Pravinkumar S

Mobile: +918971980656
E-Mail: ksrctpravin@gmail.com
OBJECTIVE:
To be a part of an organization of Hi-tech environment that will help me
realize the numerous applications of my theoretical knowledge and to
be able to provide my best to the organization in return.

STRENGTHS:
Sincere and hard working.
Ability to deliver excellent result under odd conditions.
Quick learner and flexible to adopt challenging environment.
Ability to work with minimum/no supervision once trained.

EDUCATIONAL QUALIFICATION:

Bachelor in Electronics and Communication Engineering,

K.S.Rangasamy College Of Technology, Tiruchengode.
12th from Sri Gopal Naidu High School, Coimbatore.
10th from Smt.D.Padmavathy Ammal High School, Coimbatore.

COURSES / CERTIFICATION:
ITIL v3 Foundation certified

IT skills
Active Directory, DNS, DHCP, LDAP, Exchange
Administration, Basics of Networking, System Security
MS Office, Citrix, LAN, WAN, VPN, Windows Server
Administration.
Project Management and technical troubleshooting.
Workflow Planning.
Monitoring, investigation and Remote infrastructure
support

Company: IBM India Pvt Ltd

Duration: Feb 2015 - Present
Job Profile: Senior Operation Professional: Level 2 Support
Responsibilities:
Use the Incident Management System to document and
manage problems and work requests and their respective
resolutions and circumvention's.
Perform root cause analysis for all incidents
Responds to telephone calls, email, instant messages, and
assigned tickets from users.
Respond to, and diagnose, problems through discussions
with users, including problem recognition, logs, research,
isolation, resolution, and follow-up steps.
Willingness and ability to work in shifts (24 x 7).
To standardize the network resources as per the client
requirement.
Ensure that the customer has the appropriate access to
the tools to support the business in an efficient way.
Worked on ticketing tool like HP Service Manager.
Grant permissions on various network resources available
to users.
To create and administer various shared resources e.g.
Distribution Lists, Directories, permissions and shared
mailboxes.
Creation and administration of Global groups.
Escalate complex problem to appropriate support
specialists
Working knowledge of Active Directory sites and service,
Group Policy and DNS/DHCP, shares and permissions
Perform development and maintenance of knowledge
Base for the User Account Maintenance Processes.

 Creation, Modification and deletion of user accounts on

Mainframe/RACF, Salesforce, Siebel, SM9 and Service
Cloud.

Company: Thomson Reuters International Services Private Ltd.

Duration: Oct 2013- Jan 2015
Job Profile: Analyst: Level 2 Support
Responsibilities:
Creation of New Directories as per the customer
guidelines and providing permissions on them.
Hands on experience in creating, applying and
troubleshooting group policies.
Provide support to ensure availability, reliability and
redundancy in a 24/7 Microsoft windows enterprise
environment.
To create and administer LAN accounts and email
accounts of the users
Setting up servers as per the client standards and
granting permissions on them.
Route problems to internal 3rd and 4th level IT support
staff.
Having good communication and troubleshooting skills.
Required to identify the root cause of most of the high
priority issues.
Level-2 Support with user front ending skills.
Creation and modification of exchange resources like
Distribution Lists, Shared E-mail account, Shared Calendar
and Conference Rooms.
Working with network shares, printers & user permissions.
Works on Service Desk (Incident Tickets) within the SLA.

 Managing user account across applications running on

various platforms like Salesforce, Siebel, Service Cloud,
Windows Active Directory etc
Company: Mikrosen Control Devices Pvt Ltd
Duration: Jun 2011 Jun 2013
Job Profile: Graduate Engineer Trainee : Level 1 Support
Responsibilities:
Provided first call resolution in terms of technical support to
resolve internet connectivity issues.
Provide end-user technical support for hardware issues on
standard equipment, in addition to determining network
related issues during troubleshooting.
Resolving internet browser Related Issues
Provide first level troubleshooting for Installation & uninstallation of drivers, modems and USB ports & devices.

Signature:
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