Professional Documents
Culture Documents
TN0890
A0 December 2009
A1 April 2010
Product
NICE Perform
Release
Components
Client workstation
Sub-Components
n/a
Service Request
Keywords
n/a
Synopsis
This note explains how to install NICE Perform Release 3.1 client applications
on workstations running on Microsoft Windows 7 Operating System (Applicable
for following Window 7 editions: Windows 7 Ultimate, Windows 7 Professional,
and Windows 7 Enterprise).
Contents
Installing NICE Perform Release 3.1 Client-Side Applications on Workstations Running Windows 7 . 2
NICE Perform Release 3.1 Client-Side Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Setting up the User Account Control in a Non-Active Directory Environment. . . . . . . . . . . . . . . . . . . . 7
Configuring the User Account Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Updating the Policies on the Windows 7 Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
EMEA Region
(T) +972.9.775.3800
(F) +972.9.775.3000
support@nice.com
APAC Region
(T) +852.8338.9818
(F) +852.2802.1800
support.apac@nice.com
AMERICAS Region
(T) 1.800.NICE.611
(F) +720.264.4012
support.americas@nice.com
ISRAEL
(T) 09.775.3333
(F) 09.775.3000
support@nice.com
Information herein is proprietary information and trade secrets of NICE Systems Ltd.
Copyright 2009 NICE Systems Ltd. All rights reserved.
April 2010
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Application*
Must be Installed
using Built-In
Administrator
Account
Set Security
Reporter Viewer
Supported as of UP 3.1.18
ScreenAgent
Survey Manager
VRA
Record on Demand
Media Library
ScreenSense Agent
RTS
* For more details, see NICE Perform Release 3.1 Client-Side Applications on page 4.
The default path for NICE Player, NICE Player Codec Pack, Reporter Viewer, and Record on
Demand is: \\server_name\...\Program Files\NICE Systems\Applications\Client Side
Applications
2. Copy the required application installation file(s) to the local computer.
TN0890: Installing NICE Perform Release 3.1 Client Applications on Workstations Running on
Microsoft Windows 7
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TN0890: Installing NICE Perform Release 3.1 Client Applications on Workstations Running on
Microsoft Windows 7
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Description
When installing Set Security, right-click the application icon and
select Run as Administrator.
If installed using any user from the Local Administrators group, the
following error message appears:
Set Security
Reporter Viewer
If installed using any user from the Local Administrators group, the
following error message appears:
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Microsoft Windows 7
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Application
Description
Record on Demand must be installed using the built-in Administrator
account.
When a call starts, ROD window displays the call information:
When trying to play back the last recorded call, an error message
appears:
Record on Demand
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Microsoft Windows 7
April 2010
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Application
Description
Survey Manager must be installed using the built-in Administrator
account.
If installed using any user from the Local Administrators group, it will
fail and the following error messages appear:
Survey Manager
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Microsoft Windows 7
April 2010
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Microsoft Windows 7
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2. In the Local Group POlicy Editor window, navigate to Local Computer Policy > Computer
Configuration > Windows Settings > Security Settings > Local Policies > Security
Options.
3. In the Policy pane, scroll down and double-click User Account Control: Behavior of the
elevation prompt for administrators in Admin Approval Mode .
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Microsoft Windows 7
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The User Account Control: Behavior of the elevation prompt for administrators in
Admin Approval Mode window appears.
4. From the drop down list, select Elevate without prompting, and click OK.
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Microsoft Windows 7
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5. Double-click User Account Control: Detect Application installations and prompt for
elevation.
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Microsoft Windows 7
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The User Account Control: Detect Application installations and prompt for elevation window
appears.
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Microsoft Windows 7
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3. Press Enter.
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Microsoft Windows 7
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4. Verify that User Policy update has completed successfully and Computer Policy
update has completed successfully appear in the window
The policies you defined are updated, and the new UAC configuration allows you to install the
necessary applications.
.
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Microsoft Windows 7
April 2010
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