systematically evaluating our core processes during improvement initiatives,
process measurement, and management review, we aim to reduce operating cost.
Durga D. Agrawal, Ph.D., P.E.

President
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 3
Rev. C
Rev. Date: 5/11/2011
Section Page 1 of 1
INTRODUCTION
Piping Technology & Products, Inc. and its wholly owned subsidiaries manufacture
products for the power, petrochemical, chemical and commercial markets. The scope of the
quality management system described in this manual is for the manufacture and delivery of
our Hot and Cold Pipe Supports product group.
The purpose of this manual is:
To define and describe the quality system
To define authorities and responsibilities of the management personnel involved in

the system
To identify the general procedures used for all activities composing the quality
system
Another purpose of this manual is to present the quality system to our customers and other
external interested parties and to inform them of the controls that are implemented at Piping
Technology & Products, Inc. to assure quality.
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 4
Rev. E
Rev. Date: 5/11/11
Section Page 1 of 9
QUALITY MANAGEMENT SYSTEM
4.0
SCOPE
This section defines the scope of the Quality Management System and the
documentation structure for control of the system documents and records.
4.1
GENERAL REQUIREMENTS
Piping Technology & Products, Inc. has established, implemented and maintained a
quality management system and its effectiveness continually improved in accordance
with the requirements of ANSI/ISO/ASQ Q9001.
The quality management system has been implemented as follows:
4.1.1
The Quality Manual provides the policy and intent of processes needed for the quality
management system. Where any requirement of the International Standard cannot be
applied and exclusion will be stated in Section 3 of the Quality Manual.
4.1.2
The sequence and interaction of these processes is described in section 4.1.12 Quality
System Description and graphically in Figure 4.1Quality System Structure.
4.1.3 The organization structure, responsibilities and procedures needed to ensure the
effective operation of the quality management process has been established in this
Quality Manual with reference to documented Quality Assurance Procedures.
4.1.4
Provision of resources and information necessary to support the operation and

monitoring of these processes has been implemented.
4.1.5
Regular monitoring, measurement and analysis of the quality management system

processes are described in this manual.
4.1.6
Any identified corrective, preventative and improvement actions are documented and
implemented to ensure planned goals and continual improvement of these processes
is achieved.
4.1.7
Outsourced Processes
When processes that affect product confirmatory are outsourced, special controls are
implemented to ensure that these processes meet specified requirements. Such
controls may include, as appropriate, evaluation and prequalification of suppliers,
assessment of supplier realization process and requirements for inspection, testing or
other records demonstrating product conformity, or containment and verification of
the supplied product.
The Quality Manager is responsible for determining resources and information
requirements necessary to support the operation and monitoring of the quality system
processes and for communicating these requirements to Senior Management.
4.1.8
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 4
Rev. E
Rev. Date: 5/11/11
Section Page 2 of 9
4.1.9
The Quality Manager reports to the Vice President of Engineering and Quality
Assurance. The Quality Manager is the facility ISO representative and has the
authority to establish quality procedures, provide interpretation of customer quality
requirements and management data reports. The Quality Department establishes and
maintains a corrective action system and withholds from acceptance any product not
meeting workmanship, standards, drawings and customer or contractual requirements.
4.1.10 The Vice President of Engineering and Quality Assurance reports directly to the
President of Piping Technology & Products, Inc. and is responsible for the
effectiveness and status of the quality system. Senior Management is responsible for
ensuring the availability of necessary resources and information.
4.1.11 It is the responsibility of all company personnel involved directly or indirectly in
meeting the stated quality goal and objectives and to dedicate their efforts towards the
reduction, elimination and prevention of quality deficiencies.
4.1.12 Quality System Description
A description of the interaction between the processes of the quality management
system is described in the following paragraphs and illustrations in Figure 4.1 Quality
System Structure (next page).
A.
Operating Processes
Sales/Customer Services facilitate the negotiation of technical specifications
and pricing agreements that are distributed to inside sales representatives for
order taking. On going contact with the customer provides information to
management to respond to specific needs.
During order taking the inside sales representative will determine the order
requirements for delivery, pricing and generate a Job/Quote work order to
describe and initiate the product realization and control process.
The customer information and product specifications are entered into an
electronic data base for tracking job status and answering customer inquires.
The performance of product realization processes is monitored by measuring
product characteristics resulting from the processes and through the program
of inspections to the materials and product.
The performance of processes required for the quality management system is
monitored through internal quality audits. The overall performance of the
quality system is monitored by measuring customer satisfaction.
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 4
Rev. E
Rev. Date: 5/11/11
Section Page 3 of 9
All activities are performed in accordance with Quality Assurance Procedures.

Supplier control procedures ensure required materials, equipment and
products are used in product manufacture.
The customer product is identified and the inspection status is controlled
during manufacture, storage and shipping.
The warehouse and shipping activities ensure the customer product is stored
and shipped in accordance with applicable procedures.
Figure 4.1 Quality System Structure
OPERATING PROCESSES
SALES
CUSTOMER SERVICES
Requests For Quotes

Job Quote
Purchase Order
Customer Feedback
PRODUCT
REALIZATION
& CONTROL
ORDER
TAKING
Verbal Order
Job Quote
Work Order
Production Drawings
Job Folder
Shop File Folder

Quality Assurance Procedures
Supplier Control
Purchasing
Product Identification
Inspection & Test Status
Control of Nonconformity
WAREHOUSE
& SHIPPING
Identification
Inventory Control
Handling Preservation
Shipping
MANAGEMENT & SUPPORT

ACTIVITIES
Develop and Manage Human Resources

(Competence, Orientation, Qualification and Certification)
Manage Physical Resources

(Equipment Calibration, New Technology, Preventative Maintenance)
Manage Information
(Procedures, Records, Databases)
Manage Improvement and Change

(Business Objectives, Audits, Metrics, Opportunities, Customer Satisfaction
INVOICING
& REPORTING
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 4
Rev. E
Rev. Date: 5/11/11
Section Page 4 of 9
B.
Management and Support Activities

In addition to the operating processes, the following management and support
activities make up the quality system.
Develop and manage human resources: establish competencies, qualification

and certification of required personnel, orientation of all personnel and on
the-job training as required.
Manage physical resources: provision for maintenance and calibration of

equipment, development of new technology, maintenance of buildings and
storage areas, provide updated practical equipment and tools for employees.
Manage information: provision for establishment and maintenance of

procedures, records and databases.
Manage improvement and change: establishment of company objectives,

completion of internal and external audits, supplier audits, measurement of
service performance (metrics) including customer satisfaction, identification
of nonconformance customer complaints and areas for improvement.
4.2
4.2.1
QUALITY SYSTEM DOCUMENTS

Piping Technology & Products, Inc. quality system documentation comprises the
following types of documents:
4.2.2
Quality Manual
4.2.2.1 The Quality Manager is responsible for the preparation, approval, control,
implementation, and updating of the manual. The manual is reviewed and approved
by the Vice President of Engineering and Quality Assurance.
4.2.3
Quality Assurance Procedures
4.2.3.1 The Quality Manager is responsible for the preparation, approval, control, and
implementation and updating of the procedures. The procedures are reviewed and
approved by the Vice-President of Engineering and Quality Assurance.
4.2.4
Work Instructions
4.2.4.1 The Quality Manager, in conjunction with the respective department manager, is
responsible for the preparation, approval, control, implementation, and updating of
work instructions. All work instructions are reviewed and approved by the Quality
Manager and the General Manager of Manufacturing.
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 4
Rev. E
Rev. Date: 5/11/11
Section Page 5 of 9
4.2.5
Industry Standards
4.2.5.1 All products offered shall comply with the industry standards listed in paragraph
4.2.5.2 Related Industry Standards.
4.2.5.2 Related Industry Standards
STANDARD
TITLE
AWS D1.1
ASTM A36/A 36M-08
ASTM A53/A 53M-07
ASTM A123/A 123M-09
ASTM A153/A 153M-09
ASTM A307-07
ASTM A325-10
ASTM D1621-10
ASTM D1622-08
ASTM D1623-09
ASTM D 4227-05
ASTM D4228-05
ASTM D4417-03
ASTM D4940-10
Structural Welding-Steel
Structural Steel
Black and Hot Dipped Zinc-coated Steel Pipe
Zinc Coatings on Steel Fabrication
Hot Dipped Zinc Coated Hardware
Bolts and Studs
Bolts and Studs
Cellular Plastics
Cellular Plastics
Cellular Plastics
Painter Qualification
Painter Qualification
Quality of Abrasives
Analysis of Water Soluble Ionic Contamination of Blasting
Abrasives
Indicating Oil or Water in Compressed Air
Quality Systems Management Systems
Pipe hangers and support materials and design
Pipe hangers and supports-selection and application
Pipe hangers and supports-fabrication and installation practices
Guidelines on terminology for pipe hanger and supports.
Standard Symbols for Welding, Brazing and Nondestructive
Examination
Process Piping
Power Piping
Qualification of Welding and Welders
ASTM D 4285-83
ISO 9001-2008
MSS-SP-58-09
MSS-SP-69-03
MSS-SP-89 Pipe-03
MSS-SP-90-00
AWS.A2.4-07
ASME B31.3
ASME B31.1
ASME SEC. 9
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 4
Rev. E
Rev. Date: 5/11/11
Section Page 6 of 9
4.2.5.2 Related Industry Standards

STANDARD
TITLE
SSPC
SSPC
SSPC-PA2
SSPC-AB-1
SSPC-SP1
SSPC-SP5
SSPC-SP6
SSPC-SP7
SSPC-SP10
Painting Manual Vol. 1

Painting Manual Vol. 2
Measurement of Dry Coat Thickness with Magnetic Gages
Requirements for Slag Abrasives
Solvent Cleaning
Very White Blast Cleaning
Commercial Blast Cleaning
Brush-off Blast Cleaning
Near White Blasting
4.3
CONTROL OF DOCUMENTS
4.3.1
Documents in the quality management system are controlled to ensure the validity of
all documentation that may have an influence on product quality.
4.3.2
Document Approval and Issue
4.3.2.1 All controlled documents are reviewed and approved for adequacy by authorized
personnel prior to issue.
4.3.2.2 Documents are distributed to personnel and locations where they are used or needed
for the effective function of the quality management system.
4.3.2.3 Distribution of procedures is through a transmittal receipt system which ensures the
disposition of revised or outdated documentation.
4.3.2.4 QAP-42-05 Document Control Master List is issued to identify the current revision
status of controlled documents or data in the system.
4.3.3
Document Changes
4.3.3.1 The quality manual and procedures are reviewed periodically to ensure they conform
to the current issue of the international standard, regulatory requirements and
changing customer and company needs.
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 4
Rev. E
Rev. Date: 5/11/11
Section Page 7 of 9
4.3.3.2 The need for document revision is identified during internal audits, management
reviews and nonconformance investigations. Any employee may submit a request for
document change to the person responsible for review and approval.
4.3.3.3 If document revision takes place to correct a nonconformance, the outcome is verified
to ensure the desired effect of the change was obtained.
4.3.3.4 Document changes are reviewed, updated as necessary and approved by the same
authority as for the original document. Pertinent background information shall be
made available for the review.
4.3.3.5 The controlling authority retains a copy of all previous revisions for historical or legal
purposes (as electronic archives).
4.3.3.6 Obsolete controlled documents are promptly removed from all locations where they
are used to control or verify a process.
4.3.3.7 A description of the changes made shall be noted in a revisions log contained in each
document.
4.3.4
Identification of Controlled Documents
4.3.4.1 Controlled or Uncontrolled documents within the scope of this quality manual may be
issued to customer or other personnel outside the company at the discretion of the
Quality Manager.
4.3.4.2 Uncontrolled copies of controlled documents may be made for informational or
training purposes, but shall be destroyed after use or clearly marked as
Uncontrolled.
4.3.4.3 Controlled documents shall be clearly identified as Controlled.
4.3.5
Control of Records
4.3.5.1 Records are controlled to ensure they remain legible, readily identifiable and
retrievable. QAP-42-03 Control of Quality Records defines the requirements and
responsibilities for the identification, storage, protection, retrieval and disposition of
records.
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 4
Rev. E
Rev. Date: 5/11/11
Section Page 8 of 9
4.3.5.2 Retention periods vary with type of record and customer requirements. Table 4.3.5
Quality Records Requirements (next page) specifies the record types and minimum
retention time.
4.3.5.3 Pertinent supplier records are maintained as quality records.
TABLE 4.3.5 Quality Records Requirements
Record
Responsibility
Retention Time
Sales/Customer Records
Sales/Customer Serv.
Job File Folder
1 year
Design Change Records
Sales/Customer Serv.
Job File Folder
5 years
Vendor/Sub Contractor Records
Purchasing
While subcontractor is still active
Purchase Orders and Requisitions
Purchasing
Purchasing Dept.
1 year
Training Records
Safety Department
QC Department
1 year after departure
Calibration Records
Quality Manager
Only current certificates
Shop Foreman
1 year
1 year
Quality Manager
1 Year
Purchasing
Job File Folder
1 year
Maintenance
-Daily Maintenance Checklist
-Equipment Maintenance Log
Nonconformance Reports
Corrective Action Reports
Verification of Purchased Product
In-Process Inspections
Final Inspections
Control of Nonconforming Product
Shipping Records
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 4
Rev. E
Rev. Date: 5/11/11
Section Page 9 of 9
TABLE 4.3.5 Quality Records Requirements (continued)
Record
Responsibility
Retention Time
Quality Manager
3 Years
Customer Feedback & Complaints
Customer Services/Sales
1 year
Internal Quality Audits
Quality Manager
1 year
Management Review Meetings

Department Goals & Objectives
Quality Manager
3 years
Document Control Master List

-Quality Assurance Procedures
-Work Instructions
-Quality Manual
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 5
Rev. E
Rev. Date: 6/10/2011
Section Page 1 of 6
MANAGEMENT RESPONSIBILITY
5.0
SCOPE
This section defines the management responsibility and authority in establishing,
implementing, maintaining and continually improving the effectiveness of the quality
system.
5.1
MANAGEMENT COMMITMENT
5.1.1
Senior Management (President and Vice-President) is committed to the further

development, implementation and continual improvement of the effectiveness of the
Quality Management System. They demonstrate this commitment by:
Communicating with department management the importance of meeting

customer as well as statutory and regulatory requirements
Establishing the Quality Policy
Ensuring that quality objectives are established through out the company
Conducting a management review at least annually
Ensuring the availability of resources
5.2
CUSTOMER FOCUS
5.2.1
Determining customer requirements
5.2.1.1 Customer requirements are understood broadly to include all aspects of product
offering and associated services that are relevant to customer satisfaction. When
appropriate, this may also include customer needs and expectations.
5.2.1.2 Customer requirements are determined and verified through the process of order
review. This process is defined in this manual in Section 7.2 Customer and Product
Requirements, and in procedures QAP-72-01 Order Processing for Catalog Products,
and QAP-72-02 Order Processing for Custom Products.
5.2.2
Meeting customer requirements
5.2.2.1 All processes and elements of the quality system are designed and implemented
specifically to ensure that customer requirements are met. This starts with provision
of required training, adequate infrastructure and suitable work environment (see
Section 6 Resource Management). Next is planning and implementation of reliable
and effective product realization processes (see Section 7, Product Realization).
Finally, there are activities related to product and process monitoring and verification
(see Section 8, Measurement, Analysis and Improvement).
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 5
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Rev. Date: 6/10/2011
Section Page 2 of 6
5.2.2.2 Meeting of customer requirements is monitored and/or verified by the methods

defined in Section 8 and in the associated procedures. Results of these verification
activities are recorded to provide evidence of product conformity, as defined in
Section 4.3.5 Control of Records.
5.2.3
Customer satisfaction
5.2.3.1 Focusing on customer requirements and on meeting these requirements should result
in enhancing customer satisfaction. The level of customer satisfaction is used as a
measure of the effectiveness of the whole quality system. Specific methods for
determining customer satisfaction are defined in this quality manual in Section 8.3
and in the associated procedure QAP-82-01 Customer Satisfaction. This valuable
information is reported and used as described in Section 5.6 Management Review.
5.3
QUALITY POLICY
5.3.1
Piping Technology & Products, Inc. Quality Policy (Section 1) defines the companys
commitment to comply with customer requirements and continually improve the
effectiveness of the Quality Management System. Senior Management is responsible
for reviewing the Quality Policy for continuing suitability.
5.3.2
The Quality Policy provides a framework for establishing and reviewing Quality
Objectives (Section 2) at all levels of the organization.
5.3.3
The Quality Policy is implemented at all levels in the organization. All employees
are required to follow the processes described in this manual and supporting Quality
System Procedures.
5.3.4
The Quality Policy is posted in high traffic areas of each facility and provided in
written form to each employee.
5.4
QUALITY SYSTEM PLANNING
5.4.1
Quality Objectives
5.4.1.1 Senior Management is responsible for establishing the Quality Objectives (Section 2)
that will ensure the implementation of the Quality Policy and the facilitation of
continual improvement.
5.4.1.2 Quality Objectives are reviewed at the annual Management Review (see QAP-56-01
Management Review)
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 5
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Rev. Date: 6/10/2011
Section Page 3 of 6
5.4.1.3 Department management is responsible for establishing objectives that are

measurable and specific to the services that department provides consistent with the
Quality Objectives. They are reviewed for effectiveness prior to the Management
Review and reported up to Senior Management.
5.4.1.4 Data from measurement of objectives is reviewed periodically by department
management. Record of quality actions deployed to achieve the Quality Objectives is
maintained. (see QAP-42-03 Control of Quality Records)
5.4.2
Quality Management System Planning
5.4.2.1 The Quality Manual, Quality Assurance Procedures, Work Instructions and other
referenced documents (referenced in Section 4.2) provide evidence of Quality
Planning for the Quality Management System in order to meet the requirements of
our customers and ISO 9001.
5.4.2.2 Planning for Objectives and recording the activities completed occurs during the
Management Review (see QAP-56-01 Management Review).
5.4.2.3 Changes to the Quality Management System occur from time to time as a result of
changing circumstances such as organizational change, continual improvement
activities or changing customer needs. Senior Management has the responsibility and
authority for the following:
Ensuring that process and resource planning for the Quality Management
System meet the requirements of ISO 9001, the company quality policy and
objectives
Maintaining the integrity of the Quality Management System when changes to

the Quality Management System are planned and implemented
5.5
RESPONSIBILITY, AUTHORITY AND COMMUNICATION
5.5.1
Responsibility and Authority
5.5.1.1The Quality Manager is authorized to prepare, implement and maintain the Quality
Program described in this manual.
5.5.1.2 The Quality Manager has the authority to resolve all quality matters within the
facility and to liaise with the customers on all quality matters pertaining to the
product line.
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 5
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Rev. Date: 6/10/2011
Section Page 4 of 6
5.5.1.3 Department Managers/Supervisors are responsible for implementing and effectively

maintaining quality system processes in accordance with this Quality Manual and
supporting procedures. This includes local training requirements, document
maintenance, reporting, and equipment maintenance and calibration.
5.5.1.4 The Quality Steering Committee is responsible for quality system document reviews
and making strategic decisions for ISO 9001 implementation.
5.5.1.5 The Management at Piping Technology & Products, Inc. is represented in Figure 5-1
Management Organization Chart (next page). The indicated personnel have the
responsibility to achieve and maintain a high standard of quality in the products and
services provided and have the freedom and authority to:
Identify and record a problem
Investigate the cause of a problem
Initiate, recommend or take preventive or corrective action
Verify implementation of preventive or corrective action
Interrupt or modify processing until an unacceptable condition is corrected
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 5
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5.5.1 Responsibility and Authority (continued)
Figure 5-1 Management Organization Chart
Section Page 5 of 6
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 5
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Rev. Date: 6/10/2011
Section Page 6 of 6
5.6
MANAGEMENT REVIEW
5.6.1 The purpose of management review is to:
Evaluate the suitability, adequacy and effectiveness of the quality system
Consider changes to the quality management system and to the quality policy and
quality objectives
Identify opportunities for improvement of the quality system, processes and
products.
5.6.2 Management reviews are chaired by the Quality Manager and are attended by the
Vice President Engineering & QA, and all designated department managers as
specified in QAP 56-01 Management Review.
5.6.3
Management reviews are conducted at least once a year. More frequent reviews are
scheduled in periods when organizational or product changes, or other circumstances
require increased attention and input from senior management.
5.6.4
Input into the management reviews consists of information and data related to quality
performance of the organization. At a minimum, this includes:
Results of audits
Customer feedback and complaints
Process performance and product conformance data
Status of preventive and corrective actions
Changes that could affect the quality system
Follow-up actions from earlier management reviews
Recommendations for improvement

5.6.5 Section 8.7 Analysis of Data and procedure QAP-56-01 Management Review define
the scope and method of presentation of the input information and data.
5.6.6
Management reviews are concluded with actions related to improvement of the

quality management system and improvement of processes and products to better
meet customer requirements. The review also identifies resource needs to implement
these actions.
5.6.7
Results of management reviews are documented in minutes of the review meeting.

The minutes include improvement action items responsibility assignment and
resource allocation for implementation.
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QUALITY MANUAL
Section 6
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Rev. Date: 6/19/06
Section Page 1 of 5
RESOURCE MANAGEMENT
6.0
SCOPE
Resources required for the implementation and improvement of the quality system,
and for addressing customer satisfaction, may include people, suppliers, information,
infrastructure, work environment, and financial resources. This section describes
those activities.
6.1
DETERMINATION OF RESOURCE REQUIREMENTS
6.1.1
The Quality Manager and other management personnel involved in the Quality
System are responsible for determining resource requirements for the implementation
and improvement of the system.
6.1.2
The Sales/Customer Services Manager is responsible for determining resource

requirements for addressing customer satisfaction. This is based on input from other
management personnel responsible for activities relevant to particular aspects of
customer satisfaction. Procedure QAP-82-01 Customer Satisfaction explains how
information about customer satisfaction is collected and analyzed.
6.1.3
The principal forum for determining and communicating resource requirements are
management reviews of the quality system. Procedure QAP-56-01 Management
Review explains this process.
6.2
PROVISION OF RESOURCES
6.2.1
Senior Management has the authority and responsibility for the provision of
resources.
6.2.3
Allocation of resources for particular activities is integrated with the process of

defining and initiating the activity. It may take the form of personnel assignments,
allocation of space or equipment, training, procurement decisions, budgets, etc.
6.2.4
Allocation of resources may be documented in the Quality Manual, Quality

Assurance Procedures, minutes of meetings, memoranda, or any other form.
Approvals of resource allocations may also be communicated verbally with follow-up
documentation.
6.2.5
Management review of the quality system is the principal forum for allocation of
resources for the operation and improvement of the system. All actions initiated by
the review are supported by allocation of specific resources necessary for their
implementation. Procedure QAP-56-01 Management Review defines this process.
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Section 6
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Rev. Date: 6/19/06
Section Page 2 of 5
RESOURCE MANAGEMENT
6.3
COMPETENCY AWARENESS AND TRAINING
6.3.1 The Human Resources department is responsible for identifying training needs and
awareness programs for company-wide participation, such as: general orientation,
rules and regulations and other company-wide systems and issues.
6.3.2 The Quality Manager, in coordination with Department managers, is responsible for
identifying and providing ISO orientation and quality system training to all
employees.
6.3.3
The Safety Department is responsible for identifying and providing training to all
employees on safety requirements and responsibilities.
6.3.4
Departmental managers are responsible for identifying competency requirements and

training needs in their departments, and for establishing departmental training
programs. Departmental training is primarily focused on increasing the level of skills
in operating equipment and processes and conducting inspections and tests.
6.3.5 Training needs may be identified in response to corrective or preventive action

requests (CARs), as nonconformities caused by inadequate training.
6.3.6
Piping Technology & Products Inc. provides, or supports, the following categories of
company-wide and departmental training and awareness programs:
General ISO orientation and quality system awareness training explains
how the product is used and how the quality system works to ensure product
quality. Provided to all employees.
Safety training Instructs in safe working practices, use of personal protective
equipment, first aid, etc. Provided to all employees.
Use of company-wide systems Explains interdepartmental systems, such as
product numbering requirements, inventory systems, use of computers, etc.
Provided to wide groups of employees.
External training External seminars, conferences, and courses. Provided to
individual employees on as-needed basis.
Self-study Reading magazines, books, and reports. While all employees are
encouraged to broaden their knowledge through reading, in some cases self-study
may be required as formal training.
Skill training in engineering, production, and quality control departmental
training in specific skills. Often provided as on-the-job training.
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Section 6
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Rev. Date: 6/19/06
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RESOURCE MANAGEMENT
6.3
COMPETENCY AWARENESS AND TRAINING (continued)
6.3.7
Procedure QAP-62-01 Training and Awareness describes in detail the training and
awareness programs provided by Piping Technology & Products, Inc.
6.3.8 Effectiveness of training is evaluated using the following approaches:

Follow-up performance evaluation of trained employees
Review of the overall performance in areas relevant to particular training programs
Consideration of competency and training when investigating causes of quality
system failures and product or process nonconformities
A global review of all training and awareness programs, conducted within the
framework of management reviews of the quality system
6.3.9 Procedures QAP-62-01 Training and Awareness, and QAP-56-01 Management
Review, describes the methods for evaluating particular categories of training and
awareness programs.
6.3.10 Training records are established for all types of training. Records are normally
established and maintained by the department that provides the training. Human
Resources maintain qualification records, and may also have copies of some
departmental training.
6.4.
INFRASTRUCTURE AND FACILITIES
6.4.1
Planning of new, and/or modification of existing infrastructure and facilities are

usually conducted in conjunction with product or process changes; capacity and/or
work force expansions; and other such events. Facilities may also be expanded or
modified to improve productivity and/or quality, or to improve the work environment.
6.4.2
Departmental managers are responsible for identifying the need and requirements for
new, and/or modification of existing infrastructure and facilities in their departments.
Requests for significant changes and/or expansions of facilities are submitted to the
top management for review and approval.
6.4.3 When relevant, Quality Assurance reviews the proposed facilities changes to ensure
that they enhance the achievement of product conformity and quality.
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Section 6
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Rev. Date: 6/19/06
Section Page 4 of 5
RESOURCE MANAGEMENT
6.4.4
Supporting services required by Piping Technology & Products, Inc. include

transportation, communication, and Information Technology services:
Transportation services are usually purchased from parcel delivery and courier
services, and from trucking or other transportation companies or consolidators.
Purchasing of these services is managed by the Shipping Department, and is
conducted in accordance with procedures QAP-74-01 Supplier Evaluation, and
QAP-74-02 Purchasing.
Communication services are provided by various telephone, wireless, and internet
access companies. Information Technology services is responsible for
administrating and coordinating these contracts.
IT systems may be designed and implemented by external consultants, and are

operated internally by the Information Technology Dept. These contracts are
managed by the IT department. Control of documents and data on the internal
network system is governed by procedure QAP-42-02 Control of Documents.
6.4.5 Maintenance of buildings and facilities is performed by the Maintenance Department
or by external contractors. This includes regularly scheduled maintenance of lighting
systems, air conditioning and heating systems, landscaping, and cleaning. Repairs of
buildings and other such facilities are contracted as needed. Purchasing is responsible
for coordinating and managing maintenance contracts.
6.4.6
Key process equipment, machines, hardware, and software are regularly maintained
in accordance with maintenance plans specified by equipment manufacturers or
departmental managers responsible for the equipment. Requirements for the
maintenance of production equipment are specified in procedure QAP-63-01
Equipment Maintenance.
6.5
WORK ENVIRONMENT
6.5.1
Human Resources and departmental managers are responsible for ensuring suitable
social and psychological conditions in the workplace. This is to include such aspects
as interaction and communication between employees, employee harassment and
conflict resolution. Relevant workplace policies are implemented mainly through
training and awareness programs and, where necessary, disciplinary actions. (Refer to
procedure QAP-62-01 Training and Awareness.)
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Section 6
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Rev. Date: 6/19/06
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RESOURCE MANAGEMENT
6.5.2 Production and Quality Assurance are responsible for identifying those operations
where extreme environmental conditions could impact quality, performance of
personnel and result in product nonconformities. Where appropriate, limits of
exposure and/or mitigating measures shall be defined and implemented for these
operations.
6.5.3
The health and safety management system is independent from the quality
management system. It is administrated by the Safety Director and is documented in
the company Safety Policy and Procedures Manual.
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& PRODUCTS, INC.
QUALITY MANUAL
Section 7
Rev. B
Rev. Date: 5/11/11
Section Page 1 of 13
PRODUCT REALIZATION
7.0
SCOPE
This section describes Piping Technology & Products, Inc. methods for planning and
developing the processes needed for product realization.
7.1
PRODUCT REQUIREMENTS AND QUALITY OBJECTIVES
7.1.1
Product requirements and quality objectives for product manufacture are defined and
communicated in drawings and specifications, contract documents, internal and
external standards, production shop files, and applicable legal and regulatory
requirements.
7.1.2
For custom products manufactured to customer design (or custom changes to standard
catalog products), product requirements and quality objectives are specified in the
technical documentation provided by the customer. Sales/Customer Services,
Estimating, Engineering/Design Liaison and Quality Assurance review these
specifications before acceptance of the contract and commencement of production, as
instructed in procedure QAP-72-02 Order Processing for Custom Products.
7.1.3
For standard catalog products that meet functional and performance requirements
defined by Sales, product requirements and quality objectives are determined by
Piping Technology & Products Inc.
7.1.4
Product realization planning includes, as applicable:

Definition and evaluation of manufacturing operations and processes
Development of adequate and capable processes
Identification of special processes and consideration of associated risks and
consequences
Establishment and implementation of appropriate process control measures
Development of instructions and training for process operators
Requirements for records necessary to demonstrate process conformity

7.1.5 Product realization plans are established in collaboration between Production,
Engineering / Design Liaison, and Quality Assurance. The plans are defined in
various types of production documents, such as process flowcharts, production shop
files, and work instructions.
7.1.6
Product verification and validation plans determine the inspection and testing
program for a product, and for materials and components incorporated into the
product. This includes:
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Rev. Date: 5/11/11
PRODUCT REALIZATION
Identification of inspection and testing points,

Inspection and testing scope and frequency
Acceptance criteria
Requirements for records necessary to demonstrate product conformity
7.1.7 Quality Assurance and the Engineering /Design Liaison are responsible for
development of product verification plans. The plans are defined in various types of
documents, such as specifications, production shop files, purchasing documents, and
inspection and testing procedures.
7.1.8
Procedures QAP-74-03 Verification of Purchased Product; QAP-82-04 In-process

Inspections; and QAP-82-05 Final Inspection, explain how outputs of product
verification and validation planning are used.
7.2
CUSTOMER AND PRODUCT REQUIREMENTS
7.2.1
Catalog Versus Custom Products
7.2.1.1 In determining and reviewing customer and product requirements, Piping Technology
& Products Inc. distinguishes between orders for standard catalog products and
custom products.
7.2.1.2 Standard catalog products are products manufactured from engineering standard
specifications and without any modification or customizing. Custom products are
products designed and/or manufactured to unique customer requirements.
7.2.2
Catalog Product Requirements
7.2.2.1 For standard catalog products, orders are reviewed in conjunction with order
processing. These may be product availability, delivery requirements, special
packaging or handling requirements, etc. Procedure QAP-72-01 Order Processing for
Catalog Products, instructs on how to carry out this review.
7.2.3
Custom product requirements
7.2.3.1 For custom products, product requirements are determined and reviewed by the
Sales/Customer Services Manager. This often involves input from Engineering,
Production, Purchasing, Estimating and Quality Assurance, depending on the nature
and complexity of the order, and whether a similar order has been recently processed.
7.2.3.2 Custom product requirements are determined and reviewed with regard to
requirements specified by the customer; other relevant product requirements not
specified by the customer, and the companys capacity and capability to meet all
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Rev. Date: 5/11/11
PRODUCT REALIZATION
applicable requirements. Procedure QAP-72-02 Order Processing for Custom

Products, instructs on how to carry out this review.
7.2.4
Incomplete or conflicting requirements
7.2.4.1 Any incomplete or conflicting requirements are resolved with the customer before
acceptance of the order.
7.2.5
Verbal orders
7.2.5.1 Verbal orders are confirmed before acceptance. This may be by repeating the order
requirements back to the customer, or by sending a confirming fax or e-mail.
7.2.6
Amendments
7.2.6.1 Change orders are received and reviewed by the same functions that are responsible
for the review of the initial orders. Job Revisions are communicated to all functions
within the organization that may be affected by the change of customer requirements.
Procedures QAP-72-01 Order Processing for Catalog Products, and QAP-72-02
Order Processing for Custom Products, provide instructions on how to process
change orders.
7.2.7
Records
7.2.7.1 Reviews of product requirements are recorded. Establishment and maintenance of

contract review records are explained in procedures QAP-72-01 Order Processing for
Catalog Products, QAP-72-02 Order Processing for Custom Products, and QAP-4203 Control of Quality Records.
7.3
CUSTOMER COMMUNICATION
7.3.1
Product Information
7.3.2
The Sales/Customer Services department is responsible for developing the content

and format for companys brochures, catalogs, internet site, and other forms of
promotional and product information material. This is based on technical
specifications developed by Engineering.
7.3.3 Master copies and/or files of documents containing product information are
controlled. They are reviewed and approved before release, and identified by a unique
number and a revision level. Superseded and obsolete materials are withdrawn to
prevent them from being passed or communicated to customers.
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Rev. Date: 5/11/11
PRODUCT REALIZATION
7.3.4
Only designated personnel from Sales/Customer Services and Engineering are

authorized to communicate with customers regarding product information. The Sales
manager is responsible for designating these personnel, and supporting them with
training and current product information.
7.3.5
Inquiries and order handling
7.3.5.1 The Sales/Customer Services department is responsible for receiving customer

inquiries and orders. Orders for standard catalog or custom products are reviewed and
further processed by the Sales/Customer Services department. Inquiries and orders for
custom products may be reviewed by the Sales Manager. Engineering, Production,
Purchasing, and Quality Assurance departments.
7.3.5.2 Handling of order amendments is controlled to the same extent as the handling of
initial orders. Amendments are reviewed to verify that the new or modified
requirements can be met, and a confirmation of acceptance is sent back to the
customer.
7.3.5.3 Procedures QAP-72-01 Order Processing for Catalog Products and QAP-72-02
Order Processing for Custom Products direct how to handle inquiries, orders, and
amendments for standard catalog products and custom products, respectively.
7.3.6
Customer feedback and complaints
7.3.6.1 Customer Service department is responsible for receiving and processing customer
feedback and complaints. All received customer communication is recorded in the
customer feedback and complaints log.
7.3.6.2 Customer feedback and complaints are classified into categories to allow for better
tracking of trends and evaluating improvement in specific aspects. Every complaint is
communicated to relevant functions within and outside the organization.
Sales/Customer Services, the responsible department, and Quality Assurance decide
how to respond to the customer and, when appropriate, what corrective or preventive
actions should be implemented internally.
7.3.6.3 Procedure QAP-72-03 Customer Feedback and Complaints provides detailed
instructions on how to receive, process, and respond to customer feedback and
complaints.
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& PRODUCTS, INC.
QUALITY MANUAL
Section 7
Rev. B
Rev. Date: 5/11/11
PRODUCT REALIZATION
7.4
DESIGN AND DEVELOPMENT
7.4.1
Piping Technology has the ability to design and develop Hot and Cold Pipe Supports.
All Design and Development activities are in accordance to Procedure QAP-73-01
7.4.2
Design Changes
7.4.2.1 All design changes are done in accordance to procedure QAP-73-01 Design and
Development
7.5
PURCHASING
7.5.1
Supplier Evaluation
7.5.1.1 All new suppliers are evaluated with regard to their quality and process capability.
Purchasing and Quality Assurance establish the criteria for selection of suppliers, and
conduct supplier evaluation. Suppliers are rated APPROVED, PROVISIONAL, or
NOT APPROVED. The Approved and Provisional suppliers are entered on the
approved supplier list. Existing suppliers with a satisfactory quality performance
history may be exempted from the initial evaluation and be initially rated as
APPROVED or PROVISIONAL. Records of the initial supplier evaluation are
maintained. Supplier evaluation process is governed by Procedure QAP-74-01
Supplier Evaluation.
7.5.2
Supplier Quality Performance Monitoring
7.5.2.1 Quality performance of suppliers is monitored. Suppliers showing inadequate

performance may be asked to implement corrective actions, and be downgraded to the
PROVISIONAL rating. If the requested corrective actions are not implemented and
there is no improvement, the supplier is further downgraded to the NOT APPROVED
rating and is discontinued. Records of suppler monitoring and re-evaluations are
maintained. The system for monitoring suppliers is defined in procedure QAP-74-01
Supplier Evaluation
7.5.3
Approved Supplier List
7.5.3.1 Purchasing maintains an approved supplier list. Orders may only be placed with
vendors that are on the list.
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& PRODUCTS, INC.
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Section 7
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Rev. Date: 5/11/11
PRODUCT REALIZATION
7.5.4 Purchasing Information

7.5.4.1 Purchasing documents are prepared by the Purchasing department. The documents
clearly and completely describe ordered products, including precise product
identification and quality requirements. Purchasing reviews and approves all
purchasing documents prior to release.
7.5.4.2 The preparation, review, and approval of purchasing documents are explained in
procedure QAP-74-02 Purchasing.
7.5.5
Verification of Purchased Product
7.5.5.1 Purchased products are inspected by the receiving clerk. This includes verification of
product identity and quantity, visual inspection and, where applicable, verification
that all requested certificates and quality records are available. Designated products
are further inspected or tested by QC.
7.5.5.2 QC inspection or testing may not be necessary when products are supplied with
records or certificates demonstrating conformity; or when the supplier is qualified
based on their quality system certification or supplier audits, and a satisfactory quality
performance history.
7.5.5.3 Quality Assurance is responsible for selecting appropriate methods for purchased
product verification and acceptance. Procedure QAP-74-03 Verification of Purchased
Product sets forward detailed rules for selecting product verification methods.
7.5.5.4 When verification of purchased product is to be performed at suppliers premises,
purchasing documents specify the intended verification arrangements and method of
product release.
7.6
PRODUCT AND PROCESS CONTROL
7.6.1
Information specifying product characteristics is communicated to production in the

form of drawings, specifications, instructions, production work orders, and productspecific templates and other tooling. This information is controlled in accordance
with procedure QAP-42-02 Control of Documents. The Engineering, Production and
Quality Assurance departments determine the scope, form, and distribution of product
specifications.
7.6.2
Product and process information required by process operators is communicated

through a production Shop File folder which is issued to relevant sections of the
Production Shop. Procedure QAP-75-01 Production Control describes this process.
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Section 7
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Rev. Date: 5/11/11
PRODUCT REALIZATION
7.6.3
Work Instructions
7.6.3.1 Work instructions may be in the form of manuals, procedures, sheets, posted signs, or
samples. They instruct on how to carry out a local process or perform an operation or
task. The need for work instructions is evaluated on the basis of criticality,
importance and complexity of the process; the ability to verify results of the process;
operator qualifications; and history of quality problems associated with the process.
7.6.3.2 Procedure QAP-42-04 Work Instructions specifies criteria for determining when work
instructions are needed and provides guidelines for issuing, authorizing and
controlling work instructions.
7.6.4
Equipment Maintenance
7.6.4.1 Maintenance of key process equipment, machines, hardware, and software are
addressed in procedure QAP-63-01 Equipment Maintenance.
7.6.5 Measuring and Monitoring Equipment
7.6.5.1 Requirements for measuring and monitoring equipment are determined by Production
and Quality Assurance. This is in accordance with product verification programs
defined in product realization planning (refer to Section 7.1.4 of this manual).
7.6.5.2 The control system for measuring and monitoring equipment is defined in procedure
QAP-76-01 Measuring and Monitoring Equipment.
7.6
PRODUCT AND PROCESS CONTROL (continued)
7.6.6
Process Monitoring and Control
7.6.6.1 Processes are monitored and controlled through a variety of approaches, activities and
techniques. The system is designed to control:
Information, material and human (operator) input into the process
Process environment and performance
Process output
Process monitoring activities are further defined in Section 8 of this manual.
Activities related to process control are defined in procedures QAP-75-01 Production
Control; QAP-42-04 Work Instructions; and QAP-82-03 Statistical Process Control.
7.6.7
Product Release and Delivery
7.6.7.1 Products are released for delivery only after all specified activities have been
satisfactorily completed and conformity of the product has been verified. Procedure
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Section 7
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Rev. Date: 5/11/11
PRODUCT REALIZATION
QAP-82-05 Final Inspection defines the system for final product verification and
release.
7.7
VALIDATION OF PROCESSES
7.7.1
Special Processes
Processes where the resulting output cannot be verified by subsequent measurement
or monitoring are designated as special processes.
7.7.2
Production and Quality Assurance are responsible for identifying, validating, and
documenting special processes. Where applicable, the Engineering department may
assist with establishing validation specifications and testing of samples.
7.7.3
Special processes are validated and controlled by applicable methods, such as

destructive testing of product samples, equipment and personnel qualification, and
work instructions and process procedures.
7.7.4
Production and Quality Assurance are responsible for selecting and implementing
appropriate process validation and control measures for each special process. At a
minimum, all special processes are documented in work instructions.
7.7.5
Special process records are established and maintained as appropriate. Depending on

the control measures implemented, these records may include process qualification
and validation reports, maintenance records, inspection and testing reports, operator
qualification and training records.
7.8
IDENTIFICATION AND TRACEABILITY
7.8.1 Purchased products are identified with unique numbers, colors, or names. The
identification is the same as, or is cross-referenced with, the designations used in
drawings, specifications, bills of materials, parts lists, purchase orders, work
instructions, etc. Purchased products are identified by marking, labeling, or tagging
the products or their packaging, or by identification of the area where the products are
held.
7.8.2
During all stages of production, products are identified by a production Job Number
and other documents contained in the Job File and Shop File folder that accompany
them through the production cycle. Parts and components may also be identified by
labels or tags, or the containers in which they are held.
7.8.3
Final products are identified by their model number or size, which is labeled or
marked on the products and/or is printed on the primary product packaging.
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Rev. Date: 5/11/11
PRODUCT REALIZATION
7.8.4
Rules and activities related to identification of products are governed by procedure

QAP-75-03 Product Identification and Traceability. Additional relevant procedures
are: QAP-75-01 Production Control; QAP-74-03 Verification of Purchased Product;
QAP-82-05 Final Inspection; and QAP-75-06 Packaging, Labeling and Shipping.
7.8.5 Traceability
7.8.5.1 When required by contracts, laws and regulations, or voluntary standards traceability
is implemented to the extent specified. Traceability may also be implemented for
internal reasons to facilitate corrective action.
7.8.5.2 As required, traceability may apply to materials, components, parts, production
processes, environmental conditions, inspection and testing, and personnel
responsible for processing and verification of products. The scope of traceability is
documented in product manufacturing specifications or the production Shop File.
7.8.5.3 Activities related to establishment and maintenance of traceability is regulated by
procedures QAP-75-03 Product Identification and Traceability, and QAP-75-01
Production Control.
7.8.6
Inspection Status Identification
7.8.6.1 Following every inspection or test, products are identified to indicate whether they
have passed or failed the inspection. This is to prevent nonconforming product from
being used or dispatched. Physical location of product can only be used as inspection
status identification when the location is designated and contained.
7.8.6.2 QC inspectors, receiving clerks, and production personnel authorized to carry out
inspections and testing are responsible for identifying product inspection status. All
personnel handling products are responsible for maintaining the identification.
7.8.6.3 Products that have passed the receiving inspection are moved to the material stock
locations or designated material staging areas in production. Where intermingling
with other product is a possibility, the inspected items are also appropriately tagged or
labeled. Detailed rules for identifying inspection status of purchased products are
provided in procedure QAP-74-03 Verification of Purchased Product.
7.8.6.4 Status of an in-process inspection is identified by a sign-off on the production
Traveler document accompanying the product. The status may be also identified by
tagging or labeling, or holding products in designated containers or area. Procedure
QAP-82-04 In-process Inspections provides detailed instructions.
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7.8.6.5 Products that pass the final inspection are stamped by the QC Inspector with a QC
number stamp. Approval for product release is indicated on the work order on the line
where the final inspection is called out. Rules for identifying inspection status of
finished products are provided in procedure QAP-82-05 Final Inspection.
7.8.6.6 Products that fail any inspections or tests are labeled with a REJECTED sticker or
tag, and are segregated and/or quarantined. Whenever a nonconforming product is
identified, the nonconformity is documented using a Nonconforming Product Report.
Procedure QAP-83-01 Control of Nonconforming Product, instructs on how to
identify and process nonconforming product.
7.9.
CUSTOMER PROPERTY
7.9.1 Customer-supplied products are received and inspected following the same procedure
that applies to purchased products - QAP-74-03 Verification of Purchased Product. In
the event the supplied products fail receiving inspection or are not suitable for any
other reason, the customer is contacted.
7.9.2
Marking, Storage, and Handling
7.9.2.1 Marking, storage, handling, and preservation of customer supplied products follow
the same procedures that apply to purchased products. The applicable procedures are
QAP-75-03, Product Identification and Traceability; QAP-75-04 Product Handling
and Preservation; and QAP-75-05 Storage Areas.
7.9.2.2 Customer-owned tooling and returnable packaging are permanently marked so that
ownership of each item is visually apparent.
7.9.2.3 Customers software, documents, and other intellectual property are protected to the
same extent as internal documents of similar content, unless there are contractual
requirements for special measure to protect customers intellectual property.
7.9.3
Special Requirements
7.9.3.1 When specified in a contract, special handling instructions from customers will take
precedent over the company's standard procedures.
7.9.4
Loss or damage
7.9.4.1 Customers are contacted in the event of loss, damage, deterioration, or unsuitability
of their products.
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7.10. PRESERVATION OF PRODUCT

7.10.1 Production is responsible for product handling and preservation; and in particular for
ensuring that containers holding products are suitable and in good condition, that
equipment used for internal transportation of products is well maintained and is
properly operated, and that products are adequately protected during production and
storage. Procedure QAP-75-04 Product Handling and Preservation describes in detail
how these policies are implemented.
7.10.2 Stock locations, storage, staging and holding areas are controlled by the department
that brings in new stock or uses the area. Only products that are properly identified
and that have passed required inspections are authorized to enter and leave the stock
locations.
7.10.3 When special storage conditions are specified (for example, temperature or humidity),
products are stored in special rooms, boxes, or containers where the specified
conditions can be continuously maintained. These special conditions are monitored to
ensure that they are maintained without interruption and that the product is not
compromised at any time.
7.10.4 Products with limited shelf life are identified with expiration dates. These perishable
products are also rotated in their stock locations to ensure that the oldest product is
used first.
7.10.5 Procedure QAP-75-05 Storage Areas governs the operation of stockrooms and
storage, staging and holding areas.
7.10.6 Primary packagings are boxes, bags or other packaging in which products are
presented to the end users.
7.10.7 Packaging and labeling operations are controlled following the same policies and
procedures that apply to production operations and processes. Product packaging and
labeling are defined in drawings, specifications and work instructions. When
appropriate, personnel involved with these processes are provided with work
instructions and/or special training.
7.10.8 The Shipping Department is responsible for establishing specifications for secondary
packaging and labeling. The specifications are compatible with requirements of
commonly used carriers and for intended means of delivery (ground, sea, air).
Packaging specifications are documented in drawings, written standards, and/or
packaging instructions. Packaging specifications are maintained and controlled by
Shipping.
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 7
Rev. B
Rev. Date: 5/11/11
PRODUCT REALIZATION
7.10.9 Packaging and labeling activities are governed by procedure QAP-75-06 Packaging,
Labeling and Shipping.
7.10.10Shipping of finished products is initiated by the shipping order. The order identifies
the shipping consignee address, shipping due date, products to be shipped, labeling
requirements, and transportation mode or carrier. Before products are dispatched,
shipping personnel verify that the shipment contains the same products and quantities
as specified in the shipping order, and that packaging and labeling conform with
customer and/or carrier requirements. Only orders that have been verified and signed
off by the shipping department can be loaded for shipment.
7.10.11Activities related to shipping and delivery operations are regulated by procedure
QAP-75-06 Packaging, Labeling and Shipping.
7.11
MEASURING AND MONITORING EQUIPMENT
7.11.1 The scope of the calibration control system extends to the measuring and test
equipment, comparative reference hardware (such as gauges and templates), and test
software used for:
Monitoring of environmental conditions
Verification of product conformity
Operations where defined accuracy of a measurement is required to assure product
conformity
7.11.2 Equipment used for other purposes may be exempted from calibration. Such
equipment is labeled with stickers warning that it is not calibrated or calibration is not
required. Uncontrolled measuring equipment is prohibited in QC inspection areas and
during QC inspection processes.
7.11.3 Gauges, instruments, and other measuring and monitoring equipment are selected on
the basis of their capability to provide the necessary accuracy of the measurement.
Quality Assurance is responsible for selecting appropriate measuring and monitoring
equipment.
7.11.4 Quality Assurance is responsible for calibrating and maintaining measuring and
monitoring equipment. All active equipment is inventoried in a controlled list,
indicating equipment calibration status and location.
7.11.5 Measuring equipment is calibrated using written instructions, unless calibration is
simple and obvious. Only calibration instruments and standards having known
relationship to the nationally recognized standards are used for calibrating measuring
and test equipment.
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 7
Rev. B
Rev. Date: 5/11/11
PRODUCT REALIZATION
7.11.6 Calibration is recorded in a calibration record and the calibrated equipment is labeled
with a calibration sticker.
7.11.7 Calibration-related activities are regulated by procedure QAP-76-01 Measuring and
Monitoring Equipment.
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 8
Rev. A
Rev. Date: 6/19/06
Section Page 1 of 9
MEASUREMENT, ANALYSIS AND IMPROVEMENT
8.0
SCOPE
This section describes the implementation, monitoring, measurement, analysis and
improvement process utilized in product manufacturing.
8.1.
PLANNING
8.1.1
Measurement and monitoring activities to assure and verify product conformity are
defined in engineering specifications and drawings, production Job Files, and
inspection and testing procedures.
8.1.2
The effectiveness of the quality system is monitored by internal audits and by

measuring quality performance and customer satisfaction. Results of these activities
are reported to the top management and are used to identify opportunities for
improvement.
8.2
STATISTICAL TECHNIQUES (may be applied to)

Testing and validation of processes
Establishment of sampling plans for inspections and testing
Evaluation of measurement systems
Analysis of quality performance and other company-level data
8.2.1
Departmental managers are responsible for identifying the need for using statistical
techniques in their departments and in other activities for which they are responsible.
Quality Assurance may be called upon to assist other departments in selecting and
documenting specific techniques.
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 8
Rev. A
Rev. Date: 6/19/06
Section Page 2 of 9
8.3.
CUSTOMER SATISFACTION
8.3.1
The Sales/Customer Services department is responsible for developing suitable

indicators of customer satisfaction, and for defining methods for collecting and
analyzing the pertinent information.
8.3.2
Information and data pertaining to customer satisfaction are collected from several
sources. Specifically, these are:
Customer feedback and surveys,
Product returns and warranty claims,
Repeat customer rates, and
Market share.
8.3.3 Procedure QAP-82-01 Customer Satisfaction defines the system for collecting and
analyzing the pertinent information and data, and for reporting results to the top
management.
8.3.4
Customer complaints, spontaneous expressions of satisfaction, and other unsolicited

customer feedback are collected and processed by the Sales/Customer Services
Department. These activities are defined in procedure QAP-72-03 Customer
Feedback and Complaints. The resulting data is periodically analyzed by the Sales
manager, and is presented and discussed at management review meetings.
8.3.5
The Sales/Customer Services department conducts quarterly customer satisfaction

surveys. Survey results are compiled and analyzed, and are combined with customer
satisfaction data for compatible aspects of products and services. Conclusions are
presented and discussed at management review meetings.
8.3.6
Information about the rate of product returns and warranty claims is extracted from
accounting, quality, and servicing records. Results and trends are reported and
analyzed at management review meetings.
8.3.7
Sales records are periodically analyzed to identify repeat customers and track their
ordering frequencies and patterns. The ratio of repeat customers is one of the most
important indicators of customer satisfaction. Statistics on repeat customers
frequencies and trends are presented and discussed at management reviews.
8.3.8
The Sales/Customer Service department is responsible for collecting and analyzing

data regarding competition, competitive products, and market share. This data is
periodically analyzed and presented at management review meetings.
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 8
Rev. A
Rev. Date: 6/19/06
Section Page 3 of 9
8.4
INTERNAL AUDIT
8.4.1
The Quality Manager establishes an internal audit plan and schedule in accordance
with procedure QAP-82-02 Internal Quality Audits. Every activity and area is audited
at least once a year. Selected activities are audited more frequently, depending on
their importance and quality performance history.
8.4.2
Only personnel independent of the audited activities are assigned to conduct internal
audits. The Quality Manager leads the audit team except when QA activities are being
audited. Audits of QA activities are usually conducted by a designated outside
auditor.
8.4.3
Auditors prepare for audits by reviewing applicable standards and procedures,

analyzing quality records, and establishing questionnaires and checklists. Selection of
auditors and preparation for the audit are explained in procedure QAP-82-02 Internal
Quality Audits.
8.4.4
Conducting the audit, auditors seek objective evidence indicating whether the audited
activities comply with the requirements of the documented quality system and ISO
9001, and whether the quality system is effective. The evidence is collected by
observing activities, interviewing personnel, and examining records.
8.4.5 Nonconforming conditions are documented and recorded using the Nonconformance
Report (form number QAP-85-02-form 1). Instructions on how to use the form are
provided in procedure QAP-85-02 Nonconformance Corrective & Preventative
Action.
8.4.6
Audits are conducted in a way that minimizes disruption of the audited activities.
8.4.7
When nonconforming conditions are identified, the manager responsible for the
affected area or activity is requested to propose and implement a corrective action.
Implementation and effectiveness of the action are verified by a follow-up audit. The
Corrective Action Response (form number QAP-85-02-form 2) is used for
verification and recording the implementation of the corrective actions.
8.4.8
When the auditing cycle is completed, all nonconformity reports established during
the cycle are compiled and analyzed, and are presented at the management review
meeting.
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 8
Rev. A
Rev. Date: 6/19/06
Section Page 4 of 9
8.5.
MONITORING OF QUALITY SYSTEM PROCESSES
8.5.1
Quality system processes are monitored by variety of approaches and techniques, as

appropriate for a particular process and its importance. These include:
Conducting internal audits of the quality system;
Monitoring trends in corrective and preventive action requests;
Analyzing product conformity and other quality performance data and trends;
Measuring and monitoring customer satisfaction;

8.5.2 When a quality system process does not conform with requirements, Quality
Assurance may request the manager responsible for the process to implement a
corrective action, in accordance with procedure QAP-85-02 Corrective and
Preventive Action.
8.6.
MONITORING AND MEASUREMENT OF PRODUCT
8.6.1
Inspection and testing requirements for a product are defined in the customer Shop
File folder which contains various types of documents, such as product drawings and
specifications, production work orders, purchasing documents, inspection and testing
procedures.
8.6.2
Verification of purchased product: All purchased products are subjected to a visual

inspection by the receiving clerk, and then some designated products are subjected to
a more detailed and technical QC inspection. Procedure QAP-74-03 Verification of
Purchased Product sets forward detailed rules for performing receiving and QC
inspections.
8.6.3
In-process inspections: In-process inspections may be in the form of operator or QC

defined inspections, random inspections, or defined sampling inspections. The focus
is on defect prevention rather than detection. In-process inspection activities are
regulated by procedures QAP-82-04 In-process Inspections, and QAP-82-03
Statistical Process Control.
8.6.4
Final inspection: Finished products are subjected to the final QC inspection. First,
inspectors verify that all specified receiving and in-process inspections have been
carried out satisfactorily. Then they perform the remaining inspections and tests
necessary to complete the evidence of product conformity. Only products that pass
the final inspection can be shipped. Procedure QAP-82-05 Final Inspection regulates
these activities.
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 8
Rev. A
Rev. Date: 6/19/06
Section Page 5 of 9
8.6.
MONITORING AND MEASUREMENT OF PRODUCT (continued)
8.6.5
Results of inspections and tests are recorded. Instructions for establishing records for
specific types of inspections are defined in procedures QA-74-03 Verification of
Purchased Product, QAP-82-04 In-Process Inspection and QAP-82-05. Final
Inspection. Filing and maintenance of inspection records are regulated by procedure
QAP-42-03 Control of Quality Records.
8.6.6
Products are released for delivery only after all specified activities have been
satisfactorily completed and conformity of the product has been verified. Only
personnel performing final product inspections and tests have the authority to release
products. The identity of the person authorizing product release is recorded.
Procedure QAP-82-05 Final Inspection defines specific methods for product release.
8.7
ANALYSIS OF DATA
8.7.1 Data and information recorded in quality records are compiled and analyzed
periodically to determine trends in the performance and effectiveness of the quality
system and to identify opportunities for improvement.
8.7.2
Quality Assurance is responsible for coordinating these activities, and for reporting
conclusions and trends to the top management. This is usually done within the
framework of management reviews of the quality system, in accordance with
procedure QAP-56-01 Management Review.
8.7.3
The following categories of information and data are recorded, compiled and
analyzed:
8.7.3.1 Conformity to product and customer requirements:

Product/ Process Nonconformances audit nonconformance recorded in audit
findings, nonconforming product reports - reviewed for trends by QA.
On-time delivery performance recorded in customer feedback surveys and
evaluated for trends by the General Manager.
8.7.3.2 Suppliers:
Supplier quality performance recorded in subcontractor quality performance
files and evaluated for trends by Purchasing and Quality Assurance.
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 8
Rev. A
Rev. Date: 6/19/06
Section Page 6 of 9
8.7
ANALYSIS OF DATA (continued)
8.7.3.3 Customer satisfaction and dissatisfaction:
Customer satisfaction levels recorded in customer satisfaction surveys and
reports (QAP-82-01-Customer Satisfaction) and evaluated for trends by the
Sales/Customer Services department.
Customer complaints recorded in customer satisfaction surveys and reports
(QAP-82-01 Customer Satisfaction) and evaluated for trends by the Sales/Customer
Services department.
8.7.3.4 Quality System:
Effectiveness of training recorded in evaluation reports (QAP-62-01-Training
and Awareness) and evaluated for trends by departmental managers.
Effectiveness of quality system recorded in internal audit reports (QAP-82-02
Internal Quality Audits) and evaluated for trends by top management.
8.8
CONTROL OF NONCONFORMING PRODUCT
8.8.1
Piping Technology & Products Inc. identifies and documents all product
nonconformities that cannot be easily or cost effectively resolved. Product
nonconformity records are invaluable for tracking performance and trends, and for
identifying areas where corrective or preventive actions should be implemented.
8.8.2 Nonconforming products are documented using a Nonconforming Product Report. It

describes the nonconformity, documents the disposition decision, and records
closeout of follow-up activities (re-inspection, concessions, corrective actions, etc.).
The use of Nonconforming Product Report and its processing are explained in
procedure QAP-83-01 Control of Nonconforming Product.
8.8.3
To prevent nonconforming products from being used or shipped, the products are
marked with a REJECTED tag or sticker and are segregated when applicable.
8.8.4
QC inspectors and the production foreman may make the disposition decision for a
nonconforming product when it is obvious that the product must be scrapped, regraded, returned to vendor or when it can be reworked by a simple process without
affecting its quality or appearance. In all other cases, the Quality Manager together
with production and, when required, the Engineering / Design Liaison are responsible
for making disposition decisions.
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 8
Rev. A
Rev. Date: 6/19/06
Section Page 7 of 9
8.8
CONTROL OF NONCONFORMING PRODUCT (continued)
8.8.5
The disposition decision may be: Rework, Repair, Use As-Is, Re-grade, Return to
Vendor or Scrap.
8.8.6
Detailed rules for nonconformity review, for making the disposition decision, and for
recording these activities are provided in procedure QAP-83-01 Control of
Nonconforming Product.
8.8.7
Repaired or reworked products are re-inspected in accordance with applicable

procedures QAP-74-03 Verification of Purchased Product; QAP-82-04 In-process
Inspections; or QAP-82-05 Final Inspection, as applicable).
8.8.8
When product nonconformity is detected by the customer after delivery or use has
started, the customer is instructed to return the product, or a part, through the
Sales/Customer Services department for evaluation.
8.8.9
When product nonconformity is detected internally after delivery or use has started,
customers are informed and instructed what to do with the product. In situations when
the nonconformity may create a safety or other hazard, the product may be recalled.
Only the General Manager is authorized to make recall decisions.
8.9
CONTINUAL IMPROVEMENT
8.9.1
Opportunities and priorities for improvement are identified by comparing present

quality performance to objectives defined in the quality policy and quality objectives.
8.9.2
Quality performance is determined by analyzing information about customer

satisfaction, records of product and process nonconformity, results of internal audits,
and other data and information relevant to quality performance. Section 8.7 Analysis
of Data, defines the scope and system for collecting and analyzing such information.
8.9.3
Quality performance is evaluated by management reviews of the quality system.

Where quality performance falls short of a defined objective, the management review
identifies specific improvement actions to reach the objective. When a quality
objective is reached, the management review may set a new, higher objective in this
area and specify new improvement actions for reaching it.
8.9.4
The process of facilitating continual improvement through the use of the quality
policy, objectives, and analysis of data, is defined in procedures QAP-85-01
Continual Improvement, and QAP-56-01 Management Review.
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 8
Rev. A
Rev. Date: 6/19/06
Section Page 8 of 9
8.9
CONTINUAL IMPROVEMENT (continued)
8.9.5
In addition to management reviews, departmental managers identify improvement

opportunities continually, based on daily feedback from their operations and other
activities. Employees are also encouraged to come forward with ideas for improving
products, processes, systems, productivity, and working environment. These
improvement opportunities are evaluated and prioritized by Quality Assurance and,
where appropriate, are implemented though the system of corrective and preventive
actions.
8.9.6
Improvement projects are usually implemented through management review actions

and through corrective and preventive actions. Where appropriate, improvement
projects may be also initiated by management directives, such as policy statements,
announcements and memoranda.
8.10. CORRECTIVE AND PREVENTIVE ACTION

8.10.1 Preventive actions are requested and implemented when there are trends of
decreasing quality capability and/or effectiveness of the quality system that create a
risk for a potential nonconformity. Corrective actions are used when an actual
nonconformity is identified.
8.10.2 Recognizing this difference, Piping Technology & Products, Inc. has separate
systems for identifying the need for corrective and preventive actions. However, once
the need is identified, a common system is used to process both types of actions.
Forms, logs and other documents and records for processing of corrective and
preventive actions are the same.
8.10.3 The need for corrective action is determined on the basis of identified actual
nonconformities. Corrective action requests are typically triggered by such events as a
failed inspection, customer complaint and/or product return, nonconforming delivery
from a supplier, or a quality system audit finding.
8.10.4 The need for preventive action is determined on the basis of information and data
regarding capability and performance of processes, product nonconformity rates,
post-production experience feedback, customer complaints, and quality system audit
findings. Such information and data are collected and analyzed to detect unfavorable
trends that, if not checked, will increase the risk of nonconformities. The system for
collecting and analyzing quality performance information and data is defined in
Section 8.4 of this manual.
PIPING TECHNOLOGY
& PRODUCTS, INC.
QUALITY MANUAL
Section 8
Rev. A
Rev. Date: 6/19/06
Section Page 9 of 9
8.10. CORRECTIVE AND PREVENTIVE ACTION (continued)

8.10.12 Preventive and corrective actions are initiated, processed and followed up using a
Nonconformance Report/Corrective Action Response form. This form documents the
unsatisfactory condition and the corrective or preventive action to be taken is used to
record the verification and closure of the action. Open CARs are reviewed regularly
to ensure that the actions are implemented and followed up in a timely manner.
Procedure QAP-85-02 Corrective and Preventive Action explains how to use the
system.

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PIPING TECHNOLOGY &

Rev. Date: 8/10/2011

TABLE OF CONTENTS & REVISION STATUS

Table of Contents & Revision Status

Manual Revision Log

SECTION 1 QUALITY POLICY

SECTION 2 QUALITY OBJECTIVES

SECTION 4 - QUALITY MANAGEMENT SYSTEM

Quality System Documents

SECTION 5 - MANAGEMENT RESPONSIBILITY

Quality System Planning

Responsibility Authority and Communication

Uncontrolled Copy Do Not Duplicate

Rev. Date: 8/10/2011

TABLE OF CONTENTS & REVISION STATUS

SECTION 6 - RESOURCE MANAGEMENT

Determination of Resource Requirements

Competency Awareness and Training

Infrastructure and Facilities

SECTION 7 - PRODUCT REALIZATION

Product Requirements & Quality Objectives

Customer-and Product Requirements

Design and Development

Product and Process Control

Identification and Traceability

Measuring and Monitoring Equipment

Uncontrolled Copy Do Not Duplicate

Rev. Date: 8/10/2011

TABLE OF CONTENTS & REVISION STATUS

SECTION 8 - MEASUREMENT, ANALYSIS AND IMPROVEMENT

Monitoring of Quality System Processes

Monitoring and Measurement of Product

Control of Nonconforming Product

Corrective and Preventive Action

Uncontrolled Copy Do Not Duplicate

Rev. Date: 8/10/2011

MANUAL REVISION LOG

First Issue of Document

Revised Table 4.3.5

Revised Organization Chart

Revised Quality Policy Statement

Revised Section 4 to update record

Revised Organization Chart

General Requirements and Quality

Quality System Planning

Updated Manual Approval

Added (3) ASMEs to the Quality

Updated Product Realization

Updated Organizational Chart

Manual Revision Log

Uncontrolled Copy Do Not Duplicated

Rev. Date: 7/28/08

Durga D. Agrawal, Ph.D., P.E.

Uncontrolled Copy Do Not Duplicate

Rev. Date: 6/19/06

ON-TIME DELIVERY OF CUSTOMER PRODUCT

PRODUCT CONFORMS TO CUSTOMER REQUIREMENTS

CONTINUAL IMPROVEMENT OF PROCESSES

Durga D. Agrawal, Ph.D., P.E.

Uncontrolled Copy Do Not Duplicate

Rev. Date: 5/11/2011

To define and describe the quality system

To define authorities and responsibilities of the management personnel involved in

Uncontrolled Copy Do Not Duplicate